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NAME: SHIVAM TRIVEDI CLASS: PGDM-MARKETING GROUP1 ROLL NO.: 20/041 SUBJECT: TQM DATE: 1 SEPT 2013 SUBMITTED TO: Ms. MONIKA ARORA TITLE: USE OF TQM IN SAM’S CLUB ALUMINUM CANS
Recent additions include Sam's Choice coffee and Sam's ChoiceBlack Angus hamburger patties. therefore. are kept separate. which is then sold to licensed bottlers throughout the world. distribute and merchandise the drinks to retail stores and vending machines. The brand was introduced as "Sam's American Choice" in 1991 and has since been shortened to simply "Sam's Choice". . supercenters. who hold territorially exclusive contracts with the company. The company produces concentrate. Issues handled by TQM Aluminum Quality They procure the best quality aluminum which is a combination of fresh aluminum and recycled aluminum. The bottlers. occupational safety and health and environmental standards across the entire Sam’s choice system by outlining clear requirements for the policies. produce finished product in cans and bottles from the concentrate in combination with filtered water and sweeteners. Every employee sets out to satisfy customers and places them at the heart of the production process. It should also be noted that Wal-Mart has another "Sam's Choice" type company of its own under the name Great Value. By continually seeking to improve every aspect of production. Beverage cans are made from a different alloy than cast aluminum or aluminum foil and. Aluminum beverage cans cannot be mixed with any other type of metal. Company guarantees the highest standards in product safety and quality. including other aluminum. More recently. Sam’s Choice Company also sells concentrate for soda fountains to major restaurants and food service distributors. Role of TQM in the company The Company and its franchisees use Total Quality Management procedures that encourage everyone in the plant to think about quality in everything they do.Sam’s Choice Sam's Choice is a private label brand created by Cott Beverages for Wal-Mart discount stores. The bottlers then sell. the brand has expanded from mainly beverages to several other items. and neighborhood markets. specifications and programs that guide their operations. employees are able to eliminate problems. Great Value caters to a number of different products ranging from bleach to beef jerky.
. Continuous flow production takes this one step further by using computer-controlled automatic equipment to produce goods 24 hours a day. Our system is setup to handle large or small amounts of flattened or unflattened cans. The manufacture of Coca-Cola is carried out by a set of processes called continuous flow production. On a production line. By continually seeking to improve every aspect of production.Environmental safety Recycling aluminum beverage cans are also good for the environment. employees are able to eliminate problems. The Company and its franchisees use Total Quality Management procedures that encourage everyone in the plant to think about quality in everything they do. Quality assurance All the suppliers are pre-approved and all incoming raw material and ingredients are inspected and properly documented. Every employee sets out to satisfy customers and places them at the heart of the production process. This tool will help them in monitoring the each step and make procedure error free and effective. All facilities have environmental friendly processes that save millions of dollars annually. a process is continually repeated and identical products go through the same sequence of operations. Aluminum cans may be recycled endlessly with no loss of quality to the metal and it takes only 5% of the energy to recycle an old can compared to creating a can out of ore. Implementation of TQM tools Process flow diagram They can implement this TQM tool in their working process from the very first point of ordering raw material till the finished product reached to the store for selling.
Cause and effect diagram This tool is also known as fish bone diagram It shows the relationship b/w problem and its possible causes. Flow diagram will also help them to detect the areas which are slow in process. To ensure the quality and meeting the expectations of the certifications they can also go for TQM department which make sure the quality which sam’s choice is delivering is one of the best qualities in aluminum cans. By using this tool they can also run a regular check on their employee’s regularity and work effectiveness by recording the time and delay taken to finish the goods. Future recommendations They can also use other TQM tools as per the requirement to ensure the quality of their product and process. They can also provide aluminum cans to other drinks manufacturers. correct expiry date. which means the correct lot no. packaging process and delivery process. . machine failure or employee fault. correct manufacturing date. . In manufacturing process this tool will help in detecting the all possible problems which can affect the quality of their aluminum cans. On completion of every step they mark a sign to show that work is complete as per the requirement. correct serial no. . They can make a check list of all the functions and their sub functions to ensure the quality of their brands. This tool will help in detecting the problems and its possible causes in the manufacturing process. to make the cans. like inappropriate temp. In packaging process this tool will help in saving dollars by ensuring the correct packaging of the finished food. They can use it right from the raw material to the delivery. correct bar code which has the details about the product and the persons involved in manufacturing of it. Check list Sam’s choice can also use this tool for ensuring that all the work has been done in order to deliver a quality product to their customers. In delivery process it will be help full by ensuring the on time delivery of the order. By this tool they can also improve their quality in terms of time management by providing the order to suppliers on time.
com/tp/sam-s-choice TQM by P.wikipedia.org/wiki/Sam's_Choice .References http://www.N.walmart. Mukherjee http://en.