Comprehensive Local WIA Plan PY 2007 - 2008

Area Contacts
1. Name of Area Richmond/Burke Counties Workforce Investment Area 2. Name, address and phone number for Chief Local Elected Official Mayor Deke Copenhaver Augusta Richmond County Commission City/County Municipal Building 530 Greene Street, Room 806 Augusta, GA 30911 (706) 821-1831 3. Name of organization administering the grant Richmond/Burke Job Training Authority, Inc. Name, Address and Phone Number for Local Area Director Jacqueline D. Dunn, Interim Executive Director 209 7th Street, P.O. Box 1446, Augusta, GA 30903 (706) 721-1858 (706) 721-7395 (Fax) dunnjt@bellsouth.net 4. Name, address and organization of the Workforce Investment Board Chairperson Ms. Pauline Jenkins, Owner Personal Touch Word Processing 613 W. 9th Street Waynesboro, GA 30830 5. Name, address and organization of the Youth Council Chairperson Mr. Wayne Hawkins, Vice President F&H Drywall & Acoustical, Inc. 1530-1C Crescent Court Augusta, GA 30909

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6.

Name, address and phone number of the area's One-Stop operator(s). List all the sites the organization manages and indicate with an asterisk sites that are WIA comprehensive service sites. Richmond/Burke Job Training Authority, Inc. 209 7th Street, 5th Floor P.O. Box 1446 Augusta, GA 30903 (706) 721-1858/ (706) 721-7395 Georgia Department of Labor/Augusta Career Center * 601 Greene Street Augusta, GA 30901 (706) 721-3131 Augusta Technical College 3116 Deans Bridge Road Augusta, GA 30906 (706) 771-4005 The Georgia Department of Labor will have lead facility management responsibilities at the comprehensive site at the Augusta Career Center and Augusta Technical College at the affiliate site at the Waynesboro campus. There is also an affiliate site in South Augusta at Goodwill Industries which has lead facility management. Overall One-Stop coordination of these sites is managed by a WIA funded One-Stop Coordinator.

7.

Website address for the area (if any) www.rbonestop.com

8.

Name and phone number of the individual(s) with primary responsibility for plan development. Jacqueline Dunn (706) 721-1858

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Plan Signatures
Name of Area: Richmond/Burke Counties

Chief Local Elected Official: _______________________________ Name April 25, 2007 Date

Local Area Director: _______________________________ Name April 24, 2007 Date

Local Workforce Investment Board Chairperson: _______________________________ Name April 24, 2007 Date

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Comprehensive Local WIA Plan PY 2007 - 2008
I. Vision and Goals Provide the vision for the area's workforce development system and list the goals that have been established to achieve the vision. Review and incorporate the priorities from ETA’s National Strategic Directions to address local vision and goals, as appropriate. The Richmond/Burke Workforce Investment Board has established the following Mission Statement and Guiding Principles to build a Workforce Development System that is responsive to the needs of job seekers, employers and the community. Mission Statement: The Richmond/Burke Workforce Investment Board provides opportunities through a coordinated system of education, training and employment for all area residents that enable them to achieve their highest potential as productive citizens and fulfills employment needs. Guiding Principles: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) II. Customers have access to quality services on an equal basis. Services are designed to enable families to achieve self-sufficiency. Our customers are resource seekers (to include job seekers), employers and partner agencies. One-Stop services are provided through responsible leadership. One-Stop management ensures fair and equal treatment of all partners and consumers. One-Stop services are efficient, effective and user friendly based on positive customer service techniques. One-Stop leadership continually encourages quality innovation and creativity in service provision. The Workforce Development System provides services that will promote the economic independence of customers. Customers are able to make informed choices about services and training leading to gainful employment. All customers are entitled to achieve their highest potential.

Local Governance 1. Describe how the local workforce development system will be governed to ensure that it is comprehensive, integrated, effective, responsive and customer-focused. Examples of items you may wish to describe include the local board committee structure and the

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board's oversight activities. Describe how GDOL career centers and other WIA partners have worked together to promote service integration. The Workforce Development system is governed by the Richmond/Burke Workforce Investment Board (WIB) whose members represent business, education, labor, economic development, community organizations and area partner agencies. The WIB has organized itself into various committees and subcommittees to carryout its mission and ensure a comprehensive, responsive system. Standing committees are: Executive; Finance; Marketing and Public Relations; Performance Accountability; Program Review and One-Stop System. The Performance Accountability Committee conducts oversight of the Workforce Investment System to monitor its overall effectiveness. It makes recommendations to the WIB on negotiated performance measures at the local and service provider levels. The One-Stop System Committee is composed of three subcommittees to include: Employer Services; Policy Development; and Customer Satisfaction/Continuous Improvement. The committee oversees planning efforts in conjunction with area partners and the community at large. It develops policy regarding priority of service, dollar limit and duration for training vouchers (ITAs), residency requirements, training services, supportive services and any additional issues of policy affecting One-Stop operations. Additionally, the WIB created a Strategic Planning Committee to address area/regional goals. Through this structure the WIB will carryout its oversight responsibilities regarding the system’s development, implementation and effectiveness in meeting the needs of customers. The WIB (including the Youth Council) provide policy guidance and oversight with respect to the Workforce Investment System in Richmond and Burke counties. The boards play a significant role in the planning and design of the system. They review and assess the labor market and develop comprehensive strategies to meet the needs of job seekers, both adult and youth. The delivery system provides core services to connect job ready customers to jobs and intensive and/or training services to customers who need additional enhancements to qualify for jobs and offers a comprehensive service strategy/programs to enhance youth educational and employment outcomes. In 2000, the WIB designated the Georgia Department of Labor – Augusta Career Center in Richmond County as the comprehensive one-stop, and the newly constructed facility at the Waynesboro Campus of Augusta Technical College (ATC) as an affiliate one-stop site in Burke County. GDOL designated the entire Career Center facility as a one-stop. In 2003, the WIB awarded funds to Goodwill to provide one-stop services as an affiliate site in South Augusta at their Career Center.

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The collaborative partnership that has evolved over the last seven years has created an “esprit de corps” among a number of agencies whose missions intertwine and overlap as services to customers are delivered. Our goal has been to identify what works in the best interest of the customer and then decide which agency(ies) can contribute to meeting the need. When ideas or issues are brought to the table for discussion, a consensus on how to address them is agreed to by the group. Using this basic approach has made each partner a contributor to the workforce system with joint ownership in the recommendations and decisions that have been presented to the WIB. Our ability to communicate more effectively with one another has been the cornerstone of the collaborative. We have seen this ability to communicate permeate all levels of operation from line staff, to management staff, to the directors of these agencies. The ability to communicate effectively has also enhanced our ability to work together. Partners come together for: • Bi-Monthly One-Stop – Manager Meetings that address issues that concern the One-Stop system and sites and provide system and Partner updates; and include a review of Resource Sharing Agreement - Expenditure Reports. • Bi-Monthly One-Stop – Front Line Staff Meetings that creates a structure for staff training, retraining, and technical assistance; and provides an avenue to discuss system/customer needs and staff concerns. Although we have come a long way in developing our workforce system, we will continuously look for ways to improve our service delivery. 2. Describe how the local area's staffing is organized with regard to local Workforce Investment Board support and WIA administrative functions. Provide the titles and major activities/roles of the area's key staff. The Local Elected Officials of the area have executed an agreement designating the Mayor of Augusta, Mayor Pro-Tem of Augusta and Chairman of the Burke County Board of Commissioners as the Chief Elected Officials (CEOs) to act on their behalf regarding Workforce Investment Act issues. The CEOs work in partnership with the WIB to develop and provide services in the area. The Richmond/Burke Job Training Authority, Inc. has been designated as Grant Recipient/Fiscal Agent of WIA funds for Adults, Dislocated Workers and Youth and provides administrative staff support to the WIB. Key positions and their major roles/activities are as follows: Executive Director: Serves as Secretary to the WIB; Responsible for overall administrative accountability; supervises planning procurement and monitoring functions; responsible for overall accountability.

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Deputy Director: Responsible for overall customer service accountability for adults, dislocated workers and youth. Comptroller: Responsible for financial management and accountability. 3. Describe the connection and cross-membership between the Youth Council and the local Workforce Investment Board. List the responsibilities the local Board has vested in the Youth Council. The Youth Council is a twenty-two (22) member sub-group of the WIB. Four of its members also serve on the WIB representing business and education. This cross representations will ensure continuity and seamless service delivery between the Youth Development System and the Workforce Development System. The responsibilities of the Youth Council are to develop portions of the plan relating to eligible youth services, recommend eligible providers of service for youth activities, conduct oversight responsibilities of youth providers and coordinate youth activities. 4. Describe any linkages the area has established with other local boards in the region (workforce boards and related boards). Through its membership, the WIB intends to promote linkages with other regional and local workforce and related boards in the area. Currently, the WIB has representation from the Metro Augusta Chamber of Commerce, Burke County Economic Development, the Regional Advisory Council, Augusta Technical College, Augusta State University and Richmond County Board of Education. Additionally, the WIB’s Strategic Planning Committee members serve jointly with members from the WDB from Area 13 for purposes of regional planning. III. Plan Development and Implementation 1. Describe the process used by the area staff and board to update this strategic plan. Describe your strategic planning effort and explain how the WIA Plan update incorporates the results of these efforts. Incorporated in the discussion local efforts for building a demand driven workforce within a regional economic system from ETA’s National Strategic Directions, as appropriate. The Richmond/Burke Counties Workforce Investment System continue to evolve. Through bi-monthly partner meetings, staff has identified strategies to improve service delivery, address occupational demands/skill strategies, and better respond to job seeker and employer needs. As appropriate, these areas have been presented to the WIB for its review and approval. Therefore the updating of this plan has been continuous

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and now incorporates those additional enhancements that have been collectively developed by collaborative partner staff and the WIB. The Richmond/Burke Counties Workforce Investment Area 12 is part of Region 7 along with East Central Georgia, Workforce Investment Area 13. In 2002, Area 12’s Strategic Planning Committee agreed to serve as part of the permanent Regional Planning Joint Committee to be established in conjunction with the WIB from Area 13. The following mission statement was agreed upon by the Regional Planning Joint Committee: “To keep regionalism at the forefront of the planning process, the WIB joint committee will develop and support a five year strategic plan that will enhance and support business recruitment and retention, work collectively with the business, educational, and government agencies and to prepare a quality trained workforce.” The areas current Strategic Planning Committee has agreed to adopt the mission statement and the five workforce development goals established for Region 7 which align with the Georgia Workforce Initiatives and ETA’s National Strategic Direction: Goal 1: Goal 2: Region 7 will be known for its reliable, responsible, and well-prepared workforce. Our workforce will be certified “job ready” for the high growth, higher wage jobs available throughout the region. The region will promote adult literacy and educational attainment. The region will increase service delivery capacity to our communities. The region will increase capacity to deliver services through better use of infrastructure.

Goal 3: Goal 4: Goal 5:

In February 2007, regional and local community stakeholders from Workforce Area 12 and 13 joined the WIB’s in a regional forum sponsored by the State Workforce Investment Board, Georgia Department of Labor, and Southern Growth Policies Board to discuss “Building the Next Workforce – Making Choices for Your Community” guided by five discussion themes: 1. 2. 3. 4. 5. Education Attainment Workforce Traits Serving Industry Issues of Regional Importance Georgia Certified Work Ready Program and Other Creative Solutions

According to a discussion guide designed by Southern Growth Policies Board and modified by Georgia’s State WIB, DOL, and other partners economy and skills needed for a competitive workforce is changing. It is expected that a high school education will no longer be enough. Eighty

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percent of the nation’s 30 fastest growing jobs will require at least some postsecondary education. Over the next ten years, 36 percent of new job are expected to be filled by holders of at least a bachelor’s degree. More important trends to consider included: Worldwide, one in five people will be 60 or older by 2050. In ten years, the South’s senior citizen population is projected to grow by 28 percent. By 2025, Census projections suggest a decline in the number of prime age Southern workers. Many say that our education system is not doing its job. The South is losing an estimated $256 million a year to provide remedial education to students who recently completed high school but are not ready for college level work. Immigrants and Minorities are expected to make up an increasing share of the future workforce. Yet, 44 percent of Hispanics and 24 percent of African Americans in the South have less than a high school degree. High school graduates lack soft skills, such as professionalism and work ethic, said nearly three-quarters of human resource managers responding to a recent national survey.
Source: The Mercedes and the Magnolia: Preparing the Southern Workforce for the Next Economy 2002.

A summary report from the February 2007 Discussion Forum has not been published. Continuing planning by the Strategic Planning Committee/Regional Planning Joint Committee must incorporate regional goals that have already been established through the Strategic Planning Process as well as local initiatives that are being developed through county governments, Chambers of Commerce or other public/private partnership. Planning must also incorporate the new state initiatives designed to educate and promote the potential of our existing and future labor force if we are to meet local and regional economic needs. IV. Needs Assessment 1. Using the enclosed CD containing the most recent labor market information for your area and the results of your strategic planning activities, please describe the demand (current and projected employment and skill needs of businesses) and supply (availability of skilled workers) aspects of your local labor market. List data sources used in your analysis. Review ETA’s National Strategic Direction s “Increased Economic and Workforce Information Data Integration and Analysis” and incorporate, as appropriate. The primary customers in our workforce investment system are job seekers and employers. Both have mutual needs of one another with

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employers needing a trained workforce with good basic skills and work ethics and job seekers needing immediate access to labor market information, effective job search techniques and information on job openings and wages. The workforce investment system must be designed to make this connection between the job seeker and employer happen as quickly as possible. The following data describes the current and projected employment and skill needs of businesses and availability of skilled workers for the Richmond and Burke counties local labor market:

Demographics - Population The 2005 population of Richmond-Burke Workforce Investment Area was estimated at 219,068. This represents a -0.9 percent increase from 1995. Here is the most recent population information for Richmond-Burke Workforce Investment Area. These figures are for the 1995 - 2005 time period.
1995 Population 221,110 7,328,413 2005 Population 219,068 9,132,553 1995-2005 Percent Change -0.9% 24.6% 11.4%

Area Richmond-Burke Workforce Investment Area Georgia United States
Source: US Census Bureau Estimates

266,278,393 296,507,061

According to Georgia Area Labor Profiles for Richmond County and Burke County, population trends indicate this two-county area will experience a decline in population from 2000 to 2010. While Burke County’s population will increase by 11.2% during this period (22,243 to 24,733) Richmond County’s population is projected to decline by 4.7% (199,775 to 190,328). The total population for 2005 was 219,068. Total projected population through 2010 is 215,061 representing a .98 percent decline. Persons in poverty represent a significant percentage of the population in both counties. According to the U.S. Bureau of the Census, 2000, in 2003, 21.7% of Burke County’s total population was poor. In 2003 in Richmond County, 18.6% of the total population was poor.

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Labor Market Information – Unemployment Rate The total civilian labor force in Richmond/Burke Workforce Investment Area for December, 2006 was 104,436 of which 98,383 were employed and 6,053 were unemployed. The unemployment rate was 5.8 percent. Here is the labor force, employment and unemployment information for Richmond/Burke Workforce Investment Area. These figures are for the December, 2006 time period. These figures are not seasonally adjusted.
Civilian Labor Force Number Employed Number Unemployed Unemployment Rate Preliminary Data

Area

Richmond-Burke Workforce Investment Area Georgia United States

104,436 4,798,190 152,571,00 0

98,383 4,590,206 146,081,000

6,053 207,984 6,491,000

5.8% 4.3% 4.3%

Yes Yes No

Source: Georgia Department of Labor, Workforce Information & Analysis, Local Area Unemployment

Burke County has seen their unemployment rate declined from 10.3% in 2003 to 6.8% in 2005. Richmond County’s unemployment rate has increased from 5.4% in 2003 to 7.0% in 2005.

Labor Market Information - Area Wages The average weekly wage for Richmond-Burke Workforce Investment Area in 2006 was $655. This would be equivalent to $16.38 per hour or $34,060 per year, assuming a 40-hour week worked the year around. Here is a list of average weekly wage information for Richmond-Burke Workforce Investment Area. These figures are for the 2nd Quarter, 2006 time period.
Area Richmond-Burke Workforce Investment Area Georgia Average Weekly Wage $655 $743

Source: Georgia Department of Labor; Workforce Information & Analysis, Employment & Wages Unit

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BEARFACTS 1994 – 2004
Richmond, Georgia (13245) Richmond is one of 159 counties in Georgia. It is part of the Augusta-Richmond County, GA-SC (MSA). Its 2004 population of 196,922 ranked 7th in the state. PER CAPITA PERSONAL INCOME In 2004 Richmond had a per capita personal income (PCPI) of $25,250. This PCPI ranked 37th in the state and was 85 percent of the state average, $29,782, and 76 percent of the national average, $33,050. The 2004 PCPI reflected an increase of 4.2 percent from 2003. The 2003-2004 state change was 3.9 percent and the national change was 5.0 percent. In 1994 the PCPI of Richmond was $17,864 and ranked 37th in the state. The 1994-2004 average annual growth rate of PCPI was 3.5 percent. The average annual growth rate for the state was 3.7 percent and for the nation was 4.1 percent. TOTAL PERSONAL INCOME In 2004 Richmond had a total personal income (TPI) of $4,972,318*. This TPI ranked 9th in the state and accounted for 1.9 percent of the state total. In 1994 the TPI of Richmond was $3,579,926* and ranked 8th in the state. The 2004 TPI reflected an increase of 4.1 percent from 2003. The 2003-2004 state change was 5.9 percent and the national change was 6.0 percent. The 1994-2004 average annual growth rate of TPI was 3.3 percent. The average annual growth rate for the state was 6.0 percent and for the nation was 5.2 percent. COMPONENTS OF TOTAL PERSONAL INCOME Total personal income includes net earnings by place of residence; dividends, interest, and rent; and personal current transfer receipts received by the residents of Richmond. In 2004 net earnings accounted for 62.3 percent of TPI (compared with 63.9 in 1994); dividends, interest, and rent were 15.3 percent (compared with 17.7 in 1994); and personal current transfer receipts were 22.4 percent (compared with 18.4 in 1994). From 2003 to 2004 net earnings increased 3.6 percent; dividends, interest, and rent increased 4.6 percent; and personal current transfer receipts increased 5.3 percent. From 1994 to 2004 net earnings increased on average 3.1 percent each year; dividends, interest, and rent increased on average 1.8 percent; and personal current transfer receipts increased on average 5.4 percent. EARNINGS BY PLACE OF WORK Earnings of persons employed in Richmond increased from $5,176,261* in 2003 to $5,470,425* in 2004, an increase of 5.7 percent. The 2003-2004 state change was 6.4 percent and the national change was 6.3 percent. The average annual growth rate from the 1994 estimate of $3,574,511* to the 2004 estimate was 4.3 percent. The average annual growth rate for the state was 6.2 percent and for the nation was 5.5 percent. *Note: All income estimates with the exception of PCPI are in thousands of dollars, not adjusted for inflation.
Created by Faye Duzan, Workforce Information & Analysis, March 5, 2007

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BEARFACTS 1994 – 2004
Burke, Georgia (13033) Burke is one of 159 counties in Georgia. It is part of the Augusta-Richmond County, GA-SC (MSA). Its 2004 population of 23,122 ranked 75th in the state. PER CAPITA PERSONAL INCOME In 2004 Burke had a per capita personal income (PCPI) of $19,584. This PCPI ranked 143rd in the state and was 66 percent of the state average, $29,782, and 59 percent of the national average, $33,050. The 2004 PCPI reflected an increase of 3.0 percent from 2003. The 2003-2004 state change was 3.9 percent and the national change was 5.0 percent. In 1994 the PCPI of Burke was $13,936 and ranked 147th in the state. The 1994-2004 average annual growth rate of PCPI was 3.5 percent. The average annual growth rate for the state was 3.7 percent and for the nation was 4.1 percent. TOTAL PERSONAL INCOME In 2004 Burke had a total personal income (TPI) of $452,828*. This TPI ranked 90th in the state and accounted for 0.2 percent of the state total. In 1994 the TPI of Burke was $292,985* and ranked 81st in the state. The 2004 TPI reflected an increase of 4.0 percent from 2003. The 2003-2004 state change was 5.9 percent and the national change was 6.0 percent. The 1994-2004 average annual growth rate of TPI was 4.5 percent. The average annual growth rate for the state was 6.0 percent and for the nation was 5.2 percent. COMPONENTS OF TOTAL PERSONAL INCOME Total personal income includes net earnings by place of residence; dividends, interest, and rent; and personal current transfer receipts received by the residents of Burke. In 2004 net earnings accounted for 60.4 percent of TPI (compared with 62.5 in 1994); dividends, interest, and rent were 11.7 percent (compared with 13.9 in 1994); and personal current transfer receipts were 27.9 percent (compared with 23.7 in 1994). From 2003 to 2004 net earnings increased 3.6 percent; dividends, interest, and rent increased 2.6 percent; and personal current transfer receipts increased 5.6 percent. From 1994 to 2004 net earnings increased on average 4.1 percent each year; dividends, interest, and rent increased on average 2.7 percent; and personal current transfer receipts increased on average 6.2 percent. EARNINGS BY PLACE OF WORK Earnings of persons employed in Burke increased from $304,751* in 2003 to $310,071* in 2004, an increase of 1.7 percent. The 2003-2004 state change was 6.4 percent and the national change was 6.3 percent. The average annual growth rate from the 1994 estimate of $209,763* to the 2004 estimate was 4.0 percent. The average annual growth rate for the state was 6.2 percent and for the nation was 5.5 percent. *Note: All income estimates with the exception of PCPI are in thousands of dollars, not adjusted for inflation.
Created by Faye Duzan, Workforce Information & Analysis, March 5, 2007

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Labor Market Information - Industries The total number of employees located in Richmond-Burke Workforce Investment Area in 2006 was 110,135. The largest major industry sector was Health Care and Social Assistance, with 20 percent of the employment, followed by Education Services with 13 percent, and Retail Trade (44 & 45) with 12 percent. Here is a list of major industries in Richmond-Burke Workforce Investment Area. These industry figures are for the 2nd Quarter, 2006 time period.
Industry Group Health Care and Social Assistance Education Services Retail Trade (44 & 45) Accommodation and Food Services Manufacturing (31-33) Admin., Support, Waste Mgmt, Remediation Public Administration Construction Wholesale Trade Professional, Scientific & Technical Svc Transportation and Warehousing (48 & 49) Information Other Services (except Public Admin.) Finance and Insurance Arts, Entertainment, and Recreation Real Estate and Rental and Leasing Utilities Agriculture, Forestry, Fishing & Hunting Management of Companies and Enterprises Mining Establishments 650 111 918 451 177 246 70 453 216 447 132 90 471 284 71 225 11 35 17 5 Employees 22,213 13,928 12,733 10,750 10,653 7,109 6,367 4,574 3,567 2,919 2,789 2,704 2,702 2,581 1,665 1,217 1,126 260 152 126

Source: Georgia Department of Labor, Workforce Information & Analysis, Employment & Wages Unit

In 2005, according to the Georgia Area Labor Profiles, Burke County’s Industry Mix reflected: Service Producing – 58.5%; Goods Producing – 17.1%; and Government – 24.4%. In Richmond County for the same period, the Industrial Mix reflected: Services Producing – 62.4%; Goods Producing – 14.0%; and Government - 23.6%. The Service industry for both counties continues to expand and the demand for employees remains strong. Burke County’s demand for employment in manufacturing took a dramatic plunge after several years of declining employment in this sector (1998 – 16%, 2001 – 21.4%, 2003 – 21.0%, 2005 – 13.1%).

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Labor Market Information - Occupations The total number of estimated employees located in Richmond-Burke Workforce Investment Area in 2002 was 116,848. The largest major occupation group was Office and Administrative Support Occupations, with 16 percent of the estimated employment, followed by Sales and Related Occupations with 10 percent, and Education, Training, and Library Occupations with 9 percent. Here is a list of occupations groups in Richmond-Burke Workforce Investment Area. These employment figures are for the 2002 – 2012 time frames.
2002 2012 Estimated Projected Number Number of of Employed Employed 116,848 19,036 12,079 10,642 9,321 9,112 8,118 7,208 6,735 ,945 4,540 4,167 3,787 2,950 2,940 2,833 2,137 1,365 1,341 1,226 934 747 685 121,174 17,556 11,074 12,483 9,608 10,546 8,712 6,999 6,896 5,195 4,214 4,577 4,081 3,171 3,190 3,402 2,619 1,591 1,505 1,291 985 773 706

Occupation Group Title

Total All occupations Office and Administrative Support Occupations Sales and Related Occupations Education, Training, and Library Occupations Food Preparation and Serving Related Occupations Production Occupations Transportation and Material Moving Occupations Healthcare Practitioners and Technical Occupations Management Occupations Installation, Maintenance, and Repair Occupations Construction and Extraction Occupations Building & Grounds Cleaning and Maintenance Occupations Business and Financial Operations Occupations Healthcare Support Occupations Protective Service Occupations Personal Care and Service Occupations Computer and Mathematical Occupations Community and Social Services Occupations Architecture and Engineering Occupations Arts, Design, Entertainment, Sports, and Media Occ Life, Physical, and Social Science Occupations Farming, Fishing, and Forestry Occupations Legal Occupations

Source: Georgia Dept. of Labor, Workforce Information & Analysis, Occupational Information Services Unit

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According to Georgia Area Workforce Trends – Projections to 2012, total employment in WIA Area 12 is expected to grow from almost 117,000 jobs in 2002 to more than 121,000 by the year 2012. The Area’s economy is expected to lag behind both the state’s and the nation’s economy during the projection period. Key industries are educational services, health services, federal government employment, and chemical manufacturing. The top ten industries in Area 12 with the most job growth are: Transportation Equipment Manufacturing (2,170), Educational Services (1,960), Ambulatory Health Care Services (1,160), Administrative & Support Services (820), Social Assistance (790), Professional, Scientific, & Technical Services (600), Religion, Grantmaking, Civic, Professional, & Similar Organizations (530), Fabricated Metal Product Manufacturing (440), Warehousing & Storage (410), and State Government, except Education & Hospitals (360). The area economy is expected to lag both the state’s and the nation’s economy during the projected year. Area job growth is expected to be 0.4

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percent per year, while Georgia’s job growth is expected to be 1.6 per year and the nation is expected to have annual job growth of 1.4 percent. The fastest growing industries in Area 12 are: Transportation Equipment Manufacturing (8.0%), Social Assistance (4.3%), Fabricated Metal Product Manufacturing (3.5%), Gasoline Stations (3.1%), Ambulatory Health Care Services (2.2%), Religion, Grantmaking, Civic, Professional, & Similar Organizations (1.9%), Truck Transportation (1.7%), Professional, Scientific, & Technical Services (1.6%), State Government, except Education & Hospitals (1.4%), and Educational Services (1.2%). Key area trends indicate the following: • Out of more than 700 occupations, 15 were named for having the most job growth. These 15 are projected to add almost 2,500 jobs over the next 10 years, the majority of all projected job growth in this area. • These fast-growing occupations will have better employment prospects than occupations with slow or declining employment. In addition, conditions will be more favorable for mobility and advancement. • Eight occupations require short-term on-the-job training of one month or less and two require a bachelor’s degree. • One is found mainly in the computer industry and one is in healthcare. • Three of the fastest growing occupations are associated with the health care industry. • Ten of these occupations do not require any formal education beyond high school. • Eleven of fourteen occupations with the largest job growth require short-tern on-the-job training of one month or less. • One of the occupations experiencing the largest job growth is directly related to the healthcare industry, a key industry in this area. • Occupations with the most annual openings will result from the need to replace workers who change jobs rather than from new jobs being created. • Although the fourteen occupations with the most annual openings have 40 or more projected annual openings, more than half of them pay less than average wages. • Of the occupations listed as Most Job Growth, Fastest Growing, Most Annual Openings by the Georgia Area Workforce Trends – Projections to 2012 for Area 12: • Ten are listed on the WIB’s Demand Occupation List (Cashier, Child Care Worker, General Office Clerk, Home Health Aide, Maintenance Repairers/General Utilities, Medical Assistants, Receptionist/Information Clerk, Registered Nurse, Salesperson, Retail, and Truck Drivers, Heavy). • Three occupations are listed as occupations with the most job growth, fastest growing, and most annual openings (Team

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Assemblers, Child Care Workers, and Maids & Housekeeping Cleaners). Four occupations are listed as both fast growing occupations and occupations with most job growth (Medical Assistants, Management Analysts, Packers & Packagers, Hand and Maintenance & Repair Workers, General). Three occupations are listed as both occupations with the most job growth and occupations with most annual openings (Waiters & Waitresses, Combination Food Prep & Serving Workers, including Fast Food and Receptionist & Information Clerks). Waiters & Waitresses, Combination Food Preparation & Serving Workers, Team Assemblers, Maids & Housekeeping Cleaners, General & Operations Manager, and Janitors & Cleaners were not listed on the WIB’s Demand Occupation List due to low wages or specific training programs not being available.

The demand of employers for high quality, educated and highly technical workers, as well as lower skilled, average wages will continue. Some workers will need OJT on up to technical training beyond high school to compete for jobs now and in the future. Skills needed for regional and local occupations that are the fastest growing, have the largest job growth or most annual openings include but are not limited to: • • • • • • • • • • • • • • • • • • • • • • • Computers and Electronics Analyzing Data and Information Oral Comprehension Deductive Reasoning Problem Identification Thinking Creatively Written Expression Documenting/Recording Information Customer and Personal Service Service Orientation Speech Clarity Speaking Selling or Influencing Others Clerical Interacting with Computers Coordinating Work and Activities of Others Scheduling Work and Activities Written Comprehension Mathematics Knowledge Performing For/Working with Public Administration and Management Community with Other Workers Management of Personnel Resources

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Area 12 - Richmond/Burke

• • • • • • • • • • • • • • •

Processing Information Performing General Physical Activities Customer and Personal Services Assisting and Caring for Others Medicine and Dentistry Operating Vehicles or Equipment Transportation Static Strength Spatial Orientation Response Orientation Therapy and Counseling Product and Processing Information ordering Controlling machines and processes English Language

Education & Training Information – K – 12 Public School/Post Secondary/Public and Private Training Providers According to the Governor’s Office of Student Achievement for the State of Georgia, 2004 – 2005 Annual Report Card on K-12 Public Schools, Burke County’s school enrollment was 4,365 and Richmond County’s enrollment was 33,158.
2003 – 2004 Graduation Rate 41.6% 62.2% 65.4% 2003 – 2004 Dropout Rates for Grades 9-12 8.8% 5.6% 5.1% 2004 - 2005 Graduation Rate 51.1% 72.0% 69.4% 2004 - 2005 Dropout Rates for Grades 9-12 7.2% 5.2% 5.0% Percent Change 9.5% 9.8% 4.0%

Area Burke County Richmond County Georgia

Area

Percent Change -1.6% - 0.4% -0.1%

Burke County Richmond County Georgia

The Richmond/Burke Counties service area has a number of training and education providers which offer local availability for job seekers to develop

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their skills or learn new skills. The following is a list of post-secondary institutions, business and vocational schools, industrial, technical, trade and private training providers located in and/or serving this area. Advanced Technology Group Aiken Technical College Augusta Driver Training School Augusta State University Augusta Technical College – Augusta Campus Augusta Technical College – Waynesboro Campus Brenau University Cambridge College Central Michigan University Comp USA Commercial Driver Training, Inc. DeVry University Georgia Military College Job Corps Medical College of Georgia Paine College Savannah River College Troy State University University of South Carolina-Aiken Voorhees College/Aiken Additionally, the following labor organizations are located in the area which may lead to training in apprenticeship occupations: Carpenters Local Union 283 Laborer’s International Union of North America – Local Union 515 International Brotherhood of Electrical Workers Local Union 1579 Iron Workers Local Union 709 Plumbers and Steamfitters Local Union No. 150 It is anticipated that with the mixture of institutes of higher learning, technical colleges, private educational and training companies and labor organizations our area can and will be responsive to the workforce needs of employers and job seekers. V. Workforce Delivery System 1. Using the matrix in Attachment A, outline the structure of the area's One-Stop system, identifying partners at each comprehensive site and the major services provided at those locations. Provide the same basic information about additional workforce service locations in the local are, i.e., locations that are not considered comprehensive One-Stops. Describe enhanced integration through the One-Stop

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system to improve service delivery and increase efficiency as discussed in ETA’s National Strategic Directions, as appropriate. See Attachment A. 2. Describe methods of coordinating with partners and services not available at the comprehensive sites. Affiliate Site – Augusta Technical College – Waynesboro Campus. The following mandated partners/programs have a full-time or part-time presence. Richmond/ Burke Job Training Authority, Inc. (WIA – Title I, Adults, Dislocated Workers, WtW); Georgia Department of Labor – Augusta Career Center (Wagner-Peyser, Veterans Workforce Programs, Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance, Local Veterans Employment Representatives and Disabled Veterans Outreach Programs, State Unemployment Compensation Program); Augusta Technical College (WIA – Title II – Adult Education and Literacy, Post-secondary Vocational Education – (Carl Perkins); Georgia Department of Labor – Rehabilitation Services (Vocational Rehabilitation Programs – Title II – Rehabilitation Act); CSRA Economic Opportunity Authority, Inc. (Employment and Training under the Community Services Block Grant) Additional partner’s onsite full-time or part-time include: Burke County Department of Family and Children Services (TANF); Experience Works, Inc. (Title V – Older Americans Act). Affiliate Site – Goodwill Industries Career Center. Richmond/ Burke Job Training Authority, Inc. (WIA – Title I, Adults, Dislocated Workers, WtW); Georgia Department of Labor – Augusta Career Center (Wagner-Peyser, Veterans Workforce Programs, Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance, Local Veterans Employment Representatives and Disabled Veterans Outreach Programs, State Unemployment Compensation Program); Augusta Technical College (WIA – Title II – Adult Education and Literacy, Post-secondary Vocational Education – (Carl Perkins); Georgia Department of Labor – Rehabilitation Services (Vocational Rehabilitation Programs – Title II – Rehabilitation Act); CSRA Economic Opportunity Authority, Inc. (Employment and Training under the Community Services Block Grant; Senior Community Employment Program (Title V – Older Americans Act); Augusta Housing Authority (HUD Employment and Training Activities). Additional partner’s onsite full-time or part-time include: Richmond County Department of Family and Children Services (TANF); Goodwill Industries of Middle Georgia and the CSRA (HUD E&T Programs for the Homeless, Community Service Block Grant E&T Programs); Veterans Administration (Homeless/Veterans Services).

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3.

If your comprehensive sites are not GDOL career centers, describe how services at the area's site(s) and GDOL services are integrated to provide seamless customer service. N/A

4.

Summarize the functions performed by the area's One-Stop operator(s). The following consortium of entities has been re-designated by the WIB to be the One-Stop Operators for a three year period of July 1, 2006 – June 30, 2009): Georgia Department of Labor, Augusta Career Center Richmond/Burke Job Training Authority, Inc. Augusta Technical College The One-Stop Operators have the following division of responsibilities: Georgia Department of Labor, Augusta Career Center – lead management of comprehensive One-Stop facility at Augusta Career Center. Richmond/Burke Job Training Authority, Inc. – WIA financial management, disbursement and accountability and WIA performance management. Augusta Technical College – hiring of One-Stop personnel and lead management of One-Stop facility at Waynesboro Campus. Functions of the One-Stop Operators include, but are not limited to the following: design the integration of systems and coordination of services for the site and partners, Manage fiscal responsibility for the system or site. Evaluate performance and implement required actions to meet standards. Evaluate customer needs and satisfaction data to continually refine and improve service strategies. Plan and report responsibilities. Write and maintain a Business Plan. Act as liaison with the local WIB and site. Monitor adherence to the provisions of the Memoranda of Understanding. Market services. Recruit additional partners. Define and provide means to meet common operational needs – i.e. training, technical assistance, additional resources, etc.

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Facilitate the sharing and maintenance of data – site and state system overall. Define clearly and communicate the strategic objectives of the WIB to the site’s partners. Continuously assess customer needs and recommend to the WIB on the need for additional access sites. Respond to community needs. Facilitate groups/teams on common issues – what works, what doesn’t. Select One-Stop Coordinator. Define the site coordinator’s responsibilities in conjunction with the consortium and partners. The Augusta Career Center Manager, JTA Executive Director and President of ATC serve as a board of managing directors for the One-Stop Operating System. The One-Stop Operating System is staffed by a Coordinator who carries out functions identified above and oversees the implementation of the delivery system through the One-Stop site locations, a Resource Facilitator who assists customers with the use of all resources (technology based or otherwise) available at the site and a clerical support person who performs needed functions in this area. The Managing Directors and staff interface with the various committees of the WIB and partners to operationalize the Workforce Development System recommendations that are approved by the board. See Attachment E 5. Indicate which partners are providing core and intensive services for adults and dislocated workers in your area. a. All mandated and additional partners located at the One-Stops (as identified in Attachment A) have the capability and accessibility to provide core and/or intensive services to adults and dislocated workers in Richmond/Burke Counties. In addition, the One-Stop operates a Mobile Learning Lab that covers rural Burke County - taking WIA core and intensive services to outlying communities. 6. Provide a copy of all current Memoranda of Understanding, Local Chief Elected Officials Agreements and Resource Sharing Agreements accurately reflecting local area arrangements as Attachment B. See GDOL memo “Guidance on Local Agreements” dated February 8, 2006. See Attachment B 7. List the board-established policies regarding:

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a.

priority of service for intensive and training services, where adult funds are determined to be limited Priority of Services for Intensive and Training Services When Adult Funds are Determined to be Limited (See Attachment F.1)

Policy 1:

b.

service to individuals who do not reside in the area

The Richmond/Burke Workforce Investment system is designed to serve residents of Richmond and Burke counties. Other service seekers will be provided with appropriate information and referral. c. target groups served in the area Individuals/Target Groups Served in the Area (See Attachment F.2)

Policy 1:

d.

supportive service policies for adults, dislocated workers and youth Eligibility Guidelines for Needs-Related Payments and Supportive Services for Adults/Dislocated Workers and Youth (See Attachment F.3) Post Employment Non-Cash Award Policy for Adults, Dislocated Workers, and Older Youth Receiving Follow-Up Services (See Attachment F.4)

Policy 1:

Policy 2:

e.

demand occupations (please list)

The following demand occupations for Richmond and Burke counties have been identified on a Regional level from the Workforce Information and Analysis Division of the Georgia Department of Labor. In addition to these occupations, other demand occupations have been identified based on local (Richmond County and Burke County) labor market information.

Demand Occupations
1. 2. 3. 4. 5. 6. Amusement & Recreation Attendants Automotive Mechanics Bill & Account Collectors Bookkeeping, Accounting, Audit Clerk Bus Driver, School Cardiovascular Technologist

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7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53.

Carpenter (construction) Cashier (Clerical) / Cashier-Checker (Retail) Child Care Workers Clerical Supervisors Computer Programmer Aides Computer Programmers Correction Officer Dental Assistant Drafters Drywall Mechanic Electrician (construction) Emergency Medical Technician Freight Conductor Forklift Operator (Industrial – Truck Operator) General Office Clerk Guard Health Professional/Paraprofessional/Technician, NEC Home Health Aide Human Service Worker Instructors & Coaches, Sports Laborer, Landscape/Groundskeeper Licensed Practical Nurse Maintenance Repairers/General Utilities Manufacturing Supervisor Marketing/Sales Supervisor Medical Assistants Medical Coder (Reclassification Clerk) Medical Records Technician Metal Stud Framer Nurse Aides/Orderlies Occupational Therapy Assistant Paralegals Physical & Corrective Therapy Assistants & Aides Police Patrol Officer Receptionist/Information Clerk Registered Nurse (General Duty Nurse) Respiratory Therapist Sales Agents, Business Salesperson, Retail Secretary, except Legal & Medical Stockers (Distribution Warehouse) Surveying/Mapping Technicians System Analysts Teacher & Instructor, Vocational Education Teacher Aides, Paraprofessional Teacher, Elementary School (education) Teacher, Kindergarten (education)

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Area 12 - Richmond/Burke

54. 55. 56. 57. 58.

Teacher, Preschool (education) Teacher, Secondary School (education) Teacher, Special Education Truck Drivers, Heavy Truck Drivers, Light

The WIB reserves the right to approve additional demand occupations to this list as community needs and analysis indicate. (See Attachment F.5) 8. Describe the local Individual Training Account (ITA) system, including: a. public notification to prospective providers The Local Individual Training Account System includes a process to procure, monitor, evaluate and contract with eligible providers. This process includes notification to prospective providers, evaluation of past performance to include completion rates, training related placements, placement wages, placements in full-time positions with potential growth and benefits, student loan default rates, debarment/suspension status, and criteria for evaluating success and customer satisfaction. The Richmond/Burke Job Training Authority, Inc., (Authority) on behalf of the WIB initially solicited the following: (a) automatically eligible post-secondary educational institutions and entities carrying out National Apprenticeship Act programs, and (b) other eligible providers training institutions to provide training. The Authority utilizes its bidders list to solicit subsequent eligible training providers on an annual basis. The bidders list is updated continuously as new organizations request to be added. After the initial application solicitation, applications are accepted by the Authority at any time during the program year and are reviewed, evaluated and approved quarterly or as needed by the Review Committee or WIB. A public advertisement of this open solicitation is published annually and periodically as the need arises. b. how the board evaluates providers and proposed training programs for initial eligibility, based on - at a minimum criteria of proven effectiveness, local employer/industry demand, accreditation, and customer accessibility The staff or WIB Review Committee uses the following evaluation criteria for providers and proposed training programs:

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Providers – Capability of Training Organization • • • In operation more than 6 months and evidence of financial stability. Certified curriculum by an appropriate accrediting agency. Certification of programs by NPEC if applicable.

Programs – Appropriateness/Outcomes • • • • • • Training programs are in demand occupations as approved by the WIB or additional documentation. Facility provides a positive learning environment with up-to-date curriculum/equipment Total costs include supplies, etc. Job search assistance is provided. References from participants and employers on skills gained through training. Training leads to a certificate, diploma or degree.

Programs – Past Performance • • • • • • Previous successful completion rates for previous 6 – 12 months. Previous training related placement rates for previous 6 – 12 months. Training results in employment at a wage necessary to attain self-sufficiency. Placements are in full-time employment with growth and benefits potential. Student loan default rate does not exceed 25%. Provider is not listed on any current Federal, State or Local debarment/suspension lists.

Also facilities must accommodate persons with disabilities. Authority staff will conduct an on-site pre-operational review of the training institution, if the organization has not previously provided services in the WIA area, prior to the enrollment into training of any WIA funded participant with that organization. Exceptions to this policy may be made for organizations that are not located within the WIA area. To avoid duplication and foster regional certification, the Authority staff will ascertain if on-site reviews or evaluations have been conducted for out-of-area or out-of-state providers by contacting the local WIB in the area, and will document the results accordingly.

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c.

formal appeals process for aggrieved ITA customers and providers of unapproved training programs Aggrieved ITA customers and providers of unapproved training programs have access to the area’s Grievance Procedure. See Attachment G

d.

ongoing process used to update the data on the eligible provider list (exclusive of the state-conducted annual subsequent eligibility process) Staff generated monthly contractors Performance Reports are used to evaluate the successful performance of eligible training providers against performance goals established by the WIB. Performance of other eligible providers is individually reviewed by staff and/or the WIB to award additional slots and funds. Updated information as appropriate may be entered on the eligible provider list. A training provider is eligible to provide training services as long as it remains in good standing on the state Eligible Provider List (EPL).

e.

any regional policies or agreements for ITAs or training providers currently there are no regional policies or agreements for ITAs or training providers.

f.

access of customers to the eligible provider list and process for determining which customers receive ITAs Customers have access to the eligible provider list at the area’s comprehensive, affiliate One-Stop sites and Mobil Learning Lab. WIA funded career advisors are located at each site on a full-time basis to assist the customer in his/her choice of an appropriate training program and provider. A career advisor is also on-site parttime at the Workforce Community Career Link location (targets low income neighborhoods) to guide customers through the information that is available. The Mobil Learning Lab also has internet access with trained staff aboard to direct customers. Individual Training Accounts (ITAs) will be made available to individuals who have received at least two core services and one intensive service and have not been able to obtain employment defined as having had six (6) referrals to employment or two (2) unsuccessful interviews and or have skills in declining industries, no marketable skills or other circumstances identified by the Career Center staff, Career Advisor, or One-Stop Coordinator.

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g.

process to track and manage all ITA activity The process to track and manage all ITA activity is as follows: (1) Upon execution of a training provider agreement or letter of agreement, a copy is provided to the WIA adult services coordinator and provider/program information entered into the statewide system. (2) WIA Career Advisors are made aware of approved programs and providers. (3) WIA Career Advisors enter customer and training information into the Entre’ Solutions ITA system and create a Cost Commitment Worksheet. Individuals approved for most ITAs are processed on a quarterly or semester basis. (4) An original ITA Obligation Voucher which identifies an authorized list of training related expenses is generated and submitted to the training provider and a copy to the fiscal unit. (5) Providers invoice for approved expenses to the fiscal unit. (6) Fiscal unit verifies reimbursement request against voucher and issues check. (7) Fiscal unit enters financial data into Entre Solutions ITA system and in-house accounting system. (8) WIA Career Advisors submit appropriate documents for payment of supportive services to customers to the fiscal unit. (9) WIA Career Advisors manage a caseload of adult/dislocated worker customers and provide appropriate services to assist them with course completion and placement.

h.

board policy on use of statewide eligible provider list (including financial and duration limits, demand occupations, out-of-area training, service to out-of-area customers, restrictions on use of statewide list, etc.) See Attachment H (Individual Training Account Policies) Customers may select out-of-state eligible training providers with which the Authority has executed a Training Provider Agreement or Letter of Agreement.

9.

Describe local policies that ensure that other financial resources for training (e.g., Pell, HOPE Grant or Scholarship, TANF, etc.) are considered before expending WIA funds. Describe any coordinated efforts regarding training across areas within the region. Funds provided under ITAs may only be used to pay for training not covered by other types of financial aid. All applicants must apply for the Pell Grant and/or HOPE Grant, HOPE Scholarship, if eligible. Depending

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on the need and availability of WIA funding, Pell funds may be combined with WIA funds to cover total expenses. Additionally, customers who are eligible to receive support or assistance through other funding streams (e.g. TANF, Welfare-to-Work, CAP, Title V-AARP, etc.) will utilize WIA dollars where funding gaps exist. Currently there are no formal agreements between East Central Georgia and Richmond/Burke Counties regarding training across both areas. Staffs of both areas will continue to monitor the need to develop resource linkages. Should this become necessary, staff of both areas will develop recommendations to be presented to both WIB’s. 10. Discuss the role of faith- and community-based providers within the local system. Discuss board policies regarding training contracts with community-based organizations or other training providers with proven expertise in serving special populations with multiple barriers to employment. If the board has established any such contracts, list which populations are served through these contracts and list the criteria by which the area determines the proven effectiveness of such programs. See ETA’s National Strategic Directions, encouraging effective utilization of faith-based and community based organizations, and incorporate as appropriate. The Richmond/Burke Workforce Investment System will continue to solicit the involvement of faith and community-based providers to deliver services within the system as follows: Utilize them with the out-of-school youth population in the areas of outreach/recruitment, referral, supportive services coordination, mentoring and follow-up and Utilize them with the system’s effort to provide workforce services to low income communities through the Community Workforce Career Link project collaborative. Providers will coordinate development of the project within the community and potentially take over service provision once alternative funding has been secured. During PY 2000, the WIB exercised the option at section 663.430 of the WIA and Georgia’s State Plan which identified Older Workers as a Special Population Group – Section I. Special Populations and Other Groups. The WIB determined there was a training services program of demonstrated effectiveness offered in the area by a community-based organization (CBO) or another private organization to serve special participant populations that faced multiple barriers to employment and approved the issuance of sole source “Request for Proposal” specifications to procure

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these services. The following demonstrated effectiveness review criteria and point values were approved: I. Organizational Capability (300) A. Organizational Stability (100) B. Past Experience (100) C. Past Performance (100) Project Plan (100) A. Cohesiveness of Program Design (25) B. Appropriateness of Services to Target Clientele (25) C. Responsiveness to WIA Services Priorities (25) D. comprehensive of Services offered (25) Project Staff (90) A. Staffing pattern (30) B. Job Duties (30) C. Job Qualifications (30) Project Operators (60) A. Internal Monitoring and Oversight (20) B. Reporting and Recordkeeping (20) C. Facilities (20) Program Outcomes (60) A. Adequacy (30) B. Credibility (30) Budget (160) A. Reasonableness (80) B. Cost Effectiveness (80) Training Content (150) A. Scope of Curriculum (50) B. Depth of Curriculum (25) C. Instructional Methods (50) D. Sufficiency of Equipment and Materials (25) Job Placement and Retention (80) A. Job Development/Placement (40) B. Job Retention (40) Bonus for CBOs, Educational agencies and/or SMWs (20)

II.

III.

IV.

V.

VI.

VII.

VIII.

IX.

A contract was negotiated with Green Thumb (now Experience Works, Inc.) that served the two county areas from January 2002 through June 2006.

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Based on community need and the availability of funding, the WIB reserves the right to renew sole source/contract negotiation process with Experience Works, Inc. and/or develop contracts with community-based organizations or other training providers with proven expertise in serving special populations with multiple barriers to employment (persons with substantial language or cultural barriers, offenders, homeless individuals and other hard to serve populations defined by the Governor). 11. Describe the area's process and procedures for contracting with intensive service providers, support service providers and other contractors for adults and dislocated worker services. If the area has no such contracts, simply write in "N/A." The Richmond/Burke counties area does not contract with other service providers for support services. The WIB did approve the provision of prevocational training services (intensive services) at the comprehensive One-Stop by Augusta Technical College, a principal One-Stop Operator, as an extension of its usual services. Additionally, the WIB approved the Georgia Department of Labor, a principal One-Stop Operator, as the provider for On-the-Job Training as an extension of its usual service of connecting job seekers with employers. 12. Describe the area’s process and procedures for contracting with youth service providers. Describe the area's youth strategies. Discuss how the area's workforce system is addressing the ten local youth program elements described in the Workforce Investment Act, as well as the integration of other initiatives such as School-to-Work, Jobs for Georgia Graduates, Job Corps and High School/High Tech. Describe the specific strategies the area is using to meet ETA’s New Strategic Vision for the Delivery of Youth Services under WIA. Also, please review the June 8, 2006 memo from Cynthia Robinson regarding the USDOL/ETA New Youth Vision. The area uses the Request for Proposal (RFP) as its primary means of competitively procuring youth services. The RFP may be used to procure both service provider contracts and vendor agreements. The RFP process involves development of a specifications document, notification to potential bidders and the public, issuance of the specifications document, a bidders' conference to address questions about the specifications, receipt and log-in of proposal submissions, a review by staff of the proposals for responsiveness, evaluation and rating of the proposals by the Youth Council's Program Review Committee with the budgets rated by the staff, review by the Youth Council, and approval of sub-grant awards by the Workforce Investment Board. The sub-grant awards are tentative pending successful contract negotiations. Contracts are negotiated with service providers and vendors by the Area's Planner/Procurement

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Specialist. After successful contract negotiations and a pre-award survey, the contracts are executed by the service provider's contract signatory official and the Area's Executive Director. During the period of contract performance, the contracts are monitored (compliance, programmatic, financial, and performance) and managed on a continuous basis. A contract amendment may be initiated by either party, and it will undergo an approval process prior to execution. In cases when training services are required but not available through a service provider contract or vendor agreement, the Area uses its Small Purchase Procedure, which requires three price quotes, to obtain the services. The training services typically procured by this method are summer school and night school slots for youth customers needing courses for academic credit to graduate on schedule, and courses for youth at post-secondary institutions. By definition, Youth Development is the process of moving youth from adolescence to adulthood. Positive youth development builds a young person’s cognitive, social, moral, emotional, physical and vocational competencies. As a youth policy leadership group, the Richmond/Burke Youth Council (RBYC) has developed the following Vision and Mission statements in support of the creation of a Youth Development System under the Workforce Investment Act. Vision: We will develop the potential of youth of Richmond and Burke counties. We will work in partnership with youth serving organizations to prepare local youth to become fully-engaged members of our community by providing them with the knowledge and skills necessary for successful careers, community involvement and self-directed lifelong learning.

Mission:

As part of the RBYC’s strategic planning process, the aforementioned Vision and Mission Statements were developed. The RBYC articulated these Value Statements or Guiding Principles for the Youth Development System: (1) (2) (3) To have an education system that will provide youth the knowledge and skills necessary to compete for gainful employment. To establish and maintain a close relationship with partner agencies and the community. Youth will be qualified to compete for employment leading to selfsufficiency.

The RBYC identified twenty-three goals that could contribute to an effective Youth Development System. Four were targeted for immediate

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action; others goals to be addressed based on priorities established by the Youth Council or WIB. To date, the Youth Council has developed working partnerships with community groups, assessed needs and gaps in services, and approved activities and programs for youth to complete their education and move into higher education, training or employment. (1) Involve the Community • • • • • • (2) Keep the community involved and aware of Youth Council activities Bring together faith based, community and government programs Provide a network of collaborative agencies that can help promote our youth Develop partnerships with other community groups Involve parents of youth to ensure success of each youth Find other interested parties to bring to the Youth Council

Assessing Resources • • • • Bring together all services now available for youth to ensure that we are not duplicating services Assess existing local programs Provide information to youth in Richmond and Burke counties on how we can serve them Gain more resources to help youth

(3)

Provide Educational Opportunities – Older Youth (19 – 21) • • • • Provide programs to take basics to another level Provide programs in education and training Enhance support services for education and training retention Provide a means to improve study skills and move youth in the direction of a GED

(4)

Provide youth with career, educational and support services needed to complete training and education – Younger Youth (14 – 18) • Address basic skills deficiencies • Increase awareness of career and educational opportunities • Provide youth with activities/training that will increase their knowledge, skills and social skills • Provide tutoring • Provide a foundation and basics • Ensure good education/skills development • Provide training • Provide for the completion of an educational program

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Help youth to graduate from high school.

The successful development of this system has depended on the RBYC’s ability to interface and collaborate with existing partnerships and youth serving organizations in the community. Its challenge has been to bring the larger picture to the table so that all youth in the community have an opportunity to achieve their fullest potential. The availability of WIA dollars to fill in gaps of services is most critical to meeting the needs of economically disadvantage youth. The design of services for youth includes a variety of community resources and WIA dollars covering the component parts of a youth development system which builds competencies for adulthood and meets basic developmental needs for (1) safety and structure, (2) belonging and membership, (3) self-worth and an ability to contribute, (4) independence and control, (5) nurturing relationships (6) competence and mastery AND includes the ten local youth program elements described in Section 129(c)(2)(A-J) of WIA. The RBYC and WIB have approved the following policy decisions regarding youth eligibility, basic skills attainment, self-sufficiency for older youth (19 –2 1) and supportive services. • Eligibility Criteria Local definition of 6th category for additional barrier. Is an individual (including a youth with a disability) who requires additional assistance to complete an educational program, or to secure and hold employment. Younger Youth (14 – 18) Youth who have failed or are failing to meet requirements for graduation as specified for their grade level Youth with little or no work experience as defined by employment of less than 3 consecutive months with same employer Older Youth (19 – 21) Youth demonstrating unstable employment histories as defined by employment of less than 3 consecutive months with same employer. Youth demonstrating inadequate employment as defined by employment of less than 20 hours per week during the previous 6 months.

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All Youth Youth who lack the necessary support to complete an educational program and/or secure or hold employment. Up to 5% of youth served may be individuals who do not meet income criteria but have one or more of the following barriers: School dropout; Basic Skills deficient; One or more grade levels below the grade level appropriate to the individual’s age; Pregnant or parenting; Possess one or more disabilities, including learning disabilities; Homeless or runaway; Offender; or face serious barriers to employment as identified by the local board as follows: In-school youth/seniors not on track to graduate and obtain a High School Diploma. Limited English Proficiency – An individual whose native language is not English and who lacks the ability to communicate easily with an employer. Poor Work History – An individual who has not worked (defined by 20 hours or more per week) for longer than three consecutive months in the six months prior to application. Lack of Transportation – An individual who lacks personal transportation or does not live on or near public transportation and there are insufficient job openings within walking distance of individual’s residence. Lack of Child Care – Individual is not eligible for dependent care assistance and/or has not been able to make independent childcare arrangements. Occupational Skills Deficiency – Individual lacks skills required for employment in demand occupations identified for the local area. • Basic Skills Attainment – Incremental Increase Youth without special needs - .33 increase for a minimum of 45 hours of participation Youth with special needs - determined individually based on the Individualized Education Plan (IEP). • Basic Skills Attainment – Course Completion Completion of courses during regular school, evening school or summer school which enable youth to (a) make-up failed courses to get back on track/grade level, (b) take courses to stay on track/grade level, or (c) take courses needed to graduate.

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Completion of courses designed to prepare youth to take and pass the Georgia High School Graduation Test. Completion of courses designed to prepare youth to take the SAT/ACT/ASSET and any other appropriate test. Completion of courses designed to prepare youth to obtain a GED. • Definition of Self-Sufficiency for Older Youth (19 – 21) “Employment that allows for self-sufficiency” for Older Youth (19 – 21) is defined as: Employment in an occupation at 125% of the Poverty Level based on appropriate family size which offers at least two (2) of the following: (a) (b) (c) an average of 30 - 40 hours of work per week benefits package (to include health) reasonable career advancement opportunities

The design framework component for intake, objective assessment and the development of an individual services strategy will be provided by the Richmond/Burke Job Training Authority, Inc. (R/BJTA) as the grant recipient/fiscal agent. The R/BJTA will ensure that a youth participant is registered into WIA upon eligibility determination. Each youth will be provided an objective assessment that meets the requirements of WIA Section 129(c)(1)(A) and includes a review of the academic and occupational skill levels, as well as each youth’s service needs. An individual service strategy will be developed for each youth that meets the requirements of WIA Section 129(c)(1)(B), to include identifying an ageappropriate career goal and consideration of each youth’s assessment results. Each youth will be provided information on the full array of applicable or appropriate services that are available through the system. Each youth will be referred to appropriate training or educational programs that have the capacity to serve the participant on a sequential or concurrent basis. Services and programs will be designed to provide preparation for post-secondary educational opportunities, linkages between academic and occupational learning, preparation for employment and effective connections to intermediary organizations that provide strong links to the job market and employers. The ten required program elements will include programs/services that offer the following through existing resources and/or through WIA funding: A. Improving Educational Achievement

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Area 12 - Richmond/Burke

1.

Dropout Prevention (Younger Youth, ages 14 – 18) including tutoring, study skills and instruction leading to secondary school completion. Services/Programs may include: • • After school youth activities which provide a variety of options to improve educational and skill competencies to improve school retention and academic achievement. Basic skills remediation courses/activities designed to increase grade levels in reading and/or math. This may include assistance in homework preparation, studying for upcoming tests, preparation for the Georgia High School Graduation Test (GHSGT) and/or PSAT, SAT, ACT or ASSET. Services will focus on the benefits of staying in school, attaining a high school diploma and preparing for continued education beyond high school.

2.

Alternative Education (Younger Youth, ages 14 – 18, and Older Youth, ages 19 – 21). Services/Programs may include: • For in-school youth, activities designed to provide dropout prevention strategies including, but not limited to, tutoring, study skills training and instruction which promotes the development of basic academic skills. Basic skills remediation courses/activities designed to increase grade levels in reading and/or math (numeracy and literacy gains). Services may include assistance in homework preparation, study for upcoming tests, preparation for the GHSGT, PSAT, SAT, ACT or ASSEST. For out-of-school youth, basic skills remediation courses/ activities designed to increase grade levels in reading and/or math (numeracy and literacy gains). This may include preparation for the GED. Services will focus on the benefits of attaining a high school diploma equivalency and preparing for continued education beyond the high school level.

B.

Preparing for Employment and Success 3. Summer Employment Opportunities (Younger Youth, ages 14 – 18) Services/Programs may include:

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Activities designed to link academic and occupational learning through age – appropriate experiences which introduce youth to the labor market, required work skills and employers. This may include Classroom Instruction, Project – Based Learning – community projects, Internships, Job Shadowing, Work Experience and Paid Employment. Activities will be designed to promote basic skills attainment, work readiness skills attainment, occupational skills attainment, attainment of a high school diploma and/or preparation for post-secondary educational opportunities. Work experience activities must include instruction or onsite work readiness skills training designed to promote the development of basic work skills of youth and addresses the fifteen core pre-employment and work maturity skills, at a minimum. Pre-employment Skills Training/Getting A Job o Making Career Decisions o Looking for Employment o Preparing Resumes o Applying for a Job o Completing a Job Application o Making Your Job Interview Count I o Making Your Job Interview Count II o Managing Your Job Search Work Maturity Skills Training/Keeping a Job o Being Consistently Punctual o Maintaining Regular Attendance o Demonstrating Positive Attitudes o Presenting Appropriate Appearance o Exhibiting Good Interpersonal Skills o Completing Tasks Effectively o Introducing the World of Work o Maintaining Regular Attendance o Being Consistently Punctual o Competing Tasks Effectively o Communicating at Work o Demonstrating a Positive Attitude o Presenting an Appropriate Appearance

4.

Work Experience (Older Youth, ages 19-21, who are Out-ofSchool and Attained a High School Diploma or GED)

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Work Experience must be provided in combination with Occupational Skills Training. Services/Programs may include: • Activities designed for older youth to provide a short-term or part-time entry employment training assignment with a public, private for profit or private non-profit organization for a youth who needs assistance in becoming accustomed to basic work requirements or in becoming gainfully employed. Activities designed for older youth to provide a short-term internship or part-time training assignment with a public, private for-profit or private non-profit organization for a participant who needs assistance in becoming accustomed to basic work requirements or becoming gainfully employed. Activities designed for older youth to provide a short-term job shadowing or vocational exploration assignment at a work site in the public, private non-profit or private forprofit organization in which the youth participant is not actively engaged in productive work which benefits the organization. Activities designed for older youth to provide work experience in an unsubsidized or subsidized public, private for profit or private non-profit sector setting.

5.

Occupational Skills Training (Older Youth, ages 19-21) Services/Programs may include:

C.

Activities designed for older youth, who have attained a high school diploma or GED, which provide occupational skills training leading to employment and/or postsecondary educational opportunities leading to employment. Designated occupational fields for this training must be in demand occupations or growth industries. Supporting Youth 6. Supportive Services will be provided to enable youth to participate in programs and/or services offered through the Youth Development System. Specific services have been identified under policy decisions discussed earlier in this section of the plan. Supportive Services may be provided through referrals to other agencies, in-kind or cashassistance under WIA.

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7.

Mentoring Services may include: • Activities designed to provide nurturing relationships through adult mentors for youth while they are participating in a youth activity and for a period of not less than 12 months after exit from the program.

8.

Guidance and Counseling Services may include: • Activities designed to provide career counseling, drug and alcohol abuse counseling, teen pregnancy/parenting counseling, and other issues which may prevent a youth to achieve employment-related success.

9.

Follow-up Services/Programs may include activities designed to provide: • • • • • • Leadership development activities. Regular contact with a youth’s employer, including assistance in addressing work-related problems that arise. Assistance in securing better paying jobs, career development and further education. Work-related peer support groups. Adult mentoring. Tracking the progress of youth in employment after training.

D.

Developing Potential 10. Citizenship and Leadership Training Services/Program may include: • • • • Activities designed to provide exposure to postsecondary educational opportunities. Activities designed to provide training in decision-making, including determining priorities. Activities designed to provide organizational and team work training, including team leadership training. Community and service learning projects.

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• • • •

Activities designed to provide peer mentoring and tutoring. Citizenship training, including life skills training such as parenting, work behavior training and budgeting of resources. Employability development training. Activities designed to promote positive social behaviors (soft skills, positive attitudinal development, self-esteem building, cultural diversity, training and work simulation).

In addition to our contractors, the Authority will continue to coordinate the provision of youth services with the following area resources: dropout prevention: Richmond County Board of Education, Burke County Board of Education, 30901 Development Corporation, Boys and Girls Club of Augusta, Inc., Girls, Inc., Shiloh Comprehensive Community Center, Augusta Housing Authority, City of Keysville. alternative education: Richmond County Board of Education, Adult Literacy/Augusta Technical College (for basic skills remediation leading to Literacy/Numeracy Gains and for GED Preparation leading to GED attainment). summer employment opportunities: WIA contractors/other summer youth initiatives. work experience: JTA will administer paid work experience services for youth enrolled under Title I. occupational skills training: Job Corps. supportive services: JTA will coordinate the provision of supportive services with other area resource agencies. mentoring: 100 Black Men of Augusta, Merge National Student Mentoring Program, 30901 Development Corporation guidance and counseling: Art Factory, Inc., Richmond County Board of Education, Burke County Board of Education, Community Mental Health, 30901 Development Corporation follow-up: JTA will provide this service in conjunction with its WIA contractors. citizenship and leadership training: Girl Scouts, Boy Scouts, Girls, Inc., Boys and Girls Club, Junior Achievement.

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In addition, the Authority has established a good working relationship with Job Corps –Dynamic Educational System, Inc./Odle Management Group, LLC (DESI/OMG), which is one of the partners at the comprehensive One-Stop and is a member on the Youth Council. Referrals and youth being served in WIA are promoted on an on-going basis. The Authority works closely with both local Boards of Education and Augusta Technical College to promote referrals into WIA for youth in Jobs for Georgia Graduates and Tech Prep. Recognizing that the out-of-school youth target population presents many challenges in service delivery, the Youth Council and WIB approved using the Request for Qualifications (RFQ) to competitively procure youth services from faith-based organizations and community-based organizations linking ETA’s New Strategic Vision for the Delivery of Youth Services for effective utilization of faith-based and community based organizations. The RFQ is similar to RFP except the evaluation and rating process is centered on the applicants' administrative and programmatic qualifications to provide the services being solicited. The minimum qualifications in each area are contained in the specifications document. The Area staff and successful applicant(s) participate in a joint planning process to develop a statement of work and a budget. After successful contract negotiations, a service provider contract is developed and executed. Through a Request for Qualifications (RFQ) to faith-based and community-based organizations, a solicitation was made to provide the following services: Outreach and Recruitment - to inform the target population of WIA programs and services, recruit persons to seek WIA programs and services, process customers interested in WIA programs and services, screen and identify likely WIA customers; Referral of Customers to WIA Services - referral of customers suitable for WIA services to the Richmond/Burke JTA, referral of customers not suitable for WIA to appropriate community services; Provision of/Referral to non-WIA Supportive Services – activities designed to coordinate assistance for customers from community resources, activities designed to provide assistance to customers from in-house resources, supportive services includes assistance needed by customers to participate in training, find employment and/or retain employment; Mentoring – activities designed to provide nurturing relationships through adult mentors for youth while they are participating in a youth activity and for a period of not less than 12 months after exit from the program; Follow-up Services – leadership development activities, regular contact with a youth’s employer, including assistance in addressing work-related problems that arise, assistance in securing better paying jobs, career development and further education, work-related peer support groups, adult mentoring, tracking the progress of youth in employment after training. The strategy is to have these youth connected with the faith-based/community-based contractor to build

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nurturing relationships to enhance their self-esteem, self-worth and ability to contribute. Specific program activities for out-of-school youth include: Alternative Education Program-Adult Literacy/GED for youth who are basic skills deficient and/or high school dropouts leading to literacy and numeracy gains and/or GED attainment, Occupational Skills Training (in demand occupations or growth industries) through area technical colleges leading to the attainment of a recognized credential, employment/advanced training; Occupational Skills Training (in demand occupations or growth industries) combined with training related internships through service providers leading to the attainment of a recognized credential, employment/advanced training. Out-of-school youth in this overall service strategy will have the benefit of support from the faith-based/communitybased contractor, the program service provider and the WIA career advisor who will all work collaboratively to meet their individual needs and/or remove barriers to successful participation and completion. Although attempts to secure a provider has not been successful, area efforts to use the faith-based/community-based structure to employ a Recruiter/Mentor to identify youth who are appropriate for WIA programs, maintain contact with them throughout their duration in education, training/employment and follow-up with them to ensure retention will continue. Youth Development is an ongoing process of building skills, knowledge, personal attributes, and positive attitudes through services, opportunities and supports whereby youth and families are engaged as partners to ensure that youth become healthy, educated, employable and connected through successful participation in family and community life. The following Youth Services Matrix indicates WIA funded activities for PY 2007/2008 for Richmond and Burke counties. Future planning and RFPs will take the area’s fund availability and service mix (WIA funded and other resources) to continue to offer/address the ten local youth program elements described in the Workforce Investment Act.

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Area 12 - Richmond/Burke

Richmond/Burke Counties Youth Services Matrix PY 2007/2008
Burke County Summer Employ. Opport. Service Providers Limited Occupational Internships/ Skills Work Exp. Training

Dropout Prevention Burke County BOE Augusta Technical College Richmond/Burke JTA Swainsboro Tech. College X

Alternative Education X

Supportive Service X

Mentoring X

Guidance Counseling X X

FollowUp X

Citizenship Leadership X

X X X X X

X X

X

Richmond County Summer Employ. Opport. Service Providers Limited Occupational Internships/ Skills Work Exp. Training X X X X X X X X X X X X X X X X X

Dropout Prevention Augusta Technical College Georgia Military College Richmond County BOE Aiken Technical College Richmond/Burke JTA Goodwill Industries Youth Challenge Academy Augusta Partnership for Children, Inc.

Alternative Education

Supportive Service

Mentoring

Guidance Counseling X X X X X X X X

FollowUp

Citizenship Leadership

X X X X X X X

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13.

If the area has chosen to use ITAs for older youth [per the state waiver under WIA Section 189(i)(4)(B)], please describe the criteria that will be used for determining appropriateness and how youth will be assisted in choosing appropriate service providers/programs. If the area does not plan to use the ITA option for older youth, simply write in "N/A." N/A. Area 12 has executed vendor agreements with training providers for Individual Referral Services in accordance with the “Request for Proposal” process. Per the Youth Services Matrix (previous page), occupational training services are made available to youth in both counties.

14.

Describe dislocated worker service strategies, including coordination with state-level Rapid Response, including GDOL career centers and state/local Trade Act activities. Services will be delivered to dislocated workers through the One-Stop Delivery System. Dislocated workers may access core, intensive and training services through collaborative partnerships with the State Department of Labor (Rapid Response), Augusta Career Center (TAA, TRA, NAFTA/TAA) and Richmond/Burke JTA (intensive services and retraining through ITAs). All efforts will be made to re-connect these job seekers with employment opportunities through core services offered through the Georgia Department of Labor Career Center. Those that are unable to secure employment and need more intensive services to obtain employment will be registered for WIA and provided the necessary financial support to participate and become gainfully employed. Coordination with Rapid Response and Trade Act activities will continue to occur through partnerships established with the Georgia Department of Labor; State office in Atlanta and the Augusta Career Center. All persons applying for unemployment insurance benefits in the Career Center receive information on TAA, TRA and NAFTA/TAA during the benefit right interview. To be eligible for Trade Adjustment Assistance workers must be adversely affected by increased foreign imports. A Trade petition must be submitted to the U.S. Department of Labor. Appropriate forms and assistance in filing the petition may be obtained from the Augusta Career Center. NAFTA/TAA assistance is provided to workers who are adversely affected because of imports from Canada and Mexico. A petition must be filed with the Georgia Department of Labor to establish eligibility for NAFTA. Assistance in filing a petition can be obtained from the Augusta Career Center. At least one staff person has been designated and trained at the Augusta Career Center as the dislocated worker specialist and liaison to WIA dislocated worker services. This staff person coordinates with and supports the State Rapid Response Team. Once a Worker Adjustment

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and Retraining Notification (WARN) notice goes into the State office the State team contacts the local Augusta Career Center to arrange a meeting with the employer. At that meeting representatives from the State, Augusta Career Center and Richmond/Burke Job Training Authority, Inc. will be present to review services to the employer and employees who are being laid off. A time is arranged to talk directly with employees while they are still employed. The State will discuss services of the Department of Labor, the Augusta Career Center will discuss Unemployment Insurance, and re-training opportunities and requirements will be presented by the Richmond/Burke Job Training Authority, Inc. Additionally the Augusta Career Center will continue to provide workshops and job fairs at the employer’s site to offer re-employment services. Effective October 1, 2002, Richmond/Burke JTA and the Augusta Career Center adopted a new statewide policy to coordinate the delivery of services as well as maximize funding availability of Trade Act (TRA/TAA) and WIA (Dislocated Worker) to trade eligible workers who are dislocated workers under WIA. Under this service strategy, Career Center staff will refer trade eligible workers interested in training to the WIA Career Advisor. The Career Advisor will utilize the same intake, assessment, and approval for training process used with other customers. During the assessment process a reemployment plan is created and the customer applies for training. Following receipt of a letter of acceptance and financial aid award letter from an approved training provider, the Career Advisor will complete the DOL-2417 Trade Act Application for Training form and forward to the state Trade Act Coordinator either recommending or not recommend training. Trade eligible workers being recommended and approved for training will be co-enrolled. A Cost Commitment Sheet is completed which identifies the coordination of dollars from the Individual Training Account (ITA) and Trade Adjustment Assistance (TAA) being used for training (i.e. occupational training, support, out-of-area-job search/relocation, remediation). 15. Describe how WIA and other funds available in the area are used to conduct outreach and recruitment for individuals in special populations, including veterans, migrant and seasonal farmworkers, individuals with disabilities, public assistance recipients, offenders, customers with limited English proficiency and other groups. Discuss the local area’s serves to older workers. The One-Stop Delivery System will be responsive to the needs of special target groups. Existing partnerships and collaboratives serving these designated groups will be linked to the overall system so that access can be obtained at a number of sites in addition to the comprehensive site. Veterans – Augusta Career Center, Fort Gordon

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Persons with Disabilities – Division of Rehabilitative Services, Easter Seals, East Georgia, Goodwill Industries Older Workers – AARP Foundation, Experience Works, Inc. Public Assistance Recipients – Department of Family and Children Services, Welfare-to-Work, Good WORKS! Offenders – Faith-based organizations Homeless – Augusta Task Force for the Homeless 16. Discuss the area’s workforce services to business and how business and organized labor representatives on the local Workforce Investment Board contributed to the development of these strategies. Provide a listing of business services available through the area’s one-stop(s), such as planned employer workshops, tax credit assistance, and assessment and screening of potential employees. Additionally, describe the involvement of your economic development community in developing these strategies. The WIB has established an Employer Services sub-committee of the One-Stop System committee which has employer, labor and economic development representatives. This committee reviews and recommends the type of employer core, intensive and training services to be available at the One-Stop Center. These services may include any of the following: Core Services Orientation to system and services Multiple methods to list job openings Information on the job listings available to the pubic and the method of referral Access to resumes Access to America’s Career Kit that integrates America’s Job Bank System, America’s Talent Bank, America’s Learning Exchange and other state systems Automated job matching Screening and referral of qualified candidates Training programs, providers and internet access to consumer reports on effectiveness and performance of sites and specific providers Labor market information to bridge economic and workforce development Human resource information; e.g. Tax credits, UC, and access to labor law and compliance information Initial skills assessment/occupational profile of positions Access to computerized training to upgrade incumbent basic skills Rapid response, initial contacts.

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Intensive Services Rapid response services, including outplacement Seminars and informational workshops Customized assessment for new hires/existing staff Linkages with other employers that have similar needs Individualized recruitment plans Access to economic development programs and services Assistance to foster labor-management cooperation. Training Services Incumbent worker training (available through statewide initiative) On-the-Job Training Customized job training (based on need and fund availability) 17. The Local Government Services Delivery Act of 1997 defines ways in which jurisdictions will work together to reduce duplication by promoting coordinated service delivery. Discuss any regional service delivery strategies planned within your region. Examples of relevant strategies are: uniformity in eligible training providers, or uniformity in maximum allowable training and supportive service amounts. The design of the Workforce Development System for Richmond and Burke counties will take regional planning and service delivery into consideration. The Richmond/Burke counties staff will coordinate with East Central Georgia staff to determine strategies that will reduce or eliminate areas of duplication. Through regional planning board and staff will be able to determine service or policy areas that could be strengthened through regional strategies to promote better customer service. Each area will present these recommendation to their respective WIB’s for approval. 18. Discuss how the local area is using various fund sources to develop integrated service strategies for adult customers, especially for TANF and other low-income individuals, including the GoodWORKS! service strategy. Public and private organizations concerned with workforce development in Richmond and Burke Counties have established joint endeavors to better link businesses needing employees to job seekers needing employment and career development. The following additional multi-partner workforce development locations have already been established: a. Richmond-Burke Job Training Authority, Inc., Department of Labor GoodWORKS! Facilitator, Richmond County Department of Family and Children Services, Department of Labor – Augusta Career Center,

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Augusta Technical College, Department of Labor Rehabilitation Services, CSRA Economic Opportunity Authority, Consumer Credit Counseling, Golden Harvest Food Bank, and Goodwill have endeavored to provide a continuum of services for individuals transitioning from welfare to work through GoodWORKS!. As of January 2005, GoodWORKS! service providers include Arbor, Inc., 30901 Development Corporation and Richmond County Communities In Schools. Monthly leadership meetings as well as customer staffings with all partners contribute to maximum utilization of area resources to meet customer’s employment, training and supportive service needs. The partners will continue this collaborative approach to service delivery for hard to serve TANF customers to move them into the workforce. b. At Augusta Technical College, the Fatherhood Initiative and New Connections combine forces to further workforce development. c. At the Department of Labor Augusta Career Center, Job Corps and Goodwill’s Working Solutionssm (for persons transitioning from homelessness) are meeting the needs of special populations. d. Department of Labor representatives provide on-site services at the Division of Rehabilitation Services. e. Department of Labor representatives provide on-site services at the Veterans Administration Employment and Training offices. f. On the Fort Gordon Army Base, there are a consortia of organizations providing services to meet the needs of veterans under the auspices of ACAP. g. A number of churches have invited service providers into their communities to meet workforce development and associated needs; these include Beulah Grove Community Outreach, Mount Zion, and Antioch Baptist Church. h. Community partners that have been awarded One-Stop Grants through the state will be linked to the system to ensure comprehensive service delivery to their special target groups. These currently include: Antioch Economic Empowerment Ministries, Inc., Shiloh Community Center and 30901 Development Corporation. i. The WIB approved implementation of Community Workforce Career Link, an effort to bring workforce services into low-income neighborhoods. This currently represents a collaboration of WIA, Augusta Housing Authority – ROSS Grant for HUD and community services/resources – CBO (CSRA EOA).

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j. A Mobile Learning Lab that covers rural Burke County taking WIA core and intensive services to outlying communities. 19. An important feature of the customer-focused system under WIA is increased options for accessing workforce services. Discuss steps your area is taking to address increased options, such as: alternative access points, self-directed and electronic services, development of resource areas, orientation to services, enhanced reception/greeter functions, or service referral mechanisms for various customer groups and at various sites within your system. Review and incorporate ETA’s National Strategic Directions – “System Reform and an Increased Focus on Workforce Education and Training” as appropriate. The WIB has indicated that customers will have access to quality services on an equal basis. This means that the system will need to be responsive to customers geographically with as many options for accessing services as the system will support. In keeping with the WIB’s guiding principle, the following accomplishments have resulted: Technology upgrade and refurnishing of Mobile Learning Lab with state of the art equipment to use in rural areas of Burke County. This remote One-Stop concept provides residents in remote areas access to WIA core and intensive services that inform and direct them to job training, career development and job opportunities available through the Workforce Investment System. Affiliate site established at Goodwill Industries Career Center – servicing South Augusta, Richmond County. Community Workforce Career Link – established Jennings Place Community Center to provide workforce links in low-income neighborhoods. Regional collaboration – Based on high volume of request for information and/or assistance from non-Area residents, Area 13 Career Advisor staff is now out-stationed at the comprehensive site. VI. Performance Accountability 1. The plan update will include the process of estimating performance levels for PY 2007 and 2008 to be submitted as Attachment C. Please indicate if there are any changes to populations served, to the economy or other mitigating factors when developing your performance goals. See Attachment C 2. Describe local strategies for obtaining and using customer feedback.

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Customer satisfaction and continuous improvement are very critical components to the success of the Workforce Development System. The WIB has designated a Customer Satisfaction/Continuous Improvement sub-committee to oversee strategic development of this area. This committee works closely with the area’s One-Stop Operators, staff, OneStop sites and partner agencies to evaluate the system’s effectiveness. Initial feedback from customers has been obtained at the Augusta Career Center through surveys. Based on responses, services have been added (additional resource area with computers and a computer lab) or modified to meet the needs of customers. Feedback at affiliate sites is also obtained using the survey method. Processes are modified to improve service delivery and resources added or changed to meet customer needs as much as possible. Management staff continuously review customers feedback to improve our responsiveness to customer needs. 3. Describe the board's strategies and process for evaluating the system's progress in meeting the needs of employers and individuals in the community, including how the board is promoting continuous improvement of the local system. Several of the guiding principles developed by the WIB address quality services and continuous improvement. The WIB has indicated that: Customers will have access to quality services on an equal basis. One-Stop services will be efficient, effective and user friendly based on positive customer service techniques. One-Stop leadership will continually encourage quality innovation and creativity in service provision. In support of these principles, the Workforce Development/One-Stop system will strive to incorporate strategies developed under the Simply Better! continuous improvement initiative to achieve creativity, flexibility, customer satisfaction, success and excellence in service delivery. These strategies – Value and respect the customer – quality is defined and judged by the customer Include leadership that sets policy and direction with a customer focus - values are clear and expectations are high Include a system that is future oriented with short-term and long-term goals. Empower, support, value and recognize employees. Make decisions based on reliable information, data and analysis. Design quality into processes and services Have a performance system that focuses on results.

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The WIB, through its Performance Accountability committee monitors and reviews overall effectiveness of the Workforce Investment System. This committee has oversight responsibilities to evaluate both qualitative and quantitative measures. This committee interfaces with administrative support staff, One-Stop operator staff, partner agency staff and customers to assess all facets of development and delivery within the system. VII. Equal Access and Opportunity 1. In 1-2 paragraphs, briefly describe local procedures and staffing to address grievances and complaint resolution. Problem resolution will be handled at several levels: customers, employee and partner. Customers will have access to a partner supervisor or One-Stop Coordinator to resolve issues. Employees will have access to their respective agency processes or the One-Stop Coordinator for problem resolution. Partners will have access to the OneStop Operators or the WIB as denoted under Disputes in the Memorandum of Understanding. At each level, all efforts will be made resolve problems informally in a timely manner. Ultimately the area’s Grievance Procedure can be followed if attempts at informal resolution are unsuccessful. 2. Describe how the local area is ensuring full accessibility of sites and services. Examples include an accessibility checklist on which staff have been trained, assistive technology in resource rooms, and ongoing coordination, training and mutual referrals with community rehabilitation providers. The Richmond/Burke Workforce Investment Board requires it’s comprehensive and/or affiliate sites to comply with the Americans with Disabilities Act to ensure accessibility to customers and other pertinent special populations within the workforce area. The WIB also requires its training and/or service providers to have facilities that are accessible which are described in their application to offer WIA services. This requirement is monitored during pre-award surveys conducted by Authority staff. It is also reviewed in service provider orientations and quarterly meetings by the area’s Equal Opportunity Officer. Resource areas of the comprehensive and affiliate sites have or will have assistive technology to accommodate special needs. Rehabilitation services of the Georgia Department of Labor have an on-site presence (part-time) at all One-Stop sites for purposes of coordination, referral and evaluation (if necessary). 3. Describe the local area’s policy for ensuring priority of service for veterans and how GDOL employment services to veterans are integrated into the local workforce system.

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The Georgia Department of Labor/Career Center is the designated comprehensive one-stop. Affiliate sites are located at the Augusta Technical College - Waynesboro Branch (Burke County One-Stop site) and Goodwill Industries of Middle Georgia and CSRA, Inc. (South Augusta One-Stop site). The Georgia Department of Labor employment services to veterans and other qualified persons are provided as part of the overall services available to job seekers at these facilities. At the Burke County and South Augusta One-Stops, a Georgia Department of Labor Employment Specialist is on site full-time and can provide information and/or make referrals to the Augusta office and site partners. As part of the local Georgia Department of Labor /Career Center overall process, veterans and other qualified persons are notified of their priority for services and made aware of available assistance by the Veteran Representative. The Vet Rep will assist the job seeker with job referrals and job development contacts. He/she may also receive information on training, workshops, and other available supportive services to assist in securing employment. Veterans and other qualified persons requiring services beyond these services will be referred to the appropriate provider within the One-Stop(s). Veterans and other qualified persons being considered for WIA intensive or training services will be required to follow the same Adult/Dislocated Worker Services Process as non-veterans. When it is determined that there is a need for more intensive services, the pre-assessment process will be followed: Have a performance system that focuses on results. 1. Reviewing the Partners’ Referral Form and attachments for completion. 2. Reviewing Customer Information, Work History, and Customer Profile on the automated system for completion. If information is not entered individual should be provided with the appropriate forms to complete. 3. Determining if training interest is a demand occupation. 4. Contacting to schedule an interview/assessment. The Career Advisor will determine what intensive services are needed and assist in creating an individual employment plan to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve the employment goal(s). The following criteria are required for training: 1. Completion of appropriate assessment processes. 2. Application to and has a letter of acceptance into a training institution’s program of study. 3. The training is listed on the Georgia Eligible Provider List (EPL). 4. Application for HOPE and PELL grant assistance.

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5. Completion of appropriate programmatic requirements for training school and program desired such as physicals, drug screens, preinterviews, travel and lodging arrangements, etc. In accordance with the priority provisions outlined in the Jobs for Veterans Act (PL 107-288) eligible veterans and other qualified persons will be given priority over non-veterans for all available services. The Authority has also included these provisions in its priority of services policy, when it is determined that WIA adult funds are inadequate to meet the needs of job seekers. Veterans and other qualified persons who qualify as lowincome or a dislocated worker and meet program and training requirements will be given priority over non-veterans. 4. Describe the area's efforts to address the needs of customers with limited English proficiency (LEP). Key elements include staff, technology and availability of materials in languages prevalent in the area. Translation Services are available through the Department of Labor Augusta Career Center for persons with limited English proficiency. There is a catalogue of DOL staff who can speak 26 different languages. Career Center staff have a toll free number to call to access these individuals for customers. Additionally, there is a toll free number (plus access code) available to reach translators of languages not covered by DOL staff. Customers are taken to a private environment to speak with individuals in their native languages. The Augusta Career Center has printed material on-site in Spanish and may access printed material in other languages from the DOL Career Center in Gwinnett County as needed. 5. Where applicable, describe how services to Migrant and Seasonal Farmworkers (MSFWs) are integrated into the local workforce system. Describe any specific local or regional service strategies for migrant workers. N/A

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VIII.

Plan Attachments Attachment A: Area Sites and Services Please complete and submit the matrix. Memoranda of Understanding, Local Chief Elected Official Agreements, and Resource Sharing Agreements Please submit all current MOUs, CEO Agreements, and RSAs here. See GDOL memo “Guidance on Local Agreements” dated February 8, 2006. Attachment C: Performance Worksheets Please complete your area worksheet. Attachment B:

NOTE: Instructions for estimating performance levels for PY2007 and PY2008 will be transmitted to local areas separately. Attachment D: Local Area Assurances

The attached local assurances were developed to address provisions of the Workforce Investment Act and the Final Rule. By virtue of original signatures with submission of the plan, the local area agrees to abide by these provisions. Attachment E: Attachment F1: Organizational Chart – Workforce/One-Stop System Priority of Service for Intensive and Training Services When Adult Funds are Determined to be Limited Individuals/Target Groups Served in the Area Eligibility Guidelines for Needs-Related payments and Supportive Services for Adults/Dislocated workers and Youth Post Employment Non-Cash Award Policy for Adults, Dislocated Workers, and Older Youth Receiving Follow-Up Services Demand Occupations Grievance Procedure Individual Training Account Policies

Attachment F2: Attachment F3:

Attachment F4:

Attachment F5: Attachment G: Attachment H

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Area 12 - Richmond/Burke

Attachment A Area Sites and Services
List the name, address and phone number of each comprehensive WIA service site. It is not necessary to list affiliate/single partner locations. For each comprehensive site, specify the lead partner or One-Stop operator in bold type, followed by the other partners that provide services at that site. In the third column, indicate the major services (e.g., career counseling, assistance with training, vocational rehabilitation, UI, employment services, etc.) provided at the site by the partners specified in the second column. Add rows for additional sites as needed. Lead Partner/One-Stop Operator Other Partners One-Stop Operator Consortium: (1) GDOL – ACC* (2) R/B JTA (3) ATC * Lead Partner Other Partners (4) GDOL – RS (5) CSRA EOA, Inc. (6) AARP – SCSEP (7) RC DFACS (8) Experience Works, Inc. (9) Job Corps (10) Goodwill (11) AHA

Comprehensive Service Sites Georgia Department of Labor Augusta Career Center 601 Greene Street Augusta, GA 30901

Major Services Provided by Each Partner (1) Wagner Peyser Employment Services - NAFTA, TAA - Veterans Workforce/Outreach Services - UI Services (2) Intensive and Training Services for WIA Adults, Dislocated Workers WtW eligibles (3) Adult Education and Literacy – referrals - Assessment/Admissions requirements for vocational programs of study (4) Rehabilitation Services (5) CSBG – E & T Services – Outreach/Recruitment/ Initial Assessment, Orientation, Job Search Follow-up (6) Assessment/Work Experience for Older Workers (7) Assessment orientation for TANF/other services of DFCS (8) Assessment/Older Worker Training (9) Recruitment/Assessment Enrollment in Job Corps (10) CSBG – E & T Services Homeless Services (11) Assessment/Housing Authority Services

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Attachment A (continued) Area Sites and Services
List the name, address, and phone number of each additional WIA service site. (Some local areas refer to these sites that are not comprehensive One-Stops as satellites, specialized sites, or simply workforce service access points.) For each site, specify the lead partner in bold type, followed by the other partners that provide services at that site. In the second column, indicate the partners that provide services at that site. In the third column, indicate the major services (e.g., career counseling, assistance with training, vocational rehabilitation, UI, employment services, etc.) provided at the site by the partners specified in the second column. Add rows for additional sites as needed. Lead Partner/One-Stop Operator Other Partners One-Stop Operator Consortium: (1) (2) (3) GDOL – ACC R/B JTA ATC *

Additional Service Sites

Major Services Provided by Each Partner
(1) Wagner Peyser Employment Services - NAFTA, TAA - Veterans Workforce/Outreach Services - UI Services (2) Intensive and Training Services for WIA Adults, Dislocated Workers WtW eligibles (3) Adult Education and Literacy – referrals - Assessment/Admissions requirements for vocational programs of study (4) Rehabilitation Services (5) CSBG – E & T Services – Outreach/Recruitment/ Initial Assessment, Orientation, Job Search Follow-up (6) Assessment orientation for TANF/other services of DFCS (7) Assessment/Older Worker Training

Augusta Technical College Burke County Career Center Augusta Tech Drive Waynesboro, GA 30833

* Lead Partner Other Partners (4) (5) (6) (7) GDOL – RS CSRA EOA, Inc. BC DFCS Experience Works, Inc.

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Area 12 - Richmond/Burke

Attachment A (continued) Area Sites and Services
List the name, address, and phone number of each additional WIA service site. (Some local areas refer to these sites that are not comprehensive One-Stops as satellites, specialized sites, or simply workforce service access points.) For each site, specify the lead partner in bold type, followed by the other partners that provide services at that site. In the second column, indicate the partners that provide services at that site. In the third column, indicate the major services (e.g., career counseling, assistance with training, vocational rehabilitation, UI, employment services, etc.) provided at the site by the partners specified in the second column. Add rows for additional sites as needed.

Additional Service Sites

Lead Partner/One-Stop Operator Other Partners

Major Services Provided by Each Partner

Goodwill Industries South Augusta One-Stop 3120Peach Orchard Rd. Augusta, GA 30906

One-Stop Operator Consortium: (1) (2) (3) GDOL – ACC R/B JTA ATC

(1)

* Lead Partner (4) Goodwill Industries*

Other Partners (5) (6) (7) (8) (9) (10) (11) (12) CSRA EOA, Inc. DOL - RS AHA AARP – SCSEP RC DFCS Experience Works, Inc. Job Corps Goodwill – Working Solutions

Wagner Peyser Employment Services - NAFTA, TAA - Veterans Workforce/Outreach Services - UI Services (2) Intensive and Training Services for WIA Adults, Dislocated Workers WtW eligibles (3) Adult Education and Literacy – referrals - Assessment/ Admissions requirements for vocational programs of study (4) CSBG – E & T Services – Outreach/Recruitment/ Initial Assessment, Orientation, Job Search/ Placement, Followup, Career Planning, Case Management, Pre Vocational Services, Computer Training (5) CSBG – E & T Services – Outreach/Recruitment/ Initial Assessment, Orientation, Job Search Follow-up (6) Rehabilitation Services (7) Assessment/Housing Authority Services (8) Assessment/Work Experience for Older Workers (9) Assessment for TANF/other services of DFCS (10) Assessment/Older Worker Training (11) Recruitment/Assessment Enrollment in Job Corps (12) (12) CSBG – E & T Services Homeless Services

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Attachment B

MEMORANDUM OF UNDERSTANDING For Richmond/Burke Counties Workforce Investment Area In The State of Georgia Pursuant to the WORKFORCE INVESTMENT ACT OF 1998 (WIA)
In accordance with the Workforce Investment Act of 1998, this Memorandum of Understanding (hereinafter “MOU”) is entered into by and between the Richmond/Burke Workforce Investment Board (hereinafter “WIB”) and the Richmond/Burke Counties partner agencies, listed below. 1. Parties: a. The parties to this MOU are the following: Richmond/Burke Job Training Authority, Inc. Aray Darden, Executive Director 209 7th Street Augusta, GA 30901 706-721-1858 706-721-7395 darden12@bellsouth.net WIA – Title I Georgia Department of Labor – Augusta Career Center Naomi Glenn, Acting Manager 601 Greene Street Augusta, GA 30901 706-721-3131 706-721-7680 naomi.glenn@dol.state.ga.us TAA, NAFTA, ES, UI, VETS Augusta Technical College Name, Title: Terry Elam, President 3200 Augusta Tech Drive Augusta, GA 30906 771-4005 771-5715 telam@augusta.tec.ga.us Post-secondary Vocational Education, Adult Education CSRA Economic Opportunity, Inc. Gloria Lewis, Executive Director

Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented:

b.

c.

Organization: Address: City, State: Telephone: Fax: E-mail: Program Represented:

d.

Organization: Name, Title:

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Attachment B

Address: City, State: Telephone: Fax: E-mail: Program Represented: e. Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: f. Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: i. Organization: Name, Title:

1261 Greene Street Augusta, GA 30901 706-722-0493 706-722-8565 glewis@csraeoa.org E&T Community Service Block Grant Georgia Department of Labor – Rehabilitation Services Ava Scearce, District Director 1220 W. Wheeler Parkway Augusta, GA 706-650-5600 706-650-5624 ava.scearce@dol.state.ga.us Vocational Rehabilitation Augusta Housing Authority Jacob Oglesby, Director P.O. Box 3246 Augusta, GA 30903 706-724-5466 706-724-2342 phaexe@augustapha.org HUD, Employment & Training AARP Foundation - SCSEP Bill Collins, Project Director 337 Telfair Street Augusta, GA 30901 706-722-4700 706-722-2270 scbcollins@aol.com Senior Community Service Employment Richmond County Department of Family & Children Services Kenneth Joe, Sr., Director P.O. Box 2277 Augusta, GA 30903 706-721-2536 706-721-7140 kejoe@dhr.state.ga.us TANF, E&T Work Programs Experience Works, Inc. Billy Wooten, Regional Director

g.

h.

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Attachment B

Address: City, State: Telephone: Fax: E-mail: Program Represented: j. Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented: l. Organization: Name, Title: Address: City, State: Telephone: Fax: E-mail: Program Represented:

P.O. Box 2768 Richmond Hill, GA 31324 912-756-7708 912-756-7739 billy_wooten@experienceworks.org Title V – Older Americans Act Dynamic Educational Systems, Inc. Conrad M. Cooke, WIA Coordinator 615 Peachtree Street, Suite 1005 Atlanta, GA 30308 800-872-4604, ext. 125 404-874-6781 cookec3303@msn.com Job Corps Burke County Department of Family and Children Services Susan Coursey, Director 729 W. 6th Street Waynesboro, GA 30830 706-554-7751 706-554-7093 srcoursey@dhr.state.ga.us TANF Goodwill Industries of Middle Georgia and the CSRA Mr. James K. Stiff, President/CEO 688 Walnut Street, Suite 200 Macon, GA 31201 478-746-7647 478-746-7649 jstiff@goodwillworks.org HUD E&T Programs for Homeless Community Service Block Grant E&T Programs – Resource Center

k.

The information in Section 1 may be updated as necessary by giving written notice to all parties to this MOU. 2. Purpose: The purpose of this MOU is to describe the ways in which the parties will use their resources to better serve their customers through an integrated and coordinated service delivery system under the provisions of the Workforce Investment Act of 1998 (“WIA”). By signing this MOU, the parties agree to abide by the terms, conditions, goals, policies, principles and regulations of WIA. The parties enter into this MOU in a spirit of cooperation, with the

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Attachment B

understanding that the development and implementation of the coordinated service delivery system will require mutual trust and teamwork on the part of each party. a. This MOU reflects a commitment by all of the parties to the following shared principles: • • • • • • • • • Support a common vision. Establish and support common goals. Be held accountable for upholding our role. Engage in continued mutual dialogue to enhance the partnership. Maintain free and open communication among partners. Reach an understanding of each partner’s perspective and interface each agency’s assets for the strengthening of the whole. Seek and establish mutual trust among all partners. Commit staff time and other resources, to the extent possible, to facilitate and manage the agency’s participation in the partnership. To the extent possible, accommodate itinerant staff from other agencies.

b.

This MOU reflects a commitment by all of the parties to the following shared goals: • Universal Access. All customers will have access to a core set of services at each One-Stop Center, designed to provide information to aid in career and employment decisions. Core, intensive, training, and support services will be made available on site and through off-site locations. One-Stop Approach. All customers may explore work preparation and career development services and have access to information on a wide range of employment, training, and educational opportunities. Services will be made available through a One-Stop center(s) within Richmond and Burke counties and through an electronic system convenient to the customer. Individual Choice. Customers will have access to a multitude of career, skill, employment, and training information to obtain the

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Attachment B

services and skills they need to enhance their employment opportunities, based on their individual needs. c. The parties further agree that difficulties that may arise from differences in organizational practices and philosophies between the parties must be addressed in good faith. Examples may include differences in: • • • • Business/office hours. Legal holiday schedules. Information or equipment sharing policies. Supervisory responsibilities.

The parties affirm that any such difficulties will be addressed in good faith and that policies and practices that can be adjusted will be adjusted over time in the interest of coordination. 3. Duration: This MOU shall remain in effect until terminated by the repeal of the Workforce Investment Act of 1998 (“WIA”) or otherwise by action of law or in accordance with this section. Any party may withdraw from this MOU by giving written notice of intent to withdraw at least 180 calendar days in advance of the effective withdrawal date. Notice of withdrawal shall be given to all parties at the addressees shown in Section 1 of this MOU, and to the contact person so listed, including the persons added through any information updates received by the parties pursuant to Section 1. Should any One-Stop Partner withdraw from this MOU, this MOU shall remain in effect with respect to the remaining One-Stop Partners. Any One-Stop Partner that withdraws from this MOU, or fails to execute an MOU, will forfeit its seat on the WIB. 4. Modification and Assignment: Any party may request in writing an amendment to this MOU through the WIB. This MOU may be modified at any time by written agreement of the parties. To be valid, any modification must be in writing, signed and dated by all parties. Assignment of responsibilities under this MOU by any of the parties shall be effective upon written notice to the parties. One-Stop System Description: The One-Stop system description in the Workforce Investment WIA plan, including modifications thereto, is incorporated into this MOU by reference. The One-Stop system is based on the seven reform principles of WIA: Streamlining services through better integration of services; Empowering individuals; Universal access; Increased accountability; Strong roles for local boards; State and local flexibility; and Improved youth programs. Affiliate Sites and Access Points: The One-Stop system in the Richmond/Burke Workforce Investment Area will include affiliate sites and

5.

6.

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Attachment B

access points, as well as a comprehensive One-Stop Center. The Workforce Investment Board will seek the full, active participation of all partners and strive to combine available resources to meet the needs of the One-Stop customers, employers, job seekers and youth. 7. Data Collection/Reporting: The One-Stop System will utilize automated tools available from the state to ensure that customers data, for collection and reporting purposes, is available in a compatible data format to ensure sharing among local system partners. Marketing: The parties to this MOU agree to participate in a collaborative marketing program to inform customers and the community at large of the services available through the One-Stop service delivery system. As feasible, this marketing program may include: • • • • • • • • Web site development. Public information and education. Brochures and flyers. Paid television/radio commercials. Public-service television/radio commercials. Print media advertising. Press releases. Use of G1 logo, denoting membership in Georgia’s statewide system.

8.

Marketing efforts will fit within the framework of the statewide marketing plan. 9. Resource Sharing: It is expressly understood that this MOU does not constitute a financial commitment, but rather an interest to commit resources to support system level and specific location (One-Stop Center) costs in the future as the parties’ allocations and budgets are known and the One-Stop System evolves. Cost Allocation Agreements: The parties to this MOU shall arrive at individual or collective cost allocation plans and/or other financial agreements with specific line items. These plans or agreements may reference this MOU and be incorporated in this MOU by reference. However, cost allocations plans and other financial agreements are expected to have one-year or two-year terms, as appropriate, and may fluctuate as the parties’ budgets change. The revision, modifications, and/or expiration of any cost allocation plans or other financial agreements which reference this MOU shall not affect the validity of this MOU. Non-Discrimination: All parties to this MOU certify that they are equal opportunity employers. All agree that they will not discriminate in their employment practices or in provision of services on the basis of gender, age, color, creed, religion, national origin, disability or veterans’ status, or on the basis of any other classification protected under state or federal law.

10.

11.

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Attachment B

12.

Confidentiality: Parties to this MOU agree to comply with the provisions of WIA and applicable sections of the Rehabilitation Act and/or other appropriate statute or requirement to assure the following: a. All applications and individual records related to services provided under this MOU, including eligibility for services enrollment, and referral shall be confidential and shall not be open to examination for any purpose not directly connected with the delivery of such services. No partner will publish, disclose or use, or permit or cause to be published, disclosed, or used, any confidential information pertaining to One-Stop applicants, participants, or customers overall. Additionally, each partner will agree to abide by the current confidentiality provisions of respective statutes and shall share information necessary for the administration of the program. Parties therefore agree to share client information necessary for provision of services under WIA, i.e., assessment, universal intake; program or training referral; job development or placement activities; and other services as needed for employment or program support purposes within limitations provided by applicable laws.

b.

c.

13.

Indemnification: Parties to this MOU indemnify, defend and save harmless the other parties and the officers, agents and employees of the other parties from any and all claims and losses accruing or resulting to any and all contractors, sub contractors, suppliers, laborers, and from any and all claims and losses accruing or resulting to any person, firm or corporation who may be injured or damaged in the performance of this MOU as a result of the indemnifying party’s acts or omissions in performing under this MOU. Methods of Referral: Parties to this MOU agree to jointly develop and implement a process for common intake and referral. Parties agree to cross-train staff on the services of each participating party and the spectrum of related services available through respective agencies. As appropriate, site visits, field trips, and joint training shall be available to staff who are responsible for making referrals. A mutually acceptable referral process and form(s) shall be adopted by all parties to this MOU with the commitment to evaluate this process and modify it a needed for improvement. Dispute Resolution: The parties shall first attempt to resolve all disputes informally. Any party may call a meeting of all parties to discuss and resolve disputes. Parties shall continue with their responsibilities under this MOU during any dispute. The local WIB may seek assistance from the appropriate state agencies, the Governor, or the State Workforce Investment Board in impasse situations. Should informal resolution efforts fail, the dispute shall be referred to the Chair of the Richmond/Burke Workforce Investment Board, who shall

14.

15.

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Attachment B

place the dispute upon the agenda of a regular or special meeting of the WIB. The WIB shall attempt to mediate and resolve the dispute. 16. Severability: If any party of this MOU is found to be null and void, or is otherwise stricken, the remainder of this MOU shall remain in force. If any attachments or appendices to this MOU expire, are cancelled, or are found to be null and void, the remainder of this MOU shall remain in force. Governing Law: This MOU is governed by and shall be interpreted in accordance with the laws of the State of Georgia, State WIA enabling legislation, and WIA.

17.

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Attachment B MOU

18.

Authority and Signatures: The individuals signing below have the authority to commit, and do commit, the party they represent to the terms of this MOU. For the Richmond/Burke Workforce Investment Board:

Signature Pauline Jenkins, Chair Name and Title

Date

For the Richmond/Burke Job Training Authority, Inc. - Partner Agency:

Signature Aray Darden, Executive Director Name and Title

Date

For the Georgia Department of Labor – Augusta Career Center - Partner Agency:

Signature Naomi Glenn, Acting Manager Name and Title For the Augusta Technical College - Partner Agency:

Date

Signature Terry Elam, President Name and Title

Date

For the CSRA Economic Opportunity Authority, Inc. - Partner Agency:

Signature Gloria Lewis, Executive Director Name and Title

Date

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Attachment B MOU

For the Georgia Department of Labor - Rehabilitation Services - Partner Agency:

Signature Ava Scearce, District Director Name and Title For the Augusta Housing Authority - Partner Agency:

Date

Signature Jacob Oglesby, Director Name and Title

Date

For the Richmond County Department of Family & Children Services Partner Agency:

Signature Kenneth Joe, Sr., Director Name and Title

Date

For the Burke County Department of Family & Children Services - Partner Agency:

Signature Susan Coursey, Director Name and Title

Date

For the Job Corp - Dynamic Educational Systems, Inc. - Partner Agency:

Signature Conrad Cooke, WIA Coordinator Name and Title

Date

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Attachment B MOU

For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency:

Signature James K. Stiff, President/CEO Name and Title For the Experience Works, Inc. - Partner Agency:

Date

Signature Billy Wooten, Regional Director Name and Title

Date

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Attachment B MOU

19.

Authority and Signatures: The individuals signing below have the authority to commit, and do commit, the party they represent to the terms of this MOU. Joint Non-Venture Clause: To the extent that this MOU includes the terms “partners” and/or “partnership”, the parties expressly agree that such terms are being used in a colloquial sense only. Accordingly, notwithstanding the use of the terms “partners” and/or “partnership”, the parties are and shall be independent contractors to one another, and nothing herein shall be deemed to cause this MOU to create a legally enforceable partnership, agency or joint venture. Further, no party shall be responsible for the acts of omissions of any other party”. For the Richmond/Burke Workforce Investment Board:

Signature Pauline Jenkins, Chair Name and Title For the AARP Foundation - SCSEP - Partner Agency:

Date

Signature Bill Collins, Project Director Name and Title

Date

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Attachment B MOU

Richmond/Burke Memorandum of Understanding ATTACHMENTS
Attachment I Attachment II Partners’ Referral Form Resource Sharing Plan

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Richmond/Burke Counties Workforce Investment System

Attachment B

PARTNERS’ REFERRAL FORM – Attachment I
I. CUSTOMER INFORMATION: County of Residence:________________________ Name/Social Security Number:_________________________________________________________________________________ Address/City/State/Zip:_______________________________________________________________________________________ Home Telephone Number:__________________________________ Date of Birth:_______________________ Age:______ II. SERVICES RECEIVED: (To be completed by agency making the referral) (attach any appropriate documentation) A. Staff Assisted Core Services Information and Referral to Services Orientation to Services/Workshops Service Needs Evaluation Job Matching, Job Referrals, Job Search Assistance, or Job Development Job Clubs, Job Search Planning Career Guidance, Georgia Career Information System Follow-up Activities and Re-assessment for Services Filing Unemployment Insurance Claims/Profiling Unemployment Insurance Eligibility Review Program Other: Start Date End Date Start Date End Date WIA Funded Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No Additional Comment

B. Intensive Services In-depth & Diagnostic Assessment In-depth Interviewing and Evaluation Development of Individualized Customer Service Plan Individual and/or Group Counseling Service Coordination Basic Workforce Readiness and/or Pre-vocational Skills Adult Basic Education, General Education Diploma Preparation Out-of-Area Job Search/Relocation Assistance Internship/Work Experience Other:

WIA Funded Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No No

Additional Comment

C. Referral Comments:_____________________________________________________________________________________ _______________________________________________________________________________________________________

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Richmond/Burke Counties Workforce Investment System

Attachment B

PARTNERS’ REFERRAL FORM – Attachment I
III. REFERRING INFORMATION: A. Initial Referral: (To be completed by agency making the referral) Name/Title of Person Initiating Referral: Agency Telephone Number/Fax Number: Agency Referring To: Agency Name: Email Address: Contact Name: Date Referral Made: Date Referral Made:

IV. STATUS OF REFERRAL: (To be completed by agency receiving referral) A. WIA Staff: Complete to determine eligibility for WIA funded intensive and/or training service.

Date Referral Received:

YES

NO

NA

1. Did individual receive at least two (2) staff assisted Core Services? 2. Did individual receive any Intensive Services? 3. Was individual unable to get a job based on the following guidelines: a. Individual was unemployed four (4) weeks or more at date of referral & at or below 125% of Poverty Level. OR b. Individual was underemployed at or below 125% of the Poverty Level. OR c. Individual is Dislocated Worker. AND d. Individual had six (6) qualified referrals for employment. OR e. Individual had two (2) unsuccessful interviews. OR f. Individual has skills in declining industry. OR g. Individual has no marketable skills. OR h. Has other circumstances determined at the discretion of the One-Stop Manager and Career Advisor. B. Non-WIA Funded Staff (ex: SCSEP, DRS): Is service based on meeting certain eligibility criteria? Yes No Comments:____________________________________________________________________________________________ C. Is individual eligible for WIA funded training services (IV. A) or non-WIA funded services (IV. B)? If yes (as appropriate), complete information below. Type of Service/Training: Supportive Services: Transportation Meals Childcare Clothing Incidentals None Other:_________________ Amount:___________

Start Date: Projected End Date: Days Per Week: Mon Tues Wed Thurs Fri Sat Sun Hours Per Week:______________

Barriers/Limitations Identified: 1._____________________ 2._____________________ 3.______________________ If no (A or B), specify reason:_____________________________________________________________________________ D. Based on this referral, was individual referred to other agencies for service/additional services? If yes, check: Department of Labor: Career Center Goodwill Industries GoodWORKS! Community Mental Health Neighborhood Improvement Project-Health Services Richmond County DFCS Burke County DFCS Job Corps: ABC DESI Augusta Housing Authority Richmond/Burke Job Training Authority Georgia Psychological Services Augusta Technical College Adult Education Economic Opportunity Authority, Inc. (EOA) Experience Works, Inc. (former Green Thumb) AARP Foundation SCSEP Department of Labor-Rehabilitation Services Other:_________________________________

Note: Receiving agency should return a completed copy to agency initiating referral and to any subsequent agency referrals. Attach appropriate documents. Signature/Date of Person Completing Section IV:___________________________________________________________________

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Attachment B

Richmond/Burke Memorandum of Understanding Resource Sharing Plan - Attachment II
The resource sharing plan provides the framework for key partner commitment with regard to the allocation and sharing of operational costs and resources. The sharing of operation costs and resources are applicable, as applied to the Richmond/Burke Counties Georgia local area’s comprehensive (on-site) One-Stop system’s maintenance of monthly overhead expenses to include occupancy, utility, telephone, technology maintenance, janitorial, and security services. A. Cost Sharing – Scenario 1: When a One-Stop Center is located within a partner agency and the agency has agreed to act as host facility manager, the other partner program agencies shall not be responsible for the sharing of monthly overhead, maintenance and upkeep of the One-Stop Center. All facility costs other than staff will be paid by the host agency for the center. Cost Sharing – Scenario 2: When a One-Stop Center is located freestanding (i.e., not located in a partner facility), partners co-locating at the free-standing One-Stop Center in the Richmond/Burke Counties area, may agree to contribute to the cost of operating the center using a portion of funds made available to the partners’ program, to the extent not inconsistent with the Federal Law authorizing the partners’ programs, to pay for the monthly overhead, maintenance and upkeep of the One-Stop Center.

B.

The One-Stop system is a work in progress, and its costs and the partners’ resource contributions may be adjusted as needed. For example, a partner may request assistance with payment of facilities costs. Any adjustments to the resource sharing plan would come before the consortium of One-Stop Operators for approval.

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Attachment B

LOCAL CHIEF ELECTED OFFICIALS AGREEMENT RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT AREA

1.

Mission Statement: The mission of the Richmond/Burke Job Training Authority, Inc. implementing the Workforce Investment Act is to establish a local workforce investment system and provide activities that will increase the employment, retention and earnings of residents of Richmond and Burke counties.

2.

Identification of cities and counties within the geographic boundaries of the Workforce Investment Area: The Workforce Investment Area will comprise Augusta-Richmond County, Georgia and the municipalities of Blythe and Hephzibah and Burke County, Georgia and the municipalities of Girard, Keysville, Midville, Sardis and Waynesboro.

3.

Identification of Local Elected Officials: The Local Elected Officials of the Richmond/Burke Counties Workforce Investment Area are the Mayor of Augusta-Richmond County, Chairman of the Board of Commissioners of Burke County and the Mayors of each municipality.

4.

Designation of an individual to represent each county in the local area: By majority consent of the Local Elected Officials, the Mayor of Augusta and the Mayor Pro Tem shall represent Richmond County and the Chairman of the Burke County Board of Commissioners shall represent Burke County. These individuals shall comprise the Chief Elected Officials for Richmond/Burke counties. Each Chief Elected Official may designate an alternate representative who shall be an elected official to serve in their capacity. The alternate shall have the same authority as the Chief Elected Official when serving in that capacity.

5.

Authority of the Chief Elected Officials to act on behalf of constituent governments: The Chief Elected Officials shall have authority to act on behalf of the governments of Blythe, Hephzibah, Waynesboro, Girard, Keysville, Midville and Sardis as it pertains to Workforce Investment Act responsibilities.

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Attachment B

The Mayor of Augusta shall be the Chairman of the Chief Elected Officials. The Chairman will preside at all meetings of the Chief Elected Officials, shall have signatory powers for submission of the local plan, and shall execute all agreements on behalf of the Chief Elected Officials. A majority of Chief Elected Officials present will constitute a quorum for the purpose of holding a Chief Elected Officials' meeting. 6. Responsibilities assigned to the Chief Elected Officials by the Workforce Investment Act. In accordance with the Workforce Investment Act, the Chief Elected Officials will have responsibility for the following: (1) (2) (3) (4) (5) (6) Petition Governor for designation as a Workforce Investment Area; Form a Local Elected Officials Board and execute an agreement for the sole purpose of oversight of the Workforce Investment Act-, Select Chief Elected Official(s) to act on behalf of the group of elected officials; Designate a Grant Recipient and Administrative Entity for Workforce Investment Act Funds; Establish a process for assuming liability for any disallowed costs; Appoint local Workforce Investment Board members.

The Chief Elected Official(s), in conjunction with the local Workforce Investment Board will have responsibility for the following: (1) (2) (3) (4) (5) 7. Develop the local workforce plan; Certify or designate One-Stop operators; Appoint the Youth Council; Oversee programs, Negotiate local performance with the Governor.

Establishment of the Workforce Investment Board The Chief Elected Officials of Richmond/Burke Counties Workforce Investment Area in accordance with Section 117 the WIA, hereby set forth the following requirements for the establishment of a local Workforce Investment Board. All members shall be registered voters of either Richmond or Burke County at the time of their appointment. No individual shall be eligible to be appointed to, or serve upon, the Workforce Investment Board who: (1) (2) (3) Has been convicted of a felony or a crime of moral turpitude, unless such individual has had his civil rights restored as provided by law; Is under indictment for a felony or a crime of moral turpitude; or Is not a resident of Richmond County or Burke County, or fails to maintain his residence in such county.

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Attachment B

a. Membership Size In accordance with Section 117, the initial number of members of the Workforce Investment Board shall be forty-one (41) representatives to include twenty-one (21) members from business (a minimum of 51 %) and twenty (20) members from the public sector (a maximum of 49%). Thereafter the number of members shall be determined by the Workforce Investment Board with concurrence of the Local Chief Elected Officials. b. Initial Composition There shall be twenty-one (21) Private Sector Representatives to include fifteen (15) from Richmond County and six (6) from Burke County. Business representatives shall be: (1) Owners of businesses, chief executives or operating officers of businesses, and other business executives or employers with optimum policy-making or hiring authority, Representatives of businesses with employment opportunities that reflect the employment opportunities of the local area; and Individuals nominated by local business organizations and business trade associations.

(2) (3)

Business representatives will include, to the extent possible, representatives of small and minority businesses. There shall be eighteen (18) Public Sector Representatives to include the following: (1) (2) (3) (4) (5) Education - 2 Labor Organizations - 2 Community Based Organizations - 2 Economic Development - 3 One-Stop Partners 8 who shall be representatives of entities administering the following mandated One-Stop services where available in the area: (A) Programs authorized under Subtitle B of Title I of WIA, serving: Adults Dislocated Workers Youth Native American programs Migrant and seasonal farm worker programs Veterans workforce programs

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Attachment B

Job Corps Programs authorized under the Wagner-Peyser Act (B) (C) (D) (E) (F) (G) (H) Adult education and literacy activities authorized under Title II of WIA Vocational rehabilitation programs of the Rehabilitation Act of 1973 Welfare-to-Work programs of the Social Security Act Senior community service employment activities authorized under Title IV of the Older Americans Act of 1965 Post-secondary vocational education activities under the Carl Perkins Vocational Education Act Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance activities of the Trade Act of 1974 Activities authorized under Chapter 41 of Title 38, USC (local veteran’s employment representatives and disabled veterans outreach programs) Employment and training activities carried out under the Community Services Block Grant Employment and training activities carried out by the Department of Housing and Urban Development Programs authorized under State unemployment compensation laws 1 including individuals from the

(I) (J) (K)

(6)

Additional One-Stop partners following areas: (A) (B)

TANF Programs authorized under the Social Security Act Employment and Training and work programs of the Food Stamp Act of 1977 2

(7)

Other - Veterans Representative (C) (D)

Members may represent more than one category of representation. Nomination Process

Nominations for the Workforce Investment Board shall be secured as follows: 8. Private Sector Private sector representatives shall be selected from among individuals nominated by the Metro Augusta Chamber of Commerce and the Burke County Chamber of Commerce and other business organizations in the Workforce Investment Area. Whenever possible at least half of such business and industry representatives shall be representatives of small business including minority business and should reasonably represent the industrial and demographic composition of the business community.

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Attachment B

A slate of nominations will be consolidated and presented to the Chief Elected Officials. The Chief Elected Officials shall determine those nominees who best represent the private sector requirements and will appoint members to the Workforce Investment Board. 9. Public Sector a. Education Education representatives shall represent local educational agencies, including school boards, providers of adult education and literacy activities, and postsecondary institutions (technical schools, two- and four-year colleges and universities) and be selected from among individuals nominated by regional or local educational agencies, institutions, or related organizations. b. Labor Organization Representatives shall be selected from individuals recommended by recognized State and local labor federations. c. Community-Based Organizations Representatives shall be chosen from community-based organizations, including organizations representing individuals with disabilities and veterans. d. Economic Development Representatives shall be chosen to represent economic development, including private sector economic development entities. A slate of nominees will be presented to the Chief Elected Officials by the Administrative Entity. The Chief Elected Officials shall determine those nominees who best represent public sector requirements and shall appoint members to the Workforce Investment Board. e. Terms of Office Initial appointments shall be nineteen (19) members for a two year term and eighteen (18) members for a three year term. The initial appointment shall take effect on July 1, 2000. First terms shall end on June 30, 2002. Thereafter, all terms of appointment shall be for three (3) years and start on July 1st and end on June 30th.

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Attachment B

Vacancies occurring during the term of any appointed member shall be filled using the nomination process described under Nomination Process above. Such vacancies shall be filled within sixty (60) days. f. Chairperson The Chairperson of the Workforce Investment Board shall be elected by the members of the Workforce Investment Board. The Chairperson shall be elected from among the private sector representatives. The Chairperson will preside at all meetings of the Workforce Investment Board, shall have signatory powers for submission of the local plan and shall execute all agreements on behalf of the Workforce Investment Board. 10. Establishment of the Richmond/Burke Job Training Authority, Inc.: The purpose of the Authority is to serve as a non-profit organization designated as the Grant Recipient and Administrative Entity to administer and operate Workforce Investment Act funds and other related federal, state and local initiatives and activities. The Authority shall be governed by a Board of Directors consisting of the three (3) Chief Elected Officials or their appointed representatives and five (5) Workforce Investment Board (WIB) members appointed by the Chief Elected Officials. Appointments from the Workforce Investment Board shall be two members for two years, and three members for three years and shall take effect July 1, 2000. Thereafter, all terms of appointment shall be for three (3) years and start on July 1st and end on June 30th. The Chief Elected Officials will make every effort to maintain a racially balanced Board. Board members shall serve without compensation provided that all members shall be reimbursed for actual expenses necessarily incurred in the performance of their duties. The Authority shall make rules and regulations for its own administration and operation. The Authority shall appoint an Executive Director for a term not to exceed three (3) years. The initial appointment shall take effect immediately. The Executive Secretary shall serve as Secretary to the Board. 11. Liability: The Chief Elected Officials will assume ultimate responsibility for activities carried out in the Richmond/Burke Counties Workforce Investment Area to include repayment of disallowed costs. The allocation of cost among Richmond County and Burke County for any disallowed cost shall be determined by the Chief Elected Officials.

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Attachment B

12.

Certification that the Workforce Investment Act is included in the counties' service delivery strategy plans, and that the counties are in compliance with Georgia's Service Delivery Strategy Act: Both Richmond County and Burke County certify that they are in compliance with Georgia's Service Delivery Strategy Act and that the Workforce Investment Act will be included in each county's service delivery strategy plan when updated or amended.

13.

Term of Agreement: This agreement and the contents contained herein shall take effect upon adoption and shall automatically renew on July I "for additional one year terms unless otherwise modified, amended, or superseded by an affirmative majority vote of the Local Elected Officials for the purpose of accommodating changes in local circumstances and/or in the Workforce Investment Act.

14.

Procedure to Amend the Agreement: Any Local Elected Official may make a written request to the Mayor of Augusta to amend the agreement. An affirmative majority vote of the Local Elected Officials is required to amend that agreement.

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Attachment B
IN WITNESS WHEREOF, the parties hereto have caused these presents to be executed in their day of 20 . capacity as set forth herein, this

FOR THE LOCAL ELECTED OFFICIALS OF RICHMOND COUNTY

FOR THE LOCAL ELECTED OFFICIALS OF BURKE COUNTY

Willie Mays, Interim Mayor Augusta, Georgia

Jimmy Dixon, Chairman Burke County Board of Commissioners

Tom Cobb, Mayor City of Blythe

Edward J. Grunewald, Mayor City of Girard

Donald Atkins, Chairman City of Hephzibah

Emma R. Gresham, Mayor City of Keysville

Bruce Anderson, Mayor City of Midville

John T. Hamilton, Mayor City of Sardis

Jesse C. Stone, Mayor City of Waynesboro

SIGNED, SEALED AND DELIVERED

SIGNED, SEALED AND DELIVERED

NOTARY PUBLIC My Commission Expires:

NOTARY PUBLIC My commission Expires:

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM RESOURCE SHARING AGREEMENT

Attachment B - RC

In accordance with the Workforce Investment Act of 1998 (hereinafter WIA), this Resource Sharing Agreement (hereinafter RSA) is entered into by and between the Richmond/Burke Counties Workforce Investment Board (hereinafter WIB) and the Partner Agencies listed below for the Comprehensive One-Stop at the Georgia Department of Labor – Augusta Career Center in Richmond County. 1. Partner Agencies: a. b. c. d. e. f. g. h. i. j. k. Richmond/Burke Job Training Authority, Inc. (R/B JTA) Georgia Department of Labor – Augusta Career Center (GDOL-ACC) Augusta Technical College (ATC) CSRA Economic Opportunity Authority, Inc. (CSRA EOA, Inc.) Georgia Department of Labor – Rehabilitation Services (GDOL – RS) Augusta Housing Authority (AHA) AARP – Senior Community Service Employment Program (AARP – SCSEP) Richmond County Department of Family and Children Services (RC DFCS) Experience Works, Inc. Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job Corps (DESI/OMG) Goodwill Industries

2. Purpose: The WIA regulations provide that the responsibility for the provision of and financing for applicable core services and One-Stop operations is to be proportionate to the use of services at the center by individuals attributable to the Partners’ programs. The purpose of this RSA is to provide a framework for each of the Partners’ commitments regarding the allocation and sharing of operational costs and resources in the One-Stop system serving Richmond County. The One-Stop Operator, a consortium consisting of the Richmond/Burke Job Training Authority, Inc., Augusta Technical College, and Georgia Department of Labor – Career Center has been designated by the WIB and will be responsible for the coordination of services and ensuring that Partner Agencies adhere to the terms of this Agreement. Details of the One-Stop Operator’s responsibilities will be more specifically outlined in the Operational Plan that is developed by the parties to this Agreement. 3. Duration: This RSA shall remain in effect from July 1, 2006 until June 30, 2007. 4. Modification: The Partners recognize that modifications to the RSA may be necessary during the period of performance. Any party may make a written request for modification to the WIB through the One-Stop Operator. In order to be valid, any modification to the RSA must be in writing and signed by all of the parties. Assignment of any responsibilities under this RSA by any of the parties shall be effective upon written notice to the other parties.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

5. Termination: Notwithstanding any other provision of this contract, in the event that any of the sources of Partner funds for services under this contract no longer exist or in the event the sum of all obligations by the Partner incurred under this and all other contracts entered into exceeds the balance of available funds, then the Partner’s obligations under this Agreement shall immediately terminate upon receipt of written notification to the WIB through the One-Stop Operator. The certification by the legal signatory of the Partner that occurrence of either of the events stated above shall be conclusive. This Agreement and applicable attachments to this Agreement may be terminated for cause, in whole or in part, by the WIB at any time for failure to perform any of the provisions hereof. The termination shall be accomplished by notice in writing and mailed or delivered to the address of the Partner in this Agreement or the last known subsequent address. The Partner will be required to submit a final expenditure report to the One-Stop Operator and/or other applicable Partners not later than 45 days after the effective date of written notice of termination. Upon termination of this Agreement or applicable attachments, the Partner shall not incur any new obligations after the effective date of the termination and shall cancel as many outstanding obligations as possible. The above remedies are in addition to any other remedies provided by law or the terms of this contract. This Agreement may be cancelled or terminated by any of the Parties without cause; however, the Party seeking to terminate or cancel this Agreement must give notice in writing of its intent to do so to the other Parties at least thirty (30) days prior to the effective date of cancellation or termination. The written notice must be mailed or delivered to the address shown above or to the last known subsequent address for the One-Stop Operator. The WIB reserves the right to suspend this Agreement in whole or in part if the Partner(s) fail to comply substantially with the terms of this Agreement, to provide the quality of service required, or to meet the specified completion schedule of its duties under this contract. The suspension shall be accomplished by notice in writing to the Partner(s) and shall specify the reason, suspension date, required corrective action for reinstatement, and other pertinent information or actions required to protect the interests of One-Stop customers. The written notice of suspension shall be mailed or delivered to the Partner address in this Agreement or to the last known subsequent address. 6. Patent Rights, Copyrights, and Rights in Data: The Partners agree if patentable items, patent rights, processes, or inventions are produced in the course of work supported and funded through this Agreement, the WIB shall determine whether protection of the invention or discovery shall be sought. The WIB will also determine how the rights to the invention or discovery, including any rights under any patent issued thereon, shall be allocated and administered in order to protect the public interest consistent with Government Patent Policy. Except as otherwise provided in this Agreement, the author or the WIB is free to copyright any books, publications, or other copyrightable materials developed in the

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Attachment B - RC

course of, or under this Agreement. Should any copyright materials be produced as a result of this Agreement, the applicable federal agency and the WIB shall reserve a royalty-free nonexclusive and irrevocable right to reproduce, modify, publish, or otherwise use and to authorize others to use the work for government purposes. 7. Memorandum of Understanding: This RSA including all attachments and modifications is incorporated by reference to the Memorandum of Understanding executed between the parties to this Agreement, including all modifications thereto. However, this RSA has a one-year term and may fluctuate as the parties’ budgets change. Modifications and/or expiration of the RSA shall not affect the validity of the Memorandum of Understanding. 8. Shared Services: (Only applicable services should be checked and described.) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – The R/BJTA will provide and/or participate in activities designed to make employer and job seeker customers aware of services available through the One-Stop. Outreach to other community organizations and the general public will be made for referral purposes also. Initial Assessment/Intake/Referral – The R/BJTA will provide potential customers initial assessment through Pre-Assessment review of customer information, household information, training interest and current job skills. Orientation/Informational Services – The R/BJTA will provide and/or participate in activities designed to make potential customers aware of the full array of applicable or appropriate services that are available through the OneStop through WIA and/or other partner programs. Information or performance and program cost on eligible providers of training services for adult education, post-secondary Voc. Ed and Voc. Ed activities under the Perkins Act will also be provided. Job Search/Job Placement – The R/BJTA will coordinate its job search/job placement efforts with GDOL and other partner staff. Placement information will be verified and post-exit contact will be maintained with the customer. Follow-up Services for WIA – Through its Career Advisor staff, the R/BJTA will offer follow-up services to adult and/or dislocated worker customers to include counseling on the workplace on an as needed basis. Post exit contacts by Career Advisors will determine the need to provide the customer with services in this area. Comprehensive Assessments – The R/BJTA will provide comprehensive assessment services to WIA customers to include: Employment History; Education History; Training Goals; Intensive Career Development and Counseling; Test Administration for Basic Skills (as appropriate); Occupational Skills and Aptitude Evaluation; Assessment of Individual Interests and Motivation; Discussion/Reaction to Non-Traditional Employment and Labor Market Information; Financial Resource/Needs (ITA and other Financial Aid) and Supportive Services Needs; Individual Interviews and

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

Completion of Assessment/Individual Employment Plan resulting in the Customer Service Plan (within the state automated system). Career Counseling/Planning – Intensive Career Development and Counseling is provided through Career Advisor staff as part of the comprehensive assessment process to include the use of Labor Market Information, assessment results, employment plan development and the provision of information on appropriate training opportunities. Case Management/Service Coordination – This service is provided by Career Advisor staff to adult and/or dislocated worker customers who are registered under WIA and who also may be receiving services through another partner agency. Career Advisors will take the lead on coordinating this support to customers to address any needs or barriers that may be preventing a customer from participating in intensive/training services and/or becoming gainfully employed. Prevocational Services – N/A – Referral to other partner resources. b. The Georgia Department of Labor – Augusta Career Center agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – DOL – Career Center marketing representatives call on employers in the area to market the services of the Labor Department. There are also DOL Service Specialist stationed outside of the Career Center to serve customers. Initial Assessment/Intake/Referral – One on one interviews conducted by DOL Service Specialists with customers to determine skills and interests. Data entry of the information and referrals to appropriate service providers. Orientation/Informational Services – Orientation workshops are given twice a week by DOL staff. These workshops provide an overview of services provided by the Career Center/One-Stop. Job Search/Job Placement – Customers can select a job from computerized job list. Service Specialists refer customers to the job they selected. Also, Service Specialist may call employers to develop jobs for customers. Follow-up Services for WIA – Tracking of WIA enrollees through wage reports (WG15) and Reemployment Unit. Comprehensive Assessments – N/A Career Counseling/Planning – One on one interviews by Service Specialists to determine customers’ employment goals and any barriers to those goals. Case Management/Service Coordination – If additional needs are identified by Service Specialist that are not addressed by Career Center/One-stop staff, then referrals to appropriate agencies would be made. Prevocational Services – Workshops facilitated by DOL staff are given on a regular basis. The topics include interviewing techniques, skills identification, networking, and resume/cover letter writing. c. The Augusta Technical College agrees to contribute to the delivery of the following shared services in the local One-Stop Center:

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Attachment B - RC

Outreach/Recruitment – Providing information regarding program openings to newspaper and TV stations for advertising purposes. Provision of brochures and flyers regarding programs and financial aid. Participating in Job Fairs and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common intake forms. Referral to appropriate partner programs, and/or support services. Schedule testing if required (on-site). Orientation/Informational Services – Orientation and information regarding programs, financial aid, and testing. Provide information as to labor market and job availability through DOL and EOA. Provide information on adult literacy services available. Job Search/Job Placement – Refer and/or provide placement assistance via Augusta Technical College’s Job Placement Office. Provide assistance with resume and cover letter preparation and job interviewing skills. Follow-up Services for WIA – For program completers, provide for completion of student and employer follow-up evaluations. Assist with WIA follow-up as required. Comprehensive Assessments – Admissions testing on site, with prior arrangement. Career Counseling/Planning – Once identified for training services, provide career counseling and initial assessment. If testing results in the need for remedial classes, assist with scheduling. For non-high school graduates, provide referral to adult literacy or GED classes as appropriate. Case Management/Service Coordination – Coordinate case management and service provision with appropriate agencies within the One-Stop. Prevocational Services – For non-high school graduates, provide referral service to adult literacy and/or GED as appropriate. d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Provide information on EOA Programs (i.e. Energy Assistance, Head Start, Eviction Prevention, Prescription Assistance, etc.) for use in Press Releases, joint flyers/pamphlets. Participate in Expos and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common Intake forms/database application. Basic assessment of assets, skills, resources and barriers/needs. Referral to programs or services. Orientation/Informational Services – Orientation and information regarding the services offered by EOA and basic information about other community resources/activities/programs for persons seeking assistance at the OneStop. Job Search/Job Placement – Assist customers/consumers with resume and/or cover letter for jobs, completion of employment applications, bus tokens for transportation to interviews and first week on job, discuss interviewing issues, refer to DOL and other agencies/organizations and businesses for employment opportunities.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

Follow-up Services for WIA – For customers/consumers that are EOA program participants, provide WIA Staff with any follow up information we receive on employment retention of WIA services recipients. Provide supportive services/assistance as needed for eligible participants, i.e., Homeless Prevention, Head Start, Energy Counseling, Energy Assistance, etc. Comprehensive Assessments – N/A Career Counseling/Planning – N/A Case Management/Service Coordination – Case Management Plan involves developing a self-sufficiency plan with participant to include employment, money management, training/skills development, service delivery plan, referrals, etc. Services can be coordinated with One-Stop partners, Homeless Task Force Partners, and other community agencies/organizations. Prevocational Services – N/A e. The Georgia Department of Labor – Rehabilitation Services agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Staff will be available to present the VR Program to groups and will participate in Job Fairs, Disability Awareness, etc. Initial Assessment/Intake/Referral – Staff will assess needs of all referrals whether they require only I & R or complete assessment. They will determine eligibility/ineligibility for the VR Program and will enter appropriate data within the system. Orientation/Informational Services – All referrals will receive orientation on One-Stop services, VR services, or services needed which are outside the One-Stop system. Job Search/Job Placement – Eligible clients will receive assistance with resumes and employment applications. They will receive information about the job market, job development and job placement. Job Clubs and Job Readiness training will be provided based on need. Follow-up Services for WIA – N/A Comprehensive Assessments – Comprehensive and Limited Vocational Evaluations and Work Evaluations will be provided according to need on all eligible clients. In-depth interviews to determine eligibility will be completed. These will determine functional assets and limitations. Career Counseling/Planning – In-depth vocational counseling and career planning will contribute to the development of a Work Plan. This will outline the vocational goal, actions needed to reach the goal, as well as time frames. Case Management/Service Coordination – This will include routine counseling sessions, continued review of the customer needs and progress toward goals, and case file documentation. These will be conducted by phone, email, and personal contact. Prevocational Services – Job Readiness Workshops, Interviewing Skills (including mock interviews) and Work Adjustment Training will be provided for eligible customers.

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Attachment B - RC

f. The Augusta Housing Authority agrees to contribute to the delivery of the following shared services in the local One-Stop Center. Outreach/Recruitment – Recruitment of clients when public housing is available. Initial Assessment/Intake/Referral – Assistance with public and assisted– housing applications, assessment of housing eligibility and referral to other housing options. Orientation/Informational Services – Information concerning services provided by the Housing Authority as well as an orientation to Housing Authority programs. Explanation of eligibility of clients. Job Search/Job Placement – N/A Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning –N/A Case Management/Service Coordination – N/A Prevocational Services – N/A g. The AARP – Senior Community Service Employment Program agrees to contribute to the delivery of the following shared services to older workers visiting the local One-Stop Center: Outreach/Recruitment – Providing information regarding older workers for use in Press Releases. Participating in Job Fairs, EXPOs and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common Intake forms. Referral to applicable programs or support services to include scheduling appointments. Eligibility determination for referral to Intensive or Training Services under WIA. Orientation/Informational Services – Orientation and information regarding services for Older Workers at the One-Stop. Providing labor market information as available from sources such as DOL and EOA. Providing information regarding supportive services available. Providing information on local job vacancies and skills required for placement. Providing information on Adult Literacy services available in the local area. Job Search/Job Placement – Referral of applicants and enrollees for job vacancies. Subsidized Title V enrollment for up to forty-seven (47) enrollees in Richmond County. Subsidized limited enrollment in OJT Work Experience Program and Specialized Training (ST) for a definite timeframe. Assistance in completing employment applications. Assistance with preparing resumes. Conducting limited practice interviews. Assisting with presentation of Job Clubs and Job Search Workshops for older workers. Monitoring job development progress of program enrollees. Follow-up Services for WIA – Job Retention Counseling and Career Development Counseling for older workers. Referrals to training, other jobs, and supportive services. Comprehensive Assessments – N/A

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

Career Counseling/Planning – Career Counseling for enrollees is part of the Individual Employment Plan (IEP). The IEP includes information about the enrollee’s background, potential and preferences, and has Action Steps the enrollee is expected to attain while in an enrollee Job Search status. Staff representatives can provide limited non-SCSEP counseling and planning for Older Workers who may either be applicants for SCSEP or only seeking services of the One-Stop. Case Management/Service Coordination – Service Coordination can be within One-Stop with participating partners or with other organizations with whom we routinely work. Prevocational Services – SCSEP can assist with Common Job Readiness/Retention Workshops to include interviewing, resumes and punctuality. Paid work experience for forty-seven (47) program enrollees and available paid work experience under our OJT Work Experience program for a limited number of enrollees for a specified period of time. h. The Richmond County Department of Family and Children Services agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – RCDFCS will increase the community's awareness of all economic support programs and services available from the agency by participating in all known forums. Initial Assessment/Intake/Referral – RCDFCS will accept and disposition all applications for Temporary Assistance to Needy Families (TANF), Food Stamps, and Family Medicaid. Referrals will be made to all appropriate community partners and other state agencies as needed. Orientation/Informational Services – RCDFCS staff will thoroughly explain the eligibility criteria for the TANF, Food Stamps, and Family Medicaid programs to all customers. This includes an overview of all services offered by RCDFCS. Job Search/Job Placement – RCDFCS will provide employment services to all mandatory work participants in the TANF program. The Employment Service program will support the customers through appropriate referrals to partner agencies and community resources, through identifying education/training needs, and through supportive services to promote selfsufficiency among our customers Follow-up Services for WIA – N/A Comprehensive Assessments – RCDFCS will refer all appropriate TANF customers to New Connections to Work, Department of Rehabilitation Services, Georgia Psychological Services, and Community Mental Health for assessment services Career Counseling/Planning – RCDFCS will develop a TANF Family Service Plan with each mandatory TANF work participant that clearly outlines the steps needed to achieve self-sufficiency. The steps may include assessments, education/training needs, and work experience; the final step will be full-time employment.

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Attachment B - RC

Case Management/Service Coordination – RCDFCS will provide ongoing case management for all programs during the specified period of eligibility. Prevocational Services – RCDFCS will make all appropriate referrals to partner agencies and community resources. i. The Experience Works, Inc. agrees to contribute to the delivery of the following shared services to older workers in the local One-Stop Center: Outreach/Recruitment – Participate in EXPOs and other special events geared toward older job seekers, post fliers in PS agencies; advertise in Sr. News, etc. Initial Assessment/Intake/Referral – Have customers complete G2 screening forms; complete intake forms; make referrals when applicable. Orientation/Informational Services – Conduct orientation i.e., G2 services and other services through One-Stop. Job Search/Job Placement – Conduct job search through DOL and through newspapers, employers, etc. Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Provide one on one counseling i.e., career changes, future plans, etc. for older job seekers. Case Management/Service Coordination – Work with customers to provide support services or refer to other agencies when needed to reach goals. Prevocational Services – Make referrals to training facilities or agencies that provide training, etc. when needed for customers to reach goals. j. The Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job Corps agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Outreach/Admissions staff create networks with youth-development agencies and community organizations, including OneStops, to share Job Corps’ career development focus and reach prospective students. Initial Assessment/Intake/Referral – The Outreach/Admissions Counselor shall obtain, through a face-to-face interview with each applicant, pertinent data to make a determination of eligibility. Once this determination has been made, the counselor shall notify the applicant that he or she has met the basic eligibility criteria and shall obtain information needed for the additional factors for student selection and enrollment relating to background, needs, and interest. Orientation/Informational Services – During this process, prospective students will learn about Job Corps and the opportunities available to them. They will be informed about the responsibilities of being a Job Corps student and shown the connection between their Job Corps experience and achievement of their long term goals. Job Search/Job Placement – N/A

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Admissions Counselors shall inform applicants about the Job Corps’ Career Development Services System and shall assist applicants in initiating career planning by: a. Discussing available vocational offerings, trade requirements, and waiting list. b. Using Labor Market Information to advise applicants regarding the career outlook for their expressed vocational interest and to assist applicants in selecting vocational preferences. c. Helping applicants complete a Personal Career Development Plan (PCDP) as a personalized blueprint which will be used throughout enrollment. Case Management/Service Coordination – During the length of a student’s enrollment, Admissions Counselors are responsible for maintaining contact with the applicant to monitor their progress and offer supportive services. All attempts to contact students are to be documented. Prevocational Services – N/A k. The Goodwill Industries agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Provide staff members to recruit job seekers with barriers to employment who want to work throughout the area. Initial Assessment/Intake/Referral – Make referrals to appropriate Goodwill, partner, and community resources. Orientation/Informational Services – Conduct weekly orientation and information session designed to familiarize job seeking consumers with the services available via the “One-Stop” and Goodwill. Job Search/Job Placement – Provide job search and job placement assistance to job seeking customers as directed by Individual Service Plans. Follow-up Services for WIA – Provide services designed to facilitate job retention and career advancement as directed by Individual Service Plans. Comprehensive Assessments – N/A Career Counseling/Planning – Provide Career Action Planning services to eligible job seeking customers. Case Management/Service Coordination – Provide Case Management to the level determined appropriate in the Career Action Plan and as contracted by referral sources. Prevocational Services – Link job seeking customers to job readiness training within Goodwill and to services offered by partners. Collaborate with OneStop partners to conduct on-site workshops. 9. Benefits Received: The parties agree that the benefits to be derived from the above services will be:

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

Increased customer access to programs. Cost-effective and efficient program delivery. Improved program retention due to a wider array of support for customers. Greater customer satisfaction. Non-duplication of services. Strengthened relationships among partner agencies. 10. Contributed Resources: (See Attachment to Resource Sharing Worksheet) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) b. The Georgia Department of Labor – Augusta Career Center agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) c. The Augusta Technical College agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) e. The Georgia Department of Labor – Rehabilitation Services agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) f. The Augusta Housing Authority agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) g. The AARP – Senior Community Service Employment Program (AARP – SCSEP) agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) h. The Richmond County Department of Family and Children Services agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above:

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Attachment B - RC

(Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) i. The Experience Works, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) j. The Job Corps agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) k. The Goodwill Industries agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) 11. Resource Allocation: The parties agree that the contributed resources and benefits set out in this Resource Sharing Agreement are in proportion to each other as determined by a reasonable estimate of the distribution of services and contributed resources to be made by each of the Partners over the course of this Agreement. Actual costs expended toward the provision of shared services and a measurement of actual benefit to each of the programs will be made available to the One-Stop operator by the parties at least on a quarterly basis. To the extent that the resources contributed or benefits derived become disproportionate, the parties agree to revisit and revise this Agreement as necessary. Resource allocation methodologies used will be in compliance with cost principles outlined in applicable OMB Circulars.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Richmond/Burke Job Training Authority, Inc.

- Partner Agency

Signature Date

Date

Jacqueline Dunn, Interim Executive Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor – Augusta Career Center - Partner Agency

Signature Date

Date

Wayne Beaty, Manager Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Augusta Technical College

- Partner Agency

Signature Date

Date

Terry Elam, President Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

CSRA Economic Opportunity Authority, Inc.

- Partner Agency

Signature Date

Date

Gloria Lewis, Executive Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor–Rehabilitation Services - Partner Agency

Signature Date

Date

Ava Scearce, District Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B- RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Augusta Housing Authority

- Partner Agency

Signature Date

Date

Jacob Oglesby, Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

AARP Foundation – SCSEP

- Partner Agency

Signature Date

Date

Bill Collins, Project Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Richmond County Department of Family and Children Services - Partner Agency

Signature Date

Date

Rosalyn Panton, Interim Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Experience Works, Inc.

- Partner Agency

Signature Date

Date

Billy Wooten, Regional Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Dynamic Educational Systems, Inc./Odle Management Group, LLC - Partner Agency

Signature Date

Date

Demona Warren, Career Developer Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B- RC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency

Signature Date

Date

Meredith Vasquez, Executive Director Name and Title

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Area 12 - Richmond/Burke

Resource Sharing Agreement Attachment to Worksheet

Attachment B - RC

Richmond County Comprehensive One-Stop Georgia Department of Labor – Augusta Career Center Contributed Resources PY 2006 July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority, Inc. $197,998 1 Adult Services Coordinator – Full-time, 40 hours per week 4 Career Advisors, Full-time, 40 hours per week. Cost prorated between services to adults and dislocated workers. $225,388 Costs include the following: materials/supplies, equipment lease/purchase, insurance/bonding, staff travel, advertising, and postage. Costs also include $211,360 in One-Stop Operator contract costs covering Richmond County’s prorated share.

Staff:

NonPersonnel:

Fund Source: B. Partner:

Workforce Investment Act – Title I Georgia Department of Labor – Augusta Career Center $1,792,795 48 DOL Career Center positions, Full-time 40 hours per week (Service Specialists, Employer Marketing Representatives, Management)

Staff:

NonPersonnel:

$296,720 Costs include all budgeted operating expenses for the Augusta Career Center.

Fund Source:

Wagner-Peyser, TAA, NAFTA

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Area 12 - Richmond/Burke

Resource Sharing Agreement Attachment to Worksheet C. Partner:

Attachment B - RC

Georgia Department of Labor –Rehabilitation Services $3,846 1 Counselor CRC, Part-time, sixteen (16) hours per week

Staff: NonPersonnel:

$10,331 Costs include staff travel and contracts to provide psychological evaluations to customers, and other VR Services

Fund Source: D. Partner:

Rehabilitation Act Augusta Technical College $9,862 1 Recruiter, Part-time, (2 hours per week) 5% Purchasing, Payroll, Accts Payable, VP Admin Services, VP Economic Development (prorata share)

Staff:

NonPersonnel:

$180 Costs include materials\supplies and printing/copying.

Fund Source:

Title II – WIA (adult education/literacy) Carl Perkins Vocational Education Act AARP Foundation - SCSEP $57, 540 6 One-Stop Greeters/Receptionists, Part-time, 20 hours per week 1 Employment Specialist, Part-time, 36 hours per week 3 DOL Support Staff (switchboard operator and other administrative support positions), Part-time, 20 hours per week

E.

Partner:

Staff:

NonPersonnel: Fund Source:

$0

Title V – Older Americans Act

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Area 12 - Richmond/Burke

Resource Sharing Agreement Attachment to Worksheet F. Partner:

Attachment B - RC

CSRA Economic Opportunity Authority, Inc. $17,268 1 Case Manager 28 hours per week $5,275 Costs include materials/supplies, printing/copying, staff travel, and per diem

Staff: NonPersonnel:

Fund Source: G. Partner:

Community Services Block Grant, E&T Programs Richmond County Department of Family and Children Services $0

Staff: NonPersonnel:

$ 0 Costs include:

Fund Source:

TANF (Temporary Assistance to Needy Families) (Social Security Act) Augusta Housing Authority $ 9,000 1 Application Specialist, Part-time, 7 hours per week

H.

Partner:

Staff: NonPersonnel:

$ 3,850 Costs include materials/supplies, printing/copying, and travel and postage.

Fund Source: I. Partner:

Department of Housing and Urban Development DESI/OMG - Job Corps $ 0

Staff:

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Area 12 - Richmond/Burke

Resource Sharing Agreement Attachment to Worksheet NonPersonnel:

Attachment B - RC

$ 0 Costs include:

Fund Source: J. Partner: Experience Works, Inc. $4,498 1 SCSEP Participant (20%) 1 Employment & Training Coordinator, Part-time (5%)

Staff:

NonPersonnel:

$367 Costs include materials/supplies, staff travel, advertising and postage.

Fund Source:

Title V – Older Americans Act WIA – Georgia’s Senior Strategy (GDOL) Goodwill Industries, Inc. $3,118 1 Career Development Specialist, Part-time (10%)

K.

Partner:

Staff: NonPersonnel:

$125 Costs include materials/supplies, printing/copying, and staff travel.

Fund Source:

Department of Housing and Urban Development, Goodwill

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM RESOURCE SHARING AGREEMENT

Attachment B - SARC

In accordance with the Workforce Investment Act of 1998 (hereinafter WIA), this Resource Sharing Agreement (hereinafter RSA) is entered into by and between the Richmond/Burke Counties Workforce Investment Board (hereinafter WIB) and the Partner Agencies listed below for the Affiliate One-Stop at Goodwill Industries - Career Center in South Augusta, Richmond County. 1. Partner Agencies: a. b. c. d. e. f. g. h. i. j. Richmond/Burke Job Training Authority, Inc. (R/B JTA) Georgia Department of Labor - Augusta Career Center (GDOL-ACC) Augusta Technical College (ATC) CSRA Economic Opportunity Authority, Inc. (CSRA EOA, Inc.) Georgia Department of Labor - Rehabilitation Services (GDOL - RS) Augusta Housing Authority (AHA) AARP - Senior Community Service Employment Program (AARP - SCSEP) Richmond County Department of Family and Children Services (RC DFCS) Experience Works, Inc. Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job Corps (DESI/OMG) k. Goodwill Industries I. Goodwill Industries Working Solutions

2.

Purpose: The WIA regulations provide that the responsibility for the provision of and financing for applicable core services and One-Stop operations is to be proportionate to the use of services at the center by individuals attributable to the Partners' programs. The purpose of this RSA is to provide a framework for each of the Partners' commitments regarding the allocation and sharing of operational costs and resources in the One-Stop system serving South Augusta Richmond County. The One-Stop Operator, a consortium consisting of the Richmond/Burke Job Training Authority, Inc., Augusta Technical College, and Georgia Department of Labor - Career Center has been designated by the WIB and will be responsible for the coordination of services and ensuring that Partner Agencies adhere to the terms of this Agreement. Details of the One-Stop Operator's responsibilities will be more specifically outlined in the Operational Plan that is developed by the parties to this Agreement. Duration: This RSA shall remain in effect from July 1, 2006 until June 30, 2007. Modification: The Partner's recognize that modifications to the RSA may be necessary during the period of performance. Any party may make a written request for modification to the WIB through the One-Stop Operator. In order to be valid, any modification to the RSA must be in writing and signed by all of the parties. Assignment of any responsibilities under this RSA by any of the parties shall be effective upon written notice to the other parties.

3. 4.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

5.

Termination: Notwithstanding any other provision of this contract, in the event that any of the sources of Partner funds for services under this contract no longer exist or in the event the sum of all obligations by the Partner incurred under this and all other contracts entered into exceeds the balance of available funds, then the Partner's obligations under this Agreement shall immediately terminate upon receipt of written notification to the WIB through the One-Stop Operator. The certification by the legal signatory of the Partner that occurrence of either of the events stated above shall be conclusive. This Agreement and applicable attachments to this Agreement may be terminated for cause, in whole or in part, by the WIB at any time for failure to perform any of the provisions hereof. The termination shall be accomplished by notice in writing and mailed or delivered to the address of the Partner in this Agreement or the last known subsequent address. The Partner will be required to submit a final expenditure report to the One-Stop Operator and/or other applicable Partners not later than 45 days after the effective date of written notice of termination. Upon termination of this Agreement or applicable attachments, the Partner shall not incur any new obligations after the effective date of the termination and shall cancel as many outstanding obligations as possible. The above remedies are in addition to any other remedies provided by law or the terms of this contract. This Agreement may be cancelled or terminated by any of the Parties without cause; however, the Party seeking to terminate or cancel this Agreement must give notice in writing of its intent to do so to the other Parties at least thirty (30) days prior to the effective date of cancellation or termination. The written notice must be mailed or delivered to the address shown above or to the last known subsequent address for the One-Stop Operator. The WIB reserves the right to suspend this Agreement in whole or in part if the Partner(s) fail to comply substantially with the terms of this Agreement, to provide the quality of service required, or to meet the specified completion schedule of its duties under this contract. The suspension shall be accomplished by notice in writing to the Partner(s) and shall specify the reason, suspension date, required corrective action for reinstatement, and other pertinent information or actions required to protect the interests of One-Stop customers. The written notice of suspension shall be mailed or delivered to the Partner address in this Agreement or to the last known subsequent address.

6.

Patent Rights, Copyrights, and Rights in Data: The Partners agree if patentable items, patent rights, processes, or inventions are produced in the course of work supported and funded through this Agreement, the WIB shall determine whether protection of the invention or discovery shall be sought. The WIB will also determine how the rights to the invention or discovery, including any rights under any patent issued thereon, shall be allocated and administered in order to protect the public interest consistent with Government Patent Policy. Except as otherwise provided in this Agreement, the author or the WIB is free to copyright any books,

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

publications, or other copyrightable materials developed in the course of, or under this Agreement. Should any copyright materials be produced as a result of this Agreement, the applicable federal agency and the WIB shall reserve a royalty-free nonexclusive and irrevocable right to reproduce, modify, publish, or otherwise use and to authorize others to use the work for government purposes. 7. Memorandum of Understanding: This RSA including all attachments and modifications is incorporated by reference to the Memorandum of Understanding executed between the parties to this Agreement, including all modifications thereto. However, this RSA has a one-year term and may fluctuate as the parties' budgets change. Modifications and/or expiration of the RSA shall not affect the validity of the Memorandum of Understanding. Shared Services: (Only applicable services should be checked and described.) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment - The R/BJTA will provide and/or participate in activities designed to make employer and job seeker customers aware of services available through the One-Stop. Outreach to other community organizations and the general public will be made for referral purposes also. Initial Assessment/Intake/Referral - The R/BJTA will provide potential customers initial assessment through Pre-Assessment review of customer information, household information, training interest and current job skills. Orientation/Informational Services - The R/BJTA will provide and/or participate in activities designed to make potential customers aware of the full array of applicable or appropriate services that are available through the One-Stop through WIA and/or other partner programs. Information on performance and program cost on eligible providers of training services for adult education, post-secondary Voc. Ed and Voc. Ed activities under the Perkins Act will also be provided. Job Search/Job Placement - The R/BJTA will coordinate its job search/job placement efforts with GDOL and other partner staff. Placement information will be verified and post-exit contact will be maintained with the customer. Follow-up Services for WIA - Through its Career Advisor staff, the R/BJTA will offer follow-up services to adult and/or dislocated worker customers to include counseling on the workplace on an as needed basis. Post exit contacts by Career Advisors will determine the need to provide the customer with services in this area. Comprehensive Assessments - The R/BJTA will provide comprehensive assessment services to WIA customers to include: Employment History; Education History; Training Goals; Intensive Career Development and Counseling; Test Administration for Basic Skills (as appropriate);

8.

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Occupational Skills and Aptitude Evaluation; Assessment of Individual Interests and Motivation; Discussion/Reaction to Non-Traditional Employment and Labor Market Information; Financial Resource/Needs (ITA and other Financial Aid) and Supportive Services Needs; Individual Interviews and Completion of Assessment/Individual Employment Plan resulting in the Customer Service Plan (within the state automated system). Career Counseling/Planning - Intensive Career Development and Counseling is provided through Career Advisor staff as part of the comprehensive assessment process to include the use of Labor Market Information, assessment results, employment plan development and the provision of information on appropriate training opportunities. Case Management/Service Coordination - This service is provided by Career Advisor staff to adult and/or dislocated worker customers who are registered under WIA and who also may be receiving services through another partner agency. Career Advisors will take the lead on coordinating this support to customers to address any needs or barriers that may be preventing a customer from participating in intensive/training services and/or becoming gainfully employed. Prevocational Services - N/A - Referral to other partner resources. b. The Georgia Department of Labor - Augusta Career Center agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment - N/A Initial Assessment/Intake/Referral - One on one interviews conducted by DOL Service Specialists with customers to determine skills and interests. Data entry of the information and referrals to appropriate service providers. Orientation/Informational Services - N/A Job Search/Job Placement - Customers can select a job from computerized job list. Service Specialists refer customers to the job they selected. Also, Service Specialist may call employers to develop jobs for customers. Follow-up Services for WIA - N/ A Comprehensive Assessments - N/A Career Counseling/Planning - One on one interviews by Service Specialists to determine customers' employment goals and any barriers to those goals. Case Management/Service Coordination - N/A Prevocational Services - N/A c. The Augusta Technical College agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment - Providing information regarding program openings to newspaper and TV stations for advertising purposes. Provision of

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

brochures and flyers regarding programs and financial aid. Participating in Job Fairs and similar events. Initial Assessment/lntake/Referral - Completion or assistance with completion of common intake forms. Referral to appropriate partner programs, and/or support services. Schedule testing if required (on-site). Orientation/Informational Services - Orientation and information regarding programs, financial aid, and testing. Provide information as to labor market and job availability through DOL and EOA. Provide information on adult literacy services available. Job Search/Job Placement - Refer and/or provide placement assistance via Augusta Technical College's Job Placement Office. Provide assistance with resume and cover letter preparation and job interviewing skills. Follow-up Services for WIA - For program completers, provide for completion of student and employer follow-up evaluations. Assist with WIA follow-up as required. Comprehensive Assessments - Admissions testing on site, with prior arrangement. Career Counseling/Planning - Once identified for training services, provide career counseling and initial assessment. If testing results in the need for remedial classes, assist with scheduling. For non-high school graduates, provide referral to adult literacy or GED classes as appropriate. Case Management Service Coordination - Coordinate case management and service provision with appropriate agencies within the One-Stop. Prevocational Services - For non-high school graduates, provide referral service to adult literacy and/or GED as appropriate. d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment - Provide information on EOA Programs (i.e. Energy Assistance, Head Start, Eviction Prevention, etc.) for use in Press Releases, joint flyers/pamphlets. Participate in Expos and similar events. Initial Assessment/lntake/Referral - Completion or assistance with completion of common Intake forms/database application. Basic assessment of assets, skills, resources and barriers/needs. Referral to programs or services. Orientation/Informational Services - Orientation and information regarding the services offered by EOA and basic information about other community resources/activities/programs for persons seeking assistance at the OneStop. Job Search/Job Placement – Provide customers/consumers bus tokens for transportation to interviews and first week on job. Follow-up Services for WIA – For customers/consumers that are EOA program participants, provide WIA Staff with any follow up information we receive on employment retention of WIA services recipients. Provide supportive services/assistance as needed for eligible participants, i.e.,

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Homeless Prevention, Head Start, Energy Counseling, Energy Assistance, etc. Comprehensive Assessments – N/A Career Counseling/Planning – N/A Case Management Service Coordination – Case Management Plan involves developing a self-sufficiency plan with participant to include employment, money management, budgeting, training/skills development, service delivery plan, referrals, etc. Services can be coordinated with OneStop partners, Homeless Task Force Partners, and other community agencies/organizations. Prevocational Services – N/A e. The Georgia Department of Labor - Rehabilitation Services agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment – Staff will be available to present the VR Program to groups and will participate in Job Fairs, Disability Awareness, etc. Initial Assessment/Intake/Referral – Staff will assess needs of all referrals whether they require only I & R or complete assessment. They will determine eligibility/ineligibility for the VR Program and will enter appropriate data within the system. Orientation/Informational Services – All referrals will receive orientation on One-Stop services, VR services, or services needed which are outside the One-Stop system. Job Search/Job Placement – Eligible clients will receive assistance with resumes and employment applications. They will receive information about the job market, job development and job placement. Job Clubs and Job Readiness training will be provided based on need. Follow-up Services for WIA – N/A Comprehensive Assessments - Comprehensive and Limited Vocational Evaluations and Work Evaluations will be provided according to need on all eligible clients. In-depth interviews to determine eligibility will be completed. These will determine functional assets and limitations. Career Counseling/Planning – In-depth vocational counseling and career planning will contribute to the development of a Work Plan. This will outline the vocational goal, actions needed to reach the goal, as well as time frames. Case Management Service Coordination – This will include routine counseling sessions, continued review of the customer needs and progress toward goals, and case file documentation. These will be conducted by phone, email, and personal contact. Prevocational Services - Job Readiness Workshops, Interviewing Skills (including mock interviews), and Work Adjustment Training will be provided for eligible customers.

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

f. The Augusta Housing Authority agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment – Recruitment of clients when public housing is available. Initial Assessment/lntake/Referral – Assistance with public and assisted - housing applications, assessment of housing eligibility and referral to other housing options. Orientation/Informational Services – Information concerning services provided by the Housing Authority as well as an orientation to Housing Authority programs. Explanation of eligibility of clients. Job Search/Job Placement – N/A Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – N/A Case Management Service Coordination – N/A Prevocational Services – N/A g. The AARP – Senior Community Service Employment Program, contingent upon the availability of program participants, agrees to contribute to the delivery of the following shared services for older workers visiting the South Augusta One-Stop Center: Outreach/Recruitment – Providing information regarding older workers for use in Press Releases. Participating in Job Fairs, EXPOs and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common Intake forms. Referral to applicable programs or support services to include scheduling appointments. Eligibility determination for referral to Intensive or Training Services under WIA. Orientation/Informational Services – Orientation and information regarding services for Older Workers at the One-Stop. Providing labor market information as available from sources such as DOL and EOA. Providing information regarding supportive services available. Providing information on local job vacancies and skills required for placement. Providing information on Adult Literacy services available in the local area. Job Search/Job Placement – Referral of applicants and Enrollees for job vacancies. Subsidized Title V enrollment for up to forty-seven (47) enrollees in Richmond County. Subsidized limited enrollment in OJT Work Experience Program and Specialized Training (ST) for a definite timeframe. Assistance in completing employment applications. Assistance with preparing resumes. Conducting limited practice interviews. Assisting with presentation of Job Clubs and Job Search Workshops for older workers. Monitoring Job Development progress of program enrollees.

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Follow-up Services for WIA – Job Retention Counseling for older workers, Career Development Counseling for older workers. Referrals to Training/Other Jobs and supportive services. Comprehensive Assessments – N/A Career Counseling/Planning – Career counseling for enrollees is part of the Individual Development Plan (lDP). The lDP includes information about the enrollee’s background, potential, and preferences, and has action steps the enrollee is expected to attain while in an enrollee job search status. Staff representatives can provide limited non-SCSEP counseling and planning for Older Workers who may either be applicants for SCSEP or only seeking services of the One-Stop. Case Management/Service Coordination – Service Coordination can be within One-Stop with participating partners or with other organizations with whom we routinely work. Prevocational Services – SCSEP can assist with Common Job Readiness/ Retention Workshops to include interviewing, resumes and punctuality. Paid work experience for forty-seven (47) program enrollees and available paid work experience under our OJT Work Experience Program for a limited number of enrollees for a specified period of time. h. The Richmond County Department of Family and Children Services agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – RCDFCS will provide outreach services by explaining agency programs and services to individuals in the community. Initial Assessment/Intake/Referral – RCDFCS will accept and disposition all applications for Temporary Assistance to Needy Families (TANF), Food Stamps, and Family Medicaid. Referrals will be made to all appropriate community partners and other state agencies as needed. Orientation/Informational Services – RCDFCS staff will thoroughly explain the eligibility criteria for the TANF, Food Stamps, and Family Medicaid programs to all customers. This includes an overview of all services offered by RCDFCS. Job Search/Job Placement – RCDFCS will provide employment services to all mandatory work participants in the T ANF program. The Employment Service program will support the customers through appropriate referrals to partner agencies and community resources, through identifying education/training needs, and through supportive services to promote self-sufficiency among our customers. Follow-up Services for WIA – N/A Comprehensive Assessments – Comprehensive Assessments - RCDFCS will refer all appropriate TANF customers to New Connections to Work, Department of Rehabilitation Services, Georgia Psychological Services, and Community Mental Health for assessment services. N/A

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Career Counseling/Planning – RCDFCS will develop a TANF Family Service Plan with each mandatory TANF work participant that clearly outlines the steps needed to achieve self-sufficiency. The steps may include assessments, education/training needs, and work experience; the final step will be full-time employment. Case Management/Service Coordination – RCDFCS will provide ongoing case management for all programs during the specified period of eligibility. Prevocational Services – RCDFCS will make all appropriate referrals to partner agencies and community resources. i. The Experience Works, Inc. agrees to contribute to the delivery of the following shared services to older workers in the South Augusta One-Stop Center: Outreach/Recruitment – Participate in EXPOs and other special events geared toward older job seekers, post fliers in PS agencies; advertise in Sr. News, etc. Initial Assessment/lntake/Referral – Have customer’s complete G2 screening forms; complete intake forms; make referrals when applicable. Orientation/Informational Services – Conduct orientation i.e., G2 services and other services through One-Stop. Job Search/Job Placement – Conduct job search through DOL and through newspapers, employers, etc. Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Provide one on one counseling i.e. career changes, future plans, etc. for older job seekers. Case Management Service Coordination – Work with customers to provide support services or refer to other agencies when needed to reach goals. Prevocational Services – Make referrals to training facilities or agencies that provide training, etc. when needed for customers to reach goals. j. The Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job Corps agrees to contribute to the delivery of the following shared services in the South Augusta One-Stop Center: Outreach/Recruitment – Outreach/Admissions staff create networks with youth-development agencies and community organizations, including OneStops, to share Job Corps' career development focus and reach prospective students. Initial Assessment/Intake/Referral – The Outreach/Admissions Counselor shall obtain, through a face-to-face interview with each applicant, pertinent data to make a determination of eligibility. Once this determination has been made, the counselor shall notify the applicant that he or she has met the basic eligibility criteria and shall obtain information needed for the additional factors for student selection and enrollment relating to background, needs and interest.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Orientation/Informational Services – During this process, prospective students will learn about Job Corps and the opportunities available to them. They will be informed about the responsibilities of being a Job Corps student and shown the connection between their Job Corps experience and achievement of their long term goals. Job Search/Job Placement – N/A Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Admissions Counselors shall inform applicants about the Job Corps' Career Development Services System and shall assist applicants in initiating career planning by: Discussing available vocational offerings, trade requirements, and waiting list. b. Using Labor Market Information to advise applicants regarding the career outlook for their expressed vocational interest and to assist applicants in selecting vocational preferences. c. Helping applicants complete a Personal Career Development Plan (PCDP) as a personalized blueprint which will be used throughout enrollment. Case Management Service Coordination – During the length of a student’s enrollment, Admissions Counselors are responsible for maintaining contact with the applicant to monitor their progress and offer supportive services. All attempts to contact students are to be documented. Prevocational Services – N/A k. The Goodwill Industries agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Provide staff members to recruit job seekers with barriers to employment who want to work. Initial Assessment/Intake/Referral – Make referrals to appropriate OneStop partners and community resources. Orientation/Informational Services – Conduct daily orientation and information sessions designed to familiarize job seeking consumers with the services available via the "One-Stop". Job Search/Job Placement – Provide job search and job placement assistance to job seeking customers as directed by Individual Service Plans. Follow-up Services for WIA – Provide services designed to facilitate job retention and career advancement as directed by Individual Service Plans. Comprehensive Assessments – N/A Career Counseling/Planning – Provide Case Management to the level determined appropriate in the Career Action Plan and as contracted by referral sources. a.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Case Management Service Coordination – Provide Case Management to the level determined appropriate in the Career Action Plan and as contracted by referral sources. Prevocational Services – Link job seeking customers to job readiness training within Goodwill and to services offered by partners. Collaborate with One-Stop partners to conduct on-site workshops. Job Readiness Workshops include: "Marketing Me on Paper" – Resume Workshop "Marketing Me Face to Face" – Interview Workshop Social Interaction – Learning Workplace Behavior Job Search Technology – Provide computers, printers, internet services and fax machines to assist job seekers with finding employment. Provide Career Scope testing for job seekers who need computerized assessment of their skills. Computer Training – Provide Keyboarding and Introduction to Computers to job seekers who need to increase their familiarity with computers. I. The Goodwill Industries Working Solutions agrees to contribute to the delivery of the following shared services at the South Augusta One Stop Center. Outreach/Recruitment – N/ A Initial Assessment/Intake/Referral – Conduct assessment of homeless customers and make agency referrals when appropriate. Job Search/Job Placement – Provide employment assistance and case management for verified homeless customers. Provide post employment support and follow-up services. Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Provide Case Management to the level determined appropriate in the Career Action Plan and as contracted by referral sources. Case Management Service Coordination – Provide Case Management to the level determined appropriate in the Career Action Plan and as contracted by referral sources. Prevocational Services – Link job seeking customers to short term supported Work Experience. Provide Employment Support and Retention services to include: IDs, Uniforms, Transportation, Safety Shoes, Tools, Interpreting, Dental Services, Drug Testing, Background Checks, Job Coaching, and Seminars. Specific Skills Training – Retail POS and Administrative Assistant for homeless job seekers. 9. Benefits Received: The parties agree that the benefits to be derived from the above services will be:

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

Increased customer access to programs. Cost-effective and efficient program delivery. Improved program retention due to a wider array of support for customers. Greater customer satisfaction. Non-duplication of services. Strengthened relationships among partner agencies. 10. Contributed Resources: (See Attachment to Resource Sharing Worksheet) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) b. The Georgia Department of Labor - Augusta Career Center agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) c. The Augusta Technical College agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) e. The Georgia Department of Labor - Rehabilitation Services agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) f. The Augusta Housing Authority agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.)

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

g. The AARP - Senior Community Service Employment Program (AARP SCSEP) agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) h. The Richmond County Department of Family and Children Services agrees to contribute the following staff and other resources to the local OneStop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) i. The Experience Works, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) j. The Job Corps agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) k. The Goodwill Industries agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) I. The Goodwill Industries Working Solutions agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed and the dollar value of each, and the fund source of each.) 11. Resource Allocation: The parties agree that the contributed resources and benefits set out in this Resource Sharing Agreement are in proportion to each other as determined by a reasonable estimate of the distribution of services and contributed resources to be made by each of the Partners over the course of this Agreement. Actual costs expended toward the provision of shared services and a measurement of actual benefit to each of the programs will be made available to the One-Stop operator by the parties at least on a quarterly basis. To the extent that the resources contributed or benefits derived become disproportionate, the parties agree to revisit and revise this Agreement as necessary. Resource allocation methodologies used will be in compliance with cost principles outlined in applicable OMB Circulars.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Richmond/Burke Job Training Authority, Inc.

- Partner Agency

Signature Date

Date

Jacqueline Dunn, Interim Executive Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor – Augusta Career Center - Partner Agency

Signature Date

Date

Wayne Beaty, Manager Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Augusta Technical College

- Partner Agency

Signature Date

Date

Terry Elam, President Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

CSRA Economic Opportunity Authority, Inc.

- Partner Agency

Signature Date

Date

Gloria Lewis, Executive Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor–Rehabilitation Services - Partner Agency

Signature Date

Date

Ava Scearce, District Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment C - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Augusta Housing Authority

- Partner Agency

Signature Date

Date

Jacob Oglesby, Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

AARP Foundation – SCSEP

- Partner Agency

Signature Date

Date

Bill Collins, Project Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Richmond County Department of Family and Children Services - Partner Agency

Signature Date

Date

Rosalyn Panton, Interim Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment C - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the

Experience Works, Inc.

- Partner Agency

Signature Date

Date

Billy Wooten, Regional Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Dynamic Educational Systems, Inc./Odle Management Group, LLC - Partner Agency

Signature Date

Date

Demona Warren, Career Developer Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency

Signature Date

Date

Ms. Meredith Vasquez, Executive Director Name and Title

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - SARC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/06 Date

Pauline Jenkins, WIB Chair Name and Title

For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency

Signature Date

Date

Ms. Meredith Vasquez, Executive Director Name and Title

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Area 12 - Richmond/Burke

Attachment B - SARC

Resource Sharing Agreement Attachment to Worksheet

Richmond County Affiliate One-Stop Goodwill Industries – South Augusta Contributed Resources PY 2006 July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority $35,588 1 Career Advisor, Full-time, 40 hours per week. Cost prorated between services to adults and dislocated workers.

Staff:

NonPersonnel:

$103,849 Costs include the following: materials/supplies, advertising, postage, insurance/bonding, staff travel, equipment lease/purchase, telecommunications, and perdiem fees and contracts. Costs also include $ 100,000 in One-Stop Operator contract costs covering South Augusta.

Fund Source:

Workforce Investment Act – Title I

B.

Partner:

Georgia Department of Labor – Augusta Career Center $16,888 1 DOL Services Specialist – 50% time

Staff: NonPersonnel: Fund Source:

$0

Wagner-Peyser, TAA, NAFTA

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Area 12 - Richmond/Burke

Attachment B - SARC

Resource Sharing Agreement Attachment to Worksheet C. Partner: Augusta Technical College $2,271 1 Recruiter, Part-time, 2 hours per week

Staff: NonPersonnel: Fund Source:

$0

Title II – WIA (adult education/literacy) Carl Perkins Vocational Education Act

D.

Partner:

CSRA Economic Opportunity Authority, Inc. $7,641 1 Community Developer, Part-time 13 hours per week

Staff:

NonPersonnel:

$725 Costs include materials/supplies, printing/copying, and staff travel.

Fund Source:

Community Services Block Grant, E&T Programs

E.

Partner:

Georgia Department of Labor –Rehabilitation Services $2,909 VR Counselor Associate, ½ day (4 hours per week)

Staff: NonPersonnel:

$4,278 Costs include staff travel and contracts to provide psychological evaluations to customers. Rehabilitation Act

Fund Source:

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Area 12 - Richmond/Burke

Attachment B - SARC

Resource Sharing Agreement Attachment to Worksheet F. Partner: Augusta Housing Authority $0 Staff: NonPersonnel:

$0 The purchase of Kiosk will be made during the year.

Fund Source:

Department of Housing and Urban Development

G.

Partner:

AARP Foundation - SCSEP $8,074 2 One-Stop Greeters Part-time, 20 hours per week (based on enrollee availability)

Staff:

NonPersonnel: Fund Source:

$0

Title V – Older Americans Act

H.

Partner:

Richmond County Department of Family and Children Services $7,500

Staff: NonPersonnel:

$1,866 Costs include materials/supplies, printing/copying, and staff travel.

Fund Source:

TANF (Temporary Assistance to Needy Families) (Social Security Act)

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Area 12 - Richmond/Burke

Attachment B - SARC

Resource Sharing Agreement Attachment to Worksheet I. Partner: Experience Works, Inc. $4,498 1 SCSEP Participant, 4 hrs per wk (10%) 1 Employment & Training Coordinator, 2 hrs per week (5%)

Staff:

NonPersonnel:

$367 Costs include materials/supplies, staff travel, advertising and postage.

Fund Source:

Title V – Older Americans Act WIA – Georgia’s Senior Strategy (GDOL) DESI/OMG - Job Corps $0 PENDING

J.

Partner:

Staff: NonPersonnel:

$0 Costs include:

Fund Source: K. Partner: Goodwill Industries, Inc. $282,561 1 One-Stop Manager – 100% time 1 Career Development Specialist, 100% time 1 Resource Center Technician, 50% time 1 Receptionist – 100% time 1 Placement Specialist – 100% time 1 Career Services Technician – 100% time 1 IT Instructor – 100% time

Staff:

NonPersonnel:

$14,720 Costs include materials/supplies, repairs/maintenance, utilities, staff travel, facility rental/usage, other: w/c, telecommunications.

Fund Source:

Department of Housing and Urban Development, Goodwill

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Area 12 - Richmond/Burke

Attachment B - SARC

Resource Sharing Agreement Attachment to Worksheet L. Partner: Goodwill Industries Working Solutions $57,985 1 Career Development Specialist – 100% time 1 Vocational Technician – 100% time

Staff:

NonPersonnel:

$720 Costs include printing/copying and telecommunication

Fund Source:

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Area 12 - Richmond/Burke

RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM RESOURCE SHARING AGREEMENT

Attachment B - BC

In accordance with the Workforce Investment Act of 1998 (hereinafter WIA), this Resource Sharing Agreement (hereinafter RSA) is entered into by and between the Richmond/Burke Counties Workforce Investment Board (hereinafter WIB) and the Partner Agencies listed below for the Affiliate One-Stop at Augusta Technical College, Waynesboro Campus in Burke County. 1. Partner Agencies: a. b. c. d. e. f. g. Richmond/Burke Job Training Authority, Inc. (R/B JTA) Georgia Department of Labor – Augusta Career Center (GDOL-CC) Augusta Technical College (ATC) CSRA Economic Opportunity Authority, Inc. (CSRA EOA, Inc.) Georgia Department of Labor – Rehabilitation Services (GDOL – RS) Burke County Department of Family and Children Services (BC DFCS) Experience Works, Inc.

2. Purpose: The WIA regulations provide that the responsibility for the provision of and financing for applicable core services and One-Stop operations is to be proportionate to the use of services at the center by individuals attributable to the Partners’ programs. The purpose of this RSA is to provide a framework for each of the Partners’ commitments regarding the allocation and sharing of operational costs and resources in the One-Stop system serving Burke County. The One-Stop Operator, a consortium consisting of the Richmond/Burke Job Training Authority, Inc., Augusta Technical College, and Georgia Department of Labor – Career Center has been designated by the WIB and will be responsible for the coordination of services and ensuring that Partner Agencies adhere to the terms of this Agreement. Details of the One-Stop Operator’s responsibilities will be more specifically outlined in the Operational Plan that is developed by the parties to this Agreement. 3. Duration: This RSA shall remain in effect from July 1, 2006 until June 30, 2007. 4. Modification: The Partners recognize that modifications to the RSA may be necessary during the period of performance. Any party may make a written request for modification to the WIB through the One-Stop Operator. In order to be valid, any modification to the RSA must be in writing and signed by all of the parties. Assignment of any responsibilities under this RSA by any of the parties shall be effective upon written notice to the other parties. 5. Termination: Notwithstanding any other provision of this contract, in the event that any of the sources of Partner funds for services under this contract no longer exist or in the event the sum of all obligations by the Partner incurred under this and all other contracts entered into exceeds the balance of available funds, then the Partner’s obligations under this Agreement shall immediately terminate upon receipt of written notification to the WIB through the One-Stop Operator. The certification by the legal

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

signatory of the Partner that occurrence of either of the events stated above shall be conclusive. This Agreement and applicable attachments to this Agreement may be terminated for cause, in whole or in part, by the WIB at any time for failure to perform any of the provisions hereof. The termination shall be accomplished by notice in writing and mailed or delivered to the address of the Partner in this Agreement or the last known subsequent address. The Partner will be required to submit a final expenditure report to the One-Stop Operator and/or other applicable Partners not later than 45 days after the effective date of written notice of termination. Upon termination of this Agreement or applicable attachments, the Partner shall not incur any new obligations after the effective date of the termination and shall cancel as many outstanding obligations as possible. The above remedies are in addition to any other remedies provided by law or the terms of this contract. This Agreement may be cancelled or terminated by any of the Parties without cause; however, the Party seeking to terminate or cancel this Agreement must give notice in writing of its intent to do so to the other Parties at least thirty (30) days prior to the effective date of cancellation or termination. The written notice must be mailed or delivered to the address shown above or to the last known subsequent address for the One-Stop Operator. The WIB reserves the right to suspend this Agreement in whole or in part if the Partner(s) fail to comply substantially with the terms of this Agreement, to provide the quality of service required, or to meet the specified completion schedule of its duties under this contract. The suspension shall be accomplished by notice in writing to the Partner(s) and shall specify the reason, suspension date, required corrective action for reinstatement, and other pertinent information or actions required to protect the interests of One-Stop customers. The written notice of suspension shall be mailed or delivered to the Partner address in this Agreement or to the last known subsequent address. 6. Patent Rights, Copyrights, and Rights in Data: The Partners agree if patentable items, patent rights, processes, or inventions are produced in the course of work supported and funded through this Agreement, the WIB shall determine whether protection of the invention or discovery shall be sought. The WIB will also determine how the rights to the invention or discovery, including any rights under any patent issued thereon, shall be allocated and administered in order to protect the public interest consistent with Government Patent Policy. Except as otherwise provided in this Agreement, the author or the WIB is free to copyright any books, publications, or other copyrightable materials developed in the course of, or under this Agreement. Should any copyright materials be produced as a result of this Agreement, the applicable federal agency and the WIB shall reserve a royalty-free nonexclusive and irrevocable right to reproduce, modify, publish, or otherwise use and to authorize others to use the work for government purposes.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

7. Memorandum of Understanding: This RSA including all attachments and modifications is incorporated by reference to the Memorandum of Understanding executed between the parties to this Agreement, including all modifications thereto. However, this RSA has a one-year term and may fluctuate as the parties’ budgets change. Modifications and/or expiration of the RSA shall not affect the validity of the Memorandum of Understanding. 8. Shared Services: (Only applicable services should be checked and described.) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – The R/BJTA will provide and/or participate in activities designed to make employer and job seeker customers aware of services available through the One-Stop. Outreach to other community organizations and the general public will be made for referral purposes also. Initial Assessment/Intake/Referral – The R/BJTA will provide potential customers initial assessment through Pre-Assessment review of customer information, household information, training interest and current job skills. Orientation/Informational Services – The R/BJTA will provide and/or participate in activities designed to make potential customers aware of the full array of applicable or appropriate services that are available through the One-Stop through WIA and/or other partner programs. Information on performance and program cost on eligible providers of training services for adult education, post-secondary Voc. Ed and Voc. Ed activities under the Perkins Act will also be provided. Job Search/Job Placement – The R/BJTA will coordinate its job search/job placement efforts with GDOL and other partner staff. Placement information will be verified and post-exit contact will be maintained with the customer. Follow-up Services for WIA – Through its Career Advisor staff, the R/BJTA will offer follow-up services to adult and/or dislocated worker customers to include counseling on the workplace on an as needed basis. Post exit contacts by Career Advisors will determine the need to provide the customer with services in this area. Comprehensive Assessments – The R/BJTA will provide comprehensive assessment services to WIA customers to include: Employment History; Education History; Training Goals; Intensive Career Development and Counseling; Test Administration for Basic Skills (as appropriate); Occupational Skills and Aptitude Evaluation; Assessment of Individual Interests and Motivation; Discussion/Reaction to Non-Traditional Employment and Labor Market Information; Financial Resource/Needs (ITA and other Financial Aid) and Supportive Services Needs; Individual Interviews and Completion of Assessment/Individual Employment Plan resulting in the Customer Service Plan (within the state automated system). Career Counseling/Planning – Intensive Career Development and Counseling is provided through Career Advisor staff as part of the comprehensive assessment process to include the use of Labor Market

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

Information, assessment results, employment plan development and the provision of information on appropriate training opportunities. Case Management/Service Coordination – This service is provided by Career Advisor staff to adult and/or dislocated worker customers who are registered under WIA and who also may be receiving services through another partner agency. Career Advisors will take the lead on coordinating this support to customers to address any needs or barriers that may be preventing a customer from participating in intensive/training services and/or becoming gainfully employed. Prevocational Services – N/A – Referral to other partner resources. b. The Georgia Department of Labor – Augusta Career Center agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – DOL Marketing Representatives call on employers in Burke County to market the services of the Labor Department. A DOL Service Specialist goes to the Burke County DFCS office for registration and job search for TANF clients. Initial Assessment/Intake/Referral – One on one interviews conducted by DOL Service Specialist with customers to determine skills and interests. Information is entered into the GWS and referrals made to appropriate service providers. Orientation/Informational Services – Orientation and information about the services of the Department of Labor and the WIA One-Stop may be given by DOL Service Specialist on a one on one basis with each customer. Job Search/Job Placement – Customers can select a job from computerized job list. A DOL Service Specialist may refer the customer to the job selected. Also, Service Specialist may call employers to develop jobs for customers. Follow-up Services for WIA – Tracking of WIA enrollees through unemployment insurance wage reports (WG15). Comprehensive Assessments – N/A Career Counseling/Planning – One on one interview by Service Specialists to determine customer employment goals and any barriers to those goals. Case Management/Service Coordination – If additional needs are identified by Service Specialist that are not addressed by DOL/One-Stop staff, then referrals to appropriate agencies would be made. Prevocational Services – Although workshops are not given at this time at the One-Stop Center, Service Specialist may give the same information to customers on a one on one basis. Job search workshops are given at the Burke County DFCS office once a week for TANF clients. c. The Augusta Technical College agrees to contribute to the delivery of the following shared services in the local One-Stop Center:

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

Outreach/Recruitment – Providing information regarding program openings to newspaper and TV stations for advertising purposes. Provision of brochures and flyers regarding programs and financial aid. Participating in Job Fairs and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common intake forms. Referral to appropriate partner programs, and/or support services. Schedule testing if required (on-site). Orientation/Informational Services – Orientation and information regarding programs, financial aid, and testing. Provide information as to labor market and job availability through DOL and EOA. Provide information on adult literacy services available. Job Search/Job Placement – Refer and/or provide placement assistance via Augusta Technical College’s Job Placement Office. Provide assistance with resume and cover letter preparation and job interviewing skills. Follow-up Services for WIA – For program completers, provide for completion of student and employer follow-up evaluations. Assist with WIA follow-up as required. Comprehensive Assessments – Admissions testing on site. Career Counseling/Planning – Once identified for training services, provide career counseling and initial assessment. If testing results in the need for remedial classes, assist with scheduling. For non-high school graduates, provide referral to adult literacy or GED classes as appropriate. Case Management/Service Coordination – Coordinate case management and service provision with appropriate agencies within the One-Stop. Prevocational Services – For non-high school graduates, provide referral service to adult literacy and/or on-site GED as appropriate. d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Provide information on EOA Programs (i.e. Energy Assistance, Head Start, Eviction Prevention, Prescription Assistance, etc.) for use in Press Releases, joint flyers/pamphlets. Participate in Expos and similar events. Initial Assessment/Intake/Referral – Completion or assistance with completion of common Intake forms/database application. Basic assessment of assets, skills, resources and barriers/needs. Referral to programs or services. Orientation/Informational Services--Orientation and information regarding the services offered by EOA and basic information about other community resources/activities/programs for persons seeking assistance at the OneStop. Job Search/Job Placement – Assist customers/consumers with resume and/or cover letter for jobs, completion of employment applications, discuss interviewing issues, refer to DOL and other agencies/organizations and businesses for employment opportunities.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

Follow-up Services for WIA – For customers/consumers that are EOA program participants, provide WIA Staff with any follow up information we receive on employment retention of WIA services recipients. Provide supportive services/assistance as needed for eligible participants, i.e., Homeless Prevention, Head Start, Energy Counseling, Energy Assistance, etc. Comprehensive Assessments – N/A Career Counseling/Planning – N/A Case Management/Service Coordination – Case Management Plan involves developing a self-sufficiency plan with participant to include employment, money management, training/skills development, service delivery plan, referrals, etc. Services can be coordinated with One-Stop partners, Homeless Task Force Partners, and other community agencies/organizations. Prevocational Services – N/A e. The Georgia Department of Labor – Rehabilitation Services agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – Staff will be available to present the VR Program to groups and will participate in Job Fairs, Disability Awareness, etc. Initial Assessment/Intake/Referral – Staff will assess needs of all referrals whether they require only I & R or complete assessment. They will determine eligibility/ineligibility for the VR Program and will enter appropriate data within the system. Orientation/Informational Services – All referrals will receive orientation on One-Stop services, VR services, or services needed which are outside the One-Stop system. Job Search/Job Placement – Eligible clients will receive assistance with resumes and employment applications. They will receive information about the job market, job development and job placement. Job Clubs and Job Readiness training will be provided based on need. Follow-up Services for WIA – N/A Comprehensive Assessments – Comprehensive and Limited Vocational Evaluations and Work Evaluations will be provided according to need on all eligible clients. In-depth interviews to determine eligibility will be completed. These will determine functional assets and limitations. Career Counseling/Planning – In-depth vocational counseling and career planning will contribute to the development of a Work Plan. This will outline the vocational goal, actions needed to reach the goal, as well as time frames. Case Management/Service Coordination – This will include routine counseling sessions, continued review of the customer needs and progress toward goals, and case file documentation. These will be conducted by phone, email, and personal contact.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

Prevocational Services – Job Readiness Workshops, Interviewing Skills (including mock interviews) and Work Adjustment Training will be provided for eligible customers. f. The Burke County Department of Family and Children Services agrees to contribute to the delivery of the following shared services in the local One-Stop Center: Outreach/Recruitment – DFCS will provide information on programs and support services available through the department. Worker will be available to participate in Job Fairs, EXPOs and for public speaking at Civic Clubs and Community Agencies. Initial Assessment/Intake/Referral – DFCS will provide assistance in completing applications for assistance, and will accept applications and conduct manual eligibility interviews. Worker will conduct initial employability assessment and referral to other community resources as appropriate. Orientation/Informational Services – DFCS will provide explanation of TANF employability requirements and information on job placement services available in the local area, as well as an explanation of the Medicaid and Food Stamp programs available at the local DFCS office. Adult and Child Protective Services and adoption information will also be presented. Job Search/Job Placement – N/A Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – N/A Case Management/Service Coordination – N/A Prevocational Services – N/A g. The Experience Works, Inc. agrees to contribute to the delivery of the following shared services to older workers in the local One-Stop Center: Outreach/Recruitment – Participate in Sr. EXPO, Job Fairs, and other special events for seniors (older Job seekers); place ads in Sr. News and newspapers, and post fliers in PS agencies. Initial Assessment/Intake/Referral – Have customer complete G2 screening form; complete common intake and referral form. Orientation/Informational Services – Conduct orientation i.e. G2 services and how to access services through One-Stop Center. Job Search/Job Placement – Conduct job search through services available at One-Stop, classified ads, etc. Follow-up Services for WIA – N/A Comprehensive Assessments – N/A Career Counseling/Planning – Provide one-on-one counseling i.e. career changes, future plans, etc. for older job seekers. Case Management/Service Coordination – Work with customers to provide or refer to other services when needed to reach employed.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

Prevocational Services – Make referrals to training facilities or agencies that provide training, etc. when needed. 9. Benefits Received: The parties agree that the benefits to be derived from the above services will be: Increased customer access to programs. Cost-effective and efficient program delivery. Improved program retention due to a wider array of support for customers. Greater customer satisfaction. Non-duplication of services. Strengthened relationships among partner agencies. 10. Contributed Resources: (See Attachment to Resource Sharing Worksheet) a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) b. The Georgia Department of Labor – Augusta Career Center agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) c. The Augusta Technical College agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) e. The Georgia Department of Labor – Rehabilitation Services agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) f. The Burke County Department of Family and Children Services agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.)

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

g. The Experience Works, Inc. agrees to contribute the following staff and other resources to the local One-Stop Center to perform the shared services described above: (Provide description of staff and non-personnel items to be contributed, the dollar value of each, and the fund source of each.) 11. Resource Allocation: The parties agree that the contributed resources and benefits set out in this Resource Sharing Agreement are in proportion to each other as determined by a reasonable estimate of the distribution of services and contributed resources to be made by each of the Partners over the course of this Agreement. Actual costs expended toward the provision of shared services and a measurement of actual benefit to each of the programs will be made available to the One-Stop operator by the parties at least on a quarterly basis. To the extent that the resources contributed or benefits derived become disproportionate, the parties agree to revisit and revise this Agreement as necessary. Resource allocation methodologies used will be in compliance with cost principles outlined in applicable OMB Circulars.

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/07 Date

Pauline Jenkins, WIB Chair Name and Title

For the Richmond/Burke Job Training Authority, Inc.

- Partner Agency

Signature Date

Date

Jacqueline Dunn, Interim Executive Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/07 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor-Augusta Career Center - Partner Agency

Signature Date

Date

Wayne Beaty, Manager Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/07 Date

Pauline Jenkins, WIB Chair Name and Title

For the Augusta Technical College

- Partner Agency

Signature Date

Date

Terry Elam, President Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/07 Date

Pauline Jenkins, WIB Chair Name and Title

For the CSRA Economic Opportunity Authority, Inc. - Partner Agency

Signature Date

Date

Gloria Lewis, Executive Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

Date

Pauline Jenkins, WIB Chair Name and Title

For the Burke County Department of Family and Children Services - Partner Agency

Signature Date

Date

Carol Christopher, Interim Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

9/1/07 Date

Pauline Jenkins, WIB Chair Name and Title

For the Georgia Department of Labor-Rehabilitation Services - Partner Agency

Signature Date

Date

Ava Scearce, District Director Name and Title

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RICHMOND/BURKE COUNTIES WORKFORCE INVESTMENT SYSTEM

Attachment B - BC

The parties named below enter this Agreement in good faith on behalf of their corresponding organizations and stakeholders.

For the Richmond/Burke counties Workforce Investment Board:

Signature

Date

Pauline Jenkins, WIB Chair Name and Title

For the

Experience Works, Inc.

- Partner Agency

Signature Date

Date

Billy Wooten, Regional Director Name and Title

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Resource Sharing Agreement Attachment to Worksheet

Attachment B - BC

Burke County Affiliate One-Stop Augusta Technical College – Waynesboro Campus Contributed Resources PY 06 July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority, Inc. $35588 1 Career Advisor – Full-time 40 hours per week – costs prorated between services to adults and dislocated workers.

Staff:

NonPersonnel:

$59,685 Costs include the following: Costs for materials/supplies, repairs/maintenance, insurance/bonding, staff travel, telecommunications, advertising and postage. Costs also include $52,840 One-Stop Operator contract costs covering Burke County’s pro-rated share.

Fund Source: B. Partner:

Workforce Investment Act – Title I Georgia Department of Labor – Augusta Career Center $33,778 1 Service Specialist – Full-time 40 hours per week.

Staff: NonPersonnel:

$700 Costs include materials/supplies and staff travel.

Fund Source:

Wagner-Peyser, TAA, NAFTA

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Resource Sharing Agreement Attachment to Worksheet
C. Partner:

Attachment B - BC

Georgia Department of Labor – Vocational Rehabilitation $2,874 1 VR Counselor, (1) 4 hour day per week

Staff: NonPersonnel:

$10,833 Costs include staff travel and contracts to provide psychological evaluations to customers and to include other VR services Rehabilitation Act

Fund Source:

D.

Partner:

Augusta Technical College $2,101 1 Admissions Assistant, Billing, Payroll (prorata share)

Staff: NonPersonnel:

$12,760 Costs include materials and supplies, repairs/maintenance, utilities, non Real Estate Rentals, facility usage and telecommunications.

Fund Source:

Title II – WIA (adult education/literacy) Carl Perkins Vocational Education Act CSRA Economic Opportunity Authority, Inc. $7,858 1 Intake/Service Worker 12 hours per week

E.

Partner:

Staff:

NonPersonnel:

$575 Costs include materials/supplies, printing/copying, and staff travel.

Fund Source:

Community Services Block Grant, E&T Programs

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Resource Sharing Agreement Attachment to Worksheet
F. Partner:

Attachment B - BC

Burke County Department of Family and Children Services $648 1 Community Resource Specialist (4 hours 1 x per month)

Staff: NonPersonnel:

$9 Cost include staff travel.

Fund Source:

TANF (Temporary Assistance to Needy Families) (Social Security Act)

G.

Partner:

Experience Works, Inc. $4,498 1 SCSEP Participant, 4 hours per week 1 Employment & Training Coordinator, 2 hours per week

Staff:

NonPersonnel:

$367 Costs include materials/supplies, staff travel, advertising and postage.

Fund Source:

Title V – Older Americans Act WIA – Georgia’s Senior Strategy (GDOL)

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Attachment C Performance Worksheets
PY2007-PY2008 Performance Targets Local Area Name: Richmond/Burke Counties – Area 12 Performance Measures
Customer Satisfaction Index Participants – ACSI Score Employers – ACSI Score Entered Employment Rate Adults Dislocated Workers Older Youth Retention Rate Adults Dislocated Workers Older Youth Younger Youth Average Earnings / Gain Adults Dislocated Workers Older Youth Credentials Rate Adults Dislocated Workers Older Youth Younger Youth Diploma/GED Rate Younger Youth Skills Attainment Rate

PY2007 Target

PY2008 Target

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Attachment D Local Administrative Assurances PY 2007 - 2008
Local workforce areas must ensure that area staff, contractors, and partners are accountable to all state and federal laws, regulations and policies. By signatures on the local Workforce Plan, the area assures the state that the following provisions will be met for PY 2007 - 2008: 1. Policies and procedures will be developed for soliciting and contracting with training providers for adult and dislocated worker training services that are not part of the Individual Training Account (ITA) system. [WIA Sec. 118 (b)(9)] Policies and procedures will be developed for identifying and competitively procuring youth activity providers. Policies will include evaluation criteria used and desired program elements, as required by WIA. [WIA Sec. 118 (b)(9)] Memoranda of Understanding (MOUs) have been established between the local Workforce Investment Board and: a) all required WIA partners; and b) other partners participating in the local One-Stop system. [WIA Sec. 118 (b)(2)(B)] The MOUs will be considered part of the area's comprehensive WIA plan and will be available locally for review upon request. Area staff, partners and subcontractors will comply fully with the nondiscrimination and equal opportunity provisions of the following laws: • Section 188 of the WIA, which prohibits discrimination against all individuals in the United States on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief, and against beneficiaries on the basis of either citizenship/status as a lawfully admitted immigrant authorized to work in the United States or participation in any WIA Title I-financially assisted program or activity; Title VI of the Civil Rights Act of 1964, as amended, which prohibits discrimination on the bases of race, color, and national origin; Section 504 of the Rehabilitation Act of 1973, as amended, which prohibits discrimination against qualified individuals with disabilities; The Age Discrimination Act of 1975, as amended, which prohibits discrimination on the basis of age; and

2.

3.

4.

• • •

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Title IX of the Education Amendments of 1972, as amended, which prohibits discrimination on the basis of sex in educational programs.

5.

No funds received under the WIA will be used to assist, promote, or deter union organizing. [WIA Sec.181 (b)(7)] The local Workforce Investment Board assures that all awards of federal and state funds shall be accounted for using generally accepted accounting principles, and treated in accordance with federal cost principles that apply to the type of entity receiving funds, including OMB Circular A-87 for units of state or local government; A-21 for institutions of higher learning; A-122 for private, nonprofit organizations; and 48 CFR, Part 31 for private, for-profit organizations. The local Workforce Investment Board assures that audits of covered organizations shall conform to the federal Single Audit Act and OMB Circular A133. The area's financial management system will satisfactorily account for and document the receipt and disbursement of all WIA funds. Further, effective internal controls in place will safeguard assets and ensure their proper usage (including property location and usage). [WIA Sec. 184 (a)(1)] The local area's financial system will permit the tracking of program income and potential stand-in costs. [WIA Sec. 185 (f)(1)&(2)] The local area will prepare and submit required financial reports in a timely manner, and WIA operations funded wholly or in part with state and/or federal funds will maintain financial and program records with all supporting documents for at least three years from the date of submission of the closeout reports for each program. [WIA Sec. 185 (e)(1)] Any information or records concerning an individual or employing unit obtained by the Georgia Department of Labor in the administration of the Employment Security Law or other federally funded programs for which the department has responsibility are, by law, private and confidential [O.C.G.A. 34-8-120 et seq.]. The area agrees to abide by all state and federal laws, rules, and regulations regarding the confidentiality of such records. There are criminal sanctions for unauthorized release of such information. The area further agrees not to divulge any private or confidential information concerning any individual or employing unit to any unauthorized person without the informed consent of both the individual employee and the related employing unit, or, when applicable, of a particular customer. The Georgia Open Records Act requires government agencies and their private contractors to allow inspection of "public records" by citizens who request such inspection [O.C.G.A. 50-18-70 et seq.]. Georgia Department of Labor information and records on individuals and employing units described above are exempt from the disclosure requirements of the Georgia Open Records Act. The area agrees to fully comply with the Georgia Open

6.

7.

8.

9.

10.

11.

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Records Act, which may require a timely written response (within three days of the inspection request) denying inspection of such records and stating the applicable statutory authority for denying the request. 12. Local areas will comply with the security and privacy standards of Public Law 104-191 - the Health Insurance Portability and Accountability Act of 1996. Veterans and other qualified persons will be provided priority in all USDOLfunded workforce services in accordance with the Jobs for Veterans Act (P.L. 107-288), (38 USC 4215). Migrant and seasonal farmworkers will be provided the same range and quality of services as non-migrants, and equity of service will be afforded to migrant and seasonal farmworkers in all labor exchange services provided in the area. [20 C.F.R., Part 653] Local areas will comply with section 101 of Public Law 109-149 which limits the salary and bonus compensation for individuals who are paid by funds appropriated to the Employment and Training Administration and provided to recipients and sub-recipients.

13.

14.

15.

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Richmond/Burke Workforce Investment Board

Attachment E

One-Stop Operator Consortium
Georgia Department of Labor Career Center Manager Richmond/Burke Job Training Authority, Inc. Executive Director Managing Directors Augusta Technical College President

Resource Facilitator

One-Stop Coordinator Service Integration Customer Flow Customer Satisfaction etc.

Clerical Support

Richmond County

Burke County

Comprehensive Site GDOL Augusta Career Center Partner Agencies

Electronic Sites Hephzibah Blythe W. Augusta S. Augusta Affiliate Site South Augusta Goodwill Industries Partner Agencies

Electronic Site Midville

Electronic Site Girard

Electronic Site Sardis

Affiliate Site ATC Waynesboro Partner Agencies

Mobile Learning Lab

Electronic Site Keysville

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Attachment F1

Richmond/Burke Job Training Authority, Inc.
WIB Approved: 4/22/03

Programmatic Policy Issuance: P00-10-05 Subject: Priority of Service for Intensive and Training Services When Adult Funds are Determined to be Limited Supervisory Staff, Customer Services Staff (Adult, Dislocated Worker), Planner/Procurement Specialist 11/01/00 Revised: 6/22/05 Revision No: 5

Distribution:

Effective:

The purpose of this policy is to provide guidance on the prioritization process for customers receiving services should it be determined that adult funds are inadequate to meet the needs of job seekers. The following policy shall apply when adult funds are 25% or less of the total availability in a given program year: Priority shall be given to recipients of public assistance and other low income individuals for intensive and training services. This does not mean that only recipients of public assistance and other low income individuals may receive WIA adult funded intensive and training services. The WIB has established a policy that gives priority consideration to these groups and also serves other individuals meeting eligibility requirements. Priority I Veterans and Public Assistance recipients and other low income individuals at or below poverty level – Allocate 75% of ITA and supportive service WIA dollars. Public Assistance recipients and Low Income eligible veterans will receive first priority over non-veterans. (Dislocated Workers who are veterans will receive priority over non-veterans). Individuals whose incomes are between 101% and 125% of the Poverty Level. Allocate 25% of ITA and supportive service WIA dollars. Veterans will receive priority over non-veterans. (Dislocated Workers who are veterans will receive priority over non-veterans).

Priority II

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Attachment F1

Richmond/Burke Counties Eligibility at Low Income Level
Family Size 1 2 3 4 5 6 7 8 For each person over 8 add: Metropolitan Area 4,900 6,600 8,525 10,520 12,415 14,520 16,625 18,730 2,105

Eligibility at
125% Family Size 1 2 3 4 5 6 7 8 For each person over 8 add: Adult Self-Sufficiency at 150% Family Size 1 2 3 4 5 6 7 8 For each person over 8 add: • • Effective: June 12, 2006 Metropolitan Area = Richmond and Burke Counties Metropolitan Area 7,350 9,900 12,787 15,780 18,622 21,780 24,937 28,095 3,157 Metropolitan Area 6,125 8,250 10,656 13,150 15,519 18,150 20,781 23,412 2,631

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Attachment F2

Richmond/Burke Job Training Authority, Inc.
WIB Approved: 4/22/03

Programmatic Policy Issuance: P02-04-03 Subject: Distribution: Individuals/Target Groups Served in the Area Supervisory Staff, Customer Services Staff (Adult/Dislocated Worker/Youth), Planner/Procurement Specialist 11/01/00 Revised: Revision No:

Effective:

The purpose of this policy is to identify the individuals and target groups approved by the Workforce Investment Board to be served in the area. Individuals having one or more of the following characteristics will be served through training and/or referral to partner services. • • • • Unemployed Lacks Self-Sufficiency Poor Work History Underemployed • • • • Poor Basic Skills Lacks High School Diploma or GED Disabled Offender

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Attachment F3

Richmond/Burke Job Training Authority, Inc.
WIB Approved: Programmatic Policy Issuance: P00-11-03 Subject: Eligibility Guidelines for Needs-Related Payments and Supportive Services for Adults/Dislocated Workers and Youth Supervisory Staff, Customer Services Staff (Adult/Youth), Planner/Procurement Specialist Revised: 1/10/07 Revision No.: 05 01/23/07

Distribution:

Effective: 11/01/00

The purpose of this policy is to ensure that financial assistance is made available to support customers receiving WIA services. The following guidelines shall be used for determining customer eligibility for needsrelated payments and/or supportive services and the level of payment. SUPPORTIVE SERVICES PAYMENTS FOR ADULTS/DISLOCATED WORKERS AND YOUTH Supportive Services for adults and dislocated workers will include the following: Needs-Related Payment (Not Currently Available); Assistance with meals and transportation; Assistance with transportation cost to customers in Intensive Services; Assistance with child care and dependent care; Assistance with housing; Referrals to medical and dental services; Assistance with uniforms or other appropriate work attire and work related tools, including such items as eyeglasses and protective eye gear; Services/materials for the disabled; Emergency assistance to meet household expenses or other justified expenses. Supportive Services for youth will include the following: Linkages to community services; Assistance with transportation and meals; Assistance with child care and dependent care; Assistance with housing; Referrals to medical and dental services; Assistance with uniforms or other appropriate work attire and work related tools, including such items as eyeglasses and protective eye gear;

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Services/materials for the disabled; Emergency assistance to meet household expenses or other justified expenses. NEEDS-RELATED PAYMENT FOR ADULTS AND DISLOCATED WORKERS Eligibility: In order to receive a needs-related payment an adult must meet these criteria: 1) Be unemployed, 2) Not qualify for, or have ceased qualifying for, unemployment compensation; and 3) Be enrolled in a program of training services under WIA. Eligibility: In order to receive a needs-related payment a dislocated worker must meet these criteria: 1) Be unemployed, and a) b) Have ceased to qualify for unemployment compensation or trade readjustment allowance under TAA or NAFTA-TAA; and Be enrolled in a program of training service under WIA by the end of the 13th week after the most recent layoff that resulted in a determination of the worker’s eligibility as a dislocated worker, or, if later, by the end of the 8th week after the worker is informed that a short-term layoff will exceed 6 month;

or 2) Be unemployed and did not qualify for unemployment compensation or trade readjustment assistance under TAA or NAFTA-TAA.

Payment Method: NOT CURRENTLY AVAILABLE

SUPPORTIVE SERVICES POLICIES
The following supportive services will be made available to customers to ensure that proper supports are in place for effective program participation. Childcare For one or more children under the age of six, $11.00 per day will be provided to assist with day care if customer attends training for 3 hours or more. OR

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Meals For each day a customer attends class, $5.00 will be provided to assist with meals. and Transportation For each day class is attended $6.00 will be provided to assist with transportation costs.

ADDITIONAL SUPPORTIVE SERVICE GUIDELINES Support will also be made available in the areas identified below to adult/ dislocated worker/youth customers, in good standing, to aid in effective program participation and/or completion. Limitations: Maximum $300 limit on any one or combination of services during participation in the program. Health Care Definition – A short-term health-related expense (non-surgical) that occurs while customer is in training and that needs immediate attention. Medical (Physical Examinations) Definition –Physical exams required to obtain employment. Dental Definition – Dental services or exams that need immediate attention in order for customer to participate in or remain in training. Limitations – Referrals to other agencies only. If services are based on ability to pay, maximum dollar limit availability will apply. Optical Definition – cost of medical examination to determine need for eyeglasses and purchase of glasses.

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Uniforms/Tools/Work Attire Definition – Assistance to purchase uniforms or other appropriate work attire and workrelated tools to obtain employment. Emergency Aid Definition – Assistance for meeting household expense, e.g. rent, gas, electricity, water, or other justified expense as determined by the Career Advisor in emergency situation. Purchase of automobile tires is not allowable. Services/Materials for the Disabled Definition – Special services or equipment required by a disabled person in order to participate in WIA programs. Limitations – Referral to other agencies only. Any reasonable request for cost of rent/purchase of equipment will be considered on an individual basis. The maximum dollar limit availability will apply.

OUT-OF-AREA SUPPORTIVE SERVICES Additional support will be available to customers who are attending out-of-area training. Out-of-area training is training located outside our commuting area and it is necessary for the customer to remain over night. These additional supportive services will help pay the cost of attending out-of-area training. Customers considering out-of-area training must be able to demonstrate the ability to financially support themselves during the training period. The following additional supportive services will be made available to the customer. Travel The customer will be paid the Authority's current mileage rate based on Map Quest distance for travel to the training location and to return home. This is a one time payment. Lodging If the training provider has a provision for lodging in its literature/brochure, that lodging will be used; otherwise, the customer will be paid $200 per week for lodging. A partial week will be prorated.

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Payments Schedule: Advance Payment: First week's supportive services payment for meals, transportation, lodging and one-way travel to out-of-area location may be paid to the customer in advance. Subsequent payments for meals, transportation and lodging will be paid weekly based on submission of a Time and Attendance Record to the Career Advisor. This payment will include the one-way travel to return home.

Weekly Payments:

Final Payment:

COORDINATION OF SUPPORTIVE SERVICE A customer will not be authorized a supportive service if that support is being provided by or available from another agency; to include supportive services in the needs-related payment area (e.g., meals and transportation for adults and dislocated workers). If funds are available through other funding sources, the WIA Career Advisor will coordinate the receipt of these funds with the providing agency. A record of each supportive service authorized should be maintained on the reverse side of the Supportive Service Eligibility Verification Form – Part IV: Supportive Services Authorization/Receipt. Customers receiving supportive services should be re-evaluated quarterly or as activities change to determine if needs have changed. DOCUMEMTATION OF SERVICES The Request for Assistance/Supportive Services will be used to document the request for WIA supportive services. If WIA funds are being requested, the need will be fully documented. To qualify for needs-related payments an adult must meet the requirements of Section 663.820 of the regulations listed above and dislocated workers must meet Section 663.825 listed above. The Career Advisor is responsible for coordinating the receipt of supportive service.

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Attachment F4

Richmond/Burke Service Workforce Investment Area 12 Richmond/Burke Job Training Authority
WIB Approved: Programmatic Policy Issuance: P02-10-01 5/03/05

Subject:

Post Employment Non-Cash Award Policy for Adults, Dislocated Workers, and Older Youth Receiving Follow-Up Services All Staff, Service Providers 11/1/02 Revised: 7/1/05 Revision No.: 2

Distribution: Effective:

The purpose of this policy is to establish guidelines for receipt of non-cash postemployment award during follow-up services following completion of training and entering employment and employment retention. The following criteria will be used to determine if a customer is eligible for postemployment award packages: 1. Completion/Employment Award Package A $50.00 non-cash Post-Employment Package will be awarded to an Adult Dislocated Worker or Older Youth who, following completion of program: 1) 2) 3) Has earned or awaiting receipt of a nationally, state or locally recognized credential; Is employed first quarter after exit; and Returned the Customer Follow-Up Response Card with completed PostEmployment Follow-up Questionnaire.

2. Retention Award Package A $125.00 non-cash Post-Employment Package will be awarded to an Adult, Dislocated Worker, or Older Youth who: 1) 2) 3) Was employed first quarter after exit; and Is still employed the second and third quarter after exit (job does not have to be with same employer); and Earned a nationally, state or locally recognized credential (if not attained at completion/employment); and

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4)

Returned the Customer Follow-Up Response Card with completed PostEmployment follow-up Questionnaire.

Each non-cash post-employment award package will be based on the specific needs of the customer to assist with employment retention. Examples of the award package items are gas card, certificate for uniforms or work clothing, childcare certificate, daily planner, work tools, etc.

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Attachment F5

Richmond/Burke Job Training Authority, Inc.
WIB Approved: 10/24/00

Programmatic Policy Issuance: P00-10-08 Subject: Distribution: Demand Occupations Supervisory Staff, Customer Services Staff Adult/Dislocated Worker/Youth, Planner/Procurement Specialist 11/01/00 Revised: Revision No:

Effective:

The purpose of this policy is to identify the process used by the Workforce Investment Board (WIB) to designate/approve demand occupations. The following guidelines shall be used: As part of the planning process or as needed, Authority staff will present regional labor market information from the Workforce Information and Analysis Division of the Georgia Department of Labor and/or other data sources that may be available for the WIB’s review. In addition, other demand occupations can be identified based on local (Richmond County and Burke County) labor market information. Jobs identified for adults should provide incomes at 150% of the poverty level with employer assisted benefits (to include health and/or reasonable career advancement opportunities) AND training that can be completed in two (2) years or less. Additionally WIB members may at any time, identify any current and projected skill needs of business in the area and any projected needs of industries/businesses that the workforce area is trying to attract.

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Attachment G

Richmond/Burke Job Training Authority, Inc.
WIB Approved: 07/25/06 JTA Approved: 07/26/06 Procedure: Distribution: Grievance Procedure Workforce Investment Board, Youth Council, Job Training Authority, Inc. Board and Staff, Service Providers, Customers Revised: 2/1/07 Revision No.: 3

Effective: 7/1/94

General Grievance Procedures In accordance with Section 188 of the Workforce Investment Act (WIA), (Public Law 105-220) and U.S. Department of Labor Regulations 20 CFR Parts 667.600 and 667.610 the Richmond/Burke Workforce Investment Area 12 has established these procedures for filing grievances or complaints about its program and activities from staff, customers, sub-recipients, bidders, and other interested persons. Types of Grievances and Scope of Review Complaints involving violations of the Act, Regulations, grants or other agreements under the WIA (excluding complaints of discrimination) as alleged by applicants, customers, WIA funded employees, and recipients of WIA funds should use procedures outlined in this directive. Complaints involving terms and condition of employment as alleged by WIA-funded staff will be filed under personnel policies and procedures established by Richmond/Burke Job Training Authority, Inc. or its service providers where appropriate. These procedures must be exhausted prior to submitting a complaint in accordance with WIA grievance procedures outlined in this directive. Local level decisions appealed to the Governor will be reviewed on the basis of adherence to reasonable and established procedures. Where such procedures have not been followed, and/or the action taken was arbitrary or capricious, the case will be sent back to the Authority for re-examination and/or corrective action. The determination will be reviewed where a compliant has been filed in accordance with the procedure herewith established. Complaints and inquiries from bidders, after proposal selections are made under competitive negotiation processes, must first address the Authority's established procedure for administrative review of contract grant award protests, disputes and claims. If not satisfied, a formal grievance may be filed only if it is based on a violation of WIA, published regulations, and state or local procurement requirements. Appeals will be reviewed strictly on the basis of adherence to established procedures, and determinations of fact made during a local level review will be accepted as such. Where

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Attachment G

established procedures were not followed and/or decisions were made in an arbitrary or capricious manner, the case will be remanded to the Authority for re-examination and/or corrective action. Employers who hire WIA Program customers under an On-the-Job Training (OJT) contract may use the company's personnel procedures to handle grievances pertaining to the customer's terms and conditions of employment. Grievances pertaining to the OJT contract terms should be handled in accordance with the Authority's procedures indicated herein. (NOTE: It must be established with OJT contract initiation which procedures a customer will use for complaints regarding terms and conditions of employment.) Where public schools of the State of Georgia are by contract, service providers under the Workforce Investment Act Program and a grievance arises which pertains to disciplinary actions of teachers or students, grading policy or teacher employment contracts it will be handled by procedures outlined in O.C.G.A. 20-2-1120. Grievances which pertain to any terms of the contract between the school and the Authority should be handled by procedures contained in this directive. If an applicant, customer, WIA funded employee, or recipient of WIA funds feel he/she has concerns that warrant the attention of the State agency responsible for the administration of this program, they may call the Job Training Division of the Georgia Department of Labor at 1-800-326-1041. There is no charge for the call. At his/her request, the call will be handled in strictest confidence. In cases of suspected fraud, abuse or other alleged criminal activity, an applicant, customer, WIA funded employee, or recipient of WIA funds, should direct his/her concerns to the Office of the Inspector General, U.S. Department of Labor, at 1-800347-3756. There is no charge for the call. COMPLAINT FILING PROCESS AND REQUIREMENTS Service providers will inform applicants, customers and their WIA program employees about the procedures for filing a complaint as contained in this directive. Complaints of discrimination covered by 29 CFR Part 37 ~ be filed within 180 days of occurrence with either the State or U.S. Department of Labor. Complaints of this nature should be forwarded to: Georgia Department of Labor, Elizabeth Warner, Equal Employment Opportunity Administrator, Suite 276, 148 Andrew Young International Blvd. NE, Atlanta, Georgia 30303-1751 or with the U.S. Department of Labor to: Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Ave., N.W., Room N-4123, Washington, DC 20210. Except for complaints alleging fraud or criminal activity and those identified above, complaints must be made within one year of the alleged occurrence.

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Hearings on any grievance shall be conducted within 30 calendar days of filing a grievance and decisions shall be made no later than 60 calendar days after filing a grievance. Complaints must be in writing, signed by the complainant, and shall include required information specified in the following paragraph. Persons are permitted to file by mail or in person. Complaint Filing and Hearing Procedures Grievances and complaints shall be processed through the following stages: 1. Informal Conference (counseling session) 2. Formal Written Complaint 3. Fact Finding 4. Hearing 5. Determination (decision) 6. Appeal The Executive Director of the Authority shall be advised upon the initial filing of a complaint and shall be kept abreast at each stage thereafter. An individual, who feels that a grievance or complaint is appropriate, may seek remedy by contacting the Authority Office. Individuals will be provided with procedures that must be followed. Richmond/Burke Job Training Authority, Inc. 209 7th Street, 5th Floor P.O. Box 1446 Augusta, Georgia 30903 Attn: Equal Opportunity Officer (706) 721-1858 As notified and required by the State a listing of complaints and the status thereof will be provided to the State. During every step of the process, informal attempts will be made to resolve the complaint.

COMPLAINT FILING Informal conference - An individual(s) who contacts the Authority Office regarding a grievance or complaint initially will be counseled regarding their rights to file a complaint. The steps of the grievance procedure will be reviewed with the individual(s) and advice will be provided on the steps required to initiate the process.

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Formal written complaint - An individual(s) may file a formal complaint with the Authority. The complaint shall be in writing specifying the following: 1. 2. 3. 4. 5. The full name, telephone number (if any), and address of the person(s) making the complaint; The full name and address of the respondent(s) against whom the complaint is made; A clear and concise statement of the facts, including pertinent dates, constituting the alleged violation; The provision of the Act, regulations, grant, or other agreements believed to have been violated; Relief requested.

Upon filing a complaint and at each stage thereafter, the complainant(s) shall be notified in writing of the next step in the procedure. The complainant(s) may withdraw the complaint at any point by signing a statement to that effect. Fact finding - within ten (10) calendar days after receipt of a formal complaint a fact finding review shall be conducted, including interviews with the complainant(s), the respondent(s), and witnesses, and review of records and documents that may be pertinent to the case shall be made. The identity of any person or persons furnishing information or assisting in the investigation of a complaint shall be kept confidential to the extent possible to make a fair determination of the issues. HEARING The Workforce Investment Board (WIB) will designate a specific person to function in a quasi-judicial capacity in relation to the Authority's hearing process. Standards to be applied in selection of this person are as follows: Person designated shall be in a position to render decisions that are both fair and impartial. The scope of responsibility during the hearing process includes preparation and review of a complete file on the case prior to the hearing, directing parties to appear at the hearing, holding the hearing, receiving evidence, disposing of procedural requests, consideration and evaluation of the facts, evidence, and arguments to determine credibility, rendering a decision and issuing it to all parties involved and providing the complete record. The hearing officer designated shall not be a subordinate of the Authority staff involved in administering the program and shall not be in any way be involved in the issue causing the complaint. Any WIB member who is directly involved in the matter that gives rise to the grievance may not be a hearing officer. Complaints filed against the WIB, Youth Council (YC), CEOs, Job Training Authority, Inc. or any member thereof shall be heard by an independent hearing officer. This

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officer shall be someone who is totally independent from the Workforce Investment Area, the WIB, the YC, the CEOs, the Job Training Authority, Inc. and Service Provider(s). Selection of the independent hearing officer shall be made by the Attorney for the Richmond/Burke Job Training Authority, Inc. Determination (Decision) - The hearing officer shall render findings and decisions within 60 calendar days of the filing of a complaint. The hearing will be mechanically recorded and records maintained to include all pleadings, motions, and intermediate rulings, recordings of the oral testimony plus all other evidence received or considered, a statement of matters officially noted, all staff memoranda or data submitted to the decision-maker in connection with their consideration of the case, findings of fact based on the evidence submitted at the hearing, notification of further appeal procedures, if applicable, and final decision of the hearing officer. A written determination of the findings shall be provided to the complainant and the respondent. Should conciliation result from the hearing and determination made by the hearing officer, an agreement shall be signed by both parties involved as record of the resolution and the complaint shall be considered satisfactorily resolved. COMPLAINT HEARING NOTICE The designated hearing officer upon receipt of a complaint shall within 30 calendar days schedule and conduct the hearing. Both sides shall receive reasonable notice of the hearing by registered or certified mail. The notice shall include: 1. 2. 3. 4. 5. 6. 7. A statement of date, time and place of hearing; A statement of the authority and jurisdiction under which the hearing is to be held; A reference to the particular section of the Act, regulations, grant, or other agreement under the Act involved; Notice to the parties of the specific charges involved; The rights of both parties to be represented by legal counsel; The right of each party to present evidence, both written and through witnesses; The right of each party to cross examination.

APPEALS If the complaint cannot be satisfactorily resolved through the Grievance Hearing or if no decision is rendered, the complainant(s) or the respondent(s) may file a formal appeal to the Governor of the State of Georgia within 10 calendar days of the mailing of the decision. The complainant(s) may apply for an extension of this 10 day time requirement if necessary. The name and address of the State Office and any other instructions for those desiring to pursue this course of action will be provided. All sub-recipients, customers, and service providers under WIA for Area #12 will be provided information regarding this grievance procedure upon contract execution or upon enrollment.

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DISCRIMINATION COMPLAINTS PROCEDURES Individuals contacting the Authority Office making a complaint alleging discrimination covered by 29 CFR Part 37 will be advised to file their complaint with the State, Equal Opportunity Administrator or the Civil Rights Center of the U.S. Department of Labor. All sub-recipients and service providers under WIA for Area #12 will be provided information regarding this discrimination complaint procedure upon contract execution. Customers will receive this information upon enrollment in their Rights and Benefits Statement. If you think that you have been subjected to discrimination under a WIA Title I financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either: Georgia Department of Labor Director, Civil Rights Center (CRC) Equal Employment Opportunity Administrator OR U.S. Department of Labor Suite 276 200 Constitution Avenue, NW 148 Andrew Young International Blvd., NE Room N-4123 Atlanta, GA 30303-1751 Washington, D.C. 20210 *(404) 232-3550 *Persons with Hearing Impairments may contact the Georgia Relay Center at 1-800255-0056 If you file your complaint with the Georgia Department of Labor (GDL), you must wait either until the GDL issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center. If the GDL does not give you written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for the GDL to issue the Notice before filing a complaint with CRC. However, you must file your CRC complaint within 30 days of the 90 day deadline (in other words, within 120 days after the day on which you filed your complaint with the GDL). If the GDL does give you written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action. REPORTING REQUIREMENTS Each Service Provider will be required to report a listing of complaints received against their activities as they are received. This report shall be submitted on forms provided by the Authority.

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Attachment H

Richmond/Burke Job Training Authority, Inc.
WIB Approved: 01/23/07 Programmatic Policy Issuance: P00-11-02 Procedure: Distribution: Effective: 11/01/00 Individual Training Account Policies Staff and Service Providers Revised: 1/10/07 Revision No.: 02

An adult, or dislocated worker, or youth ages 18 - 21 who has been determined eligible for WIA training services may select a provider from the STATE approved listing after consultation with a WIA Career Advisor. If a customer receives career advisement and support services and the program of study is funded by Pell/HOPE funds, the ITA policies will apply. The following policies are utilized to establish local parameters for service. POLICIES: (1) Training must be in occupations identified in the local WIA Plan as growth occupations or documentation of employment prospects for areas not listed in the plan should be provided. Training must result in a wage sufficient to attain sufficiency without the aid of public assistance. (a) Definition of Adult and Dislocated Worker Self-Sufficiency. Employment in which individuals accrue hourly wages or annual earnings that equate to 150% or more of the poverty level based on appropriate family size; with employer assisted benefits (to include health) and/or reasonable career advancement opportunities available. (3) Training must be for not less than 12 hours per week to accommodate existing Unemployment Insurance requirements. Exceptions to this policy may be approved, in writing, on a case-by-case basis. Programs should not exceed 104 weeks (two years). Exceptions to this policy may be approved on a case-by-case basis and requests should include evidence that financial support is available during extended training periods.

(2)

(4)

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(5)

In general, all training programs must be within a reasonable commute of the WIA local area which may include out-of-the-area and out-of-state training institutions. Out-of-the-area training programs that are not within commuting distance to the WIA local area may be approved on a case-bycase basis. All approved training must be located within the contiguous United States. All applicants should apply for the Pell Grant and/or HOPE Scholarship program, if eligible. Depending on need and the availability of WIA funding, Pell funds may be combined with WIA funds to cover total expenses. Funding may be provided for college level and post baccalaureate instruction only if all of the following conditions have been established: (a) Customer must be accepted into a certificate or diploma program and the course of study must be occupation-specific (as approved by the WIB). Total course of study will take no longer than 104 weeks (two years) to complete. Customer will receive a certificate or degree upon completion. Customers must demonstrate that they have the financial resources to attend long term training.

(6)

(7)

(b)

(c)

(8)

Continuing Education and other similar courses may be allowed only if the following conditions apply: (a) (b) The customer must have a specific occupational goal. The customer has a work history or educational background which relates to the occupational goal. The customer must present evidence as to how the proposed training will increase their employment marketability.

(b)

(9)

ITAs may be utilized for expenses related to training, including but not limited to the following: books, tuition and fees, supplies, tools, uniforms and shoes, certification, licensing, testing fees, drug testing for entrance into training, medical requirements for training entrance, etc. Students accepted on a “provisional” basis may receive assistance on a case-by-case basis.

(10)

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(11)

ITAs will not be used for payment of late fees caused by customer error or delay. The customer will be responsible for these items, as they are responsible for other fines or penalties. Funds are limited as follows: (a) Up to $ 4,500 in training costs, excluding support may be expended for each participant for the first year of training. For training that extends beyond one year, total training costs may not exceed $ 9,000, excluding support.

(12)

(b)

If the cost of training exceeds funds limitation guidelines, career advisors should assist in developing a financial plan to cover total costs of training. Trainees shall not be required to apply for or access student loans, or incur personal debt as a condition of participation. Additional policies relating to Unions and/or Apprenticeship Programs. (1) In addition to the occupation being approved as a demand occupation by the WIB, the apprenticeship program must provide additional documentation of employer demand versus available training slots without WIA assistance to indicate a shortage in meeting employer demand. The apprenticeship program must provide financial statements for the previous calendar year ended and itemization of estimated additional costs anticipated for the coming year and any proposed enhancements which will not be covered by the employer trust fund. These costs shall apply to classroom costs only. The apprenticeship program must provide the number of apprentices trained during the previous calendar year. The cost per apprentice will be derived by dividing the total projected yearly program costs by the total number of apprentices to be trained for the year. The WIB shall approve any unit cost for apprenticeship programs exceeding the $4,500 ITA maximum per year previously approved. For each subsequent year that the apprenticeship program is approved, a reconciliation of actual costs versus estimated costs will be made for the previous year to determine current year costs.

(2)

(3)

(4)

(5) (6)

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