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Carolyn Reid, MBA, PMP, Prosci Certified Practitioner and Trainer

csreid1@cox.net, 602-882-5292
http://www.linkedin.com/in/carolynreid
http://www.carolynreid.net

Outcome oriented Change Management Leader with demonstrated expertise in developing and implementing
cutting-edge solutions to address business opportunities and solve problems. Adept at driving fast adoption, high
utilization and improving proficiency in people impacted by change to ensure benefits realization and maximized
ROI. Strengths range from vision/ strategy to tactical execution along with communications. Experience in
providing solutions in many industries.
Change
Management

Project
Management

Expertise
Process
Communications
Improvement

Strategy

Problem
Solving

Professional Experience
SimplexGrinnell, a Tyco Company
2015 2016
Change Management Leader
Change Manager and Communications Leader on all major change initiatives in SimplexGrinnell including a reorganization, a major customer satisfaction project, process improvement, Six Sigma Projects, business operations
organization development and sales re-organization and improvement programs. Created all communications for
change initiatives. Established metrics for each change initiative to measure the adoption of the changes.
Developed the optimized Change Management process to explain roles and deliverables in change across the
organization. Established and maintained a SharePoint site to centralize communications about change across the
organization. Analyzed the Change Portfolio to show the collective impact on the people and to adjust and drive
the change strategy. Developed customized training. To get valuable stakeholder feedback, conducted business
readiness surveys to understand and develop plans related to readiness, risk, adoption of changes and issues to be
addressed.
Abreon Group
Senior OCM Consultant
2014 2015
Worked with PCM (IT Solutions and Services) to provide Change Management and Communications for a large
scale transformational ERP project and a CRM project. Project Manager for the CRM project. Provided
communications and branding for the initiative: project logo, presentations, scripted videos to be delivered by the
President and VPs, developed the project website, project updates and newsletters.
CSR Consulting, LLC
2013 2014
Worked with Oil and Gas Company to provide Communications and plan Organizational Change Strategy for a
worldwide Information Risk Improvement IT Project.

MSS Technologies
2012 2013
Management Consultant
Developed frameworks and marketing for practices in Organizational Change Management, Project Portfolio
Management, Process Improvement and Project Management Office (PMO). Built thought leadership through
papers and blog posts. As certified Prosci instructor, trained consultants in Prosci Change Management
course. Keynote Speaker at IT Conference. Projects Included: Texas Medical Center, Consultant / Project
Manager: Using a structured framework, analyzed IT systems and business processes to develop an IT and
Business Process Roadmap providing recommendations for an ERP system and improved processes.
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Carolyn Reid, PMP, MBA csreid1@cox.net

CSR Consulting
2011 2012
Independent Management Consultant, Contracted for Project with JDA Software
Built Project Management and Change Management Offices. Developed all processes, tools, training and
governance. Established Project Management and Organizational Change Management Centers of Excellence.
Led Change Management on large-scale transformational Order to Cash project spanning many processes and
functional areas.
Guident Technologies

2008 2011

Management Consultant
Developed Practice specializing in Portfolio Management, Project Management, Business Transformation and
Process Improvement. Negotiated partnerships, developed white papers, developed software product solutions,
marketing and contracts. Led internal training program for PMP certification. Presented at Oracle Conference in
2011 and 2012. Projects included: US Air Force: Consultant/ Project Manager, with secret clearance, on KPMG
team Implementing Oracle Application. Led multi-year, multi-million dollar enterprise wide business
transformation program for the Air Force for Portfolio Management, Project Management, Compliance and
Investment Management. This program had 750 stakeholders in many different functional areas and divisions
across the country. Provided Communications and Change Management for the transformation. Hydro Quebec:
implemented Enterprise Portfolio Management and Process Performance solution. USSOCOM (US Special
Operations Command) turned around failing project.
Headstrong, Contract with Honeywell
Engagement Manager\ Consultant
2008 2008
Worked with a large cross-functional team to provide a large-scale, high value solution across the PMO. Provided
process improvement, communication and training for the large, dispersed user population.
Perot Systems, Contract for Catholic Healthcare West (Now Dignity Health) PMO
2006 2008
Project Portfolio Management Director of the PMO
Developed Perot Systems Portfolio Management and IT Governance consulting methodology. Catholic
Healthcare West: Portfolio Management Director. To solve the problem of high project failure rate, led a largescale transformation program (multiple projects) to improve the business processes and technology of the PMO.
Working with CHW Leaders, developed a Project Prioritization model, based on a business value optimization
framework, to use across 44 hospitals to achieve corporate strategy. Led Change Management and developed
Communications for all programs.
Headstrong Consulting
2005 2006
Portfolio Management Consulting Practice Director for Public Sector
Established Headstrong Portfolio Management and Project Management Practice for Public Sector. Developed
consulting methodology and hired, trained and managed consultants. Led business development and strategy.
Brought in $1,000,000 + contract in first week. Developed proposals, SOWs and negotiated contracts. Projects
Included: Defense Logistics Agency (DLA), Consultant (on IBM / Headstrong team). Led multi-year, multimillion dollar business transformation program for a Portfolio Management process and technology solution
across their projects and IT systems. Led Change Management and Communications for the project. AARP Turned around failing project. GSA Developed IT Strategic Roadmap.
CSR Consulting, LLC

2003 2005
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Carolyn Reid, PMP, MBA csreid1@cox.net

Business Development, Marketing, Software and Process Solutions, Speaker, Writer. Projects Included: CSAA
Improved Project Management and budgeting. CNA Insurance - Led implementation of solution for Six-Sigma
business process improvement. Washington Mutual - Developed best practice portfolio management solution.
Education Certifications Achievements Skills
Master in Business Administration, Arizona State University
Bachelor of Science Mechanical Engineering, University of Florida
Masters Certificate in Project Management, George Washington University
PMP (Project Management Professional) Certification, PMI, Member 2011 PMP Certification Committee
Prosci Certified Change Management Practitioner and Trainer, Completed Advanced OCM class
Leading member/ contributor to First PMI Portfolio Management Standard
Leader of Arizona Change Management Group (Local and LinkedIn)
Post on OCM in Healthcare industry: http://www.hitechanswers.net/?s=carolyn+reid

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