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From: Sent: To:

Subject: Teammates,

GILLEN JR., BART T (SBCSI) Tuesday, November 07, 2006 7:14 PM KOWNACKI, DRUCILLA B (SBCSI); ADEYOSOYE, ROY (SBCSI); CANNAM, CYNTHIA L (SBCSI); ENDERLIN, BURL H (SBCSI); FOOS, SHERRI J (SBCSI); GOMEZ, KERBY A (SBCSI); GRAFTON, DANIEL L (SBCSI); KELLEY, KEITH E (SBCSI); MILLER, JJ (SBCSI); STARK, DENNIS L (SBCSI); WELLER, WILLIAM J (SBCSI); HOELTING, KIM (SBCSI); PAQUETTE, PAUL E (SBCSI); SCOTT, BRIONDA R (SBCSI); SMITH, HEATHER M (SBCSI); WATSON, MARK (SBCSI) TSM TECH SUPPORT (INBOX) - NAME CHANGE effective 11/08/2007

I have placed the appropriate electronic forms with Desktop Services and changed the name of our primary TSM SUPPORT inbox. The alias we have used for years "TSM TECH SUPPORT" and "TSM TECH" remains the same. What will happen overnight is the inbox that TSM TECH SUPPORT went to has been changed to the same naming convention as our long standing alias. All request for our team will now be filtered through TSM TECH SUPPORT for Patrol notifications and TSM client registrations. These NEW e-mail requests will now receive the following disclaimer: This is an auto response from TSM TECH SUPPORT and the TSM SUPPORT EMAIL inbox. This e-mail alias is designed for TSM Node registrations ONLY! It's primary function is the registration of new clients on Tivoli Storage Manager.. This resource is managed by the TSM TECHNICAL SUPPORT team here at SBC. If you need immediate technical assistance....please contact the BMART immediately at (314) 235-3282 in St. Louis or (858) 886-3900. BMART stands for Backup Monitoring and Recovery Team and they are the 1st tier for backup and recovery issues for all Midrange client servers running TSM. BMART'S website is at http://ebiz.sbc.com/brops/ If you need TSM Oncall assistance please refer to the Oncall listing for that team at http://msm.sbc.com. Expect a response back from this INBOX in no less than 48 hours and no more than 72 hours. As stated before...if you need immediate response for a TSM backup tool issue...contact the BMART right now! Thank you. Your TSM Technical Support Team BRATS Backup & Recovery Tool Support It should provide us with a faster response channel for client based problems in that our users are now being directly referred to the BMART. Registrations themselves will continue to filter as normal (I have been assured of that).

Please update your personal access on your outlook tree directories and change that name from TSM SUPPORT EMAIL to TSM TECH SUPPORT.

If you do notice any irregularities....please report them directly to me. My hope is our clients will receive much faster response to service backup and restore issues now that they are being instructed to contact the BMART immediately versus waiting on someone to notice their note in this less monitored inbox.

Bart T. Gillen
Senior Technical Team Leader TSM Technical Support - BRATS Backup & Recovery Administration & Tool Support