Table of Contents

S.No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 . 11 . Topic Executive Summary Profile: Bloom Solutions Vision, Mission & Values Company Overview Services: Bloom Solutions HR Services: Bloom Solutions Clients: Bloom Solutions. Basic Concepts. Survey Questionnaire Data Analysis & Interpretation Research Findings & Recommendations Page No. 2 3 4 5 6 8 11 13 15 20 39

1

Executive Summary
HR Consultancy Firm offers it’s customers a continuum of services to meet their HR needs throughout their business cycle. These firms mainly specialize in Recruitments (Talent Search), Flexi Staffing (Flexi Talent), Training, HR Services, Institutional Services and Assessment Centre. Nation wide network of offices enables the company to meet the needs of its Clients, including the world's largest multinational corporations and Major corporations of India Inc, as well as small and medium size enterprises in all industry sectors. These firms have succeeded in changing its strategy to Globally Service Clients by embracing the entire range of HR Services. Thus, raising productivity through improved quality, efficiency and cost-reduction to enable Clients to concentrate on their core business activities. Bloom Solutions has aggressively expanded its network which is intrinsic to their strategic plans. Consequently, they are opening our doors to more applicants and employers each year with a broader range of excellent available positions to fill and a healthier base of candidates to place in those jobs.

PROFILE: BLOOM SOLUTIONS.
Bloom Software Solutions is a privately owned company offering

2

Off-shore outsourcing and development services. The services and solutions are designed with a focus on secure and scalable business systems. Through the low cost, high quality and reliable software services, we serve our clients giving them value for money and thus client satisfaction. Bloom Software Solutions works in a flexible environment for offering Off-shore outsourcing and software development process, adjusting as per the clients' requirements. Quality work is a prerequisite for every task undertaken at Bloom Software Solutions. Attempting to provide world-class services, they always strive to provide quality work and consider "every effort counts". Excellent and consistent quality at low cost is what drives the business and the company plays by rules of the game. People are the key resources in any service industry. Company highly values its people and their performance. Bloom Software Solutions ensures providing an environment to develop their skills and offers them a rewarding career. Culture at Bloom Software Solutions is governed by: 3 I’s - Innovate Constantly, Illuminate its environment & Integrate with knowledge sharing.

VISION
”To earn global admiration as an IT Outsourcer, by building and 3

maintaining long lasting relationship with people and technology and deliver functional software and excellent services.”

MISSION
”To lead in the various avenues of Software Outsourcing market, implements novel ideas in project development and deliver cost effective and required solutions to its prospective clients.”

VALUES
”We cherish and nurture our values and interactions with all our employees and clients. We have high regards for individual value that creates a transparent atmosphere ensuring outstanding teamwork and rapport, built within the company. We promise to live up to our values.”

COMPANY OVERVIEW:
Bloom Software Solutions technology and process expertise is the foundation of all of our service offerings. Bloom Software Solutions clients have discovered the unbeatable combination of the highest-quality services with the unmistakable bottom-line benefits of software outsourcing.

4

Bloom Software Solutions Delivers: --- On-demand access to over 2,800 highly skilled professionals worldwide. --- Real cost savings by combining local and offshore IT development Capabilities. --- Fastest delivery with 24x7 operations. --- Quality in everything they do. --- Leading edge technology and research with applied R&D organization. --- Proven track-record of successes world-wide in projects of all scale and Dimensions.

SERVICES PROVIDED BY BLOOM SOFTWARE SOLUTIONS:
1. Product Development:

Product Development is a complex process and requires deep expertise to deliver a robust product. Recognized as an Off-shore Product Development

5

leader, Bloom Software Solutions understands the associated challenges, and with its vast experience, has devised strategies to overcome them.
2. Migration & Porting:

Bloom Software Solutions is a migration and porting specialist who can take care of cross platform compatibility challenges, while the Client can stay focused on product innovation. Bloom Software Solutions has specialized skills in this domain and has enabled several technology companies migrate their products to newer technologies. 3. Web – Designing & Multimedia: Bloom Solutions is an expert in website template design, portal development, Flash multimedia, brand creation and web based graphics. They have an integrated team of web designer, creative designers, writers, web programmers and web marketing professionals to make web site more attractive as well as content reach. On the bases of their customize web design process they are different from typical web design companies. They have built a reputation for creating a lot of web portals for Governments, Corporate as well as in Offshore World. 4. Infrastructure Solutions: Maximize ROI’s— while one benefits from higher quality of services and innovative solutions to your business challenges with Infrastructure Solutions from Bloom Software Solutions. They provide a comprehensive infrastructure assessment & consulting, implementation & migration, project & program management, security, and

6

support services to organizations worldwide.

HUMAN RESOURCES SERVICES OFFERED BY BLOOM SOLUTIONS:
Bloom Software Solutions is a leader in the HR Services industry, offering customers a continuum of services to meet their HR needs throughout their business cycle. They specialize in Recruitments (Talent Search), Flexi Staffing (Flexi Talent), Training, HR Services, Institutional Services and Assessment Centre. Nation wide network of offices enables the

7

company to meet the needs of its Clients, including the world's largest multinational corporations and Major corporations of India Inc, as well as small and medium size enterprises in all industry sectors. Bloom Software Solutions has succeeded in changing its strategy to Globally Service Clients and as India's Premier HR Company embraces the entire range of HR Services .Thus, raising productivity through improved quality, efficiency and cost-reduction to enable clients to concentrate on their core business activities. The main aspects of HR Services are: a). Skill Areas: We specialize in the practice of recruiting and resource management and apply this expertise across a breadth of technology stacks. Categorized below are some of the skills we have provided to our clients.

b). Recruiting Talent: Bloom Software Solutions Account Leaders and Technical Recruiters understand the technology areas and are experts at assessing the client requirements, interpreting them and qualifying the candidates using the Bloom Software Solutions's own sourcing methodology perfected over the years. As is required by changes in technology, the Account team members undergo continuous training in IT areas and resourcing methodologies. They are also members of recruiting SIGs (Special Industry Group) where they share and learn industry best practices.

8

They qualify candidates through strict adherence to the traditional and timetested process of multi-point contact, in-person interviews, tech-checks and reference checks. They recruiters develop a strong understanding of a candidate's skills, preferences, strengths and weaknesses to ensure the best match in terms of assignments, as well as to help them further their career. As required by their client, we also perform a background check and drug testing. c). Value Proposition: Value Proposition to their clients is made up of several essential success criteria while offering IT staffing services. d). Experience: Their professionals understand the technology challenges that companies face and have the skills to provide qualified resources to our clients. They specialize in the practices of recruiting, staffing and resource management. e). Cost Savings: Pyramid offers its clients our services utilizing a competitive, small company cost structure, thereby maximizing savings to our clients. They clients save 20-30% over their existing cost by employing our services. f). Quick Turnaround: Their average response time to a job requisition is less than 2 business days. They achieve a quick response by developing access to a local, readily available consultant pool. In some instances or with some special skills, they

9

utilize the services of sub-tier relationships. They have identified key partners that specialize in niche technology areas. This allows them to bring their expertise to the benefit of our clients. g). Closed Positions: Providing long term, on-time talent to an organization is the essence of Human Resource Consulting. Bloom Software Solutions's methodology of managing top, middle and junior management hires is based on the foundation of establishing the bonafide of the candidate. Keeping the industry pre-requisites firmly in mind, their team selects aspirants with an in-depth understanding of your organization’s discrete identity. Focused conversations with the candidate draws out a vital fact file outlining his conditioning, personal goals, ideal job, trust mechanism, etc. A complete brief such as this arms us to effortlessly place a round peg in a round hole. Bloom Solutions Executive Search team has intense experience of working with some of the most discerning organizations.

MAIN CLIENTS OF BLOOM SOLUTIONS FOR HR SERVICES
1. AMD India.

17.TCGI Information Tech. 18.INS Zoom Software Solutions. 19.Eagle Software Solutions. 20.Perot Systems Ltd. 21.ITPL Technologies. 22.Fragomen Software Solutions. 23.Global Edge Software Ltd.

2. Mindtree Consultancy Firm. 3. Tata Consultancy Services. 4. Challaw Law Firm. 5. Wipro Ltd. 6. HCL Technologies. 7. Hewlett Packard (HP).

10

8. CMS Computers. 9. Fakhoury Law Group. 10.Oracle. 1. Atrenta Technologies. 11.Huawei Solutions. 2. Rambus Pvt. Ltd. 12.Novozymes Ltd. 3. Usi Technologies. 13.Proteans Software Solutions. 4. Broadcom Pvt. Ltd. 14.Sasken Communications. 5. Intel India Ltd. 15.Subex Technologies. 6. Netlogic Pvt. Ltd. 16.Symphony Services. 7. Cognizant Ltd. 8. Convergys Pvt. Ltd.
9. ITC Infotech.

24.Geodesic Information Systems 25.Mphasis Solutions. 26.Pico Systems Ltd.
10. Logix Micro Systems. 27.Sapient Technologies.

11.Nvidia Technologies. 28.MaFoi Consultancies. 12.SAP India Pvt. Ltd. 29.SLK Software Systems. 13.Siemens Systems. 30.L&T Infotech. 14.Delphi Pvt. Ltd. Solutions. 31.Vedior Software 15.FCG India Ltd. Ltd. 32.Dell India Pvt. 16.Hughes Software Systems.
17. Honeywell Technology Ltd. 18. iGATE Global Solutions Ltd.

11

RESEARCH OBJECTIVE:
The research objective is to understand the client satisfaction level for the Human Resource Services provided by Bloom HR Consultancy Firm. This provides a summary of survey results critical for Human Resource Services. The results highlights the satisfaction levels, benefits & nonbenefits of the clients of Bloom HR Consultancy Firm. The report gives a scope for Bloom HR Consultancy Firm to provide better Human Resource Services to its clients and maintain a long run relationship with its clients so that they can get benefited by Bloom’s HR Services.

Demographic Summary: Provides a breakdown on the amount of clients by the demographic group. Dimensions Summary: Provides a summary of aggregate scores by the Performance Dimensions.

12

Distribution of Scores: Provides detailed results for each question asked in the questionnaire of the survey. Written Comments: Describes the written feedback as provided by clients.

Ten common concepts to measure the satisfaction levels of the clients towards its HR Consultancy Firm with respect to Human Resource Services are as follows:
1. Knowledge and Client rating for the Consultancy Firm. 2. Quality & Standard of the Human Resource Services. 3. Quality of Client Service. 4. Future availing possibility of the clients.
5. Knowledge, Standard, Attitude, Professionalism, etc. of the IT

Recruiter’s.
6. Time taken to close a particular Job requirement by the firm.

7. Methodology and Procedure of the IT Recruiters to undertake a Job requirement. 8. Possibility of handling complex job requirements. 9. No. of job approvals through the consultancy firm to the client in a period of one month.

13

10.Quality and Standard of the candidates approved by the consultancy firm to its client.

SURVEY QUESTIONNAIRE
Dear Customer: Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. 1. How did your company come to know about Bloom Software Solutions? o Other IT Companies. o Other Consultancy Firms. o Internet. o Magazines & Newspaper. o Through professionals.
2. Are you satisfied with the services from Bloom Solutions?

o Extremely satisfied

14

o Very satisfied o Neutral o Very dissatisfied o Extremely dissatisfied 3. What was the quality of customer service you received from the recent experience with Bloom Solutions? o Excellent service. o Satisfactory service. o Unsatisfactory service.
4. For the future Job Requirements how likely are you going to avail

the services from Bloom Solutions? o Definitely would avail. o Probably would avail. o Might or might not avail.
o Probably would not avail.

5. Did Bloom Solution’s IT Recruiter? o Quickly identify the problem. o Appear knowledgeable and competent. o Help you get appropriate candidates. o Handle issues with courtesy and professionalism.

6. How much long did it take to get the appropriate candidates for a

particular Job requirement?

15

o Around 15 days. o Between 15 to 30 days. o More than a month.
o The job requirement is still not closed.

7. What is your perception about Bloom Solution’s IT Recruiters? Strongly Disagree IT Recruiters are well trained. IT Recruiters are well supervised. IT Recruiters adhere to professional standards of conduct. IT Recruiters act in client’s best interest. Overall, I am [] [] [] Somewhat Disagree [] [] [] Neither Agree or Disagree [] [] [] Somewhat Agree [] [] [] Strongly Agree [] [] []

[] []

[] []

[] []

[] []

[] []

16

satisfied with the IT Recruiters of Bloom Solutions.
8. What degree of confidence did you have in the

knowledge/professionalism of the IT Recruiter(s) who provided the service(s) from Bloom Solutions? o Confident. o Not Confident. o Can’t Say.

9. Are you satisfied with the methodology and procedure in which Bloom Solutions processes the job requirements?
o Extremely satisfied. o Very satisfied. o Neutral. o Very dissatisfied. o Extremely dissatisfied.

10. According to you can Bloom Solutions handle complex Job

Requirements in the IT field? o Definitely can handle. o Can’t say. o Surely cannot handle.

17

11. What is the approximate number of the job approvals through

Bloom Solutions in a period of one month? o 50 approvals. o More than 50 approvals. o Less than 50 approvals. 12.The candidates short listed by Bloom Solutions, do they satisfy the all the criteria for getting selected to the client company and are those the appropriate candidates? o Most of them satisfy. o Some of them satisfy. o Few of them satisfy.
13. Thinking of similar services offered by other companies, how

would you compare Bloom Solutions services? o Best, based on experience. o Similar service. o Worse, based on experience.
14. Would you recommend Bloom Solutions to another Software

Company looking for consultancy services?
o Yes. o No.

o Might or might not. 15.Overall, how would you rate Bloom Solutions for its HR Services?

18

o Excellent service. o Good service. o Average service.

o Unsatisfactory service. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing services in the future. If you have any comments or concerns about this survey please let us know.

DATA ANALYSIS AND INTERPRETATION
Table 1: How did your company come to know about Bloom Software Solutions?
Options Other IT Companies. Other Consultancy Firms. Internet. Magazines & Newspaper. Through professionals Total No. of Respondents 9 15 9 5 12 50 Percentage 18 30 18 10 24 100

Chart 1

Other IT Companies. Other Consultancy Firms. Internet.

24%

18%

10% 18%

19

30%

Magazines & Newspaper. Through professionals

The above table and chart shows that most of the companies came to know about Bloom Solutions through other consultancy firms dealing in same or different field i.e., 30%. Professionals in the same or different field also have much to know about Bloom Solutions i.e., 24%. Internet also serves as a major source of information about Bloom Solutions along with other IT Companies dealing with Bloom Solutions i.e., 18%. Then finally Magazines and Newspapers act as a source i.e., 10%. Table 2: Are you satisfied with the services from Bloom Solutions?
Options Extremely satisfied Very satisfied Neutral Very dissatisfied Extremely dissatisfied Total No. of Respondents 20 24 5 1 0 50 Percentage 40 48 10 2 0 100

Chart 2
2% 10% 0% 40%
Extremely satisfied Very satisfied Neutral Very dissatisfied

48%

Extremely dissatisfied

The above table and chart shows that 48% of Bloom’s clients are satisfied with its HR services and 40% of clients are extremely satisfied and have no complaints about Bloom’s HR services. 10% of the clients are both satisfied and dissatisfied depending upon the situation i.e., they are neutral. Finally

20

2% of the clients are dissatisfied with Bloom Solutions based on some experiences. So overall the maximum no. of clients are satisfied with Bloom Solutions HR Services.

Table 3: What was the quality of customer service you received from the recent experience with Bloom Solutions?
No. of Options Excellent service. Satisfactory service. Unsatisfactory service. Total Respondents 18 30 2 50 Percentage 36 60 4 100

Chart 3
4% 36%
Excellent service. Satisf actory service. Unsatisf actory service.

60%

The above table and chart shows that on the basis of the recent experience with Bloom Solutions around 60% of the clients received a satisfactory service and 36% of the clients received excellent service from Bloom Solution. Only 4% of the clients received unsatisfactory service due to some

21

reasons. Therefore, Bloom Solutions provides good and commendable service to its clients.

Table 4: For the future Job Requirements how likely are you going to avail the services from Bloom Solutions?
Options Definitely would avail. Probably would avail. Might or might not avail. Probably would not avail. Total No. of Respondents 34 12 4 0 50 Percentage 68 24 8 0 100

Chart 4
8% 24% 0%
Definitely w ould avail. Probably w ould avail. Might or might not avail. Probably w ould not avail.

68%

The above table and chart shows that for the future job requirements 24% of the clients would avail the HR services of Bloom Solutions as usual and 68% of the clients would definitely without any doubts avail the services of Bloom Solutions. Only 8% of the clients would are not sure whether to avail

22

the services or not. Therefore maximum no. of the clients are satisfied with the HR services of Bloom Solutions and would like to avail the services in the future too.

Table 5: Did Bloom Solution’s IT Recruiter? A. Quickly identify the problem. B. Appear knowledgeable and competent. C. Help you get appropriate candidates. D. Handle issues with courtesy and professionalism.
Options A&B A&C A&D B&C B&D C&D All of the above. Total Respondents 9 5 7 14 12 3 0 50 Percentage 18 10 14 28 24 6 0 100

Chart 5
6% 0% 24% A&B 18% 10% A&C A&D B&D

B&C The above table and chart shows that around 28% of the clients feel that Bloom

Solutions IT Recruiters are knowledgeable 14%competent and & D get appropriate and help C candidates. 24% feel that IT Recruiters are along with knowledge the above. All of and competency they can handle requirements very well. 18% feel that the IT Recruiters are knowledgeable, competent and quickly understand the job requirement. 14% feel that they can quickly identify the requirement and can handle the requirement very well. 10 % feel that they quickly identify the requirement and help get appropriate candidates. 6% feel that they help get right candidates and can handle situations well. 23
28%

Table 6: How much long did it take to get the appropriate candidates for a particular Job requirement?
Options Around 15 days. Between 15 to 30 days. More than a month. The job requirement is still not closed. Total Chart 6
4% 40%
Around 15 days. Betw een 15 to 30 days. More than a month.

No. of Respondents 20 20 8 2 50

Percentage 40 40 16 4 100

16%

40%

The job requirement is still not closed.

The above table and chart shows that 40% of the clients feel it took 15 to 30 days to get appropriate candidates through Bloom Solutions. 16% feel that it took more than a month to get appropriate candidates. For 4% of the clients the job requirement is still not closed due some reasons. Therefore overall

24

Bloom Solutions is able to provide the service in the time specified by its client.

Table 7: What is your perception about Bloom Solution’s IT Recruiters? Ques a) Are the IT Recruiters are well trained?
Options Strongly Disagree Somewhat Disagree Neither agree nor disagree Somewhat Agree Strongly Agree Total No. of Respondents 0 2 6 18 24 50 Percentage 0 4 12 36 48 100

Chart 7 (a)
0% 4% 12% 48% 36%
Strongly Disagree Somew hat disagree Neither agree nor disagree Somew hat disagree Strongly Agree

From the above table and chart 36% of clients somewhat agree that Bloom Solutions IT Recruiters are well trained with their work and 48% strongly agree that the IT Recruiters are very well trained with the work. 12% of the clients are not sure. Only 4% somewhat disagree that the IT Recruiters are

25

very well trained based on some experiences. Overall, Bloom Solutions IT Recruiters are very well trained by the company and know their job well.

Ques b) Are the IT Recruiters are well supervised?
Options Strongly Disagree Somewhat disagree Neither agree nor disagree Somewhat Agree Strongly Agree Total No. of Respondents 0 0 12 15 33 50 Percentage 0 0 24 30 66 100

0% 0%

Chart 7 (b)

20%

Strongly Disagree Somew hat disagree Neither agree nor disagree

55%

25%

Somew hat disagree Strongly Agree

The above table and chart shows that 66% of the clients strongly agree that the Bloom Solutions IT Recruiters are well supervised and 30% somewhat agree that Bloom Solutions IT Recruiters are well supervised. 24% of clients are not sure about Bloom Solutions supervision. Overall, IT Recruiters of Bloom Solutions are very well supervised by the management.

26

Ques c) Do the IT Recruiters adhere to professional standards of conduct?
Options Strongly Disagree Somewhat disagree Neither agree nor disagree Somewhat Agree Strongly Agree Total No. of Respondents 0 0 0 9 41 50 Percentage 0 0 0 18 82 100

Chart 7 (c)

0%

18%

Strongly Disagree Somew hat disagree Neither agree nor disagree Somew hat disagree

82%

Strongly Agree

The above table and chart shows that the 82% of the clients strongly agree that Bloom Solutions IT Recruiters adhere to professional standards of conduct and 18% somewhat agree with the statement. Overall, Bloom Solutions IT Recruiters are true professionals and adhere to professional and corporate standards of conduct.

Ques d) Do the IT Recruiters act in client’s best interest?
Options No. of Respondents Percentage

27

Strongly Disagree Somewhat disagree Neither agree nor disagree Somewhat Agree Strongly Agree Total

0 0 0 5 45 50

0 0 0 10 90 100

Chart 7 (d)

0%

10%

Strongly Disagree Somew hat disagree Neither agree nor disagree Somew hat disagree Strongly Agree

90%

The above table and chart shows that 90% of the clients strongly agree that Bloom Solutions IT Recruiters act in client’s best interest and 10% somewhat agree about the statement. Overall, Bloom Solutions IT Recruiters fully work for client’s best interest and are interested in client’s growth as much as possible.

Ques e) Are you satisfied with the IT Recruiters of Bloom Solutions?
Options Strongly Disagree Somewhat disagree Neither agree nor disagree Somewhat Agree No. of Respondents 0 0 3 5 Percentage 0 0 6 10

28

Strongly Agree Total

42 50

84 100

Chart 7 (e)

0% 6%

10%

Strongly Disagree Somew hat disagree Neither agree nor disagree Somew hat disagree Strongly Agree

84%

The above table and chart shows that 84% of clients are fully satisfied with the

IT

Recruiters of Bloom Solutions and 10% are not so satisfied.6% of the clients can’t say whether they are satisfied or not. Overall Bloom Solutions IT Recruiters keeps there clients fully satisfied and they truly work for their clients interest.

Table 8: What degree of confidence did you have in the knowledge/professionalism of the IT Recruiter(s) who provided the service(s) from Bloom Solutions?
Options Confident. Not Confident. Can’t Say. Total No. of Respondents 43 0 7 50 Percentage 86 0 14 100

29

Chart 8

0%

14%
Confident. Not Confident. Can’t Say.

86%

The above table and chart shows that 86% of the clients have full confidence in the IT Recruiters of Bloom Solutions and 14% of the clients are not sure about their confidence level. Overall, the clients have full trust, faith & confidence in the knowledge and professionalism of IT Recruiters of Bloom solutions.

Table 9: Are you satisfied with the methodology and procedure in which Bloom Solutions processes the job requirements?
Options Extremely satisfied. Very satisfied. Neutral. Very dissatisfied. Extremely dissatisfied. Respondents 12 34 4 0 0 Percentage 24 68 8 0 0

30

Total
Chart 9

50

100

0% 0% 8%

24%

Extremely satisf ied. Very satisf ied. Neutral. Very dissatisf ied. Extremely dissatisf ied.

68%

The above table and chart shows that 68% of the clients are satisfied with procedure and methodology in which Bloom Solutions processes the job requirement and 24% of the clients are extremely satisfied and have full confidence in the way Bloom solutions works for them. 8% of the clients are not sure whether and are neutral about the statement. Overall, Blooms Solutions works and adopts the methodology suitable and favorable by its clients.

Table 10: According to you can Bloom Solutions handle complex Job Requirements in the IT field?
Options Definitely can handle. Can’t say. Surely cannot handle. Total No. of Respondents Percentage 42 84 8 16 0 0 50 100

31

Chart 10

16%

0%
Def initely can handle. Can’t say. Surely cannot handle.

84%

The above table and chart shows that 84% of the clients believe that the IT Recruiters of Bloom Solutions can handle any type of job requirement whatever amount of complexity it may have and 16% are not sure about the handling of complex requirements by Bloom Solutions IT Recruiters. Overall, the clients believe in the capability and potential of the IT Recruiters of Bloom Solutions.

Table 11: What is the approximate number of the job approvals through Bloom Solutions in a month?

Options 50 approvals. More than 50 approvals. Less than 50 approvals. Total

No. of Respondents 8 3 39 50

Percentage 16 6 78 100

32

Chart 11

16% 6%
50 approvals. More than 50 approvals. Less than 50 approvals.

78%

The above table and chart shows that 78% of the clients make less than 50 job approvals in a month through Bloom Solutions, 6% more than 50 job approvals and 16% have around 50 job approvals in a month.

Table 12: The candidates short listed by Bloom Solutions, do they satisfy the all the criteria for getting selected to the client company and are those the appropriate candidates?
Options Most of them satisfy. Some of them satisfy. Few of them satisfy. No. of Respondents 41 7 2 Percentage 82 14 4

33

Total

50

100

Chart 12

14%

4%
Most of them satisf y. Some of them satisf y. Few of them satisf y.

82%

The above table and chart shows that 82% of the clients say that most of the candidates satisfy their criteria in the candidates short listed by Bloom Solutions, 14% of the clients say that some of them satisfy and 4% say only a few of them satisfy there criteria for selection. Overall, maximum no. of candidates short listed by Bloom Solutions are the right and potential candidates for its clients.

Table 13: Thinking of similar services offered by other companies, how would you compare Bloom Solutions services?
Options Best, based on experience. Similar service. Worse, based on experience. Total No. of Respondents 28 22 0 50 Percentage 56 44 0 100

34

Chart 13
0% 0% 44% 56%
Best, based on experience. Similar service. Worse, based on experience. Options

The above table and chart shows that 56% of the clients feel that services provided by Bloom Solutions is better than other consultancies in the same field, 44% feel that almost the services provided by Bloom Solutions is the same as compared to other consultancies and their is no difference and none of the clients feel that Bloom Solutions services is worse than other consultancies. Overall, the services provided by Bloom Solutions is par above excellence than other consultancies.

Table 14: Would you recommend Bloom Solutions to another Software Company looking for consultancy services?
Options Yes. No. Might or might not. Total No. of Respondents 38 0 12 50 Percentage 76 0 24 100

35

Chart 14

24% 0%
Yes. No. Might or might not.

76%

The above table and chart shows that 76% of the clients would recommend Bloom Solutions to other software companies looking for consultancy services and 24% of the clients are quite not sure whether they would recommend Bloom Solutions to other companies or not.

Table 15: Overall, how would you rate Bloom Solutions for its HR Services?
Options Excellent service. Good service. Average service. Unsatisfactory service. Total Respondents 17 28 5 0 50 Percentage 34 56 10 0 100

36

Chart 15

10%

0% 34%
Excellent service. Good service. Average service. Unsatisf actory service.

56%

The above table and chart shows that 56% of the clients feel that Bloom Solutions provide good service and 34% feel that Bloom provides excellent service as they are fully satisfied with the firm. 10% of the clients feels that Bloom Solutions needs little more improvement in their service and feel that the firm provides average service. Overall, Bloom Solutions provides commendable service which is very much satisfied by its clients.

RESEARCH FINDINGS & RECOMMENDATIONS:
1) Maximum numbers of Bloom’s clients are satisfied with its Human Resource Services and also with standard, quality & professionalism of the IT Recruiters of Bloom Solutions.
2) On the basis of the survey and its results Bloom Solution still has to

improve its procedure and methodology of undertaking job requirements according to some clients.

37

3) Bloom Solutions has to increase the number of its IT Recruiters as

more and more job requirements would come in the future from its clients through various recruitment sources. The only recruitment source prevailing in Bloom Solution is recruitment through Job Portals like Monster.com, Knaukri.com, Timesjob.com, etc. or through employee referrals.
4) Some clients who are not so much satisfied with Human Resource

Services of Bloom Solutions due to some reasons, for them Bloom Solutions has to take necessary measures such as standardization of the service and the IT Recruiters, increasing the pace of closing job requirements, more effectiveness of the methodology and procedure used by Bloom Solutions to close job requirements, ensuring customer satisfaction to the fullest, increasing the no. of job approvals in a month and ensuring the capability of the IT Recruiters to undertake complex job requirements. 5) Enhancing the level of training and development of the IT Recruiters in Bloom Solutions from the prevailing level and enhancing the recruitment and selection procedure for the IT Recruiters.

38

Sign up to vote on this title
UsefulNot useful