___________________________________________________________________ _

TABLE OF CONTENTS
………………………………………………………………………………………….

QUESTION 1 JOB ADVERVISEMENT ………………………………………………………1

QUESTION 2 AND 3 LETTER OF APPLICATION ………………………………………………… .4

QUESTION 4 RESUME……………………………………………………………………..…..8

APPENDIX RELATED CERTIFICATE ASSIGNMENT QUESTION…... ……………………………………………..14

_______________________________________________________________________ 1 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

QUESTION 1 JOB ADVERTISEMENT

_______________________________________________________________________ 2 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

_______________________________________________________________________ 3 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

THE STAR MONDAY 9 JUNE 2008

QUESTION 2 AND 3 LETTER OF APPLICATION

_______________________________________________________________________ 4 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

5th June, 2008 Nor Bahiyah binti Mohamad Rafidi 38, Jalan Serai Permai 3, Taman Serai Permai, 34300 Bagan Serai, Perak. Head of Human Resource Department Mahsa College, Level 6, Block A, Pusat Damansara, Damansara Heights, 50490 Kuala Lumpur Post of Executive Student Affairs I am writing to apply for an Executive Student Affairs in Mahsa College advertised in The Star newspaper dated 9th June, 2008. With a Bachelor of Management with Honours , I have a full understanding of management. The Bachelor is designed to cater to the needs of those seeking a career in management at the sub-professional level. Graduates are expected to _______________________________________________________________________ 5 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ be able to serve in business and non-business organisations. I also chose Human Resource Management as my elective courses. I learnt more about Compensation Management, Employee Safety & Health and Industrial Relation.

My experience as a receptionist really helped me to attend queries, complaints and arising problems from visitors. When I worked in Kolej Kejururawatan Pusrawi , I also learnt how Executive Student Affair coordinating and facilitating student activities. The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: • • • • • • • Experience in college working environment. Excellence in communication and interpersonal skill in English and Bahasa. Experienced at providing quality customer service, possess a professional manner. Excellent computer skills, able to learn new software easily and effectively. Work well independently and as a supportive and cooperative team member. Highly motivated, reliable and dedicated employee Eager to learn and accept responsibility to acquire new skills

_______________________________________________________________________ 6 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ Please see my resume for additional information about me. I can be reached anytime via my cell phone, 012-5566679. I look forward to speak with you about this employment opportunity and ready for an interview at any time that convenient to you.

Thank you for your time and consideration. Yours sincerely,

Bahiyah Rafidi
Nor Bahiyah bt. Mohamad Rafidi Contact Number: 012-5566679

_______________________________________________________________________ 7 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

QUESTION 4 RESUME

_______________________________________________________________________ 8 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

RESUME

1.

PERSONEL PARTICULARS
Date :Name :Home address :5 June 2008 Nor Bahiyah binti Mohamad Rafidi 38, Jalan Serai Permai 3, Taman Serai Permai, 34300 Bagan Serai, Perak. Mobile phone :E-mail :012- 5566679 bahiyah3478@yahoo.com

_______________________________________________________________________ 9 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ Date of birth :Place of birth :Gender :Marital Status :3 April 1978 Kampar, Perak Female Married

Identity Card No. :- 780403-08-5982 Age:30 years old

Working Experience:- 8 years

2.

EDUCATION
UNIVERSITY Open University Malaysia ( 2007 ) Bachelor of Management with Honours

COLLEGE Taylor’s College (2000) Diploma in Management

_______________________________________________________________________ 10 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ Malaysian University English Test (MUET), Band 5 (1998)

SCHOOL I. SPM or ‘O’ Levels equivalent (1995) Bahasa Malaysia, 1; English Language, 2; Mathematics, 1; Science, 2; Geography ,2; Additional Mathematics ,4,; Principles Of Account, 1; History, 1; Islamic Education, 1.

II.

PMR (1993) Malay Language, A; English, A; Mathematics, A; Science, A; Geography, B; Living Skills, A; Islamic Studies, A.

3.

EMPLOYMENT HISTORY
DATES January 2000 December 2002 PLACES Teluk Intan Guests House POSITIONS Counter Receptionist • RESPONSIBILITIES • take call, register and room booking. attend queries, complaints and arising problems January 2003 – Kolej Kejururawatan Student Affair Officer • to deal with visitors and student and attending to

_______________________________________________________________________ 11 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ until now Pusrawi, Kuala Lumpur • their enquiries. to responsible in coordinating and facilitating students activities • to attend student queries, complains and arising problems

4.

WORKING EXPERIENCE
As a counter receptionist, my works is to take call, register and room booking. This experience enable me to develop my communication and interpersonal skills. In addition, I learnt to be more responsible and accurate. I currently work as a student affair officer in Kolej Kejururawatan Pusrawi, Kuala Lumpur since January 2003. It has been really a great experience. My job gives me a good opportunity to develop the communication techniques I already have and to reveal the ones I never knew about. Talking about the experiences my job brings I would also point out that it develops selfconfidence. My duties acquires me to responsible in coordinating and facilitating students activities. I also have to deal with students queries, complains and arising problems. Through my work experiences I developed the maturity and confidence in my decision

5.

SKILLS.

i) Good working knowledge of Microsoft Office software, Windows _______________________________________________________________________ 12 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _ Movie Maker and uses of internet. ii) Fluent English and Malay , basic Mandarin

6.

STRENGTHS
i) ii) Experience in college working environment. Experienced at providing quality customer service, possess a professional manner iii) Excellent computer skills, able to learn new software easily and effectively iv) Work well independently and as a supportive and cooperative team member v) vi) Highly motivated, reliable and dedicated employee Eager to learn and accept responsibility to acquire new skills

7.

EXTRACURRICULAR ACTIVITIES
Portfolio Manager for OUM Open Day and Convocation Expo 2006

8.

HONOUR AND AWARDS
Student Excellent Award, 2006

9.

REFERENCE/REFEREES

_______________________________________________________________________ 13 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

___________________________________________________________________ _

Dr Jamaludin Abd. Hamid Senior Lecturer Faculty of Business and Management Open University Malaysia Jalan Tun Ismail, 50480 Kuala Lumpur Tel : 03 – 26978850 ext 3422 Mobile phone:- 012-2086232

Dr. Norli Idris Lecturer Faculty of Business & Management Open University Malaysia Jalan Tun Ismail, 50480 Kuala Lumpur Tel : 03 – 26978850 ext 3222 Mobile phone:- 012- 2345679

_______________________________________________________________________ 14 _
OUMH2203 ENGLISH FOE WORKPLACE COMMUNICATION

APPENDIXS

Sign up to vote on this title
UsefulNot useful