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Fort Lauderdale, FL 33327 SUMMARY
Human Resources Business Partner with expertise in recruiting, talent and organizational development, performance management, and compensation. Worked in multiple industries and multi-brand global organizations in leadership roles, ensuring alignment between divisional, regional, and corporate goals. Holds certifications in HR, OD, Quality, and Project Management. Designed and delivered HR and leadership development programs from scratch under limited budgets. Impacted sales revenue growth and achieved cost savings. Bilingual: English and Spanish. Expertise includes: Employee/Labor Relations Metrics/Analytics/ROI Organizational Design Succession Planning Intranet/HRIS/Payroll E-Learning Programs PROFESSIONAL EXPERIENCE NCCI (NATIONAL COUNCIL ON COMPENSATION INSURANCE), Boca Raton, FL 2012 to Present The nations largest provider of workers compensation insurance information and services employing 900 employees. Director of Learning & OD Develop and drive strategies to ensure training, development, and talent programs support business goals. Responsible for instructor-led, and online courses and workshops. Develop brand and operational training via SME partnership. Manage three professionals. Facilitate identification of successors for critical positions and next generation of leaders. Applied change management strategy to training initiatives. Chair of Training Council and member of Quality Council. Human Resources Director Provided HR generalist services to business units. Partnered with counsel on employee relations issues, investigations, and ensuring statutory compliance. Collaborated with talent acquisition to ensure recruitment and staffing needs were met. Communicated benefits open enrollment and wellness programs; Chair of Employee Activities Committee and member of Corporate Communications Networking team; RFP and Vendor management. Led training council to identify talent needs, leverage best practices and align with senior management. Resolved performance and conduct issues improving business units productivity, customer, and team relations. Implemented compensation processes, bonuses, and job evaluations resulting in effective reward structure. Facilitated with Finance the budget process for business units and the learning function according to fiscal targets. Organized 700-plus employee appreciation event resulting in increased employee engagement and inclusion. EDMC (EDUCATION MANAGEMENT CORPORATION), Miami, FL 2002 2011 Global education company offering creative industry and career-focused degree programs in design, film, fashion, music and audio production, business, health, and social sciences employing 19k staff / faculty with $2.9B in revenues. Worked for the Art Institutes. Supported Miami International University of Art & Design and Brown Mackie College. Director, Human Resources Ensured HR and workforce planning practices were aligned with the business. Member of Executive Committee supporting up to 500 employees on offers, new hire induction, promotions, discipline, exits, benefits, wellness, recognition, awards, and union avoidance strategies. Facilitated organizational design including reductions-in-force, outsourcing, and reporting structures. Coached on creation of development plans, and designed and delivered training. Led recruitment of hourly and salaried individuals and teams including visa issues and relocation saving over 100k. Launched talent review and succession planning leading to promotions of leadership team members. Increased engagement survey participation from 50% to 90% contributing to organizational effectiveness. Increased teams productivity 23% and defused conflict through design and delivery of teambuilding interventions. Rolled out and administered new Success Factors online performance management system for all sales personnel. Awarded: Winner of 2011 Focus on People award for exceeding onboarding and new manager training objectives. Benefits/401(k) Plans FMLA/Disability Workers Compensation/Safety mobile: 954.232.1681


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SOCARRS HR CONSULTING, INC., Weston, FL 1998 2002 President / Owner Founder of company which provided HR services to clients in professional service firms, retail, healthcare, technology, manufacturing, public sector, and non-profits. Services included policy development, HR processes, leadership development, diversity training, benefits and 401(k) communications, and employee/labor relations consultation. Wrote HR policy handbooks and managed employee problems resulting in compliance and increased performance. Designed and facilitated management training and benefits communications enhancing morale and productivity. Presented newly negotiated labor relations and benefits contract to City of North Miami Beach employees. FLORIDA POWER & LIGHT CO., Miami, FL 1996 1998 Human Resources and OD Advisor Largest utility in Florida with more than 10,000 employees and $15.6B in revenues. Supported IT, customer service and distribution units. Focus included OD, compensation, recruiting, labor grievances and investigations. Assigned to people architecture team which developed competencies, career roadmaps and conducted competency gap assessments. Developed business partnering skills of IT professionals through implementation of new role-competency models. Streamlined 80 jobs down to 25 work roles through organizational redesign creating efficiencies and career paths. Co-developed HR performance consultant model and assessment tool receiving national recognition from ASTD. WARNER-LAMBERT COMPANY (acquired by PFIZER Corp.), Morris Plains, NJ 1993 1996 Human Resources Manager (corporate office) Diversity Manager (enterprise-wide role) Global healthcare, fast-moving consumer goods (FMCG) company. Partnered with HR to implement diversity survey results and ensure compliance. Contributed to improved healthcare marketing for female and African American market. Led multi-cultural team that achieved HR practices alignment between Puerto Rico manufacturing plants and U.S. Coordinated international onboarding for MBAs with leaders from Brazil, Mexico, Korea, England, and Philippines. Achieved winning record in affirmative action audits creating collaborative relationship with government office. Prior experience includes HR Manager at Dun & Bradstreet Information Systems, HR Manager and EEO Officer at Barclays Bank International, and adjunct teaching at Rutgers Univ. School of Business and Fairleigh Dickinson Univ. MBA program CONFERENCES / CERTIFICATIONS / EDUCATION Leadership Development and Succession Management Conference, The Conference Board, New York City, NY, 2013 Senior Professional in Human Resources (SPHR), HR Certification Institute Organizational Development Certified Consultant, Institute of OD, affiliated with the OD Network, 2012 Lean Six Sigma Green Belt, Florida Atlantic University, 2012 Executive Certificate in Project Management, Florida Atlantic University, 2012 MS, Industrial-Organizational Psychology (HR Management Track), Stevens Institute of Technology, Hoboken, NJ BA, Psychology, Minor in Business Management, Saint Peters College, Jersey City, NJ TECHNOLOGY / SOCIAL MEDIA SKILLS HRIS/Payroll/Reporting: Oracle/Discoverer, ERP/Lawson, SAP/Employee Self-Service Portals, ADP/eTIME, Kronos; Talent Management Systems: Success Factors, HRsmart/ATS; Social Media: LinkedIn, Facebook, Twitter, YouTube, Skype, SharePoint; LMS: SharePointLMS and Skillport; E-Learning Software and Authoring Tools: WebEx, Captivate, Camtasia,; Database Management: Access; Microsoft Office: Word, Excel, PowerPoint, Outlook AFFILIATIONS National SHRM; National ASTD; GMSHRM; HRABC; HRPBC; South Florida OD Network DISTINCTIONS AND PUBLICATIONS Contributed to business book published by AMACOM called The Mid-Career Tune-Up: 10 New Habits For Keeping Your Edge in Todays Fast-Paced Workplace. Invited to sit on panel at Department of Labor Offices in Washington D.C. to discuss future direction of affirmative action programs (Washington D.C. 1994).