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TABLE OF CONTENT
TABLE OF CONTENT ..................................................................................................................................... 1 FINANCIAL SUPPLY CHAIN MANAGEMENT ............................................................................................. 5 CHAPTER 1 - BUSINESS PARTNER ............................................................................................................. 0 Overview of Business Partner .............................................................................................................. 2 Define BP Roles ...................................................................................................................................... 5 Define Number Ranges: ........................................................................................................................ 8 Define Groupings and Assign Number Ranges: ............................................................................. 10 Synchronization Objects...................................................................................................................... 11 Activate Synchronization Options:.................................................................................................... 13 Set BP Role Category for Direction BP to Customer: ...................................................................... 14 Define BP Role for Direction Customer to BP: ................................................................................. 15 Define Number Assignment for Direction BP to Customer .......................................................... 16 Define Number Assignment for Direction Customer to BP: ......................................................... 18 Activate/Deactivate Standard Implementation for Mapping in FI-AR:...................................... 19 CHAPTER 2 - DISPUTE MANAGEMENT ................................................................................................... 21 Overview of Dispute Management ................................................................................................... 25 BAdIs for Dispute Case Processing ............................................................................................... 26 Create RMS ID: ..................................................................................................................................... 28 Create Element Type: .......................................................................................................................... 30 Attribute Profile: .................................................................................................................................. 34 Attribute Priority:................................................................................................................................. 38 Create values for Attribute Escalation Reason: ............................................................................... 39 Assign Escalation Reason to Attribute Profile: ................................................................................ 40 Create Profile for Case Search: ........................................................................................................... 41 Create Function Profile:....................................................................................................................... 43 Create Text Profile:............................................................................................................................... 47 Create Status Profile: ........................................................................................................................... 49

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Define Number Range Interval for Case: ......................................................................................... 50 Define Case Type: ................................................................................................................................ 51 Create values for Attribute Category in Case Type: ....................................................................... 53 Create values for Attribute Reason in Case Type:........................................................................... 55 Create values for Attribute Root Cause Code in Case Type: ......................................................... 56 Define Derivation of Element Types ................................................................................................. 57 Define Automatic Status Changes: .................................................................................................... 59 Activate Process Integration for SAP Dispute Management: ........................................................ 61 Define Default values for creation of Dispute cases: ...................................................................... 62 Automatic Write-off of Dispute cases: .............................................................................................. 64 Define Posting Keys for Clearing....................................................................................................... 66 Assignment of Open Credits and Payments: ................................................................................... 68 CHAPTER 3 - COLLECTION MANAGEMENT ........................................................................................... 71 Overview of Collection Management ............................................................................................... 74 Define Company Codes for SAP Collections Management: .......................................................... 87 Collection Strategies - Basic Rules: .................................................................................................... 88 Collection Strategies - Collection Rules: ........................................................................................... 90 Collection Strategies Process Strategies: ........................................................................................ 92 Collection Strategies Priorities: ....................................................................................................... 96 Collection Strategies Derivation of Priority: ................................................................................. 97 Collection Segments:............................................................................................................................ 99 Collection Profile: ............................................................................................................................... 100 Collection Groups: ............................................................................................................................. 101 Assign Collection Groups to Collection Segments: ....................................................................... 104 Create Status Profile for Promise to Pay: ........................................................................................ 105 Define Number Range Interval for Case: ....................................................................................... 107 Promise to Pay - Define Case Types ................................................................................................ 109 Promise to Pay Define Automatic Status Changes: ................................................................... 111

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Define Result of Customer Contact: ................................................................................................ 111 Define Resubmission Reason: .......................................................................................................... 112 Define Status for Dispute Cases To Be Collected: ......................................................................... 113 Activate SAP Collection Management: ........................................................................................... 114 Mapping of Master Data: .................................................................................................................. 115 Activate Distribution per Company Code: .................................................................................... 116 Make Settings for Promise to Pay: ................................................................................................... 116 Activate Assignment of Contact Persons:....................................................................................... 117 CHAPTER 4 - IN-HOUSE CASH .............................................................................................................. 119 Overview of In-house Dispute Management ................................................................................. 119 CHAPTER 5 DISPUTE MANAGEMENT USER GUIDE ........................................................................ 120 FLB5N-Creating Dispute Cases from the Line Item List: ............................................................. 121 UDM_DISPUTE - View dispute case: ............................................................................................. 124 FB03 - Creating Dispute Cases from the Document Display: ...................................................... 128 Creating Dispute Cases during Processing of Account Statements: .......................................... 130 F-28 - Creating Dispute Cases during Clearing of Open Items: .................................................. 131 UDM_DISPUTE - Adding Open Items to Dispute Cases:............................................................ 135 FDM_AUTO_CREATE - Automatic Creation of Dispute Cases: ................................................ 140 UDM_AUTOWRITEOFF - Automatic Write-Off of Dispute Cases............................................ 147 CHAPTER 6 BUSINESS PARTNER USER GUIDE ................................................................................ 151 FD01 - Create Customer Master: ...................................................................................................... 151 UDM_BP - Business Partner Master Data: ..................................................................................... 155 CHAPTER 7 COLLECTION MANAGEMENT USER GUIDE................................................................. 161 Collection Strategies .......................................................................................................................... 163 Collection Groups: ............................................................................................................................. 166 Assign Groups to Segments.............................................................................................................. 167 Distribution of Data to Collections Management: ......................................................................... 168 Creation of Worklists ......................................................................................................................... 170

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My Worklist: ....................................................................................................................................... 172 All Worklists ....................................................................................................................................... 180 Evaluation of Promise to Pay: .......................................................................................................... 181 CHAPTER 8 IN-HOUSE CASH USER GUIDE ..................................................................................... 184 CHAPTER 9 BUSINESS PROCESSES ...................................................................................................... 185 BUSINESS SCENARIO - 1: ............................................................................................................... 187 BUSINESS SCENARIO - 2: ............................................................................................................... 189 BUSINESS SCENARIO - 3: ............................................................................................................... 190 BUSINESS SCENARIO 4: ............................................................................................................... 191 BUSINESS SCENARIO 5: ............................................................................................................... 192 BUSINESS SCENARIO 6: ............................................................................................................... 193 BUSINESS SCENARIO 7: ............................................................................................................... 195 BUSINESS SCENARIO 8: ............................................................................................................... 197 BUSINESS SCENARIO 9: ............................................................................................................... 198 BUSINESS SCENARIO 10: ............................................................................................................. 200 BUSINESS SCENARIO 11: ............................................................................................................. 203 BUSINESS SCENARIO 12: ............................................................................................................. 206 CHAPTER 10 QUESTIONS AND ANSWERS: ......................................................................................... 212 QUESTION- 1 ..................................................................................................................................... 213 QUESTION-2 ...................................................................................................................................... 213 QUESTION-3 ...................................................................................................................................... 214 QUESTION-4 ...................................................................................................................................... 217 CHAPTER 11 ISSUES AND RESOLUTIONS ........................................................................................... 218 ISSUE - 1 .............................................................................................................................................. 218 ISSUE - 2 .............................................................................................................................................. 219 ISSUE 3 ............................................................................................................................................. 220 ISSUE - 4 .............................................................................................................................................. 221 ISSUE 5 ............................................................................................................................................. 221

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OSS Note: ............................................................................................................................................ 222 Knowledge Base Articles: ................................................................................................................. 222 Tables: .................................................................................................................................................. 222 OSS Note: Business Partner: ............................................................................................................. 222 OSS Note: Dispute Management: .................................................................................................... 222 Tables: Business Partner Master Data: ............................................................................................ 222

The authors assume no responsibility for errors or omissions. You should use this information as you see fit and at your own risk. Your particular situation may not be exactly suited to the examples illustrated here and you should adjust your use of the information and recommendations accordingly. This book and authors are not affiliated with, sponsored by, or approved by SAP AG. Any trademarks, service marks, product names or named features are assumed to be the property of their respective owners, and are used only for reference. There is no implied endorsement if we use one of these terms.

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Refer Our Other eBooks -

SAP FICO Configuration and User Guide [Classic]

SAP FICO Configuration and User Guide [SAPGL]

SAP BPC 10.0 Configuration and User Guide [ NW]

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FINANCIAL SUPPLY CHAIN MANAGEMENT SAP Financial Supply Chain Management (SAP FSCM) set of applications provide a complete, integrated solution for managing electronic customer billing disputes, receivables, collections, and customer credit risk. SAP FSCM helps us to effectively control our company's account receivable processes and ensure cash flows through online billing, more streamlined handling of billing disputes, and collections. Customer can utilize this FSCM module for the option of viewing and paying bills via the Internet; or creating inquiries, comments or disputes to which the Business can reply or resolve online. Collections Management: If accounts receivable is not proactively addressed, the impact on the cash flow of a business can be adversely affected as increase the risk from customer default on outstanding invoices and increase the cost of operations for the receivables function. SAP Collections Management helps business proactively manage receivables, thus improving the overall financial performance. Dispute Management: Disputes are the nightmare of receivables function across business. In appropriate and inefficient dispute management process not only affect the financial performance in the short-run but also adversely affect customer relationship in the long-run. SAP Dispute Management can help business improve their management of short payments. SAP Dispute Management is fully integrated with sales and distribution, accounts receivable, collection management, credit control modules / submodules, and supports centralized case processing.

Credit Management: Credit management is a process which increases the risk of receivables portfolio management but also reduces potential sales loss. An efficient credit management process becomes always necessary in tougher economic times. SAP Credit Management can help businesses proactively manage credit. Its tight integration with core SAP ERP modules, like Sales and Distribution, enables credit managers to effectively implement credit limits. Biller Direct: Electronic Invoice Presentment and Payment (EIPP) helps business cut costs by moving to a paperless process, improve customer service by providing customer self-service, decrease billing errors. SAP Biller Direct is an EIPP solution that is fully integrated with the backend SAP ERP system eliminating redundancies and inconsistencies in data. In-House Cash: If our company has multiple corporate bank accounts spread across its global organizational structure, we are either paying an extra fee or providing free money to the banks by maintaining minimum cash balances. And we may be taking expensive loans for some part of our business whereas; we can be having extra cash to This Copy is Owned By: info@sapcustomization.com
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spare within our organization. We would like to get optimum benefit of our cash position across multiple company codes, geographies, product lines, and business units by using SAPs In-House Cash. In this eBook we have described how we can configure and use all these modules / submodules which revolve around optimum utilization of cash resources in an organization. For easy understanding, we have divided this eBook into following chapters; Chapter 1 Business Partner: In this chapter we will learn how to configure business partner and its integration with accounts receivable module of FI. Chapter 2 Dispute Management: SAP Dispute Management is used to manage and resolve customer disputes efficiently. This chapter covers configuration of SAP Dispute Management. Chapter 3 Collection Management: Collections Management means customer centric receivables management. To use this SAP application component we need to configure SAP application which is covered in this chapter. Chapter 4 In-house Cash: The SAP In-House Cash application, one of the financial supply chain management components of the mySAP ERP Financials solution, can help cut the costs of processing transactions for internal payments, external payments, and international payments while reducing the number of external bank accounts you must handle. Following configuration steps are described in this chapter. Chapter 5 Dispute Management User Guide: For effective use of configuration and SAP Application, user community should be aware of various available functionalities within the component. In this chapter we will learn how effectively we can use SAP Dispute Management. Chapter 6 Business Partner User Guide: Creation and maintenance of business partner is a functionality of master data maintenance. Since Business partner master data in integrated with customer master data, it is very important to understand how various SAP function are delivered.

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Chapter 7- Collection Management User Guide: For effective use of SAP collection management functionality, collection representative should be well aware of various available options and its integration with other SAP components. Learn how to use effectvly SAP collection Management. Chapter 8 Inhouse Cash User Guide: In-House Cash user Guide describes, how we can get best result out of SAP In-House Cash. Chapter 9 Business Processes:In this chapter we will learn few integrated business process of SAP Financial Supply Chain Management. Chapter 10 Questions & Answers:In this chapter we will learn few questions and answers in the area of SAP FSCM. Chapter 11 Issues and Resolutions: Issues and reolution chapter describes few real time issues and its probable solution. Chapter 12 References: This chapter covers various references for example OSS Note, SAP Knowledge Base Areticles Etc. Hope this eBook keep your expectation to the level.....

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CHAPTER 1 - BUSINESS PARTNER


Business Partner may be a person, organization, group of persons, or group of organizations in which a company has a business interest. We use this business object for a variety of business transactions. Refer Overview of Business Partner for more details. In order to use business partner functionality, we need to configure following steps; Define BP Roles: In this IMG activity, we define one or more Records Management
Systems (RMS). We use the registry maintenance for these settings.

Define Number Ranges: In this activity, we define number ranges for business partners. The defined number ranges are assigned to groupings in the Define groupings and assign number ranges activity. Number ranges for business partners are valid throughout a client. Define Groupings and Assign Number Range: In this activity, we maintain groupings for business partners. Activate Synchronization Options: Use this IMG activity to specify which SAP synchronization options we want to activate. Set BP Role category for Direction BP to Customer: In this IMG activity, we can define which BP role categories enable customer integration in the direction from the business partner to the customer. We can determine how the system creates a corresponding customer in Financial Accounting, when we process a business partner. Define BP Role for Direction Customer to BP: In this IMG activity, we assign BP roles to the account group for the customer master record in which the business partner is to be created when processing the customer. Define Number Assignment for Direction BP to Customer: In this IMG activity,
we assign account groups for the customer master record to business partner groupings, to ensure that the customer is updated at the same time as the business partner is processed as part of customer integration.

Define Number Assignment for Customer to BP: In this IMG activity we assign
the groupings for the business partner to the account groups for the customer master records to ensure that when we process customers as part of customer integration the system also updates the business partner at the same time.

Activate/Deactivate Standard Implementation for Mapping in FI-AR: With this


IMG activity, we can deactivate the standard implementation of the Business Add-In

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Mapping: Business Partner - Customer/Contact Person without making any modifications, in order to activate our own implementation of this BAdI.

References: Tables: Business Partner Master Data. Once we completed the above configuration steps, system automatically creates BP when we create customer and vice versa. This configuration is also valid for changes to customer and BP master, system automatically updates master records. Refer Chapter 2 Dispute Management. All the above business processes are comes with screen prints and detail explanations. Hope you will enjoy it For any question please mail us info@sapcustomization.com

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Overview of Business Partner


Business Partner may be a person, organization, group of persons, or group of organizations in which a company has a business interest. We use this business object for a variety of business transactions. We create and manage centrally our business partners (BPs) and the roles they assume for our company. For this purpose, we define the general data of the business partner once and we assign business partner roles (BP roles) to the business partner. Specific data is stored for each business partner role. In this way we do not store redundant data, since the general data is independent of a business partners function or of application-specific extensions. When we first create a business partner in the system, the BP role General Business Partner is automatically assigned to the business partner. SAP Business Partner is designed to utilize technical benefits such as data integrity and freedom from data redundancy, and to place greater emphasis on aspects relating to customer maintenance and acquisition of new customers. We can create a business partner in different business partner roles, and during the course of the business relationship the business partner can assume other business partner roles. No new data has to be created each time, meaning that redundant data creation and retention is avoided, and there can be no inconsistencies. We need to integrate customers with business partners when we are using FI along with the new dimensional components of the SAP ERP system for example Financial Supply Chain Management (FSCM), Customer Relationship Management (CRM), Supply Chain Management (SCM), and Advanced Planning and Optimization (APO). In FI, we use AR to manage accounting data for all customers. FI does not use the concept of business partners; instead it uses its own customer master records. In FSCM, collection management and credit management uses SAP Business Partner (BP) functionality. SAP systems require BPs that is managed as customers in FI and as business partners in other applications. We use synchronization to replicate customer / business partner. The benefit of synchronization is that we need not update master records separately. After creating the customer master, the system automatically creates the BP and vice versa, which then This Copy is Owned By: info@sapcustomization.com
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reflects any subsequent change to the customer master record. Due to this, the system maintains master data consistency and avoids duplication. Customer integration with BP is bi-directional. While the direction for creation of master data is one-sided (either from customer to BP or BP to customer), any subsequent changes to customer master records are reflected in BP and vice versa. It also applies to the company code level. When the customer master data at company code level is changed, BP master data is also changed at company code level, which means that the same BP can have different payment terms for different company codes.

Business Partner vs. SAP FSCM Collection Management:


We maintain business partner master data specific to collection management by assigning collection profile. For a business partner to be able to participate in Collections Management, a collection profile must be assigned to the business partner. The collection profile determines the list of the collection segments contained therein. Against collection segment we assign collection group and specialist in charge of business partner.

Business Partner vs. SAP FSCM Credit Management:


We manage all credit-relevant master data of a business partner in SAP Credit Management (FIN-FSCM-CR). This data includes the current credit limit; one or more externally determined rating values, the risk class, and an order limit. Each of the master data fields has a change history that gives information about the time of the change, the user, and the old and new value. There is also a note function that the credit analyst can use to enter additional information about the business partner. Alternatively, he or she can use a document storage function to store information such as press articles, correspondence, bank information, and rating information. SAP Credit Management (FIN-FSCM-CR) also enables us to include collateral defined for a business partner in the calculation of the credit exposure, meaning that we can also monitor our own companys risk.

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1). SAP Business Partner (SAP BP): The component SAP Business Partner enables us to create and manage business partners centrally. This is of prime interest if a business partner plays different roles for a company, such as contract partner and prospect. SAP Business Partner is designed to utilize technical benefits such as data integrity and freedom from data redundancy, and to place greater emphasis on aspects relating to customer maintenance and acquisition of new customers.

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Define BP Roles
In this IMG activity we define the business partner roles and their attributes. We also define the role categories with other relevant data. The BP role categories are stored in a table that has the delivery class E. SAP comes with pre-delivered BP Roles, those we will use in this eBook. We can configure through IMG // Cross-Application Components // SAP Business Partner // Business Partner // Basic Settings // Business Partner Roles // Define BP Roles or Transaction Code: SPRO. On Change View BP Roles: Overview screen, choose position and enter BP Role we want view.

Figure - 1-1 Business Partner Role

Figure - 1-2 Business Partner Role

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SAP comes with pre-delivered BP roles for SAP FSCM Collection Management and Credit Control. In our eBook, we will use following three business partner roles; FLCU00 CVI : FI Customer FLCU01 CVI : FI Customer UDM000 BP Collection Mgm

Business partner role contains; Assignment of business partner role category; Assignment of business partner view; Assignment of additional business partner role category.

The Business Partner Role Category describes the function of the business partner in a transaction and determines the rights and obligations of the business partner. We can call up various screens (views) in business partner maintenance based on the role category. The Role-View-Allocation takes place in business partner customizing under Role-View-Determine allocation. The business partner must have been created in the corresponding role in order to carry out a certain transaction with a business partner.

Figure - 1-3 Business Partner Role

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The above screen contains following important fields; BP Role: Function that a business partner takes on, depending on a business transaction BP Role Cat: The role category makes it possible for SAP and customer programs to program on the BP role. BP View: Controls the screens in the business partner dialog. The BP view enables the screen sequence and the selection of data sets that should be displayed to be established in the context of the Business Data Toolset (BDT). The This Copy is Owned By: info@sapcustomization.com
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BP view is defined in the area menu of the Business Partner in the SAP Easy Access Menu. Figure - 1-4 Business Partner Role Collection Management

Define Number Ranges:


In this activity, we define number ranges for business partners. The defined number ranges are assigned to groupings in the Define groupings and assign number ranges activity. Number ranges for business partners are valid throughout a client. We can configure through IMG // Cross-Application Components // SAP Business Partner // Business Partner // Basic Settings // Number Ranges and Groupings // Define Number Ranges or Transaction Code: BUCF. Once Create Business Partner screen, choose on Change Interval and

on maintain Number Range Interval screen click on Insert Intervals and input the required number range details. Here we are creating an external number range for our business partners. Figure - 1-5 Business Partner Number Range

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In our business process creation BP should create customer and vice versa, we need create and assign external number range for both business partner and customer. We can create an external number range by checking check box against a number range in Ext col. to insert number range interval.

On Insert Interval window choose Figure - 1-6 Maintain Number Range

Refer Questions and Answers chapter for more information on number ranges.

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In this step we have created an external number range and in the subsequent step we will assign number range to BP grouping. Business partner number ranges are stored in table NRIV under number range object BU_PARTNER.

Define Groupings and Assign Number Ranges:


In this activity, we maintain groupings for business partners. Business partner grouping determines (1) business partner number range and (2) The data that is relevant for the master record We can configure through IMG // Cross-Application Components // SAP Business Partner // Business Partner // Basic Settings // Number Ranges and Groupings // Define Groupings and Assign Number Ranges or Transaction Code: SPRO. Click New Entries button and enter following information as indicated below;

Figure - 1-7 Business Partner Group

The above screen contains following important fields; Grouping: Business Partner Grouping. Assign each business partner to a grouping when you create the business partner. This grouping determines the number range. For example CUST Short Name: Short name of business partner name. For example CUST FSCM BP. Description: Descriptions of business partner group. For example CUST FSCM BP. Number Range: BP Number Range. Select or choose number range that we have created in our earlier step. For example CF. Ext.Std.Grping: Standard Grouping for External Number Assignment. Means that this external grouping is used as the standard grouping. The BDT selects this

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remove any check mark, (e.g., against source object BP to customer), then changes to the BP do not reflect in the customer master.

Set BP Role Category for Direction BP to Customer:


In this IMG activity we can define which BP role categories enable customer integration in the direction from the business partner to the customer. We can determine how the system creates a corresponding customer in Financial Accounting when we process a business partner. The BP role categories entered in this IMG activity are customer-based, this means that the system has to consider customer integration when it processes business partners with a corresponding BP role. In the IMG activity we can define whether the business partner role assigned to the BP role category is a mandatory or optional customer business partner role. In the case of mandatory customer business partner roles the system automatically creates corresponding customers. In the case of optional customer business partner roles we can determine whether we want to create a corresponding customer during business partner processing. We can configure through IMG // Cross-Application Components > Master Data Synchronization // Customer/Vendor Integration // Business Partner Settings // Settings for Customer Integration // Set BP Role Category for Direction BP to Customer

Figure - 1-11 Category Direction from BP to Customer

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Same Number: Same Number When Creating Customer/Vendor from a BP. Determines that when we create a customer master record/ vendor master record as part of Customer/Vendor Integration we use the same number as the business partner number that is currently being processed.

In this step we have maintained what would be the customer number when create a business partner. As per our scenario we want have same number of customer as BP, thats reason we have checked same number.

Define Number Assignment for Direction Customer to BP:


In this IMG activity we assign the groupings for the business partner to the account groups for the customer master records to ensure that when we process customers as part of customer integration the system also updates the business partner at the same time. With this assignment we choose whether the customer master record is to be created with an account group with internal or external number assignment or with identical numbers. We have defined and assigned number ranges and groupings for the business partner. We make these settings in the following IMG activities: o Define Number Ranges o Define Groupings and Assign Number Ranges We have determined the account groups and the number ranges assigned to the account groups for creating customer accounts in Customizing for Financial Accounting. We make these settings in the following IMG activities: o Define Account Groups with Screen Layout (Customers) o Create Number Ranges for Customer Accounts o Assign Number Ranges to Customer Account Groups We can configure through IMG // Cross-Application Components // Master Data Synchronization // Customer/Vendor Integration // Business Partner Settings // Settings for Customer Integration // Field Assignment for Customer Integration // Assign Keys // Define Number Assignment for Direction Customer to BP On Change View of Number Assignment for Direction Customer to BP: Overview screen, choose New Entries. On New Entries: Overview of Added Entries, enter data as shown below;

Figure - 1-15 Define Number Assignment Direction Customer > BP

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Overview of Dispute Management


SAP Dispute Management is used to manage and resolve customer disputes efficiently. Managing disputes is going to involve multiple departments like sales, finance, logistics etc. SAP Dispute Management allows integration between all these departments along with dispute case tracking and managing in a centralized system. The whole process of dispute case management can be automated to reduce manual intervention and easier collaboration between multiple departments. SAP Dispute Management supports the processing of receivables related disputes. Because customers typically do not notify their suppliers in advance about payment reductions or nonpayment, many vendors must deal with huge numbers of payment deductions or delays. The result is declining cash-collection percentages and eroding day sales outstanding (DSO) averages. SAP Dispute Management is an industry-leading solution for integrating dispute resolution into the order-to-cash cycle. By helping we resolve disputes earlier in the settlement process, SAP Dispute Management can significantly reduce collection costs. It can also facilitate cooperation across department boundaries, considerably increasing operational efficiency. Customer disputes arise for many reasons, including damaged goods or incorrect bills. SAP Dispute Management lets we process these disputes using a different reason code for each type of business transaction that may cause a complaint. These reason codes could include differences in price, quantity, quality, or delivery time. The system logs the status of a dispute as either open or completed. The status, along with the reason codes, controls subsequent actions on the dispute such as notifying employees via workflow processes or generating an e-mail to the customer. With SAP Dispute Management, all information related to a dispute is summarized in one central business object: the dispute case. This new SAP object is like an electronic folder for bundling all the information related to a customer dispute. In a single view, we can see the reason code, processor, disputed amount, and amount paid. We can also see all actions that have been taken to resolve the dispute, as well as all customer correspondence. SAP Dispute Management allows our finance department to analyze a dispute case and examine the invoices, notes, and accounting records that are linked to a particular customer. The drill-down capabilities of this application allow users to view information from other SAP FSCM applications such as SAP Biller Direct, SAP Credit Management, and SAP Collections Management.

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In this step we want to create a new element type for search profile. Choose UDM_SPS_MY_CASES and right click. Choose copy option to create our own element type.

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By check and un-checking Sel.Opt field on above scree we can decide what field should be available for selection. Now navigate to modifiable field. On Change View Modifiable Fields Overview screen we can see modifiable fields. Here we can enter additional fields by choosing New Entries.

Figure: 2- 20: Search Profile Modifiable Fields

In this step we have created a case search profile and maintained its attributes such as what fields are available for selection and what fields can modifiable.

Create Function Profile:


We can use this IMG activity to assemble the functions that we want to provide for our function profile. All case types to which we then assign this function profile provide the corresponding functions and display the relevant case components. We can also determine the sequence of the pushbuttons; create separators between them, and group pushbuttons for dropdown menus. If we have not defined and customer-defined functions, we recommend that we use the following function profile:
FIN_DISPUTE, if we use Accounts Receivable Accounting (FI-AR) FICA_FKT, if we use Contract Accounts Receivable and Payable (FI-CA)

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The collection specialist can access an overview of open resubmissions, which serves as a reminder to deal with activities still outstanding. Promises to Pay, Dispute Cases, Resubmissions, and Customer Contacts

The collection specialist documents the outcome of a customer contact in the collections management system. The collections specialist can use various options, depending on the progress of the contact. The collection specialist creates promises to pay submitted by the customer by selecting the invoice(s) for which payment is promised and then entering the promised payment day, the promised amount, the contact person, and a note (optional). The application determines and proposes the promised amount automatically from the parts of the invoice that are still open. The user can over - write the amount. If the customer proposes a different amount, the collection specialist can enter this amount and automatically distribute it to the invoices, for example, by using the due date. The collections specialist can also enter an amount for each invoice manually. The application creates a separate promise to pay for each invoice when the collections specialist saves it and monitors whether the promise is kept. If we have configured the application appropriately, it excludes invoices with open promises to pay from dunning up to the promised payment day plus any days grace granted. The application supports users by having incoming payments update promises to pay in real time as follows: If the customer pays the agreed-upon amount within the time promised, the promise to pay receives the status of Kept. If the customer pays only part of the amount promised within the time agreed, the promise to pay receives the status of partially kept. For payments that come in after the promised payment date, the promise to pay updates only the Paid and Paid on fields. If no incoming payment is posted within the time agreed for the invoice, a daily valuation run assigns the promise to pay the status of Broken. Broken promises to pay mean the assignment of a corresponding collection rule in the collection strategy and that the customer appears repeatedly in the work list and is contacted again. The collection specialist can use the information available to notify the customer of This Copy is Owned By: info@sapcustomization.com
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o Resubmission reason o Reason for note We can configure through IMG // FSCM // Collections Management // Basic Settings for Collections Management // Resubmit // Define Resubmission Reason. On Change view Maintenance of Resubmission Reasons: Overview of Selected screen enter following data.

Figure 3 34 : Resubmission Reason

In this configuration step we have maintained resubmission reason for resubmission reason codes.

Define Status for Dispute Cases To Be Collected:


In this IMG activity we will define the status for dispute cases to be collected. When calculating the amount to be collected, the system considers the status of the dispute cases involved by transferring the amount of the dispute cases to be collected to the amount to be collected. We can configure through IMG // FSCM // Collections Management // Basic Settings for Collections Management // SAP Dispute Management Integration // Define status for dispute cases to be collected. In Determine Work Area: Entry window, enter case type

Figure 3 35 : Status for Dispute Case 1

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2. 3. 4.

Choose

Create Dispute Case.

In the dialog box, enter the required data (attributes, notes). If the sub ledger accounting document contains exactly one residual item, enter the required data on the detail screen for creating dispute cases. If the sub ledger accounting document contains several residual items, we can decide in the dialog box which dispute cases we want to create. Choose Detail View: Dispute Case to enter notes and additional attributes on the respective detail screen. Save the dispute case(s).

5.

6.

F-28 - Creating Dispute Cases during Clearing of Open Items:


When we clear open items and simultaneously create residual items, we can create dispute cases for the resulting residual items. Prerequisites The open item to be cleared has not been included in a dispute case as a disputed object. In other cases, the new residual item is removed from the existing dispute case using the same procedure. We recognize this situation from the title of the dialog box: Split instead of Create. For more information about splitting dispute cases, see Effects of Clearing on Dispute Cases. Procedure 1. Start the clearing transaction (for example, incoming payment, transfer posting) as usual, select the open items to be cleared, and on the tab page Residual Items, create the required residual items (there may be several for one item selected). Choose Create Dispute Case. The subsequent dialog is dependent on the number of residual items created: a. If we have created one residual item, the detail screen for creating dispute cases appears. Enter the required data and choose Continue.

2. 3.

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Now to we can choose SAVE icon to save the addition of open items to an existing dispute case.

FDM_AUTO_CREATE - Automatic Creation of Dispute Cases:


With this program we can create dispute cases for residual items that have arisen from automatic incoming payments (account statement, lockbox), from check deposits, or in post processing. For more information, see the documentation for this program. Activities 1. Call up the program: With effect from mySAP ERP 2004, the program is in the application menu. From the SAP Easy Access menu, choose Accounting Financial Supply Chain Management Dispute Management Periodic Processing in Accounting Automatic Creation of Dispute Case or Transaction code : FDM_AUTO_CREATE.

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Promised by: is meant for customer representative who promised to pay Figure: 9 - 14 Process Receivable / Promise To Pay

Once we created promised to pay, we can see promise to line item in Promise to Pay tab pages.

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Business Partner Tables BUT000_BCS Persistence of a BAS Address BUT000_EBP_G Table for Lock Object EBP_G BUT000_TD BP: General Data I, Shadow Table Time Depe BUT001 BP: General data II BUT010 GP: old, do not use ==> BUT020 BUT020 BP: Addresses BUT021 BP: Address usages BUT021_FS Time-Dependent Address Usage BUT030 BP Where-Used List: Usages BUT030G BP Where-Used List: Generic Nodes BUT030GT BP Where-Used List: Generic Nodes, Text BUT030T BP Object Usage: Application Table, Texts BUT050 BP relationships/role definitions: General BUT050_ADGUID46C BP Rel Addr Display -> AddrGuid BUT050_CD BP Rel./Role Determination:Index Table for BUT051 BP Relationship: Contact Person Relationship BUT052 BP Relationship: Addresses BUT053 BP Relationship: Company Interest BUT054 BP Relationship (not used yet) BUT0BANK Business Partner: Bank Data BUT0BK BP: Bank Details BUT0BK_SHD Shadow table for BUT0BK (IBAN only) BUT0BKU BP: Bank Details Usages BUT0CC BP: Payment Cards

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Business Partner Tables BUT000_BCS Persistence of a BAS Address BUT000_EBP_G Table for Lock Object EBP_G BUT000_TD BP: General Data I, Shadow Table Time Depe BUT001 BP: General data II BUT010 GP: old, do not use ==> BUT020 BUT020 BP: Addresses BUT021 BP: Address usages BUT021_FS Time-Dependent Address Usage BUT030 BP Where-Used List: Usages BUT030G BP Where-Used List: Generic Nodes BUT030GT BP Where-Used List: Generic Nodes, Text BUT030T BP Object Usage: Application Table, Texts BUT050 BP relationships/role definitions: General BUT050_ADGUID46C BP Rel Addr Display -> AddrGuid BUT050_CD BP Rel./Role Determination:Index Table for BUT051 BP Relationship: Contact Person Relationship BUT052 BP Relationship: Addresses BUT053 BP Relationship: Company Interest BUT054 BP Relationship (not used yet) BUT0BANK Business Partner: Bank Data BUT0BK BP: Bank Details BUT0BK_SHD Shadow table for BUT0BK (IBAN only) BUT0BKU BP: Bank Details Usages BUT0CC BP: Payment Cards

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