24370 Newhall Avenue #17, Newhall, CA 91321 Phone: 520-481-4471 Email: OBJECTIVE: Current graduate student seeking a part time Front Desk Clerk position at Hyatt Valencia SKILLS/PROFICIENCIES • Energized, friendly, and self-motivated • Experienced in administrative work • Successful customer service experience • Superior customer communication skills • Consistently hardworking, punctual, and professional EXPERIENCE Property Manager June 2009 – Present P.A.C. Properties, Newhall, CA • Perceptively and successfully maintained apartment complex appearance • Demonstrated excellent verbal communication skills by effectively communicating policies to current tenants, professionally answering phone calls concerning vacant units, and personally showcasing vacant units to prospective tenants • Consistently kept in touch with the office of PAC Properties to report safety and maintenance issues as well as the amount of traffic through all vacant units • Responsibly cleaned vacant units on a weekly basis or as needed Intern August 2007 – June 2009 Fellowship Bible Church, Winchester, VA • Supervised all weekly and special events of middle school program involving 70+ middle school students • Established strong verbal communication skills by effectively leading large group activities both indoors and outdoors, enthusiastically teaching students weekly from a curriculum, communicating special events to students and parents, and answering questions and concerns over the phone from the office • Successfully managed and led 20+ volunteer leaders to work with students; this included coordinating monthly meetings to energize, motivate, and forecast the next month of activities • Attended monthly staff meetings for encouragement, updates, and community building Desk Supervisor, Tour Guide May 2005 – June 2007 Moody Bible Institute – Public Relations, Chicago, IL • Supervised the desk and office of the public relations of the Institute • Communicated events and answered questions by phone and in person about general information, special events held by the Institute, and general information about the city of Chicago (places to eat, tourist attractions, etc.) • Confidently catalogued all received phone calls and e-mail inquires • Effectively worked public relations for all conferences held by the Institution • Sold tickets to special events held at the Institution both over the phone and in person

• Energetically guided daily hour-long tours of the campus of Moody Bible Institute Supervisor/Head Supervisor May 2005 – June 2007 Moody Bible Institute – Gym Facilities, Chicago, IL • Supervised the desk and gym facilities of Moody Bible Institute • Successfully excelled at completed assignments given to me so as to receive pay raises and position title increase • Communicated events and answered questions by phone about general workings of the gymnasium (membership, varsity schedules, equipment check out, etc.) • Received duties concerning opening and closing of facilities and carried them out to completion • Demonstrated punctuality and efficiency by being at work early and working hard throughout the shift assigned • Completed successfully on the job training in regards to sporting events involving scoreboard, score-booking, and announcing games President May 2005 – May 2007 Moody Bible Institute Chorale, Chicago, IL • Presided over a 60 person, mixed-voice traveling college chorale group. This was an unpaid, volunteer job • Communicated important events and information to group • Helped oversee and coordinate a 60th year reunion for the Moody Chorale; this included mailing announcements of reunion, communicating important information to those who responded, coordinated music rehearsals, and organized all activities for the 250+ people who came • Helped plan and lead chorale on a music tour to Greece for 3 weeks

EDUCATION Bachelor of Arts, Theology/Bible Moody Bible Institute, Chicago, IL

May 2007

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