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Accelerate your move to the cloud with a Configuration Management System

Your path to cloud success with end-to-end visibility
Business white paper

..................................................................................5 Cloud implications for the Configuration Management System.....3 Factors driving cloud adoption...........3 What is cloud computing?...3 The evolution of cloud models............6 Conclusion................................. ........4 Challenges introduced by the cloud...................................................5 Will cloud success ultimately depend on the CMS?.........8 ....................................................................Table of contents Executive summary... ............................................................ .................6 The CMS provides end-to-end visibility into the cloud: Discovery and dependency mapping.....5 Defining a CMS.......... ..................... integrations and federation are key success factors..

• “Self-service” means highly automated. Virtualization software automatically manages dynamic server provisioning across networks to manage fluctuations in demand for IT resources. these assets can now be consumed “as a service. that’s not how cloud computing works. It also explores the challenges that cloud computing have introduced. application. and discusses the belief that many share: cloud deployments depend on a CMS to be successful. software component. not on the number of capital assets you will be 1 You’re Not Ready For Internal Cloud. services require provisioning upon request—usually within five to 15 minutes. while simultaneously controlling costs. What is cloud computing? Cloud computing is a delivery model for technology enabled services that provides on-demand access to an elastic pool of shared computing assets. A second core tenet of the cloud computing business model is that you pay for the service based only on your consumption pattern. public. In other words. and the driving factors behind cloud adoption. But the advent of cloud computing is making it a reality. However. it has necessitated the development of virtualized network architectures— known as “clouds”—in which physical resources are leveraged to provide on-demand access to various IT resources. and hybrid) add a much higher level of complexity. and this is exacerbated by a lack of visibility. Virtualization and cloud computing (private. storage. along with the benefits have come drawbacks. This white paper provides an overview of cloud computing. dedicating to this service. These assets include applications. All assets are owned and operated by the provider. Forrester Research. and breaks down this definition to better understand its implications to infrastructure and operations as follows: • “Standardized capability” means highly repeatable. However. Aug 2010  3 . CIOs grapple with driving IT efficiencies to enhance service delivery and performance. With cloud. based on ownership: • External/Public clouds: Cloud assets are shared. or infrastructure) delivered via Internet technologies in a pay-per-use. or infrastructure element that is delivered the same way every single time. A cloud service is an easily consumable service. and networks—all of which can be rapidly provisioned with minimal service provider interaction. Cloud models or architectures today are most often categorized based on the way they are used. • “Pay-per-use” means paying for resources only if you use them. consistent service delivery.1 The evolution of cloud models To achieve success in today’s fast-paced and constantly changing IT environments. it defines the configuration management system (CMS). This means that to operate a cloud service you have to automate the provisioning operations so that they happen like clockwork. Forrester Research. companies must keep pace. looks at the way the CMS and the cloud are related. As virtualization has matured. Next. And finally. While virtualization has enabled IT to maximize resource allocation and application agility through the consolidation of applications onto a single physical server. software. servers. Typically hosting of pay-per-use. including a standard definition. This model shifts the capital expenditure (CAPEX) of infrastructure expansion into scalable operating expenditure (OPEX) managed by a third party.Executive summary The ability to lower costs while improving agility and speed of service delivery was once something a CIO could only dream of. it has also added a new layer of complexity. Nearly all cloud services leverage this model to provide cost elasticity as your consumption changes. Inc defines cloud computing as: A standardized IT capability (services. it explains how discovery and dependency mapping is a key contributor to successfully enabling end-to-end visibility into the cloud. The third major differentiation is in how these solutions are provisioned. necessary to make the right decisions for IT and the business. It’s not customized or configured uniquely for each client— that breaks the economics of the model. It’s easy to set up a webpage through which consumers can request services from you. and service is provided on a pay-per-use basis to multiple entities.” Independent research firm. virtualized servers by third-party cloud vendors and/or service providers. following highly standardized procedures to ensure that deployment is predictable and done cost-effectively. the evolution of cloud models. The entire pool can be scaled up or down as needed on a pay‑per-use basis. self-service way.

drawing from more than 150 global respondents. Because cloud computing architectures offer nearly infinite on‑demand capacity. Cloud computing can provide new levels of collaboration. fewer dedicated IT staff members are necessary to maintain the integrity of the cloud’s infrastructure—particularly during peak hours. the survey respondents were strongly positive about cloud‑computing related benefits. This is one of the driving forces behind the rise in cloud computing. Enterprise Management Associates. In a private cloud. From a business perspective. This model enables an enterprise to serve as its own cloud provider and to leverage an external cloud provider simultaneously. and 35 percent of whom had defined and committed plans for cloud adoption within 12 months.3 2 3 Factors driving cloud adoption There are many factors driving cloud adoption but most industry experts agree that it’s all about service delivery. This rapid growth rate is over five times the projected growth for traditional IT products (5%). with 76 percent of those in deployment claiming real or measurable financial benefits from cloud. speed. A 2010 research report from Enterprise Management Associates (EMA) examined both the benefits and challenges of cloud computing.• Internal/Private clouds: Cloud assets are operated solely for single entity and may be located on or off premises. speeding time-to-market. 65 percent of whom already had cloud computing deployments. support for rapid provisioning and deployment is another attractive characteristic that appeals to growing enterprises. internal clouds are the most cost effective approach to cloud computing adoption. Because cloud models require less hardware than comparable distributed computing deployments. The integration of on-premises IT infrastructures and internal cloud applications with applications and information deployed to a service provider either on a temporary or permanent basis. Doc #223549. and cost savings for enterprises of any size and type. securely. Industry analysts agree cloud adoption will continue to grow. new applications can be deployed immediately without extensive provisioning. • Hybrid clouds: The hybrid cloud is a blended solution that utilizes parts of both the public and private clouds. From an IT perspective. Jan 2010   C. You need to provide technology-enabled services to your people whenever and wherever they need them—and you need to do it cost-effectively. Worldwide and Regional Public IT Cloud Services 2010–2014 D Forecast. The Responsible Cloud. the ability to scale infrastructure resources to support rapid growth without compromising business efficiency is critical. A virtualized IT infrastructure that hosts services for employees and is managed by an organization’s IT staff. all data remains under the full control of the host organization. Recent IDC cloud research shows that worldwide revenue from public IT cloud services exceeded $16 billion USD in 2009 and is forecast to reach $55. agility. For many enterprises. Figure 1 highlights the most critical drivers for cloud computing adoption. They may be owned and managed by that entity or by a third party. representing a compound annual growth rate of 27. mitigating many potential risks intrinsic to public cloud deployments.4%. and quickly.2 In general. There is the desire to find alignment between decreasing or flat IT budgets and the increasing demand for business-critical IT services. shifting the IT department’s primary role from service and maintenance to service provider.5 billion USD in 2014. June 2010 Reduce the operational costs of IT management Improve IT service quality Reduce the capital costs of IT management Increase flexibility and agility Reduce complexity of IT management Enable disaster recovery/business continuity Improve security or risk management outcomes Free up resources for strategic projects Improve regulatory compliance Expand revenue channels by reselling cloud services Other (Please specify) 1% 10% 20% 30% 40% 50% 1 1% 10% 22% 21% 30% 27% 42% 36% 52% 46% 0% 60% 4 . Figure 1: List of the most critical drivers for cloud computing adoption. Ease of maintenance is another attractive characteristic.

) The definition can be simplified into collecting. or achieve compliance. governance. The services users access shouldn’t be different when organizations move to the cloud. • Closed environments: Other approaches proclaimed as “cloud-in-a-box” are siloed solutions that are isolated and simply can’t scale beyond the box. Organizations will need to establish configuration standards and policies for their environment and have the ability to manage those standards in an automated fashion to ensure services are consistently delivered. CIOs face “cloud sprawl”—with no way to unify control of services. Virtual infrastructure investments must be extended to automate provisioning and monitoring of application and physical infrastructure. and presenting data about configuration items. (See Figure 2: CMS defined. updating. and compliance to protect data. Once capacity limits are reached. Although the cloud may change how services are delivered to users it shouldn’t change what is being delivered to users. In any case. monitor service levels. both virtual and physical servers. address only a fraction of what’s needed to provision a complete application. Today’s virtual-only environments. Consistency of services is also an extremely important factor for successfully operating in cloud environments. as much as is possible. For those teams. tools that accompany the Configuration Management System (CMS) should be autonomous. when such large and volatile environments are involved. each with different (siloed) management tools and processes.Challenges introduced by the cloud Typical challenges that enterprises face when moving to cloud solutions. its management within the cloud must be automatic. managing. and presenting data about all configuration items and their relationships. In working with enterprises like yours to design and deploy cloud solutions. clients are locked into one vendor solution from top to bottom. the cloud means more virtualization and volatility in the environments they manage. Defining a CMS Information Technology Infrastructure Library (ITIL) v3 defines the CMS as tools for collecting. Enterprises require a unified architecture that brings legacy investments forward. In addition. Because of this. • Cloud sprawl: With multiple types of internal and external cloud platforms supporting the enterprise. storing. operating systems. the level of usage of automated activities will continue to increase. In this “proprietary cloud” approach. CIOs need a standard way to guarantee security. A key function of a CMS is simply about collecting configuration data from data “providers” to supply configuration information to data “consumers. Cloud implications for the Configuration Management System As organizations continue to migrate to the cloud. providing end-to-end lifecycle service management and security across applications—both virtual and physical. which automate virtual machine provisioning and monitoring. managing.” Federation works behind the scenes to connect many different data sources. They are a stepping-stone to the next phase—evolving to the cloud. and can scale resources elastically from the best source—inside or outside the data center. These challenges underscore the fact that the tried and true disciplines of IT management are more important given the level of complexity the cloud introduces. If a cloud is private then the operations team has the responsibility for managing its underlying infrastructure and if a cloud is public then the responsibility will fall to the managed service provider (MSP). operations teams must be able to make quick decisions based on the most updated data. reduce risk. Typical challenges that you may encounter include the following: • Limitations of a virtual infrastructure: A defining characteristic of a cloud platform is the ability to deliver applications and all the resources required to support them. databases. and hypervisors. Many businesses have applications running on virtual machines. Multiple cloud types. but these are typically backed by a database running on a physical server. Beneath every cloud there is infrastructure that consists of physical servers. you lose one of the biggest advantages of cloud computing: elasticity. introduce risks to the business and can quickly consume resources needed for innovation. and storage equipment that have been the responsibility of the operations team and will continue to be. networks and storage still have to be mapped and managed and the expected rate of response makes standardized service delivery and automation a must. is open to any application. and ensure service quality at the right levels for various business functions. Once a service is deployed to the cloud. 5 . They limit your choice of applications. such an approach lacks the flexibility to scale up and down or to incorporate additional services and resources beyond the data center. we’ve learned quite a bit about the challenges that can hinder the success of cloud delivery. At the end of the day. network.

Without visibility to the configuration of the relevant IT service. IT process automation.Figure 2: CMS defined. A CMS also supports the configuration management process by providing configuration validation as part of the configuration management lifecycle. to solve most IT problems.”5 4  op Seven Considerations for Configuration Management for Virtual and T Cloud Infrastructures (ID Number: G00208328). public or hybrid cloud projects should understand the tools capability (and limitations) for discovering and tracking changes of application and IT service configurations. Gartner. and storage related. or a combination of private and public cloud. October 2010 T Service Dependency Mapping Tools: Market Dynamics Update (ID I Number: G00208932). November 2010 5 6 . Different IT management stacks for the private cloud may exist and the cloud CMDB must integrate with the integrated or “Master” CMDB as depicted in figure 2. Effective discovery tools can help by automating the discovery of configuration item data and their dependencies to help build a service dependency map. there will be a tendency toward multiple management stacks. ”cloud computing seems to be surprisingly good for service management—both in terms of technology adoption and in terms of political and process‑related transformation. integrations and federation are key success factors Gartner recommends that “IT organizations that are beginning private. user experience management and Service Level Management (SLM). This includes technologies like CMDB/CMS. a CMS lets you use both service and element configurations to navigate the IT “data swamp” in order to find the right data you need. The key to this visibility will be integration to service The CMS provides end-to-end visibility into the cloud: Discovery and dependency mapping. research data shows that two thirds of survey respondents believe that a CMS inspires confidence when investing in a cloud provider. Presentation Service desk view Business service management view Asset management view Cloud Automation Knowledge processing Knowledge processing services Information integration Integrated CMDB Integration services Data and information CMDB MDR Other Collecting configuration data is an important part of the CMS because there are many potential providers of configuration data across an enterprise. Gartner. especially as organizations move to and operate within hybrid cloud environments and multiple stacks. According to a recent blog based on data collected from research from Enterprise Management Associates vice president Dennis Drogseth. IT will not be able to manage the multisourced cloud infrastructure and software. in the right service context. server. Companies need to ensure that they leverage reliable sources of configuration data within their CMS. Finally. When operating in hybrid environments. True visibility into the cloud depends on a CMS.”4 In the short term. as well as private and public clouds or any combination thereof.” As evidenced by figure 3. providers’ configuration management databases (CMDBs). Will cloud success ultimately depend on the CMS? According to a recent Gartner report: “Configuration management is a key process for any IT endeavor— including legacy IT systems. Organizations need to ensure automated discovery and dependency mapping approaches are capable of discovering a diverse set of configuration types and relationships including network. the majority of organizations’ environments will likely continue to be hybrid. application. The CMS becomes crucial in the cloud for complete visibility. as well as integrated service desk and chargeback accounting—among other “bellwether technologies”— or technologies that reflect more advanced organizational and process readiness.

and is compatible with leading virtualization software that provides real-time visibility into the dynamic relationships between applications and the virtual and physical infrastructure. Historically. with VMware. vSphere. and—when problems occur—know which business processes are affected. Whether the goal is to virtualize a legacy data center. complexity. HP DDMA works across the ESX/ESXi. the key to success is to have a rich understanding of all the infrastructure components involved and to be able to use this knowledge to create “move groups” that support the effective execution of the transformation. distributed. or consolidate multiple data centers.Figure 3: Two thirds see a shared CMDB or CMS as brining greater confidence into investing in a cloud provider Yes 65% No 35% 0% 10% Column % 20% 30% 40% 50% 60% 70% © 2008 Enterprise Management Associates. This approach has proven to be insufficient given the size. The CMS provides the information foundation that enables IT to make better decisions as an information broker between providers and consumers of data. It automatically maintains an up-to-date topology map that enables you to understand the business service context of virtual components and to quickly identify IT issues that will affect the business. understand the risks posed by proposed changes. and tell whether hypervisors are managed or unmanaged (See figure 4). and should take into account the complex web of interdependencies that make up today’s multi-tiered infrastructures. virtual resources utilized by VMs. Automated discovery and dependency mapping. and high frequency of change associated with today’s modern. real-world environments that: • Delivers a broad and deep. build a private or hybrid cloud. This understanding of the environment must be comprehensive. Dynamic virtualized IT environments need automated discovery and dependency mapping solutions that discover virtualization hypervisors and their environments. HP offers a comprehensive discovery and dependency mapping solution. Integration is a critical aspect especially as organizations begin to integrate to their cloud service provider CMDB(s). and vMotion product lines. proven in complex. 7 . It can also discover license server features and dependencies. This requires a discovery and dependency mapping solution that works in complex physical environments. and multi-tiered infrastructures. vCenter. Move groups are discrete groupings of infrastructure that can be moved independently without introducing network latency or other issues that will impact ongoing data center operations. Inc. can track and control configurations. so that you can manage your IT environment holistically • Is part of a suite of virtualization management solutions from HP HP Discovery and Dependency Mapping (DDMA) functions with virtualization software from leading vendors. Data Center Transformation (DCT) projects have relied on manual processes to create “maps” that reflect the transformation target infrastructure and its interdependencies. fine-grained view of your virtual environment • Reveals the dependencies among applications and components • Can be customized to meet your unique requirements • Forms the foundation for a bridge to your physical environment. timely. integration and data federation are all critical to providing this visibility. and shared virtual resource pools by hypervisor and virtual cluster. Integrations and federation are both integral components of the CMS. For instance. It gives IT teams visibility into the architecture of these products so that they can understand VMs by location and by hypervisor. and imparts a service context to the information so that all decisions are made with a business service in perspective.

Get connected www.Figure 4: HP DDMA architecture. controlling the timing for when operations take place is essential. but probably more important when utilizing the cloud. 4AA0-7336ENW. alerts. It can also communicate with the VMware vCenter (formerly Virtual Center) management platform to discover details unknown to infrastructure components: data center groups. is critical to a successful cloud implementation. Conclusion Two facts are indisputable. As discussed in the What is cloud computing? section above.hp. and visibility into your environment is at least as. you are making more automated and faster decisions on configurations within your environment than ever before and that means you need to understand it even more completely and fully. movement of applications be managed either internally for private clouds or by from one virtual machine to another. Created June 2011 . In fact. L. for example. and virtualization environments.hp. highly repeatable. visit www. operating systems. HP Universal CMDB 1 App OS App pp App pp App pp App pp App pp App OS OS O OS OS S OS OS App OS 3 VMotion Technology ESX Server Hardware ESX Server Hardware 2 4 5 VMware vCenter Host/ Network Software Business Apps. comprised of HP Universal CMDB and HP DDMA addresses many of these issues today. To learn more. The information contained herein is subject to change without notice.P. When utilizing a cloud model. consistent service delivery is inherent to the cloud.com/go/DDM. HP is embracing the cloud and is responding to the challenges and opportunities the cloud introduces Make no mistake—the importance and role of the CMS will not be diminished with the proliferation of the move to the cloud. cluster configurations. It communicates directly with the operating system running on a VM. Every cloud has an infrastructure and it must allows events. HP shall not be liable for technical or editorial errors or omissions contained herein. or it indirectly discovers the existence of VMs through direct communication with the hypervisor—in near real time. The move to event driven discovery paths and population of UCMDB allowing discovery and the discovery of virtualized environments almost real-time visibility into the virtualized environment. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. Cloud adoption is growing exponentially. Nothing herein should be construed as constituting an additional warranty. system hardware. and license server dependencies. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. HP CMS is addressing each of these issues. to trigger new the MSP for public clouds. HP DDMA delivers this insight in various ways.com/go/getconnected Get the insider view on tech trends. This requires visibility into the cloud. HP CMS. it will only become more crucial to its success. 6 Storage HP DDMA with existing solutions today and solutions planned for tomorrow. Change windows and SLA’s are very relevant and potential disruptions Event driven discovery functionality in DDMA software are a risk. middleware. HP DDMA offers broad and deep visibility into your IT environment that includes application components. When consuming the cloud as an abstraction.