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What is Nonverbal Why is Nonverbal

Communication? Communication Important?
It’s not what you say, it’
it’s how  It’
It’s related to your verbal
you say it”
it” messages
Basic Information There are three (3) categories of
  Reinforces “Hi!”
Hi!” and waving
Vocal Qualities nonverbal communication:  Contradicts “Hi!”
Hi!” and grimacing
Body Characteristics 1. Vocal Qualities
 Substitutes Waving = greeting
Environmental Cues 2. Body Characteristics
 It conveys the emotion you felt
3. Environmental Cues

Characteristics of Characteristics of Characteristics of

Nonverbal Communication Nonverbal Communication Nonverbal Communication
 Cultural  Contextual  Ambiguous

 Gestures & behaviors can vary  Meaning of gestures &  Meaning of gestures &
from one culture to another behaviors might vary according behaviors can vary from person
culture to the context of an interaction to person
 Culture = ethnicity, race,  Context = the who, what, and  Ambiguous = vague; having
religion, regional differences why of an interaction more than one meaning; open
to multiple interpretations

Characteristics of How Can Nonverbal Three Categories of

Nonverbal Communication Communication Help You Nonverbal Communication
 Subconscious  Create a positive and  Vocal Qualities: How your voice
 We don’
don’t realize the impact our professional image to sounds & is projected
gestures & behaviors have on others  Body Characteristics: How your

our interactions  Look & sound posture, body, and facial

 Subconscious = to be unaware confident expressions appear to others
of or to do something  Appear poised &  Environmental Cues: Various

unknowingly assertive elements that impact the

impression you make to others

Vocal Qualities
Vocal Qualities Rate

 Can everyone in  Am I speaking  Vocalizations “fill in”

in” silence
 Laughter  Pauses/ Silence the room hear too slowly/too  Too many vocalizations reduce the
what I am quickly? effectiveness of your presentations
 Volume  Pitch
saying?  Slowness or
 Sounds: Hmm, Uh, Um, Er, Ah,
 Vocalizations  Inflection  Loudness or rapidness while
speaking Huh, Oh
 Rate  Tone
softness of voice
 Slower than  Words: Yeah, Like, You Know, And,
 Practice in your
speaking room conversational Now, But, So, Anyway, Whatever,
 Rehearse the
rate of speaking Stuff, Thing
speech out loud

Pauses/Silence Inflection, Pitch, Tone Body Characteristics

 Pauses can help add drama/effect  These are natural variations in your
to a presentation voice  Dress/Grooming
 Pauses can be used to recall  You should sound friendly,
information in your presentation enthusiastic, energetic, confident
 If there are no variations in your
 If you forget parts of your
presentation, don’ voice = a boring & uninteresting  Posture
don’t apologize
presentation = monotone
 Variations in inflection, pitch, tone
make your presentation interesting

Dress/Grooming Dress/Grooming Dress/Grooming

 What you wear & what you look  Formal Professional
 Casual Professional
like is important  Men: Suit, dress shirt, tie, dress
shoes & socks, belt  Men: Trousers/Slacks, dress
 Project a professional & positive
image (the
(the 3 Cs)
Cs) shirt (with or without tie/blazer)
 Women: Pant or Dress Suit
or polo shirt, dress shoes &
 Classic (style)  Suit Colors: Black, Gray, Navy,
socks, belt
 Clean (well maintained) Brown, Taupe
 Woman: Slacks/skirt/dress;
 Conservative (in good taste)  Use bold/contemporary colors
blouse, sweater or sweater set
with shirt/blouse, tie/scarf

Grooming Tips Other Tips Facial/Eye Expressions
 Have natural-
natural-  Men: trim &  Avoid too much fragrance
looking hair  Friendly, courteous, enthusiastic,
clean your nails  Minimal amount of jewelry
color confident
 Ladies: apply
 Polish your shoes
 Avoid extreme natural-  Get a good night’
night’s rest to look
hairstyles  Men: polish your shoes wear trouser
make-up and feel fresh & rested
socks; no white athletic socks
 Brush your  Ladies: trim  Give direct eye contact to show
teeth, use  Women: wear closed-
closed-toed or peep-
your nails; use respect as well as confidence
mouthwash, toe shoes; wear pantyhose if
have a breath necessary; beware of too much
mint cleavage & short skirt/dress hemline

Posture Movements/Gestures Movements/Gestures

 Hand motions Presentations
 Projects self-
self-image to others
when you are walking, sitting, or  Handshake during job interview  Should add
standing is important emphasis
 Benefits of proper posture  Firm shake, not tight or weak
(have a
 Reduces tension & fatigue  Feet, head/neck motions
 Should appear
 Comfortable, not tense  Self-
Self-monitor your movements natural, not
 Relaxed, not stressed during an interview rehearsed

Environmental Cues Color

Space & Distance  Certain colors symbolize or stand
 Fragrance & Odor
for meanings, feelings, or things
 Artifacts & Objects  Intimate
 Ex: Rose colors & their
 Color  Personal
 Territory  Social
 White = innocence, humility
 Touch  Public
 Red = love, beauty
 Pink = appreciation, happiness
 Space & Distance
 Yellow = friendship, gladness

Artifacts & Objects Fragrance & Odor
Artifacts & Objects  Recall memories
= things you put on
yourself (accessories)  Objects = things used to decorate  Ex: Grandma’
Grandma’s house
a space  Influence emotions
 Favorite, Sentimental, Memories  Ex: aromatherapy
 Pictures  Make judgments about others
 Ex: type of perfume or cologne
 Purse/Backpack/Athletic Bag
 Indicates cleanliness & hygiene
 Ex: soap, body spray, cream,
 Hair accessories shampoo

Territory Time Touch

 Identifying an area/item as  Time management sends  Establish relationship
yours”—my seat messages about how you value  Intimidation/Power (sexual
others and your attitude toward harassment)
 Claiming a place/location as
responsibilities  Interest (flirting; friendliness)
yours”—our turf
 Lateness = inconsiderate,  Establish appropriateness
 Claiming a person as “yours”
careless, not important, etc. (society/culture)
 Punctuality = responsible, eager,  Hugs
 Protecting your family, friends,
assertive, etc.  Kisses (lips or cheek)
space, or belongings