http://punjab.bsnl.co.in/bandhan_bb1.

htm

Dear friends,

The Broadband Speed does not alone depend upon the Broadband Plan of the connection, there are multiple factors that boost or enhance the performance of Broadband speed on your System. Just for the knowledge & for better understanding you can note down the following points. Pls keep these points/steps in mind while Installing/Troubleshooting Broadband connection or resolving Internet speed problem. I am sure it will help in improving your Internet experience with BSNL.

Steps for a Trouble free Broadband Internet Connection:1. For Reliability & Speed use following DNS addresses: a) On Dialup or Bridge mode Broadband connections. Enter following DNS address at Local Area Connection or Wireless Network Connection. Primary DNS -- 192.168.1.1 (Filling this IP will automatically takes first DNS server from BSNL) Alternate DNS -- 156.154.70.1 or 156.154.71.1 or 4.2.2.2 or 208.67.222.222 or 208.67.220.220 or 8.8.4.4 or 8.8.8.8 (Use any of these)

b) Automatic or Multiuser or PPPoE mode Broadband connection. Login inside the Modem or Router Interface and enter the following DNS address Primary DNS -- 156.154.70.1 or 156.154.71.1 or 4.2.2.2 or 208.67.222.222 or 208.67.220.220 or 8.8.4.4 or 8.8.8.8 (Use any of these) Alternate DNS -- 156.154.70.1 or 156.154.71.1 or 4.2.2.2 or 208.67.222.222 or 208.67.220.220 or 8.8.4.4 or 8.8.8.8 (Use any of these but different from Primary DNS)

2. Check SNR Value: SNR (Signal to Noise Ratio) Margin value at Downstream must be greater than 13 dB. See DSL Line Parameters in Modem Interface Page under heading Overview or Device Info or Status or Statistics. If value is lower than 13 dB then insist for change of line, Jumper, Vertical, DP or Pair. Broadband may work higher than 7 dB SNR Margin but there would be likely an affected slow speed, frequent disconnections and time out.

3. Check Attenuation value: Attenuation value at Downstream must be less than 43 dB. See DSL Line Parameters in Modem Interface Page under heading Overview or Device Info or Status or Statistics. If value is greater than 43 dB then insist for Change Phone Line (Drop Wire), Jumper, Vertical, DP or Pair. Broadband may work higher than 43 dB Attenuation but there would be likely an affected speed, frequent disconnections and time out.
1 of 6

05-05-2013 7:33 PM

http://punjab.bsnl.co.in/bandhan_bb1.htm

Practically its not possible to provide a line with exact values of SNR & Attenuation. So variations could be there.

4. Choose Right MTU Size (Maximum Transmission Unit): Almost all MTU sizes (like 1500, 1492 or 1480) give good speed performance among all website browsing & downloading. It is defined inside the Modem or Router configuration page. But one should preferably use 1492 as MTU in all Modem/Router connections until & unless one faces any significant problem with MTU. 5. Always use ADSL Splitter: ADSL Splitter must be used on a Telephone line at subscriber premises. It divides main Telephone Line coming from Exchange into Phone (low frequency) and Broadband (high frequency) connection. 6. Right Physical Layout: Physical Layout of line must be in accordance with the technical norms followed for Broadband connection i.e., Phone Line coming from DP/Pillar Side must be first terminated at an ADSL Splitter in a subscriber's home. 7. Use Multiple Telecommunication devices only after Splitter: Also before splitter there must be ---No Parallel Phones Connection, No Intercom, No EPBAX, No Joints/Cuts in Line, No Conduit/Internal Wiring. All the above devices must be used after an ADSL Splitter.

8. Use Good Quality Wires: For a Telephone having a Broadband connection, Pls avoid PVC wires & other non-Telecommunication wires. Instead Use Drop Wire (Copper) supplied by BSNL. 9. Keep the line path away from any Interference: Telephone Line Path should be away from Electrical Lines & Electrical or Electronic Appliances/Equipments/Devices. 10. Keep Connecting Terminals Clean: All Terminals or Connecting Points must be Clean & Rust//Dust/Carbon free. 11. Cover Joints: Proper Insulation & Tapping of Joints must be done at all points or terminations. Don't let any joints open or hanging loose in the air.

2 of 6

05-05-2013 7:33 PM

http://punjab.bsnl.co.in/bandhan_bb1.htm

12. Check Loose connections: Telephone wires, LAN Cables, USB cables should be tightly & properly connected for proper flow of data transmission. 13. Choose Right Media: For fast speed, LAN Cable should be preferred over Wireless medium & Wireless (Wi-Fi) should be preferred over USB Cable for Broadband connections. 14. Avoid Joints/Cuts: Check Telephone Line/Drop wire for any Cuts & Cracks and replace the same. If possible Use single wire without any Joints/Rosette. 15. Line should be Clear: There must be No Noise & Disturbance in the telephone line. Pick the phone receiver and dial any digit (lets say 5) and silently hear the Sound if any. Any good line has a complete silence. 16. Use Proper Modulation: If the distance of the subscriber's modem is more than 2.5 kms of length from the Telephone Exchange (DSLAM) then Use only G.dmt Modulation in the modem DSL settings. Disable all other modulations if possible. The distance of underground cable from Exchange to Home is considered rather than road or aerial distance.

17. Use Proper & High Quality Splitter: If SNR or Attenuation levels are not at recommended levels even after Line Change etc. then Pls change Splitter to see any difference. Sometimes internal circuit of splitter becomes faulty & gives false SNR or Attenuation values.

18. Use Proper & High Quality Modem device:Modems of different Companies or different Models of Modem have different Internal Circuitry and they read line parameters differently. So if Line parameters are not at recommended levels then pls change Modem to see the difference. The Modems like Teracom, Huawei, Ut-Star, Tp-link, D-link, Netgear and Link Sys perform exceptionally well even in poor signal to ratio conditions also. That means if your house is at considerable distance from nearest BSNL exchange, naturally the line attenuation will be more and the cheap quality Modems would fail to perform reliably or read line profile.

19. Use UPS for stable power: Try to Use power supply from a UPS (Uninterrupted Power Supply) for Modem & Router's adapter to avoid any kind of power fluctuations.

3 of 6

05-05-2013 7:33 PM

http://punjab.bsnl.co.in/bandhan_bb1.htm

20. Use Correct Adapter: Use Modem Adapter as per the Original Current & Voltage rating given & printed on Modem box. Using low voltage or current rating adapter may cause DSL to become unstable.

21. Prefer PPPoE settings over Bridge mode of connection: PPPoE (Always ON) settings are much stable, secure and faster than Bridge (Dial-up) settings. Even if there is High Attenuation and Low SNR the Broadband connects and works well for most of the times. Hackers can't access your PC easily in PPPoE connection. 22. Check Line Profile: The default Line Profile of a broadband connection (DSLAM port) is generally 2 Mbps (2048kbps). But sometimes speed problem comes when we have 4Mbps or higher plan & our speed does not cross beyond 2Mbps. Then we need to check whether our Line profile configured correctly as per our selected Broadband plan. Wrong profile freezes our speed at certain level. 23. Lower Line profile if poor line quality: If the Line quality is very poor despite using all the above steps & the Broadband plan or speed requirements are less than 2 Mbps speed bandwidth (like in the case of unlimited 256kbps or 512kbps or 1Mbps Plan) then request your local NIB Section to Lower the Line Profile of Broadband connection (DSLAM port) to 1 Mbps from the default profile of 2Mbps. It will make your SNR signal value to go up, the DSL Link stability & speed increases. This could be the last resort for broadband connections installed at far distances (usually in rural areas) or with very poor line quality. This is done only with the permission of NIB staff and to save the connection from being getting disconnected. For us, every customer is important & we need to find out ways to satisfy his purpose & utility. 24. Remove unused/extra PVC values: You may delete or disable all the irrelevant PVC values in the WAN settings of the Modem except 0/35 which is meant for BSNL Broadband. Some PVC values like 0/100, 0/32, 8/35 are used for IPTV, VPN & VoIP respectively and generally not used for any home broadband connection until & unless customer has subscribed to the above special services.

25. Check if you crossed your high speed download limit: In some connections, it is noticed that Broadband speed decreases after a specific download limit. Those unlimited plans comes under fair usage policy (FUP Plans) where the broadband speed comes down automatically after the stipulated download limit at higher speed is consumed. So actually speed decreases due to the chosen plan by the user itself.

26. Select right Modem Settings: Always Enable NAT, Firewall and Default Route in the Modem configuration page.

4 of 6

05-05-2013 7:33 PM

http://punjab.bsnl.co.in/bandhan_bb1.htm

27. Disable Automatic Updates of softwares: If possible disable Automatic Updates of most of the third party Programs installed in your Computer. Instead choose manual updates available in the options.

28. Remove unused software applications: Please Delete or Uninstall Unnecessary Softwares like Web Toolbar, Add-ons, browser extensions, Screensavers, Weather updates, Desktop Gadgets and programs hooked to online from the PC. 29. Install Good Anti-Virus: Use any (free or paid) good Anti-Virus with Internet Security suite for extra protection from Malwares. As most of the speed is hogged by Viruses, Trojans, Worms, Spywares, Adwares etc. likely present in all computers due to use of pen drives & online activities.

30. Choose Good Browser: One should use Mozilla Firefox, Google Chrome or Opera for Web Browsing which is faster, safer and reliable than Internet Explorer. 31. Install Updates timely: Install all Security and Essential updates regularly from Microsoft if you are using Genuine Windows in your computer. Those who are using non-Windows operating system should also follow the same. 32. Use Specific software for specific purpose: Use Download Manager for Downloading Files rather than using inbuilt windows traditional downloading feature for saving files in hard disk. As the Download Manager uses specific technology which boost speed many times (i.e., utilizes full bandwidth available in your Broadband Plan).

33. Choose good Operating System (Windows): Prefer Windows XP or Windows 7 than the Windows Vista for using Internet as the latter is slower in comparison to others while using Internet based activities & programs. 34. Only one ADSL splitter per Line: Never use Two ADSL Splitters on same line for any parallel phone connections, Instead use phone extensions for using multiple telephone connections. 35. Secure your Wi-Fi: Never let your Wireless Modem or Router unsecured. Use WEP-128 bits or WPA security key settings. You may also use MAC based security. Choose strong but easy to remember Wi-Fi password containing both letters & digits.
5 of 6

05-05-2013 7:33 PM

http://punjab.bsnl.co.in/bandhan_bb1.htm

36. Ensure proper connections in Exchanges too: All connections, jumpers and fuses should be neatly & tightly connected at MDF Side of the Telephone Exchange). 37. Unplug fuses in rare cases: In old (E10B) exchanges we may avoid using GD Tubes in Fuses at MDF side to increase Line Quality i.e., SNR value. It should be used only in cases where the line quality is not so good.

38. Keep a tab on Torrent softwares: Most of the torrent softwares keep running all the time in the background which may reduce your browsing speed. So better quit the application if its not in use.

39. Choose Right Plan for Right Purpose: One should use right broadband plan for right kind of activity. Suppose someone wants to use audio chat then one should have more than 128kbps speed and if someone wants to use Video chat then one should use 512 kbps plan. The speed of 256 kbps is fine for email checking & browsing different websites. For multitasking, one should prefer high speed broadband plans. So, one should opt Right plan for Right kind of online activity. 40. Last but not the Least, Wires & connections installed in Pillars and DP boxes should be free from Dust and Rust for good line parameters.

There are several other factors at various levels which affect Internet speed but most of the above points are enough to be checked at Telephone Exchange, Outdoor & at subscriber's premises to troubleshoot slow or unstable Internet speed if there is no issue at back-end server.
The above Article is Exclusively Compiled and Written for Broadband Engineers (TTA) working in BSNL by me. Note: - Pls feel free to give Feedback/Suggestions on the article for further improvement.

Thanks & Regards,

Bandhan Preet Singh,

Computer/Broadband Engineer (TTA), BSNL, Sec.34, Chandigarh SSA, Punjab. WLL No. 0172-2012013 Call Timings 10-5:30 (Mon to Sat) For any queries you can email at bandhanpreetsingh at bsnl dot co dot in

Stay Tuned to www.BSNL.in for all of your Telecom Solutions.

6 of 6

05-05-2013 7:33 PM