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The rise and rise of BYO technology

1E ‘Bring Your Own’ Report 2013

“Your workforce seeks tools to help them get their job done, and they often need more than the locked-down laptop and smartphone you give them.”
Forrester Research Inc., Five Steps To A Successful BYOC Program by
David Johnson with Christopher Voce, Ted Schadler, Eric Chi, Kelley Mak June 4, 2012

The Rise and Rise of BYO Technology

Users demand easy BYOPC
When was the last time you built a presentation on your smartphone?
There’s no shortage of evidence to suggest that organizations are actively encouraging their employees to use their own smartphones, tablets and other personal devices for work. A ‘Bring Your Own Device’ (BYOD) strategy presents an increasingly strong business case to organizations focused on improving productivity, driving down costs and boosting employee satisfaction. Workers want BYOD too. According to Forrester Research Inc1. already there are 258 million global information workers who chose their own laptop and 129 million workers who paid for a smartphone for work. Even if a business doesn’t allow its employees to ‘bring their own’, staff will find a workaround, because working on a device they liked enough to invest in is more convenient and offers a better experience. But is BYOD the silver bullet that everyone makes it out to be? Sure, it allows workers to check email on the go, or access a document when away from the office, and there have been some great examples of mobile apps for enterprises, but is it really that easy to create a spreadsheet or presentation from a smartphone or tablet? The answer is that it’s far from easy. The reality is most daily tasks undertaken in an organization rely on Microsoft Windows, and work best when using a real computer, a keyboard and a mouse. And, while it’s true that phones and tablets help keep us connected around the clock regardless of our location, they supplement rather than substitute our desktop and laptop computers. BYOPC can offer the best of both worlds. Organizations can still create a culture of flexible working, without the upfront or ongoing costs associated with maintaining their own hardware estates, while workers can still work from anywhere on the latest, greatest device of their own choosing. The difference is, workers aren’t hampered by the incompatible, and often limited, feature sets of mobile devices and their associated Operating Systems. To date BYOPC has failed to get the same level of attention of BYOD, but has the potential to offer a far more practical and effective solution for any Windows-based organization which wants to boost the efficiency of their workforce. However, to realize this potential, BYOPC solutions need to be cheap, quick and easy to use. As a replacement to today’s expensive and cumbersome server-hosted Virtual Desktop Infrastructure (VDI) solutions, we’re now seeing the emergence of client-hosted virtual desktops (CHVD), such as 1E Workspace, that utilize the native power of PCs and Apple Macs to deliver high performance, personalized Windows desktops that can be used from any location anytime, even when they’re offline. Ready to use within just minutes, and costing a tenth of VDI, these BYOPC solutions offer a better expericence thatn VDI without the huge infrastructure costs and combine all the convenience of a BYOD solution with all the features of a desktop. If you’re frustrated by the limitations of your current BYOD and BYOPC strategies, and need help rolling out a more efficient and empowering solution, please let us know.
* Forrester Research: 2013 Mobile Workforce Adoption Trends, Ted Schadler, 4 February 2013

Sumir Karayi CEO

United States
Tel: 1 866 592 4214

United Kingdom
Tel: +44 20 8326 3880

India
Tel: +91 120 402 4000

Web

www.1e.com

Email

info@1e.com

Bring Your Own PC Report 2013

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“Bring-your-own-device strategies are the most radical change to the economics and the culture of client computing in business in decades. The benefits include creating new mobile workforce opportunities, increasing employee satisfaction, and reducing or avoiding costs”
Gartner Research: Bring Your Own Device: The Facts and the Future, by David A Willis, 11 April 2013

Debunking the BYO Hype

BYOD - an irreversible trend
Employees want to use their own devices regardless of company policy
According to Forrester1 Research Inc., in 2012, 29% of the global workforce currently uses three or more devices as part of their job, working from multiple locations and making use of many mobile applications. Indeed, a staggering quarter of a billion people now participate in some type of BYOD program. BYOD has gained massive popularity because it suits organizations and their employees alike. Businesses are attracted to the reduced costs associated with not having to invest in, or maintain, IT hardware, while they also recognize that, by using mobile applications they can eliminate downtime and drive innovation. Employees actively want to use their own personal devices too. 36% of global information workers are willing to contribute their own money if it means they can work on the computer of their choice2. Research by Vanson Bourne3 suggests that, even if a company does not introduce a formal BYOD policy, employees will use their own devices

Does your organization allow employees to use their own devices (smartphones, tablets, laptops etc.) for work purposes?
Base: All respondents. Source: Vanson Bourne survey of 250 IT decision makers in US, UK and France, November 2012 Yes – we allow it and have a formal policy in place Yes – we allow it but we do not have a formal policy in place yet Yes – we allow it but we have no plans to adopt a formal policy No – we do not allow it but I believe it happens No – we do not allow it and it never happens in our organization No – we do not allow it but we are planning to introduce it in 2013

TOTAL

45% 23% 10% 9% 8% 6%

The trend for BYOD adoption looks set to continue, with Gartner4 predicting that, by 2020, 45% of organizations will be all BYOD, with a further 40% supporting BYOD alongside corporate-liable programs
1. Forrester Research: 2013 Mobile Workforce Adoption Trends, Ted Schadler, 4 February 2013 2. Forrester Research: 2013 Mobile Workforce Adoption Trends, Ted Schadler, 4 February 2013 3. Vanson Bourne survey of 250 IT decision makers in US, UK and France, conducted in November 2012

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The Challenges of BYOD
Users have their own concerns about the quality and accessibility of BYOD working practices
Despite its rising popularity, BYOD has by no means reached maturity and there are still a number of concerns preventing organizations from implementing formal programs, with security risks and the burden of ongoing support and management considered the biggest barriers to adoption1. Tracking software usage and licencing entitlements is considered a challenge and reason why a fifth or more of companies have yet to introduce a formal BYOD policy. Even when programs are in place, they are not always satisfactory. Gartner2 found that just a quarter of IT leaders rank their own companies’ BYOD policies as highly satisfactory, with the rest ranking their programs as middling at best.

Why do you not have a formal BYOD policy in place at present?
Base: All respondents Source: Vanson Bourne survey of 250 IT decision makers in US, UK and France, November 2012 Security risks It is too difficult to support and manage on an on-going basis It is too difficult to support and manage so many different devices We cannot easily track software usage Software licensing requirements would be too expensive There are concerns about the legal implications We haven't worked out a company policy yet It is too difficult to implement Legal compliance risks (e.g. Sarbanes-Oxley)

TOTAL

39% 38% 29% 20% 24% 22% 17% 12% 12%
1. Vanson Bourne survey of 250 IT decision makers in US, UK and France, conducted in November 2012 2. Gartner Research: Bring Your Own Device: The Facts and the Future, David A Willis, 11 April 2013. Ratings are on a scale of 1 to 7, where 1 = low and 7 = high; N = 453 3. Vanson Bourne survey of 250 IT decision makers in US, UK and France, conducted in November 2012

Debunking the BYO Hype

Users have their own concerns about the quality and accessibility of BYOD working practices. For example, research from Vanson Bourne3 shows that employees at nearly two thirds of organizations have expressed some degree of dissatisfaction with their employers’ current remote working capabilities.

How would your employees class the quality and accessibility of your organization’s remote working capabilities?
Base: All respondents Source: Vanson Bourne survey of 250 IT decision makers in US, UK and France, November 2012 The connection to the organization’s infrastructure can occasionally be unreliable Employees have never complained about quality or accessibility; it perfectly emulates the experience at their desks Employees often complain to the IT team about the quality of our remote setup It is fine if within reach of a network or wireless connection, but does not work anywhere else

TOTAL

39% 38% 17% 5%

Getting set up can be another issue, nearly half have to go through the service desk and can only choose from a limited range of devices. More than a third can approach the IT department directly. Less than a tenth of companies have an automated approach, placing the burden back on IT.

How does your IT team manage on-boarding or adding employee devices to the network?
Base: Asked of respondents whose organization allows employees to use their own devices for work Source: Vanson Bourne survey of 250 IT decision makers in US, UK and France, November 2012 Employees have to submit a service desk request/work requisition order where they are only able to choose from a specific range of devices Employees can approach the IT team on an ad hoc basis It is by special request only We have an automated solution There is no formal on-boarding procedure at present

TOTAL

46% 35% 10% 7% 2%

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Debunking the BYO Hype

Users want Macs
More than half of organizations manage all their significant software purchase centrally
Many employees have been using tablets and smartphones in the enterprise for a while and are now demanding to use their laptop of choice for work as well, and more often than not, users want to use Macs. Apple’s approach to design and aesthetic has raised the bar to a new high. Since its launch, the iPhone has become the benchmark for the smartphone; this phenomenon has been mirrored for tablets with the iPad, now the global leader with more than a 50% global market share. Therefore it’s no surprise that the sleek MacBook Air and MacBook Pro laptops are much coveted items. They appeal deep in a user’s psyche, lending prestige (I’ve got a shiny beautiful laptop and it’s nicer than yours) to people who care about the aesthetic. And in today’s brand conscious society, which brands you use determines your currency of influence. IT departments are generally getting pressure from highly performing and executive level staff who want to replicate their consumer experience in the office, they see using a Mac will also mean they will be more productive. According to Forrester1 Inc. 36% of laptop users and 48% of tablet users are willing to pay some or all of the costs for a work device of their choice. This is especially true for career-focused employees, who are four times more willing to pay for a work device of their choice. Forcing users to continue on Windows XP for work is a source of frustration and although extended support for Windows XP is scheduled to come to an end in April 2014 many companies have taken a long time to upgrade their Operating System and some may have yet to do so. For IT the BYOPC problem that lies in a number of areas: 99 Most enterprise software is written for Windows and won’t run on Mac (e.g. Microsoft Project and Microsoft Visio). Some software is similar but still has differentiators and doesn’t offer the same functionality for Macs (eg. Microsoft Excel). 99 Many of the security tools that IT departments use for their Windows environment is not compatible for Macs. 99 For Systems management there’s no real equivalent to Microsoft System Center Configuration Manager for companies who need to manage tens or hundreds of thousands of devices and applications while maintaining corporate compliance and control.

Forrester Research Inc. forecasts that employees brining in their own laptops and tables doubles by 20161.
1. Forrester Research Inc. Habitat For Engagement: Unleash Workforce Potential with Agile Enablement By David K. Johnson, Christopher Voce with Doug Washburn, Michele Pelino, Ted Schadler, Thayer Frechette. May 10, 2013

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Bring Your Own PC Report 2013

Debunking the BYO Hype

What’s the answer?
Many companies have experimented with Virtualization – (Server Hosted Client Hosted Virtual Desktops or SHVD). Reality shows there are many shortcomings, it doesn’t work if you are not connected to the network, it’s a poor user Virtual Desktops experience, it’s expensive and it doesn’t use the native power on the machine offer users highit’s running on. There are also issues surrounding software entitlements in a virtualized environment, different vendors have different rules around performing, compliance. personalized Windows desktops There is another way anytime, anywhere, Unlike Server-Hosted VDI, Client Hosted Virtual Desktops, such as 1E Workspace, utilize the native power of PCs and Apple Macs to deliver highon any device, that performing, personalized Windows desktops anytime, anywhere, that can can be used online be used online or offline. This enables enterprises to seamlessly introduce a Bring Your Own PC (BYOPC) program. or offline There are many advantages over SHVD: 99 As your virtualized desktop runs locally, it can be used offline 99 It utilizes power of the host platform 99 All applications are compatible 99 It is secure as the guest windows machine gets all the same security controls as on a physical PC 99 IT can manage the Virtual PC in the same way they manage a physical PC 99 There is no need for a separate management infrastructure – you can use System Center Configuration Manager with CHVD 99 Avoids additional software licensing costs. Using CHVD enables you to optimize your software license costs and rationalize applications if they are not used. IT departments using CHVD are seen to be enablers, giving users their choice of device for personal and business computing which improves user satisfaction and productivity as they gain the flexibility to work from wherever they are, at home or on the move and allowing users to run a secure, managed Windows desktop on a Mac.

IT surveys put sanctioned BYOPCs at approximately 2%

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Debunking the BYO Hype

About this research
The survey was conducted in the UK, USA and France, by Vanson Bourne, an independent research company, in November 2012. It was commissioned by 1E and analyzes the results from 250 IT decision-makers.

A wide range of private sectors (which an emphasis on the finance sector)

51 89 51 59
Financial services Manufacturing Retail, distribution & transport Other commercial sector

Organizations with over 250 employees (with an emphasis on 3000+)

39 113
251-500 employees

49

501-1000 employees 1001-3000 employees More than 3000 employees

49

10

Bring Your Own PC Report 2013

Debunking the BYO Hype

How can 1E help?
1E Workspace
A quick and easy BYOPC solution for more efficient IT and happier users at one tenth of Virtual Desktop Infrastructure (VDI) cost.
Many organizations wish to, or are being pushed by their users to, adopt a BYOPC policy. 1E Workspace is a BYOPC solution that unlike Server-Hosted VDI, provides Client Hosted Virtual Desktops utilizing the power of PCs and Apple Macs to deliver high performing, personalized Windows desktops anytime, anywhere, online or offline. Unlike alternatives with 1E’s FastBoot OS Streaming (patent pending) users can start using their Virtual PC even while it is still downloading and1E Workspace can be ready to use in as little as five minutes, and costs just one tenth of VDI.

Benefits
99 BYOPC at one tenth of the cost of VDI 99 Improves individual productivity and employee satisfaction from a choice of devices 99 A secure and manageable BYOPC approach 99 Utlitizes the power of the device instead of the data center 99 Reduced Support Costs 99 Meets the demand for Apple Macs in your Business

Features
99 Use 1E Workspace while it is still downloading 99 Use Windows applications in their native OS 99 Complete security for corporate information 99 Integrates with your existing Microsoft System Center Configuration Manager Infrastructure 99 Avoids additional software licensing costs

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United States
Tel: 1 866 592 4214

India
Tel: +91 120 402 4000

United Kingdom
Tel: +44 20 8326 3880

Web

www.1e.com

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