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Makarand N Gaikwad

92 / 4 , Dhanlaxmi , Mahatma Phule Nagar

Sector No – 18, Chikhali Road , Chinchwad
Pune – 411 019 (P C N T D A), Maharashtra.

Phone : ( M ) 96231 34372 , 98609 48414


A Desktop, Laptop and Workstation Support Engineer as well as a SOHO Network Engineer with a wide
range of experience in Computer Hardware Engineering , Peripheral Servicing , Networking and Network
Cabling , Software Support etc. Also able to work on it own and as a part of team.

Proven skills involving :

• Desktop and Workstation Hardware Maintenance and Troubleshooting.

• Laptop Peripheral Troubleshooting , Servicing and Maintenance.
• Software Maintenance and Troubleshooting.
• Software Data Base Management, troubleshooting and maintenance
• SOHO Network implementation and maintenance.
• Network Security , Desktop Security Management.
• Data and Internet sharing using Inbuilt ICS , Proxy and Software Router etc.
• Customer support over Telephone , eMail and On desk.

Over 8+ year’s total experience in the field of Desktop and Workstation Maintenance and SOHO


• Maintenance and Fine Tuning of DMP, Inkjet, Laser Printers as well as computer peripherals like
Mouse, Keyboard, Scanner, Optical Drive and FDD etc.

• Networking is of Peer to Peer to Client - Server, Cabling and Internet Sharing using inbuilt ICS ,
WinRoute Lite , AVIRT Proxy Server etc. Required software installation and troubleshooting.

• Data Base Management of Ms Access, Foxpro, and VB .

• Microsoft as well as third party software installation and their trouble shootings as well as fine
tuning and setting up their parameters for smooth working.

• Solving customer queries over telephone as well as through email.

• Computer Assembling , Hardware Installation , Troubleshooting , Maintenance of desktop and

workstations , hardware and software.

• Desktop OS support , Installation , Fine-tuning : Win9x , WinMe , Win 2000 , Win NT , WinXP .
Troubleshooting and OS tuning.

• Support for Workstation as well as third party applications : Ms Office 97 / 2000 / 2003 / 2007 ,
Antivirus , email , and other general softwares. Trouble shooting, up gradation, installation.
• Installation of CAD software’s like : AutoCAD all releases, DelCAM , Tebis , IDEA’s , Ketia , ProE ,
SolidAGE , Cimatron etc.


Since Nov 2007 Hardware Engineer

Currently working with Bitcon Systems Pvt Ltd. as a Hardware

Engineer. With the Bitcon I’m looking Varroc Lighting and Engineering
Pvt Ltd ( Takve Bk ) and the job involves

• To maintain Desktops , Network , Workstations , Peripheral.

• To resolve queries related to SAP system.

• Manage Day to Day call activity.

• Make day to day system backup.

• Antivirus , SAP , OS Patch updating.

• As per schedule do the necessary things for System.

• Support to Robotic System etc.

Since Jan 2000 to Oct 2007 Computer Hardware and Network Engineer

In AghTech Pvt. Ltd. I worked as a Senior Hardware and Network

Engineer. Major job involvement is to provide Maintenance ,
Troubleshooting, Installation and Configuration Services to various

The overall job involvements are

• Desktop Support.
• Laptop Support.
• Software Support.
• Internet and Network Support.
• Computer Assembling.
• Software and Software Data Base Management.

Job details are

• Manage Daily customer calls and provide service with team

members or alone.
• Providing computer maintenance service for AMC holders, and as
well as on call basis.

• Maintaining and Repairing office Computers, Network , Internet,

Software, Software Data Base.

• Repairing of computer hardware spares like FDD, CD ROM Drives,

and Printer like DMP, Inkjet Laser, Scanner, Keyboard, and Mouse.

• Installation of Operating Systems like Win95, Win98, WinXP,

Win2000 , Win Me , Win NT.

• Server Operating Systems like Win2000, WinNT Server and

Workstations installation and configurations.

• Desktop OS support : Win9x , WinMe , Win 2000 , Win NT WinXP

. Trouble shooting and OS tuning.

• Related and Required Software’s installation as Oracle 7.3 with

D2K, VB, TruDB Grid, Crystal Report.

• Support for Workstation applications : Ms Office 97 / 2000 / 2003 /

2007 Antivirus , email configuration ,Internet configuration and
required other general softwares. Troubleshooting and PC as well as
Software up gradation , Installation of Antivirus etc.

• GPO Configuration for Local machines as well as on Network for

individual user.

• DHCP configuration and Internet sharing using ICS provided by

Microsoft , Avirt Proxy etc.

• Solving queries of microERP , Ex-Serviceman’s Data Base Software

designed for Department Of Sainik Welfare–Maharashtra State over
26 Districts.

• Providing service related to Computer Hardware , Network ,

Software over 26 Districts in Maharashtra through telephone, email
or personal visit related to Designed Software for Department of
Sainik Welfare – Maharashtra State.

• Conducting training programs for Department Of Sainik Welfare –

Maharashtra State

From Feb 97 to Dec 99 Hardware Engineer

In Radhika Sales Corp. Major job is to Assemble computer, Providing

after sales and Service & Demonstration of Computer.

• Assembling Computers, Providing after sales service.

• Dealing in Branded Computers like HP, Compaq, IBM, Bradma,

Zenith, Wipro, Datamini, iMac and providing service to these
Training :

From Aug 2000 to Feb 2001 conducting ‘ Computer Hardware And Network Engineering ’ part time
Diploma Course in SUN Computer Education.

Since August 2006 worked with Queen Mary’s Technical Institute for Disabled Soldiers from Indian
army as a visiting faculty for their course of Diploma in Computer Hardware and Networking

Qualification :

B.Sc. (Chemistry) appear from the University Of Pune in 1996.

ADCHNE (Advance Diploma in Computer Hardware and Network Engineering ) at

Jetking School of Electronics Technology , Pimpri in 1998.

Personal :

Date of Birth : 22 August 1974.

Marital Status : Married.

Tele. Number : + 91 20 2746 2445

Email Address :

Nationality : Indian.

Languages : Marathi , Hindi , English.

Interests And Extra Study :

• Hobby and Interest in Painting, Reading, Listen Music.

• Electronic Circuit analysis especially related to Audio Crossover Network Designing and Testing,
and learning new techniques.

• Study and Hands On Working Experience on Audio System Development for PC, Home and Public

• Study and Practicing on LED. Their working and use.

Hands On Experience :

• Informative web site design and development as per customer requirement.

• Design commercial but informative website templates.

• Designing of eCatlogues , eBooks , eBrochures and PDF documents as per industry and customer

• Making flash presentations and movies for Corporates , Institutions etc.

• Hands on experience on graphics editing and designing softwares like Ulead products , Flash
software , Xara , Corel and video editing software etc.

• Designing Audio systems for multi channel outputs by Network from 2.1 to 7.1 channels.

• Decoding and encoding of audio to AC3 , DIvX , Prologic etc.

• Video editing and rendering of various formats like MPEG 1 to MPEG 3 , AVI , RM , WMV etc.

• Audio encoding , rendering and decoding stereo to virtual and for prologic applications for
surround purpose.