Q&A Issue III February 22, 2002
The following questions are categorized according to the topics in the GoodWorks! Guidelines distributed at the September GoodWorks! orientation sessions, with the addition of an Automated Systems and Reporting topic. This Q&A will also be available at GDOL’s homepage, (Workforce Investment Act/Workforce Development Questions and Answers), in the near future. Questions and answers are grouped by the following categories: Introduction to GoodWorks! Assessment Referrals Services Automated Systems and Reporting

Introduction to GoodWorks!
1. What is the difference between a TANF recipient and TANF payee? A TANF recipient is a customer who is included in the TANF case and receives cash benefits. As recipients of cash assistance, these individuals are most often mandatory for work participation. A TANF payee is a customer who receives TANF cash assistance only for the children in his or her care, for example a grandmother. These individuals do not receive cash assistance benefits for themselves and are not subject to TANF work requirements.

2. GDOL Rehabilitation Services assessments have routinely required a psychological evaluation for all referrals. Has this changed, and if so, how will they be handled? Psychological evaluations continue to be a standard part of the assessment provided by GDOL Rehabilitation Services unless a current psychological evaluation is available for the customer. If a current evaluation is available, GDOL Rehabilitation Services will utilize the available information in their assessment.


3. Can assessment information from GDOL Rehabilitation Services be given to a customer upon their request to DFCS or GDOL Rehabilitation Services? GDOL Rehabilitation Services customers have a legal right to their records. If a customer submits a request to GDOL Rehabilitation Services for any of his/her case information, that information will be provided as long as it is not deemed to be harmful to the customer. If the customer initiates the request to DFCS, DFCS should refer the customer back to GDOL Rehabilitation Services to get the information. If GDOL Rehabilitation Services feels the information could be potentially misinterpreted or harmful to the customer, GDOL Rehabilitation Services staff may schedule an office visit with either the psychologist or physician who contributed to the assessment to share the information with the customer in a therapeutic setting. 4. Is the Social Security Administration able to access the GDOL Rehabilitation Services assessment information, other than by the TANF customer giving them the information? GDOL Rehabilitation Services completes the Referral to Social Security form for any customer for whom the recommendation following assessment is the pursuit of Social Security disability benefits. This form is sent to DFCS along with the GDOL Rehabilitation Services Counselor Report. DFCS ensures the customer provides the form to Social Security when making application for benefits. When the Social Security Disability Adjudication Section receives an application on the customer, they then contact the correct GDOL Rehabilitation Services office to obtain needed documents. The Referral to Social Security form was designed with input from the Social Security Disability Adjudication Section (who make the determination of eligibility for disability benefits) as their preferred method for being alerted of the availability of assessment information on the customer. 5. Will GDOL Vocational Rehabilitation assessments state a TANF customer is job ready? Yes. The comprehensive GDOL Vocational Rehabilitation Counselor Report completed following assessment will indicate if the customer is job ready.

6. Why are “job offer is below federal minimum wage” and “job or training presents a risk to the participant’s health or safety” included under examples of good cause for missed appointments? The good cause examples that you have cited differ somewhat from most of the other examples related to missing appointments. That is, they generally refer to good cause for a TANF recipient’s failure to accept an employment offer or training program, rather than missing a specific appointment. Please contact your local DFCS partners for additional information about the good cause process. (See page 16 of the GoodWorks! Guidelines.)


7. What is the DFCS definition of underemployed? Does DFCS refer underemployed TANF customers to GoodWorks!? Is being underemployed good cause and if so, why? For DFCS purposes, anyone who works but still qualifies for benefits including TANF, Food Stamps, Medicaid or childcare as underemployed. In other words, the customer is not yet completely self-sufficient. Underemployment could be due to such factors as low wages, part-time hours, or seasonal or temporary employment. Being underemployed doesn’t automatically exclude someone from GoodWorks!, nor does it automatically result in referral to GoodWorks! The GDOL/DHR contract is intended to serve up to 15,000 customers referred from DFCS, so it is up to local DFCS staff to determine whom they will refer for GoodWorks! services.

8. Who are the local Community Action Agency providers? We need a list of providers and phone #’s locally. A directory of the 20 Community Action Agencies and the counties they serve is located at the end of this Q&A. 9. DFCS is to refer TANF customers who have pending Supplemental Security Income (SSI) applications to Community Action Agency for services. What services will be provided? The SSI Advocacy Program offers a variety of services for TANF customers with pending SSI applications or customers who might be eligible for SSI but who have not yet applied for SSI. Assistance may include the following: assessment of the individual’s situation, identification of appropriate services needed to complete the SSI application process, and assistance with resources for the family during the SSI application process. Examples of assistance might include help with scheduling, collection of documentary evidence, or arrangement of transportation or childcare to keep appointments. The SSI Advocacy Program has great flexibility to address any potential barriers that will make it easier for TANF customers to fulfill the requirements of the SSI application process. Please contact your local Community Action Agency for additional information. (See page 27 of the GoodWorks! Guidelines.) 10. What services are available through the Community Action Agency (CAA) Family Resettlement Program? How long will it take for payment to be issued, for example, a payment to a landlord or electric company? The purpose of the Family Resettlement Program is to provide timely, short-term assistance to TANF households that are homeless or imminently in danger of becoming homeless. The TANF family must be in the last quarter of their lifetime benefits, with no additional continuation of benefits possible. Or, the TANF case must have been permanently closed for less than 12 months, and the family must have at least one child under the age of 18.


As you've indicated, services, which are in the form of vendor payments, often include utility or housing costs for up to two months, eviction costs, moving expenses, deposits, and set up fees. For customers leaving the TANF assistance rolls, the Family Resettlement Program often translates into a safety net to help ease their transition from welfare dependency to selfsufficiency. There is a $1500 ceiling on assistance and a 2-month eligibility period. Waivers may be granted for additional assistance or extensions in limited circumstances, and only by State DFCS Community Support Services staff. Some services can be arranged the day of request by DFCS, but others may require a two to three day turnaround. Please contact your TANF Program Consultant or local Community Action Agency for additional information. (See page 27 of the GoodWorks! Guidelines.) 11. Do Community Action Agencies have any resources for relocation of TANF customers due to employment? Yes. Relocation-related services are available to the TANF customers noted above through the Family Resettlement Program, if it is likely the move will result in self-sufficiency and the household is homeless or imminently in danger or becoming homeless. (The family must be in the last quarter of their lifetime TANF benefits, with no additional continuation of benefits possible, or the TANF case must have been permanently closed for less than 12 months and the family must have at least one child under the age of 18.) Please contact your TANF Program Consultant or local Community Action Agency for additional information, as such requests require evaluation on a case-by-case basis. (See page 27 of the GoodWorks! Guidelines.) 12. Is there a relocation program in Georgia to help families in areas of limited employment move to areas with better employment opportunities? Generally, relocation services do not enable a customer to move to an area with better employment opportunities merely to seek employment. In situations where a customer has a specific job waiting for him/her, however, expenses of relocation are sometimes addressed by employers, Community Action Agencies (see preceding question), faith-based or other community organizations. This may also be a supportive service local Workforce Investment Boards or others may want to explore. For example, some dislocated workers quality for a relocation assistance policy tied to successful completion of training and a subsequent job offer in another location. If this is a gap in services in your community, strategize with your local workforce partners on how to best address the need.


13. There are many programs available to serve TANF customers. How the various programs work together and what can be expected from each is confusing. How can we get a clearer understanding of the DFCS/GDOL Rehabilitation Services relationship in particular? We suggest you review the GoodWorks! Guidelines, including the summaries of the various service contracts, and the videotape of the GDOL Rehabilitation Services/DFCS training teleconference held last November. (Your supervisor or manager can obtain it for you). The January 9, 2002, memorandum entitled “Improving Communication in the Vocational Rehabilitation TANF Program” for TANF and GDOL Rehabilitation Services staff may also be useful. Then meet with local partners to address remaining questions and/or local issues. If you’re unable to resolve your confusion and assistance is needed from the state level, contact the appropriate agency(ies) to request assistance. 14. If customers are in work adjustment and/or job coaching and on a GDOL Rehabilitation Services caseload, are the activities funded by TANF funds or GDOL Rehabilitation Services 110 funds? Generally, appropriate work adjustment and job coaching services will be available through GoodWorks! or the DFCS/GDOL Rehabilitation Services contract. If this is not the case and GDOL Rehabilitation Services must purchase the needed services, GDOL Rehabilitation Services funds are used. 15. Will GoodWorks!/GDOL do all job placements of TANF recipients? GDOL Rehabilitation Services already has built-in mechanism through its account representatives for placing GDOL Rehabilitation Services eligible customers. Customers with disabilities generally have specialized needs in job placement. GDOL Rehabilitation Services has the expertise to help its customers access the job market, through job sharing, assistive work technology, or employer accommodations needed to facilitate the customer’s employment. Therefore, typically, GDOL Rehabilitation Services customers will be best served through job placement through GDOL Rehabilitation Services, with appropriate support from partners. For example, customers will also be registered with Employment Services and be made aware of the resources at a career center. Local partners need to discuss service strategies so staff roles and responsibilities are clearly focused on meeting customer needs. 16. My understanding is that anyone currently in DFCS unpaid work experience activities will be referred to GDOL. How will it work if a customer is participating in vocational skills training and work experience simultaneously? This particular customer is mainly doing work experience to meet TANF participation hours. Both vocational skills training and work experience are work activities which allow customers to meet TANF participation requirements. Unpaid work experience through DFCS will continue to be available as a service option for TANF customers, and may be a good choice for the customer you describe.


However, when customers are participating in technical training part-time, part-time employment is also an option to consider, with GDOL providing job search assistance. Partners need to look for activities and services or combinations of activities and services to help customers meet TANF participation requirements. Most vocational training programs provide thirty hours per week of classroom instruction, and customers should be encouraged to take as many classes per semester as possible in order to meet the participation requirement and best utilize their months of TANF cash assistance. Referral to GoodWorks! for placement in unsubsidized employment may not be appropriate until after the customer has completed his/her training. Staffings among all appropriate partners will determine the best service combinations for individual customers. 17. Currently DFCS places TANF customers in unsubsidized work experience for one of three reasons: to learn job skills and develop good work habits full-time; to learn job skills and develop good work habits part-time while working on a GED the remainder of the 40 hours/week; to develop good work habits while waiting for a short period of time for a training class to start up. Will GDOL be doing subsidized work experience for these same three reasons? How is subsidized employment going to work? Subsidized employment will help customers move toward unsubsidized employment. The subsidized work activities create expanded options to meet the needs of our diverse customer base. Please refer to the GoodWorks! Guidelines or check with your agency consultant regarding the contractual parameters surrounding the subsidized employment component. This component is not operational yet, due to DFCS financial restrictions. (See page 5 of the GoodWorks! Guidelines.) 18. Can DFCS impose penalties for TANF recipients who do not cooperate with GoodWorks! when GoodWorks! wages have closed their TANF case? No. When customers are no longer recipients of TANF cash assistance, sanctions do not apply. At a later date if such individuals reapply for TANF, the TANF clock will resume ticking, and DFCS, with partner support, will once again work to address issues that impact job success and retention. 19. It appears that customers should be referred for TANF childcare when initially referred to GoodWorks! Therefore, is it necessary for a DFCS childcare worker to go to a GoodWorks! worksite since childcare should already be in place? DFCS is responsible for ensuring that childcare and other support services needs are met for TANF applicants and recipients, and arrangements regarding the best process for the completion of childcare applications should be worked out among local partners. Although determination of the need for childcare assistance generally takes place up front prior to or during the staffing, the certification process takes place just prior to a customer actually starting an activity. It is critical that childcare be arranged expeditiously as the customer cannot work until a plan for the child(ren) is secure. Quick action is also required to avoid problems with the customer’s new employment. A worksite visit may be required to facilitate childcare. 6

Cooperation, flexibility and communication among partners will be key for the customer to get what is needed to go to work. 20. Will there be increased contact with employers/business in order to have more jobs made available to TANF GoodWorks! customers? Will GDOL career centers do all job placements of TANF recipients or will GDOL Rehabilitation Services or others? Quality job placement resulting in career advancement is the ultimate goal of all workforce partners. Local areas will need to ensure they are able to meet the employment needs of their TANF population. This may involve increased or targeted activity on the part of GDOL, GDOL Vocational Rehabilitation, DTAE, and other partners working with employers. Local coordination of efforts is the key in working with employers and supporting customers. If you haven’t already done so, schedule a meeting with your local GDOL Career Center Managers, GDOL Employment Marketing Representatives, GDOL District Director and all interested partners to discuss job development and support from the employer community. 21. Who can provide services for personal care (e.g., hair styling/trimming, makeup, personal hygiene, etc.)? Local partners need to identify service needs and gaps, and obtain services through various sources, including employer donations, TANF funds, WIA, Welfare-to-Work, GoodWorks!, faith and community based organizations, etc. 22. What happens with a customer with a learning disability who needs extensive training to prepare them for obtaining their GED? Is there a time limit for working with customers referred for adult literacy services? No, there is no time limit for services from a literacy services perspective. However, TANF customers have the 48-month lifetime TANF limit that must be considered, as well as a requirement of progressing one grade level per quarter or 90 days. A staffing with Adult Literacy and other partners can help determine what services will be in the best interest of individual customers, including the bundling or sequencing of those services. Depending on the extent of barriers to employment, intensive services or other work services may also be options to consider in helping the customer you describe move toward self-sufficiency. The goal is customer self-sufficiency, so we build to that end by developing dual tracks for customers who are willing to pursue this approach. 23. If a customer is in a technical college and she tells her DFCS case manager she wants to quit school and get a job, what do we do? This would seem like a good time for a staffing with the customer and all involved partners to determine which services are needed and who will provide them. Part of the staffing is to develop a plan of action with the customer that addresses short- and long-term goals. Don’t forget that work and school can go together for many customers.


24. If a customer needs a GED and GDOL Rehabilitation Services recommends that they go to school, can we at DFCS consider this as participating with GDOL Rehabilitation Services, even if the customer is over 20? Yes. The decision to include obtaining a GED in the work plan should be made jointly by DFCS, GDOL Rehabilitation Services and other appropriate partners at a staffing. 25. Can substance abuse treatment be counted as a TANF work plan activity? In other words, is it a “job-readiness” activity or a “counted” activity in the plan? Substance Abuse Intervention (SAI) should be used to report substance abuse treatment activity. Job Readiness (JRE) should not be used to report this activity. Substance Abuse Intervention is a reportable/counted work plan activity. 26. Does DFCS include Adult Literacy in work plans as a primary or secondary activity? Adult literacy is a primary activity for TANF recipients under age 20 and a secondary activity for those over age 20. 27. Should GDOL staff attend all 44 and 47 month hardship staffings for TANF customers who are approaching the 48-month maximum TANF time limit? No, the decision as to who should be involved in a staffing depends on the unique situation and needs of the particular customer. There will be times when it makes sense for GDOL and/or other partners to be included in the staffing, and other times when it does not make sense. The staffing process should be developed locally. 28. How will we (TANF) get required progress reports from partners in order to track and document TANF customers’ activities in SUCCESS (DFCS’ computer system)? For example, we need to know attendance/participation hours by the 5th of each month, and need attendance/performance verification when paying Training Related Expenses. Local DFCS staff are responsible for maintaining appropriate documentation of a TANF customer’s work activities. This in turn usually means that it is the customer’s responsibility to provide required documentation (e.g., Form 516, Attendance and Performance), although there may be some exceptions locally. There have been no changes to these reporting requirements. Local staffings, however, should make it significantly easier for all partners to share information about the activities of common customers. 29. We have Fatherhood Initiative customers who do not have transportation to the technical school and no one seems to be helping them get there. Who will be responsible for assisting these men with support services? There are many possible funding sources for transportation services for Fatherhood Initiative customers such as the Fatherhood Initiative, WIA or DHR’s Unified/Regional Transportation initiative. Local partners need to come together to identify gaps in services and determine how customer needs can best be met. Creativity is the key in building resources. 8

You may want to collaborate with the faith community, civic or employer groups, or seek grants to develop partnerships that may assist with transportation challenges. 30. GoodWorks! and childcare need to be addressed in policy for TANF staff. We do not know your specific concerns related to childcare, but recent Childcare and Parent Services (CAPS) County Letters may be helpful to you. Letter 2002-02 summarizes new procedures for supporting low-income customers, whose employment hours decrease due to economic factors. GoodWorks! customers may also qualify for CAPS childcare in some cases even if they are not meeting TANF participation hour requirements (25 hours/week for single adult families, 35 hours/week for each adult in two adult families). Letter 2002-01 explains the initial phase of tiered reimbursement payments to childcare providers who meet higher quality standards (in Dodge, Fulton, Laurens, Muscogee and Schley counties). Additionally, when you and/or your customers experience problems receiving childcare services related to childcare policy, or the lack thereof, we encourage you to contact your TANF Program Consultant or the Childcare and Parent Services (CAPS) consultant assigned to your county. Front-line TANF staff are often in the best position to shape policy by providing “real-life” observations on how policy is working at the local level.

Automated Systems and Reporting
31. What specific outcome measures will be used to evaluate the effectiveness/efficiency of GoodWorks!? Achieving successful outcomes for our common customers is dependent on the effectiveness of each local partnership. Each partner must contribute their particular expertise and resources to address the total needs of customers. We encourage all partners to diligently work to effect successful outcomes for our valued customers. The outcomes specified in the GDOL/DHR GoodWorks! contract are as follows: # of TANF applicants assessed # of TANF applicants attending GDOL Job Search Workshops # of TANF customers placed in part-time unsubsidized private employment # of TANF customers placed in full-time unsubsidized private employment # of TANF customers placed in part-time unsubsidized public employment # of TANF customers placed in full-time unsubsidized public employment # of non-custodial parents placed in unsubsidized public employment # of non-custodial parents placed in unsubsidized private employment # of customers who fail to appear or follow-up # of customers referred back to DFCS # of customers participating in GoodWorks! activities # of job development contacts # of customers receiving GDOL funded support # of customers retained in unsubsidized employment at 3,6,9,12 months


Directory of Community Action Agencies (CAA) & Counties Served
Athens Area Committee to Improve Opportunities Now, Inc. (ACTION) (706) 546-8293 Elaine Whitehead, EAP Coordinator Counties Served: Barrow, Clarke, Elbert, Green, Jackson, Madison, Morgan, Newton, Oconee, Oglethorpe, Walton Central Savannah River Area Economic Opportunity Authority, Inc. (CCSRA) (706) 722-0493 Margie Singleton, EAP Coordinator Counties Served: Burke, Columbia, Emanuel, Glascock, Jefferson, Jenkins, Lincoln, McDuffie, Richmond, Screven, Taliaferro, Warren, Wilkes Clayton County Community Services Authority, Inc. (404) 363-0575 Jaminese Miller, EAP Coordinator Counties Served: Clayton, Fayette, Henry Coastal Georgia Area Community Action Authority, Inc. (912) 264-3281 Elizabeth Hinson, EAP Coordinator Counties Served: Bryan, Camden, Glynn, Liberty, McIntosh Coastal Plain Area Economic Opportunity Authority, Inc. (912) 244-7860 Andy Wortham, EAP Coordinator Counties Served: Ben Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier Lowndes, Tift, Turner Community Action for Improvement, Inc. (CAFI) (706) 884-2651 Fred Lundberg, EAP Coordinator Counties Served: Carroll, Coweta, Heard, Meriwether, and Troup Concerted Services, Inc. (CSI) (912) 285-6083 Jody Rouse, EAP Coordinator Counties Served: Atkinson, Bacon, Brantley, Charlton, Clinch, Coffee, Pierce, Ware Concerted Services, Inc (CSI) (912) 557-6687 Ophelia Kennedy Gaines, EAP Coordinator Counties Served: Appling, Bulloch, Candler, Effingham, Evans, Jeff Davis, Long, Tattnall, Toombs, Wayne County Economic Opportunity Authority, Inc. (404) 929-2451 Ann Harris Humphrey, EAP Coordinator Counties Served: DeKalb (including City of Atlanta-in-DeKalb: 30306, 30307, 30316, and 30317), Gwinnett, Rockdale


Forest Park









Economic Opportunity For Savannah-Chatham, Inc. (912) 238-2960 Mary Ann McBride, EAP Coordinator County Served: Chatham Enrichment Services Program, Inc. (706) 649-1600 Freeman Harris, EAP Coordinator Counties Served: Chattahoochee, Clay, Harris, Muscogee, Quitman, Randolph, Stewart, Talbot Fulton-Atlanta Community Action Authority, Inc. (FACAA) (404) 810-0090 Ollye Morton, EAP Coordinator County Served: Fulton Heart of Georgia Community Action Council, Inc. (HOG) (912) 374-4301 Vanell Green, EAP Coordinator Counties Served: Bleckley, Dodge, Laurens, Montgomery, Pulaski, Telfair,Truetlen, Wheeler, Wilcox Macon-Bibb County Economic Opportunity Council, Inc. (912) 738-3240 Sarita Hill-Stephens, EAP Coordinator County Served: Bibb Middle Georgia Community Action Agency, Inc. (912) 922-4464 Robin Stump, EAP Coordinator Counties Served: Butts, Crawford, Houston, Jones, Lamar, Monroe, Peach, Pike, Spalding, Twiggs, Upson Ninth District Opportunity, Inc. (770) 532-3191 Brenda Dalin, EAP Coordinator Counties Served: Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, White North Georgia Community Action, Inc. (706) 692-5623/5644 Diane Rowley, EAP Coordinator Counties Served: Catoosa, Chattooga, Cherokee, Dade, Fannin, Gilmer, Murray, Pickens, Walker, Whitfield Overview, Inc. (912) 453-4111 Vicky Gunn, EAP Coordinator Counties Served: Baldwin, Hancock, Jasper, Johnson, Putnam, Washington, Wilkinson Southwest Georgia Community Action Council, Inc. (912) 985-3610 Alfreda Lewis/Beverly Swain, EAP Coordinators Counties Served: Baker, Calhoun, Colquitt, Decatur, Dougherty, Early, Grady, Lee, Miller, Mitchell, Seminole, Terrell, Thomas, Worth





Warner Robins







Tallatoona Economic Opportunity Authority, Inc. (770) 382-5388 Carrie Robinson, EAP Coordinator Counties Served: Bartow, Cobb, Douglas, Floyd, Gordon, Haralson, Paulding, Polk West Central Georgia Community Action Council, Inc. (912) 472-3607 Cynthia Brown, EAP Coordinator Counties Served: Crisp, Dooly, Macon, Marion, Schley, Sumter, Taylor Webster


For additional information or assistance regarding Community Action Agency services for TANF customers, please contact the Community Services Section of the Georgia Department of Human Resources at (404) 656-6696.