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RESEARCH, SURVEYS CAPACITY BUILDING

PROJECT PROFILES

&

INSTITUIONAL

LAST UPDATED: JUNE 2013

Legal status: Mailing address: Land Line: Mobile: Fax: Email: Website:

Private Limited Company Suite 1, Third Floor, Multi Trade Center 1, Street 51, E-11/3 Markaz, MPCHS, Islamabad. 92 51 2228439-40 92 333 5123604 92 51 2228440 ceo@aghaz.com.pk www.intigro-consulting.com

Table of Contents

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INTRODUCTION......................................................................................................................................... 3 PROJECTS IN CAPACITY BUILDING/INSTITUIONAL ASSESSMENTS/PERFORMANCE AUDITS.........................4 PROJECT PROFILES RESEACRCH & SURVEYS ............................................................................................ 8 PROJECTS IN QUALITATIVE RESEARCH.................................................................................................... 12 CORE TEAM............................................................................................................................................ 13

Intigro

INTRODUCTION
INTRODUCTION

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Intigro, has built a solid reputation as development practitioners, since its establishment in 2002 as a consulting firm specializing in Research, Surveys and Capacity Building as few of its core area of expertise. Our other areas of service offering include grant management, project design & management activities, monitoring & evaluation systems, and infrastructure development and carrying out M&E activities for our clients. We have developed strong linkages within the development sector rendering services to local and international NGOSs & donor agencies and international development financial institutions. Our commitment to quality and creativity, through continuing professional development, training, supervision, and peer review, creates an environment that benefits our clients. When you choose Intigro you gain the collective wisdom and experience of our team of qualified professionals. The Intigro team has an outstanding international exposure that offers both clients and employees a wealth of cross-country experience. Our people are our strength. Each individual brings practical research experience to every project. Intigro network of associates supplies genuine insights that are firmly grounded in local knowledge. Our international panel of advisors in key industry clusters helps frame issues and secure interviews in their areas of expertise. Our dedicated project leaders work closely with clients to select the right set of research and consulting services and apply those tools to find the best paths to growth. The upcoming sections will list projects that have been delivered in research, surveys and capacity building. The list is not exhaustive. For details on our pool of associated consultants please visit http://www.intigro-consulting.com.

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PROJECTS IN CAPACITY BUILDING/INSTITUIONAL ASSESSMENTS/PERFORMANCE AUDITS


1. World Bank (2013 and on-going) - Financial and Operational Management for Citizens Damage Compensation Program (CDCP): Scope and responsibilities of the Consultantt o set

and ensure smooth running of the financial and operational processes and procedures for Programs are in line with the relevant rules and procedures of the World Bank and the Government of Pakistan. The scope of the assignment will be to advise on designing and developing a comprehensive Financial and Operational Management system for the Programs and to also their periodic reviews. The consultant will be required to undertake the following tasks: To review the existing instruments and functionality of financial and operational management mechanisms being used in the Programmes. To undertake discussions with the Management of the Programmes and other relevant stakeholders to complete the review of various instruments and their linkage to the programme. To filter out the gaps of the existing mechanism and suggest /recommend alternative mechanism that can support the Programmes objectives and address control issues. To advise CDCP in setting up systems for efficient and effective procurement of goods and of consultancy services for the implementation of the program. To review documentations and communication received from CDCP regarding procurement of goods and services. To flag potential problems in the procurement process and work with CDCP to resolve them. Review of procurement documentation . To undertake detailed assessment of the financial risks of CDCP. To do any other task(s) as deemed necessary to complete the assignment. 2. DFID (2013 on going) Public Financial Managementr Firm for Benazir Imncome Support Program (BISP): The objectives of this assignment are to: To assist DFID in providing technical assistance to BISP while ensuring that a welldesigned, accountable, transparent and efficient financial and procurement system is in place To ensure smooth running of the financial and operational processes/procedures for BISP which are also in line with the relevant rules/procedures of DFID Scope of work To review the existing instruments and functionality of financial and operational management mechanisms being used for BISP. As mentioned earlier, DFID Pakistans technical assistance funds are designed to facilitate the delivery of the overall programme. Therefore there is room under the innovation window to enhance monitoring and work to strengthen the internal systems within BISP. The primary deliverables, the detailed responsibilities of the firm/specialist are as follows: To assist BISP in setting up systems for efficient and effective procurement of goods and of consultancy services for the implementation of the program. Monitor progress against the FRA mitigation action plan and simultaneously develop internal capacity to deliver the agreed risk mitigation measures. To provide the necessary support to the SCT team/ the Portfolio risk and assurance team during the annual FRA follow up i.e. the annual statement of progress and process review of the programme. To undertake detailed assessment of the financial risks To review documentations and communication received from BISP regarding procurement of goods and services. Review and flag potential problems in the procurement documents, process and work with BISP to resolve them.

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To undertake discussions and ensure follow up with BISP Management and other relevant stakeholders to complete the review of various instruments and their linkage to the programme. To continue support to the development/implementation of the BISP Institutional Plan ( including HRMS, performance management, financial follow ups, reporting) To prepare a draft report of the existing issues and problems and their effects on efficient implementation of BISP. To develop and review on a recurring basis, a continuum of process oriented Financial Management and Operational guidelines that attempts to strengthen the existing system to make it accountable, transparent and efficient. In order for better, focussed capacity building, conduct a training needs assessment/skills gap analysis of BISP To develop operational timelines, turn around time, and minimize lag time for document flow and more importantly a comprehensive flow of shared responsibility. To do any other task(s) as deemed necessary to complete the assignment. 3. Department of International Development, DIFID (2013 and on going) Performance Audit of Punjab Skill Development Fund (PSDF): We have carried out the Performance Audit of PSDF. The purpose of the audit is to assess the existing setup and its capacity to deliver the scale up to the whole of Punjab. The scope entailed, appraisal of the existing institutional arrangement, management systems and process flows of the PSDF. Further, assessing the the extent to which the PSDF operations has achieved its goals and objectives in an effective, efficient and economical manner. The scope of work for the Institutional Assessment enatils: a. Conduct a structured to gauge views of the PSDF Board, management and staff on the goals, objectives and future vision for the Fund. The exercise will define the PSDF vision, goals and objectives to guide existing operations as well as the scale up phase. b. Assess the institutional arrangement of PSDF as a Section 42 company and compliance with legal requirements vis-a-viz institutional structure, codes of conduct, standard operating procedures, process flows and rules of business. Also review the degree of autonomy exercised and checks and balances in place in the financial, management, implementation, and accountability matters. c. Review governance and management structures of PSDF in relation to its agenda; including the value addition of the private sector representation in the Board and the management of and delivery by PSDF. This will also cover internal communication channels and practices, reporting hierarchies, information creation and its role in management decision making, and systems available to the PSDF Board to perform its oversight and strategic planning role. d. Assess the degree of organizational integration and systems harmonization to facilitate smooth flow of programme activities and the attainment of programme objectives. This would cover key functions pertaining to programme planning and strategic development, programme implementation, quality assurance, information management, monitoring and evaluation, procurement, financial management, legal, and human resource. e. Analyze the quality and efficacy of PSDF arrangements dedicated to enhance systems accountability and transparency. This among others would cover control and accountability mechanisms, quality assurance, monitoring and evaluation systems, beneficiary tracking and outreach. f. Conduct a human resource assessment (including incentive structures) of PSDF in relation to roles and responsibilities of key positions, the broader agenda of the PSDF, and scale up plans. Provide the human resource requirements capacity building framework for PSDF with the objective to efficiently meet existing and future (including scale-up) needs. PEOP is a GFBP 55 million program jointly funded by DFID and Government of Punjab by providing GBP 25 each and an additional GBP 5 million as technical assistance by DFID. The purpose of the ASP is to review the annual progress of the project in light of the recommendations given in the Fiduciary Risk Assessment (FRA).
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Department of International Development, DFID (2013) - Annual Statement of Progress (ASP) of 2013: We have developed the Annual Statement of Progress (ASP) of 2013 for the Punjab Employment Opportunity Program (PEOP) for the year 2013. PEOP is a GFBP 55 million program jointly funded by DFID and Government of Punjab by providing GBP 25 each and an additional GBP 5 million as technical assistance by DFID. The purpose of the ASP is to review the annual progress of the project in light of the recommendations given in the Fiduciary Risk Assessment (FRA). 5. World Bank (2013) - Implementaion of the institiuional development framework for Benazir Income Support Program (BISP): We are in the process of implementation of the five year instituional development plan agreed with the BISP management for period 2013-2018. In phase one, implementation of the balance score card startegy, business process enigineering of the human resource department and developent of the scoping document for the newly proposed human resource manangement information system. Phase 2 would enatail the busniess rposocess engineering of the remaining deparmtents and implemenattain of an ERP system.
6. World Bank (Punjab Social Sector Expenditure Review): We have recently carried out the expenditure review of the social sector for Punjab. This was a joint exercise of the World Bank Washington Head office and the World Banks Pakistan Country Office. The scope of the assignment was the of work entails the institutional assessment review of the Social Protection programs of the Government of Punjab.

7. The World Bank (Financial polices & procedure of BISP) - The project is a PKR 30 Billion, cash transfer program for Pakistan. The World Bank is giving a technical Assistance (TA) of USD 70M to help BISP, operate country wide. As part of the lending condition by The World Bank, a comprehensive Financial and Operational Management Guidelines document for the BISP needed to be design and develop with a special focus on the procurement rules under the World Banks OP and PPRA rules . The broad scope of work entailed: To review the existing instruments and functionality of financial and operational management mechanisms being used for BISP. To filter out the gaps of the existing mechanism and suggest /recommend alternative mechanism that can support the programme objectives and address control issues. To undertake detailed assessment of the financial risks. To undertake discussions with BISP Management and other relevant stakeholders to complete the review of various instruments and their linkage to the programme. To prepare a draft report of the existing issues and problems and their effects on efficient implementation of BISP. To develop a continuum of process oriented Financial Management and Operational guidelines that attempts strengthening the existing system to make it accountable, transparent and efficient. To develop BISP organograms specific roles and responsibility matrix. To develop operational timelines, turn around time, and minimize lag time for document flow and more importantly a comprehensive flow of shared responsibility.USAID (Infrastructure development) The project was awarded for the rehabilitation of the damaged residential units in the FATA area. The project was under the FATA livelihood Program funded USAID and awarded by the Upper FATA Development Authority. 8. The World Bank (Capacity Building of Benazir Income Support Program) - The scope includes monitoring of financial management arrangement of the World Bank funded programs which are mainly public sector entities and specialized projects. The scope entails review of the internal and external control mechanisms of the programs, carrying out their gap analysis of the existing system to identify financial management risks and guidance on mitigation measures, review of the internal audit reports, develop action plans and advising the management on addressing the weaknesses in financial management arrangements and facilitate implementation of agreed actions.
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Further, guidance and oversight in developing financial and operational policies and procedures for the program is an integral part of this engagement . 9. LEAD International (Advisory) - Advisory on financial, strategic and tactical matters. 10. LEAD International (Implementation of Accounting & Financial Management System, Time Writing and Payroll). Delivered an ERP strategy and roadmap to senior management, to assist LEAD Pakistan in transforming the companys accounting and financial management operations. Managed cross-functional team of core business, operatr5ions and support personnel to evaluate existing technologies and business processes. Analyzed and documented system and business workflows, designed improvements based on industry best practices and authored ERP Strategy document presenting ROI of new process flows. Final presentation highlighted areas in LEADs operations business where the proposed SAGE based ERP could transform operations. On boards approval the ERP was implemented that included the GL, AP, AR, Payroll and treasury. In addition a customized application for time writing work flow for online authorization was developed that integrated with the ERP to allocate time cost to the cost centers. 11. ESRA-USAID (Accounting & Donor Reporting Outsourcing) The project scope included setting up the accounting system from scratch in seven districts offices, closing the trial balances and consolidating them after verification for onward reporting to the client and to the Donor. The project also included compiling the invoice and answering to the queries of the donors internal audit department for clearing the invoice for payment clearance. The project also entailed payroll processing of the payroll for all the project staff and maintenance of the fixed asset register. 12. Actionaid (Accounting & Donor Reporting Outsourcing) The project scope included setting up the accounting system to accumulate the thematic expenses from 13 developments areas spread over all four provinces of Pakistan. The process included on line verification and closing the trial balances and consolidating them after verification for onward reporting to the client. The reporting also included a quarterly financial Monitoring & Evaluation Report analyzing the grant burn rate during the reporting period. 13. ESRA-USAID (Grant Management Reporting System) The objective was to implement a financial system to manage grant for the USAID funded Education Sector Relief Assistance (ESRA) for the partner organization. Assumed the project responsibility for a full financial suite (GL, AP, AR and Fixed Assets) and delivered the solution using SAGE Software solution implemented in two districts connecting seven (7) remote offices. 14. Actionaid (Grant Management and Reporting System) The client required a comprehensive grant management system for all of their development areas partner NGOs covering the full length and breadth of the Pakistan. For the same purpose 30 full scale site implementations of SAGE were carried out covering GL, AP and AR Treasury. 15. Rural Support Program Network (Implementation of Provident Fund Management System) RSPN Largest non-government network of rural development program in the country, called Rural Support Program or RSPs. Developed a provident fund accounting system for RSPN. The system could handle funds life cycle. In addition to the normal accounting routines the system was capable of handling member advances, interest accruals and its allocation to its members. 16. Rural Support Program Network (Training on Fund Management) Carried out a training on fund accounting to members RSPs on latest trends in bookkeeping and presenting data for fund. In addition viable investing opportunities and governmental and regulatory provisions regarding investing fund monies into financial institutions securities and bonds. 17. Punjab Rural Support Program Network (Microfinance Trainings) As a resource person, carried out a three day training on accounting, finaical reporting and information systems for Microfinance Institutions. 18. Thardeep Rural Development Program (TRDP) (Implementation of Grant Management System) Development of grant management system to manage grant funds for the donor. The assignment included implementation of SAGE Accounting

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together with customization of the general ledger to record and report costs for themes that are funded by the donor. 19. Green Rural Development Organization (Implementation of Grant Management System) Development of grant management system to manage grant funds for the donor. The assignment included implementation of SAGE Accounting together with customization of the general ledger to record and report costs for themes that are funded by the donor. 20. Fisher Folk (Implementation of Grant Management System) Development of grant management system to manage grant funds for the donor. The assignment included implementation of SAGE Accounting together with customization of the general ledger to record and report costs for themes that are funded by the donor. 21. Community Development Organization (Implementation of Grant Management System) Development of grant management system to manage grant funds for the donor. The assignment included implementation of SAGE Accounting together with customization of the general ledger to record and report costs for themes that are funded by the donor. 22. Climate Data Knowledge Network (CDKN) PWC UK (Contract Administration) The Climate and Development Knowledge Network (CDKN) is a GBP 40 million global initiative to support decision-makers in designing and delivering climate compatible development by combining research, advisory services and knowledge management in support of locally owned and managed policy processes. We are part of the delivery and design team in the capacity of Contract Administrator for Asia region, headed by the regional director of the Asia region. Contract administration includes compliance with contractual provisions and vetting and scrutinizing invoices raised against the contract delivery amounting to more than GBP 2,000,000 annually. 23. Financial Advisory Services Advisory services to clients at the pre-bid submission stage includes methodology formulation, budget preparations, proposal conceptualization and review, negotiations with the donor till financial close and at the post award stage; review of the project design and implementation, financial reporting, project burn rate, project cost charging methodology, adherence to ADS / FAR regulations (For USAID funded projects) and relevant guide lines from the donor. Advisory services rendered on various projects undertaken directly or while representing other clients, are here under: a. CDKN, PricewaterhouseCoopers, UK (Climate Data Knowledge Network) b. ENI Pakistan - Bhit Rurual Support Program (BRSP) c. USAID (ASP) Assessment and strengthening Program (pre award proposal submission in association with Aid, LEAD and GHK) d. Packard Foundation Women Leaders for Reproductive Health and Development (WLRHD), e. Packard Foundation Leadership and Reproductive Health Project (LRH) f. Care International Stimulating Hope in District Buner, NWFP g. Asian Development Bank Promoting Climate Change and Adaptation in Asia & Pacific h. Sindh Education Foundation - Rural Base Community Supported School i. The World Bank - Improving Quality, Access and Governance in Education (in collaboration with GET GmbH/ICON-INSTITUTE, LEAD Pakistan and Proman SA) j. British High Commission - The Roles & Capacities of Actors in Water Conflicts in Pakistan: A Mapping Study k. RAF - Maternal and Newborn Health Programme Research l. USAID (JOBS) Integrated Work and Learning Programmes for Pakistan m. Heinrich-Bll-Stiftung (HBF) Copenhagen Climate Change Summit n. IDRC Entrepreneurship Education through School based productive enterprises o. Oxfam Novaib - Disaster Response Network-Balakot (DRN-Balakot)

PROJECT PROFILES RESEACRCH & SURVEYS


Following is a list of indicative list of projects undertaken by Intigro and its associated consultants:
Name of Project Impact Assessment and Monitoring of Polio Campaigns ing Malaysia Year 2002 03 Client WHO Project Brief The exercise involves interviewers in all Tehsils and all Union Councils of selected District. In the nationwide exercise

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PROJECT PROFILES
Name of Project

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Year Client Project Brief Consultants covered 63 districts in all the four provinces. It involved interviews with approximately 315,816 households. In each survey the field work was completed in less than one week.

Evaluation of Communication Campaign

Polio

2002 - 03

UNICEF

National KAP study on Sanitation and Hygiene

2001

UNICEF

The study was conducted in more than 10 high risks districts in all the four provinces of Pakistan. The study focused on finding the impact of Polio Communication Campaign prior to national immunization days during 2002. The study on Knowledge, Attitude and Practice (KAP) on sanitation and hygiene was carried out to analyze hygiene and sanitation habits of the country and to find out more about the communication vehicles for promoting better sanitation and hygiene practices. It was a national study covering all the four provinces, AJK and Northern areas. The main objective of the study was to look into the latrine usage practices, type of latrine construction and personal hygiene and cleaning practices in general in the country. The other expectation from the study was to find out the impact on the communication campaign held in Punjab in late 2000 with respect to sanitation and hygiene. / This study carried out an evaluation of more than 200 schools in selected districts in the four provinces of Pakistan. The study analyzed the role of community participation in NGO run schools and compared the performance of students in NGO run schools with those in government run schools. This study was carried out in the Sindh province with approximately ten thousand children and their parents. The research design included several components including field survey, focus groups and analysis of school enrollment data. A team of nearly fifty men and women were trained to visit (in teams of 4-5 persons) a village or urban location where they mobilized a group of parents and gathered them in a community location for focus group discussion. They also interviewed the school administration, members of the local school committee (where it existed), a selected number of parents and a designated number of randomly chosen children in the locality.

Evaluation of NGO Schools in the Four Provinces of Pakistan

1996

NIP UNICEF

Assessment & Evaluation of Schools Enrollment and Dropout

1996

CIET / UNICEF and Governme nt of Pakistan

Third Party Validation and Assessment of Increased Enrollment during Enrollment Campaign

2005

UNICEF

This study was conducted to obtain an independent third party evaluation of enrollment numbers achieved as a result of the campaign to ensure that the reported enrollment figures represent the facts on the ground. Changes in enrollment figures were examined within the 22 districts and 10 towns of Karachi covered by the campaign. Consultants Pakistan designed a comprehensive observation and monitoring study which included primary observation along with more than 300 interviews with the District Coordination Officer (DCO), Education Department Staff (EDO, AEDO, and Supervisor), School Head-Teachers as well as parents of children aged 5 -9. The study was conducted for the assessment of EPI coverage, especially the status of DPT3 (Diptheria, Pertusis, Tetnus) vaccination. The assessment was carried out on a cluster survey of approximately 8000 households in 3 districts of Sindh; Larkana, Thatta Khairpur and one town (Kemari) of Karachi. Children between age 1 and 2 years were identified and their mothers were interviewed. focus groups were conducting in the rural areas and urban slums Rawalpindi and Islamabad, to find out the opinion of people about the new poster for polio campaign.

Baseline & Assessment Survey of EPI (Extended Programme on Immunization) in Sindh

2004

UNICEF

Polio Assessment Survey- Focus groups

2001-2

UNICEF

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Name of Project Survey on child labour

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Year 2002 Client UNICEF Project Brief household survey with general public in all the four provinces of Pakistan, to find out public view about child labour and their problems. Using case study method to know about the problems of child labour and child violence at work. This survey was divided into two parts and was conducted in 6 districts of Punjab. In the qualitative part, 165 structured interviews were carried out to discuss the local governments system in detail while the second part, the quantitative one, comprised of 1535 interviews aimed at judging the perception of people about the local Government System. The respondents included elected and non-elected officials of the local government, parliamentarians, opinion leaders, households, SMEs and farmers. The aim was to measure the success on REFORMS of the Local Government Ordinance of 2001 at the district level from 2002 onwards The survey was conducted for gauging the demand for business loans amongst owners of small and medium enterprises. Around 400 respondents were approached in eight cities of Pakistan including Karachi, Lahore, Islamabad, Sialkot, Faisalabad, Gujranwala, Peshawar and Quetta. The objective of this study was to gain independent feedback from potential borrowers about the type of loans they require. The study examines the administrative and regularity cost that are faced by a firm (which includes Micro, Small, Medium and Large companies) from the time it started to do the daily business operations. A stratified sampling technique was used to conduct face-to-face survey with a sample of 659 companies in 9 districts representing all the four provinces of the country. These companies were distributed in Manufacturing, Services, Trade and other sectors. The sect-oral composition of the sample was representative of the distribution of enterprises between important sectors regarding the relative contribution to GDP. This survey was conducted with 1000 manufacturing units (Small, Medium & Large companies) across 10 cities of Pakistan. The objective of the study was to analyze and assess the investment climate in Pakistan, with a view to making recommendations for its possible improvement. This was a part of Global Research conducted by World Bank. The study focused on the problems faced by female entrepreneurs (SMEs) in our society. 150 women entrepreneurs in Lahore and Rawalpindi/Islamabad during the study. In addition to the support they received from their family the female entrepreneurs also asked about the nature of their businesses. This impact assessment study was based on the in-depth study of more than 300 micro and small enterprises in seven major cities throughout the country. The central theme of this study was to examine the connection between the policy and legal environment and employment. The study aimed at finding that whether this connection is a strong one, where improvements to the policy and legal environment lead to more and better jobs within the MSE sector. Or is the relationship more tenuous, with other factors associated with the broader business environment playing a dominant role? It was a need assessment survey of 400 SMEs in the Textile and Leather Sectors in six major cities of Pakistan. The study was undertaken to understand how they could be approached and motivated to use an Industrial Information network (IIN). The IIN is being currently developed by UNIDO Pakistan. The study assessed the e-readiness of these enterprises. The study is based on detailed survey of 100 large entrepreneurs. The purpose of the survey was to do a

Impact Assessment Local Governments Punjab

of in

2007-2008

Institute of Public Policy / World Bank

An Impact Assessment SME Survey

2005

SME Bank/Bank akademie Internation al

FIAS Core Regularity and Administrative cost Survey

2004

World Bank/IFC

Assessment of Investment Climate and Economic Performance in Pakistan Assessment Study on Women Entrepreneurs

2002

World Bank/ SMEDA

2001

ILO/SMED A

Impact of Legal and Policy Environment on MSME growth

2001

SMEDA/IL O

Need Assessment of SMEs for Industrial Information Network (IIN)

2001

SMEDA/UN IDO

Problems of Large Scale Entrepreneurs in Pakistan ing Malaysia

2001

World Bank

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Name of Project

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Year Client Project Brief comparative analysis of the profile and problems of small and large enterprises. The final report presented comparative data for small and large enterprises.

The State of IT Industry in Pakistan

2001

Ministry of Science and Technolog y

Lahore Water and Sanitation Study An Independent Impact Assessment study to gauge the perception of different stake holders on the Privatization of Water and Sanitation Authority. Mailed household survey

2005

IFC

This study conducted jointly by Consultants and KPMG comprised of 7 survey modules. The survey was carried out among 7000 households, 110 Computer Hardware Vendors, 48 Leading Software Houses, 390 IT Professionals, 300 IT user organizations, 35 Internet service providers and 406 IT Educational Institutions. Findings of this survey were used to frame the National IT Policy. This survey was conducted with 9,000 household and institutional users of WASA services in Lahore. The objectives of the study were to assess through a series of interviews and focus group discussions, the current water and sanitation usage, sanitation modes, consumption levels and total income spent on water and sanitation.

1999

CBR, World Bank

Mailed household survey, target population was male and female adults of all the four provinces of Pakistan. Researcher was responsible for the finalization of a survey tool, conduct and supervision of the data collection process, application of QA/QC on the data collection and entry, tabulation and design of a database, conduct of statistical analyses, and the development of a final report. It was a household survey of Pakistani to judge about their awareness for internet and its usage, in depth interviews with different professionals to find out their views regarding the internet usage and growth of telecom in the country In-depth interviews with professionals of different walks of life including journalist, bankers politicians etc (list given by world bank) were conducted. The professional were asked about the performance and image of world bank. Focus groups were conducting with the mobile users of all the four provinces of Pakistan, to find out the successfulness of the new packages of mobile. Household survey with mobile users in all the four provinces of Pakistan, to find out public view about different mobile features and their problems. Household survey with all the male and female adults ot Pakistan selected in a scientific random method, to find out public view point on taxation system and to get their suggestion for its betterment. Mystery shopping, to find out performance rating of KFC and public level of satisfaction for their products. Survey with photo shops, to find out the rate of their sale during a month and to know about the most liked brand of photo film by checking the garbage of photo shops. Household survey with general public in all the four provinces of Pakistan, to find out the media attitude, penetration and shopping habits of people. Household survey with TV viewers in all the four provinces of Pakistan, to find out public viewer ship of different TV channels and programs.

Household Surveys and indepth interviews

2002

PTA

Indepth interviews

2000/2006

World Bank

Need Assessment Survey of mobile usersFocus Groups Customer satisfaction survey of mobile usersHousehold survey Public opinion on taxation system

2001-2

Mobilink

2001-2 1999

Mobilink

World bank

Customer satisfaction surveyMystery shopping Customer satisfaction survey of film users Gallup Media Survey

2001-5 2002-3

KFC Kodak

2001-2

Gallup

Gallup TV rating

2001-2

Gallup

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PROJECTS IN QUALITATIVE RESEARCH


1.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

Conducted a qualitative research study for Infrastructure Project Development Facility (IPDF) for scope of public private partnership (PPP) in Pakistan in infrastructure development. The study entails analyzing economic and political environment for the implementation of PPP strategy in the development of infrastructure in Pakistan, institutional analysis by studying Pakistans early experience with PPP, the roadblocks to PPP implementation and private sector perspective with a special focus on energy, communication and ports & shipping sector and global PPP Policy. Recommendations will be suggested for making Pakistans PPP Program successful based on international best practices and on basis of responses from various key stakeholders. Qualitative Research Consultant for Family Planning Association of Pakistan (FPAP), conducting two research studies (1) Myths and Misconceptions on Adolescent Reproductive Health and (2) Violence against Women, November 2006 to December 2006 Qualitative Research Consultant for The Population Council, for Pakistan Study of Sexually Transmitted Infections, survey of the Bridging Population (Urban Men), May 2007 toNovember 07 Qualitative Impact Assessment of Program: Influencing Policy Makers through Media, Pakistan Initiative for Mothers and Newborns (PAIMAN), a John Snow, Inc. funded project, August 07 to- November 07 Formative qualitative research on reproductive health behaviour in rural Pakistan, Population Communication International (PCI) March 1999 Sept. 1999. Consultant for qualitative research for developing a Monitoring and Evaluation Framework, Integrated Human Development Project, Ministry of Education, Maldives, a World Bank Project for Oxford Policy Management November 2006 Jan 2007 Consultant for Population Council Pakistan, for conducting and analyzing Focus Group Discussions in four cities of Pakistan as a component of the National STI/RTI Survey of Bridging Population, January 07 to- March 07. Assistant Coordinator for qualitative study on Female Mobility in Potohar Region, ODA and London School of Hygiene and Tropical Medicine, July 97 - Nov 97. Consultant for Population Studies International (PSI), Analysis of qualitative information on HIV/AIDS high risk groups in Pakistan, September 1998. Conducted a qualitative study on Tuberculosis Trial Patients involved in Direct Observation Treatment (DOTS) for Association for Social Development (ASD), April 1999 Nov 1999. Analysis of qualitative information on adolescents in Pakistan for The Population Council, Oct 1999 Nov.1999 Research consultant on a qualitative behavioral research on Juvenile Prisoners in Pakistan, SPARC, November 1999 March 2000 Research Coordinator for a qualitative study on Impact of Poverty on Women in Urban Areas, Social Policy and Development Centre (SPDC), Oct 2001 to March 2002. Consultant for qualitative research as part of the OPM Project Monitoring and Evaluation Component for Integrated Human Development Project, Ministry of Education, Maldives, a World Bank Project for Oxford Policy Management May 2008 to July 2008. Consultant for Contech International, Health Consultants, for Qualitative Component of PAIMAN Assessment on Decision Space Analysis for PAIMAN Program Districts, October 2009 to January 2010.

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CORE TEAM
CORE TEAM

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We have proposed a key team of four persons for this project, out of which two (2) resources will be provided PERICOM Malaysia. Details of the resource person are as follows:
Salman Qazi Master of Science in Health Policy and Management, Aga Khan University Karachi 2001-2004 (with overall distinction) Bachelor of Medicine and Surgery, Bolan Medical College, University of Balochistan 1997 (1st Div) Mohsin Muslim Masters in Sociology, Punjab University, Lahore Bachelors in Business Administration, Preston Institute of Management Sciences, Pakistan. Mr. Qazi has 14 years of experience in advising for Health, Population and Nutrition. He has done Master of Science in Health Policy and Management with overall distinction. He has done consulting assignment with various UN organizations. His most recent and relevant projects include Sexual and Reproductive Health Baseline Survey of the focus districts of Baluchistan Rural Support Program (BRSP) 2009. He also completed RH Assessment of Earthquake Affected Districts of Baluchistan in the year 2008. Mr. Qazi has distinction of conducting mapping Exercise of Organizations and Institutions working on RH, Gender and Population Issues in Balochistan, 2007, which was done for UNFPA. He also conducted Situation Analysis of Health and Population Welfare Facilities of District Chagai and Nushki in year 2005 under GoP-UNFPA. Apart from this he was appointed as National consultant for integration of HIV issues in the Spanish gender proposal as one UN Pilot in Pakistan for the year 2011. In 2010, he had the honour of working as National Public Health Specialist for Assessment of Responsiveness and Accountability in Health Systems of Pakistan. He has completed various assignments in especially in Baluchistan region relating to Situational analysis and needs assessment and Technical Advisory Services for Health. Mr. Mohsin has more than 19 years experience in the Industry from supplier side. As COO/Head of Research & Operations of Pakistani affiliate of Gallup International he has successfully managed many projects for leading National, International clients and agencies and received many appreciations. Mohsins background is in behavioral sciences and marketing. Mohsin has extensive experience in most aspects of Research including Business Development, Strategic Planning, Research Management, Training, Moderation, and Management of Operations (qualitative and quantitative). He is a visiting faculty member and resource person on Marketing Research, Marketing Information System, Marketing Research Practicum, Advance Marketing Research, Media Research & Research Methods in many leading universities of Pakistan. He has successfully conducted professional trainings to senior research management teams in Afghanistan, Bahrain and Pakistan. He is an active member of leading National and International professional organizations. He is holding the office of Country Representative of ESOMAR in Pakistan. As Vice President/Chairperson of Marketing Association of Pakistan, his remarkable achievements were the launch of a Training Institute for Marketers and Marketing Researchers in Lahore, Pakistan besides a significant increase in the base of members of the association. During his tenure as Joint Secretary, Marketing Association of Pakistan Lahore Chapter successfully organized International Marketing Congresses in Pakistan on Marketing in the Information Age and New Challenges New Initiatives . Currently he is also holding the office of Vice President / Chairperson of Alumni Association of Punjab University Sociologists. He is leading an Alumni of Sociologists (around 4000 who graduated since 1954) of Pakistans largest University. Ms. Sarah Javed based out of Islamabad has 21 years of experience in conducting analysis and evaluation. She has done M.Sc. in Anthropology and taken various certifications in basic and advanced courses in demography. She has the honour of working as Program Officer for Population Council in 1992. She was appointed as Population - Environment Program Officer for World Conservation Union (IUCN) in 1991. From 1989 to 1991 she served as Environmental Demographer for Pakistan National Conservation Strategy Secretariat. Ms. Sarah also worked as Technical Editor for National Institute of Population Studies in 1989 and research associate for National Institute of Population Studies in 1989. She is working as free-lance development consultant now and has gained experience in this area. Evaluation of Community Based Distribution Family Planning Services (CBDs) with EDC private limited, for Asia Foundation in 1993 is a contribution to her experience. Furthermore, Community Base-Line Health Survey of Shiekhupura District with PIEDAR, Punjab Health Department/UNICEF in 1993 is most relevant assignment. Apart from this, she was appointed as Consultant for Population Studies International (PSI), Analysis of qualitative information on HIV/AIDS high risk groups in Pakistan for 1998. Another achievement in this area is Conducting a qualitative study on Tuberculosis Trial Patients involved in Direct Observation Treatment (DOTS) for Association for Social Development (ASD) in 1999. Mr. Hussain has 18 years of experience and training in financial advisory, financial due diligence, financial modeling, business valuations, feasibility studies, market research, business process analyses & re-engineering, financial management & control, accounting, ERP consulting, business intelligence, taxation, corporate & secretarial affairs, internal and external audits, performance audits and litigation support.

Sarah Javed M.Sc. in Anthropology

Mr. Agha Hussain C.A P.E II (ICAP) CFC - Canada

Alamdar

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CORE TEAM

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Mr. Hussain has been working with all major consulting groups and financial institutions in Pakistan including The World Bank, PricewaterhouseCoopers, Hagler Bailly, and Grant Thornton. Hussain has worked in a cross section of industry verticals that includes Retail, Telecom, IT, Infra-structure, Cement, Financial Services, Non governmental sector, Public Sector Universities, SMEs, Construction, Textile, Beverage and International Donor Agencies. Nadia Rathore is based in Rawalpindi, and is working as a research consultant in Gallup Pakistan. She has more than ten (10) years experience in managing quantitative studies including questionnaire designing, translations, filed guide preparation, field execution, data processing and training of project teams. She has led project teams on polio campaign monitoring survey, polio assessment survey and sanitation and hygiene A National KAP study, and has conducted in-depth interviews for many project. She has also worked on Media Audience measurement study for an international broadcasting service. She has leaded a team of researchers, conducting Mobilink Customer Satisfaction Survey, and Tracking Studies. Ms. Khadija is a young and dynamic professional having experience in data analysis and research. She has worked as research associate for Pakistan Institute of Development Economics, where she worked on a project title 'Estimating the Economic Costs of Conflict'. This project was sponsored by the British High Commission and done by a team at Pakistan Institute of Development Economics (PIDE). The team lead of this project was Dr. Usman Mustafa. Ms. Khadija was a Research Assistant in this project for a period of 6 months (Jan-June, 2011). Her duties included coding of data, accumulating relevant information from the internet, supervising data entry and some part in report writing. She also presented paper title in International Research Conference 2008, Lahore titled Rural-Urban migration: Causes and Consequences She has two years of experience in designing and planning of technical proposals. She has been involved in administrative activities; documentation of EOIs, Proposal writing, scheduling meetings with the clients and updating status of projects. Ms. Erum has strong analytical Skills & multitasking capability. She has professional experience of using statistical software packages, Microsoft Office.

B.Com (Punjab University)

Ms. Nadia Zahid MSC Applied Psychology Quaid-e-Azam University, Advance Certificate Course in Psychology, 1998

Ms. Khadija Abbas Master of Economics, 2011, Lahore University of Management Sciences Bachelors in Administration 2008 Business (Finance),

Ms. Erum Akmal MBA (Human Resource Management), NUST Business School (NBS) 2009 BBA (International Business and Marketing), NUST Business School (NBS), 2004

ing Malaysia

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