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Quick Reference to Sales Cycle Management Database Objects driving Strategic Business Development Aggregates

Analysis of the Objects, Processing, and Planning Views used in Market Development.........................................3 Table 1 Market Development Phases........................................................................................ ..............3 Object Views. Files.......................................................................................................................................... ..............3 Sales Cycle Management Objects ................................................................................................................. ..............3 Standard Database Object Operations.......................................................................................................................... .3 Standard Database Transactions. Standard Ops....................................................................................................... .3 Standard Mass Operations........................................................................................................................... ................4 Standard Objects participating in Sales Cycle Management........................................................................ ...............4 Business Development Activity Object..................................................................................................... ..................4 Customer Contact Management Object............................................................................................ ..........................4 Customer, Corporate Profile, Information.................................................................................................... ...............4 Lead Object Lead Management.............................................................................................................................. ......5 Project Management Object................................................................................................................... ......................5 Account Profile................................................................................................................................................... ...........5 Project Objects and Attributes...................................................................................................................... ...............6 Project Management Objects................................................................................................................. ......................6 Product Object Value Attributes.............................................................................................................................. .....6 Transactions............................................................................................................................................................. ........6 List of Sales Cycle Management Transactions................................................................................................ ...........7 Project Management Transactions.............................................................................................................................. ..7 Project Management Metrics................................................................................................................. .......................7 Mailing Transactions................................................................................................................................. ....................7 List of Controlling Transactions. Account Metrics.......................................................................................... ...........7 Business Communication.................................................................................................................................. .............7 Process User Views............................................................................................................................................ .............7 Process Overview......................................................................................................................................................... .7 Standard Processes......................................................................................................................................... .............8 Contact Management, Administration....................................................................................................... ....................8 Lead Management Sales Promotion Activities.................................................................................................. ............8 Account Management.................................................................................................................................... ...............8 Mailing Activities.......................................................................................................................................................... ..8 Document Transactions........................................................................................................................... .....................8 Other processes requiring data interfacing:........................................................................................... .......................9 Quote and Proposal Administration............................................................................................................................. ..9 Planning, Scheduling, Deadlines.......................................................................................................... ........................9 Distribution Channel Management........................................................................................................................ ........9 Business Development Areas.................................................................................................................. ....................9 Business Development............................................................................................................................ .....................9 Sales.................................................................................................................................................................... .........9 Marketing...................................................................................................................................................... ................9 Views- Searches......................................................................................................................................................... ......9 Object Planning Views.................................................................................................................................. ................9 Global Activity Planning................................................................................................................... ...........................10 Key Account Planning.................................................................................................................................. ...............10 Project Management.......................................................................................................................................... .........10 Operator Planning Views........................................................................................................................... .................10 Evaluation............................................................................................................................................................... ........10 Lead Evaluation............................................................................................................................................... ............10 Collect Project Source Data to evaluate Response.......................................................................................... ........10 Quantify Response......................................................................................................................................... .............11 Project Evaluation............................................................................................................................... ........................11 Project Follow-up, Monitor.............................................................................................................. ...........................11 Controlling Views.............................................................................................................................. ..........................11 Plan Figures.................................................................................................................................................. ..............11 Objects Controlling Views........................................................................................................................ ...................12 Process Controlling/ Evaluation............................................................................................................... ...................12 Data Xchange. Import, Export. ........................................................................................................................... ..........12
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Data and Document Linking...................................................................................................................................... ....12 International Business Communication: ........................................................................................................ ..........12 Knowledgebase Meshing. Sharing System Resources Business Communication, Document Management.. . .13 Document Generation........................................................................................................................................ .........13 Document Components, Standard Texts, Templates........................................................................... .......................13 Navigation Views........................................................................................................................................................... .13 Navigation using Views................................................................................................................... ...........................13 Overview and Use....................................................................................................................................................... .13 Main Menu Design........................................................................................................................................... ............14 Internet Messaging channels through a single point of entry and builds Sales Cycle Management Aggregates with Mozilla Firefox and Thunderbird.......................................................................................................................... .14 Share Team To-Dos and Project Management to streamline Market Development.................................................14 Aggregates describe complete Information Systems that drive growth and development. Use of objects, transactions and views to build the Aggregates enable flexible adaptation to current needs. This use reduces implementation time, resources and costs. Successful construction of the Aggregates creates unique market identity. 3 Aggregates fuel Sales Cycle Management: - Web Research and building a knowledgebase from the research results, and collection of project management experience sales engineering and knowledge of the customer problem and technical support. - Educational systems to educate the market and the customer in the technology and successful use - Technical Competence Center to ensure timely support for production use of the technology (For information on how to build Information Systems as Aggregates Refer to Aggregates are defined in URL: >>> and constructed from Mozilla Firefox and Thunderbird in URL: >>> or in the Configuration Guide URL: >>> . Definitions: Objects define information elements containing essential information. They appear as carriers of information necessary to construct production processes. Operators. Operators work or transform objects in transactions. The transactions move towards resolution or monitor progress. Transactions describe how the information element of the objects flows to complete actions, to-dos or to resolve issues. Views present the user with the information of the objects needed to ascertain the current situation. Views tell the user what the Aggregates do, how they do it, what they are doing, and what will probably happen. They control and monitor the transactions; they administer the Information Systems and Aggregates. Views typical present analysis results of the Aggregate production and results. Principle of design and architecture: database systems moved from a traditional culture of relational, hierarchical databases to text and document oriented. Websites provide a typical example of this trend. Databases contain information in masks and fields. They require user entry based on documents. Websites use search methods to search stored documents for the required information. Use of Aggregates move from database input to use the documents generated by Internet Messaging. Internet Messaging focuses on the use of e-mail as the primary communication channel. Implementation and use shows the effectiveness of the move to Internet centric Messaging centric which decreases the resource expenditure of data entry and links information that remains invisible in a database. Implementation shows that in the move to replace traditional databases with Internet Messaging the classic masks replace by documents containing the same information set. Field definition helps to identify fields for searching with search engine methods to implement this change. Use of objects, transactions and views assembles the Sales Cycle Management Aggregates. This Quick Reference collects the typical objects, transactions and views to facilitate construction of the Aggregates. It reports the preliminary results using Mozilla Firefox and Thunderbird. It presents them in general form suitable for application for Internet Messaging including the standard browsers and e-mail clients. Refer to URL: >>> or in the Configuration Guide URL: >>> for specific construction details. These products are preferred based on implementation demonstrating speed, security and especially the
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standard and open architecture that facilitates construction. Open and available documentation presupposes successful construction.

Analysis of the Objects, Processing, and Planning Views used in Market Development
A typical market development takes 5- 7 years to maturity and profit. In this period the Information Systems experience the following changes. Efficient use of the systems requires flexible adaptation to the needs and uses the following typical objects, transactions and views to construct Strategic Business Development Aggregates. Market Development Phases: Time Frame in Years What are the typical development phases and how do they progress? Strategy Development Penetration Sales Planning –2Establishmen Acceleration Implementati t of Sales – 3 – 4 on -1Parameters Phase Growth: Time/ years Revenue Cost/ investments Business results

Market Leadership – 5-

Market Introduction

Establishment

Leadership

1

2

3

4

5

Table 1 Market Development Phases Object Views. Files What are the required objects and how does the user view these objects? How do these views appear as masks in efficient use? Objects typically delineate a mask. Masks often generate typical reports thus masks infer the reports. Reports often mirror the processes that the object participates in. Objects hold or store the essential data. Transactions carry data from an object to finish a process, when the processed data stores in a mask then these are transaction objects. Each of the defined objects participates in essential processes. Sales Cycle Management Objects Customer Contact Contact Management. Lead Tracking Account, Project Business Activity Document Header Transaction objects: these are mask as objects containing the data for a specific transaction. The transaction processes an object and stores the processed data in this mask. Examples discussed later include Create Lead/ Project, and Project Transactions.

Standard Database Object Operations
Standard operations are similar for all objects. The user employs these transactions to manipulate the object data. They include entry, editing and changing the data. These transactions are useful in all areas. Mass transactions work on groups enacting the same change for all selected items. Standard Database Transactions. Standard Ops Operators Standard Operation - Open, create, define, setup, enter configure - Issue Resolution. To-do. Follow-up record - Evaluation - Add, maintain, update - Moving Project Files. Combine. Archiving. - Edit, change Removing Projects and files. - Mark for processing or reports. - Changing index or Id. - Move object, change index
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- Delete, undelete - Archive/ restore Typical Mass Operations Select (search, report). Define criteria. Search and list Label, tag Search and count Log

Report: List Log

Standard Mass Operations The same operator processes all members of groups or hierarchies of objects. - Move all Domain, Group, Database or marked items to another equivalent level. - Change or edit all Domain, Group, Database or marked items to another equivalent level.

Standard Objects participating in Sales Cycle Management
Business Development Activity Object Business Development Activity addresses a complete field of business or ** to grow it to it’s potential. Operators Activity defines a mature, new or potential business To-Do, Follow-up area. It may be a region or product area. It may - Promotion Activities. Leads define a business development interest to - Projects investigate. All objects participate in this activity. The reference develops one unique index for the entire Sales Cycle. Called Promotion id it uses the Activity and Information Resource as a unique index and identifier „PN“. The PN is unique throughout the entire cycle. Customer Contact Management Object A Common Point of Entry accepts all contacts whether information or sales to qualify them for potential. Operators Contact Follow-up Company, Company Data and Profile - - Contact. Contact Management. - Open, create, define, setup, enter configure - - Marketing Communications - Edit, change - Qualification - Lead, account, project - Distribution. Sales channels. - Activity Attributes: Transaction - Contact Information, name - Qualify lead, qualify project - Email Contact - Contact Mailing List - URL - Address - Mailing List - Signature - Decision structure - Private Customer, Corporate Profile, Information Profile Information attaches to contacts promising further potential. Operators Company, Corporate Data and Profile Follow-up Corporate Accounts - Open, create, define, setup, enter configure - Edit, change - Lead, account/ project - Distribution - Activity
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Business Development, Sales Cycle Management - Mark - Archive Company Profile - Product Mix - Sales Channel - Company Profile: Sales channels; Principles; Subsidiaries, offices; Issue Resolution. Key Account - Key Account Follow-up. -

Transaction - Corporate mail profile - Corporate mailing list Corporate Metrics Links (Map) - Contact

Lead Object Lead Management A lead opens as response to a contact. Coherence decides whether the contact has no current need and remains a contact, or need actuates a project. Operators Lead Lead Tracking - Open, create, define, setup, enter configure Lead Qualification Project Qualification - Create Lead/ Project Distribute sales channels - Edit, change Follow-up. To-Do. - Qualification - Promotion Activity - Mark - Archive Operators Follow-up - Lead Status Change - Lead Status - Change Sales Channels - Distribution Status. Distribute. Transaction - Create Lead/ Project - Account/ Lead Transaction

Lead/ -

Contact Profile Sales Channels Promotion Activity Priority Contact reaction Lead Status comments Marketing Instrument Communication Channel

Project Management Object If Coherence determines potential and need then open a project and possibly initiate a To-Do for followup. Account - Open, create, define, setup, enter configure - Profile - Create Project - Edit, change - Mark - Archive Sales Consulting - Analyze, Solution - Plan - Quote, proposal. Project Management - Qualification - Issues. To Do, Action. Follow-up o Promotion Lead o Issues o Support. - Metrics

Account Profile As Issues occur to resolve for customer benefit add information gleaned about the account. Operators Account Profile Attributes: Follow-up - Priority - Owner or management - Activity, Business Development - To-Do. Account follow-up. - Sales Channel - Priority
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Project Focus (PN) Target Group ID Description Account status description Account Contract Info Company Mailing Profile Sales Metrics: Forecast, Bookings Project History comments

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Project Status Account Monitoring Evaluate Issue Resolution including actions, issues.

Change - Priority - Account Status - Change Distribution Sales Channels - Distribution Status. Transaction - Create Lead/ Project - Account/ Lead Transaction Links (Map) - Contact

Project Objects and Attributes An analysis of the account problem and possible resolution produces sales consulting information and detailed information about the account. Standard Transactions Project Objects - Open, create, define, setup, enter configure Project Qualification and Closure Objects Contact. PN Id: Project; Information Resource. Issue. - Profile Accounts group projects. - Edit, change Project Management Objects - Import/ export Project or Account Issue that resolves problems and contributes to - Group projects into Account project closure. Consulting - Analyze - Propose concept or solution Project Mailing Object - Contact Mailing Profile - Project Mailing Profile - Account Mailing Profile Project Attributes constitute project review goals, Milestone= project target. Deadline = project quantify interval. Priority. Critical Issues. Account/ project status. Project responsible or delegation. Report period. Region or geographical. Project Management Objects Issues, Milestones, Deadlines ensure Follow-up Issues arise in projects requiring resolution. Milestones set targets and collect to-dos within these targets. Deadlines define the finish dates for to-dos defining the reaction interval. Milestone templates insert to define the targets and goals set to the start and finish dates. To-Dos/ deadlines order to a milestone as in a list. A Milestone is like an account, attach or link the issues to it. Issue templates define the management parameters for each issue. Issues insert into a To-Do including the target dates, follow-up and delegation. Use deadlines to set and record progress. Insert the Deadlines as template into the To-Do. Deadlines define start and finish dates and record progress. Deadline templates insert in the issue to set the management dates. Insert a Deadline into a to-do or message document. It does not include the follow-up or the delegation. Record the follow-up in the issue. Product Object Value Attributes The product object is treated as part of the Product Marketing and Catalog. The product contributes to total value. - Price - Performance - Value

Transactions
Processes use transactions to communicate. Transaction Objects store the processing information and also trigger the processing. Transactions work on an object and then store the ensuing transaction data in a mask. Storing the data in a mask improves the accuracy and stability of interchange and
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communication between distributed databases, incoming and outgoing transactions. It stores the data for later use, and for use in a log. List of Sales Cycle Management Transactions Project Management Transactions - Contact Management. Contact entry. Objects: Contact, Email Contact - Lead Management. Lead entry: create lead/ project. - Project Management. Account transaction: Lead/ Project entry. Create lead/ project. - Project Management. Issue Resolution, which includes follow-up. Milestones. Deadlines. Support. Account status. - Issue Resolution. To-Do. Issue Resolution Action. A to-do or issues triggers (mostly) a document. The document goes externally or remains internally. Project Management Metrics - Quote - Forecast - Orders- Bookings Mailing Transactions - Tag projects for mailing list - Update mailing profile: contact, project, account, and document mailing literature. List of Controlling Transactions. Account Metrics Controlling quantifies the transactions. Contact Management: contacts, leads. Project Management: Issue Resolution: deadlines. Fulfillment Account/ project: The forecast quantifies the quotes. Booking quantifies the orders.

Business Communication
Sales Cycle Management describes a messaging system that uses documents to record and pass the actions needed to resolve issues in Project Management. Documents trigger the communication. A memo triggers a phone call. Other standard communication channels use a document trigger. Document Management. Documents receipt the transaction. They encapsulate the transaction information. Most to-dos’s or issues trigger a document that that goes externally or internally. Use the email or a document header to generate the document trigger.

Process User Views
Views give the user access to the object information and the processes information from the transactions. They also provide evaluations to help the judgment used for support. Replication of information occurs frequently in the views. Processes and evaluation tends to duplicate themselves. For this reason the overview does not include the standard operations to change/ edit the records. Process Overview Contacts Contact Information Project Status Internet Contacts Contact Entry: URL 1 Email Contacts 2 Document Contacts Contact ID Index: Activity. Project Management Index: PN (Activity- 3 and Support Information Resource) 4 5 Channel Distribution Contact and Issue Results Channel Management Identification Qualification of Contacts, Leads/ Projects (Coherenceresolution) Project Qualification - Consulting - Issue Resolution - Corporate Profile Project Closure Issue Resolution. To-do. Channel Distribution - Identify distribution profile and channel. Effecting changes through support Processing of collected data entry. Processing changes in status (state) Project Management. Project Status. To-Do. Issue Resolution and Technical Support Channel Management - Distribution transaction. Lead/ project status. Marketing
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Business Maintenance

PN

Communication - Mailing lists. Lead/ project status. Maintaining and supporting implementation. To-do.

Contacts occur based on messaging contacts. Use of the messaging contacts for data entry saves work and time. Identification of useful contacts marks them for further processing. Coherence decides between contacts that either start a project or belong to a current project. Some contacts may contribute to expanding the Consulting done for the project or in completing the corporate profile. Channel management takes information to determine the distribution profile, which participates in the decision where to distribute the contact. Entering the messaging contacts marks the contact data for further processing according to the identification or qualification status. Operators and Standard Operators operate on an object to change the data. They generally correspond to an algorithm. Process Select records for processing Determine necessary change in status (report) or action Process to determine the needed support Evaluate/ Review the changed state List the objects and status, using a report (does not induce a change, status). Monitor. Provide a user view to review the current status. Controlling. Evaluate the change results and generalize the results. Reports generate processes by acting on the objects using a programmed operation. Processes apply information contained in mask (or in documents) to determine and support customer needs. Standard Processes Updating or refreshing changes in object data. Progressive contacts change the data requiring that the data in the linked masks be refreshed to reflect the changes in data. Business Development Activities Contact Management, Administration - Contacts. Contact Management. Object: Contact and Corporate Profile. Contact Management: open contact and evaluate. Marketing Communication- maintaining mailing lists. Lead Management Sales Promotion Activities Sales and Marketing Activities - Lead Management. Open lead. - Lead and project transactions. Mask of transactions on lead and project follow-up. - Based on the transaction data refresh lead information (status) Account Management - Lead/ Project Transactions - Project Management. Project transactions. - Project Support - Project transactions to ensure support. - Refresh account data. - Consulting data: information from sales consulting that changes the project status. - Issue resolution addresses Issues or decisions that influence the project status. Mailing Activities Mailing activities go beyond the scope of the Quick Reference and are handled separately. - Mailing. Mailing Transactions. Document Transactions Each document transaction triggers a status update. - Document Transactions
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- Generate document header and document information. In the case of web documents consider pagination. - Forward document to the corresponding media queue for forwarding. Use the customer or contact media of choice. - Refresh lead or project status and information. Other processes requiring data interfacing: - Product Management - Business Administration - Business Operations. Finance. - Contract Administration. Quote and Proposal Administration Handled separately Planning, Scheduling, Deadlines Issue resolution determines the need for an action and may identify which resource contributes to the resolution. Scheduling assigns a completion date or a period of action as well as determining who is responsible. Use of transactions and evaluation determine Open Issues and the project management determines the responsibility or who owns the issue. Internet Messaging almost completely successfully moves the Project Management to the browser and e-mail client. See URL: >>> or URL: >>> . Distribution Channel Management Channel Management works together with the channel partners and business partner (Activities) to profit from the Lead Management and Project Management by distribution of the contacts to qualified partners. - Determine necessary qualifications. - Distribute leads, project according to qualification. - Meeting reports to discuss sales and market progress. - Issue Resolution to discuss solution alternatives and to combine resources for customer benefit. Business Development Areas Business Development Application of the sales cycle to new business areas. Sales Consulting Shows Product information Pre sales support

Marketing - Mailings - Telemarketing - Internet - Marketing Communication response

Views- Searches
Searches within the scope of the collected data list the records satisfying the search conditions. The paradigm of Internet Messaging introduces uses tags, message filters, grouping and stored searches. Mozilla refers to the combination of these to list records as Virtual Folders. These successfully cover the traditional use of folders to store messages and replace the folders with message filters and saved searches. Virtual folders store collections of messages indexed by tags and filtered with message filters. Message filters automatically file the messages according to the tags. Saved searches display the messages fulfilling the search conditions. Object Planning Views Issue resolution determines the need for an action and may identify which resource contributes to the resolution. Scheduling assigns a completion date or a period of action. What are the typical controlling functions needed in the channel communication? What provides sales with an effective communication medium to identify problems and innovate solutions? Planning view, diagnostic, documentation, analysis Contains: summary, collection in reports and searches.
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Global 1) 2) 3) 4) 5) 6) 7) 8) 9)

In this view the object values and qualities are connected or summarized together to provide a summary, they are logically connected. Reference to object qualities and properties. Activity Planning Analysis Profile Business, Sales and Marketing Planning Sales and Marketing Promotion Activities Web Research and Innovation, Project Management solutions Contact Management Account Management Project Management Issues To Do

Key Account Planning 1) Project Profile 2) Sales Consulting and Engineering Solution 3) Sales Promotion Activities 4) Account Profile 5) Critical Issues 6) Open Issues. Issues To Do 7) Responsible, delegation 8) Mailing Lists (Create Lead) 9) Web Research to provide technology answers Project Management 1) Analysis 2) Profile 3) Solution 4) Project Management 5) Critical Issues 6) Open Issues. Issues To Do 7) Mailing Lists (follows the Create Lead) 8) Region 9) Report period Operator Planning Views - Promotion Activities - Project Management and Issue Resolution - Channel Management - Business, Corporate Management - Sales - Marketing including competition, price, performance, value

Evaluation
Evaluation: evaluates the need of action and reviews results of the action. Review; evaluate projects, list evaluation results. Monitor is hardwired. It does not induce a change in the record. A review or evaluation lists evaluation results. The results are a comparison of the state to indicators of the need for action. Monitoring displays status or includes the evaluation results to indicate action needs. Evaluation and monitoring do not induce a change in the record or object. It provides the listing for a review of the current on-going activities for the user. Lead Evaluation Index- PN. Lead Status. Qualifies the contact need and what it may be. Results in “Qualified Leads”. Collect Project Source Data to evaluate Response Collect data to evaluate the target group response and to focus future activities by documenting contact and project data as it accumulates. - Viewed Indexes. List the key words used to find the information. - List the phrases used to search contacts. - Maintain the source or feed used to find the information. - Document contact feedback or needs. Needs that were satisfied. Those that were not satisfied by the query.
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What were the product inquiries? Which products or services were in demand? How successfully were the queries fulfilled?

Quantify Response Evaluation Items - Which documents generated contacts, leads or projects? - Establish the quantity in each category. - What was the product or service mix requested? - How many contacts did the content generate? What potential does the contact base point to? - How well did the content cover the acquired key words and phrases? - What needs did the phrases suggest? - What products or services qualified the contacts? - Quantify the qualified contacts generated by the content. - If “Like” qualifies as planned need and capability to fulfill need; then how many “Likes” responded with the potential future use? - If “Favorite” qualifies as potential use; then how many “Favorites” responded to possible implementation? - If “Downloads” signifies action and implementation: then how many “Downloads were enacted? Relationships: - - What were the ratios of Likes/ Contacts? - - What were the ratios of Favorites/ Contacts? - - What were the ratios of Downloads/ Contacts? What do these ratios suggest about value? What pointers do they provide for improvement? What is the value suggested by these relationships? Project Evaluation Index- PN. Project Status, Issues. Determines need for a possible service or product and begins the process to build a solution. Identifiers of need and action. - Open projects - Open issues, to-dos, follow-up. - Quotes - Bookings - Consulting Project Follow-up, Monitor Collects the project information and presents the current project status. It provides distributive information for the user to employ judgment to follow-up, which brings the intent to implement the need of actions and implements the action. It categorizes the record data and does not change the data status. - Project Status - Open Issues, Critical Issues - Responsible Issues Controlling Views Plan Figures - Yearly sales revenue/ plan figures - Expected figures - Marketing activities - Announcements - Catalog - Print - Copies of Announcements - Online activities - Website clicks. Volume, rate, product. - E-mail activities - Channel responses, - Satisfied customers - Rep visits (quantity, quality) o Optimize rep care, increase visits. Rep follow-up, campaign. - Special, introductory offers - PR- publications, specialist publications

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Objects Controlling Views - Contacts - Leads - Projects - Channel Sales Promotion Activities o Major Accounts o OEMs o Distribution Channel - Issues - Potential- Forecast - Realized- Bookings Process Controlling/ Evaluation - Contact Qualification - Lead Qualification - Lead Generation. Promotion Activities - Key Account and Project Management

Data Xchange. Import, Export.
The Data Xchange distributes the objects, transactions and processes into the corporate environment. It provides the information and data acquired through the aggregates for use within the corporate structure. It also provides engines to convert the information to standard formats in use. It ensures availability of object and transaction for use in views, evaluations and analysis within the corporate environment. Data Xchange also successfully distributes contact, lead, and project data for processing, follow-up and project management. Evaluating the lead and project contacts saves resources by producing a mailing list based upon need or generates documents to feed into document management. Import/ Export - Contacts. Contact address. E-mail. - Leads - Accounts. Projects. Account Import, Export - Account Metrics - Mailing Lists - Planning Views - Promotion Activities (Leads and accounts) Account Management - Issues, to-dos - Milestones - Deadlines - Calendar data - Channel issues and activities Business Development - Sales Cycle Management - Marketing and PR Corporate Interfacing. Driving project management with information resources supports the customer projects and these projects provide the potential and current metrics for forecast and revenue. Additionally the project contact data bring market and product information. Data interfaces for financial operations, business administration, development and technical support as well as training focuses corporate activities.

Data and Document Linking
Internet Messaging integrates typical business documents into the messaging with a minimum of user interaction or entry. Use of shared to-dos locates and presents the needed information. Refer to: URL: >>> International Business Communication: Writing, Training and Presentation typically used in Strategic Business Development and provided by Sales Channel Management Use of the objects, transactions and views enrich the documentation used for Business Management for the inclusion of essential information. - Business Development Plan - Business Partner Development - Sales and Marketing Plan - Channel Management and Differentiation
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Business Correspondence including email, faxes, letters

Knowledgebase Meshing. Sharing System Resources Business Communication, Document Management. Documents receipt the transaction. They equalize both sides, then acknowledging the transaction. They start the transaction and receipt it. Documents encapsulate the transaction information. Internet Messaging links documents as a more effective replacement for the use of typical databases. It makes the information content available as data resources. Aggregate 1 the Knowledgebase produces useful information for current activities and stores it for future use. It produces this knowledge for the business activities, customer education and the Technical Competence Center. Documentation is a key function of the Information Systems. - Product documentation - Application documentation - Customer Info, newsletters - Tech Support - Web documents - Archive o Links to documents Aggregate 2 uses the accumulated knowledge and reformulates it for the individual customer use to enable him to employ the technology and systems as efficiently as possible. Aggregate 3 accesses the knowledgebase to widen the support scope. Document Generation Document Generation belongs to the Aggregates to automate the communication channeling the information to the media of choice. - Create Document Header - Edit Header - Pick Document Format or Media o Print o E-mail o Fax o Web o Blog - WORD docs - Other formats Document Components, Standard Texts, Templates o Shows o Mailings o WORD documents and templates o Web documents o Register, Index o Other formats

Navigation Views
Successful Navigation eases use for the user. Careful and thoughtful planning produces comfortable flow. These typical views promote easy use. Navigation using Views Typical views for use: Object Views/ Files | Process Operator Views | Object Planning Views | Operator Planning Views | Controlling Views | Data Xchange | Business Communication, Document Management Overview and Use - Sales Cycle Management Contact Email Contact Corp Profile Account Business Development Contact qualification menu Contact Mailing Profile Create Lead/ project - Lead Tracking Menu Lead Tracking Create Lead/Project Create Lead/ Project Transaction - Account/ Project Management Menu
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Account Status Review Account Follow-up Create project Acct/ Lead Transaction Account Monitor Issue Resolution Channel Management Menu Monitor Channel Management Document Generation Menu Generate document Header WORD Other Formats Pick Document to produce header Edit Header, content Mark headers to create documents. Produce header files Marketing Communication Processes Doc Management and Print Queue Process Shows Mailing

Main Menu Design Sales Cycle Management 10 Object Views/ Files | 20 Process Operator Views | 30 Object Planning Views | 40 Operator Planning Views | 50 Controlling Views | 60 Data Xchange | 70 Business Communication | 80 Document Management | Prompt xx Main Menu

Internet Messaging channels through a single point of entry and builds Sales Cycle Management Aggregates with Mozilla Firefox and Thunderbird
This article is in a set of articles explains Internet Messaging and how to use Mozilla Firefox and Thunderbird to streamline Strategic Business Development and expand Team Resources. Building Information System Aggregates to drive Strategic Business Development Team Resources Explains Sales Cycle Management and demonstrates the Aggregates. URL: >>> Streamlining Sales Cycle Management with Internet Messaging Combines the Aggregates to streamline Strategic Business Development. URL: >>>

Share Team To-Dos and Project Management to streamline Market Development
Mozilla Firefox and Thunderbird share To-Dos and simplify the Follow-up Internet Messaging make Web Research and Project Management more effective. URL: >>> Basics of sharing To-Dos and Follow-up with Mozilla Thunderbird and Firefox Understand the development of Internet Messaging and how it supports Project Management and Web Research URL: >>> Configure Mozilla Firefox and Thunderbird for To-Dos and Follow-up Start with this configuration guide and end with Internet Messaging using the Mozilla components. URL: >>>

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