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CAREER PROFILE Creative, high-energy, strategic leader that generates unique ideas for department programs. Utilized performance enhancement strategies to increase employee skills and gain support for new processes and procedures. Expert trainer with extensive knowledge of front and back office systems. Skilled at developing and conducting dynamic presentations to groups of all levels of the organization with excellent verbal and written communication. EXPERIENCE
Bryant and Stratton College, Milwaukee, Wisconsin Adjunct Instructor 2012 - present Developed curriculum, created syllabus and designed course materials

Maintain online system records of student attendance and grades. Evaluated students papers, projects, business plans and reports Perform lecture of Operations Management, Performance Management, Project Management and Business Principles materials, provided in PowerPoint presentation and facilitation

Manpower International Headquarters, Milwaukee, Wisconsin Project Manager 2012 Present Develop, implement and manage project execution plan, defining important project milestones and deadlines, and ensuring project is on track through each phase Schedule client meetings, conduct needs assessments, explain account concerns to internal and external customers, and provide cost effective options to streamlining reporting processes Monitor minority-and women-owned business participation through reporting metrics Manpower International Headquarters, Milwaukee, Wisconsin Corporate Account Analyst Analytics 2007 2012 Drive actionable insights and recommendations; communicate to leadership team/management Use advanced analytics and business judgment to identify, prioritize and solve complex business problems Ensure internal and external North American and global reporting requirements are met through the creation and the delivery of reporting metrics on a weekly, monthly and quarterly basis Provide hands-on guidance and perform deep-dives using analytical and statistical tools on very large, complex, multi-dimensional datasets Develop solutions and establish processes & measurement protocols; create organizational clarity and alignment for key business and marketing metrics Manpower International Headquarters, Milwaukee, Wisconsin Business Operations Professional / Trainer 2006 2007 Performed instructor led training sessions on key back and front office applications involving over 120 students



Delivered separate classroom and web-based training for franchise operations Designed training materials and methods for additional proprietary applications. Created, revised, updated and presented training materials for operations department

Manpower International Headquarters, Milwaukee, Wisconsin Operation Services Lead 2004 2006 Supervised staff activities and provided performance feedback on an ongoing basis for 30 professionals. Led activities associated with invoicing, collection and A/R management for twenty-five major accounts. Created departmental interview questions packet to be used for all new candidates. Established solid, positive, and productive work environment by understanding the role and the needs of all team members. Manpower International Headquarters, Milwaukee, Wisconsin Invoicing Services Supervisor 2002 2004 Served as lead authority for major Manpower account transition to the new Best Practice Invoicing Model Developed collection documents that improved payment turnaround time and gave greater understanding of payment terms, which resulted in the collection of $1.2 million Developed Paid Time Off guidelines for entire department Manpower International Headquarters, Milwaukee, Wisconsin Senior Invoicing Coordinator 1999 2002 Compiled reports, including statistical and market trends, to track the growth of client spend Ensured customer satisfaction through the timely and accurate delivery of consolidated invoices for a $71 million dollar account portfolio Served as a Subject Matter Expert (SME) on the J.D. Edwards accounting software implementation council. Participated in user testing, research and development and provided feedback and recommendations for the system design SBE Computer Training and Consulting, Milwaukee, Wisconsin Business Operations Manager 1994 2002 Processed invoices and payroll for small staff, as well as updated customers accounts Handled customer and vendor correspondence, performed bookkeeping functions and financial reporting Updated database using Microsoft Access software and converted accounting software from Profit to Quick Books

EDUCATION Lean Six Sigma Green Belt Trained (certification pending) 2012 ManpowerGroup Milwaukee, WI Master of Science in Management 2010


Cardinal Stritch University, Milwaukee, Wisconsin Bachelor of Business Administration Management Bryant and Stratton College, Milwaukee, Wisconsin 2008


VOLUNTEERISM Social Media Director EMBC Church present Junior Achievement Volunteer Teacher present Advisory Board Member Bryant & Stratton College 2008 - present Advisory Board Member Washington High School IT 2008 - present

2012 2006 -