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Janet Shaw Franklin

Central Parking System Team Manager 1999-2008

Central Parking System responsible for the On-Street Operation with a team of nine Supervisors. Hands on Administrator who is very influential in affecting positive bottom line results in the area of operations. Ability to learn quickly, accept new challenges and responsibilities Reliable and hardworking, with a focus on organization and meeting dead Professional Accomplishments: Planning and Development Held the highest performance in achieving the Penalty Charge Notice (PCN) task for the past three years Effectively written Action Plans for necessary tasks Created and implemented controls/procedures to minimize company risk exposure. Successfully monitor staff performance Ensuring protocol is followed in line with company procedure/legislation Leadership and Motivation: recognition for effective leadership by senior managers Successfully ensured that subordinates obtain the necessary resources to perform effectively. Developed and strengthened relationship with clients, Attained by offering quality service Worked effectively with a diverse group of people Exhibits excellent people skills Primary functions and responsibility: Deploying and allocating staff Adhere to daily/Monthly client instructions Reports and carry out investigations Ensure Health and Safety procedure are in line with company guidelines Monitoring Staff / Skilled Audit

The Credit Group

Account Manager


Collection on past due accounts, providing credit analysis credit reports to banks, Mortgage company.

Directing, managing, and coordinating all administrative duties. Negotiating with Collection Company to buy down old debts.

Monitoring clients updated credit report to it true and accurate

FedEx Office Shipping Coordinator / Consultant 03/2010 - Currently

Primary responsibility for coordinating the activities of the in-center package delivery station. Additionally, perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major functional areas, to include Shipping Services, Express Services and Computer Services.

Janet Shaw Franklin

Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Primary responsibility for coordination of all shipping related services and activities, to include: Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies and retail Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. Sets priorities of customer projects Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Handles customer issues and gives refunds May provide leadership on assigned shifts Assist team members in goal setting and skill development Assists in the training of center team members Performs multiple tasks at the same time, using automatic equipment capabilities Troubleshoots routine equipment problem

Collates, sorts and organizes customer orders Operate photocopy, binding and other auxiliary equipment Operates the Point of Sale terminal (POS), handles money and makes change. Performs daily close-out procedures on POS. Prepares bank deposit slips Performs administrative duties, including bidding, ordering supplies and inventory control Follows instructions of supervisors and assists other team members in performing center functions Perform all other duties as needed or requested Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager Defer decisions involving changes in center procedures to team member center manager and/or assistant manager.

Janet Shaw Franklin

Education: Titchfield High School Certifications Currently Pursuing science degree program (major) Human Resources Management Level 2 Certification in Team Leading Hackney College, London England Certification Fitness Instructor Hackney College, London England Certification IT advance Hackney College, London England Certification Leadership and Motivation Work Place System (Diploma) Port Antonio, Port land

Contact Information

Phone: 305-202-4651E-mail>