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COMMISSION COPY
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(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: IMMEDIATE Date: 09/14/2001

To: Investigative Services Attn: SIOC


Boston
New York
Washington Field 9/11 Law Enforcement Privacy

From: Kansas City


Squad 4
Contact: SA

Approved By:

Drafted By:

Case ID #: 265AD-NY-280350-KC- ; Pending)

Title: MAJOR CASE #182;


TWIN TOWERS BOMBING;
00: NEW YORK

Synopsis: (CONTROL LEAD NUMBER: KC 323) Information received


from Linda Emley, World Span, on 09/13/2001.

Details: For information of SIOC and receiving offices, Linda


Emley contacted Kansas City FBI on 09/13/2001, advising she was
doing internal research for airline ticket fraud when she ran
across airline booking records for five Pakistanis on American
and United flights. Emley believes records reveal some of these
bookings were on some of the actual flights highjacked from
Boston and New York. '

Emley advised she continues to receive real time


bookings from Karachi, Pakistan for flight originating in various
U.S. cities.

Doug Abramson.and Peg Cassidy, Legal Department, World


Span, authorized hard copies of these transactions to be faxed to
the FBI office in Kansas City. Abramson is interested in
establishing real time monitoring by the FBI or FAA on the
company Internet booking site, in order to determine on a real
time basis, if these ticket bookings and cancellations are of
interest to the Federal Aviation Administration (FAA), as well as
foreign and domestic airline carriers.

REQ. #29-2 000000001


To: Investigative .ervices From: Kansas ,ity
Re: 265AD-NY-280350-KC, 09/14/2001

Attached hereto are copies of the facsimiles received


by Kansas City from World Span, which reveal the aforementioned
attempts to purchase airline tickets through the Internet.

This information was also provided to FAA, Kansas City,


Missouri, to contact Linda Emley in order to obtain real time
information about potential airline ticket bookings and provide
this information to the airlines.

REQ. #29-2 000000002


/9/11 Personal Privacy

To:- Investigative Cervices From: Kansa- Jity


Re: 265AD-NY-280350-KC, 09/14/2001

LEAD (s) : /

Set Lead 1: /

INVESTIGATIVE SERVICES

AT WASHINGTON. DC /

SIOC will coordinate with F/AA to establish liaison and


contact Doug Abramson or Peg Cassidy, World Span, telephone
number L \ in order to obtain real
time information concerning alleged suspicious bookings through
Pakistani Internet company, Interavia Pakistan, LTD, booking
international and domestic flights to the United States.

REQ. #29-2 000000003


;9/ll Personal Privacy

\1

Control Number: KC 670

Linda Emley, date of birth/ \.


security account numberj

cellular telephone number \ J and is employed at


Worldspan, 7300 NW Tiffany Springs Parkway1. Kansas City, Missouri
64153, work telephone number | |, was contacted at her
home. Emley was contacted regarding American Airlines (AA)flight
11 and Interavia Pakistan, Ltd.. After being advised of the
purpose of the interview and the identity of the interviewing
agent, Emley provided the following information:

Emley is employed at Worldspan, a company which


operates an airline reservation web site utilized by travel
agencies. Companies can book airline reservations over the
Internet once they have established an account with Worldspan.
As part of her employment Emley was reviewing booking records and
discovered that, on September 11, 2001, a company had booked a
number of seats on American Airlines Flight 11.

Interavia Pakistan, Ltd, (IPL) Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made at 9:03 GMT. Thfi reservations were
made in a block of 4 and a block of 3 in the following names:

Mr. K. Cooper Ms. 0. Noris


Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W. Noris
Ms. P. Cooper

At the same time reservations for the listed subjects were also
made on Trans World Airlines (TWA) flight 342, bound from Los
Angeles to St. Louis. Both sets of reservations were made for
flights on September 11, 2001. AA flight 11 was scheduled to
depart at 7:45 a.m. eastern standard time and arrive in Los
Angeles at 10:59 a.m. pacific standard time. TWA flight 342 was

09/15/2001 Kansas City, Missouri (telephonically)


265D-NY-280350 09/15/2001
I 9/11 Law Enforcement Privacy I

REQ. #29-2 000000004


265D-NY-280350

Linda Emley 09/15/2001

scheduled to depart at 7:55 a.m. pacific standard time and arrive


at 1:24 p.m. central standard time.

In reviewing the record Emley realized that it was


impossible for the passengers to use both reservations and became
suspicious. Emley compared the reservations to a list of
passengers who died on AA flight 11 which had been posted on the
CNN web site. Emley was unable to locate the passengers listed
on the reservations on the CNN list.

Emley advised since the reservations are made via the


Internet that they could be made from any computer with an
Internet connection. All that would be needed is IPL's user ID
and password. In addition Worldspan records indicated that no
tickets were issued by IPL for the reservations and they were not
paid for in advance. Records did indicate that AA had confirmed
both reservations, AA record locator DUMSJF.

Emley also advised the names on the reservations could


be changed by any AA ticket agent. This is not the normal
practice but does happen from time to time. In addition any
individual with access to the AA ticketing system and knowledge
of its use could change the reservations prior to the passengers
arrival at the ticket counter. Worldspan does not receive
information from the airlines which would indicate if a passenger
took a particular flight or if changes to the^reservation are
made through the airline.

In researching the reservation history of IPL Emley


discovered that they have been a customer for approximately one
year. Records indicate that IPL always makes same day
reservations. Emley discovered that most flight reservations
made by IPL are within 12 hours or less of the flight. In
addition IPL normally makes reservations once daily and only logs
on to the site for about thirty minutes. Emley provided
information regarding the flights booked by IPL for September 15,
2001. Most of the flights booked had circuitous or conflicting
times and/or routes. None of the flights booked for September
15, 2001 originated in North America.

REQ. #29-2 000000005


(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Date: 09/22/2001
Precedence: PRIORITY

To: KANSAS CITY Attn: [

From: KANSAS CITY


V9/11 Law Enforcement Privacy
Approved By:[

Drafted By:
Case ID #: 265A-NY-280350-KC (PENDING) /

Title: PENTTBOMB /

Synopsis: ICF t: KC1633

Details:
INFORMATION CONTROL FORM

Control Number: KC1633


Priority: PRIORITY Classification: UNCLASSIFIED

Method of Contact: Written

Source: LINDA EMLEY /


Affiliation: WORLDSPAN.COM
s-
Phone Number:
Information Received Date: C39/22/2001 Time: 10:45 AM

Prepared By: |_
Component/Agency: I&I/FBI

Event: A \~
A ~\S SCHEDULED TO TRAVEL FROM
J IS ijChtiUULjCjU i\J J.IVI-XVLJJJ
- - — —™«%.t
L»twi.»
/^»T Y-T/~M-* r
DETROIT TO JFK (NE5(\ YORK) TO PAKISTAN ON NORTHWEST AIRLINES
FLIGHTS #1876 AND #712, RESPECTIVELY, ON 9/22/2001. NO
OTHER IDENTIFYING INFd'RMATION PROVIDED.

Event Date: Time:

References: 9/11 Personal Privacy

000000006
REQ. #29-2
Categories:
_.....---•"" 9/11 Law Enforcement Privacy
Event Reviewed By: Q \d Required?: YES

000000007
KEQ. #29-2
LEAD (s) : /9/11 Law Enforcement Privacy

Set Lead 1: /

KANSAS CITY / \T KANSAS CITY, #0

Lead Control Nurtiber: KC1633


Assigned To T T, on 09/22/2001 at 11:00 AM

CONTACT NORTHWEST AIRLINES THROUGH,


ST. PAUL RA, /MINNEAPOLIS DIVISION, • J OR PAGER
I'
/ V FOR ALL IDENTIFYING INFORMATION CONCERNING
\ CONDUCT LOGICAL INVESTIGATION. (SEE ATTACHED
INFORMATION SHEET.)

9/11 Personal Privacy

REQ. #29-2 000000008


(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Date: 09/23/2001
Precedence: ROUTINE

To: COUNTERTERRORISM

From: COUNTERTERRORISM

Approved By:
••:9/ll Law Enforcement Privacy
Drafted By:
Case ID #: 265D-NY-280350-HQ (PENDING),/

Title: PENTTBOMB / /

Synopsis: ICF #: HQ10615 / /

Details: /
INFORMATION CONTRpL FORM

Control Number: HQ10615 /


Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Written j

Source: | [ • /
Affiliation: FBI KANSAS CITY /

Phone Number: I
Information Received Date: 09/22/2001 Time: 8:30 AM

Prepared By: |_ I
Component/Agency: I&I/FBI

Event: SUSPICIOUS FLIGHTS AND FLIGHT PLANS. RE SUBJECT


INTERVIA PAKISTAN.
(PROVIDED FOR INFO TO LOOKOUT)

Event Date: Time:

References:

Categories: SUSPECT

000000009
REQ. #29-2
.--••-•""""9/11 Law Enforcement Privacy
Event Reviewed By

Lead Required?: NO

000000010
REQ. #29-2
(01/25/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/25/2001

To: ST. LOUIS Attn:

From: ST. LOUIS

Approved By:

Drafted By:

Case ID #: 265A-NY-280350-SL,, (PENDING)

Title: PENTTBOMB;
MAJOR CASE 182 /9/11 Law Enforcement Privacy
00: NY

Synopsis: ICF #: SL553

Details:
INFORMATION/ CONTROL FORM

Control Number: SL553

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Telephone/Radio

Source: LINDA EMLEY /

Affiliation: WORLD SPAN TRAVEL AGENCY

Phone Number: |_ / I 9/11 Personal Privacy

Information Received Date* 09/15/2001 Time: 10:30 AM

Prepared By: [_

Component/Agency: I&I/FBI

Event: EMLY WORKS FOR TRAVEL AGENCY. AFTER SEPT 11


CRASHES SHE DID COMPUTER SEARCH AND FOUND THAT A COMPANY
INTERAVIA-PAKISTAN LTD, BASED IN KARACHI PURCHASED TICKETS
THE NIGHT BEFORE SCHEDULED FLIGHTS. USUALLY THE NAMES ARE
COOPER AND NORRIS. ON FLIGHT AA11, INTERVIA PURCHASED 4
TICKETS IN NAME OF NORRIS, 3 IN COOPER. THERE ARE SEVERAL
INTERNATIONAL FLIGHTS IN BOUND TODAY WHERE INTERVIA
PURCHASED TICKETS. INFO PASSED TO KC COMMAND POST.

REQ. #29-2 000000011


f"
Event Date: Time:

References:

Categories:
9/11 Law Enforcement Privacy
Event Reviewed By:

Lead Required?: YES

000000012
REQ. #29-2
LEAD (s) :

Set Lead 1:
9/11 Law Enforcement Privacy
ST. LOUIS
AT ST. LOUIS, MO

Lead Control Number: SL553


Assigned To '| | on 09/15/2001 at 2:01 PM

SEND INFO TO KC FOR INTERVIEW OF EMLEY.

000000013
REQ. #29-2
(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/27/2001

To: Counterterrorism Attn: ITOS/UBLU, Cat A & B, SIOC


Atlanta

From: Kansas City


Squad 1
Contact: SAJ

Approved By: 9/11 Law Enforcement Privacy

Drafted By:

Case ID #: 265A-NY-280350-KC (Pending)

Title: PENTTBOMB; /9/11 Personal Privacy


MAJOR CASE #182
' 00:NY

Synopsis: Provide information regarding suspicious airline


reservation activity of Interavia Pakistan, Ltd., a travel agency
located in Karachi, Pakistan. Lea..d Control #KC 670.

Details: On 09/15/2001 Kansas City Division (KCD) obtained


information from Linda Emley who is employed at Worldspan, 7300
NW Tiffany Springs Parkway, Kansas City, Missouri 64153, work
telephone number 1 j regarding American Airlines
(AA)flight 11 and Interavia Pakistan, Ltd..

Emley is employed at Worldspan, a company which


operates an airline reservation web site utilized by travel
agencies. Companies can book airline reservations over the
Internet once they have established an account with Worldspan.
As part of her employment Emley was reviewing booking records and
discovered that, on September 11, 2001, a company had booked a
number of seats on American Airlines Flight 11.

Interavia Pakistan, Ltd, (IPL) Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made at 9:03 GMT. The reservations were
made in a block of 4 and a block, of 3 in the following names:

Mr. K. Cooper Ms. 0. Noris


Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W. Noris

REQ. #29-2 000000014


To: Counterterroi ...m From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

Ms. P. Cooper

At the same time reservations for the listed subjects were also
made on Trans World Airlines (TWA) flight 342, bound from Los
Angeles to St. Louis. Both sets of reservations were made for
flights on September 11, 2001. AA flight 11 was scheduled to
depart at 7:45 a.m. eastern standard time and arrive in Los
Angeles at 10:59 a.m. pacific standard time. TWA flight 342 was
scheduled to depart at 7:55 a.m. pacific standard time and arrive
at 1:24 p.m. central standard time.

In reviewing the record Emley realized that it was


impossible for the passengers to use both reservations and became
suspicious, Emley compared the reservations to a list of
passengers who died on AA flight 11 which had been posted on the
CNN v;eb site. Emley was unable to locate the passengers listed
on the reservations on the CNN list.

Emley advised since the reservations are made via the


Internet that they could be made from any computer with an
Internet connection. All that would be needed is IPL's user ID
and password. In addition Worldspan records indicated that no
tickets were issued by IPL for the .reservations and they were not
paid for in advance. Records did indicate that AA had confirmed
both reservations, AA record locator DUMSJF.

Emley also advised the names on the reservations could


be changed by any AA ticket agent. This is not the normal
practice but does happen from time to time. In addition any
individual with access to the AA ticketing system and knowledge
of its use could change the reservations priof to the passengers
arrival at the ticket counter. Worldspan does not receive
information from the airlines which would indicate if a passenger
took a particular flight or if changes to the reservation are
made through the airline.

In researching the reservation history of IPL Emley


discovered that they have been a customer for approximately one
year. Records indicate that IPL always makes same day
reservations. Emley discovered that most flight reservations
made by IPL are within 12 hours or less of the flight. In
addition IPL normally makes reservations once daily and only logs
on to the site for about thirty minutes. Emley provided
information regarding the flights booked by IPL for September 15,
2001. Most of the flights booked had circuitous or conflicting

REQ. #29-2 000000015


To- Counterterror^sm From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

times and/or routes. None of the flights booked for September


15, 2001 originated in North America.

On September 22, 2001 Emley contacted KCD and advised


IPL placed a number of airline reservations via the Worldspan web
sit- The manner in which the reservations were made was similar
to the reservations placed on September 11, 2001 and prior
activity of IPL. A single group of passengers was booked on
multiple flights with conflicting departure times and cities.
The tickets were not paid for in advance and IPL did not generate
any tickets for the passengers.
Emley has continued to review Worldspan records for
suspicious historical and current reservations placed by
Worldspan customers. Emley has continued to provide this
information to KCD. Mnrl risnan has also agreed to continue to
assist in this matter. SA I am ^w Enforcement Privacy "| will be
the KCD point of contact for information regarding Worldspan.

000000016
REQ. #29-2
|9/11 Law Enforcement Privacy

(Rt*. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: IMME DIAT E iDate\ i'Q/02/2001


To: Counterterrorism Attn: ITOS/SIOC
UBLp/RFU \r
New York
Washington Field Inspector
Boston
Chicago SAC
St. Louis
Islamabad
From: Dallas
Command Post _______
Contact: SA 1
Control #: DL-5392
Approved By:

Drafted By:
Case ID #: 265A-NY-280350-DL (Pending)
Title: PENTTBOMB
MAJOR CASE 182
00: NY
Synopsis: For informational purposes and to set lead for Chicago
Division Legat Islamabad.
Enclosure(s): Enclosed for all receiving offices is one (1)
printed copy of American Airlines (AA) Flight/ll and 77 database
information reflecting passenger cancellations, "no shows" and
"on board" status.
Details: During the early stages of this investigation,
questions arose concerning the relatively low number of persons
known to be aboard American Airlines (AA) flights 11 and 77 on
09/11/2001. One of the theories proposed was the suspected
hijackers and/or unknown associates purchased multiple tickets on
the flights in an attempt to ensure the number of passengers
aboard each fliglyt remained tactically manageable. A second, and
tactically similar theory, was the suspected hijackers
specifically chose AA flights 11 and 77 on 09/11/2001 knowing the
passenger load was typically low. As a result, the Dallas
Division (Dallas) tasked itself to determine: (1) if the
passenger count on AA flights 11 and 77 on 09/11/2001 was within
normal limits; (2) the number of persons who canceled

REQ. #29-2 000000017


To: Counterterror ti From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

reservations prior to departure (cancellations); (3) the number


of persons with reservations who did not arrive for AA flights 11
and 77 (no shows); and (4) if any of the cancellations or no
shows have any link to the suspected hijackers and/or associates.

Given the foregoing directives, Dallas initially


contacted AA to obtain the percentage of capacity for AA flights
11 and 77 on all Tuesday mornings from 01/09/01 through 09/04/01
(passenger load). Upon receiving the data from AA, it was
determined the average passenger load for AA flights 11 and 77 on
Tuesdays was 38% and 26% respectively. It was further determined
the average passenger load for AA flights 11 and 77 on 09/11/2001
was higher than normal at 53% and 38% respectively. Based on the
foregoing information, it was not apparent the suspected
hijackers booked multiple tickets as a tactical strategy.
Upon completing the passenger load analysis, Dallas
constructed a database (11/77 Database) containing all available
information on those persons with reservations or noted on the
manifests for AA flights 11 and 77 on 09/11/2001. The above-
referenced database reflects those persons actually aboard (on
board) AA Flights 11 and 77, persons who made reservations and
were not physically aboard the flights (no shows), and those
persons who canceled reservations on said flights prior to
departure (cancellations).
Information obtained from AA reservation records
indicated 164 reservations made for AA flight 11 departing
Boston, MA on 09/11/2001. Of the 164 reservations made, 65
persons canceled their reservations prior to departure, 82
persons were on board the aircraft, and 17 persons were no shows.
Similarly, 116 persons made reservations for AA flight 77
departing Dulles, Washington, D.C. on 09/11/201)1. Of the 116
reservations made, 55 persons canceled prior to departure, 59
persons were on board the aircraft, and 3 persons were no shows.
Further review of the above-referenced records revealed
K. Cooper, S. Cooper, A. Cooper, P. Cooper, E. Noris, 0. Noris
and W. Noris all reserved seats on AA flight 11 through travel
agency Intervia Pakistan (Private), Ltd., / /
j I . Standing alone, t h e fact
seven (7) pers'ons all made travel reservations through the same
travel agency is not unusual. In/the instant case, however, the
following travel inconsistencies /necessarily require the need for
further inquiry: /
(1) All seven (7) person's reservations were made
under the same AA Personal Name Record (PNR);

9/11 Law Enforcement Privacy

REQ. #29-2 000000018


To: Counterterror. .n From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

(2) All seven (7) persons have a link to a relevant


country in that the travel agency is located in
Pakistan;
(3) All seven (7) persons failed to show up for AA
flight 11 on 09/11/2001;
(4) In violation of standard AA policy, no first names
were given for any of the seven (7) persons making
the reservations;
(5) Against the standard AA practice, no information
relating to credit cards, addresses, or telephone
numbers is contained in the PNR for any of the
seven (7) individuals;
(6) The tickets reserved show no return flight (i.e.,
one way travel);
(7) No previous travel history exists on AA for any of
the seven (7) individuals; and
(8) Of the seven (7) persons making reservations,
three (3) hold the last name of Noris and four (4)
hold the last name of Cooper. None of the said
names being normally associated with Pakistan.
Dallas' review of AA flight 77 records did not reveal
similar results. Additionally, Dallas is unaware if the Chicago
and has performed a similar analysis of United Airlines flights
93 and 175.

REQ. #29-2 000000019


To: Counterterroi-am From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

LEAD(s) :
Set Lead 1:
COUNTERTERRORISM
AT WASHINGTON, DC
Read and Clear.

Set Lead 2:
NEW YORK
AT NEW YORK. NEW YORK
Read and Clear
Set Lead 3:
WASHINGTON FIELD

AT WASHINGTON. D.C.

Read and Clear.


Set Lead 4:
BOSTON
AT BOSTON, MASSACHUSETTS
Read and Clear. /-

Set Lead 5:
CHICAGO

AT CHICAGO, ILLINOIS

If not previously performed, consider the merit of


analyzing passenger reservation information for cancellations' and
"no shows" on United Airlines flights 93 and 175 for possible
similarities as set forth above.

. #29-2 000000020
To: Counterterror...m From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

Set Lead 6:

ST. LOUIS

AT ST. LOUIS, MISSOURI


If not previously performed, consider the merit of
analyzing passenger reservation information for cancellations and
"no shows" on relevant Trans World Airlines flights for possible
similarities as set forth above.

Set Lead 7:
ISLAMABAD
AT KARACHI, PAKISTAN
Conduct logical investigation to obtain additional
identifying information on K. Cooper, S. Cooper, A. Cooper, P.
Cooper, E. Noris, 0. Noris and W. Noris. Referenced individuals
are believed to have made reservations through Intervia Pakistan
(Private), Ltd., I /
I ~~\n American Airlines flight 11, departing Boston,
MA on 09/11/2001. None of the seven (7) referenced individuals
showed up for the,.flight. Assess the possibility the referenced
travel agency or employees/officials thereof may., have been
involved in, or have -had knowledge of, the criminal conspiracy
occurring on 09/11/2001-, and/or other futures-acts.

9/11 Law Enforcement Privacy

REQ. #29-2 000000021


(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: PRIORITY Date: 11/10/2001

To: KANSAS CITY Attn: J_

From: KANSAS CITY

Approved By:

Drafted By:

Case ID #: 265A-NY-280350-KC '(.PENDING)

Title: PENTTBOMB
;9/ll Law Enforcement Privacy

Synopsis: ICF #: KC3373 j

Details: I
INFORMATION CONTROL FOBM

Control Number: KC3373 !

Priority: PRIORITY Classification: UNCLASSIFIED

Method of Contact: Written j

Source: LINDA EMLEY j

Affiliation: RAMADA INN HOTEL, | NEWARK, NEW JERSEY

Phone Number: | |-[- 9/11 Person*l Privacy

Information Received Date: 11/10/2001 Time: 6:48 AM

Prepared By: |_
Component/Agency: I&I/FBI
Event: LINDA EMLEY, RAMADA INN, ADVISED/

J CHECKED INTO THE RAMADA INN, 60 COTTONTAIL,.


LANE, 1-287 EXIT, SOMERSET, NEW JERSEY, ON 11/9/2.001',' WITH
SCHEDULED DEPARTURE ON 11/10/2001.....-! j PAID"WITH A VISA
CREDIT CARD, 4 |....fEJc'PIRAT-IOti'" 6/2C02L...--I
" " I
. WAS /ON THE ORIGINAL' WATCH LIST. ...........-"•""

Event Date:

9/11 Law Enforcement Privacy


9/11 Personal Privacy
REQ. #29-2 000000022
References:

Categories:
"9/11 Law Enforcement Privacy
Event Reviewed By:

Lead Required?: YES .

000000023
REQ. #29-2
LEAD (s) :

Set Lead 1: 9/11 Law Enforcement Privacy

KANSAS CITY \T KANSAS CITY, MO

Lead Honl-rnl Niimhpr: KC3373


Assigned To 1 I on 11/10/2001 at 9:08 AM

CONTACT SIPC TO DETERMINE IF THERE IS A CONTINUING INTEREST


I N I I

9/11 Law Enforcement Privacy


9/11 Personal Privacy

REQ. »29-2 000000024


'9/11 Personal Privacy

03/18/2002

LINDA EMLEY/ WORLDSPAN, 7300 tiffany Springs Parkway,


Kansas Citv, MO 64153, telephone number | I facsimile
number I |, provided Internet Protocol (IP) addresses
used by user names I I

The information obtained has been preserved in a 1A


envelope.

9/11 Law Enforcement Privacy


9/11 Personal Privacy

03/18/2002 New York, New York (via facsimile)

288A-NY-281639
SA Frank C. Manzi

REQ. #29-2 000000025


/'9/11 Personal Privacy

FEDERAL BUREAU OF INVESTIGATION

Date of tri»nscription 05/30/2002

LINDA EMLEY, .WORLDSPAN, 7300 Tiffany Springs Parkway,


Kansas City, MO 64153/ telephone number I I facsimile
number | ~\d ticket reservation record activity
for user MB for dates 02/26/2002, 02/27/2002 and 03/05/2002

The information obtained has been preserved in a 1A


envelope.

^investigation on 05/28/2002 at New York, New York •(via facsimile)


,™« * 288A-NY-281639 Date dictated

by S9/11 Law Enforcement Privacy

is document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned to your atenrY. _ _ _ _ _ _
Md iilEaents*29br2 be distributed outside your agency. . - - - . I&00000026
Page 1 of 1

John Raidt

From: Tom Eldridge


Sent: Tuesday, March 09, 2004 4:40 PM
To: John Raidt
Subject: request for data on the Intervia Travel Agency
;;::::::::'9/ll Personal Privacy
John -

At the beginning of February, 1 asked | |ah attorney in CIA's Office of Congressional Affairs, to
check whether.the CIA had any records on tne mtervia travel agency in Karachi Pakistan.

B atef fold me that she both asked the head of the CjA unit focused on terrorist travel and had the name run
thel
telephone and by email that there were no records in|
? On February 5, 2004, she informed me over the
foil that agency, and that the terrorist travel expert
had never heard of Intervia in Karachi.

--Tom

9/11 Closed by Statute

3/10/2004
.... .,..--""9/11 Law Enforcement
•"" Privacy

$
<=» *%
2.^
John Raidt
From: Christensen, Christopher R. [cchristenserKgj \: Thursday, April 01, 2004 6:
To: John Raidt /
Cc: Team 7 /
Subject: Re: 9/11--American Airlines

John: Thanks. I look forward to hearing from Lisa regarding the/ Dallas interviews. We are
trying to track down the manifest for the subject TWA flight arid we will get back to you
shortly. With respect to Item 3, I will give you a call tomorrow.

Regards.

Chris /
Sent from my BlackBerry Wireless Handheld (www.BlackBerry.net)

9/11 Personal Privacy


Original Message \: John Raidt <jraidt@9-llcommission.gov>

Sent: Wed Mar 31 13:36:40 2004


Subject: RE: 9/11 — American Airlines
Chris--Item 1: I will forward this to Lisa who is working with Team 8 on the timing issue.
She will get back with you. Item 2: when you get a chance can you let us know if AA can
provide the flight manifest for'TWA 342 on 9/11/2001. Item 3: We Vere wondering if AAL
would consider having Betty Ong's sister (Cathy Ong-Herrera) come \to Ft. Worth to hear a
tape of the Gonzalez to Marquis call. She wants to hear it and we\wanted to explore
whether this could appropriately be accommodated through AAL. Many'thanks. JR

-Original Message-
From: Christensen, Christopher R. [mailto:cchristensen@| |
Sent: Wednesday, March 31, 2004 10:52 AM
To: John Raidt
Cc: William Johnstone; Barry Jr., Desmond T.
Subject: 9/11 -- American Airlines

John: I am following up on your request for dates in April to conduct some additional
interviews of American Systems Operation Control ("SOC") personnel (Craig Parfitt, Craig
Marquis, Ray Howland and Bill Halleck). The afternoons of April 26 and 27 are both
available. Please let me know if we should lock up either of these dates.

Regards.

Chris
WITHDRAWAL NOTICE

RG: 148 Exposition, Anniversary, and Memorial Commissions


SERIES: 9/11 Commission, Team 7, box 14
NND PROJECT NUMBER: 46589 FOIA CASE NUMBER: 28886

WITHDRAWAL DATE: 08/08/2007

BOX: 00003 FOLDER: 0004 TAB: 6 DOC ID: 31111283

COPIES: 1 PAGES: 1

The item identified below has been withdrawn from this file:

FOLDER TITLE: Intervia

DOCUMENT DATE: DOCUMENT TYPE: Memorandum

FROM:

TO:

SUBJECT: NSA Document Request

The original version of this document has been withdrawn. Attached is a copy of the original
with portions deleted for the following reason(s):
9/11 Classified Information

WITHDRAWAL NOTICE
DOCUMENTS RELATING
to
ALL RECORDS RELATING TO THE INVESTIGATION OF
INDIVIDUALS, OTHER THAN THE HIJACKERS, WHO
HAD BOOKED AND/OR BEEN TICKETED FOR AA
FLIGHT NO. 11, AA FLIGHT NO, 77, UA FLIGHT NO, 175,
AND UA FLIGHT NO. 93 ON SEPTEMBER 11, 2001,
INCLUDING INDIVIDUALS WHO HAD CANCELED OR
WERE NO SHO WS FOR THE FLIGHT. THIS REQUEST
INCLUDES RECORDS RELATING TO INDIVIDUALS
WHO WERE BOOKED UNDER PASSENGER NAME
RECORD "NORRIS"AND "COOPER," WHOSE FLIGHTS
WERE ARRANGED BYINTERVIA TRA VEL AGENCY IN
KARACHI, PAKISTAN.

RESPONSIVE
TO
REQUEST #29-1
[PACKET #1]

COMMISSION COPY
IN TASK FORCE
HV1ENT DELETION COD]
[As of August 11, 2003]

"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which


would tend to reveal the identity of an informant or source where confidentiality is
expressed or implied.

"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI


techniques and/or methods which would impede or impair the effectiveness of that
technique and/or method.

"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor


responsive to the Commission's requests.

"D" - FBI PENDING CASE INFORMATION - Information which would impede or


jeopardize a pending investigation of the FBI.

"E" - STATUTORY - Information legally prohibited from release by statute.

"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an


unwarranted invasion of the personal privacy or jeopardize the safety of law
enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers;
(2) date and place of birth; (3) home address and telephone numbers;
(4) personnel cell phone and pager numbers

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign


government and/or foreign service to include the names of foreign law enforcement
employees/officials.
,_~ Working Copy -' Page •' 1

Precedence: IMMEDIATE Date: 09/14'/2001


To: Investigative Services Attn: SIOC
Boston
New York
Washington Field
From: Kansas City
Squad 4
Contact: SA
9/11 Law Enforcement Privacy

Case ID #: 265AD-NY-280350-KC- (Pending)


Title: MAJOR CASE #182;
TWIN TOWERS BOMBING;
00: NEW YORK
Synopsis: (CONTROL LEAD NUMBER: KC 323) Information received
from Linda Emley, World Span, on 09/13/2001.
Details: For information of SIOC and receiving offices, Linda
Emley contacted Kansas City FBI on 09/13/2001, advising she was
doing internal research for airline ticket fraud when she ran
across airline booking records for five Pakistanis on American
and United flights. Emley believes records reveal some of these
bookings were on some of the actual flights highjacked from
Boston and New York.
Emley advised she continues to receive real time
bookings from Karachi, Pakistan for flight originating in various
U.S. cities.
Doug Abramson and Peg Cassidy, Legal Department, World
Span, authorized hard copies of these transactions to be faxed to
the FBI office in Kansas City. Abramson is interested in
•establishing real time monitoring by the FBI or FAA on the
company Internet booking site, in order to determine on a real
time basis, if these ticket bookings and cancellations are of
interest to the Federal Aviation Administration (FAA), as well as
foreign and domestic airline carriers.
Attached hereto are copies of the facsimiles received
by Kansas City from World Span, which reveal the aforementioned
attempts to purchase airline tickets through the Internet.
This information was also provided to FAA, Kansas City,
Missouri, to contact Linda Emley in order to obtain real time
information about potential airline ticket bookings and provide
this information to the airlines.

Case ID : 315N-NY-280350-KC Serial : 379

REQ. #29-1 000000001


-_• Working Copy - Page
LEAD (s):

Set Lead 1:

INVESTIGATIVE SERVICES

AT WASHINGTON, DC

SIOC will coordinate with FAA to establish liaison and


contact Doug Abramson or Peg Cassidy, World Span, telephone
number | 9/11 Personal Privacy |t j.n order to obtain real
time information concerning alleged suspicious bookings through
Pakistani Internet company, Interavia Pakistan, LTD, booking
international and domestic flights to the United States.

REQ. #29-1 000000002


Working Copy Page •

09/15/2001 .9/11 Personal Privacy


Control Number: KC 670

Linda Emley, date of birthl \a 1


security account number I
Lcellular telephone number \_ J antp. is employed at
Worldspan, 7300 NW Tiffany Springs Parkway] j Kansas City, Missouri
64153, work telephone number |_ J was contacted at her
home. Emley was contacted regarding American Airlines (AA)fJLight
11 and Interavia Pakistan, Ltd.. After being advised of the •
purpose of the interview and the identity of the interviewing
agent, Emley provided the following information:
Emley is employed at Worldspan, a company which
operates an airline reservation web site utilized by travel
agencies. Companies can book airline reservations over the
Internet once they have established an account with Worldspan.
As part of her employment Emley was reviewing booking records and
discovered that, on September 11, 2001, a company had booked a
number of seats on American Airlines Flight 11.

Interavia Pakistan, Ltd, (IPL) Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made at 9:03 GMT. The reservations were
made in a block of 4 and a block of 3 in the following names:
Mr. K. Cooper Ms. O. Noris
Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W, Noris
Ms. P. Cooper

At the same time reservations for the listed subjects were also
made on Trans World Airlines (TWA) flight 342, bound from Los
Angeles to St. Louis. Both sets of reservations were made for
flights on September 11, 2001. AA flight 11 was' scheduled to
depart at 7:45 a.m. eastern standard time and arrive in Los
Angeles at 10:59 a.m. pacific standard time. TWA flight 342 was
scheduled to depart at 7:55 a.m. pacific standard time and arrive
at 1:24 p.m. central standard time.
In reviewing the record Emley realized that it was
impossible for the passengers to use both reservations and became
suspicious. Emley compared the reservations to a list of
passengers who died on AA flight 11 which had been posted on the
CNN web site. Emley was unable to locate the passengers listed
on the reservations on the CNN list.
Emley advised since the reservations are made via the
Internet that they could be made from any computer with an

Case ID : 315N-NY-280350-KC Serial 714


315N-NY-280350-302 6584

REQ. #29-1 000000003


-—r Working Copy "-"' Page •' 2

Internet connection. All that would be needed is IPL's user ID


and password. In addition Worldspan records indicated that no
tickets were issued by IPL for the reservations and they were not
paid for in advance. Records did indicate that AA had confirmed
both reservations, AA record locator DUMSJF.

Eraley also advised the names on the reservations could


be changed by any AA ticket agent. This is not the normal
practice but does happen from time to time. In addition any
individual with access to the AA ticketing system and knowledge
'of its use could change the reservations prior to the passengers
arrival at the ticket counter. Worldspan does not receive
information from the airlines which would indicate if a passenger
took a particular flight or if changes to the reservation are
made through the airline.
In researching the reservation history of IPL Emley
discovered that they have been a customer for approximately one
year. Records indicate that IPL always makes same day
reservations. Emley discovered that most flight reservations
made by IPL are within 12 hours or less of the flight. In
addition IPL normally makes reservations once daily and only logs
on to the site for about thirty minutes. Emley provided
information regarding the flights booked by IPL for September 15,
2001. Most of the flights booked had circuitous or conflicting
times and/or routes. None of the flights booked for September
15, 2001 originated in North America.

REQ. #29-1 000000004


-—•-' Working Copy '"—' Page

Precedence: PRIORITY Date: 09/15/2001

To: ISLAMBAD
KANSAS CITY Attn: [_

From: KANSAS CITY


Approved By:
Drafted By:

Case ID #: 265D-NY-280350-KC (PENDING)

Title: TWIN TOWERS BOMBING

Synopsis: ICF #: KC670 /9/11 Law Enforcement Privacy


Details:
INFORMATION CONTROL FORK

Control Number: KC670


Priority: PRIORITY Classification: .UNCLASSIFIED

Method of Contact: Telephone/Radio


Source: LINDA EMLEY
Affiliation: WORLDSPAN, TIFFANY SPRINGS, KCMO
,_. XT , I 1 ../..- ".'••' 9/11 Personal Privacy
Phone Number: | •- ' •-' • J

Information Received Date: 09/1.^/2001 ..Time: 1,1:00 AM

Prepared By: |_ J
Component/Agency: I&I/FBI
Event: CALLER ALSO HAS TELEPHONE NUMBERS I I AND
CELL I "I'.'''' CALLER ALSO CONTACTED FAA AND SENT FAX
TO THEM ALSO. STATED THAT A GROUP OF 7 BOOKED A FLIGHT ON
AMERICAN AIRLINES FLIGHT 11. TRAVELING UNDER NAME OF
INTERAVIA PAKISTAN, LTD-. GROUP USUALLY BOOKS 4 HOURS
BEFORE A FLIGHT. THEY'RE ALSO ONLINE 30 MINUTES EACH DAY
AND BOOK FLIGHTS FOR THE NEXT DAY. SAID THAT THE AGENCY
INTERAVIA DOESN'T EXIST. WILL BE WILLING TO GO OVER FAX
INFO. WHEN BOOKING WITH HER COMPANY, BOOK FLIGHTS ONLINE,
PAY AT AIRPORT.
CALLER ADVISED A CUSTOMER OF WORLDSPAN, INTERAVIA PAKISTAN,
LTD., KARACHI PAKISTAN, LOGGED ON TO WORLDSPAN'S WEB SITE
AT 9:03 GMT, 09/11/2001 AND MADE 7 RESERVATIONS. THE
RESERVATIONS WERE FOR AMERICAN AIRLINES FLT. 11 ON

Case ID : 315N-NY-280350-KC Serial : 23

REQ. #29-1 000000005


Working Copy Page
09/11/2001. RESERVATIONS WERE IN THE NAMES COOPER (4
SEATS) AND NORIS (3 SEATS) . THE SAME PASSENGERS WERE ALSO
BOOKED ON TWA FLT . 342, LA TO ST. LOUIS AT THE SAME TIME.
CALLER FURTHER ADVISED INTERAVIA PAKISTAN, LTD., ROUTINELY
MAKES ONLY SAME DAY RESERVATIONS WITH CIRCUITOUS OR
CONFLICTING TIMES AND/OR ROUTES. IT SHOULD BE NOTED THAT
USE OF WORLDSPAN REQUIRES A USER I.D. AND PASSWORD, BUT CAN
BE ACCESSED FROM ANY COMPUTER WITH AN INTERNET CONNECTION.

Event Date: Time :

References:

Categories:

Event Reviewed By: I I

Lead Required?: YES

LEADS (s):
/9/11 Law Enforcement Privacy
Set Lead 1:

KANSAS CITY

AT KANSAS CITY, MO

Lead Control Number: KC670


Assigned To $ on 09/15/2001 at 4:34 PM
RECONTACT LINDA EMLEY AND OBTAIN DETAILS RE INTERAVIA
PAKISTAN, LTD. KARACHI, PAKISTAN, AND RELATED BOOKINGS RE
AMERICAN AIRLINES FLIGHT 11 ON 09/11/2001.

Set Lead 2:
ISLAMBAD

AT ISLAMBAD, PAKISTAN

Lead Control Number: KC670-A


Assigned To "ISLAMBAD" on 09/15/2001 at 7:17 PM
LEGAT ISLAMBAD WILL DETERMINE ANY AVAILABLE INFORMATION
REGARDING INTERAVIA PAKISTAN, LTD. LOCATED IN KARACHI,
PAKISTAN.

REQ. #29-1 000000006


—•' Working Copy Page • "

Precedence: PRIORITY Date: 09/21/2001

To: KANSAS CITY Attn: I |

From: KANSAS CITY j

Approved By:

Drafted By:

Case ID #: 265A-NY-280350-KG (BENDING)

Title: PENTTBOMB \

Synopsis: ICF #: KC1558 \

Details: \
INFORMATION CONTROL FORM
Control Number: KC1558 /9/11 Law Enforcement Privacy

Priority: PRIORITY Classification: UNCLASSIFIED

Method of Contact: Telephone/Radieb/

Source: LINDA EMLEY //

Affiliation: WORLDSPAN, KANSAS CITY, MO


9/11 Personal Privacy
Phone Number: | | / [

Information Received Date: 09/21/2001 Time: 8:00 AM

Prepared By: | /I

Component/Agency: I&I/FBI

Event: EMLEY ADVISED SHE OBTAINED SUSPICIOUS AIRLINE


RESERVATIONS FROM INTERAVIA PAKISTAN (IP), A PAKISTANI
TRAVEL AGENCY. IP MADE RESERVATIONS FOR SIX PEOPLE TO FLY
ON THREE FLIGHTS, ORIGINATING IN DIFFERENT CITIES,.AT THE
SAME TIME ON 09/21/2001. IP MDE THE SAME TYPE OF
RESERVATION ON 09/11/2001 FOR AA FLIGHT 11 THAT CRASHED
INTO THE WTC. /

Event Date : ..Time :

References:

Categories:

Event Reviewed By: | |

Case ID : 315N-NY-280350-KC Serial : 1627

REQ. #29-1 000000007


' Working Copy ~ , Page •' 2

Lead Required?: YES

LEADS (s):

Set Lead 1:
/9/11 Law Enforcement Privacy
KANSAS CITY
AT KANSAS CITY, MO
Lead Control Number: KC1558
Assigned To 1 1 on 09/21/2001 at 5:11 PM
CONTACT EMLEY AND OBTAIN DETAILS CONCERNING INTERAVIA
PAKISTAN AND THE AIRLINE RESERVATION FOR 09/21/2001.

REQ. #29-1 000000008


Working Copy Page • •

Precedence: IMMEDIATE Date: 09/22/2001

To: COUNTERTERRORISM , Attn: LEGAT OTTAWA


From: COUNTERTERRORISM
Approved By:

Drafted By:

Case ID #: 265D-NY-280350-HQ (PENDING)


Title: PENTTBOMB

Synopsis: ICF #: HQ10010


Details :
INFORMATION CONTROL FORM
..•'/9/11 Law Enforcement Privacy
Control Number: HQ10010 ,•-•"'' /

Priority: IMMEDIATE Classification: UNCLASSIFIED


Method of Contact: Written
Source: | \)

Affiliation: KANSAS CITY FBI


Phone Number: | |

Information Received Date: 0/5/02/2001 Time: 10:00 AM


Prepared By: j

Component /Agency: I&I/FBI

Event: WORLDSPAN.COM BOOKED FLIGHTS VIA INTERAVIA


PAKISTAN LTD. - AIR CANADA FOR 9-21-01 MR. C. LYCWEZ, MS. D.
LYCWEZ, MS. S. LYCWEZ, MR. L. BOYD, MS. E. BOYD, MS. A.
BOYD. (SEE ATTACHED) .

Event Date: 09/21/2001 Time:

References :

Categories:

Event Reviewed By: JS

Lead Required? : YES

Case ID : 315N-NY-280350-HQ Serial : 5944

REQ. #29-1 000000009


•— Working Copy ~" Page •

LEADS (s):
Set Lead 1:
COUNTERTERRORISM

AT WASHINGTON, DC
Lead Control Number: HQ10010
Assigned To "LEGAT OTTAWAJ^n 0 9 / 21 / 2 0 01 at 12:10 PM
OTTAWA - COORDINATE WITH •••••'OBTAIN MANIFEST FOR FLIGHTS
6- AND COMPLETE LIST OF ALL BOuHR) PASSENGERS. REQUEST
PRIORIZED VERBAL RESPONSE TO LEGAT DESK IN SIOC FOR
DISSEMINATION TO TEAM: OTHER.

REQ. #29-1 000000010


•-^ Working Copy ' ' Page •'

Precedence: IMMEDIATE Date: 09/22/2001


To: CHICAGO

From: COUNTERTERRORISM

Approved By:
Drafted By:
Case ID #: 265D-NY-280350-HQ (PENDING)

Title: PENTTBOMB

Synopsis: ICF #: HQ10002

Details:
INFORMATION CONTROL FORM

Control Number: HQ10002


Priority: IMMEDIATE Classification: UNCLASSIFIED
Method of Contact: Telephone/Radio \1 Law Enforcement Privacy
Source: FBI / V
Affiliation: //
Phone Number:'
Information Received Date: 09/2/1/2001 Time: 10:00 AM
Prepared By: | I/
Component/Agency: I&I/FBI
Event: UNITED AIRLINES FLIGHT 2002 - BOOKED BY INfERAVIA
THROUGH WORLDSPAN.COM - SEVEN PASSENGERS. SAME BOOKED ON
EARLIER FLIGHT ON 9/11 BY SAME BOOKING AGENT,

ATTN: | / | (FAX) .

Event Date: 09/21/2001 /Time: 6:00 AM


References:
Categories:
Event Reviewed By: I_ I
Lead Required? : YES

Case ID : 315N-NY-280350 -HQ • Serial : 5953

REQ. #29-1 000000011


Working Copy Page •

LEADS (s):

Set Lead 1:
CHICAGO

AT CHICAGO, IL
Lead Control Number: HQ10002
Assigned To "CHICAGO" on 09/21/2001 at 7:54 PM
PLEASE PROVIDE FLIGHT MANIFEST FOR UNITED FLIGHT 2002 - LOS
ANGELES TO SAN FRANCISCO 9/21. DEPARTING 6 M ARRIVING 7:14
AM.

REQ. #29-1 000000012


(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/23/2001

To: COUNTERTERRORISM

From: COUNTERTERRORISM

Approved By:

Drafted By:

Case ID #: 265D-NY-280350-HQ [PENDING)

Title: PENTTBOMB

/;9/ll Law Enforcement Privacy


Synopsis: ICF #: HQ10615

Details:
INFORMATION^CONTROL FORM

Control Number: HQ10615 / f

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Written Ij

Source: |_ J
Affiliation: FBI KANSAS CITY II

Phone Number: |_
Information Received Date: OJ9/22/2001 Time: 8 : 3 0 AM

Prepared By: L
Component/Agency: I&I/FBI

Event: SUSPICIOUS FLIGHTS AND FLIGHT PLANS. RE SUBJECT


INTERVIA PAKISTAN.
(PROVIDED FOR INFO TO LOOKOUT)

Event Date: Time:

References:

REQ. #29-1 000000013


Categories: SUSPTCT
^___^ .....•""" 9/11 Law Enforcement Privacy
Event Reviewed By: | | '"

Lead Required?: NO

REQ. #29-1 000000014


"•""•' Working Copy '""' Page • '

Precedence: IMMEDIATE Date: 09/23/2001


To: DALLAS

From: COUNTERTERRORISM
Approved By:
Drafted By:

Case ID #: 265D-NY-280350-HQ, (PENDING)


Title: PENTTBOMB

Synopsis: ICF #: HQ10120


Details:
INFORMATION CONTROL FORM
Control Number: HQ10120
Priority: IMMEDIATE Classification: UNCLASSIFIED
Method of Contact: Te1ephone/Radio.

Source: UNKNOWN //9/11 Law Enforcement Privacy


Affiliation: FBI //I
Phone Number: [' / /
Information Received Date: 09/21//2001 Time: 10:00 AM

Prepared By: | | /
Component/Agency: iScI/FBI
Event: AMERICAN AIRLINES FLT/#1315 BOOKED BY INTERAVIA
PAKISTAN THROUGH WORLDSPAN.COM - SEVEN PASSENGERS. SAME
BOOKED ON EARLIER GLT ON 09/11 BY SAME BOOKING AGENT.

Event Date: 09/21/2001 Time:


References:

Categories: FLIGHT INFORMATION


Event Reviewed By: | |
Lead Required?: YES
LEADS (s) :

Case ID : 3 1 5 N - N Y - 2 8 0 3 5 0 - H Q Serial : 7267

REQ. #29-1 000000015


Working Copy ' Page

Set Lead 1:

DALLAS
AT DALLAS, TX
Lead Control Number: HQ10120
Assigned To "DALLAS" on 09/21/2001 at 11:55 AM
PLEASE PROVIDE FLT MANIFEST FOR AMERICAN AIRLINES FLIGHT
#1315, CHICAGO TO MINNEAPOLIS DEPARTING 08:30 ARRIVING
10:04-CONTACTED SCOTT KEENUN (SP?) I t HE IS
FAXING INFO TO SIOC.

9/11 Personal Privacy

REQ. f29-l 000000016


Working Copy x""" Page •' 1

Precedence: IMMEDIATE Date: 09/23/2001

To: DALLAS
From: COUNTERTERRORISM

Approved By:
Drafted By:
Case ID #: 265D-NY-280350-HQ (PENDING)

Title: PENTTBOMB

Synopsis:
1 * ICF #: HQ10119 X-o/11
/9/11 T Law^Enforcement
f 4- ^ Privacy

Details: /
INFORMATION. CONTROL FORM

Control Number: HQ10119


Priority: IMMEDIATE Classification: /UNCLASSIFIED

Method of Contact: Telephone/Radio


Source: FBI //
Affiliation: / /
Phone Number: / /
Information Received Date: 09/21/2001 Time: 10:00 AM

Prepared By: I I
Component/Agency: I&I/FBI
Event: AMERICAN FLIGHT 3688 BOOKED BY INTERAVIA PAKISTAN
THROUGH WORLDSPAN.COM/- SEVEN PASSENGERS. SAME BOOKED ON
EARLIER FLIGHT ON 9/11 BY SAME BOOKING AGENT.

Event Date: 09/21/2001 Time:


References:

Categories: FLIGHT INFORMATION


Event Reviewed By: | |
Lead Required?: YES

LEADS (s):

Case ID : 3 1 5 N - N Y - 2 8 0 3 5 0 - H Q Serial : 7314

REQ. #29-1 000000017


Working Copy ^' Page

Set Lead 1:
DALLAS

AT DALLAS, TX

Lead Control Number: HQ10119


Assigned To "DALLAS" on 09/21/2001 at -11:55 AM
PLEASE PROVIDE FLIGHT MANIFEST FOR AMERICAN AIRLINES FLIGHT
#3688 SAN FRANCISCO TO CHICAGO 9/21 DEPARTING 6:30 ARRIVING
12:30 PM - CONTACTED SCOTT KEENONf I AND HE IS
FAXING TO SIOC.

9/11 Personal Privacy

REQ. #29-1 000000018


Working Copy Page

Precedence: ROUTINE Date: 09/23/2001 H


O
O
To: Kansas City Attn: SAC, ASACs, SSRAs, SSAs O
O
O
From: Kansas City O
Squad A O
Contact: SA
"9/11 Law Enforcement
Approved By: Privacy
Drafted By:

Case ID #: 265A-NY-280350-KC (Pending)

Title: PENTTBOMB
MAJOR CASE 182
00: MEW YORK

Synopsis: To provide Kansas City management with an update of


significant Kansas City investigation in the captioned matter and
a synopsis of substantive incoming telephone calls to the Kansas
City Comrand Post on 9/21/2001.

Enclosures: Synopsis of substantive calls received by the Kansas


City Comnand Post on the referenced date.

Details: Set forth below is an update of significant Kansas City


D PENTTBOMB developments:
:::::;;::-:":"9/ll Personal Privacy
] (Detained by WFO on 9/11/2001 near Dulles Airport due ....
to his possession of flight manuals and other factors.,. -
Previously resided in Kansas City and tqpjc-f Hgfit lessons here.)

On 9/22/2001 WFO .advised, in the SAC conference call, that ..


I lhad passed a polygraph examination regarding his
involvement in the events of 9/11/2001. | [associates in i
Kansas City were interviewed on 9/21/2001 with negative results. a\J
=*t=

Case 10 : 315N-NY-280350-KC Serial : 3308


Working Copy Page

L _| Sprint toll records are being uploaded into telephone


O
applications.
OJ
O
FAA FLIGHT RESTRICTIONS: The FAA issued a restriction (expires O
12:05 a.m., 9/24/2001) on crop dusters flyirtg near metropolitan O
O
areas. .. O
O
O

. RAPID START LEADS


ASSIGNED LEADS

09/21/01 •'"9/11 Personal Privacy

12:24 AH- Assigned to Kansas City


Lead KCK71- I Jhajs..-paperwork to redo vehicle
Mew York Driver's
License. Credit report has alias SSANs and) Itias numerous
credit cards, however, he has no
credit history prior to 1985.

6:35 AM- Assigned to[_


Lead KCK73- L ] reported
on Sept. 8, 01 in Kansas City .:.:;: 9/11 Law Enforcement Privacy
with 20-30 other Saudi type people'. She has.n't seen.them
since Sept. 8. I 1:was seen ,
going into a store named I |- They store owner may
have more information regarding

I) 3:25 AM- Assigned to [_


Lead KCU75- I J dated two Muslim men arid feels they
may have known previously ,-/
about the recent attacks. One man would neye'r allow her to photograph
him and the other had ,..••'•'
given her a book that advocated violent overthrow of. everything
not Islamic/Muslim.
yere roomates in N.E. Kansas City.

7:15 AM- Assigned to| |


Lead KC1478- Additional information given on September 19.
I "T'stated
cx
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£ 3- a rt cD o r* n o of 1 leu rt re f? " - r 2- -1 O CT 3 3 3"
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REQ. #29-1 000000021


Working Copy Page

and the return address was for at 3560 Broadway, KCMO which is an old hotel/highrise
CM
apt. in Kansas City. CM
O
10:35 AM- Assigned to | O
O
Lead KC1503- Manager of Kinko's .in KCMO noticed Middle-Easterners were making airline O
reservations on a computer and sending'faxes. They were also making fun of the American flag.
'9/11 Personal O
A video is available.
Privacy O
O

10:20 AM- Assigned to I I . .....-"""


Lead KC1504- Terrorist web sites are currently being Hosted in the U.S..openly asking for
Muslims to wage Jihad against the U.S. The sites were taken off the web, but are back with a
new ISP.

D 12:07 PM- Assigned to I


Lead KC1508-
I ..
Request to interview-student C an elementary student and ,fiis
father,I ^denounced the American flag .in school and had Described
picturing a plane driving into a building.

12:12 PM- Assigned to


Lead KC1511- Per SAC| 1 a l l airlines pperalTng•••at-KCI::Airport be contacted to
determine whether any employee badges had been stolen and/or missing.

11:40 AM- Assigned to I I ;;


9/11 Law Enforcement
Lead KC1512- Manager at Western Union has advised numerous Saudi males are receiving Privacy
large amounts of money via Western Union.

12:21 PM- Assionpd to I I----::-'-""


Lead KC1513- UBL Unit requests check for flight schools which may have aerial
application/crop dusting training courses in the ICansss'City Division.
i) 12:Z3 PH- Assigned to
Lead KC1514- I .•• I states she worked with a man from Sudan named
L She had asked him if he knew a Middle-Eastern man who worked at Wal-
Mart. He said yes' and proceeded to pull out approximately 15 I.R,.« belonging to different men
of Mid-Eastern descent.

12:47 PM- Assigned to St. Louis


Lead KC1517- I ^graduated from flight attendant school in St. Louis, Mo. An
I
Egyptian man. I ~L' was taken out of class after 1 week for visa problems. 0\M
continued to call her and the other students, even after graduation.

12:00 PH- Assigned to \_ CH


§
Working Copy Page

Lead KC1526- Two pay phones, (941)482-8043 and (941)482-8043 are closest to suspected CO
terrorist Ziad Samlr Jarrah's former residence where he had no home telephone. CM
O
o
1:59 PM- Assigned tn I I O
o
Lead KC1527- Four area businesses: f. o
I Jail in Topeka, Kansas are run by ''9/11 Personal o
Iranians. They change employees every few years, sending the present employees back to Iran
o
Privacy
and have new Iranians come into the U.S. They are also.working a strange money arrangement.
When a check is written, it is run through a machine, allowing an automatic withdrawT from the
checking account and handing the check back to the customer asking that jtlve Check be.vo'ided.
All the money goes back to Iran, and the Iranians were told not to get to know any Americans.
The Iranians cheered when the incident occurred on Sept., 11. . ..

1:00 PM- Assigned to[_ J


Lead KC1528- .I J-lt'ves at C 3 A£ts. in Kansas City, MO. On August,,;:;!,
2001, the Pakistanis that lived in his building had a huge meeting where approximately. 16-17
cars were present. On September, 1, 2001, they moved out and left a car with. expjf-eJd HO. tags.

1:35 PM- Assigned to I I ..:: .


Lead KC1530- Nawaf Alhazmi, a highjacker on AA fIight 77 cheked tnta,«a>fvott-
'
Inn, Herndon, VA on 9/10/01. Two people in the Kansas City area were,present at that time-
9/11 Law Enforcement
Privacy
2:41 PM- Assigned to I I " // / .:„„„••'
Lead KC1540- The following individuals have indicated,en interest in enrol Ijog.-ifvthe TWA
Academy at KC1 Airport: / ;;»-::
" !:s::'"

2:35 PM- Assigned to|_ J


Lead KC1543- through FBI HQ, has been told AbdulRahmSn S. Aiomari is identical
D to hijacker on AA flight 11, Abdul Aziz Aiomari. Aiomari>ad an,account at .Bank Midwest.
He noticed a check written on the accognt to I ..-••" I'a name..that is not on the watch
list. . •/'' ....-•-"" ...-•""

2:40 PM- Assigned to [


Lead KC1544- L I provided information concerning Usama Bin Laden received
from ^ ] who recently returned to the U.S. from Russia. He claims to have i-l
information regarding Bin Laden and other involved in terrorism. I
Oi
CN
2:45 PM- Assigned to | [""
Lead KC1546- A former Southern State College employee came by the school and reported
that an Arabic male who lived in his apartment complex making anti-American statements and
Working Copy Page

said a cigarette truck loaded with explosives was headed towards Seattle, Washington, and the
target was the Space Needle. CM
O
O
2:50 PM- Assigned to I I O
Lead KC1550- Per lead KC1216, a Canadian passport was determined to be false. The O
passport name was |_ I Follow-up investigation is necessary. 9/11 Law Enforcement
Privacy
3:20 PM- Assigned tol I
Lead KC1552- Mail Boxes, Etc. in Columbia, MO. advisedJQ J
had previously rented a mailbox that expired in February, 200T.-...There is mai I addressed to
that has not been picked up. .. • .

It) 1:37 PM- Assigned to I


Lead KC1553- I .a P.O. Box at the Post Office which he closed wheptis....
moved on 2/3/01. He was from the Middle East; and .received a large quant ?ty of mail from the
Armies of Iran and Palestine. Much of the mail was certif t'^'maU-,.. .iarge boxes, and large
envelopes. When he entered the Post Office, he always seemed very nervous-. "He forwarded his .
mail tol I--.-.-''-'............... ........ .. ' /'

5:11 PM- Assigned tol I '


Lead KC1558- Suspicious airline reservations were obtained from the Interavia Pakistan (IP),
9/11 Personal
Privacy
a Pakistani travel Agency. IP made reservations for six people to fly on
three flights, originating . .
in different cities, at the same time on 9/21/2001. IP made the same type of reservation on
9/11/2001 for AA flight 11 that crashed into the UTC. ... ., ' ....••"""

5:43 PM- Assigned tot J


Lead KC1564- L JWestport Inn called stating ttio Middle-Easterners
his business on 9/19/2001, and were asking about the Kansas Cfty.,area economy, whether any

I) events were coming up or occurring. They already knew about the economy in J.otfa and
Nebraska. They supposedly came from Texas, believed to.be staying at Plari Hotel, Uestport.

5:10 PM- Assigned to Minneapolis


Lead KC1565- L _] employed as a Computer
Systems Administrator fpr Heinipan County, MN is alleged to travel often to Pakistan and have
an associate I I (LHU) who works f or I ,.-' I in Boston, MA.

I
5:50 PM- Assigned tol I" 0\J
Lead KC1566- Caller was at AAA on Broadway when two Arabic men came in to arrange
transportation to Las Vegas via a charter flight. One of Arabic men said he needed to be back
by the 27th so he could catch an international flight out of Chicago headed for Kuwait. The men
Working Copy Page

had also been in AAA a day before trying to get to San Antonio, TX., then onto Las Vegas.
CM
O
5:51 PM- Assigned to I I 9/11 Law Enforcement
Lead KC1567- On August 29, 2001, a catalog order was placed for a $130.00 masectomy bra Privacy
requesting it be billed tn I lar Pan AM Flight Academy Syrian Airlines, St. Paul,JMN-. o
The purchase was made on a debit card showing Address of debit holder as | . ~l o
I I The debit card is from Wells .f.argo. o
5:53 PM- Assigned tol I ..
Lead KC1568'- Judge Lungstrum authorized FBI personnel...to review paroLe/probation files of
potential associates of Watch List' terrorists, One individual. J~ J has beerv
identified as a file to be reviewed by the FBI,.

5:56 PM- Assigned tol I


Lead KC1569- Caller is concerned about instructor^ J who teaches at UMKC
School of Pharmacology. She states he is outwardly very anti-American and is a., radical Islamic,
extremist. She states she is concerned about his knowledge of biological agents.
9/11 Personal
5:58 PM- Assigned to[ Privacy
Lead KC1572- l~~" 3[opeHed::aecount at UMB on 9/7/2001 wfth an initial-deposit, of
$253.46. wired $5,000 to Pakistan on 9/19/2001.

6:02 PH- Assigned to I | ........


Lead KC1574- UMB holds .out for fjdel i ty investments. A f idel i.ty:;:custonier in New York
named I | recently had checks stolen by two individuals i;ncluding $700. by a
L J and $4,950 by [_ I who both live in Mew
York.

I) 6:23 PH- Assigned tol


Lead KC1584-
web site.
I ---" I viewed subjects Atta and Mohammad's photos on the FBI's
is convinced both traveled together with three other Middle-Eastern mates on
a flight of hers in April, 2001. One of the group had a flight tag with flight manuals printed in a
foreign language. All five dressed in Black.

6:29 PM- Assigned to| |


Lead KC1585- Saeed Mansouri lost $68,000 in a $1.8 million investment scam perpetrated by
Asef Amen, DBA Primeline Investments. The case was referred to and prosecuted by local
authorities. Caller stated Asef Amen is from Pakistan and is always talking about put options I
and selling short. Amen is out of prison and s t i l l in Derby, Kansas, working for a security CM
company.

CH
Working Copy Page

6:39 PM- Assigned to I ~""l to


Lead KC1586- U.S. Customs received bill of lading believed suspicious for transfer of 11 Cvj
O
boxes by American Freightway from Oswegb> Illinois, to Columbia, Missouri addressed t o
O
o
o
6:57 PM- Assigned tnl I . o
Lead KC1587- FBI Decatur called to relay an event that .occurred thorugh the Shelly County '."'9/11 Personal o
Sheriff's Office in Illinois. A caller calied on 9/19/2001, and asked three questions: Is the dap Privacy
still open?' Is it still guarded?' When will the 4am be reopened?.' These questions are.
presumed to relate to the Shelbyville Dam located in Shelbyyille, which is approximately 22.
miles southwest of Decatur, IL.

7:11 PM- Assigned to I


Lead KC1590- According to[ ^-::her boyfriend is a .relative o.f Osama Bin
Laden. L ]lTve in StVawnee, Kansas. I I has a
lenghty rap sheet. ACS shows he is a subject of KC 1.990-1563 and;HQ:49.9-Z25U.

7:26 PM- Assigned


Lead KC1592- I ^Kansas City, Kansas, has a $50,tiOO credit .account iwth
an individual named Bin Laden'. (Note: The. phone number was picked by caUer ID. Caller
9/11 Law Enforcement
L J Privacy
7:33 PM- Assigned to| | .. ^_^^
Lead KC1593- A tan four-door sedan bearing Texas tag.I (being driven.by an Arab
looking mate, was seen looking through a pair of binoculars at Fort Ri ley, Kansas,; ttie.Blue Hi U.s
Shopping Plaza..arid KSU Stadium. The tag was registered to I J
I Tin Piano, TX.

7:38 PM- Assigned to[


I) Lead KC1594- L I recently showed a residential listing in,Wichita, Kansas which
was being sold as part of an estate. It had recently been rented to four Middle-Eastern males.
Upon showing, three Wichita Eagle new articles were .pinned to the bedroom wail: Israelis
Invade Hebron'-July 14, 2001; Israel Demotishes Palestianian Homes'- July ,iO, 2001; and
Arafat Criticizes U.S.'-July 2001. ..

7:42 PM- Assigned to|


Lead KC1595- _j/is from/Iran and now a U.S.
citizen. , | has family ties to a fanatical Muslim I
fundamentalist group which has has meetings in Lawrence, Kansas... O\M

10:31 PM- Assigned to I I


Lead KC1603- Postal worker by the name of Air Mail conveyed she
Working Copy Page

observed two individuals attempt to climb over the fence at airport with 8 ladder. The two
individuals observed at the fence with a zoom camera. I I r-
CM
could provide further information. o
o
o
10:48 PH- Assigned to | o
Lead KC1610- Jcalled to report a suspicious traveler staying at the President's o
Inn in Abilene, Kansas. The traveler registered under the name I
o
l-.'.'arnd-1 ef t a. home o
address in Zurich, Switzerland. The police department ran the car tag which came back, not
found. The vehicle was registered to a I _ I—.The-.
traveler asked the hotel clerk to provide him directions to the Strategic Air Command in.
"9/11 Law Enforcement
Nebraska. The traveler had numerous maps and a cooler.
Privacy

11:35 PM- Assigned to[ J


Lead KC1614- L I is tn iJiS: Army Thrt Teavi.nunrth. Kansas- A friend of..-Ms 9/11 Personal
mother had a visitor fly into Kansas City on 8/28/2001. On the flight were..six Arabic men. Privacy
They all walked to front of the plane, talked, were told by other passengers they should not be up
there. All six walked back to the back of the plane and took turns using the bathroom. The
flight was United flight 1463, leaving Richmond and.arriving in Chicago.

11:55 PH- Assigned to I I


Lead KC1619- Caller advised a person namedf
given f~ /flight lessons. Afshar
owns a Cessna 150 at Lee's Summit Airport.

CM

<y
(01/26/1998) ^-^ *"^

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/25/2001

To: ST. LOUIS Attn:

From: ST. LOUIS

Approved By:

Drafted By:

Case ID ft: 265A-NY-280350-SL-•,.,(PENDING)

Title: PENTTBOMB; "'"-J


MAJOR CASE 182 /9/11 Law Enforcement Privacy
00: NY /

Synopsis: ICF #: SL553 /

Details:
INFORMATION CONTROL FORM

Control Number: SL553

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Telephone./Radio

Source: LINDA EMLEY /

Affiliation: WORLD SPAN TRAVEL AGENCY


/ ...••""9/11 Personal Privacy
Phone Number: | / |

Information Received Date: 09/15/2001 Time: 10:30 AM

Prepared By: I [

Component/Agency: I&I/FBI

Event: EMLY WORKS FOR TRAVEL AGENCY. AFTER SEPT 11


CRASHES SHE DID COMPUTER SEARCH AND FOUND THAT A COMPANY
INTERAVIA-PAKISTAN LTD, BASED IN KARACHI PURCHASED TICKETS
THE NIGHT BEFORE SCHEDULED FLIGHTS. USUALLY THE NAMES ARE
COOPER AND NORRIS. ON FLIGHT AAll, INTERVIA PURCHASED 4
TICKETS IN NAME OF NORRIS, 3 IN COOPER. THERE ARE SEVERAL

REQ. #29-1 000000028


INTERNATIONAL FLIGHTS IN BOUND TODAY^WHERE INTERVIA
PURCHASED TICKETS. INFO PASSED TO KC COMMAND POST.

Event Date: Time

References:

Categories:

Event Reviewed By: I

Lead Required?: YES

9/11 Law Enforcement Privacy

REQ. #29-1 000000029


LEAD (s):

Set Lead 1:

ST. LOUIS

AT ST. LOUIS, MO

Lead Control Number: SL553


Assigned To '1 |' on 09/15/2001 at 2:01 PM

SEND INFO TO IKC FOR INTERVIEW OF EMLEY.

9/11 Law Enforcement Privacy

REQ. #29-1 000000030


(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE Date: 09/27/2001

To: Counter-terrorism Attn: ITOS/UBLU, Cat A & B, SIOC


Atlanta

From: Kansas City


Squad 1
Contact: SA/

Approved By: 9/11 Law Enforcement Privacy

Drafted By:

Case ID #: 265A-NY-280350-KC (Pending)

Title: PENTTBOMB;
MAJOR CASE #182
00: NY

Synopsis: Provide information regarding suspicious airline


reservation activity of Interavia Pakistan, Ltd., a travel agency
located in Karachi, Pakistan. Lead Control #KC 670.

Details: On 09/15/2001 Kansas City Division (KCD) obtained


information from Linda Emley who is employed at Worldspan, 7.300 NW
Tiffany Springs Parkway, Kansas City, Missouri 64153, work telephone
number I I. regarding American Airlines (AA) flight 11 and
Interavia Pakistan, Lvtd. .

Emley is employed at Worldspan, a company which operates


an airline reservation 'web site utilized by travel agencies.
Companies can book airline reservations over the Internet once they
have established an account with Worldspan, As part of her
employment Emley was reviewing booking records and discovered that,
on September 11, 2001, a company had booked a number of seats on
American Airlines Flight 11.

Interavia Pakistan^ Ltd, (IPL) Karachi, Pakistan, had


booked 7 seats on AA flight 11, bound from Boston to Los Angeles.
The reservation had been made', at 9:03 GMT. The reservations were
made in a block of 4 and a bloqk of 3 in the following names:

9/11 Personal Privacy

REQ. #29-1 000000031


To: Counterterrorism From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

Mr. K. Cooper Ms. 0. Noris


Mrs. S. Cooper Ms. E. Noris
Ms. A. Cooper Ms. W. Noris
Ms. P. Cooper

At the same time reservations for the listed subjects were also made,
on Trans World Airlines (TWA) flight 342, bound from Los Angeles to
St. Louis. Both sets of reservations were made for flights on
September 11, 2001. AA flight 11 was scheduled to depart at 7:45
a.m. eastern, standard time and arrive in Los Angeles at 10:59 a.m.
pacific standard time. TWA flight 342 was scheduled to depart at
7:55 a.m. pacific standard time and arrive at 1:24 p.m. central
standard time.

In reviewing the record Emley realized that it was


impossible for the passengers to use both reservations and became v»?
suspicious. Emley compared the reservations to a list of passengers ~
who died on AA flight 11 which had been posted on the CNN web site.
Emley was unable to locate the passengers listed on the reservations
on the CNN list.

Emley advised since the reservations are made via the


Internet that they could be made from any computer with an Internet
connection. All that would be needed is IPL's user ID and password..
In addition Worldspan records indicated that no tickets were issued
by IPL for the reservations and they were not paid for in advance.
Records did indicate that AA had confirmed both reservations, AA
record locator DUMSJF.

Emley also advised the names on the reservations could be


changed by any AA ticket agent. This is not the normal practice but
does happen from time to time. In addition any individual with
access to the AA ticketing system and knowledge of its use could
change the reservations prior to the passengers arrival at the ticket
counter. Worldspan does not receive information from the airlines
which would indicate if a passenger took a particular flight or if
changes to the reservation are made through the airline.

In researching the reservation history of IPL Emley


discovered that they have been a customer for approximately one year.
Records indicate that IPL always makes same day reservations. Emley
discovered that most flight reservations made by IPL are within 12
hours or less of the flight. In addition IPL normally makes

REQ. #29-1 000000032


To: Counterterrorlsm From: Kansas City
Re: 265A-NY-280350-KC, 09/27/2001

reservations once daily and only logs on to the site for about thirty
minutes. Emley provided information regarding the flights booked by
IPL for September 15, 2001. Most of the flights booked had
circuitous or conflicting times and/or routes. None of the flights
booked for September 15, 2001 originated in North America.

On September 22, 2001 Emley contacted KCD and advised IPL


placed a number of airline reservations via the Worldspan web site.
The manner in which the reservations were made was similar to the
reservations placed on September 11, 2001 and prior activity of IPL.
A single group of passengers was booked on multiple flights with
conflicting departure times and cities. The tickets were not paid
for in advance and IPL did not generate any tickets for the
passengers.

Emley has continued to review Worldspan records for


suspicious historical and current reservations placed by Worldspan
customers. Emley has continued to provide this information to KCD.
Worldspan has also agreed to continue to assist in this matter. SA
| l.will be the KCD point of contact for
information regarding Worldspan.

9/11 Law Enforcement Privacy

REQ. #29-1 000000033


(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: IMMEDIATE Date: 10/02/2001

To: Counterterrorism Attn: ITOS/SIOC


UBLU/RFU
New York Inspector
Washington Field Inspector,
Boston •••"""""""i~
Chicago _.....-•-"" \. Louis _....-••-""
Islamabad ......-•-""
9/11 Law Enforcement Privacy
From: Dallas "'•-•.._
Command Post ''•••.. """ -
Contact: SA|
Control #:
Approved By:

Drafted By:
Case ID #: 265A-NY-280350-DL (Pending)

Title: PENTTBOMB
MAJOR CASE 182
00: NY
Synopsis: For informational purposes and to set lead for Chicago
Division Legat Islamabad.
Enclosure(s): Enclosed for all receiving offices is one (1) printed
copy of American Airlines (AA) Flight 11 and 77 database information
reflecting passenger cancellations, "no shows" and "on board" status.
Details: During the early stages of this investigation, questions
arose concerning the relatively low number of persons known to be
aboard American Airlines (AA) flights 11 and 77 on 09/11/2001. One
of the theories proposed was the suspected hijackers and/or unknown
associates purchased multiple tickets on the flights in an attempt to
ensure the number of passengers aboard each flight remained
tactically manageable. A second, and tactically similar theory, was
the suspected hijackers specifically chose AA flights 11 and 77 on
09/11/2001 knowing the passenger load was typically low. As a
result, the Dallas Division (Dallas) tasked itself to determine: (1)
if the passenger count on AA flights 11 and 77 on 09/11/2001 was
within normal limits; (2) the number of persons who canceled
reservations prior to departure (cancellations); (3) the number of

REQ. #29-1 000000034


To: Counterterrorism From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

persons with reservations who did not arrive for AA flights 11 and 77
(no shows); and (4) if any of the cancellations or no shows have any
link to the suspected hijackers and/or associates.
Given the foregoing directives, Dallas initially contacted
AA to obtain the percentage of capacity for AA flights 11 and 77 on
all Tuesday mornings from 01/09/01 through 09/04/01 (passenger load).
Upon receiving the data from AA, it was determined the average
passenger load for AA flights 11 and 77 on Tuesdays was 38% and 26%
respectively. It was further determined the average passenger load
for AA flights 11 and 77 on 09/11/2001 was higher than normal at 53%
and 38% respectively. Based on the foregoing information, it was not
apparent the suspected hijackers booked multiple tickets as a
tactical strategy.
Upon completing the passenger load analysis, Dallas
constructed a database (11/77 Database) containing all available
information on those persons with reservations or noted on the
manifests for AA flights 11 and 77 on 09/11/2001. The above-
referenced database reflects those persons actually aboard (on board)
AA Flights 11 and 77, persons who made reservations and were not
physically aboard the flights (no shows), and those persons who
canceled reservations on said flights prior to departure
(cancellations).
Information obtained from AA reservation records indicated
164 reservations made for AA flight 11 departing Boston, MA on
09/11/2001. Of the 164 reservations made, 65 persons canceled their
reservations prior to departure, 82 persons were on board the
aircraft, and 17 persons were no shows. Similarly, 116 persons made
reservations for AA flight 77 departing Dulles, Washington, D.C. on
09/11/2001. Of the 116 reservations made, 55 persons canceled prior
to departure, 59 persons were on board the aircraft, and 3 persons
were no shows.
Further review of the above-referenced records revealed
K. Cooper, S. Cooper, A. Cooper, P. Cooper, E. Noris, 0. Noris and W.
Noris all reserved seats on AA flight 11 through travel agency
Intervia Pakistan (Private), Ltd.,1 9/11 personal privacy |
Road, Karachi, Pakistan. Standing alone, the fact seven (7) persons
all made travel reservations through the same travel agency is not
unusual. In the instant case, however, the following travel
inconsistencies necessarily require the need for further inquiry:
(1) All seven (7) person's reservations were made
under the same AA Personal Name Record (PNR);
(2) All seven (7) persons have a link to a relevant
country in that the travel agency is located in

REQ. #29-1 000000035


To: Counterterronsm From: Dallas
Re: 265A-N-Y-280350-DL, 10/02/2001

Pakistan;
(3) All seven (7) persons failed to show up for AA
flight 11 on 09/11/2001;
(4) In violation of standard AA policy, no first names
were given for any of the seven (7) persons making
the reservations;
(5) Against the standard AA practice, no information
relating to credit cards, addresses, or telephone
numbers is contained in the PNR for any of the
seven (7) individuals;
(6) The tickets reserved show no return flight (i.e.,
one way travel);
(7) No previous travel history exists on AA for any of
the seven (7) individuals; and
(8) Of the seven (7) persons making reservations,
three (3) hold the last name of Noris and four (4)
hold the last name of Cooper. None of the said
names being normally associated with Pakistan.
Dallas' review of AA flight 77 records did not reveal
similar results. Additionally, Dallas is unaware if the Chicago and
has performed a similar analysis of United Airlines flights 93 and
175.

REQ. #29-1 000000036


To: CounterterrorTSm From: Dallas
Re: 265A-NY-280350-DL, 10/02/2001

LEAD(s) :
Set Lead 1:

COUNTERTERRORISM
AT WASHINGTON, DC
Read and Clear.
Set Lead 2:

NEW YORK

AT NEW YORK. NEW YORK

Read and Clear


Set Lead 3:
WASHINGTON FIELD
AT WASHINGTON, D.C.

Read and Clear.


Set Lead 4:
BOSTON
AT BOSTON, MASSACHUSETTS
Read and Clear.
Set Lead 5:

CHICAGO
AT CHICAGO. ILLINOIS

If not previously performed, consider the merit of


analyzing passenger reservation information for cancellations and "no
shows" on United Airlines flights 93 and 175 for possible
similarities as set forth above.

REQ. #29-1 000000037


To: CounterterrorTsm From: Dallas
Re: 265A-NY-2.80350-DL, 10/02/2001

Set Lead 6:

ST. LOUIS

AT ST. LOUIS. MISSOURI


If not previously performed, consider the merit of
analyzing passenger reservation information for cancellations and "n<
shows" on relevant Trans World Airlines flights for possible
similarities as set forth above.

Set Lead 7:

ISLAMABAD
AT KARACHI. PAKISTAN
Conduct logical investigation to obtain additional
identifying information on K. Cooper, S. Cooper, A. Cooper, P.
Cooper, E. Noris, 0. Noris and W. Noris. Referenced individuals are
believed to havo maH^ rgyq^rvat-i nns through Intervia Pakistan
(Private), Ltd.,1 I Karachi,
Pakistan, 7400 on American Airlines flight 11,departing Boston, MA
on '09/11/2001. None of the seven (7) referenced individuals showed
up for the flight. Assess the possibility the--'"'referenced travel
agency or employees/officials thereof may have been involved in, or
have had knowledge of, the criminal conspiracy occurring on
09/11/2001 and/or other future acts.

9/11 Personal Privacy

REQ. #29-1 000000038


9/11 Law Enforcement Privacy

Working Copy Page

\: PRIORITY Date: 11/05/2001


\To: Counterterrorism Attn:

Investigative Services

New York

\s
. Kansas City
.Riyadh Legat
Paris Legat
From: Islamabad
Contact:
Approved By:
Drafted By:
Case ID #: 265A-NY-280350-IS [Pending)
Title: PENTTBOMB;
MAJOR CASE #182
Synopsis: Legat Islamabad response to leads ICF &KC-670 and #DL-5392
Reference: 265A-NY-280350-DL Serial 3005
265A-NY-280350-KC Serial 23
Details:
InterAvia Pak Limited is a Pakistan based Travel Agency
located in Karachi, Pakistan. The company, owned by I
~~ was established in 1976J

was due to return to Pakistan the last week of October. .


Legat Islamabad (IS) requested local liaison check on
the seven (7) individuals listed in the referenced DL
communication who booked tickets with InterAvi,.a "'Limited (Ltd) for
American Airlines flight 11 on 9/11/2001. ...liiterAvia Ltd feeds
the names of passengers into the computer" system to reserve the
seat (s) from the quota allotted to the' agency by Internet linked

Case ID : 315N-NY-280350 - IS"'" Serial : 120


9/11 Personal Privacy
REQ. #29-1 000000039
***** Working Copy Page

ticketing system. Reservations that are not confirmed or the


tickets purchased two (2) or three (3) days prior to departure of
flight are automatically canceled and the name(s) are deleted in
the computer system 12 hours after the departure of the flight.
Due to this process, InterAvia Ltd was unable to provide any
information regarding the seven (7) individuals. However, they
advised that the requested information may be obtained from the
following Internet Ticketing System Companies:
CALILEO

2. Amadeus Management Centre


/:9/ll Personal Privacy

3. WORLD SPAIN

IS considers this lead covered.


LEAD(s) :
Set Lead 1: (Adm)

ALL RECEIVING OFFICES


Read and clear.

Set Lead 2:

COUNTERTERRORISM

AT WASHINGTON, DC

Review information and determine if additional leads


should be set to Legats Riyadh and Paris.

REQ. #29-1 000000040


---- Working Copy ---- Page

Precedence: ROUTINE Date: 12/03/2001

To: Count erterror ism Attn: UBLU/RFU


New York -

From: Cleveland
Squad 3
Contact : SA
Approved By:

Drafted By:

Case ID #: 9/11 Lau Enfo.ce.ent Privacy

Title: PENTTBOM;
MAJOR CASE #182
Synopsis: Documents received pertaining to the establishment and
business ownership of INTERAVIA PAKISTAN (PRIVATE) LIMITED travel
agency located in Karachi, Pakistan.
Reference: CV Lead Control #4564.
Enclosure (s) : Enclosed for New York is one FD-340 1A containing
business documents pertaining to INTERAVIA PAKISTAN LIMITED.
Details: For information, the INTERAVIA PAKISTAN (PRIVATE)
LIMITED, I I Karachi,
Pakistan, is one of only two travel agencies tha't the Worldspan
Global Reservation System is still allowing to .operate in
Pakistan. The enclosed International Air Transport Association
documents were received by writer from the Airlines Reporting
Corporation, Arlington, Virginia, and are for information of New
York Division should it be determined that INTERAVIA PAKISTAN
(PRIVATE) LIMITED travel agency was or is b^ing used to arrange
flight travel for subjects of captioned investigation or is
determined to be of other investigative significance.
LEAD(s) :
Set Lead 1: (Adm) 9/11 Personal Privacy
COUNTERTERRORI SM
AT WASHINGTON, DC

Read and clear.


Set Lead 2 : (Adm)

Case ID : 315N-NY-280350-CV Serial : 5271

REQ. #29-1 000000041


• *•" Working Copy "*i=~I" Page
NEW YORK

AT NEW YORK

Read and clear.

REQ. #29-1 000000042


**•" Working Copy Page '

Precedence: ROUTINE • Date: 12/07/2001

To: CLEVELAND Attn:

From: CLEVELAND

Approved By:

Drafted By:

Case ID #: 265D-NY-280350|-CV (PENpING)

Title: TWIN TOWERS BOMBINGS;


MAJOR CASE #182 i /

Synopsis: ICF #: CV4564 \

Details: \
INFORMATION CONTROL FORM
Control Number: CV4564 j /

Priority: ROUTINE Classification: UNCLASSIFIED

Method of Contact: Writteni; /

Source : AIRLINES REPORTINGi/CORPORATION


Affiliation: !9/l1Law Enforcement Privacy

Phone Number: (703) 816-8C)6o

Information Received Date:/ ill/29/2001 Time: 11:05 AM


Prepared By: [ / [

Component/Agency: I&I/FB/I

Event: DOCUMENTS RECEIVED PERTAINING TO INTERAVIA


PAKISTAN LIMITED/TRAVEL AGENCY.

Event Date: / Time:

References: /

Categories: /
Event Reviewed By: | |

Lead Required?: YES

LEADS (s):

Case ID : 315N-NY-280350-CV Serial : 5272

REQ. #29-1 000000043


Working Copy """ Page

Set Lead 1:
CLEVELAND
AT CLEVELAND, OH
Lead Control Number: CV4564
Assigned To 'I I" on 12/03/2001 at 3:47 PM
PREPARE EC TO FORWARD DOCUMENTS TO NY DIVISION.

9/11 Law Enforcement Privacy

REQ. #29-1 000000044


U.S. Department of Justice

Federal Bureau of Investigation

Washington, D. C. 20535-0001

April 30, 2004

Daniel Marcus, General Counsel


National Commission on Terrorist Attacks Upon the United States
Suite 300
2100KStreet,N.W.
Washington, D.C. 20036
RE: Commission's Request for Documents
Dear Mr. Marcus:
In response to the Commissions Request for Documents, please find the
following:

Documents responsive to Document Request 3-lu;


Documents responsive to Document Request 3 Supplemental #3-u;
Documents responsive to Document Request 29-1;
Documents responsive to Document Request 35-10;
Documents responsive to Document Request 36-2..

This is part of the FBI's rolling production and thus may be supplemented in the
future. Should you have any questions, please do not hesitate to contact me a) f
Sincerely,

obert S. Sinton
Assistant General Counsel

9/11 Personal Privacy


DOCUMENTS RELATING
to
POLICE REPORT NUMBER 01121001850 FILED
BYNA WAF AL-HAMZI WITH THE FAIRFAX
COUNTY POLICE DEPARTMENT, FAIRFAX,
VIRGINIA ON MAY 1, 2001.

RESPONSIVE
TO
TESTS #35-10
[PACKET #1]

COMMISSION COPY
9/11 COMMISSION TASK FORCE
DOCUMENT DELETION CODES
[As of August 11, 2003]

"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which


would tend to reveal the identity of an informant or source where confidentiality is
expressed or implied.

"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI


techniques and/or methods which would impede or impair the effectiveness of that
technique and/or method.

"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor


responsive to the Commission's requests.

"D" - FBI PENDING CASE INFORMATION - Information which would impede or


jeopardize a pending investigation of the FBI.

"E" - STATUTORY - Information legally prohibited from release by statute.

"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an


unwarranted invasion of the personal privacy or jeopardize the safety of law
enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers;
(2) date and place of birth; (3) home address and telephone numbers;
(4) personnel cell phone and pager numbers

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign


government and/or foreign service to include the names of foreign law enforcement
employees/officials.
Law Enforcement Privacy

265A-NY-280350-IN
PENTTBOM;
I I

The following investigation was conducted by SA| pnd Detective! I


JTTF between December 6, 2001 and December 11, 2001:

Predicated upon information provided by Eyad M. Alrababah during a series of debriefmgs by


WFO, New Haven, New York, and Newark agents in September, 2001, attempts have been made to
identify the resident(s) of an apartment located off of Route 1 (Richmond Highway), South of
Alexandria, Va. between the Hybla Valley and Mount Vemon areas where subjects Hani Hanjour,
Nawaf Alhazmi, Majed Moqed, and Ahmed Alghamdi allegedly stayed for a two-^veek period ending
on May 8, 2001.

Alrababah has claimed that he had met Honjour and Alhazmi at the 7-11 store at the Culmore
Shopping Center on Route 7, in Falls Church,Va. in the Spring of 2001, and thereafter began a short-
term friendship with them ending in May, 2001. Alrababah has admitted that he had at one point
explained to Honjour and Alhazmi how to obtain Virginia identification cards through fraudulent means
at the Va. Division of Motor Vehicles (DMV), however he did not personally provide the service to
them (in August of 2001 Honjour and Khalid Almidhir visited the above 7-11 and solicited the help of
Luis Martinez-Flores for that purpose).

Alrababah is currently facing Federal charges in the Eastern District of Virginia for violation of
Title 18, USC, Section 1028 and Section 2, providing false documentation to illegal immigrants, in
which he regularly engaged as a business, as a result of this investigation. He was, incident to a
detention hearing in the Eastern District of Virginia on December 13, 2001, detained until trial. A
complaint was filed on November 16, 2001, and

Alrababah did have Honjour and Alhazmi over to his apartment located behind the Culmore
shopping center several times where they became acquainted with his roomate, and had also met them
at the local Mosque in Fails Church on several occasions. He then helped them make arrangements to
find an apartment for the above described two-week period.

During debriefmgs of Alrababah, he advised that an acquaintance of his, known to Alrababah


only by the first name of "Derar" ( which he described as an unusual first name), is a Jordanian national
whom he met at the DMV. "Derar" had at one time told Alrababah that he had an apartment available
for rent. Alrababah had actually visited the apartment, located souith of Alexandria off of Route 1, but
had declined to rent it because it was too expensive. Hanjour and Alhazmi became interested in the
apartment because they had been staying in a hotel at the junction of Routes 7 and 50 in Falls Church,
and it was becoming too expensive for them. Alrababah then made arrangements with "Derar" to bring
them to the above described apartment, which they did move into for the two-week period. During

REQ. #35-10 000000001


that two-week period, Majed Moqed and Ahmed Alhgamdi arrived in the U.S., and also moved into
the apartment.

Additional investigation has determined that the California license tag 3JF2283 displayed on the
blue Honda sedan driven at the time by Honjour and Alhazmi ( and after September 11, 2001 located
in the lot at Dulles Airport) had been run through DMV by a Fairfax County Police officer on April 8,
2001. The vehicle had been parked in the lot of the Hillwood Motor Inn, 6301 Arlington Blvd., Falls
Church, Va. and was run on a routine basis by the officer, who often makes NCIC inquiries regarding
out of state tags displayed on vehicles observed to be parked at the hotel.

Additional NCIC/DMV inquiry regarding any police reports filed relative to subjects of
captioned matter also revealed that a police report was filed on Mayl, 2001 on behalf of Nawaf
Alhazmi, date of birth, 8-9-76 alleging that Alhazmi had been assaulted outside of his apartment at
7991 Audubon Ave., Apartment #10, Alexandria, Virginia. This apartment is located off of Route 1,
in the Hybla Valley area as described above. Alhazmi informed the reporting officer that he had been
accosted by four to five youths who had attempted to grab his wallet from his hand. Alhazmi declined
to pursue any further charges or investigation after making the police report. A copy of that report is
attached and made a part hereto.

Inqury with Nate F. Scales, Office Manager, CMS Services, (date of birth j (telephone
numberl il at the apartment complex that includes the building knoy/n as 7991 Audubon
Ave., Alexandria, Virginia revealed that there is no apartment #10 in that building. Additional query of
resident records did reveal however that during the period in question, in building 7995, apartment #
103, an individual named Derar Mohammed Saleh, date of birth|~" \l Security Account
Numberf" [resided. Telephone numberf""" fwas listed/as his number. (Criss-
cross directory lists thisXnumber as being subscribed to by\ \, Va.).

Scales' employee, Addie \Hamlette also present in Scales' office, advised that she remembered
Saleh, and described him as being, Middle Eastern, and approximately 35-40 years of age, and "heavy
set". Scales also agreed with the description. Saleh's description draWn from NCIC records indicates
that he is 6' tall and 240 pounds. \Harnlette also described a situation where she had entered the
apartment to perform maintenance pn {he air conditioner earlier this year, and there were several
Middle Eastern males living in the apartment at the time; Hamlette observed them standing in the
middle of the floor of the apartment "counting large wads of mpney". She also believed that Saleh may
work for a florist, based upon her frequen.t observation of his disposing of "old" flowers into the the
trash receptacle near his apartment. In a previous interview pf Alrababah regarding "Derar", Alrababah
described him as having a business involving "flowers". Choice point inquiry regarding Saleh also lists
his business as "flowers". A copy of that rep.ort is attached/and rnade a part hereto.

A second contact number listed for S ale'hXin records held by management at the Audubon
apartment address was\S inquiry indicates that that number was called by or was

9/11 Personal Privacy

REQ. #35-10 000000002


9/11 Law Enforcement Privacy

used to call a telephone number in Texas in 1996 listed to the Holy Land Foundation, whose assets
have recently been frozen by the US Government because of its alleged association with Hamas.
Choice point records also list that number as a numbef for Saleh, at the "current" address of |

Va. DMVlnquiry relative to vehicles registered to Saleh include two vehicles, both qf which
have expired registrations and are both registered to thje address of I t a 1987 Honda,
Va. l i c e n s e l l a n d a 1989 Honda, Va. Hansel 1j

Choice point inquiry by SA[ |G-15, lists Saleh's]Social Security Number (SSN) as
the same as above, however inquiry by SAL iC-22, with;!the Social Security Administration
reveals that that number is not an assigned number. Choice point |ists the following names all used
apparently by Saleh in conjunction with that SSN : j ,.

./9/11 Personal Privacy

Spot check surveillances at the I J address reveajed the following vehicles parked
in the immediate vicinity;

| [indicated that he was willing to provide information to the FBI, and was
subsequently interviewed by Bureau agents (Squad NS-14). | [revealed that Saleh lived with

REQ. #35-10 000000003


) / l l Personal Privacy

him at the\ address along with his brother


according tn\. In a brief separate interview off , I conducted by the arresting police
officers, he claimed to reside all_ X I

_ Preliminary real estate record checKs reveM that/thel \\s is.owned by an j |


i mr //•" / / M n
Two other vehicles have been .observed parked/in |he driveway of the I . [address,
a white van, and a large Buick sedan, both 9^ which displayed I^pldmatic tags registered to the
Jordanian Embassy. Attempts to further identify the drivers of ftese\vehicles is continuing. Vehicle
tags for the two vehicles are respectively;!/ / I I ^An^inquiry with US Postal
employees also revealed thatj. . Tis receiving mail at the I I address.

Contact was also/made with .I ; i I telephone number 1 I


_ /•'' / twho are the ciirreni residents at Apartment #103, 7995
Audubon Ave., Alexandria, Va., the above described address that Derar Saleh shared with the
hijackers. I / tadvised that he andl Imoved into the apartment in June of 2001, and were
not familiar with the prior tenant(s). The owner of the Condominium/apartment is a Middle Eastern male
named Sam Ghosh, or Gosh (Management records indicate that a Yassette Wright, telephone number
I I no area code, is also listed as co-owner). Ghosh has continued to on occasion pick up
mail for the previous tenant, and has specifically mentioned that he is waiting for some immigration
papares, notfartherdescribed. | ~\d that they would contact the interviewing
agent and detective if and when any mail for the previous tenant(s) does arrive.

REQ. #35-10 000000004


.....:::::;::i"9/ll Law E n f o r c e m e n t Privacy

04/26/2604 39: 30 2022.7.3?"""""! ....--"" ITS PAGE 62/86


.j ' f' \X COUrii:'* ^OLICE DEPARTMENT FIELD INVESTlCiMflON REPORT FAGe.X-or.2L

AMWWMUIM

ISg» I A/

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REQ. #35-10 000000005


/9/11 Law Enforcement Privacy

04/26/2884 89:30 2022/ar ? IT8


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REQ. #35-10 000000006


64/26/2884 39:30 2922taT ~'l ITS PAGE 04/06

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REQ. #35-10 000000007


34/26/2004 89:38 2022/tT 1 IT8 PAGE 05/06
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9/11 Law Enforcement Privacy
REQ. #35-10 000000008
04/25/2304 89:30 2822?^ IT8 PAGE 36/06
i i ur
POLICE DEPARTMENT

STATEMENT OF RELEASE

CASE NO, O I U J O O

DATE, 5- |' 0)

., reported.

to ths Fairfax County Police Department on

, and the Police. Department hav» investigated this case to my

rnmplete satisfaction. I now wish them to discontinue the investigation and any other action on

the above mentioned case, involving

"SICNATUKE
9/11 Law Enforcement Privacy
WITNESS:

WITNESS,

pa t»lm 73
REQ. #35-10 000000009