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How to Fix and Troubleshoot Canon Pixma MP287 Printer Error Codes

When your printer Alarm lamp is lit Orange and error code is displayed on LED,

1. E02: The printer is out of paper or paper does not feed. Reload the paper correctly 2. E03: Paper Jammed or Paper output tray is closed. Open the paper output tray and if not
resolved, try to removed the jammed paper. Reload paper correctly.

3. E04 or E05: The FINE Cartridge cannot be recognized. The cartridge are not installed
properly or not compatible. Try to remove the FINE cartridge and install again and push the cartridge locking cover until it clicks into place. If not resolved, contact your authorized service center.

4. E07: The FINE Cartridge is not installed in the correct position. Check if the Black and
Color cartridge is in the correct position and try to remove and install again the cartridges.

5. E08: Ink absorber is almost full. Press the printer Black or Color button to continue
printing. Contact your authorized service center.

6. E13: The remaining ink level cannot be detected. The ink may have RUN OUT. Replace
the ink with new genuine Canon ink cartridge. If you want to continue printing without this function, press the printer STOP/RESET button for at least 5 seconds. Note: Canon shall not be liable for any malfunction due to ink out of condition.

Use your installed Canon Pixma MP287 On Screen Manual for Troubleshooting Guide

if the problem is not resolved contact your authorized service center. Also make sure that Print Head nozzles are not clogged. Plug the printer back and turn it ON. 11. 15. E16: The ink has RUN OUT. 9. 12. Make sure that loaded paper (A4 or letter sized) is suitable for automatic print head alignment. E15: The FINE Cartridge cannot be recognized. 13. press the printer STOP/RESET button for at least 5 seconds then the printing can continue. E50: Scanning the Print Head alignment sheet has failed. Turn ON your printer. 10. . P02: Cancel printing and turn off your printer. Install the appropriate FINE Cartridges. If the same error occurs. in the correct position and orientation in the platen glass and paper and platen glass are not dirty. To remove the error. press STOP/RESET. Check the position and direction of the documents on the platen glass. P10: Turn off the printer and restart your printer. 8.7. 14. E30: The document is too small when the Fit to Page Copying is selected. E14: The FINE Cartridge cannot be recognized. E31: The printer is not connected with the computer. The cartridge are not installed properly. Other Cases of Errors: Turn off the printer and unplug the power chord. Try to remove the FINE cartridge and install again and push the cartridge locking cover until it clicks into place. When your printer Lamp flashes Green and Alarm Lamp flashes Orange Alternately. Clear the paper jammed or material that prevents the FINE cartridge holder from moving. If printing is in progress and you want to continue printing. Connect the USB cable of the printer to computer USB port. Replace the empty ink cartridge. Maybe the cartridge is faulty. contact your authorized service center. broken or damaged.

4 E. push the Ink Cartridge Locking Cover until it clicks into place. If opening the Paper Output Tray does not resolve the problem. open it. then close the Scanning Unit (Cover)./Paper does not feed. then press the Black or Color button. If the Paper Output Tray is closed. reload paper properly in the printer. Error Code E. 2 Cause The machine is out of paper. properly. the Alarm lamp is lit orange and the error code as follows is displayed on the LED. the paper may be jammed. * Depending on the error occurred. Check the error code displayed on the LED and take the appropriate action to correct the error. 0. If the error is not resolved. 7 The FINE Cartridge cannot be The FINE Cartridge may not be installed recognized. 0. FINE Cartridge is not installed in the correct Make sure that each FINE Cartridge is installed in the correct position. 5 (LED display) E.An Error Code Is Displayed on the LED Alarm Lamp Is Lit Orange When a machine error occurs. 3 Paper Output Tray is closed. . Paper Jams (LED display) E. (LED display) E. 0. 0. the Alarm lamp is not lit. contact the service center. 0./Paper jam. Remove the jammed paper. After that. or if the tray was open to begin with. The machine resumes printing. Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. or the Cartridge may not be compatible with this machine. Action Reload the paper on the Rear Tray correctly and press the Black or Color button.

position. 3 The remaining ink level cannot be detected. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. The ink may have run out. Install the appropriate FINE Cartridge. Contact the service center. Routine Maintenance . 4 The FINE Cartridge cannot be The FINE Cartridge may not be recognized. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. compatible with this printer. Open the Scanning Unit (Cover) and install the FINE Cartridge properly. (LED display) E. If you want to continue printing without this function. 0. Routine Maintenance (LED display) E. 1. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. 1. 1. press the machine's Stop (Reset) button for at least 5 seconds. 5 The FINE Cartridge cannot be The FINE Cartridge may not be installed recognized. (LED display) E. properly. 8 Ink absorber is almost full. Routine Maintenance (LED display) E. Press the machine's Black or Color button to continue printing.

0 The size of the original cannot  be correctly detected or the document is too small when the Fit-to-Page copying is  selected. Connect the machine and the computer with a USB cable.(LED display) E. 1. . 0 Scanning the print head alignment sheet has failed. The ink has run out. The function for detecting the remaining ink level will be disabled. 1 The machine is not connected with the computer. press the machine's Stop (Reset) button for at least 5 seconds with the ink cartridge installed. 6 The ink has run out. if printing is continued under the ink out condition. 3. Press the Stop/Reset button to dismiss the error. Replace the ink cartridge and close the Scanning Unit (Cover). (LED display) E. (LED display) E. (LED display) E. If printing is in progress and you want to continue printing. Make sure that the original meets the requirements and is correctly loaded on the Platen Glass. then take the actions described below. Then printing can continue under the ink out condition. 3. Check the position and direction of the original loaded on the Platen Glass. The resulting print quality is not satisfactory. 5. Replace the empty ink cartridge immediately after the printing.

contact the service center. (LED display) Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. Routine Maintenance If the error is not resolved.  Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. and the error code as follows is displayed on the LED.  Make sure if Print Head nozzles are clogged. Print the nozzle check pattern to check the status of the Print Head. turn off the machine. If the problem is not resolved. The machine may not print out properly if you touch it. . Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving. always load one sheet of A4 or lettersized plain paper. connect the machine to the computer and align the Print Head on the printer driver. an error requiring servicing might have occurred. and turn on the machine again.  (LED display)  Important Be careful not to touch the components inside the machine. Error Code P. For Automatic Print Head Alignment. 2 Action Cancel printing. Aligning the Print Head Position POWER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately When the POWER and Alarm lamps flash alternately as shown below.  Make sure the Platen Glass and the print head alignment sheet are not dirty. 0.

If the problem is not resolved. and unplug the power cord of the machine from the power supply. (LED display) Other cases than above: Turn off the machine. Plug the machine back in and turn the machine back on. 0 Turn off the machine. contact the service center. and unplug the power cord of the machine from the power supply.P. . 1. Contact the service center.