IT Essentials: PC Hardware and Software Tuesday, May 14, 2013

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Chapter 1
1Which type of memory is primarily used as cache memory? DRAM RAM ROM SRAM 2Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.) high-end sound card number of CPU cores water cooling powerful video card amount of RAM 3 Which two devices are considered input devices? (Choose two.) digital camera printer speakers biometric authentication device projector

4Which three devices are considered output devices? (Choose three.) headphones

keyboard fingerprint scanner monitor mouse printer 5 A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the performance unsatisfactory. Which hard drive upgrade would improve performance while providing more reliability and using less power? a 7200 RPM SATA hard drive a 7200 RPM EIDE hard drive an SSD a 10,000 RPM SATA hard drive

6 Which hardware upgrade would allow the processor in a gaming PC to provide the optimal gaming performance? a fast EIDE drive large amounts of fast RAM liquid cooling high capacity external hard drive 7 Which two storage devices use a magnetic medium for storing data? (Choose two.) tape drive solid state drive hard disk drive compact disk drive blue-ray disk drive 8 Refer to the exhibit. Which type of adapter is shown? network interface sound

video RAID 9 component controls the communications and interactions between the CPU and other components on the motherboard? RAM CMOS chipset BIOS 10 Which two pieces of information are needed before selecting a power supply? (Choose two.) the total wattage of all components the voltage requirements of peripheral devices the form factor of the case the type of CPU the installed operating system 11 Which memory module has a front side bus speed of 200 MHz? DDR3-667 PC100 SDRAM DDR-400 -333 12 What are two factors that must be considered when choosing a computer case? (Choose two.) the number of LED indicators at the front of the case the size of the motherboard and the power supply the vendor that manufactured the motherboar the size of the monitor the number of internal drive locations 13This is a flash item. Please click below to answer this item.

Which type of video card expansion slot is depicted? PCIe ISA AGP 16What type of connector can be used to connect an eSATA interface to an external SATA drive? 7-pin connector 9-pin connector 15-pin connector 5-pin connector 17 Where can the input voltage selection be changed from 110 volts to 220 volts on a computer system? on the motherboard in the BIOS on the back of the power supply in the operating system control panel 18 Refer to the exhibit. Which type of cable is shown in the graphic? USB parallel FireWire serial .14Which unit of measurement is used to indicate the hard drive speed? pages per minute gigabytes revolutions per minute clusters per minute 15 Refer to the exhibit.

) communication between the CPU and the sound card communication between the CPU and the hard drive access to the RAM communication between the CPU and the I/O ports access to the video card 21 A technician looks at a motherboard and sees a 24-pin connector. What component would connect to the motherboard through the use of this 24-pin connector? power supply SATA drive video card PATA optical drive floppy drive Chapter 2 1 Which tool in Windows XP gives a technician access to initialize disks and create partitions? Defrag Scandisk Format Disk Management Disk Cleanup 2 Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted? System File Checker Disk Cleanup Scan System Defrag Disk Management .20 Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.

Store all computer components in clear plastic bags. Keep humidity in the environment very low. Ensure that all flooring is carpeted. Wear an antistatic wrist strap. Leave the power cord attached to an outlet for grounding.) Ensure antistatic mats are on the workbench and floor. .) infrared mice electrical storms RAM modules power lines LCD monitors 6 Which precaution should be taken when working inside computer system Avoid using magnetized tools.Chkdsk 3 Which two types of tools can help protect a computer from malicious attacks? (Choose two. Wear ESD protection to repair monitors in humid environments. Avoid using ESD wrist straps and ESD mats simultaneously. Keep all components in antistatic bags. Which three precautions should be taken? (Choose three. 5 What are two significant sources of EMI? (Choose two.) Disk Management Spyware Remover Antivirus software Disk Cleanup Scandisk Fdisk 4 A technician wants to limit the chances of ESD affecting the workspace.

It provides reference material for similar problems when they are encountered in the future. 11 How does an inline UPS protect computer equipment against electrical power brownouts and blackouts? . Pencil lead is corrosive.) Fdisk a BIOS updater Spyware remover Defrag Disk Cleanup Device Manager 10 Why is documentation of all services and repairs an important organizational tool for a technician? It allows the public sharing of information on the Internet. It reduces the technical skills required of new technicians. Which three tools could be run to try to improve the performance of the computer? (Choose three. A pencil can hold a static charge. The lead in a pencil can induce current. 9 The performance of a computer is reduced after using the Internet. It increases the cost of services and repairs.7 Which cleaning solution is recommended to clean the contacts of computer components? isopropyl alcohol glass cleaner with ammonia water that is mixed with a small amount of dishwashing liquid rubbing alcohol 8 Why should a pencil never be used as a tool when working inside a computer? Pencil lead is conductive.

by stopping the flow of voltage to the computer by grounding excess electrical voltage by switching from main power to a standby power source by using a battery to supply a constant level of voltage 12 Which two actions pose a potential safety hazard to a technician? (Choose two.) standing on an antistatic mat while working on a computer plugging a printer into an UPS using a magnetic screwdriver while working on a hard drive cleaning the inside of the computer while it is turned on wearing a wrist strap while working inside a power supply 13 Which circumstance increases the likelihood of ESD damage to a computer? self grounding against the computer case using a magnetic screwdriver while working on a hard drive plugging a printer into an UPS working in low levels of humidity 14 Which tool is designed to loosen or tighten crosshead screws? torx driver phillips screwdriver flat head screwdriver hex driver 15 Which tool could potentially cause data loss on hard disk or floppy drives? compressed air a magnetic screwdriver a lead pencil a computer vacuum cleaner 16 Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time? sag .

Do not use compressed air to clean a CPU fan.spike surge brownout 17 A technician accidentally spills a cleaning solution on the floor of the workshop. steady stream of air from the can. Do not spray the compressed air with the can upside down. Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely. Where would the technician find instructions on how to properly clean up and dispose of the product? the local hazardous materials team the insurance policy of the company the material safety data sheet the regulations provided by the local occupational health and safety administration 18 Which two devices commonly affect wireless networks? (Choose two. 20 Which type of fastener is loosened and tightened with a hex driver? six sided bolt cross head screw slotted screw torx bolt .) microwaves cordless phones external hard drives home theaters Blu-ray players incandescent light bulbs 19 What is a proper directive for using a can of compressed air to clean a PC? Use a long.

It locks the keyboard. saves them.Chapter 3 1 A technician has just finished assembling a new computer. and all the BIOS changes are gone. . 3 What type of connector would be used to supply power to an PATA optical drive? PS/2 AT Berg Molex 4 What is the best way to apply thermal compound when reseating a CPU? Put a thick layer of thermal compound over the existing thermal compound before reseating the CPU. Later when the PC is powered off and back on again. Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal compound. and the computer boots. The LED on the front of the computer case flashes a number of times. What should the technician do to fix the problem? Reseat the RAM. 2 A technician is troubleshooting a PC that will not boot. When the computer is powered up for the first time. How does the POST indicate the error? It issues a number of short beeps. Upgrade the BIOS firmware. The technician reconfigures the BIOS settings. When the PC is powered on. It places an error message in the BIOS. Replace the CMOS battery. Replace the motherboard. the POST discovers a problem. it emits a series of beeps and indicates that the BIOS settings have changed and need to be reconfigured. the same error message appears.

When the computer is powered up for the first time.Scrape off the old thermal compound on the heat sink with a sharp knife and apply the thermal compound liberally. Change the base of the heat sink before applying the thermal compound. the POST discovers a video subsystem problem. How does the POST indicate the error? by issuing a number of beeps by flashing the LED on the front of the computer case a number of times by locking the keyboard by placing an error message in the BIOS 8 You are monitoring a new technician who is installing a device driver on a Windowsbased PC. The technician asks why the company requires the use of signed drivers. At which point must a key be pressed to start the BIOS setup program? after the POST. but before Windows starts to load during the Windows load process before the computer is powered on during the POST 6 What is a function of the BIOS? provides graphic capabilities for games and applications enables a computer to connect to a network performs a power-on self test of internal components provides temporary data storage for the CPU 7 A technician has just finished assembling a new computer. Use rubbing alcohol to clean the base of the heat sink before applying thermal compound. 5 A technician has assembled a new computer and must now configure the BIOS. What would be the best response to give? .

A signed driver has passed the lab test of Microsoft for quality and helps prevent a system from being compromised.A signed driver has been approved by the company that created the device driver. Configure the BIOS settings to auto-detect the master drive. All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system. 10 What number of disks is the required minimum to implement RAID 0? 2 1 3 4 11 A technician is assembling a new computer.) sound card video card CPU NIC . 9 What is an important step when installing a second PATA hard drive in a computer? Set the drive ID number with the correct jumper. Signed drivers prevent physical damage to devices. Set the swap file size on the new drive. An unsigned driver can cause files to be fragmented as they are processed. Ensure that pin one of the PATA data cable is correctly aligned with the connector. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.

. How can the technician guarantee that the memory is correctly aligned? The label on the memory module should always face the CPU. Replace the floppy drive. They are guaranteed by the manufacturer to work with any hardware. The arrows on the memory module should be aligned with the arrows on the motherboard slot. 13 A technician is installing additional memory in a computer. with one end red and one end blue. A notch in the memory module should be aligned with a notch in the memory slot.memory 12 A technician is troubleshooting a computer that has a malfunctioning floppy drive. What should the technician do to repair the problem? Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard. 14 What is used to prevent the motherboard from touching metal portions of the computer case? ZIF sockets an I/O shield thermal compound standoffs 15 What is an advantage of using signed drivers? They never need upgrading. Change the jumper setting to master for the floppy drive. The technician observes that the floppy drive light remains lit constantly. Memory slots are color coded. Remove the floppy drive via Add/Remove Hardware. They are verified to be compatible with the operating system.

It connects the PCIe adapter slots used for video directly to the CPU for faster processing. What input port will the technician use to install the replacement mouse? parallel . 16 Where is the saved BIOS configuration data stored? hard drive cache CMOS RAM 17 Which statement describes the purpose of an I/O connector plate? It makes the I/O ports of the motherboard available for connection in a variety of computer cases. They are free of errors. 18 What are two examples of settings that can be changed in the CMOS settings? (Choose two.They are guaranteed to work with all operating systems. It plugs into the motherboard and expands the number of available slots for adapter cards.) swap file size boot order enabling and disabling devices device drivers drive partition size 19 A technician discovers that the PS/2 mouse port is not working. The technician has several replacement mouse models available. It provides multiple connections for SATA hard drives to connect to the motherboard.

chapter 4 1 Which task should be part of a software maintenance routine? Check for and secure any loose cables. Back up the data. The CMOS EPROM battery is removed prior to installing the CPU. reformat the hard drive. List the drive as slave in the CMOS. . Connect the drive after the twist in the PATA cable. Defragment the hard drive. How can the technician accomplish this desired configuration? Use jumpers on the drive to configure the drive as slave. The CPU contacts are first cleaned with isopropyl alcohol.) The CPU heat sink and fan assembly are correctly installed. and reinstall the data. Remove dust from the power supply. Maximum insertion force is applied to the load lever so the CPU is locked in place. Use jumpers on the motherboard to configure the drive as slave. The CPU is correctly aligned and placed in the socket. 21 A technician has been asked to install a second optical drive in a computer. Antistatic precautions are taken. The technician will need to configure the drive as slave.USB FireWire eSATA 20 What are three important considerations when installing a CPU on a motherboard? (Choose three.

Remove dust from intake fans. 5 Which device is most likely to be affected by an incorrect setting saved in CMOS or an incorrect jumper setting? hard drive printer power supply monitor 6 A technician is performing hardware maintenance of PCs at a construction site. Perform an audit of all software that is installed. 4 After a technician tests a theory of probable causes. Hold cans of compressed air upright while spraying. Randomly replace components one at a time until the problem is solved.2 What is the purpose of documenting the information that is obtained from the customer in the work order? to create a centralized database of possible problems to use the information for marketing purposes to keep track of parts that are ordered to use the information to aid in solving the problem 3 What is a recommended procedure to follow when cleaning computer components? Blow compressed air on cooling fans so that they will spin when dust is being removed. Remove the CPU before cleaning.) Establish a new theory of probable causes. What task should the technician perform as part of a preventive maintenance plan? Develop and install forensic tracking software. Use window cleaner on LCD screens. Use a top down approach to isolate the cause of the problem. . what two actions should the technician take if the testing did not identify an exact cause? (Choose two. Document each test tried that did not correct the problem. Test all remaining possible causes starting with the most complex.

. The CMOS battery is loose or failing. What is the most likely cause of the problem? The hard disk is failing. The operating system needs to be patched. The technician adds a new license to the software and completes the update service. The power supply fails to provide adequate voltage and current. What should the technician do next? Record the new license number in the log. 10 An employee reports that the antivirus software cannot obtain updates. reformat the hard drive. The RAM is malfunctioning. The motherboard clocking crystal is damaged. 8 Which two common computer problems could cause a motherboard to short-circuit? (Choose two. and reinstall the data. What is the most likely cause of the problem? The CPU needs to be overclocked.Back up the data.) a dusty CPU fan a loose PATA cable loose case screws bent drive cable pins unseated adapter cards 9 An employee reports that each time a workstation is started it locks up after about 5 minutes of use. Download advanced antivirus software from another vendor. The support technician notices that the license for the software has expired. The CPU experiences overheating. 7 A user has opened a ticket that indicates that the computer clock keeps losing the correct time.

13 A scientific expedition team is using laptops for their work.Run a full virus scan on the computer. 11 Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.) BIOS diagnostics a multimeter the computer repair history log a loopback plug the computer manual 12 After a new PCIe video card is added. the computer seems to boot successfully but it will not display any video. The PC does not have enough RAM to support the new video card. the scientists stop walking and enter the data using the laptop. The humidity level is around 40 percent. What is the most likely cause of the problem? The monitor cable is faulty. The saved CMOS settings are set to use the built-in video adapter. Noise levels are low. When needed. The new video card is not compatible with the CPU in the PC. The computer was working properly before the new video card was installed. Which condition is most likely to adversely affect a laptop that is used in this environment? the wind the rough terrain the humidity . Review the Event Viewer for the date and time that the last software update was performed. but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). The temperatures where the scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees Fahrenheit (27 degrees Celsius).

16 A customer reports that recently several files cannot be accessed. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. Perform file restore from the existing backup copy at the logical partition Run the CHKDSK utility.the temperature 14 What is part of creating a preventive maintenance plan? performing hardware upgrades performing a forensic audit of security breaches documenting the details and frequency of each maintenance task discarding all replaced parts 15 What is the preferred method to remove a disc from an optical drive that fails to eject the disc? Remove the top of the drive enclosure. then make the current disk a slave. The service technician decides to check the hard disk status and the file system structure. Insert a pin into the small hole on the front of the drive. which should be tested first? the easiest and most obvious those chosen by random selection . Use a small screwdriver and pry the drive door open. Back up the user data to a removable drive. 17 During the process of testing a theory of several probable causes to a problem. What should the technician do before performing diagnostic procedures on the disk? Install a new hard disk as the primary disk. Send the drive to an authorized repair depot.

Establish a plan of action to resolve the problem and implement the solution. and outcomes.the most complex and difficult to diagnose those the customer believes to be the most important 18 During the troubleshooting of a PC that will not boot. Verify full system functionality and. The RAM modules were inserted backwards into the DIMM slots. The RAM modules are removed and put into another PC. Establish a theory of probable cause. Document findings. 19 Which component can be easily damaged by the direct spray of compressed air when cleaning the inside the computer case? cable connectors power supply fan heat sink CPU 20 Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer? Test the theory to determine the cause. . The RAM modules have bad blocks. Identify the problem. it is suspected that the problem is with the RAM modules. The RAM modules did not match the PC specs. if applicable. actions. What was the most likely cause of the problem? The RAM modules were not seated firmly. The RAM modules are then put back into the original PC and it now successfully powers on as well. implement preventive measures. which successfully powers on.

) The active partition must be a primary partition. 2 Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed? Services Performance Monitor .21 Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two. The operating system uses the active partition to boot the system. What is a solution to solve the performance problem? replacing the hard disk with a faster model upgrading to a faster CPU replacing the video card with a model that has a DVI output adding more RAM chapter5 1 What are two features of the active partition of a hard drive? (Choose two. An active partition must be assigned C: as the drive letter.) Windows operating system files BIOS system file Internet Explorer favorites files driver files for the hard disk documents that are created by the customer 22 A web designer installed the latest video editing software and now notices that when the application loads. Also the hard disk LED is constantly flashing when the application is in use. Up to four primary partitions can be marked as active. it responds slowly. The active partition may include the manufacturer recovery partition.

Use the Last Known Good Configuration option to restart the operating system.Component Services Event Viewer 3 A Windows computer locks with a stop error during startup then automatically reboots. 4 What are two functions of an operating system? (Choose two. View the error messages and recover the system using the System Image Recovery tool. In Safe Mode use the Advanced Startup Options menu to disable the auto restart function.) web browsing controlling the BIOS controlling hardware access managing application s flow chart editing program compilation text processing 5 What two terms can be used to describe the Windows Virtual PC? (Choose two.) system resource management server consolidation hypervisor Virtual Machine Manager operating system sharing 6 . The rebooting is making it difficult to see any error messages. What can be done so that the error messages can be viewed? Use the Event Log and other diagnostic utilities to research the stop error messages.

Select Roll Back Driver. Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control. and click Roll Back Driver. 7 Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two. Use regedit to remove the information about the graphics driver from the registry. select the Driver tab. Use the Devices and Printers control panel to right-click on the monitor. Select Create a Restore Point from System Tools.A technician has loaded an incorrect video driver on a Windows 7 computer. Use the System Restore utility. What can the user do to fix this problem? Run the programs in Compatibility Mode.) Disk Cleanup Disk Format Disk Maintenance Disk Partition Disk Defragmenter 8 Which command is used from the Windows command prompt to schedule a program to run at a specific time? TASKKILL AT CMD TASKLIST 9 A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. How can the technician revert to a previous driver? Select the video adapter card Properties in Device Manager. and select Properties. .

The technician suspects that the operating system has been attacked by a virus that rendered the system file from the installation media. 10 A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. Run fdisk /mbr from the command prompt.Update the driver for the graphics card.ini file from the installation media. Restore the boot. What measure could be taken to restore system functionality? Run chkdsk on the affected drive to restore system files to their post-installation state. Then. How can the user reduce the frequency with which the UAC appears? . Use a differential backup to restore the system. Reinstall the application. a user notices that the UAC (User Account Control) panel appears more frequently. run the uninstall program. What is a possible solution to the problem? Restore the ntdetect. 13 After upgrading a computer to Windows 7. 11 Which Windows 7 feature allows a user to view the contents of the desktop by moving the mouse to the right edge of the taskbar? thumbnail previews Search jump lists Shake Snap Aero Peek 12 A computer with the Windows 7 operating system fails to boot when the system is powered on. Use a system image that was created prior to the failure to restore the system. Use an incremental backup to restore the system.

Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel. 14 How much RAM can theoretically be addressed by a 64-bit operating system? 32 GB maximum 64 GB maximum 16 GB maximum 4 GB maximum 128 GB or more 15 What is the term for the ability of a computer to run multiple applications at the same time? multitasking multiuser multiprocessing multimedia 16 A Windows XP system is unable to boot properly. and then choose Safe Mode. In the Performance Options dialog box of the Performance Information and Tools control panel. press and hold F8 until a menu is displayed. Reinstall all user programs in Compatibility Mode.Replace the graphics card with one that meets the minimum hardware requirements for Windows 7. Reboot the system. choose Adjust for Best Performance. What is the procedure to use to boot this system into Safe Mode? Reboot the system and press Del or F2 depending on the system. From the command prompt run the shutdown -r -s command. .

Run the MSCONFIG utility and choose the option Selective Startup. 17 A technician has installed a new video driver on a Windows XP computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network? Debugging Mode Safe Mode Safe Mode with Networking Safe mode with Command Prompt 18 A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS? Use the Disk Management utility to convert the drive from Basic to Dynamic, which changes the file system to NTFS automatically. Reformat all of the existing partitions and use the NTFS file system. Run the CONVERT.EXE utility to convert the file system to NTFS. Reinstall Windows XP and to format the drive choose NTFS when prompted . 19 To which category of hypervisor does the Microsoft Virtual PC belong? Type 1 Type 2 Type 3 Type 4 20 A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?

The viruses and worms will have limited functionality inside the virtualized environment. Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack. The virtualization environment has better tools to develop mitigation solutions. The lab exercises are performed faster inside of the virtualized environment. 21 What are two advantages of the NTFS file system compared with FAT32? (Choose two.) NTFS is easier to configure. NTFS provides more security features. NTFS supports larger files. NTFS allows faster access to external peripherals such as a USB drive. NTFS allows faster formatting of drives. NTFS allows the automatic detection of bad sectors. 22 Which two statements are true about restore points? (Choose two.) A technician should always create them after updating the operating system. They are useful to restore the computer to an earlier time when the system worked properly. They recover personal files that have been corrupted or deleted. They contain information about the system and registry settings that are used by the Windows operating system. They back up personal data files. 23 A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom? The video card does not support the resolution that is being used. A recently installed device driver is incompatible with the boot controller.

A process is using most of the CPU resources. One or more program files have been deleted. 24 What would be the result of having a corrupt Master Boot Record? The printer will function incorrectly. The operating system will fail to start. A new application will fail to install. The keyboard will be unresponsive to the user. ITE Chapter 6 - IT Essentials (Version 5.0) 1 Which network device makes forwarding decisions based on the destination MAC address that is contained in the frame? repeater hub switch router 2 A customer is considering a multipurpose device to create a home network. Which three devices are usually integrated into a multipurpose network device? (Choose three.) email server router switch web server wireless access point print server

routers. and switches on the LAN. It depicts the locations of main routers and switches in a LAN. 7 . It lists the number of computers.3 Which technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations? ADSL VPN cellular ISDN 4 When is a dial-up connection used to connect to an Internet provider? when a high-speed connection is provided over a cable TV network when a digital connection is provided using ISDN when a regular telephone line is used when a cellular telephone provides the service 5 Which type of connection to the Internet is capable of the fastest transfer rates? ISDN BRI dial-up ISDN PRI cable 6 Which statement describes the logical topology for a LAN? It describes how computers access the LAN medium. It defines how computers connect to a LAN.

The computer has 169. The network printer is on the same network as the computer. The network interface card driver needs to be updated.100.88 assigned as an IP address. 8 What is an example of network maintenance? immediately turning off a network device if the network device is making an unusual sound educating users on IT policies and procedures using cable supports to identify the devices to which the cables are connected not doing preventive maintenance regularly if the maintenance interrupts network activity 9 A technician is troubleshooting a problem where the user claims access to the Internet is not working. Replace all cable supports to prevent loose attachment points.ABC Company requires preventive maintenance for all local network cabling once a year. the technician determines that the user cannot access the network printer in the office either.254. The IP default gateway on the computer is incorrect. Upon investigation. What is the most likely problem? The router that connects this network to other networks is down. Which task should be included in the preventive maintenance program? Replace all labeling on the cables.11n wireless . Inspect all patch cables for breaks. The computer cannot communicate with a DHCP server. 10 Which technology is most often used to connect devices to a PAN? Bluetooth IEEE 802. Disconnect and reconnect all patch cables. but there was access to the Internet the day before.

fiber optic cabling coaxial cabling 11 Which three layers of the OSI model map to the application layer of the TCP/IP model? (Choose three. What is the interface ID of the device? ba01 0607:1234:aa10:ba01 2001:0DB8:75a3 2001:0DB8 13 What is a characteristic of the UDP protocol? low overhead error correction guaranteed delivery end-to-end establishment before delivery 14 .) data link application network transport physical session presentation 12 A device has an IPv6 address listed as 2001:0DB8:75a3:0214:0607:1234:aa10:ba01.

15 What is the maximum segment length that is specified by the 1000BASE-T standard? 1640 ft (500 m) 984 ft (300 m) 328 ft (100 m) 3280 ft (1000 m) 607 ft (185 m) 16 Which two characteristics describe Ethernet technology? (Choose two.11a wireless devices will not be able to connect to the wireless network. . It uses the CSMA/CD access control method. It typically uses an average of 16 Mb/s for data transfer rates. Each user understands how to safely share files across a network.) The company network requires secure access to confidential information. Using only 802.11g standard does not support static IP addressing.11g standard does not support advanced network security features. 17 Which three factors are reasons for a company to choose a client/server model for a network instead of peer-to-peer? (Choose three.11g protocol standard? 802.11g will cause multiple SSIDs to be broadcast. It is supported by IEEE 802.3 standards.) It is supported by IEEE 802.5 standards. The 802.What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802. The 802. It uses a ring topology.

but the traffic of the user cannot reach the Internet. What is a possible cause of the problem? The PC default gateway address is missing or incorrect. The network cable connected to the user PC is faulty. The PC has an incorrect IP address. The network is small with fewer than eight users.All employees passed a strict background check as part of the corporate hiring practices. The users need a central database to store inventory and sales information. The NIC on the PC is faulty. The data gathered by the employees is critical and should be backed up on a regular basis. 21 What is identified by the 100 in the 100BASE-TX standard? . 18 What benefit is provided by a computer data network? increased security decentralized administration resource sharing simplified troubleshooting 19 When would a printer be considered a network host? when it is connected to a workstation when it is connected to a laptop when it is connected to a switch when it is connected to a PC 20 A user can print to a printer that is on the same network.

0) 1 Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two. The user notices that the data transfer rate is much slower than expected. ITE Chapter 7 . What should the company technicians do? Check if the refurbished computers are using a VPN. Disable sleep mode. What should the user do to fix the problem? Change the NIC duplex setting from half duplex to full duplex.) The laptops consume more power. . 23 A company adds a few refurbished computers to a network. that the refurbished computers perform significantly worse than the original networked computers do. Change the value assigned to the NIC wake-on-LAN setting. Check if subnet mask is correct.IT Essentials (Version 5. The company finds. Disable hibernation mode.the maximum cable distance in meters the series number of the standard the maximum number of network nodes the maximum bandwidth in Mb/s 22 A user installs a new gigabit NIC in a PC. Check if the network interface cards in the refurbished computers are limited to 10 Mb/s. The original computers performed much faster with applications that required the transfer of data over the network. however. Check if the gateway address is correct.

which two devices can be set to turn off to conserve battery power? (Choose two. Establish probable causes. 5 . Determine the exact cause. The laptops use smaller cooling devices.The laptop CPUs are interchangeable with desktop CPUs.) cooling fans memory hard disk drive display CPU 3 What is the first step in the process of troubleshooting a laptop? Verify full functionality. Correct the problem. Document the problem and the solution. 2 In the power management settings. The laptops are designed to produce less heat. 4 What is the final task for a technician after troubleshooting a laptop? Verify full functionality. Identify the problem. The laptops operate at higher clock speeds. Implement preventive measures.

They connect to external ports. 8 A technician is trying to remove a SODIMM module from a laptop. Apply downward force on the SODIMM module. The administrator does not have user privileges to change the settings. Wake-On-LAN has been enabled. ACPI has not been enabled in the BIOS. but is unable to do so. Plug in the power cord to the wall outlet. They are interchangeable with desktops. Recharge the battery.What can a user do to reconnect a laptop to a functioning wireless network after a laptop has been moved and the connection has been lost? Reboot the operating system. What is the possible cause? Thermal management has been enabled. 9 What should a technician do prior to replacing a keyboard on a laptop? . They have a small form factor. 7 An administrator tries to configure Power Options within Windows. Change the orientation of the laptop. 6 Why are SODIMMs well suited for laptops? They do not produce heat. Press outward on the clips that hold the sides of the SODIMM. Desolder the SODIMM module. What is the correct way to do this? Pull outward by holding the center of the SODIMM module.

Remove the power inverter. Ask the customer to explain the problem. Verify the solution. The screen has been burned in. The power management features are incorrectly set. One of the RAM modules is failing. The display properties are incorrectly set.) ISA PCIe Mini-PCIe PCI PCI Express Micro 11 What is the next step in the troubleshooting process after a solution has been implemented on a laptop? Return the device to the customer. 10 Which two internal expansion slots in laptops are commonly used to install wireless adapter cards? (Choose two. Remove the outer casing of the laptop.Remove all sources of power from the laptop. Remove the LCD screen. 12 A technician notices that a laptop display appears stretched and pixelated. 13 . Document the solution. What is a probable cause of this? The power inverter is failing.

Laptop motherboards have standard form factors.Which statement is true about laptops? Most of the internal components that are designed for laptops cannot be used for desktops. Laptops use fewer components than desktops use. 14 What is a definition for CPU throttling? overclocking upgrading the CPU without changing the motherboard the sharing of processing between two or more cores the ability to modify CPU clock speed as needed 15 What is the purpose of the eject button on a laptop docking station? to open the CD/DVD tray to detach the laptop from the docking station to disconnect a USB device to remove the laptop battery 16 Which key sequence may be used to control whether the content of the screen will be presented on a built-in display or on an external display? Fn + <display> Shift + <display> Ctrl + <display> Alt + <display> 17 . Laptop CPUs do not use cooling devices.

Where would the technician configure a new wireless connection? Control Panel > Networking and Sharing Center > Set up a new connection or network Control Panel > System > Device Manager Control Panel > Administrative Tools > Services Control Panel > Internet Options .What would be the most effective preventive maintenance routine for company laptops that are subject to high use? a reactive routine that is performed monthly a proactive routine that is performed monthly and as needed a proactive routine that is performed every six months a reactive routine that is performed only as needed 18 To clean laptops. What are two examples of components that should be included? (Choose two.) CPU hard disk platters and heads exterior case keyboard RAM 20 A technician has installed a wireless Ethernet card in a Windows 7 laptop. which two products are recommended? (Choose two.) car wax rubbing alcohol cotton swabs ammonia mild cleaning solution 19 A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine.

Which type of cable is needed to accomplish this? USB cable EIA/TIA 232 cable None.0) 1 What is a good source for safely downloading Android apps? the Apple App Store iTunes freeware sites Google Play 2 What two functions can be performed with the home button on an iOS mobile device? (Choose two.) . parallel cable VGA cable ITE Chapter 8 . Bluetooth connections are wireless.IT Essentials (Version 5.21 Which component or components would be interchangeable between a laptop and and a desktop PC? CPU peripheral devices motherboard power supply 22 A user needs to connect a Bluetooth device to a laptop.

) to erase all personal data from the device to remotely lock the device if it is stolen to return the device to the default factory state to place the device into a power saving state to restore and re-synchronize the device to help prevent theft of private information 5 What is an advantage of using flash memory to store data in mobile devices? Flash memory has a drive head that moves. The operation of the carrier cellular network may be affected. The root directory of the device is blocked. reducing the seek time to locate data. .) A custom OS may reduce sandboxing features. 4 What are two purposes of the passcode lock feature on mobile devices? (Choose two. Flash memory requires very little power to store and retrieve data.lock the device the same functions as the Android navigation buttons start voice control reset the device to the factory default start the TouchFLO interface 3 What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two. The operating system can be fine-tuned to improve the speed of the device. The user interface can be extensively customized.

6 What are two touchscreen characteristics that are used by most mobile devices? (Choose two.Flash memory is not affected by ESD. the owner can reinitialize it by pressing the reset button. 9 . Mobile device problems always result in sending the device to the manufacturer for troubleshooting.) an electrical field of the screen that is interrupted when the user touches the screen three layers responsible for conducting electricity with a small air gap between them a glass screen that is coated with a capacitor two transparent layers of material capable of conducting electricity two colored layers of material capable of conducting electricity 7 Which component is field-replaceable in most mobile devices? memory card RAM touchscreen CPU 8 Which mobile device troubleshooting procedure is correct? When a problem appears with a mobile device. Flash memory is highly resistant to water and cold. Mobile devices change so rapidly in design and functionality it is always better to replace the device rather than repair it. Every time a mobile devices freezes. the owner should analyze if it is costeffective to fix it.

What should the user do to fix this problem? Buy a new power button and replace it. .A user accidentally drops a mobile device into a pool. The user can make calls and send and receive email. but some work fine. What corrective action should be taken? Contact the manufacturer for repair or replacement. Place the phone in a refrigerated space and allow the unit to cool down. Return the phone to the manufacturer for repair. 11 After an upgrade to a mobile device.) a software problem a touchscreen problem a cell service problem a circuit board problem a memory problem 12 Which scenario or situation would prevent a user from upgrading the OS on an Android device? The software copyright was not obtained before the installation. If the mobile device does not turn on. throw it away and buy a new one. Open the device and replaced damaged components. Use a hair dryer to dry the phone. 10 After being left in a car for many hours on a hot day. The correct patches were not installed. an iPhone cannot be turned on. Disassemble the phone and look for heat related damage. some applications are no longer working. Which two kinds of problems could be related to these issues? (Choose two.

The device must be powered on. The device must be connected to a network. The Android OS does not support wireless connectivity that uses WPA2 security. When the device roams out of the range of any Wi-Fi networks. . Permission was not obtained from the manufacturer.) photos settings contacts calendar messages 15 Which statement is true about wireless connectivity on an Android mobile device? If the network SSID is not being broadcast. 13 Which two conditions must be met for mobile device security measures such as remote lock and remote wipe to function? (Choose two.The hardware does not meet specifications.) The GPS locator must be enabled. the network must be manually configured on the device. it can connect to the cellular data network if this feature is enabled. The passcode must be disabled. 14 Which two items common to both Android and iOS devices can be remotely backed up? (Choose two. If a Wi-Fi network is secured with a password. Sandboxing must be enabled. the device will not be able to connect to the network.

Third generation cellular standards require a maximum of 1 Gb/s for devices moving slowly. 20 A technician is configuring email on a mobile device. organize it into folders. and synchronize the folders between the mobile device and the server. The user wants to be able to keep the original email on the server. 17 In the context of mobile devices. iOS synchronization can only be performed over a USB connection. Data on Android devices cannot be synchronized with a PC. Cellular standards have made it more difficult and expensive to make calls to people that are on a different network. Motocast USB can be used to synchronize data when using an iOS device. Cell phones that use a single standard can often only be used in specific geographic areas. Which email protocol should the technician use? . iTunes must be installed on the PC.16 This is a flash item. 19 Which statement about synchronizing a mobile device to a PC is true? To synchronize data on an iOS device. what does the term tethering involve? connecting a mobile device to a USB port on a computer in order to charge the mobile device connecting a mobile device to a hands-free headset connecting a mobile device to another mobile device or computer to share a network connection connecting a mobile device to a 4G cellular network 18 Which statement is true about industry standards for cellular networks? First generation cellular standards are mostly digital standards. such as when a user has a mobile device and is walking. Please click below to answer this item.

MIME POP3 SMTP IMAP 21 Which mobile device security feature requires the user to slide a finger over the screen in a specific sequence to unlock the device? simple passcode pattern remote wipe slide 22 Which term describes the ability of a mobile device to recognize when two or more points of contact are made on the screen? large touch many touch multitouch long touch chapter9 1 Which factor affects the speed of an inkjet printer? the desired quality of the image the cost of the inkjet cartridges the size of printer power supply the quality of the paper .

4 In laser printing. The vibration of the crystal controls the flow of ink. what is the name of the process of applying toner to the latent image on the drum? fusing developing charging transferring 5 What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties? to add additional drivers for other operating systems to add additional drivers for duplex printing to add additional drivers for other printers connected to the computer . A charge is applied to the printhead.2 What are two cables that are used to connect a computer to a printer? (Choose two.) FireWire HDMI serial PS/2 eSATA 3 What is a characteristic of thermal inkjet nozzles? Heat is applied to the ink reservoir of each nozzle. The heat creates a bubble of steam in the chamber.

Windows will detect the printer and install the needed drivers. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. Connect the printer and power it on. Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add. 7 How would a user install a new USB printer on a PC that is running Windows 7 Professional? Configure the BIOS to accept the specific model of printer in the USB port. What is a possible cause of this? The cable that connects the printer to the PC is add additional drivers for other printers in the network 6 A small LAN uses a shared printer that is connected to a computer. Copy the printer driver to the System32 folder. Which printer will the computer choose to be the first option for printing? the software-based printer that is used to create XPS files a manual selection.) infrared . The printer spool is full. The printer needs a new ribbon. which is always needed the printer that is set as the default printer the software-based printer that is used to create PDF files 9 What are two methods to share a printer wirelessly? (Choose two. The printer has the wrong paper loaded. 8 A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window.

The printer does not have enough memory to buffer an entire photograph. Global options take precedence over per-document options. 11 The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What can be done to solve this problem? Replace the fuser. The paper is not adequate for photograph printing. 13 What is true about the PostScript language? .11 standards microwave 10 A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. Replace the drum. What would be the cause of this problem? The printer is not configured for duplex printing. Calibrate the printer. The printer is not configured for the proper paper orientation. Per-document options override global options. 12 What is a characteristic of global and per-document options in print settings? It is not possible to configure per-document options. It is not possible to configure global options. Adjust the printer spool.satellite WiMax IEEE 802.

It handles complex printing jobs.It prints faster than other languages do. It allows the page to be rendered in the local workstation. but the printer is not printing the document. and outcomes testing a theory to determine the cause of the problem verifying the solution and system functionality identifying the problem 16 A user notices that a job submitted to a printer is displayed in the print queue. a technician restarts the printer and prints a test page. What is a probable cause of this problem? an incorrect printer driver the wrong paper type a bad cable connection a printer spooler not installed . It requires less printer memory than other languages require. Which step of the troubleshooting process is the technician applying? documenting findings.) Can you print a test page on the printer? What were you doing when the problem occurred? What recent software or hardware changes have been made to your computer? Is the printer powered on? What error messages were displayed when the problem occurred? 15 After applying a solution to a printer problem. 14 What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two. actions.

Reset the printer page counters if available. Which step in the troubleshooting process did the technician just perform? verifying the solution and system functionality testing a theory to determine the cause of the problem identifying the problem documenting findings. actions.) ensure that the connected client computers have up-to-date printer drivers store backups of documents sent to the printer provide uninterrupted power to the printer provide print resources to all connected client computers store print jobs in a queue until the printer is ready 20 Which action supports an effective printer preventive maintenance program? Clean inkjet print heads when they stop working. and outcomes 18 Where would network printer sharing be configured in a Windows 7 environment? Network and Sharing Center Ease of Access Center Devices and printers Printers and Other Hardware 19 What are two functions of a print server? (Choose two. Replace laser printer toner at set predetermined time intervals.17 A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. .

ITE Chapter 10 .0) 1 A user receives a phone call from a person who claims to represent IT services and then asks that user for confirmation of username and password for auditing purposes.) pack of paper toner cartridge replacement print head transfer rollers fuser assembly 22 How can the life of a thermal printer be extended? Clean the inside of the printer with a vacuum cleaner with a HEPA filter. Which security threat does this phone call represent? social engineering anonymous keylogging spam DDoS 2 . 21 Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two. Clean the heating element regularly with isopropyl alcohol.Disconnect the printer from the power source when it is not in use. Wipe the outside of the printer with a damp cloth. Keep the paper dry in a low humidity environment.IT Essentials (Version 5.

Replace any software firewalls with a hardware firewall. provide encryption. Ensure that all operating system and antivirus software is up to date. include software license protection. .) ensuring that each use of an access card allows access to only one user at the time ensuring that all operating system and antivirus software is up to date encrypting all sensitive data stored on the servers performing daily data backups registering and escorting all visitors to the premises 3 What are two typical physical security precautions that a business can take to protect its computers and systems? (Choose two.Which two security precautions will help protect a workplace against social engineering? (Choose two. Implement biometric authentication. 4 Which physical security technology can hold user authentication information.) Set virus protection software to scan removable media when data is accessed. Which two actions can help prevent this problem in the future? (Choose two. Disable the autorun feature in the operating system. and provide hardware and software authentication that is specific to the host system? biometric authentication Trusted Platform Module (TPM) card key access two-factor security 5 It has been noted that the computers of employees who use removable flash drives are being infected with viruses and other malware.) Perform daily data backups.

8 You want to dispose of a 2. 6 In which situation would a computer technician use the fixmbr command at the command prompt of a Windows XP computer to resolve a security issue? when unauthorized users have changed the CMOS settings and the CMOS password must be reset when a virus has damaged the master boot record of the system disk when a virus has damaged the boot sector of the system disk when the folder permissions for user members of a group are incorrect 7 All users working with a particular Windows 7 computer are able to install unauthorized software. Repair. which action should also be performed to solve this issue? Set the user folder permissions to Deny. Disable the users' accounts. or quarantine the infected files. Immerse the HDD in a weak solution of bicarbonate of soda. delete. Enable the TPM in the CMOS settings. What is the recommended procedure to achieve this? Use data wiping. Smash the platters with a hammer. Change the user file permissions to Read Only. .Configure the Windows Firewall to block the ports that are used by viruses. Disable the autorun feature in the operating system. In addition to educating the users about correct security behavior. Enable UAC on the computer.5 terabyte hard drive that contains confidential financial information. Drill through the HDD.

9 What is the most effective way of securing wireless traffic? WPA2 SSID hiding WEP wireless MAC filtering 10 Which two items are used in asymmetric encryption? (Choose two.) hides in a dormant state until needed by an attacker infects computers by attaching to software code executes when software is run on a computer is self-replicating travels to new computers without any intervention or knowledge of the user 12 Which type of security threat uses email that appears to be from a legitimate sender and asks the email recipient to visit a website to enter confidential information? worm phishing .) a token a TPM a private key a DES key a public key 11 Which two characteristics describe a worm? (Choose two.

All traffic that is sent into port 25 to the internal network will also be allowed to use port 113. All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113. Port 25 has been defined as the trigger port and port 113 as an open port. Any traffic that comes into port 25 allows outgoing port 113 to be used. What effect does this have on network traffic? Any traffic that is using port 25 going out of the internal network will also be allowed to transmit out port 113.adware stealth virus 13 Which three questions should be addressed by organizations developing a security policy? (Choose three.) How should future expansion be done? What are the possible threats to the assets of the organization? What is to be done in the case of a security breach? When do the assets need protecting? What assets require protection? What insurance coverage is required? 14 What does a malware detection program look for when running a scan? a service pack patterns in the programming code of the software on a computer mirror sites patches that prevent a newly discovered virus or worm from making a successful attack 15 Port triggering has been configured on a wireless router. .

.) packet size physical addresses protocols packet speed ports 17 What is the primary goal of a DoS attack? to facilitate access to external networks to prevent the target server from being able to handle additional requests to scan the data on the target server to obtain all addresses in the address book within the server 18 Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue? Have you scanned your computer recently for viruses? What symptoms are you experiencing? Did you open any attachments from a suspicious email message? Is your security software up to date? 19 Which action would help a technician to determine if a denial of service attack is being caused by malware on a host? Install rogue antivirus software on the host. Log on to the host as a different user.16 Which two characteristics of network traffic are being monitored if a network technician configures the company firewall to operate as a packet filter? (Choose two.

Disable ActiveX and Silverlight on the host. Folder permissions have been changed from Deny to Allow. The computer was compromised by an attacker as a result of the user having a weak password. Confront the customer immediately. Disconnect the host from the network.0) 1 Which two actions should a technician take if illegal content. Verify the physical security of all offices. What is the likely cause of this problem? A virus has damaged the boot sector of the system disk. 21 A user has reported that a computer web browser will not display the correct home page even if the default page is reset. 20 A technician is troubleshooting a computer security issue.) Contact a first responder. 22 What is the name given to the programming-code patterns of viruses? mirrors signatures virus definition tables grayware ITE Chapter 11 . UAC has been disabled on the computer.IT Essentials (Version 5. Check the computer for the latest OS patches and updates. Scan the computer with protection software. is discovered on the hard drive of a customer computer? (Choose two. such as child pornography. . Which action should the technician take as a preventive measure against this type of attack happening in the future? Ensure the security policy is being enforced. The computer has been infected with spyware.

networks. Keep it confidential. Remove and destroy the hard drive. what can be prevented with a properly and carefully documented chain of custody? identity theft copying of copyrighted materials evidence tampering cyber crime 4 During the process of troubleshooting. and local laws that affect computer security professionals 3 When performing computer forensics.Shut down the computer until authorities arrive. country. Document all information in a log file. Back up the information just in case the customer needs it some day. What is expected that the technician do with this information? Send this information to the manager of the customer. a technician gains access to customer private information. wireless communications. and storage devices the collection of international. Document as much information as possible. 5 . Send this information to the technician manager. 2 What is the definition of cyber law? a single law defining criminal acts that are committed online a contract that defines expectations between and organization and IT service vendors for an agreed upon level of support the process of collecting and analyzing data from computer systems.

) The technician should contact the customer if the technician is going to be late for a follow-up appointment.) supported equipment and software home contact information of the technician service provider part suppliers time of service availability contact information of other clients 7 Which two rules pertain to the general daily activities of employees in a call center environment? (Choose two. During the troubleshooting of software that is installed on a computer system. a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. . if required. The technician should adjust the work chair to a height that is high enough so that wrists angle downwards toward the keyboard. If a technician takes a call from a customer the technician does not like. This file should not be shared with the level two technician. Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means. 6 What are two sections that are usually included in an SLA? (Choose two.Refer to the exhibit. Deliver the file in printed format only. the technician should pass the call to another technician. If a customer complains about another technician. the technician who is taking the call should agree with opinion of the customer. The technician should be sure to treat all customers equally. How should the level one technician deliver this file? Send the file as it is to the level two technician.

9 Which two statements are correct about level one and level two technicians? (Choose two. 10 What should a level two technician do immediately after receiving an escalated work order from a level one technician? Call the customer back to ask any additional questions and resolve the problem. The technician should give better service to a customer for whom the technician feels more sympathy. regardless of the urgency. Document suggestions to solve the problem in the work order and return it to the level one technician. even without permission to do so.8 Which statement describes a best practice related to time management? The technician can take the call of another technician. Call the level one technician and ask questions about the problem. 11 ." and level one technicians are often referred to as "product specialists. Level two technicians prepare a work order and escalate it to a level one technician if a problem cannot be resolved within ten minutes. The technician should take the easier calls first. The technician should make sure to call the customer back as close to the callback time as possible. Level one technicians usually work on the problems that require opening up the computer case. Send the work order to a level three technician and ask for support.) Level two technicians usually respond to the "down calls" as they may be able to resolve them faster. Level two technicians are often referred to as "incident screeners." Level two technicians are usually more knowledgeable about technology than the level one technicians are.

Use open-ended questions and repeat all the information back to the customer to politely show that unnecessary information is being given. 14 What are two examples of displaying professional communication skills while talking to a customer? (Choose two. Talk over the customer and quickly gather the necessary information to be of help. Personalize the call by periodically asking questions unrelated to the computer problem. How should the technician handle the call? Politely step in and gain control of the call by asking the customer social questions.) Use technical terms to determine the level of knowledge the customer possesses. Explain each step to help the customer understand the troubleshooting process. Ask only closed-ended questions. Which two actions can the technician take to establish a good rapport with the customer? (Choose two. Allow the customer to speak without interruption and then try to use closed-ended questions to gather data. Allow the customer to speak without interruption. Ask personal questions to get better acquainted with the customer. 13 A technician receives a call from a customer who is too talkative. Maintain professional behavior at all times. Refer to the customer by name whenever possible.) focusing on what you cannot do to give customers an idea of the magnitude of the problem .A customer calls to report a computer problem. 12 What is the correct way to conduct a telephone call to troubleshoot a computer problem? Always gather information from the customer and escalate the problem.

17 Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two. Some computers cannot log in to the network.) details of any recent changes to the computer description of the problem output from diagnostic software output from a remote connection to the customer computer current CMOS settings contact information 16 Which situation would require that a support desk call be given the highest priority? A couple of computers have operating system errors. A user is requesting a RAM memory upgrade. The company cannot operate because of a system failure. with occasional interjections such as "I see" or "I understand" 15 What are three pieces of information a level one technician should gather from a customer? (Choose three. Two users are requesting an application enhancement.) solid state drives CPU registers .clarifying what customers say after they have finished their explanations interrupting customers with a question to gather more information asking customers to paraphrase their explanations the use of active listening.

which type of data is considered volatile data and can be lost if power is removed from the computer? data in transit between RAM and the CPU data stored on an internal drive data stored on an external drive data stored on magnetic disks 19 What customer support procedure would likely cause an upset customer to become more upset? Ask the customer to do obvious or unnecessary steps. 20 What name is given to a certain set of general rules that apply to written communication over the Internet? flame wars online interactions Internet slang netiquette 21 When performing computer forensics what is required to prove a chain of custody? an admission of guilt . Reiterate that you want to solve the problem.RAM hard disk drives cache 18 In a computer forensics investigation. Follow a step-by-step approach to solving the problem. Apologize for the wait time if there has been no wait time.

applications.0) 1 A technician arrives and asks a customer. Modify the options in the BIOS. .collected evidence proper documentation procedures expert testimony 22 What is a reason to escalate a problem from a level one technician to a level two technician? when the equipment needs to be rebooted when the screen resolution of a customer PC needs to be adjusted when drivers. The CPU voltage is set too low. or operating systems need to be installed when a peripheral device needs to be replaced ITE Chapter 12 . What are two possible solutions to the problem with the XP computer? (Choose two.) Install additional RAM. "Can you describe the problem?" The customer replies." What could be the problem? The MBR is corrupted. A technician tests the card reader on a Windows 7 computer and does not detect any problems. The CMOS battery has failed. The hard drive is beginning to fail. but this does not seem to help.IT Essentials (Version 5. "All email messages that I send have the wrong date. 2 A customer using a Windows XP computer is complaining that a new card reader is not working. I have restarted the computer several times.

Install the driver from the CD provided with the card reader. Download and install the driver from the manufacturer of the card reader. Update the CMOS firmware. 3 A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message? The power supply is faulty. The hard drive jumper is set incorrectly. The motherboard needs replacing to be able to support the new hard drive. The USB port has too many attached devices to supply adequate power. The BIOS needs updating. 4 A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem? Replace the HDD with a higher capacity hard drive. Overclock the CPU. Increase the amount of RAM available. Update the BIOS firmware to support the dual core CPU. 5 A laptop that is running Windows XP displays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two.) Boot.ini is missing or damaged. There is a conflict with a newly installed device. BOOTMGR has been corrupted. The boot order is not set correctly in the BIOS.

The index service is not indexing in the correct locations. 6 Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem? Reinstall the operating system. Upgrade the operating system. Research the STOP error and the name of the module that produced the error. Research the boot error beep code to identify the source of the error. 7 A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)

The UAC has been turned off. The user has breached the user security policy. The computer has a virus. The index service is not running. The CPU needs to be upgraded. An update has corrupted the operating system. 8 What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two.) Upgrade the processor. Upgrade the video card. Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure. Reset the hard drive jumpers. Run chkdsk /F /R from the recovery console.

Access the BIOS and change the boot order options. 9 A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem? The network switch is faulty. The gateway needs to be fixed. The network cable is faulty. The PC has an incorrect IP address for the DNS server. 10 Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.) The wireless signal is too weak. The DHCP server is faulty. There is interference from outside sources. The antenna on the access point is too powerful. The network passwords need to be reissued to the users. 11 A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem? The DNS server is not operational. The Internet connectiion is down. The gateway address is incorrect. The DHCP server is not operational.

15 A technician finds that occasionally when a network printer is restarted. The printer does not have enough memory. Research the problem. What could be the problem? The display driver is incorrect. The pickup rollers are defective. Implement preventive measures. the technician now has a better idea as to the problem. the page smears when touched. 14 A user complains that when a page is printed on a laser printer. and has verified that the newly replaced keyboard functions properly. The motherboard has failed. What is the final step the technician should take as part of the troubleshooting process? Ask a list of closed-ended questions. The EP drum is damaged. receiving a "Document failed to print" message. actions. The CPU has failed. The power inverter of the LCD screen or backlight lamp has failed. and outcomes. The fuser has failed. . What is a probable cause of this? The drum is damaged. What is a possible cause of this issue? The laser assembly is faulty. After attaching an external display and verifying that it works. Document all findings. clients are unable to print to it. 13 A technician replaces a laptop keyboard that was no longer functioning.12 A technician is working on a laptop that has a dark display.

" What could cause this problem? The CMOS battery has failed. 17 A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. 16 A user complains that a printer is outputting random characters instead of the desired document. The port speed for the NIC is incorrect. A RAM module is not fully inserted into the memory slot.The toner level in the EP cartridge is low. What is the likely cause? The network drivers for the NIC are out of date. An incorrect print driver is installed. The printer does not have enough memory. A boot sector virus has altered the master boot record. What is a probable cause of this? There is dirt or debris in the printer. TPM must be enabled. The pickup rollers are defective. While the laptop is able to connect to other devices. The power supply on the printer is failing. 18 A computer displays this message when the computer boots: "MBR has been changed or modified. the ping requests fail. The printer is configured to get an IP address using DHCP. The technician then attempts to ping the laptop from another computer. 19 . The Windows Firewall is blocking ping requests. A virus has altered the Windows kernel.

) regedit . However. The fuser has failed. Which two commands can the technician use to repair the corrupt master boot record? (Choose two. The drum wiper blade is worn.Users are complaining that they are receiving spam from the email account that belongs to a co-worker. The LCD screen has failed. The network adapter on the computer that is used by the co-worker is malfunctioning. The LCD screen inverter has failed. The drum is failing to hold a charge. 21 A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. The email client belonging to the co-worker is not configured properly. 22 A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. 20 A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. What is a probable cause? The laser printer does not have adequate memory. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. What could cause this problem? A virus has damaged the master boot record on the system that is used by the coworker. The email account belonging to the co-worker was hijacked because of malware. The backlight lamp has failed. the laptop only displays vertical lines that change color. What is the problem? The BIOS is corrupt.

) technical details of the biometric systems used a list of acceptable user passwords an acceptable computer usage statement for the organization details of the data file access procedures requirements necessary for data to remain confidential on a network 2 Which type of power connector is used to connect devices such as optical drives and hard drives? 24-pin Molex P8 P9 20-pin Berg 3 A network administrator has been informed about a problem with the network printer.IT Essentials (Version 5. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired? .chkdsk regedt32 bootrec /fixboot bootrec /fixmbr ITE Practice Final .0) 1 Which two elements should typically be included in a computer security policy? (Choose two.

Unplug the printer from the print server. A FAT32 partition of at least 5 GB must be created. What is a probable cause for this? The workstation requires flash memory. . 5 How should a hard drive be partitioned to support a Windows 7 installation over a network? An NTFS partition of at least 2 GB must be created. The workstation lacks an available slot. Use your arms and back to lift the printer. The module is incompatible with the workstation. Send an email to all users telling them to stop sending any print jobs to the printer.Stop the print spooler. Bend your knees to use the strength in your legs to lift the printer. An NTFS partition of at least 3 GB must be created. but the technician is having problems installing it. Avoid bending your knees when lifting the printer. The workstation requires solid state memory. 6 A new technician has joined the IT team and is about to service a heavy printer. A FAT16 partition of at least 2 GB must be created. Send a network message to all users telling them to stop sending any print jobs to the printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area? Bend your back to pick the printer up. 4 A client has provided a 4 GB SODIMM module to a technician to perform a memory upgrade on a workstation.

Restart the computer after updating the hard drive to FAT32. the customer noticed all of the data files were missing. After the hard drive was formatted back to FAT32. Reset the file attribute to show hidden files. Which tool is best suited for this task? toner probe POST card multimeter loopback adaptor 9 Which component uses the greatest amount of power on most mobile devices? camera media player CPU LCD screen 10 A technician is troubleshooting a printer that prints unknown characters instead of the correct document. .) The printer service is stopped. What should the customer do next? Run convertfat32.7 A customer used the Convert utility to take advantage of NTFS security features. The customer later discovered that the applications on the computer can only read FAT32 files. 8 A technician is trying to determine where a network cable terminates in the wiring closet. Restore the data files that were backed up in preparation for the conversion. What are two probable causes for this? (Choose two. The computer has an incorrect driver installed.

select R . 11 Which two memory types are installed using DIMM slots? (Choose two. Enter the BIOS settings when the computer starts up and enable Boot Recovery. The printer has a loose data cable.Recovery Console and then issue the fixmbr command. . the computer still fails to boot from the hard disk. Boot the computer from the Vista installation media. What should the technician do to try to solve this problem? Enter the hard drive password to unlock the hard drive.) SDRAM cache memory FPM DRAM SRAM DDR SDRAM 12 Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing? spamming spoofing phishing social engineering 13 A customer reports that after booting a Windows Vista computer with a CD and running antivirus software to remove a boot sector virus. and moist from humidity.The paper is old. Boot the computer from the Vista installation media and select Repair your computer from the Install Windows screen. The paper tray is empty.

What choice for the new device would provide the most interoperability for present and future growth? Add a new 802.11n device. The ping command can only receive a response from local workstations.14 A technician needs to add a new wireless device to a small WLAN. Add a new 802. 15 A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly.11b device. Which would be a possible next step to complete the troubleshooting process? . The WLAN is a mixture of old and newer 802. the technician tested the printer with a test page and everything worked as expected. The TCP/IP protocol stack is not loaded.11a device. What could be causing the problem? The NIC driver is out of date. After installing the replacement parts. The default gateway is not set. 16 A technician installed a network adapter in a computer and wants to test network connectivity. What can the user do to fix this problem? Update the driver for the graphics card. Reinstall the programs in Compatibility Mode. Add a new 802.11b and 802.11g device. Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control. Add a new 802. Change the file system to FAT16. The operating system is not compatible with the remote sites. 17 A technician has repaired a failing laser printer that was not able to pull the paper from the input tray.11g devices.

Search for information on how to configure the printer. Roll back the last device driver. Ask the customer to describe the problem. 18 Which wireless security mode supports government grade security and offers both personal and enterprise authentication? LEAP WPA WEP WPA2 19 What are three benefits of computer preventive maintenance? (Choose three.) improvement in RAM access time time savings for technicians making repairs extension of the life of components improvement in data protection elimination of the need for repairs reduction in the number of equipment failures 20 Which type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient? grayware virus adware Trojan . Document any components that were used in the repair.

) . What would be a possible solution for this high failure rate? Install a more powerful power supply in each computer.worm 21 A technician is troubleshooting a network where it is suspected that a defective node in the network path is causing packets to be dropped. The technician only has the IP address of the end point device and does not have any details of the intermediate devices. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? Administrative Tools Command Prompt BIOS Safe mode System Registry 24 What are three common input devices found on laptops? (Choose three. Install an antistatic mat under each computer. What command can the technician use to identify the faulty node? ipconfig /flushdns ping tracert ipconfig /displaydns 22 Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. Install an SSD drive in each computer. 23 A technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. Install each computer in a specialized high airflow case.

The DSL filter is faulty or not connected. Fiber optic cables use light-emitting diodes to cancel noise on the cable. The existing security software requires upgrading. The existing operating system is corrupted. 27 Which statement correctly describes the cancellation effect? The signals in the wires in each twisted-pair circuit generate magnetic fields which cancel each other out. The HSDPA (High Speed Data Packet Access) is interfering with the telephone operation.1 standard. A new replacement hard drive is installed in a computer. The computer is being moved to a different network.15. What is the most likely cause of the problem? The telephone does not comply with the IEEE 802. .AC power connector external monitor PS/2 keyboard touchpad fingerprint reader web camera 25 On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two. The DSL modem is incorrectly configured. 26 A customer reports poor telephone communications when using a copper telephone line that also has a DSL service.) A user requires access to a new printer.

Programmers cannot modify the source code. It is an encryption process that uses identical keys on both ends to establish the VPN. A royalty must be paid to change the source code. Android is one example of the iOS mobile operating system. Which architecture and physical topology should the technician use for supporting this access control method? Token Ring and Double Ring Wireless and Ring Ethernet and Star FDDI and Ring 30 What is an accurate description of asymmetric encryption technology? It is an encryption protocol that is used to encrypt data as the data is sent over the VPN. which cancel each other's magnetic fields. 28 Which is a characteristic of the Android operating system? It allows for the user to change the source code. Asymmetric encryption is an encryption process that compares traffic on both ends to make sure the traffic has not been altered. 29 A technician is asked to wire a network that supports CSMA/CD. 31 Which software installation method is used when a customer runs Google play from a mobile device? . which doubles the signal strength and cancels noise. It is an encryption process that uses a public and private key pair to encrypt/decrypt data. Coaxial cables have a positively-charged end and a negatively-charged end.Twisted-pair cabling pairs two positively-charged wires or two negatively-charged wires.

what is the next step during the boot sequence? BIOS reads the MBR. 34 A technician recently implemented security on a new computer used by a web-based program developer.COM is used to detect any installed hardware. but does not want the users to be able to make changes to the system. The WINLOGON. How should the technician give users this functionality? Make the users members of a group called Backup Operators. . Which firewall setting should the technician apply to allow new programs while also keeping the computer secure? Notify the user when Windows Firewall blocks a program. 33 A technician wants to allow users to backup and restore all the files on their computers. Initially the computer was allowed to access a number of programs over the network. Check the Folder is Ready for Archiving box in the properties of each folder. Grant the users read permissions on all files. NTDLR reads the registry files.EXE program is started. but now the developer has found that new programs cannot be accessed.synchronize pull push load 32 When a Windows XP computer has completed the POST for each adapter card that has a BIOS. Enable authentication between computers. NTDETECT. Give the users administrator rights on their computers. Block all incoming programs.

35 Which technology allows a user to securely access a company LAN across a public network? MD5 VPN SHA TCP 36 A technician is troubleshooting a 4-year-old computer that takes a long time to boot. The technician thinks that the CMOS battery is losing the charge. Establish a theory of probable cause. Identify the problem. What should be done first before attempting to repair a hardware component on a laptop? Ask a fellow technician for advice. Which two actions will help solve this problem? (Choose two. Consult the service manual for the laptop. What would be the next step in the troubleshooting process? Test the theory to determine the cause. Remove the keyboard. 38 A business is concerned that computers are susceptible to malware infection. 37 A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. and identifies that the BIOS rediscovers all the hardware at every boot.) . Establish a plan of action to resolve the problem.Turn on Windows Firewall. Backup the BIOS settings.

39 A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Enable automatic antivirus and antispyware software updates. Learn the name of the customer and create a connection with the customer. 40 Which three components are typically found in laser printer maintenance kits? (Choose three. Ask the customer what the problem is and then introduce yourself. Which statement describes the rules the trainer should be teaching? Start by asking close-ended questions about what the customer understands of the problem and then direct the customer through the correction process. Next ask questions that assess the knowledge level of the customer.Configure a hard drive password. Configure antimalware software to run whenever the computer is experiencing heavy usage. Enable real-time virus and spyware scanning. Assess what the customer knows of the support desk process and then use closeended questions to guide the customer through the correction process. Encrypt the hard drive contents.) paper trays primary corona fuser assembly pickup rollers transfer rollers secondary corona 41 .

Which action by the technician most likely caused the customer to complain? The technician interrupted a number of times to ask questions. which can become hot. Which security technology uses radio communication with a computer before accepting a username and password? security dongles smart digital cards biometrics key fobs 44 Which two actions must be performed before installing RAM into a laptop? (Choose two.A supervisor received a complaint that one of the technicians was rude and disrespectful. which can retain a high voltage. The technician ended the call without saying 'Have a nice day'. which can become hot. 42 What precaution should a technician take when checking a thermal printer that suddenly stops functioning? Avoid the corona wire. Remove the battery. The technician occasionally confirmed an understanding of the problem. . Disconnect the display from the bottom of the laptop. Avoid the platen. Avoid the thermal head. The customer was escalated to a level-two technician. Avoid the fuser unit. which can retain a high voltage.) Disconnect AC power. 43 A technician wishes to secure the network authentication for all remote users.

Before installing the RAM. What should the technician do? Tell the customer that the call will be put on hold for a few minutes. 46 What category of technician uses remote access software to update a computer belonging to a customer? level one technicians bench technicians level two technicians field technicians 47 What determines to which device the computer searches first to locate boot files? partition size BIOS boot sequence option type of partition the order in which the operating system or operating systems were installed 48 .Use thermal compound to attach the memory to the motherboard. Signal to the colleague to wait. update the saved CMOS settings to the newly configured amount of RAM. Remove the memory module retaining clips from the slots where the new RAM will insert. Interrupt the customer and ask whether the customer would mind going on hold for a few minutes. Mute the line to the customer while discussing the issue with the colleague. 45 A call center technician is on a call with a customer when a colleague indicates that there is something to discuss.

. how many instructions can the CPU simultaneously process? 2 4 6 8 50 Which two pieces of software are included with most new printers and are installed by the user? (Choose two. Ensure the wireless network is on a different frequency than the offending source.Which port is used only for input? parallel PS/2 network DVI speaker 49 When a dual core CPU with Hyper-Threading features is installed on a motherboard.) operating system configuration software word processor printer patches printer driver BIOS update 51 Which measure can help control RFI effects on wireless networks? Ensure the humidity and temperature levels are set as low as possible.

Ensure the number of wireless NICs exceeds the number of wireless phones. DHCP limits the number of IP addresses that can be assigned. DHCP is not reliable when used with wireless networks. Specific security policies can be applied to static IP addresses. Static IP addresses enable large networks to be managed easily. Install the application in safe mode. 53 At which TCP/IP model layer would a MAC address be found? internet transport application network access 54 A technician is attempting to install an application that is not supported by the Windows XP operating system on the PC. Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.) The network has relatively few wireless devices. 52 What are two reasons why static IP addressing would be configured instead of DHCP when setting up a wireless network? (Choose two. Use the Windows Compatibility mode. Create a virtual machine with an operating system that supports the application. 55 Which factor should be considered when selecting cooling fans for a PC case? . How can the technician make this application run on the PC? Install the application with elevated permissions as administrator.

) enabling the proxy firewall configuring MAC address filtering disabling the DHCP configuration disabling SSID broadcasts . What should the technician do next? Check if the cable is properly connected. After the installation. Install new drivers. Open Device Manager then use the option Scan for New Hardware. What rights does the administrator need to remove from the user? Full Control Modify Read and Write Read and Execute 58 Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two. Enable the keyboard in the BIOS.the type of CPU that is installed the number of installed adapter cards the amount of installed RAM the current BIOS version 56 A technician is replacing a failing keyboard on a laptop computer. 57 A network administrator has a user that is changing the rights to files in a folder for other users. the technician finds that none of the keys on the keyboard are working.

60 A technician is tasked with connecting a printer directly to the network and making it accessible to all staff in the general vicinity.   2 Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.) PC power button CPU temperature indicator audio power button .disabling port forwarding 59 A user installs a new sound card driver in a computer that is working properly. Boot to Emergency Recovery State. After the installation of the drivers for the new sound card. Boot to Recovery Console.IT Essentials (Version 5. the computer fails to boot. Which quick fix can the user implement to return to the previous working state? Boot to Start Windows Normally.0 A+ Cert Practice Exam 1 . Please click below to answer this item. What type of network cable is most likely used to connect the printer? coaxial RJ-11 fiber-optic twisted-pair ITE 5.0) 1 This is a flash item. Boot to Last Known Good Configuration.

Ask the customer to call again when another technician can provide a solution to the problem. Try to fix the problem anyway. Tell the customer to call the printer manufacturer to fix the problem. 6 What is the expected behavior of an ADSL service? The download and upload rates are the same.11a 802. The upload rate is faster than the download rate. Please click below to answer this item.11b activity light drive activity light USB connectors 3  This is a flash item. What should the technician do? Gather as much informatio n as possible and escalate the problem.11n 5 A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician.   4 What wireless networking standard has a range of 250 meters (820 feet)? 802. .11g 802.

Purchase a maintenance kit. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. Check for loose printer cables. 10 Which two statements are correct about the inverter and backlight display components in a laptop? (Choose two. DC power is required by the backlight in some types of screens. The download rate is faster than the upload rate. The inverter converts AC power to DC power. The laptop battery is bad. 9 A user is reporting that an inkjet printer is printing colors different from what the printer should be printing.) LED monitors require the use of an inverter. The inverter has failed. The video display driver is corrupt. Perform a printer head cleaning.   8 A technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. The inverter converts DC power to AC power. What could be the problem? The LCD screen has failed. What is the action that could fix the problem? Use a different type of paper. Please click below to answer this item. 7 This is a flash item. .The user can select the upload and download rates based on need.

so the technician can do nothing until the new power supplies arrive. 11 A technician is required to replace a faulty power supply in a desktop PC. The technician can recover the 24-pin connector from the faulty power supply and attach it to the replacement power supply for connection to the motherboard.AC power is required by the backlight in some types of screens. What can the technician do in these circumstances? The technician can install the power supply and insert the 20-pin connector into the 24-pin socket on the motherboard. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Which RAID system would meet these requirements? RAID 0 RAID 1 RAID 5 RAID 0+1 13 A technician is troubleshooting a PC unable to connect to the network. but the user requires the PC to be operational as soon as possible. What command should be issued to check the IP address of the device? nslookup ipconfig tracert ping 14 This is a flash item. The technician can use a 20-pin-to-24-pin adaptor to connect the power supply to the motherboard. Power supplies with 20-pin connectors are not compatible with motherboards with 24pin sockets.  . Please click below to answer this item. The user has a limited budget and is prepared to forego performance to implement this system. 12 A computer technician has recommended a data storage system that combines data striping and parity. Delivery of new power supplies with 24-pin connectors is not expected until the next day.

25 inches 1.8 inches 2.) 3.8 inches 18 A user has a computer with a single hard drive and a RAID adapter installed.5 inches 3.5 inches 5.0 devices RAM video card USB 2.) USB 3. 15 Which feature will assign a computer an IP address even if there is no working DHCP server in the network? WINS APIPA ARP DNS 16 Which two motherboard components connect to the Northbridge chipset? (Choose two. Which additional component is necessary to complete the RAID installation? .0 devices FireWire devices NIC 17 What are the two widths of internal hard drives in laptops? (Choose two.

21 A PC has one floppy drive. Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two. What can the user do to improve system performance? Add two more case fans. liquid cooling. and one EIDE DVD drive.) PS2 FireWire . and a 7.a DVD drive one or more additional hard drives a USB connection a floppy disk drive 19 What are two examples of component information that can usually be displayed when using the BIOS utility of a computer? (Choose two. Change the voltage setting for the RAM. two EIDE drives. Replace the liquid cooling system with a high speed ball bearing fan cooling system.200 rpm EIDE drive. Replace the EIDE drive with an SSD. The system has a high end graphics card.) power LED status motherboard form factor RAM capacity CPU manufacturer and speed POST results 20 A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay.

The USB 3. the user notes a data transfer rate of no more than 450 Mb/s. and provide deep dark levels in the display.0 cable. It operates at double the voltage of SDRAM memory.0 port on the computer.SATA Berg Molex 22 A user wants to purchase a monitor that will be light. The device was connected to a USB 2.0 to transfer data at 5Gb/s. It is dynamic memory whereas SDRAM is static memory. The device was connected to a USB 1.0 device to a computer using a 3 ft (1m) USB 3. However. instead of an expected data transfer rate of up to 5 Gb/s. consume the least amount of power. 25 . What is the most probable reason for this lower than expected data transfer rate? The cable used exceeds the maximum length that allows USB 3.1 port on the computer. Which display type would best meet these requirements? plasma LED OLED LCD 23 A user has connected a USB 3.0 cable is faulty. It transfers data twice per clock cycle compared to once per clock cycle for SDRAM. 24 What is a characteristic of DDR SDRAM? DDR SDRAM modules have double the number of pins of SDRAM memory modules.

Where is the integrated Wi-Fi antenna typically located in a laptop? on the system board on the keyboard integrated into the wireless card above the screen 26 Because of limited space on a laptop keyboard. What are these keys called? special purpose keys function keys alternate keys control keys 27 Which setting must be turned on in order to share a printer in Windows 7? Windows Firewall File and Printer Sharing Sharing Share this Printer 28 A technician working on a computer discovers what is suspected to be illegal activity. some keys have a dual-purpose. Which three pieces of information should be immediately documented? (Choose three.) evidence of the suspected illegal activity location of the computer details of all past users of the computer technical specifications of the computer duration of the suspected illegal activity why the computer was accessed by the technician .

Use a software print server. but does not want to affect the performance of the computers. 31 What memory type is also known as PC3-10600? DDR2-800 DDR3-1333 DDR2-1600 DDR3-1600 32 Which protocol automates assignment of IP addresses on a network. and which port number does it use? (Choose two.) DHCP DNS . Use a computer-shared printer. Use a hardware print server.29 Which two PC settings can be configured using the BIOS setup utility? (Choose two. What will the technician do to achieve this? Install a second printer.) POST allocation of memory to applications boot sequence enabling device drivers virtualization support 30 A technician wants to allow many computers to print to the same printer.

SMB 53 67 80 33 Which two motherboard components are directly managed by the Southbridge chipset? (Choose two.) video card RAM USB 3.0 devices FireWire devices CPU 34 Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user? inverter RAM battery hard drive 35 Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.) fuser assembly toner cartridge drum pickup rollers paper trays .

power supply 36 What is a feature that can be used by an administrator to prevent unauthorized users from connecting to a wireless access point? MAC filtering software firewall WPA encryption proxy server 37 What technology is an IP based 4G broadband technology that offers high speed Internet access for distances up to 30 miles (48 km)? Wi-Fi fiber broadband WiMAX satellite 38 Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server? number of processor cores amount of RAM amount of local hard drive storage speed of network card 39 Which adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive? video adapter video capture card .

) multicore processors Windows 7 Home edition TV Tuner card maximum RAM high-end sound card specialized graphics card . 41 Which type of network consists of several geographically dispersed networks that cover a large area? LAN WAN PAN SAN 42 Which three components would a technician use in building a CAD workstation? (Choose three. Reply to the customer with the same level of anger. Which two approaches should the technician take in dealing with the customer? (Choose two. Let the customer explain the problem without interrupting. Ask socially related questions to direct the customer away from the problem.TV tuner card network interface card 40 A support desk technician is dealing with an angry customer.) Immediately transfer the customer to a higher level technician. Work to redirect the conversation to solving the problem.

as it does not affect the computer. Throw it away.43 How should a technician dispose of an empty inkjet printer cartridge? Follow local regulations for disposal. 47 . Use a lint-free cloth sprayed with a cleaning solution to remove excess dust. Ignore the dust. Refill it. 44 Which display type uses the most power? LED OLED plasma LCD 45 What are plenum rated cables used for? for cables that are used between buildings for cables that are used to connect workstations to wall sockets for cables that are installed inside the floors and ceilings of buildings for cables that are used to connect computers back-to-back 46 A technician opens up a PC to work on it. and finds that it is very dusty inside. Give it back to the customer. Use a moistened cotton swab to remove excess dust. What should the technician do? Use a can of compressed air to remove excess dust.

What should the technician do? Make a copy of all the pirated content and send it to the law enforcement authorities.) dual monitors multicore processors liquid cooling high-end graphics card maximum amount of RAM 49 A technician is troubleshooting a PC in a workplace environment and finds many pirated movies on the hard drive. 50 Which two adapter card slots are used by video adapter cards installed in desktop PCs? (Choose two. Advise the user that downloading pirated content is illegal and that the user should refrain from doing so. Which two components would the technician use? (Choose two.   48 A technician is building a workstation that will be used for virtualization.) DIMM AGP ISA MCA PCIe 51 .This is a flash item. Please click below to answer this item. Remove the pirated content and document all work done. Report the findings through the proper channels.

Hazardous levels of electricity may be present inside the power supply.) motherboard voltage Trusted Platform Module hard drive speed CPU fan speed CPU clock speed 53  This is a flash item. and easy to damage. Please click below to answer this item. Power supplies must always be replaced.   54 Why should a technician avoid opening the casing of a power supply? Only the power supply manufacturer can open the casing of a power supply.Which device provides a consistent quality of power when brownouts and blackouts occur. 55 . expensive. Power supplies are very fragile. not repaired. and may enable a computer to safely shut down after saving data when a power outage occurs? EMI shield generator uninterruptible power supply surge suppressor 52 Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.

) file encryption passwords TPM TKIP key drive encryption MAC filtering 56 What process takes place in a laser printer after the drum is conditioned for the new latent image? exposing developing transferring charging fusing 57 Which two items are expansion options for a laptop? (Choose two.) PCI Card ExpressCard PCI-e Card ISA Card PC Card 58 Which security mode supports robust encryption.Which three features can be configured in the BIOS settings to secure a computer? (Choose three. and can be enabled with password authentication (personal) or server authentication (enterprise)? .

61 Which type of storage would be best in a tablet computer that belongs to a small child? SATA PATA eSATA SSD . The computer will not boot. Which RAID configuration would the technician use? 0 1 3 5 0+1 60 A technician is performing a memory upgrade. It will be necessary to configure the BIOS to recognize the different memory speeds.TKIP WEP WPA2 WPA 59 A technician is configuring a PC for maximum performance and the highest level of data protection. What would be the result of attempting to install a DDR2-800 module in a computer that already has a DDR2-667 module installed? The computer will run at the slower memory speed. The module will not fit.

) SC ST BNC RJ-11 RCA RJ-45 64 Which solid-state storage technology allows a computer BIOS to be upgraded by flashing? SDRAM EEPROM ROM SODIMM 65 Which topology type describes the process that hosts use to access and communicate on a network? physical .62 A user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used? Mini-HDMI composite VGA HDMI DVI-D 63 Which two types of connector are used for fiber optic cable? (Choose two.

Please click below to answer this item.   68 Which three connection technologies allow a user to connect a printer to a computer using a wired connection? (Choose three.11x parallel 69 A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost.) Bluetooth infrared Ethernet USB 802. Which network technology would a network administrator recommend? ISDN .star bus logical 66 Which resolution would provide the best visual quality on a plasma monitor? XGA VGA native SVGA 67 This is a flash item.

What action does the user need to take? Configure DMZ settings. Configure a DNS server. 71 A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. which three functions can typically be accessed through the use of special function keys? (Choose three. Disable SSID broadcast. Enable WPA encryption. What type of memory would be best suited for this? ECC DDR3 RDRAM DDR2 72 In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer? if the customer permits it if the technician feels it necessary to back it up if the customer forgets to sign the work order if illegal content is discovered on the customer computer 73 On a laptop keyboard.cellular satellite microwave 70 A user is configuring a wireless access point and wants to prevent any neighbors from discovering the network.) .

wireless functionality display brightness Task Manager Control Panels Windows Start menu volume settings 74 Which device converts digital signals to analog signals and vice versa? modem switch router hub 75 Which fire protection system would be best for a university computer/electronics lab? a nonwater based fire extinguisher fire suppressing hazmat blankets and supressors an overhead sprinkler system an electronic ion spreader 76 What is the first step a technician should take when preparing to work on the inside of a computer? Disconnect the computer from power. Remove external devices such as a mouse. Remove the power supply. Disconnect the computer from the network. .

A computer that shares a printer always prioritizes the printing tasks. A hardware print server will have more memory to store the print job than a computer will have that shares a printer. 78 Which connector would be used for a laptop external hard drive? DVI eSATA SATA PATA S/PDIF 79 A technician is setting up a network in a new room.77 What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer? A hardware print server is always available to all users. A computer that shares a printer always allows for faster printing of documents. What type of cable should the user use? DVI-D . What is the best device to use to connect the PCs to each other and to the rest of the LAN? switch router firewall gateway 80 A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV.

11b ITE 5. .IT Essentials (Version 5.0) 1  Refer to the exhibit. In what situation would a technician use this tab? When the device will not be using the Internet.VGA S-Video HDMI 81 Which RAID level allows for extension of a dynamic volume without any redundancy? 0 1 2 3 4 5 82 What type of printer requires the ribbon to be changed when producing faded and light characters? laser thermal inkjet impact What wireless networking standard has a maximum available bandwidth of 11 Mb/s? 802.0 A+ Cert Practice Exam 2 .

Which part should the technician replace to correct this problem? pick up roller fuser drum . When a laptop is used both at work with DHCP and at home with a static IP address. When the computer will be using a VPN connection and accessing the Internet while connected through the VPN. 2 A technician is attempting to repair a Windows 7 laptop that has a missing or corrupt OS file that prevents Windows 7 from starting up. A DDoS attack is in progress. Which option must the technician choose in the System Recovery menu to locate and fix the missing or corrupt system files? System Restore Windows Memory Diagnostic Startup Repair System Image Recovery 3 After complaints from users. What is the source of the problem? The server is infected with a virus. The technician reboots the laptop and accesses the WinRE via the F8 key. There is insufficient bandwidth to connect to the server. There is a replay attack in progress. 4 A user reports that a laser printer is printing shadow images and letters. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet.When a device is behind a firewall and software is being used that needs access to a remote network. a technician identifies that the college web server is running very slowly.

Set the screen resolution to VGA. then restore the last incremental backup. . The hard drive is full. Power cycle the monitor. Restore the last incremental backup and then restore the last normal backup. Not enough RAM is installed in the system. Restore the last normal backup first. the user implemented a backup scheme running a normal backup every end of the month and then incremental backups every other day. 8 Which statement that is related to running 64-bit software is correct? 64-bit software requires a 64-bit processor but can run on a 32-bit operating system. What is a possible solution to this problem? Set the screen to native resolution. 7 A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is the correct sequence that the user has to follow in order to restore the backup? Restore the last incremental backups in inverse order. The hard drive has been partitioned. The CPU has been overclocked. 6 What are two possible causes of a computer running slowly? (Choose cable 5 A user has determined that the computer hard drive is failing.) The RAM is not compatible with the motherboard. Before the failure. Change the monitor video connector from DVI to HDMI. Restore the last normal backup first. then restore the incremental backups in order. and then restore the last normal backup.

smart TVs. 64-bit software requires a 64-bit processor and a 64-bit operating system. Android applications can only be downloaded from Google Play. Which CLI command could assist the technician to find the location of the networking problem? msconfig ipconfig ipconfig/renew tracert 11 What are two features of the Android operating system? (Choose two.) Android has been implemented on devices such as cameras. and e-book readers. 9 Which user account should be used only to perform system management and not as the account for regular use? standard user administrator guest power user 10 A technician is troubleshooting a network connectivity problem. 64-bit software can run on a 32-bit processor using a 32-bit operating system but the software performance will be slower. All available Android applications have been tested and approved by Google to run on the open source operating system. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Each implementation of Android requires a royalty to be paid to Google.64-bit software can run on a 32-bit processor but requires a 64-bit operating system. .

Change the default user-name and password of the wireless router. Change the password once each year. The file system is corrupt. What is the first security measure the technician should apply immediately upon powering up the wireless router? Disable the wireless network SSID broadcast. Use at least eight characters. Include letters. The disk type is dynamic. What is the possible cause? The file permissions are not set. 14 A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. The disk type is basic. 13 A technician is about to install and configure a wireless network at a small branch office.Android is open source and allows anyone to contribute to its development and evolution.) Use only upper case and numeric values in passwords. Passwords should contain symbols only. and symbols. 12 Which two guidelines are appropriate for creating strong passwords? (Choose two. numbers. The index service is not running. Enable MAC address filtering on the wireless router. 15 . Configure encryption on the wireless router and the connected wireless devices.

) details general archive . What does this mean? This is a dynamic disk whose partition has been deleted. This is a basic disk that has just been converted to a dynamic disk. This is a dynamic disk from another PC running Windows XP. Run Windows 7 Upgrade Advisor.Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two. Upgrade the video card. This is a disk that does not contain a valid signature. 17 What action should a technician take before upgrading computers from Vista to Windows 7? Uninstall all programs. 18 What are two file attributes? (Choose two. Run Vista Upgrade Analyzer.) wired Ethernet Bluetooth Wi-Fi WiMax cellular communications 16 A user is viewing the Disk Management utility on a PC that is running Windows XP and notices that one of the disks is marked as Foreign.

Change the jumper settings on the hard drive. What command could the technician use to do this? . Replace the hard drive. The technician determines that the single hard drive is configured as a security 19 Which type of malware is disguised as a legitimate program? worm Trojan spyware adware 20 A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. 22 A technician is troubleshooting a server and wants to see all open shared files on it. Change the master/slave setting in BIOS. What needs to be done to correctly configure the hard drive as a master? Change the master/slave setting in System Tools. What utility can the technician use to replace or fix any corrupted system files? Regedit ASR ?Fixboot SFC Fixmbr 21 An "OS not found" error message is displayed when a computer is started.

Change the power settings in the BIOS.) RAM failing power supply failure out-of-date browser lack of antivirus software device driver errors 25 A technician wants to use Remote Desktop to configure another PC. The previously inaccessible websites are now accessible. Which firewall port on the remote PC should be open in order for Remote Desktop to work? 23 20 and 21 .net accounts net file nbtstat net group ntstat 23 A technician is troubleshooting a problem where many websites return a "certificate not valid" error. Reinstall the OS. when the computer is restarted the same problem reoccurs. 24 Which two issues are likely to cause BSOD errors? (Choose two. What can the technician do to prevent the date and time from resetting? Replace the CMOS battery. Upgrade the BIOS. However. The technician notices that the date and time are not current and resets these to the correct settings.

27 What kind of tool or substance is better to use to remove spilled toner on a laser printer? compressed air mild detergent solution regular vacuum cleaner special vacuum cleaner 28 On a PC that is running Windows 7 Ultimate.80 115 389 3389 26 A technician needs to permanently destroy data on some drives before disposing of them. Users on the PC that is running Windows Home Basic will have to be manually added to the homegroup. Overwrite the drives Partition the hard drives. What else must the user do in order to have the user accounts on the Windows 7 Home Basic and Windows 7 Starter PCs access the shares on the home entertainment system? Users have to be added to the user accounts on the home entertainment PC. Perform a full format. . a user sets up a home entertainment system and creates a homegroup. one PC running Windows 7 Starter and the other running Windows 7 Home Basic. The user then joins two other PCs to the workgroup. What is the best way to do this? Shatter the drive platters with a hammer.

The host machine operating system has a bug.Nothing has to be done. 31 What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives? exFAT FAT64 CDFS FAT32 NTFS . The host operating system is not necessarily infected with a virus. 29 A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable? Format the disk with the FAT64 file system. User accounts on all three PCs have to be added to the homegroup. Partition the new space as a basic disk. All of the virtual machines running on the host are infected with a virus. 30 A user has detected that one of the virtual machines in a computer is infected with a virus. All users accounts on all the PCs will automatically be added to the homegroup. Ensure that the disk type is basic. Convert the disk type to dynamic. Users on the PC that is running Windows Starter cannot join the homegroup. Which statement about the situation is likely to be true? The host machine antivirus program requires an update.

11g devices cannot connect. Which utility can the technician use to do this? Chkdsk . 33 Which two possible errors may be displayed when a laser printer does not have enough memory to handle the type of printing jobs that the users are trying to print? (Choose two. the change is irreversible. Once System Restore is used to restore a system. The user notices that 802. Restore points recover corrupted or deleted data files.11n wireless router and sets it up at home. What is the problem? The wireless router is set to use the wrong channel. Restore points back up personal data files.) incorrect type of memory memory overload incorrect slot of memory used print job incomplete out of memory buffer overflow 34 What is true about restore points? Restore points should always be created before making changes to a system. 35 A technician has created a customized image of Windows 7 and wants to deploy it to 30 PCs. The wireless router is using the wrong SSID. The wireless router has not been set for mixed mode. The wireless router is faulty.32 A user purchases a new 802.11n devices can connect to the wireless router but 802.

What is the next step in the troubleshooting process? Determine the exact cause. Establish a plan of action. Verify system functionality. The technician has determined that there is no paper in the paper bin.) to allocate physical system resources to virtual machines to manage virtual machines to partition the hard drive to run virtual machines . 37 A user wants to map a network drive on a PC that is named "WORK2" and runs Windows 7. What would be the correct path for mapping the network drive? \WORK2|installs \\work1\installs \\username\password/WORK1/installs \\ username\WORK2\\installs \\username\Work2\installs // WORK2/installs 38 What are two functions of hypervisors? (Choose two. The name of the shared resource the user wishes to map to is called "installs" and is located on a workstation called "WORK1". Document the findings.Sfc Regedit Sysprep 36 A user reports that a computer is unable to print on an inkjet printer.

to protect the host from malware infection from the virtual machines to share the antivirus software across the virtual machines 39 What is a possible situation when it might be necessary to boot Windows 7 from a USB device. or a DVD? to repair the system to disable background services to delete registry keys to partition the hard drive 40 What is required in order to connect a Wi-Fi enabled laptop to a WPA secured wireless network? an updated wireless driver a security encryption key a username and password a MAC address 41 Which security threat hides the resources that it uses from antivirus programs? rootkit worm Trojan spyware 42 A technician is troubleshooting a workstation in a domain that has been infected with a virus. What is the first step the technician should take to clean the infected workstation? Run the antivirus software. . a CD.

The DLL file was not installed with the program. Please click below to answer this item. Run a disk defragmentation. Disconnect the workstation from the network. 43 Which feature of a mobile device uses sensors to detect the orientation of the screen and changes the display to landscape or portrait as required? synchronization GPS screen calibration accelerometer 44 A Windows XP PC that was formatted with the NTFS file system displays a missing or corrupt DLL error message when a certain program is run. Create a full backup. What is the cause of this? The OS must be 64 bit in order to support the DLL. 46 This is a flash item. 45 A user has a computer that is infected with spyware. The NTFS file system does not support DLLs.  . Disable System Restore. The DLL file was not registered during installation of the program. What should be performed before removing the spyware? Run Windows Update.Update the antivirus software. Turn off system restore.

47 Which expansion card can assist in troubleshooting a computer problem when no video is available? BIOS card USB expansion card POST card advanced graphics card 48 A wired network is undergoing several changes that could leave it vulnerable to connection by unauthorized devices while the work is in progress.) Subnet the network. Write a new boot record with Fixboot. 50 A user has shared a directory on the network. 49 A technician successfully removes malware from an infected PC. Assign static IP addresses to the authorized devices. Disable SSID broadcast. Run Sfc. and deleted when accessed from the local computer. but when accessed from . Disable DHCP. Which two temporary measures would enable the authorized devices to continue to have network access but prevent unauthorized devices from connecting? (Choose two. When the PC is rebooted it displays error messages about missing system files. How can the technician fix this problem? Disable unknown services using Msconfig. created. Disable DNS. Run Chkdsk. The files in the directory can be modified.

53 What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7? Fixmbr Scandisk Chkdsk . Run a full antivirus scan. Open port 80 on the target machine. Allow ICMP messages on the target machine. Open port 23 on the target machine. What can the user do to gain all the permissions when the files are accessed over the network? Update to the NTFS file system. 52 Which statement is correct about installing a 32-bit operating system on a x64 architecture? The OS will run correctly.another computer. What changes should the technician make on the Windows 7 firewall in order to telnet into the target PC remotely? Open ports 20 and 21 on the target machine. The OS will always make use of all the RAM available. the files can only be viewed. 51 A technician is trying to troubleshoot a Windows 7 PC remotely and finds that pings to the target machine fail and that telnetting into it fails as well. Adjust share permissions. This combination will provide better security. Adjust firewall settings. The OS can address more than 128 GB of memory.

not opening some files. What should be done to protect the data that is on the PC and to determine the source of the problem. Which command would be used to map a network drive to the remote share? net use nbtstat tasklist ipconfig 56 A user reports that a PC is losing files. Run FDISK. Run CHKDSK. without risking total drive failure? Run CHKDSK. Back up all important files. then back up all important files. and is performing slowly. The technician suspects problems with the hard drive. 57 Which Windows utility can be used to schedule a regular backup for preventive maintenance? . then run CHKDSK. then replace the hard drive. then replace the hard drive. Back up all important files. then run FDISK.Format 54 What type of partition has the ability to create volumes spanning across more than one disk? dynamic primary active extended 55 A user needs to frequently access data from a shared folder on a remote computer.

Windows Task Manager System Restore Windows Task Scheduler Disk Cleanup 58 Which two mobile device components are field replaceable? (Choose two.) internal SSD battery Subscriber Identity Module card touch screen accelerometer sensors 59 Which two common connection types are used to synchronize mobile devices with a PC or laptop? (Choose two.) GPS Bluetooth Wi-Fi USB SSD 60 A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen? sandbox remote wipe

passcode lock remote lock 61 For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.) light weight components high capacity flash memory storage is field-serviceable power efficiency ease of upgrading 62 A technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem? ping tracert ipconfig/release ipconfig/renew 63 A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do? Consult manufacturer manuals and repair logs. Reboot the computer. Re-attach and test all peripherals. Document the solution.

64 This is a flash item. Please click below to answer this item. 

65 How can a user prevent specific applications from accessing a Windows computer over a network? Enable MAC address filtering. Disable automatic IP address assignment. Block specific TCP or UDP ports in Windows Firewall. Change default usernames and passwords. 66 When a Windows XP computer starts, a "Missing NTLDR" message is displayed after the POST. What are two possible solutions to this problem? (Choose two.) Use the last known good configuration to boot the computer. Run fdisk/mbr from the command prompt. Run the bootrec/fixmbr command from the System Recovery console. Restore the BOOTMGR file from the Windows installation media. Restore from the Windows installation media. 67 A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem? The power supply has failed. The computer is overheating. The index service is not running. A startup file has become corrupted 68

What should the user do to fix the problem? Replace the OS on the laptop. 70 Which type of user account is created automatically during a Windows XP installation? Administrator Guest Standard user Power user 71 A cleaner attempts to enter a computer lab but is denied entry by the receptionist because there is no scheduled cleaning for that day. The CMOS settings have not been saved. What is the problem? The RAID controller requires a higher voltage setting. What type of attack was just prevented? shoulder surfing social engineering . Replace the PCI Express Micro card with a Mini-PCIe card. The technician verifies that the wattage of the replaced power supply unit matches the original one and that the RAID controller is receiving adequate power. but notices that when the PC boots up the RAID array cannot be found.11n standard. The power cables were incorrectly reconnected to the array of drives. Replace the PCI Express Micro card with a Mini-PCI card. The power supply unit is not supplying the correct voltage.A technician has replaced the power supply unit of a PC. Move the laptop to a new location. 69 A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.

Verify the solution and confirm full system functionality.war driving Trojan phishing 72 After consulting the manufacturer manuals. What type of security practice is being applied? principle of least privilege principle of necessary privilege principle of most privilege principle of privileges 74 A user replaced a PC CPU with a faster one. a technician applies a series of recommended solutions that resolve a problem with a workstation computer. The CPU multiplier has not been set. 73 A user is able to only access files required to perform a specific task. but now the PC displays a BSOD on bootup. The front side bus is set too low. and outcomes. Test the theory of probable cause. What is the problem? The CMOS settings have not been saved on bootup. 75 A user receives an email requesting verification of the password that is used to access bank files. Document the findings. The CPU voltage is set too high. What is the next step in the troubleshooting process that the technician should perform? Determine the next steps to resolve the problem. actions. What type of security threat is this? .

How can the company ensure that sensitive financial data cannot be accessed once the computers are donated? Perform a high-level format on the hard drives. Data wipe the hard drives by using specialized software. Delete all the files and directories on the hard drives. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. Drill holes through the hard drive platters. 77 Which ping command option would be used to resolve the hostname when testing connectivity to a specific IP address? ping -a ping -t ping -s ping -n 78 Which two precautions can help prevent social engineering? (Choose two. Do not allow any customers into the workplace. Escort all visitors. Keep your password securely under your keyboard.) Always require a user name and password to be configured. .malware social engineering virus phishing 76 A company has replaced five desktop computers in the accounting and finance department with new computers.

The firmware updates can be installed automatically using the Windows Service Pack utility.) voice recognition fingerprint reader retina scanner smart card password key fob 81 Which statement is correct about applying firmware updates? Firmware updates should not be included as part of the preventive maintenance program. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises? Disable SSID broadcast. It is possible to use the Roll Back feature to reverse the change. 79 A company has a guest wireless network available for visitors while on the company premises. Reduce the radio power level. Firmware updates are sometimes irreversible. Configure WPA encryption. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. 80 Which three items are biometric security devices? (Choose three. Enable MAC address filtering.Always ask for the ID of unknown persons. .

Use the msconfig command to adjust the startup settings for the program. About Me asdfjkl View my complete profile Simple template. Run Windows Startup Repair.. . Register the DLL file using the regsvr32 command. Powered by Blogger. Reinstall the correct drivers.82 When a user tries to run a program a missing or corrupt DLL message is displayed.) Run sfc/scannow in Safe Mode. What are two possible solutions to this problem? (Choose two.. Posted by asdfjkl at 2:15 PM No comments: Email This BlogThis! Share to Twitter Share to Facebook Newer Posts Home Subscribe to: Posts (Atom) Blog Archive ▼ 2013 (1) ▼ May (1) r IT .

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