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2013

TRAINING & CAPACITY DEVELOPMENT

learn from a wealth of

experience

www.crownagents.com/training
www.crownagents.com/training
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Who we are

Crown Agents is an international development specialist that partners with leaders across the world to make lasting changes to systems, organisations and people. We work with governments, companies and NGOs in over 100 countries and have 32 offices in Africa, Asia, Europe and the US. Our employees speak more than 50 languages. We take on challenging work and achieve extraordinary results time and again.
OUR CORE SERVICES

WHAT WE DO
Our expertise in institutional development, public finance, banking, trade, procurement and logistics helps countries to grow their economies, reduce poverty and improve health. Our determined, resourceful and collaborative approach means we create a lasting impact for our clients.

OUR HISTORY
Crown Agents was founded in 1833. We operated as a British statutory corporation for many years and transferred to the private sector as a limited company owned by The Crown Agents Foundation in 1997. The Foundation oversees our ethos and activities. Our bank and investment management company are both regulated by the Financial Services Authority (FSA).

Supply Chain Management Consultancy Financial Services

Learn from a wEALTH of experience


We turn theory into practice
We are practitioners. We work with you to apply concepts and models to real working situations, so that you put learning into action right away.

CONTENTS
LEARNING THAT FITS YOUR WORLD INNOVATIVE TRAINING 2013 AT A GLANCE 4-5 6-7 8-9

Combining specialist skills with technical know-how


We develop transferable skills alongside more specialist technical expertise, creating successful and expert leaders and managers.

COURSES:
CROWN AGENTS Executive Academy 10-13

Tailored to your career and your organisation


We match your needs with an appropriate mix of training modules, mentoring and coaching and learning support. We deliver in-house programmes when and where you choose.

effectiveness SKILLS
Human & Institutional Capacity Development Governance, Audit & Risk Assurance Business Performance Optimisation 15-23 24-27 28-31

Specialist skills
PROCUREMENT & Supply Chain Services 33-39

PUBLIC FINANCIAL MANAGEMENT 40-47 BANKING, FINANCE & PENSIONS 48-53

BOOKING INFORMATION Useful information

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LEARNING that fits your world


We pride ourselves on offering clients a diverse and flexible range of capacity development and training services that meet the ever-changing needs of organisations in the modern world.

OPEN PROGRAMME
Our comprehensive programme of open courses has been revised and refreshed to meet the demands and challenges facing organisations today. Many of our popular courses remain in the schedule for 2013, in addition we have several new courses and an exciting programme of webinars and two and three day workshops. Several of our 2013 programmes are designed to run consecutively to offer you a modular approach to training enabling you to select a number of modules to attend, including: Crown Agents Executive Academy Modules 1-4 Pre and Post contract procurement course Kenya We also offer several three day programmes to precede or follow longer programmes to enhance your learning. Additionally we can work with you to create your own modular programmes combining several of our open programmes to create a unique training package to meet your individual and organisational training needs.

TAILORED TRAINING & CAPACITY DEVELOPMENT SOLUTIONS


At Crown Agents we appreciate that one size never fits all. We have the proven expertise and flexibility to provide you with uniquely crafted programmes to meet your specific objectives and challenges. We deliver these programmes and solutions wherever it is most convenient, whether it is at our International Training Centre, at your premises or at any location of your choice.

Effectiveness Skills

Specialist Skills

Tailored for You

More flexibility, greater benefit

For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

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COMPLEMENTARY TRAINING SERVICES


We have a wide variety of training and capacity development services to offer clients, including: Establishing and managing assessment centres for organisations for staff development and recruitment purposes Train the trainer Executive and performance coaching One-to-one mentoring services Building training strategies and implementation plans for organisations Capacity development consultancy work

TRAINING NEEDS ANALYSIS


Crown Agents is able to help clients identify where training is required and what solutions could be offered to satisfy this need. This analysis is driven by organisational goals and strategies and takes into account current and future needs.

Talk to us today to discuss opportunities E: trainingenquiries@crownagents.co.uk T: +44 (0) 20 8710 6770

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www.crownagents.com/training

INNOVATIVE TRAINING
Unrivalled learning experience:
Background theories underpinned by a strong focus on the practical application of skills. We make use of appropriate case studies and simulation exercises, invite guest presenters and make educational visits to enhance the learning journey.

Interaction:
Every aspect of our training from the style of delivery to post learning event support is carefully crafted to deliver shared learning and experiences amongst different cultures and accomplished peers from diverse companies, industries, organisations and countries.

We deliver quality programmes with the support of leading professional bodies including:

For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

Innovation:
Innovation is at the heart of everything we do at Crown Agents.
We pride ourselves on constantly evolving our training techniques, teaching the latest best practices, using a range of technology, including e-learning and video conferencing, and blended learning approaches to ensure that every participant gets real value for money. We ensure that our courses deliver a measurable return on investment by equipping every participant with the skills, know-how and deliverable solutions to be able to implement their learning on their return to work. We review and evolve our products regularly based on discussions with our clients and ensure we address the ever-changing external pressures faced by organisations. We constantly adapt our course content to incorporate the latest thinking and initiatives. To enhance our 2013 training offering we are pleased to launch a programme of webinars. These give you a great opportunity to experience the training that Crown Agents offers without leaving the office. For further information please visit www.crownagents.com/training

www.crownagents.com/training

2013 AT A GLANCE
Benchmarking Organisational Integrity Corporate Governance & Risk Assurance Public Service Delivery: New Innovations & Value for Money

JANUARY

DATE 14 - 18 Jan 21 - 25 Jan 28 Jan - 1 Feb DATE 11 - 15 Feb 11 - 22 Feb 18 - 20 Feb 25 - 27 Feb 25 Feb - 1 Mar 25 Feb - 1 Mar 27 Feb - 1 Mar DATE 4 - 8 Mar 4 - 15 Mar 4 - 15 Mar 11 - 15 Mar 11 - 15 Mar 11 - 15 Mar 18 - 20 Mar 18 - 20 Mar 18 - 22 Mar 18 - 22 Mar DATE 8 - 19 Apr 15 - 19 Apr 15 - 19 Apr 15 - 26 Apr 15 - 26 Apr 22 - 26 Apr 22 - 26 Apr 22 - 26 Apr 22 Apr - 3 May 22 Apr - 3 May 29 Apr - 1 May

MAy
International Trade Procedures: New Developments & Key Solutions Executive Leadership for Customs Public-Private Partnerships: Key Issues & Insights Tax Audit Skills Effective Supply Chain Strategies for Executives Mobile Banking Workshop on Public-Private Partnerships: Funding Strategies & Attracting Private Investment Procurement Planning, Designing & Evaluating Tenders Leadership & Governance of Programmes & Projects International Payments Managing Contracts and Monitoring & Evaluating Procurement Performance

DATE 6 - 10 May 13 - 17 May 13 - 17 May 13 - 17 May 13 - 24 May 20 - 21 May 20 - 22 May 20 - 24 May 20 - 24 May 22 - 23 May 27 - 31 May

febRUARY
Women in Management Management Development for Senior Executives Enhancing Individual Performance Effective Succession Planning Executive Academy: Module 1: Turning Vision into Strategies Pensions Reform Effective Financial Management Skills

MARCH
Executive Academy: Module 2: Key Skills in Influencing Effective Management Skills Inspirational Leadership & Successful Team Building Executive Academy: Module 3: Leadership in Action The Essentials of Integrity in Procurement Integrating Public Financial Management Systems: Key Issues & Insights Conducting Difficult Interviews Successful Approaches to Crisis Management Executive Academy: Module 4: Maximising Performance Powerful Communication: Skills & Approaches

JUNE
Executive Academy: Module 1: Turning Vision into Strategies Monitoring & Audit of Procurement Performance Governance & Regulation of Pensions Risk-Based Auditing Fundamentals of Procurement Public Debt Management: Priorities & Strategies Risk Management in Banks & Financial Crime Prevention Management Development for Senior Executives

DATE 3 - 7 Jun 3 - 7 Jun 3 - 7 Jun 3 - 14 Jun 10 - 14 Jun 17 - 28 Jun 17 - 28 Jun 24 Jun - 5 Jul DATE 1 - 5 Jul 1 - 12 Jul 15 - 19 Jul 15 - 19 Jul 15 - 26 Jul 15 - 26 Jul 22 - 26 Jul 22 Jul - 2 Aug 29 Jul - 2 Aug

JULY
Powerful Communication: Skills & Approaches Financial Management of Development Projects Health Supply Chain Management Executive Leadership for Tax Authorities Programme & Performance Budgeting: Practical Implementation Strategic Planning & the Balanced Scorecard Health Supply Chain Management IT Audit Strengthening ICT Capabilities: Meeting the Needs of the Business

april
Planning Procurement, Designing & Evaluating Tenders, & Managing Contracts Being an Effective Director Stock Control & Warehouse Management HR Strategies & Practices: The Latest Thinking CS-DRMS & CS-PDAT Masterclass: Optimising Debt Management Operations Programme & Project Management: Key Issues & Insights International Financial Reporting Standards Successful Tendering & Contract Management for Works & Consultancy Services Delivering Successful Change Management e-Procurement: Strategies for Success Powerful Strategies for Human Capital Development

All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

KEY
Crown Agents Executive Academy Human & Institutional Capacity Development Governance & Risk Assurance Business Performance Optimisation Procurement and Supply Chain Services Public Financial Management Banking, Finance, Pensions New course for 2013* Courses with qualifications* Several dates or locations* * Please note that these icons refer
to the course information pages

AUGUST
Strengthening ICT Capabilities: Providing Customer e-Services Trade & Growth: Priorities & Strategies Pensions: Policies & Issues Integrity in Procurement: Skills & Solutions Consulting, Interviewing Skills & Report Writing for Auditors Procurement Planning, Designing & Evaluating Tenders Financial Instruments & Capital Market Growth Improving Customer Service in Banks Understanding the Organisation & Optimising Business Processes Monitoring & Evaluation : Priorities & Strategies Managing Contracts and Monitoring & Evaluating Procurement Performance

DATE 5 - 9 Aug 5 - 9 Aug 5 - 9 Aug 5 - 16 Aug 12 - 16 Aug 12 - 16 Aug 12 - 23 Aug 19 - 21 Aug 19 - 23 Aug 19 - 23 Aug 19 - 23 Aug

OCTOBER
Women in Management Executive Academy: Module 1: Turning Vision into Strategies Advanced Auditing Skills Public-Private Partnerships: Practical Implementation International Financial Reporting Standards Workshop on Public-Private Partnerships: Funding Strategies & Attracting Private Investment Executive Academy: Module 3: Leadership in Action Managing Public Sector Investment Programmes & Capital Projects Performance Auditing & Value for Money Planning Procurement, Designing & Evaluating Tenders, & Managing Contracts Budget Execution through Strategic Financial Management

DATE 7 - 11 Oct 7 - 11 Oct 7 - 18 Oct 7 - 18 Oct 14 - 18 Oct 21 - 23 Oct 21 - 25 Oct 21 - 25 Oct 21 Oct - 1 Nov 21 Oct - 1 Nov 21 Oct - 1 Nov DATE 4 - 8 Nov 4 - 8 Nov 4 - 8 Nov 4 - 15 Nov 11 - 15 Nov 11 - 15 Nov 11 - 22 Nov 11 - 22 Nov 18 - 29 Nov 18 - 29 Nov 25 - 29 Nov 25 - 29 Nov 25 - 29 Nov DATE 2 - 6 Dec 2 - 6 Dec 2 - 13 Dec 2 - 13 Dec 2 - 13 Dec 2 - 13 Dec 9 - 13 Dec

SEPTEMBER
Procurement of Consultancy Services Effective Management Skills Executive Academy: Module 2: Key Skills in Influencing Leadership & Governance of Programmes & Projects HR Strategies & Practices: The Latest Thinking e-Procurement: Strategies for Success Managing Pensions Schemes in a Development Environment Office Administration & Management: Achieving Efficiency & Effectiveness Inspirational Leadership & Successful Team Building International Tax & Transfer Pricing: Fundamentals & Implications Public Financial Management: Issues & Solutions Effective Internal Auditing for Banks International Trade Procedures: New Developments & Key Solutions

DATE 2 - 6 Sep 2 - 13 Sep 9 - 13 Sep 16 - 20 Sep 16 - 27 Sep 16 - 27 Sep 16 - 27 Sep 23 - 27 Sep 23 - 27 Sep 23 Sep - 4 Oct 23 Sep - 4 Oct 30 Sep - 4 Oct 30 Sep - 4 Oct

NOVEMBER
Executive Academy: Module 2: Key Skills in Influencing Project Evaluation & Impact Assessment: Tools & Techniques Monitoring & Audit of Procurement Performance Inspirational Leadership & Successful Team Building Developing Leaders to Manage Medical Stores Benchmarking Organisational Integrity Preventing Fraud & Forensic Audit Integrating Public Financial Management Systems: Practical Implementation Programme & Project Management: Practical Implementation Effective Supply Chain Strategies for Executives Executive Academy: Module 3: Leadership in Action Tax Audit Skills Programme & Performance Budgeting: Key Issues & Insights

DECEMBER
Procurement of Consultancy Services Executive Academy: Module 4: Maximising Performance Management Development for Senior Executives Delivering Successful Change Management Mastering Budgeting & Accounting Skills Risk Management & Debt Sustainability Pensions: Policies & Issues

www.crownagents.com/training

Do you want to maximise your own organisational effectiveness, drive a strong change agenda and develop into a charismatic leader? If the answer is yes, then the Crown Agents Executive Academy is for you.

The Crown Agents Executive Academy is a culmination of over 40 years experience in executive education. Our trainers are leading experts in various fields of management and will explore practical solutions with you regarding your everyday challenges. The programme comprises four modules running throughout the year across four continents; Europe, Africa, Asia and North America. You have the option to complete these modules in different countries with the opportunity to participate in cultural and educational visits in different settings; a perfect environment in which to challenge your assumptions, examine your preconceived ideas and develop insights into your future and that of your organisation. Attendance of all the modules and the successful completion of an assignment at the end of the fourth module will lead to the Institute of Leadership and Management (ILM) endorsed award.

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

EXECUTIVE ACADEMY

Why CHOOSE Crown Agents Executive Academy?


Leadership is not only about providing guidance from the top. It is about empowering individuals and teams to operate independently yet with a shared purpose. It is about communicating a clear vision and strategy, and following up with the execution. You will benefit from the use of modern technology and have your own dedicated executive coach. You will also be invited to attend a webinar with an expert guest speaker to learn about his/her experiences in a specific area of leadership.

Modules of CA Executive Academy:


Cutting edge content, Executive Leadership:

Turning Vision into Strategies Key Skills in Influencing Leadership in Action Maximising Performance

module 1 module 2 module 3 module 4

Its not over after the lessons


An experienced executive coach will be available to assist with assignments throughout and after the programme ensuring that your learning is embedded effectively into your workplace. Our exclusive academy is priced upon application taking into account your specific needs and whether you wish to proceed with the ILM qualification. Please contact us to discuss this further.

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EXECUTIVE ACADEMY MODULE 1: TURNING VISION INTO STRATEGIES


Do you aspire to lead your organisation to the next level? Do you want to motivate and inspire your team to buy into your vision of how to move your organisation forward? If these are the challenges you face, then this module is for you. The essence of leadership is having a vision. It defines what you want to achieve as a leader and directs your journey into the future. It manifests into goals, actions and beliefs. It also inspires the people around you to contribute towards achieving shared common goals. In short, it is about creating a compelling picture of a desirable but achievable future for your organisation. This module will provide you with valuable insights into the latest leadership approaches and offers practical solutions for creating a compelling vision and a strategic plan for your organisation to make your dream a reality.

EXECUTIVE ACADEMY

LOCATION UK India USA

DATES 25 Feb - 1 Mar 3 - 7 Jun 7 - 11 Oct

FEE
pRice ON APPLICATION

EXECUTIVE ACADEMY MODULE 2: KEY SKILLS IN INFLUENCING


Are you a leader who wishes to create lasting value and wants successful relationships at all levels to shape your organisations future? Do you want people to join you on your quest? If the answer is yes, then this module is for you. Leadership involves influencing people to see and do things differently. Whether you are negotiating on an individual basis, making a presentation to a group or contributing in meetings, the ability to persuade others is crucial. Module 2 concentrates on the powerful skills and psychological insights of influencing others. The focus will be on working with peers and partners to examine inter-functional relationships as your organisation faces increasing challenges to reduce budget provisions, drive cost efficiency and streamline your operation.

LOCATION UK South Africa Kenya

DATES 4 - 8 Mar 9 - 13 Sep 4 - 8 Nov

FEE
pRice ON APPLICATION

EXECUTIVE ACADEMY MODULE 3: LEADERSHIP IN ACTION


Are you interested to learn about yourself as a leader entrusted to drive your organisations performance? Do you wish to drive a personal leadership manifesto about what you can offer to others, how your vision connects with your colleagues and why they should follow you? If the answer is yes, this module will help you drive your organisation forward. To be an outstanding leader you need a deep understanding of yourself and the confidence to make critical decisions. Great leaders are able to cope with lifes demands and pressures, and to build and make use of rewarding relationships, while not shying away from tough decisions. This module concentrates on an integrated organisational perspective in which you and your peers analyse and seek solutions to the individual leadership challenges you face. This module will demonstrate how the output of a blended learning approach can be transferred to your professional situation. Your executive coach will help you to assess areas such as self-regard, inter-personal skills, stress management and handling personal change.

LOCATION UK MALAYSIA ZAMBIA

DATES 11 - 15 Mar 21 - 25 OCT 25 - 29 Nov

FEE
pRice ON APPLICATION

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

EXECUTIVE ACADEMY MODULE 4: MAXIMISING PERFORMANCE


Do you want to understand the key drivers and motivators that make people go the extra mile? Are you responsible for creating the conditions and environment for sustainable high performance in your organisation? If the answer is yes, this module will equip you with a powerful skill set to meet and exceed challenges. Leadership impacts on the climate in organisations which in turn can determine how well people perform. As a leader, you create the environment in which people can excel. This stimulating and inspirational module takes an unusual angle in examining organisational success factors. Using experiences from Crown Agents project work in fragile states and the highly successful London Olympic Games of 2012, this module will challenge your pre-conceived ideas on motivation and performance. It uses examples of endeavour, courage and determination that led to significant success. Learn the lessons that can be the catalyst for organisation improvement.

EXECUTIVE ACADEMY

LOCATION UK DUBAI

DATES 18 - 22 Mar 2 - 6 DEC

FEE
pRice ON APPLICATION

 enjoyed my time on the Executive Leadership programme I at Crown Agents. It was insightful, thought provoking and I had the opportunity to reflect on my approach to strategy and performance management. I also cherished sharing experiences with colleagues on the programme from around the world. I would recommend you consider the programme if you want to improve on your effectiveness as a leader.

Webster Kaunga
Senior Treasury Manager, National Bank of Malawi Executive Leadership: Delivering Results through Strategic Performance Management, October 2012

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ENHANCING INDIVIDUAL & ORGANISATIONAL EFFECTIVENESS

Effectiveness Skills

Specialist Skills

Tailored for You

More flexibility, greater benefit

All organisations, irrespective of size, have something in common. To be successful they all require strong leadership and management, effective human resource management, robust business processes and good project management. Our course content responds to the increasing pressures for organisations to perform, equipping organisations and individuals with the skills to adapt and embrace change effectively and ensuring organisational success.
Crown Agents courses are designed by proven practitioners. Our case studies and simulation exercises cover a wide range of sectors to enhance cross learning of experiences. Whats more, participants come from a diverse range of professions, sectors and nationalities giving a richer depth of learning. Whether you work for a government ministry or department, public enterprise, non-governmental organisation, private sector business, academic institution or any other entity, our courses are highly relevant for your needs.

Governance, Audit & Risk Assurance


Good governance and compliance are the cornerstones of all well-managed organisations. Maintaining a high level of institutional integrity is necessary to increase accountability and prevent unethical practices that undermine trust and confidence. Crown Agents has experience in delivering well governed projects around the world. We draw on this experience and latest thinking to deliver courses in corporate governance, risk assurance, audit, fraud prevention and forensic investigation.

Human & Institutional Capacity Development (HICD)


Courses in our HICD category focus on the everyday people skills that you need. Our course offering includes managing organisational resources, leadership, effective communication, customer service and project management.

Business Performance Optimisation


Optimising business processes is a critical factor in the delivery of organisational objectives. Focusing on continuous improvement increases organisational efficiency and effectiveness, reduces cost and improves the quality of individual and organisational output. Crown Agents courses in this area include; business process optimisation, change management, strengthening ICT capabilities, strategic planning, balanced scorecard and monitoring and evaluation.

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

Our extensive experience of helping organisations all over the world build capacity allows us to offer deliverable, achievable and powerful lasting solutions to our clients challenges and help them deliver tangible results.

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HR STRATEGIES & PRACTICES: THE LATEST THINKING


Strategic Human Resource Management (HRM) is constantly evolving. This course provides participants with the latest thinking on HR strategy and shares practical techniques to help create a robust and tailored approach to your people challenges. Using Crown Agents worldwide experience in capacity building and people development, this course gives participants valuable and practical tools and techniques to re-invigorate and maximise individual potential and performance. Who will benefit? HR, training and general managers who wish to learn the very latest HR techniques and need to promote and deliver the organisations goals through people management. How you will benefit you will be able to: create and deliver a pro-active HRM strategic plan become a strategic business partner to the organisation update your knowledge and deliver specific strategies on recruitment, retention and succession planning use the latest tools and techniques on performance management understand effective employee relations and reward management strategies appreciate and deliver accelerated learning based training opportunities and plans

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK Ethiopia

DATES 15 - 26 Apr 16 - 27 Sep

FEE 3,750 3,750

POWERFUL STRATEGIES FOR HUMAN CAPITAL MANAGEMENT


Principally created for HR professionals, this programme concentrates on how you can increase the productivity of your people through measurements, analysis and evaluation. Human Capital Management (HCM) is an essential part of the strategy-making process and helps managers make the link between an organisations overall strategy and its people strategies. This course covers the application and strategic alignment with the business, with the focus being on the practical steps to implementation. Who will benefit? HR executives and managers required to provide evidence of value-for-money and return on investment on their services. How you will benefit you will be able to: identify and use the steps to the successful implementation of HCM improve your HR service by demonstrating that it produces results for the organisation use proven templates to produce valuable management information data in support of organisation strategies produce improved results-driven HR strategies

LOCATION UK

DATES 29 Apr - 1 May

FEE 1,300

EFFECTIVE MANAGEMENT SKILLS (ILM CERTIFICATE)


This internationally accredited course delivers a management capability package for everyone who is responsible for people management and performance. This course focuses on a number of essential tools and techniques to maximise managerial effectiveness. This programme is accredited by the Institute of Leadership and Management (ILM) and participants who attend this course and complete a minimum of three assignments to the required standard will receive the ILM award in first line management. Who will benefit? All newly appointed managers, experienced managers seeking to refresh their skills and knowledge and individuals with managerial aspirations. How you will benefit you will be able to: assess and adapt your management style to improve your own and your teams performance delegate effectively develop innovative thinking apply problem-solving models and decision making process to deliver outcome-focused solutions explore and understand the impact of effective communication identify key elements of building successful teams

LOCATION UK Malaysia

DATES 4 - 15 Mar 2 - 13 Sep

FEE 3,950 3,950

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

MANAGEMENT DEVELOPMENT FOR SENIOR EXECUTIVES


The demands on senior executives and managers continue to evolve from managing financial resources and technical delivery to one that demands high-level performance management and the facilitation of change. This course is designed for proficient managers to maximise their organisational assets - people, processes, systems, environment and financial resources. It gives participants the opportunity to explore key areas of performance management, succession planning and organisational development. Who will benefit? Senior managers and executives, HR and organisational development specialists. How you will benefit you will be able to: analyse employee performance and their contribution to achieving organisational objectives implement clear standards of performance management to lead continuous organisational improvement create and motivate high performance teams compare and evaluate techniques for identifying, managing and developing talent understand and manage the impact of change use powerful influencing skills to persuade decision-makers

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK Malaysia USA

DATES 11 - 22 Feb 24 Jun - 5 Jul 2 - 13 Dec

FEE 3,750 3,750 3,750

WOMEN IN MANAGEMENT
Women can face particular challenges to progress their professional careers in leadership or management roles. Putting in place a supportive environment helps women increase their contribution and participation in management which in turn maximises their true potential. This innovative and solution-focused programme will explore this unique gender contribution using Crown Agents own global experience in career development and organisation effectiveness. It concentrates on building confidence, developing personal credibility and enhancing management credentials and resilience. Who will benefit? Women who wish to fulfil management career aspirations as well as those involved in making a lasting contribution to organisational effectiveness and growth. How you will benefit you will be able to: develop a personal style in line with emerging thinking on breaking down the barriers faced by women deliver leadership beyond authority and become an inspirational role model use action learning amongst other development tools to promote continuous learning for successful personal change use tried and tested techniques to prepare for and conduct difficult conversations raise your own self-confidence and build resilience when faced with difficult strategic decisions develop high-impact strategies for coping with difficult management issues

LOCATION UK USA

DATES 11 - 15 Feb 7 - 11 Oct

FEE 1,950 1,950

OFFICE ADMINISTRATION & MANAGEMENT: ACHIEVING EFFICIENCY & EFFECTIVENESS


All organisations need efficient and effective administrative support and management. In order to deliver solution-focused services, any ministry, agency or corporation must continually seek to streamline systems and reduce bureaucracy. This course provides participants with an analysis of current practices, equips them with the skills and knowledge to undertake an organisation-based administration review and identify and implement tangible and sustainable benefits to office performance. Who will benefit? Senior and office managers responsible for any aspect of administration support and resource management keen to explore continuous improvement of best practice tools and techniques. How you will benefit you will be able to: use proven techniques for positive interaction with others identify ways to secure performance commitment from the team recognise personal time stealers and know how to manage them manage and deal with conflict deal with varying reactions to change

LOCATION Ghana

DATES 23 - 27 Sep

FEE 1,950

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ENHANCING INDIVIDUAL PERFORMANCE


This programme is intended for executives and senior managers to discover the latest techniques and approaches for improving department, team and individual performance. Capitalising on Crown Agents unique experience of working on a vast number of projects in different countries, the programme will concentrate on the specific challenges individuals face in attempting to maximise performance. The primary focus of this programme will be on the improvement of one-to-one discussions. Who will benefit? Any executives and senior managers with people management responsibilities who are seeking to learn about new ideas and practical solutions to manage, monitor and improve performance. How you will benefit you will be able to: confidently use a number of performance management techniques use Neuro Linguistic Programming approaches during one-to-one discussions strengthen your leadership capability prepare for successful performance review meetings conduct solution-focused reviews and implement a performance monitoring process

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK

DATES 18 - 20 Feb

FEE 1,300

BEING AN EFFECTIVE DIRECTOR


Directors face many pressures and challenges as they fulfil their duties and legal responsibilities. This course will help participants improve their personal effectiveness and that of the board on which they serve, whether it is a public sector body, a company or a board of trustees. The course will highlight the benefits of good governance and provide insights into the workings of an effective board and how directors can bring real value in this highly important and demanding position. Who will benefit? Directors, trustees and governors. The course will benefit experienced directors, newcomers to boards and also those about to take up board positions. How you will benefit you will be able to: define the legal duties of individual directors and identify the essential differences between direction, management and ownership describe board best practice and the processes that lead to the efficient and effective operation of a board appreciate and communicate the benefits of good governance for the long-term prosperity of your organisation recognise the key competencies required by directors to carry out their roles effectively increase your contribution to your board and the overall success of your organisation

LOCATION UK

DATES 15 - 19 Apr

FEE 1,950

EFFECTIVE SUCCESSION PLANNING


Effective succession planning is an integral element to any organisational strategy. Leaders of organisations must understand and promote the behaviours and values associated with their future growth plans and ensure that staff have the capabilities and potential to become future managers by ensuring that employees are developed to take over roles that help drive the organisation forward. The programme will equip participants with the skills to identify and implement a workforce development strategy in their organisation. Who will benefit? Any executives and senior managers who want to improve their expertise in identifying, nurturing and promoting talent in their organisation. How you will benefit you will be able to: produce a comprehensive plan of required human resources capabilities and values for the future growth of their organisation identify and analyse current levels of individual competence identify the key attributes of the next generation of leaders implement a succession plan

LOCATION UK

DATES 25 - 27 Feb

FEE 1,300

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

CONDUCTING DIFFICULT INTERVIEWS


Conducting internal investigations and interviews can be stressful and time consuming. Many managers find it challenging to be fully prepared and manage face-to-face discussions, whilst dealing with emotions and trying to obtain the actual facts. This course concentrates on planning, structuring and interviewing techniques for managers using innovative techniques and new learning technologies such as digital recording of practice sessions which are then played back to participants for feedback. The course provides a step-by-step practical guide to conducting effective interviews. Who will benefit? Managers and HR professionals who are required to conduct internal investigations and carry out interviews with employees. How you will benefit you will be able to: prepare and conduct interviews with the aid of templates and a toolkit use best practice guidelines in obtaining the facts practise interview situations with the aid of IT and role play learn how to produce concise reports and supporting documents

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK

DATES 18 - 20 Mar

FEE 1,300

DEVELOPING LEADERS TO MANAGE MEDICAL STORES


Medical stores are critical to healthcare provision, and strong leadership and governance are needed to build confidence in their operations. The course will develop complete organisational and practical skills and techniques in leadership, governance, human resource management and financial control of medical stores. Using Crown Agents global experience of reforming and managing medical stores, participants will be able to apply principles of leadership, good governance and integrity to their organisations. This will revitalise operations, meet desired service levels and improve relationships with key stakeholders. This course will include a visit to a functioning medical store. Who will benefit? Top executives, directors, senior managers and board members responsible for leading change in medical stores. How you will benefit you will be able to: understand and adopt appropriate leadership styles to engage and motivate your team implement good governance practices to develop organisational integrity and build relationships with key stakeholders identify the tools and techniques needed to manage performance and change initiatives understand the links between finance and strategy and take these into account in organisational planning

LOCATION Zambia

DATES 11 - 15 Nov

FEE 1,950

INSPIRATIONAL LEADERSHIP & SUCCESSFUL TEAM BUILDING


To meet the challenges of todays demanding and competitive environment, managers and leaders must re-evaluate and renew their leadership and team building skills. This programme provides participants with 21st century leadership best practice. It gives participants the opportunity to assess their preferred leadership style and provides key skills in the effective delivery of day-to-day management of people and department goals. Who will benefit? Industry leaders, decision-makers, senior and middle managers, and programme and project managers. How you will benefit you will be able to: use effective leadership skills to embed positive change in people, teams and organisations use problem-solving techniques to overcome organisational barriers lead, innovate and re-energise teams sell your own vision of success improve your own performance and that of your team

LOCATION UK Kenya USA

DATES 4 - 15 Mar 23 - 27 Sep 4 - 15 Nov

FEE 3,750 1,950 3,750

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EFFECTIVE FINANCIAL MANAGEMENT SKILLS


Finance plays a critical role in the control and monitoring of an organisation and is an important tool for all managers to make sound short and long-term decisions. This course examines the financial techniques that can be used to manage organisations more effectively and will enable participants to contribute more effectively to the planning and budgeting process while at the same time becoming more effective managers. Who will benefit? Executives and managers at all levels who wish to improve their knowledge of finance and strengthen their managerial skills. How you will benefit you will be able to: read, analyse and interpret financial information more confidently assess the financial implications of business decisions on a more informed basis participate more effectively in the budget preparation and management cycle communicate more confidently with senior management and colleagues

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK

DATES 27 Feb - 1 Mar

FEE 1,300

PROGRAMME & PROJECT MANAGEMENT: KEY ISSUES & INSIGHTS


There are a number of critical success factors that best practice suggests are needed to ensure programme or project success. Equally there are a number of key issues commonly present in programmes or projects that ultimately do not deliver their anticipated outcomes. This course provides key insights into project success and a good understanding of important issues across the life-cycle of a project from planning to implementation and monitoring and evaluation. It explores topics such as stakeholder and risk management, budgeting, scheduling, project governance and control and reporting. It also highlights how critical soft skills such as leadership are to success. Who will benefit? Anyone with an interest in why projects succeed or fail. All management and staff involved at any stage of a programme or project life cycle, especially those directing, managing or leading programmes or projects. Staff from project planning units, implementation units and monitoring and evaluation departments. How you will benefit you will be able to: understand the project life cycle and what constitutes effective project management design smart project objectives and prepare a project plan identify and manage key stakeholders and risks schedule project activities and resources and derive a project budget appreciate approaches to monitoring and evaluation

LOCATION Malaysia

DATES 22 - 26 Apr

FEE 1,950

PROGRAMME & PROJECT MANAGEMENT: PRACTICAL IMPLEMENTATION


Many programmes and projects fail to deliver their intended outcomes and objectives because the team lacks a solid foundation level of skills. This comprehensive course provides a good grounding in programme and project management and an appreciation of the key challenges faced whilst at the same time teaching a range of essential and practical tools and skills. It covers key areas such as planning, implementation and monitoring and evaluation, and addresses topics such as stakeholders, risk, quality, financial and contract management, activity scheduling, governance and project control and reporting. It also demonstrates how software can support scheduling and how soft management skills are critical to success. Who will benefit? All management and staff involved at any stage of a programme or project life cycle, especially those directing, managing or leading programmes or projects. Staff from project planning units, implementation units and monitoring and evaluation departments. How you will benefit you will be able to: analyse problems and design programme and project objectives prepare a logically sound programme/project plan monitor and manage key stakeholders, risk, contracts and budgets use MS Project to schedule activities and resources and track progress monitor, review, evaluate and report on performance and results enhance the performance of programme/project teams

LOCATION UK

DATES 18 - 29 Nov

FEE 3,750

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

FINANCIAL MANAGEMENT OF DEVELOPMENT PROJECTS


Sound financial management is critical to the success of all types of development projects and should take account of project systems and country systems for financial management. This course gives an overview of the project life cycle and tools for assessing financial management systems. It covers budgeting, accounting policies, financial management staffing considerations, procurement and contract management, audit and internal controls. It explores the financial implications of risk mitigation strategies, and financial indicators and reporting for effective decision making. Participants will assess the gaps and weaknesses in their own financial management systems or context and develop an action plan to recommend improvements. Who will benefit? Project finance professionals, finance directors and managers and project systems planners and evaluators. It will be of particular benefit to those working on development projects, including donor-funded work. How you will benefit you will be able to: adopt appropriate systems for managing projects and finances assess weaknesses in their own financial systems understand how to tailor financial plans and project financial accounts and reports align financial management of procurement in accordance with international best practice evaluate risks and establish an appropriate financial control environment

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK

DATES 1 - 12 JUL

FEE 3,750

LEADERSHIP & GOVERNANCE OF PROGRAMMES & PROJECTS


Sound governance structures and the demonstration of strong leadership from the outset ensure successful completion of major projects. This course addresses the two critical areas of governance and leadership. It examines simple but effective frameworks and best practice approaches applicable across multiple levels of a programme and project. It looks at the behaviours of key people throughout the life of a project and builds the practical skills of participants. Who will benefit? All staff involved in programmes or projects especially programme/project boards, steering committees, sponsors, directors, managers and team leaders. Staff from programme/ project units planning; implementation; monitoring and evaluation. Directors or heads of public ministries, departments or agencies, or private sector organisations that implement programmes or projects. How you will benefit you will be able to: appreciate well-established governance frameworks and approaches and adapt them to a particular programme or project context use tools and check-lists to assess the level of programme or project governance describe key leadership frameworks, models and strategies and understand different leadership types, styles and behaviours in a programme or project context assess your own personal leadership style and behaviours and develop personal action plans to strengthen your leadership

LOCATION UK Dubai

DATES 20 - 24 May 16 - 20 SEP

FEE 1,950 1,950

PROJECT EVALUATION & IMPACT ASSESSMENT: TOOLS & TECHNIQUES


Governments and donors not only insist that programmes/ projects have clear deliverable outcomes they also expect them to be evaluated and assessed for their measurable impact. As part of a continuous learning cycle, assessments help ensure future programmes and projects are more effective and efficient. This course explores the numerous approaches to evaluate and assess the impact of projects and considers when and where their use is appropriate. It also demonstrates that evaluation is most effective when planned at the outset. Practical sessions ensure that participants have tangible skills in a range of quantitative and qualitative methods and techniques as well as an appreciation of how results can be used to learn from past success and failure. Who will benefit? Programme and project evaluators, planners, designers and managers; in particular staff from monitoring and evaluation units and project implementation units. How you will benefit you will be able to: appreciate the advantages and disadvantages of various evaluation methods select and use the most relevant evaluation techniques for a particular programme or project critically analyse the results of impact assessments and recommend appropriate actions use the results of monitoring and evaluation activities to improve outcomes for future projects and programmes LOCATION UK DATES 4 - 8 Nov FEE 1,950

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POWERFUL COMMUNICATION: SKILLS & APPROACHES


Communication is a fundamental part of almost every aspect of business. Effective communication is at the heart of interpersonal skills and is essential in building an effective and cohesive team which in turn can boost overall performance. This programme explores and provides vital practical skills for executive and senior managers. Through the exploration of charisma, presence and the psychology of personal mental resilience, the course will provide a blue print for communication and establish how positive outcomes can be delivered from difficult conversations. Who will benefit? Executives and senior members of organisations who wish to use the latest communication skills techniques in achieving positive outcomes when faced with difficult conversations or situations. How you will benefit you will be able to: use mental preparation to overcome negative feelings create objectivity in the face of strong negative emotions use exercises applying Neuro Linguistic Programming principles to establish a mind-set of reproducing excellence eliminate bad habits and reintroduce excellence have powerful, effective conversations

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK Kenya

DATES 18 - 22 Mar 1 - 5 JUL

FEE 1,950 1,950

IMPROVING CUSTOMER SERVICE IN BANKS


Excellent customer service is not just about satisfying customer needs but going the extra mile to exceed expectations. In highly competitive markets such as banking, failure to provide service to a high standard can lead to reputational damage and loss of business. This course draws on Crown Agents experience in working with banks around the world to help participants understand the importance of customer care and enables them to improve the quality of service that they provide through best practice techniques. It makes extensive use of group activity to provide insights into how banks can retain customers, build rapport and win new business. Who will benefit? This course is designed for banking professionals handling customer relationships including branch managers, relationship managers, marketing staff and bank product managers. How you will benefit you will be able to: develop profitable relationships that drive value for both the organisation and the customer apply techniques to establish customer needs and surpass their expectations communicate successfully with customers and create trust through building strong relationships handle difficult situations effectively and diplomatically

LOCATION Ethiopia

DATES 19 - 21 Aug

FEE 1,300

SUCCESSFUL APPROACHES TO CRISIS MANAGEMENT


Corporate calamities happen whether through financial misappropriation, natural disaster, safety or serious security issues. Many organisations have written crisis management procedures but what happens in the event of a real crisis? What happens if several crises occur at the same time? What happens if no procedures are in place? This programme encapsulates the work of Crown Agents in developing countries providing clients with increased capabilities in dealing with challenging situations. Participants will gain valuable insights into identifying suitable training requirements, addressing communication matters and learning about the role of public relations. Who will benefit? Senior executives and managers who have responsibilities for departments or teams and play a key role in dealing with any crisis. How you will benefit you will be able to: identify how to turn emergencies around use clear rationale for actions identify and analyse key processes and use crisis response techniques use emergency team procedures craft public relations statements and take communication actions that re-assure internal and external stakeholders

LOCATION UK

DATES 18 - 20 Mar

FEE 1,300

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

EXECUTIVE LEADERSHIP FOR CUSTOMS


All organisations must have effective management capabilities to achieve their objectives. Having engaging and inspiring leadership capabilities remains a key driver for organisational success. Crown Agents continues to work with customs institutions around the world and has a unique insight into capacity development and we also offer best practice in leadership skills. This highly interactive programme will provide participants with exposure to self-discovery on their leadership style; strengthen their individual capabilities whilst promoting new techniques in custom administration. This course will cover the PICARD standards relevant to those working in a customs environment. Who will benefit? Managers and senior staff in customs who wish to improve their leadership expertise and implement reforms to modernise customs services. How you will benefit you will be able to: recognise the impact of your own leadership style use leadership techniques to modernise customs administration strengthen people management skills to achieve results promote integrity in customs services develop strong learning points from real life case studies and simulation exercises network with other customs professionals to discover solutions to people focused issues

HUMAN & INSTITUTIONAL CAPACITY DEVELOPMENT

LOCATION UK

DATES 13 - 17 May

FEE 1,950

EXECUTIVE LEADERSHIP FOR TAX AUTHORITIES


All organisations must have effective management capabilities to achieve their objectives. Having engaging and inspiring leadership capabilities remain some of the key drivers for organisational success. Crown Agents continues to work with tax institutions around the world and has a unique insight into capacity development. We are able to offer best practice in leadership skills. This highly interactive programme will provide participants with exposure to self-discovery on their leadership style; strengthen their individual capabilities whilst promoting new techniques in tax administration. Who will benefit? Managers and senior staff in tax authorities who wish to improve their leadership expertise and implement reforms to modernise tax services. How you will benefit you will be able to: recognise the impact of your own leadership style use leadership techniques to modernise tax administration strengthen people management skills to achieve results promote integrity in tax services develop strong learning points from real life case studies and simulation exercises network with other tax professionals to discover solutions to people focused issues

LOCATION UK

DATES 15 - 19 JUL

FEE 1,950

WOMEN IN MANAGEMENT
Crown Agents delivered a series of eight one-week training courses on Women in Management for a Central Bank in West Africa. The aim of the programme was to empower female managers from across the bank and develop their skills as managers, thereby contributing to greater gender equality within the bank. The courses equipped 200 managers with the latest tools and techniques to maximise their potential as exceptional managers and leaders.

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Good governance and compliance are the cornerstones of all well-managed organisations. Maintaining a high level of institutional integrity is necessary to increase accountability and prevent unethical practices that undermine trust and confidence. Crown Agents has experience in delivering well governed projects around the world.

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

RISK-BASED AUDITING
Many organisations are moving towards a risk-based approach to audit, adopting internal audit standards and best practices as promulgated by the Institute of Internal Auditors (IIA). As part of this process auditors are required to provide objective and independent assurance to help improve organisational effectiveness. This course highlights the modern approach to audit and considers the risk of loss to an organisation. It also develops auditors expertise in modern internal audit practices and developments and covers the processes and techniques required to conduct professional reviews of risk management. It also investigates the reliability of control measures in a range of operational, strategic and financial systems. Who will benefit? Internal auditors, risk managers and compliance officers. How you will benefit you will be able to: implement the principles and practices of risk-based auditing focus audit efforts on the key risks facing an organisation apply proven techniques and knowledge to the audit of a wide range of activities implement plans to improve the internal audit function and processes

GOVERNANCE, AUDIT & RISK ASSURANCE

LOCATION UK

DATES 3 - 14 JUN

FEE 3,750

IT AUDIT
As IT continually evolves, all internal auditors need to understand the implications of IT for their work and need the ability to test the effectiveness of IT systems. This intermediate level course is designed for non IT specialists to develop an IT audit methodology; test the effectiveness of controls over computer systems; assess how they can use computers in their work. It considers the security aspects applied to hardware, software and the environment and gives practical guidance on how to plan and carry out IT system audits. It looks at how to use IT packages to interrogate and manage an organisations data and the practical application of Microsoft tools to aid the audit environment. It also includes the principles for IT systems development and testing these prior to implementation. Who will benefit? Internal auditors, audit managers, risk and IT specialists who need to apply existing knowledge of audit principles in an IT-enabled environment. How you will benefit you will be able to: review and assess the organisation and management of IT facilities identify areas of risk in IT systems and infrastructures perform audits on systems under development conduct IT security and controls reviews develop an IT audit plan

LOCATION UK

DATES 22 Jul - 2 Aug

FEE 3,750

ADVANCED AUDIT SKILLS


Internal and external audit contribute to the smooth running and proper accountability of an organisation. Ever increasing pressures are being placed on the skills and expertise of auditors with growing demands for greater transparency, accountability and compliance to standards. This course will confirm best practice in risk-based auditing, examine latest developments and their impact on auditors work, and introduce advanced techniques enabling participants to undertake effective audits of diverse activities. Who will benefit? Practising auditors and audit managers. LOCATION UK DATES 7 - 18 Oct FEE 3,750 How you will benefit you will be able to: improve governance, risk management and integrity in your organisation apply the principles of risk-based auditing to a wide range of operations plan and conduct audit assignments using the latest standards and techniques extend the boundaries of audit work and undertake specialist audits introduce control self-assessment and risk workshops develop and enhance the audit function, maximising its value

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CONSULTING, INTERVIEWING SKILLS & REPORT WRITING FOR AUDITORS


Modern internal audit departments are expected to offer consultancy services to evaluate and improve the effectiveness of risk management, control and governance processes. In order to do this, auditors need excellent communication and consultative skills to obtain evidence, write reports and influence the required change. The course helps develop each participants skills in areas such as: interviewing, managing expectations, dealing with disparities and producing structured well-informed reports with appropriate recommendations. Who will benefit? All internal audit staff who wish to improve their skill set. How you will benefit you will be able to: make recommendations for improvements to processes influence and engage with a variety of stakeholders to achieve positive results produce structured audit reports negotiate successful outcomes from challenging situations provide added value and enhance the reputation of the internal audit function

GOVERNANCE, AUDIT & RISK ASSURANCE

LOCATION UK

DATES 12 - 16 Aug

FEE 1,950

EFFECTIVE INTERNAL AUDITING FOR BANKS


Internal audit plays a central role in providing assurance to senior management that risks are being managed effectively and controls are working. In the banking sector this poses particular challenges for internal auditors because of the diverse nature of banking activities and the complexity of the products. This course examines methodologies that can be used to address this diversity and also contribute to making business processes more efficient. Participants will learn and develop key skills to identify critical risk elements and evaluate the banks internal control system. They will also learn best practice methods for reporting and managing such risks. Who will benefit? Internal auditors, risk managers, supervisors, accountants and operations professionals working in central banks, development banks and commercial banks. How you will benefit you will be able to: design suitable audit programmes to take into account the varying components of the banking industry apply risk-based auditing using an integrated approach combining IT, operational and financial auditing approaches implement a structured approach to audit risk evaluation to follow the risk models promoted within the Basel framework promote a risk-based audit methodology that ensures the appropriate focus on the areas of highest impact assess credit risk portfolios and market risk including the internal use of stress testing

LOCATION South Africa

DATES 30 Sep - 4 Oct

FEE 1,950

PERFORMANCE AUDITING & VALUE FOR MONEY


Many governments and organisations are faced with budget constraints requiring that money be spent as wisely as possible. Auditors play a crucial role in establishing whether value for money (VFM) is being achieved and waste is minimised. This course takes participants through planning, testing and reporting on VFM assignments. This course provides the practical tools to enable participants to conduct effective VFM audits and reviews. Who will benefit? Internal and external auditors and anyone responsible for achieving VFM and conducting reviews of the economy, efficiency and effectiveness of operations. How you will benefit you will be able to: develop objectives and scope of VFM reviews to maximise audits value prepare an audit strategy for introducing and performing VFM work apply various approaches to conducting VFM audits, from system reviews to detailed studies plan and conduct specific assignments using the latest standards and techniques write meaningful reports on the results of VFM audits

LOCATION UK

DATES 21 Oct - 1 Nov

FEE 3,750

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

PREVENTING FRAUD & FORENSIC AUDIT


Fraud continues to be an escalating and worldwide problem which is unrestricted by borders. Robust prevention systems are essential to protect organisations against financial loss and indirect damage caused by fraud and other economic crimes. This course addresses how and why fraud is committed, examines appropriate control frameworks and explores the consulting, assurance and oversight roles played by auditors in relation to fraud. It also considers audit methodologies to increase detection and looks at techniques to investigate suspected fraudulent activity. Who will benefit? Internal auditors, senior managers, in-house legal teams and risk managers. How you will benefit you will be able to: define auditors responsibilities in relation to fraud design and implement a fraud prevention programme identify and mitigate the types of fraud common to particular business areas investigate suspected frauds using a range of proven techniques provide evidence to appropriate authorities and assist in asset recovery

GOVERNANCE, AUDIT & RISK ASSURANCE

LOCATION UK

DATES 11 - 22 Nov

FEE 3,750

BENCHMARKING ORGANISATIONAL INTEGRITY


The introduction of anti-corruption legislation following the United Nations Convention Against Corruption (UNCAC) has kept good governance and maintaining trust and integrity high on the international agenda. This course provides participants with the skills required to build an ethos of high standards in their organisation and promote a compelling case for integrity in service delivery. It will provide practical measures to develop organisational integrity, increase transparency, engage with the community and foster public trust. Who will benefit? Managers and senior executives who need to develop organisational integrity, anti-corruption advisers and commissions, parliamentarians and policymakers, staff of law enforcement agencies and regulatory institutions. How you will benefit you will be able to: develop and implement an anti-corruption strategy for your organisation implement key aspects of the UNCAC and related international practices identify existing corruption and implement effective elimination measures establish and implement methods to prevent corruption develop and implement an anti-corruption strategy suited to your organisation LOCATION UK UK DATES 14 - 18 Jan 11 - 15 Nov FEE 1,950 1,950

CORPORATE GOVERNANCE & RISK ASSURANCE


The growing awareness that organisations should not only focus on delivering their goals but also focus on integrity has moved corporate governance towards the top of the agenda for both internal and external stakeholders. Good governance enhances the reputation of an organisation and creates a climate of trust with stakeholders. It also supports effective decision making based on a clearly defined accountability framework and robust risk and management information systems. This course examines the components of a fit-for-purpose governance framework and how this helps mitigate risk and add value to an organisation. It also addresses corporate governance developments in the public sector and how these can lead to improvements in service delivery. Who will benefit? Directors and senior management, internal auditors and staff from other assurance functions, audit committee members. How you will benefit you will be able to: describe the key components of a robust corporate governance framework identify board best practice and the processes that lead to the efficient and effective operation of a board identify the key roles and responsibilities in establishing an appropriate risk assurance framework appreciate and communicate the benefits of good governance for the long-term prosperity of your organisation

LOCATION UK

DATES 21 - 25 Jan

FEE 1,950

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Working in very different markets Crown Agents has the experience of partnering with clients to refine and rethink business processes to ensure best use of existing resources.

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

UNDERSTANDING THE ORGANISATION & OPTIMISING BUSINESS PROCESSES


Business processes are critical to the achievement of organisational goals and creation of customer value. Business process management (BPM) or re-engineering is a leading best practice approach to the systematic improvement in processes for transforming the organisation in pursuit of operational and service delivery excellence. This course focuses on how to optimise business processes to achieve organisational success. It examines the use of IT to reconfigure the business and it tackles the common issues in process improvement programmes such as introducing new software, technologies and organisational restructuring. Who will benefit? Leaders, directors and senior managers who need a sound understanding of how to optimise output through business process improvements. Also professionals such as: business change managers, champions and consultants; business process managers and specialists; business partners from support departments such as HR, ICT, Finance and Administration. How you will benefit you will be able to: understand and identify core organisational business processes visually model and document business processes whilst applying best practices analyse existing processes and recognise when to red flag them for automation understand the benefits of the range of tools and techniques available to assist organisational transformation, and know when and how to apply them

BUSINESS PERFORMANCE OPTIMISATION

LOCATION UK

DATES 19 - 23 Aug

FEE 1,950

DELIVERING SUCCESSFUL CHANGE MANAGEMENT


Organisational change is inevitable in todays operating environments. Ensuring change is managed, monitored and delivered successfully is essential. This course is designed to help identify and develop the skills required to deliver successful change. It covers areas including policy, strategy and communication. It also provides participants with the skills to manage people, processes and systems, to deliver sustainable organisational improvement and overcome resistance to change. Who will benefit? Senior executives and managers responsible for leading or managing change or anyone involved in any kind of reform programme. How you will benefit you will be able to: learn the psychology of change and understand peoples behaviour in order to effect change successfully identify key stakeholders, change champions and change agents who can create a sustainable culture for change to overcome resistance design and implement a change programme communication strategy use a range of techniques to improve your leadership skills during times of change

LOCATION Dubai UK

DATES 22 Apr - 3 May 2 - 13 Dec

FEE 3,750 3,750

STRATEGIC PLANNING & THE BALANCED SCORECARD


Highly developed strategic competence and financial literacy skills are critical for decision makers to respond to change effectively and deliver strong performance. This programme offers a practical approach for creating tomorrows organisations. It examines all the stages of the strategy execution process from clarifying the vision to developing and executing the plan. It will demonstrate how the balanced scorecard can be used to align an organisations activities to its vision and strategy, improve communication and monitor performance against strategic goals. Who will benefit? Senior and middle managers who wish to strengthen their understanding of the strategic decision-making process. How you will benefit you will be able to: apply the key elements of strategic analysis and strategic management increase your contribution to your organisations strategic planning use the balance scorecard to align the organisations strategy lead and manage the process of strategic change more effectively manage barriers to change through effective leadership participate in the development and production of business and financial information effectively

LOCATION UK

DATES 15 - 26 JUL

FEE 3,750

www.crownagents.com/training 29

MONITORING & EVALUATION: PRIORITIES & STRATEGIES


Driven by various international factors including the need to achieve sustainable growth, limit the impact of crises and achieve Millennium Development Goals, many governments are implementing extensive public reform regimes. Implementation of various initiatives has created an increasing need for efficient allocation of scarce resources with greater transparency and accountability. Monitoring and evaluation (M&E) techniques provide the ideal approach to responding to these needs. They provide a new set of tools, complementary to traditional results measurement systems, which are increasingly being adopted by many countries at national and institutional level. This course explores the M&E landscape, drawing on international best practice and country and institutional context through case studies and practical work. Who will benefit? Senior public sector or civil society managers and directors responsible for or contemplating setting of M&E departments at national or institutional level; directors and managers of public sector programmes and projects; practitioners and those responsible for monitoring and evaluation. How you will benefit you will be able to: establish and maintain M&E organisations or departments, including issues related to personnel roles, recruitment, capacity building and remuneration know where and how M&E fits within the organisational or national framework and the strategies required for its successful integration design and build monitoring systems incorporating routine and ad-hoc data collection and reporting techniques set objectives and design performance indicators and apply M&E techniques to the measurement of intangible outcomes design and implement a computerised M&E database information system, understanding its likely data sources and key systems integration issues

BUSINESS PERFORMANCE OPTIMISATION

LOCATION UK

DATES 19 - 23 Aug

FEE 1,950

STRENGTHENING ICT CAPABILITIES: MEETING THE NEEDS OF THE BUSINESS


Strategically planned and well implemented Information and Communication Technology (ICT) can deliver substantial operational efficiencies, improved communication and management information, greater transparency and overall institutional effectiveness. This course looks at ICT strategy development and alignment with institutional policy, goals and objectives and covers topics such as ICT change, projects, stakeholder engagement and communication, IT project management and controls (issue, risk and change control), quality assurance, contract management, business continuity, ICT security and technology choices. Who will benefit? Senior executives and managers from technical and support departments (HR, Procurement and Finance), Chief Information Officers, IT directors and managers, IT project managers, business managers and officers responsible for leading or sponsoring ICT change, transformation, modernisation and reform initiatives. How you will benefit you will be able to: know where you fit in during any IT and business alignment process appreciate the wider impact of technology investments and how to pro-actively manage the delivery of benefits assess business and project challenges and risks and understand what is achievable within timeframes and budgets appreciate how major ICT projects should be governed and why it is important to ensure the full participation of all stakeholders develop ICT strategy and implementation plans

LOCATION UK

DATES 29 Jul - 2 Aug

FEE 1,950

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

STRENGTHENING ICT CAPABILITIES: PROVIDING CUSTOMER E-SERVICES


More and more public sector organisations are looking to adopt or improve their provision of customer services by harnessing technology in order to deliver robust and innovative e-Services. This side to e-Government is increasingly recognised as having real impact in delivering value to the organisations users, suppliers, partners and also the public at large. In addition to more effective services, other benefits include positive impact on organisational reputation and operational savings through improved productivity and process and system efficiencies. This course is essential to those who need to improve or drive through e-Services initiatives to better meet the needs of their customers. It teaches non-technical staff to understand this landscape and how to implement e-Services programmes and the fundamentals of choosing technologies. Who will benefit? All senior managers, directors and heads from any public sector ministry, department, agency or organisation at central and local government level. Managers responsible for service delivery and specialist units supporting service delivery across the public sector as well as staff involved in current or planned e-Services projects. How you will benefit you will be able to: appreciate the added value of e-Services in the context of modern and excellent customer services provision in the public sector context make significant contributions to policy dialogue and planned initiatives aimed at providing or improving the delivery of customer e-Services appreciate key technical solution design considerations and technology platforms, choices and IT procurement options that typically underpin or support a customer e-Service craft a sound business case for a customer e-Service and understand the change and project management approaches typically needed to implement a key organisational initiative plan for the organisational, operational, maintenance and support requirements of a customer e-Service and the expected performance levels make mitigation plans in case an e-Service becomes unavailable

BUSINESS PERFORMANCE OPTIMISATION

LOCATION UK

DATES 5 - 9 Aug

FEE 1,950

TAILORED TRAINING
All courses in Business Performance Optimisation can be tailored to meet the needs of your organisation. A sample of subjects available as custom designed projects in this area include; Business Process Re-engineering Managing ICT Projects Change Management Some of the tailored training Crown Agents has conducted in this area includes; Customised training in IT Change and Project Management for a National Insurance Agency in West Africa Change Management for a large Customs Department Please contact us to discuss your specific requirements

www.crownagents.com/training 31

SPECIALIST SKILLS

Effectiveness Skills

Specialist Skills

Tailored for You

More flexibility, greater benefit

Every day, Crown Agents uses its expertise in supply chain management, public financial management, banking and investment management in client projects around the world. We draw upon this experience to provide our clients with unique training and capacity development with the emphasis on application of knowledge and practical solutions rather than just theories. We are able to use our own in-house experts to deliver our courses, bringing in external consultants and guest speakers to complement your learning.

PROCUREMENT & Supply Chain SERVICES


On a daily basis we work as procurement agents, provide advisory support, work on procurement reform projects, arrange inspections and logistics and impart our knowledge on capacity development initiatives around the world for clients such as DFID, JICA and various private and public sector organisations.

Banking, Finance & Pensions


Through our Financial Services division, we provide investment management, banking and international pensions payment service. Our portfolio of clients includes commercial banks, central banks, governments, sovereign wealth funds, pension funds and a variety of other organisations both public and private.

Public Financial Management


In partnership with governments, donors and public entities, we work on projects to modernise revenue and customs administrations including providing technology solutions. We also specialise in budget formulation and execution, debt and cash management, public finance assessments and overall governance of public sector reform.

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

Crown Agents is one of the worlds leading organisations in procurement and supply chain management. By sharing our experience, knowledge and skills, we make an immediate and sustainable difference to individuals and organisations.

Chartered Institute of Purchasing & Supply (CIPS) recognition of Crown Agents Qualification courses: Crown Agents qualification courses are recognised by CIPS*. Attendance on all Crown Agents procurement courses can count towards CPD points for current CIPS members.

Crown Agents Qualification Courses Clients who successfully complete the course assessments for our qualification courses will receive a qualification which is validated and awarded by the Scottish Qualifications Authority (SQA). This qualification is comparable to the level of a UK Higher National Diploma.

*This information is correct at time of printing. CIPS will be conducting a revalidation exercise during the course of 2013.
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EFFECTIVE SUPPLY CHAIN STRATEGIES FOR EXECUTIVES


Developing a transparent and accountable procurement process, managed by professional procurement staff, is critical in ensuring the effective and efficient use of limited financial resources and the delivery of high quality goods, works and services. Good procurement can make significant financial savings for an organisation contributing to the achievement of wider organisational objectives. This qualification course develops the practical skills and techniques required to implement the most up-to-date, effective procurement strategies and policies. It covers risk management, corruption and ethics and monitoring and evaluation of procurement performance, and addresses the challenging topics which any procurement function will face. Who will benefit? Senior executives and managers responsible for developing, implementing and managing procurement policies and strategies and those managing procurement teams How you will benefit you will be able to: promote the strategic importance of the procurement function develop procurement strategies implement risk management processes in procurement create strategies for minimising corruption and enhancing integrity create and use tools for monitoring the performance of your procurement function

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION UK UK

DATES 13 - 24 May 18 - 29 Nov

FEE 3,950 3,950

INTEGRITY IN PROCUREMENT: SKILLS & SOLUTIONS


Institutional integrity and the consequences of corruption are a top priority on all national agendas. Within procurement, it is essential that the skills to monitor, investigate and audit operations are developed and strategies are established to minimise opportunities for corrupt activities to take place. This qualification course addresses a global need to aid procurement staff in the fight against corruption in both public and private sectors. It addresses the causes of corruption and considers where procurement is most vulnerable. It also covers a range of management process controls and best practice techniques. It also takes a challenging look at issues of ethics and integrity of procurement staff. Who will benefit? Procurement managers, anti-corruption personnel and internal auditors responsible for overseeing procurement and supply chain operations. How you will benefit you will be able to: assess and address vulnerabilities in procurement processes develop and implement appropriate corruption prevention strategies and management controls design and implement a transparent and ethical procurement system and minimise risk identify and eliminate malpractice through effective auditing promote a code of ethics to stakeholders

LOCATION UK

DATES 5 - 16 Aug

FEE 3,950

FUNDAMENTALS OF PROCUREMENT
In a world of tighter constraints on organisational finances and the increasing demands of end users, the importance of effective procurement is increasingly recognised. This course raises awareness of the value of effective procurement and helps to develop key skills for those within and interfacing with the procurement function. Who will benefit? Those new to the role of procurement, as well as stakeholders from other business functions which interface with procurement, including, functional managers, accounts, finance, audit and technical staff. It will also be beneficial to supplier staff. How you will benefit you will be able to: develop basic skills needed for contributing to efficient and effective supply chain management understand the principles and importance of effective and efficient procurement engage at all stages of the procurement cycle from identification of need to the ultimate disposal of assets identify the risks inherent in the procurement cycle understand the implications of and ensure compliance with procurement law

LOCATION Tanzania

DATES 10 - 14 JUN

FEE 1,950

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

PROCUREMENT OF CONSULTANCY SERVICES


For many procurement staff, acquiring consultancy services can be a challenge. Getting the right balance between cost and quality can be a complex, and often subjective activity. This course provides a step-by-step guide to what many people believe is the most challenging area of procurement. Participants will receive practical advice and guidance on how to prepare Terms of Reference, how to select the best bidder and how to manage consultancy contracts to ensure that the agreed deliverables are met. Who will benefit? Anyone who is, or is likely to be, involved in the procurement of consultancy services including procurement staff, user departments, evaluation panel members and contract managers, and project managers. How you will benefit you will be able to: develop meaningful and realistic Terms of Reference select the most appropriate method by which to select the consultant prepare the evaluation criteria for comparison of bids successfully negotiate with consultants manage consultancy contracts to your advantage

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION UK Dubai

DATES 2 - 6 Sep 2 - 6 Dec

FEE 1,950 1,950

THE ESSENTIALS OF INTEGRITY IN PROCUREMENT


Corruption impedes economic growth, prevents inward investment, increases costs, endangers lives and damages reputations. An organisation is vulnerable to corrupt practice both within its procurement function and its supply chain. This course equips participants with the skills to monitor, investigate and audit procurement operations for malpractice. The course also covers a range of management controls and procurement best practice to identify and minimise corruption. Who will benefit? Managers responsible for overseeing procurement and supply chain operations, anti-corruption commission personnel and internal auditors. How you will benefit you will be able to: identify vulnerabilities in the procurement cycle eliminate opportunities and loopholes for corruption within procurement procedures identify and mitigate malpractice promote a code of ethics to stakeholders develop and implement an appropriate corruption prevention action plan

LOCATION Tanzania

DATES 11 - 15 Mar

FEE 1,950

PROCUREMENT PLANNING, DESIGNING & EVALUATING TENDERS


Strong planning and tendering skills are essential for all procurement practitioners to ensure that procurement goals are achieved. Planning and producing quality tenders protects organisations against the risks of poor quality, misunderstandings, delays and escalation of costs. This course equips participants with the skills necessary to achieve optimal tendering and contract delivery results. Who will benefit? Procurement, supply chain, logistics managers and practitioners, buyers and anyone involved in contracts pre-award. How you will benefit you will be able to: prepare procurement plans and develop contract strategies prepare specifications and Terms of Reference construct comprehensive evaluation criteria and tender documentation implement a transparent tendering process including evaluation and award of tenders to pre-determined criteria

LOCATION Kenya Ghana

DATES 20 - 24 May 12 - 16 Aug

FEE 1,950 1,950

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MANAGING CONTRACTS and MONITORING & EVALUATING PROCUREMENT PERFORMANCE


Strong post contract skills are essential for all procurement practitioners to ensure that procurement goals are achieved. Good contract management protects organisations against the risks of poor quality, misunderstandings, delays and escalation of costs. This course develops the skills to ensure the execution of contracts will deliver optimum value to further the objectives of the organisation. Who will benefit? Procurement, supply chain, logistics managers and practitioners, buyers and anyone involved in contracts post-award. How you will benefit you will be able to: enhance your commercial negotiation skills undertake contract management effectively to get the best value for money from your suppliers develop appropriate strategic/transactional relationships with your supply base monitor and evaluate against key performance indicators and act to ensure contractual success dispose of assets in the most effective way

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION Kenya Ghana

DATES 27 - 31 May 19 - 23 Aug

FEE 1,950 1,950

PLANNING PROCUREMENT, DESIGNING & EVALUATING TENDERS & MANAGING CONTRACTS


Strong planning, tendering and management skills are essential to ensure procurement goals are achieved. Having the necessary skills to produce high quality tenders is essential to protect organisations against the risks of misunderstandings, poor quality, delays and ultimately escalation of costs. This course develops the skills necessary to achieve optimal tendering and contract delivery results. This course will take participants through the entire tendering process from pre-award through to post-award. It covers topics such as identifying the need, procurement planning, writing tender documents, evaluation criteria and specifications, evaluating responses, contract management and monitoring and evaluation of performance. Who will benefit? Procurement, supply chain, logistics managers and practitioners, buyers and anyone involved in contracts pre or post award. How you will benefit you will be able to: prepare plans and develop contract strategies prepare specifications and Terms of Reference construct comprehensive evaluation criteria and tender documentation implement a transparent tendering process including evaluation of tenders to pre-determined criteria monitor and evaluate against key performance indicators to ensure contractual success

LOCATION UK Dubai

DATES 8 - 19 Apr 21 Oct - 1 Nov

FEE 3,750 3,750

SUCCESSFUL TENDERING & CONTRACT MANAGEMENT FOR WORKS & CONSULTANCY SERVICES
Strong planning, tendering and management skills are essential to ensure procurement goals are achieved. Producing quality tenders protects organisations against the risks of poor quality, misunderstandings, delays and escalation of costs. This course develops the skills to achieve optimal tendering and contract delivery results. Subjects include identifying the need, procurement planning, writing tender documents, evaluation criteria and specifications, and evaluating responses. Other topics include contract management, record keeping and disposal of assets. Who will benefit? Procurement managers and practitioners involved in the planning, design, issue and evaluation, award and management of contracts for works and consultancy services. How you will benefit you will be able to: prepare plans and develop contract strategies prepare specifications and terms of reference construct comprehensive evaluation criteria and tender documentation implement a transparent tendering process including evaluation of tenders to pre-determined criteria undertake contract management to get the best from your contractors/consultants

LOCATION Kenya

DATES 22 - 26 Apr

FEE 1,950

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

MONITORING & AUDIT OF PROCUREMENT PERFORMANCE


Procurement activities must be skilfully monitored and constantly audited to ensure compliance and efficiency and gain quality assurance. This course equips participants with objective and practical ways to monitor, evaluate, audit and ultimately control and manage different aspects of procurement performance and compliance. It also demonstrates a range of management controls and procurement best practice techniques aimed at minimising corruption. Who will benefit? Procurement managers, practitioners and auditors responsible for procurement performance, regulatory compliance, improved efficiency, effectiveness and value for money. How you will benefit you will be able to: monitor the procurement process for compliance and value for money identify key areas of the procurement cycle for effective monitoring and audit describe how monitoring and evaluation fits into a wider control framework as a key component of good corporate governance develop appropriate risk and corruption prevention strategies use audit and observation skills to identify weaknesses and malpractice in the procurement function

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION UK Dubai

DATES 3 - 7 Jun 4 - 8 Nov

FEE 1,950 1,950

E-PROCUREMENT: STRATEGIES FOR SUCCESS


e-Procurement applications and Procurement Management Information Systems (PMIS) have the potential to deliver significant efficiency gains and financial savings for governments and organisations. This course demonstrates how ICT can be used to optimise procurement performance and identify how procurement processes and their management can be eenabled. It will help participants to develop a phased approach to the implementation of appropriate and sustainable e-procurement strategies. Who will benefit? Anyone involved in acquiring, implementing and overseeing PMIS or e-procurement. It will also benefit those employees with expenditure control responsibilities, representatives of donor organisations and PMIS and e-procurement project managers and their support staff. How you will benefit you will be able to: create an optimal e-strategy for your procurement operation successfully tender for and contract manage the purchase of a PMIS and e-procurement system implement and operate your PMIS and e-procurement system ensure sustainability and success of your PMIS and e-procurement system produce a strategic e-procurement action plan for your organisation

LOCATION Dubai UK

DATES 22 Apr - 3 May 16 - 27 SEP

FEE 3,750 3,750

STOCK CONTROL & WAREHOUSE MANAGEMENT


The cost of bad stock control and warehouse management is often underestimated, resulting in inefficiency and waste of resources for organisations. This course will provide participants with practical skills that will help them to make a positive contribution to their organisation through better management of stores and improved stock control. Flexible and outcome focused, the course introduces a number of concepts and processes including best practice in stock control and warehouse management around the world. Who will benefit? Anyone who is, or is likely to be, involved in stock control and warehouse management. This includes operations and logistics managers, coordinators, analyst and staff involved directly or indirectly in inventory control and warehouse management. How you will benefit You will be able to: develop a solid understanding of the international best practice in stock control and warehouse management select the most appropriate methods of stock control and warehouse management for you organisation reduce operating costs for your organisation through optimised logistics management

LOCATION Kenya

DATES 15 - 19 Apr

FEE 1,950

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HEALTH SUPPLY CHAIN MANAGEMENT


A reliable, secure and cost-effective supply of medical products is essential to every health service particularly in countries seeking to improve and sustain comprehensive testing and treatment regimes for diseases such as HIV/ AIDS, malaria and tuberculosis. This can only be achieved through the establishment and sustenance of efficient supply chain processes and systems. This course draws on Crown Agents expertise in health systems strengthening and the global experience our trainers have gained from undertaking procurement reform projects and improving access to medicines and health supplies. It covers all components of the health supply chain and their interaction, and looks at strategies and techniques for effective supply chain management. Who will benefit? Executives and managers responsible for any aspect of a health supply chain, including district health managers, senior pharmacists, procurement, stores and project managers and personnel from central tender boards, donors and health projects. How you will benefit you will be able to: gain exposure to the current best practice in the health supply chain and implement accordingly analyse, monitor and manage risks within the health supply chain implement appropriate supply chain monitoring systems to ensure goals are achieved and failures prevented improve performance in under-performing areas of the health supply chain

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION Zambia Botswana

DATES 15 - 19 Jul 22 - 26 Jul

FEE 1,950 1,950

PUBLIC-PRIVATE PARTNERSHIPS: KEY ISSUES & INSIGHTS


There has been a huge and renewed interest in Public-Private Partnerships (PPPs) in recent years. It is dangerous to presume that PPPs are a simple, quick and easy fix to plugging a financing or funding gap necessary for meeting the increasing demand for the provision of much needed economic and social infrastructure. For many, PPPs are new territory. It is therefore critical for anyone likely to be involved in PPPs to have a solid grounding in the fundamentals. This course explains what PPPs are, what shape they may take and where and when they may be appropriate. It explores key issues at a national policy and planning level, and across the life of a PPP project. It looks into important areas such as risk allocation; commercial, contractual and legal matters; financing and funding considerations; the enabling environment for PPPs; and building good working relationships between public and private sector. Who will benefit? Anyone with an interest in achieving success from PPPs. Senior officials from planning and investment organisations, senior managers on investment and major project committees, senior procurement officials, policymakers and parliamentarians interested in PPPs. How you will benefit you will be able to: explain what is behind the increased interest in PPPs and where and when PPPs might work appreciate PPP financing and funding options and the potential impact on public debt and deficit understand what constitutes the wider enabling environment for PPPs to be successful understand how risk allocation works and how important it is to the success of a PPP appreciate potential commercial, contractual, legal and supplier issues in PPP projects

LOCATION Dubai

DATES 13 - 17 May

FEE 1,950

The course is good and most of the tools and challenges of procurement were analysed. I gained a lot of knowledge from the multi-cultural experiences of the participants.
Participant from Nigerian National Petroleum Corporation on Effective Procurement Strategies for Senior Executives

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

PUBLIC-PRIVATE PARTNERSHIPS: PRACTICAL IMPLEMENTATION


Limited public financial resources has resulted in an increasing appetite within the public sector to work in partnership with the private sector to provide much needed infrastructure and social services thereby contributing to national plans for improved economic growth and social well-being. Public-Private Partnerships (PPP) approaches to the provision of public services and major projects are now firmly on many government agendas. Given PPPs are a relatively new and potentially complex territory for many there is a recognised need to know how to effectively implement PPPs in practice. The course explains what PPPs are, where they are appropriate and how to make them work successfully with a focus on effective planning, procurement and management. It explores PPP models; risk allocation; commercial, contractual and legal matters; financing and funding considerations and structures; the enabling environment for PPPs; and building good working relationships between public and private sector. WHO WILL BENEFIT? Senior officials from planning and investment organisations, senior managers on investment and major project committees, senior procurement officials, policymakers and parliamentarians interested in PPPs. How you will benefit You will be able to: understand the importance of the wider enabling environment for PPPs to be successful explain where PPPs might work and key activities across a PPP project life-cycle appreciate the importance of risk sharing in a PPP understand who pays for a PPP and distinguish financing from funding appreciate commercial, contractual, legal and supplier considerations in a PPP project

PROCUREMENT & SUPPLY CHAIN SERVICES

LOCATION UK

DATES 7 - 18 Oct

FEE 3,750

WORKSHOP ON PUBLIC-PRIVATE PARTNERSHIPS: FUNDING STRATEGIES & ATTRACTING PRIVATE INVESTMENT


Given the imminent growth in Public-Private Partnerships (PPP) projects across the world competition for private investment is set to intensify both internationally and nationally. PPP financing strategies and funding mechanisms can be numerous and complex. There is now an urgent need to understand PPP financing structures and how to attract private investors. This course examines prospective PPP projects from both the public sector perspective and the various private sector players perspectives. It explores what prospective investors may consider a sound PPP investment and what sort of enabling environment is necessary for investors to feel their investment is safe. It looks at what the public sector can do to promote and market PPP projects and effectively compete for limited investment funds. Who will benefit? All senior officials involved in the planning, financing or funding of PPP projects at central and state/local government level. Staff from PPP units; directors from ministries of finance and economic planning, trade and investment; directors and managers within public investment departments, public debt management offices and inward investment and promotion agencies. How you will benefit you will be able to: know what constitutes a sound business case for a PPP project and how private investors evaluate potential PPP investments evaluate the choice of PPP financing models and instruments and funding options and select an appropriate mix for a given PPP manage financial risks throughout a PPP project life-cycle, consider approaches to re-financing and learn how to tap the financial markets appreciate how investors assess the environment within which a PPP project might operate; and how to make the enabling environment more conducive to attracting investors develop marketing strategies and promote your PPP projects to the right investors

LOCATION Dubai UK

DATES 20 - 22 May 21 - 23 Oct

FEE 1,300 1,300

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Our courses reflect our unique experience as a consultancy organisation helping governments raise revenue, trade effectively and manage debt and expenditure.

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

PUBLIC FINANCIAL MANAGEMENT: ISSUES & SOLUTIONS


A good public financial management (PFM) system is essential for the implementation of government policies and the achievement of developmental objectives by supporting aggregate fiscal discipline, strategic allocation of resources and efficient service delivery. This course explores the fundamentals of governance reforms and the key issues and solutions across the PFM landscape including budget preparation and execution, accounting, monitoring and evaluation, performance measurement and auditing. It also explains management theories and strategic planning frameworks essential to understanding the current issues and trends in integrated PFM reforms. Who will benefit? Public sector heads, senior officials, managers and supervisors, programme, project, service and finance directors and managers especially from finance ministries including planning, investment, budget, procurement, audit, aid and debt units; revenue authorities, audit institutions; and parliamentarians and legislators. How you will benefit you will be able to: lead or participate in dialogue to develop solutions to contemporary issues in PFM appreciate the benefits of Medium Term Expenditure Framework (MTEF) reforms and budget processes and assist in the realisation of these benefits execute budgets and understand cash management, public procurement and internal controls so as to help raise transparency and reduce leakage improve PFM compliance by taking account of developments in public sector financial reporting standards, appreciate the PFM oversight function, the role of the Public Accounts Committee and external audit and how to craft reform that addresses accountability issues

PUBLIC FINANCIAL MANAGEMENT

LOCATION UK

DATES 23 Sep - 4 Oct

FEE 3,750

BUDGET EXECUTION THROUGH STRATEGIC FINANCIAL MANAGEMENT


Countries implementing budget reform to improve accountability and service delivery are now recognising strategic financial management as an essential ingredient in a sound budgeting system. This course focuses on the issues and challenges faced during the budget execution stage of the budget cycle. Strategic financial management is explored in terms of the application of costing and management accounting principles to the budget execution process. Participants will learn the principles of strategic and cost management and the use and value of balanced scorecards. Who will benefit? Budget directors and officers, accountant generals and their staff, public sector managers, parliamentarians and civil society organisations interested in public financial management. Staff in budget execution, strategic financial management and management accounting roles. How you will benefit You will be able to: apply strategic financial management to add value to the budget execution process understand the differences between a management accounting system and a financial accounting system undertake cost analysis and apply strategic management and costing principles to support improved decision-making identify departmental overhead rates and how to recover them, and understand types of cost information and how to put that information to best use design robust and meaningful financial performance measures, which help enhance financial control

LOCATION UK

DATES 21 Oct - 1 Nov

FEE 3,750

PROGRAMME & PERFORMANCE BUDGETING: KEY ISSUES & INSIGHTS


The potential benefits to a government of adopting a programme and performance budgeting (PPB) approach are well known. There are however several challenges that need to be overcome before a PPB system will work effectively and deliver the anticipated benefits. This course explores PPB in practice focusing on the key issues and challenges typically faced, with insights into the pre-requisites and critical factors that ensure a successful PPB implementation. It also highlights the importance of a Medium Term Expenditure Framework (MTEF). It outlines key concepts, tools and techniques related to a PPB implementation and considers the context within which integrated public budgetary reforms are developed and implemented. Who will benefit? Public sector budget directors, officers and accountants; service managers responsible for achieving targets; and managers and officers from line ministries and parliamentarians and civil society interested in the budget process. How you will benefit You will be able to: understand how PPB and MTEF differ from other approaches and what the critical success factors are explain relationship between strategic planning and the development of policy, programmes, projects and performance budgeting apply monitoring and evaluation methods and understand the importance of performance indicators for better decision-making outline the key elements of a PPB system

LOCATION UK

DATES 25 - 29 Nov

FEE 1,950

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PROGRAMME & PERFORMANCE BUDGETING: PRACTICAL IMPLEMENTATION


A successful Medium Term Expenditure Framework (MTEF) and programme and performance budgeting (PPB) implementation can yield great benefits to a government. However governments are still grappling with the difficult challenges of implementing MTEF and PPB effectively. This course provides an in-depth look at MTEF, the mechanics of PPB and the challenges of implementation. It explores the concepts, tools and techniques providing practical guidelines on PPB implementation. Who will benefit? Public sector budget directors, officers and accountants; service managers responsible for achieving targets; and managers and officers from line ministries and parliamentarians and civil society interested in the budget process. How you will benefit You will be able to: explain and appreciate the linkages within a public sector governance reform programme and identify any gaps within your own programmes or context apply strategic planning principles to the development of policy, programmes, projects and performance budgeting appreciate the potential benefits available from MTEF and PPB and the challenges of implementation design a PPB system suitable for your own countrys situation apply monitoring and evaluation methods and develop performance indicators to improve decision-making

PUBLIC FINANCIAL MANAGEMENT

LOCATION USA

DATES 15 - 26 Jul

FEE 3,750

INTEGRATING PUBLIC FINANCIAL MANAGEMENT SYSTEMS: KEY ISSUES & INSIGHTS


Many Integrated Public Financial Management Systems (IPFMS) and Integrated Financial Information Systems (IFMIS) projects do not fully deliver their anticipated benefits, and even successful IPFMS/IFMIS projects delivering substantial benefits often experience significant challenges during implementation. Central to this is a lack of understanding of a relationship between the underlying public financial management (PFM) business processes; technical and system requirements; and people, organisational and change management considerations. This course provides key insights into what constitutes a successful IPFMS/IFMIS implementation. It explores key issues across the project life-cycle. Who will benefit? Anyone who is or may be involved in an IPFMS/IFMIS or government IT project. Senior and middle managers, staff from government institutions including IFMIS project implementers, LOCATION Ghana DATES 11 - 15 Mar FEE 1,950 IT staff, accountant and auditor general departments, budget departments, line ministries and central banks. How you will benefit You will be able to: understand key PFM processes and how an IPFMS/IFMIS supports and strengthens PFM appreciate what may determine the scope of an IPFMS project given the situational context, and plan for and manage institutional change describe how an IFMIS solution can enhance internal accounting controls and transparency, support monitoring and evaluation, and minimise audit risk apply key lessons learned from international case studies to your own IPFMS or government IFMIS context

INTEGRATING PUBLIC FINANCIAL MANAGEMENT SYSTEMS: PRACTICAL IMPLEMENTATION


Integrated Public Financial Management Systems (IPFMS) and Integrated Financial Information Systems (IFMIS) are highly desirable but can be challenging to implement effectively often because of the lack of a sound understanding of both public financial management (PFM) and IT and systems implementation. IPFMS/IFMIS projects can also be complex to design and difficult to manage, often being part of a wider organisational change programme. This course explores key PFM business and system requirements and critical people, process, technology and information considerations. Participants will gain essential guidance on practical project implementation challenges and how to avoid common pitfalls. Who will benefit? Senior and middle managers, staff from government institutions including IFMIS project implementers, IT staff, accountant and auditor LOCATION UK DATES 11 - 22 Nov FEE 3,750 general departments, budget and debt management departments, line ministries, revenue administrations, and central banks. How you will benefit You will be able to: understand the architecture of an IPFMS/IFMIS and how it supports and strengthens PFM contribute to the scoping and planning of an IPFMS project and take account of practical system integration and institutional change needs explain how an IFMIS solution can enhance internal accounting controls, minimise audit risk and enhance transparency identify critical risk areas for audit attention and strategies for effective monitoring and evaluation

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

TRADE & GROWTH: PRIORITIES & STRATEGIES


Enabling trade and providing the environment for business to grow is a key aim of any economic strategy. This requires governments to focus on numerous and critical supporting strategies and priorities including; reducing barriers at borders, simplifying procedures, improving customs and tax services and increasing foreign direct investment. As the business environment improves so does the countrys international reputation, enabling integration into regional markets and strengthening links to the global economy. This course examines international case studies and provides guidance based on international best practice, whilst also bringing together learning from participants own experiences. Who will benefit? Senior managers and directors from ministries, departments and agencies related to trade, investment, commerce, transport, trade finance, tax and customs. Senior officials within government and parliamentarians interested in the trade and growth agenda. Representatives from regional bodies and trade associations. How you will benefit you will be able to: appreciate the benefits that are available from trade and growth and the factors that influence this at a macro and micro level use international best practice to create the right environment and business climate for attracting investment/generating economic growth understand key challenges to define priorities that will shape the dialogue on trade and growth develop strategies yielding social and economic benefits develop a toolkit to enhance export competitiveness

PUBLIC FINANCIAL MANAGEMENT

LOCATION UK

DATES 5 - 9 Aug

FEE 1,950

INTERNATIONAL TRADE PROCEDURES: NEW DEVELOPMENTS & KEY SOLUTIONS


Latest developments in International Trade Procedures mean that significant cost savings are available for both importers and exporters. This course covers both theory and practical issues in the context of International Chamber of Commerce and other relevant protocols. Participants learn the latest procedures and best practice necessary to import and export effectively, efficiently and at a reduced transactional cost. The INCOTERMS 2010 rules are fully explained and participants gain an appreciation of e-commerce trade solutions and the single window environment. Who will benefit? Importers, exporters, shipping and forwarding agents, logistics personnel, staff from customs, the ministry of trade and commerce, banks, port and airport authorities, trade associations and insurance companies. How you will benefit you will be able to: reduce border delays at export and import points understand Letters of Credit for importers and exporters and Uniform Customs and Practices for Documentary Credits apply best practice in supply chain security make appropriate decisions on international shipping and distribution evaluate the single window concept and e-commerce trade solution to aid informed decision making perform import and export procedures and customs processes with greater efficiency and reduced transactional cost

LOCATION Ghana Kenya

DATES 6 - 10 May 30 Sep - 4 Oct

FEE 1,950 1,950

PUBLIC DEBT MANAGEMENT: PRIORITIES & STRATEGIES


The Eurozone crisis is a stark reminder of the dangers and costs that a heavy debt burden can bring to society. Public debt management must constantly adapt to evolving global economic conditions, volatility in world financial markets and the complexity of financial instruments and practices. Government debt strategies must be agile enough to take advantage of innovative sources of financing development while at the same time responding to new challenges and different types of risks to the government balance sheet. This course explores practical tools and solutions that debt managers and wider economic managers will find useful to embrace in their own countries and institutions. Who will benefit? Economists, analysts and accountants in national and sub-national governments and parastatals, officials fromcentral banks, ministries of finance, planning and economy and debt management offices and departments, and financial market regulators. How you will benefit you will be able to: appreciate the role and importance of public debt management for achieving macroeconomic stability and promoting economic growth explain debt and financial concepts and how domestic capital markets can promote portfolio choice with the aim of minimising costs and risks analyse the pitfalls of risk and debt management from recent experiences and draw lessons for promoting sound borrowing operations make informed decisions on the costs and risk in debt and financial portfolios develop a sound debt management strategy using various tools and techniques for analysing debt portfolios

LOCATION UK

DATES 17 - 28 Jun

FEE 3,750

www.crownagents.com/training 43

RISK MANAGEMENT & DEBT SUSTAINABILITY


The recent financial crisis has shown that countries have no choice but to adopt debt management strategies that focus on costs and address the risks associated with borrowing. They must also have an effective debt sustainability framework to monitor the extent of borrowing and its potential impact on fiscal sustainability. This course equips participants with the techniques to make informed decisions on borrowing while ensuring that costs, risks and debt sustainability are adequately balanced. During the course participants will develop a risk management framework that is adaptable to country specific situations. Who will benefit? Analysts and economists from debt offices, officials from budget and treasury departments in finance ministries, research and risk management staff in central banks and government officials. How you will benefit you will be able to: understand and apply the conceptual framework for analysing costs and risks and assessing debt sustainability identify and measure the costs and risks associated with different debt and financialinstruments develop country specific risk management frameworks and make suggestions for enhancing your own countrys risk management framework analyse options for debt sustainability and risk management and make informed decisions and recommendations master tools and techniques used by international organisations to gauge risk in a macroeconomic context

PUBLIC FINANCIAL MANAGEMENT

LOCATION Dubai

DATES 2 - 13 Dec

FEE 3,750

CS-DRMS & CS-PDAT MASTERCLASS: OPTIMISING DEBT MANAGEMENT OPERATIONS


Since the global financial crisis struck, sovereign debt management has moved to the top of many countries economic and political agendas. More than ever public debt managers are expected to determine their countries optimal debt portfolio structure and future borrowing needs, minimising cost while taking account of risks. The need for sophisticated debt recording and analytical software and the ability to use it effectively has become paramount. This highly practical course provides a masterclass in the enhanced Commonwealth Secretariat debt software suite. Participants will test borrowing strategies and implement selected strategy, whilst mastering the powerful tools of CS-DRMS and CS-PDAT. Who will benefit? Debt practitioners working in back-, middle-, and frontoffice functions. How you will benefit you will be able to: create and report on a public debt database comprising loans and securities analyse the cost and risk in the public debt portfolio based on market and economic projections and scenarios analyse alternative borrowing strategies in light of possible economic scenarios implement the selected debt strategy by developing an annual borrowing plan including a securities issuance calendar assess the impact of certain liability management operations such as buy-back and swaps

LOCATION UK

DATES 15 - 26 Apr

FEE 3,750

TAX AUDIT SKILLS


Increasing fiscal pressures facing governments have meant that tax authorities are looking at how the tax audit can help protect revenues and need tax specialists to be able to perform effective and professional tax audit visits in the field. This covers tax visit selection, basic checks and credibility profiling, books and record analysis, computer records, audit interviewing skills, officer reports and best judgment. This course explores VAT audit in detail and includes planning for a site visit to a private sector organisation to conduct and identify key aspects of a VAT audit and credibility observations. Who will benefit? Tax specialists at all levels within finance ministries, revenue authorities, and those working on tax field audits and with large taxpayer units. How you will benefit you will be able to: identify automated accounting and data retrieval systems prioritise areas for testing and conduct tax field audit visits improve compliance with a related increase in revenue generation identify and overcome operational difficulties involved in performing a tax audit understand the operational capabilities of a large business office and computer audit service

LOCATION Tanzania Kenya

DATES 13 - 17 May 25 - 29 Nov

FEE 1,950 1,950

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

INTERNATIONAL TAX & TRANSFER-PRICING: FUNDAMENTALS & IMPLICATIONS


Understand the complexities of international tax and adopt best practice approaches to transfer pricing. The impact of transfer pricing should be of key importance to tax administrations. Prices are not always set fairly, resulting in significant implications for the collection of taxes. The course explores international corporate tax structuring, the cross border effects of Value Added Tax (VAT), import duties and withholding taxes, taxation issues (including permanent establishments) and international tax treaties. It also explores transfer pricing from both the perspective of the multi-national and tax administration with respect to the change in price, the negotiation of an advanced pricing agreement and the exchange of information. Who will benefit? Staff specialising in international tax at all levels within finance ministries and tax administration particularly those dealing with multi-national taxpayers. How you will benefit you will be able to: explain how transfer pricing is legislated in local tax laws and strategies appreciate where mis-pricing may occur and identify potential tax revenue leakage understand and implement the tools and techniques undertaken by a tax administration to identify and mitigate against transfer pricing problems

PUBLIC FINANCIAL MANAGEMENT

LOCATION Dubai

DATES 23 Sep - 4 Oct

FEE 3,750

PUBLIC-PRIVATE PARTNERSHIPS: KEY ISSUES & INSIGHTS


There has been a huge and renewed interest in Public-Private Partnerships (PPPs) in recent years. It is dangerous to presume that PPPs are a simple, quick and easy fix to plugging a financing or funding gap necessary for meeting the increasing demand for the provision of much needed economic and social infrastructure. This course explains what PPPs are, what shape they may take and where and when they may be appropriate. It explores key issues at a national policy and planning level, and across the life of a PPP project. It looks into important areas such as risk allocation; commercial, contractual and legal matters; financing and funding considerations; the enabling environment for PPPs; and building good working relationships with private parties. Who will benefit? Anyone with an interest in PPPs. Senior officials from planning and investment organisations, senior managers on investment and major project committees, senior procurement officials, policymakers and parliamentarians. How you will benefit you will be able to: explain what is behind the increased interest in PPPs and where and when PPPs might work appreciate PPP financing and funding options and the potential impact on public debt and deficit understand what constitutes the wider enabling environment for PPPs to be successful understand how risk allocation works and how important it is to the success of a PPP appreciate potential commercial, contractual, legal and supplier issues in PPP projects describe the similarities and differences between a PPP project and non-PPP project

LOCATION Dubai

DATES 13 - 17 May

FEE 1,950

PUBLIC-PRIVATE PARTNERSHIPS: PRACTICAL IMPLEMENTATION


Limited public financial resources has resulted in an increasing appetite within the public sector to work in partnership with the private sector to provide much needed infrastructure and social services. Public-Private Partnerships (PPP) approaches to the provision of public services and major projects are now firmly on many government agendas. Given PPPs are a relatively new and potentially complex territory for many there is a recognised need to know how to effectively implement PPPs in practice. The course explains what PPPs are, where they are appropriate and how to make them work successfully with a focus on effective planning, procurement and management. It explores PPP models; risk allocation; commercial, contractual and legal matters; financing and funding considerations and structures; the enabling environment for PPPs; and building good working relationships with private parties. WHO WILL BENEFIT? Senior officials from planning and investment organisations, senior managers on investment and major project committees, senior procurement officials, policymakers and parliamentarians. How you will benefit You will be able to: understand the importance of the wider enabling environment for PPPs to be successful explain where PPPs might work and key activities across a PPP project life-cycle appreciate the importance of risk sharing in a PPP understand who pays for a PPP and distinguish financing from funding appreciate commercial, contractual, legal and supplier considerations in a PPP project LOCATION UK DATES 7 - 18 Oct FEE 3,750

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WORKSHOP ON PUBLIC-PRIVATE PARTNERSHIPS: FUNDING STRATEGIES & ATTRACTING PRIVATE INVESTMENT


Given the imminent growth in Public-Private Partnerships (PPP) projects across the world competition for private investment is set to intensify both internationally and nationally. PPP financing strategies and funding mechanisms can be numerous and complex. There is now an urgent need to understand PPP financing structures and how to attract private investors. This course examines prospective PPP projects from both the public sector perspective and the various private sector players perspectives. It explores what prospective investors may consider a sound PPP investment and what sort of enabling environment is necessary for investors to feel their investment is safe. It looks at what the public sector can do to promote and market PPP projects and effectively compete for limited investment funds. Who will benefit? All senior officials involved in the planning, financing or funding of PPP projects at central and state/local government level. Staff from PPP units; directors from ministries of finance and economic planning, trade and investment; directors and managers within public investment departments, public debt management offices and inward investment and promotion agencies. How you will benefit you will be able to: know what constitutes a sound business case for a PPP project and how private investors evaluate potential PPP investments evaluate the choice of PPP financing models and instruments and funding options and select an appropriate mix for a given PPP manage financial risks throughout a PPP project life-cycle, consider approaches to re-financing and learn how to tap the financial markets appreciate how investors assess the environment within which a PPP project might operate; and how to make the enabling environment more conducive to attracting investors develop marketing strategies and promote your PPP projects to the right investors

PUBLIC FINANCIAL MANAGEMENT

LOCATION Dubai UK

DATES 20 - 22 May 21 - 23 Oct

FEE 1,300 1,300

PUBLIC SERVICE DELIVERY: NEW INNOVATIONS & VALUE FOR MONEY


Governments everywhere are under pressure to deliver more effective, efficient and responsive public services. Those who work in the public sector must have a solid understanding of the social, economic and political pressures affecting public services and the roles that public, private and civil society factors can play in helping to deliver value for money public services. The ability to evaluate new innovations in service delivery that could make significant contributions to better public services provision in the future is also required. This course uses international case studies and workshops to evaluate new innovations and assess the potential value for money of various service delivery options. Who will benefit? All officials working in the public sector, especially those who work in any service delivery capacity or who need to understand value for money of services provided. Staff involved in reform programmes across government, as well as non-government organisations who work in collaboration with government to deliver public services. How you will benefit you will be able to: explain a number of new innovations in service delivery and make appropriate recommendations assess developments in government e-Services and how they can provide not only efficiency savings but valuable new user and public services understand the role Public-Private Partnerships can play in delivering public services and the challenges in assessing their value for money implement performance management and target-setting frameworks and an effective service charter to respond to the expectations of public service users contribute to the planning of government-wide public sector service delivery reform programmes

LOCATION UK

DATES 28 Jan - 1 Feb

FEE 1,950

The in depth knowledge I gained on the course will no doubt change my approach to the subject
Participant from Federal Medical Centre, Gombe, Nigeria on Programme & Performance Budgeting

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

MANAGING PUBLIC SECTOR INVESTMENT PROGRAMMES & CAPITAL PROJECTS


Ambitious public sector investment programmes (PSIPs) are at the centre of government strategic plans to boost economic development, growth and trade. Consequently there is a need to ensure that PSIPs are well planned and well executed. This course will examine what constitutes a sound PSIP framework. Participants will develop the necessary skills to appraise, prioritise, finance and budget for major capital projects. It explores cost-benefit and cost-effectiveness analysis, financing options including private investment, key issues relating to the integration of capital expenditures into the budget process, and also capital asset management. Who will benefit? Senior planning and budgeting officials in public planning and finance departments; public investment department and agency staff; senior managers and officials on investment and project committees. How you will benefit you will be able to: implement capital budgeting and appreciate the key stages of an effective PSIP take a lead on budget issues related to the integration of capital and current expenditure appraise a capital investment project proposal and understand major project analysis consider options for private sector funding and Public-Private Partnerships appreciate approaches to the management, maintenance and disposal of capital assets

PUBLIC FINANCIAL MANAGEMENT

LOCATION UK

DATES 21 - 25 Oct

FEE 1,950

EXECUTIVE LEADERSHIP FOR CUSTOMS


All organisations must have effective management capabilities to achieve their objectives. Having engaging and inspiring leadership capabilities remains a key driver for organisational success. Crown Agents continues to work with customs institutions around the world and has a unique insight into capacity development and we also offer best practice in leadership skills. This highly interactive programme will provide participants with exposure to self-discovery on their leadership style; strengthen their individual capabilities whilst promoting new techniques in custom administration. This course will cover the PICARD standards relevant to those working in a customs environment. Who will benefit? Managers and senior staff in customs who wish to improve their leadership expertise and implement reforms to modernise customs services. How you will benefit you will be able to: recognise the impact of your own leadership style use leadership techniques to modernise customs administration strengthen people management skills to achieve results promote integrity in customs services develop strong learning points from real life case studies and simulation exercises network with other customs professionals to discover solutions to people focused issues

LOCATION UK

DATES 13 - 17 May

FEE 1,950

EXECUTIVE LEADERSHIP FOR TAX AUTHORITIES


All organisations must have effective management capabilities to achieve their objectives. Having engaging and inspiring leadership capabilities remain some of the key drivers for organisational success. Crown Agents continues to work with tax institutions around the world and has a unique insight into capacity development. We are able to offer best practice in leadership skills. This highly interactive programme will provide participants with exposure to self-discovery on their leadership style; strengthen their individual capabilities whilst promoting new techniques in tax administration. Who will benefit? Managers and senior staff in tax authorities who wish to improve their leadership expertise and implement reforms to modernise tax services. How you will benefit you will be able to: recognise the impact of your own leadership style use leadership techniques to modernise tax administration strengthen people management skills to achieve results promote integrity in tax services develop strong learning points from real life case studies and simulation exercises network with other tax professionals to discover solutions to people focused issues

LOCATION UK

DATES 15 - 19 JUL

FEE 1,950

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The design and delivery of our banking, finance and pensions courses draws on the expertise of the companys financial services division comprising Crown Agents Bank and Crown Agents Investment Management.

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

RISK MANAGEMENT IN BANKS & FINANCIAL CRIME PREVENTION


Recent events in the global financial system have highlighted the need for sound risk governance and an integrated approach to risk control. There have been many cases where boards failed to constrain excessive risk taking, and internal management of key risk categories has been ineffective. This course examines the fundamentals and latest developments in risk management and governance across the whole financial sector. It provides participants with the practical skills to evaluate and control a wide range of risks including the ever-increasing threat from fraud, money laundering and other financial crime. Who will benefit? Central and commercial bankers, government officials, regulators, risk managers, internal auditors and other managers from financial institutions wishing to strengthen their knowledge of all aspects of the risk management process. How you will benefit you will be able to: identify and evaluate the major risks and key areas of concern in financial institutions explain the management structures and modern approaches that are used to measure and mitigate risks review and refine operational risk plans within your organisation explain how modern risk management techniques can provide greater strategic assurance and more informed decision making regarding risk and return gain knowledge of the latest legislative and regulatory developments on financial crime identify red flags for new, rapidly changing forms of financial crime and formulate appropriate responses to them

BANKING, FINANCE & PENSIONS

LOCATION UK

DATES 17 - 28 Jun

FEE 3,750

FINANCIAL INSTRUMENTS & CAPITAL MARKET GROWTH


Globally capital markets play an important role in raising funds and promoting balance and stability in the financial system. A strong capital market helps drive the economy forward, promotes growth and provides a return on long-term savings. In developing countries, capital markets have yet to fulfil their full potential and need to address challenges to achieve operational efficiency. This course examines the legal and regulatory infrastructure and the instruments and trading systems of well-functioning markets. It also identifies the measures required to improve their development and efficiency in a developing market context. Who will benefit? Anyone involved in capital markets including investors and pension fund managers, traders, stockbrokers, pension trustees, insurance companies and investment banks. It will also benefit staff from trade, finance and economic planning ministries, central banks, capital market authorities and stock exchanges. How you will benefit you will be able to: work with/operate a range of debt and equity products manage the risks associated with these products and markets contribute to the development of well-functioning capital markets including marketability of securities, ease of access by investors and issuers and reduced costs and price volatility promote the growth of the capital markets and thereby encourage longer-term savings and investment

LOCATION UK

DATES 12 - 23 Aug

FEE 3,750

MOBILE BANKING
The mobile banking market continues to attract strong interest in developing countries with the number of subscriptions increasing very rapidly from year to year. Consumer technology remains in high demand and the growth in the number of pilots is accelerating at an ever rising rate. There is also an increasing focus on money transfer and remittances. This course examines the huge potential of this market enabling both operators and decision makers to gain insights into the critical success factors required to create value for both financial institutions and their customers. Who will benefit? Anyone involved in the mobile payments industry, including merchants, banks, financial institutions, central banks, mobile network operators, scheme organisations, regulators, risk managers and policy makers. How you will benefit you will be able to: gain practical knowledge of key processes and concepts in the mobile banking market appraise the current status of the mobile phone market and assess the areas of potential growth in coming years determine how mobile technology can be applied to extend financial services to large segments of the unbanked population identify how financial institutions can create value through exploiting the growth of the market

LOCATION Ghana

DATES 20 - 21 MAY

FEE 875

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INTERNATIONAL PAYMENTS
The volume of international payments is increasing at an extraordinary rate as more and more business is conducted worldwide. This provides exceptional opportunities for financial institutions in terms of achieving processing efficiencies and increased revenues but also presents them with many risks. The course provides participants with a comprehensive foundation for understanding payments in a global context, covering the key principles, concepts, infrastructures, practices and current developments. This course will also show how banks can benefit from the growth in payments, as well as mitigate risks and meet the demands of increased regulation and compliance. Who will benefit? Professionals from financial institutions, central banks, payments systems operators, clearing houses and regulators. It will benefit staff working in a broad range of activities including foreign exchange, payments processing, risk management, clearing and settlement, treasury, back office and audit and control. How you will benefit you will be able to: gain practical knowledge of all key processes and concepts in international payments identify opportunities to achieve increased revenues and further business from international payments achieve efficiencies in this core area of treasury management reduce risk in international payments processes

BANKING, FINANCE & PENSIONS

LOCATION Ghana

DATES 22 - 23 May

FEE 875

EFFECTIVE INTERNAL AUDITING FOR BANKS


Internal audit plays a central role in providing assurance to senior management that risks are being managed effectively and controls are working. In the banking sector this poses particular challenges for internal auditors because of the diverse nature of banking activities and the complexity of the products. This course examines methodologies used to address this diversity and also contribute to making business processes more efficient. Through case studies and exercises, participants learn and develop the key skills required to identify critical risk elements and evaluate the banks internal control system. They will also be exposed to best practice methods for reporting and managing such risks. Who will benefit? Internal auditors, risk managers, supervisors, accountants and operations professionals working in central banks, development banks and commercial banks. How you will benefit you will be able to: design suitable audit programmes to take into account the varying components of the banking industry apply risk-based auditing using an integrated approach combining IT, operational and financial auditing implement a structured approach to audit risk evaluation to follow the risk models promoted within the Basel framework promote a risk-based audit methodology in order to ensure the appropriate focus on the areas of highest impact assess credit risk portfolios and market risk including the internal use of stress testing

LOCATION South Africa

DATES 30 Sep - 4 Oct

FEE 1,950

MASTERING BUDGETING & ACCOUNTING SKILLS


Accurate budgeting and accounting plays a key role in planning, control, management reporting and decision-making for all organisations around the world. This course will examine all aspects of budgeting, accounting and financial management including the budget cycle, performance measures, break-even analysis and value for money. It will investigate the latest accounting tools required to handle financial information with confidence and contribute fully to an organisations planning activities. Who will benefit? Executives and managers at all levels. How you will benefit you will be able to: apply essential accounting techniques to day-to-day planning activities interpret accounting information to improve decision-making participate more actively in the budget preparation process and make appropriate recommendations use budgets as a tool to communicate ideas and to monitor progress of an organisation or project compare and evaluate project investments

LOCATION UK

DATES 2 - 13 Dec

FEE 3,750

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

INTERNATIONAL FINANCIAL REPORTING STANDARDS (IFRS)


IFRS have been widely adopted as corporations and financial institutions become increasingly integrated into the global marketplace. Adoption of IFRS provides challenges not only for the organisations implementing change but also for those who need to interpret the information to make investment and long-term business decisions. This practical course provides an analysis of existing standards and the latest updates. It also covers the development of International Public Sector Accounting Standards (IPSAS) and how key not-forprofit issues have been addressed. Who will benefit? Financial directors, financial controllers and planners, senior accountants and managers, heads of corporate reporting, treasurers, financial and information systems staff, internal and external auditors, fund and portfolio managers and analysts wishing to gain an insight into the application and interpretation of IFRS. How you will benefit you will be able to: discuss the principles and concepts underlying IFRS and explain the benefits of adoption develop an in-depth knowledge of the technical aspects of the key standards and an up-to-date knowledge of current standards and developments use your analytical skills and IFRS to evaluate, compare and benchmark financial performance more effectively discuss practical methods and tools to facilitate the implementation and on-going application of IFRS in your organisation identify the areas of similarity and principal differences between IFRS and IPSAS

BANKING, FINANCE & PENSIONS

LOCATION Ghana Dubai

DATES 22 - 26 Apr 14 - 18 Oct

FEE 1,950 1,950

IMPROVING CUSTOMER SERVICE IN BANKS


Excellent customer service is not just about satisfying customer needs but going the extra mile to exceed expectations. In highly competitive markets such as banking, failure to provide service to a high standard can lead to reputational damage and loss of business. This course draws on Crown Agents experience in working with banks around the world to help participants understand the importance of customer care and enables them to improve the quality of service that they provide through best practice techniques. It makes extensive use of group activity to provide insights into how banks can retain customers, build rapport and win new business. Who will benefit? Banking professionals handling customer relationships including branch managers, relationship managers, marketing staff and bank product managers. How you will benefit you will be able to: develop profitable relationships that drive value for both the organisation and the customer apply techniques to establish customer needs and surpass their expectations communicate successfully with customers and create trust through building strong relationships handle difficult situations effectively and diplomatically

LOCATION Ethiopia

DATES 19 - 21 Aug

FEE 1,300

I am definitely going to share the pensions experiences from other countries that I learnt on the course with my colleagues at work and ensure that the lessons are put to use.
Participant from Pensions & Insurance Authority, Zambia on Pensions: Building a Sustainable Future

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PENSIONS: POLICIES & ISSUES


Many countries have made, or are currently implementing, changes to their pension systems. These changes address critical issues such as coverage, adequacy, sustainability, administrative efficiency and risk. All these pose particular challenges for policy makers as pension reform inevitably involves a range of trade-offs and must be implemented against challenging financial, economic and demographic circumstances. This course addresses the principal challenges affecting the pension sector and takes participants through the issues facing pension schemes. Through the use of case studies and discussions, it will help participants contribute more effectively to the development and delivery of sustainable pension schemes in their own environment. Who will benefit? Regulators, tax administrators, ministries of finance, central and commercial banks, insurance companies sponsors, trustees, administrators and providers of services, advisers, investment managers, union officials and all those involved in this vital aspect of public and private sector financial planning. How you will benefit you will be able to: gain a thorough knowledge of the issues surrounding retirement income provision in your environment contribute more effectively to the making of pension policy use the case-study experiences of other countries to widen scheme participation introduce scheme change and reform relevant to your country

BANKING, FINANCE & PENSIONS

LOCATION Trinidad Dubai

DATES 5 - 9 Aug 9 - 13 Dec

FEE 1,400 1,400

PENSIONS REFORM
An increasing number of countries have initiated reforms of their pension systems. Diversified approaches have been adopted to strengthen retirement security. There has been a trend to open up the pension sector to competition with more private sector players involved and a move away from provision through one organisation. A further feature of reform has been to improve the quality of oversight and strengthen the effectiveness of supervision. This course examines the main trends in pensions reform and the lessons learned from various countries. It also focuses on the challenges of implementation including the migration of existing schemes and re-shaping of state driven schemes. Who will benefit? Legislators, regulators, tax administrators, sponsors, trustees, administrators and providers of services, advisers, investment managers, union officials and all those involved in this vital aspect of public and private sector financial planning. How you will benefit you will be able to: gain knowledge of the various approaches to pension reform guide your organisation when reforming or adopting a new pension scheme strengthen the governance of your schemes contribute to an improvement in the quality of oversight of the pensions industry play an active role in the implementation of the reform process in your country effectively communicate the case for reform of the pensions industry to groups of stakeholders

LOCATION Uganda

DATES 25 Feb - 1 Mar

FEE 1,400

MANAGING PENSION SCHEMES IN A DEVELOPMENT ENVIRONMENT


Governments and private sector employers are reviewing pension commitments in the aftermath of global financial turmoil. Difficult changes have to be considered so that commitments remain sustainable in the future. Schemes are becoming less generous, with retirement ages increasing and the risk and burden of pension funding moving to the individual. This course addresses the challenge of sustainability and shows participants the issues facing pension schemes. Our technical experts provide an insight into the investment management issues facing pension schemes in a development environment. The course looks at good practice concepts and responses with which participants can better contribute to the development and delivery of sustainable pension schemes in their own environment. Who will benefit? Regulators, tax administrators, sponsors, trustees, administrators and providers of services, advisers, investment managers, union officials and all those involved in this vital aspect of public and private sector financial planning. How you will benefit you will be able to: influence vital debate on pensions sustainability play a leading role in running a pension scheme shape objective and informed decision-making on the proper investment of pension scheme assets lead change in pension schemes to make them more sustainable

LOCATION UK

DATES 16 - 27 Sep

FEE 3,750

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All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

GOVERNANCE & REGULATION OF PENSIONS


Pension schemes face sustainability challenges from changing factors such as longevity, birth rates and volatile economic conditions. While pension reform is addressing the sustainability of pension schemes, further key drivers for change are the governance of pension schemes and the effectiveness of supervision. An effective governing body and a strong regulator to protect the benefits of all those who have work-based pension schemes are essential to building dependable old age provision. This workshop takes participants through the roles, risks, issues, tasks and processes involved in protecting the rights of all members and beneficiaries. It also addresses various different regulatory models and the challenges posed in supervising and promoting the pensions sector. Who will benefit? Pension scheme trustees, pension fund managers, administrators, HR managers, officials from regulatory agencies, ministries of finance, central and commercial banks, insurance companies, economic policy think tanks, parliamentary and academic institutions, trade union organisations, and organisations sponsoring pension schemes. How you will benefit you will be able to: evaluate different governance models for pension schemes contribute more effectively to the governance of pension schemes balance the interests of the sponsor and the rights of members and beneficiaries make the case for risk-based supervision work more effectively with the regulator

BANKING, FINANCE & PENSIONS

LOCATION Kenya

DATES 3 - 7 JUN

FEE 1,400

STRESS TESTING - CARIBBEAN ASSOCIATION OF BANKS


The global banking and financial crisis has heightened the need to test the resilience of banks and the financial system as a whole under unfavourable economic scenarios. Both bankers and regulators have a responsibility to ensure that plans and systems are in place to manage and mitigate risks. It is also imperative that financial institutions maintain adequate capital to withstand any adverse economic effects. One key risk management tool that has regained prominence among financial industry regulators and central banks is stress testing; a methodology that evaluates whether the capital held by banks is adequate to meet their obligations to customers and other creditors and continue their operations in the event of a crisis. Crown Agents, in association with the Caribbean Association of Banks, a community of banks in the Caribbean/CARICOM Region, delivered a Stress Testing training programme for the associations members to enable them to plan stress testing programmes to meet the needs of risk governance. This is a highly specialised area where Crown Agents expertise helped make contribution towards safeguarding the Caribbean region financial system. At the end of the course, participants gained the necessary skills to choose relevant stress testing methodologies and design appropriate scenarios.

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Booking Information
RESERVE YOUR PLACE:
Register your interest online at www.crownagents.com/training

BOOKING INFORMATION

Contact your local Crown Agents representative (please visit www.crownagents.com/training for information)

Contact Crown Agents Headquarters T: +44 (0) 20 8710 6770 F: +44 (0) 20 8770 0479 E: trainingenquiries@crownagents.co.uk

Things to consider
Language
All our open courses are delivered in English; however we may be able to deliver our tailored courses in other languages. Please contact us for more information.

About your stay in the UK


Insurance
Please ensure that you have made all the necessary arrangements for personal, medical and travel insurance prior to travelling to your course.

Visa applications
Visas may be required to enter the country in which you are attending a course. Please submit your visa application as early as possible to ensure it can be processed prior to the course starting. To attend a Crown Agents training course in the UK, you require a student visitor visa please ensure you apply for the correct type of visa to avoid any unnecessary delays to your application.

Training venues
UK courses are held at our International Training Centre located at Crown Agents Head Office where we offer modern facilities at the heart of our global operations. For courses outside the UK, we use a number of carefully selected hotels and conference venues.

Accommodation
Our open courses are priced on a non-residential basis enabling participants to choose accommodation to match their needs and budgets. For courses in the UK we are able to provide advice and guidance on discounted accommodation in the local area. Please contact us for more information.

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For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk

Useful information
Course fees & payment
Fees for our open courses include: Tuition Training materials Certificate of attendance  Qualification registration and professional membership fees, where applicable  Support and advice from your local Crown Agents office on the application and mobilisation process, where necessary

USEFUL INFORMATION

Cancellations
Please be advised that cancellation charges may apply. For full details please visit www.crownagents.com/training

Substitutions
If you are unable to attend a booked course we will accept a substitute with prior written notice and sponsor or organisation approval.

Transfers
Transfers are permitted at Crown Agents discretion.

Taxes
In most cases for overseas visitors coming on UK courses, UK Value Added Tax (VAT) will not be applied. Please contact us if you need further clarification on this. For courses outside the UK, where applicable, local taxes will be applied at the applicable rates.

Changes to courseS
We reserve the right to make alterations to or cancel a course at any time. In the event of this occurring an alternative course date or course will be offered or a full refund or credit given.

Payment terms
Payment is required in full prior to the course starting. Please visit www.crownagents.com/training for our full terms and conditions.

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Why choose Crown Agents for training:


We turn theory into practice
We are practitioners. We work with you to apply concepts and models to real working situations, so that you put learning into action right away.

Combining specialist skills with technical know-how


We develop transferable skills alongside more specialist technical expertise, creating successful and expert leaders and managers.

Tailored to your career and your organisation


We match your needs with an appropriate mix of training modules, mentoring and coaching and learning support. We deliver in-house programmes when and where you choose.

Our specialist practitioners work on the ground in over 100 countries, speaking more than 50 languages and many more dialects.

E: trainingenquiries@crownagents.co.uk T: +44 (0) 20 8710 6770 www.crownagents.com/training

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