Understanding the Registration Process ACES Unaffiliated Individual Certificate

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ACES Registration Process

Registration Introduction

Welcome to IdenTrust! Obtaining an ACES Digital Certificate is a simple 3-Step process. This workbook will help introduce and walk you through each process. First, let’s identify the 3 steps:

• Step 1: • Step 2: • Step 3:
Important Info Identity Protection

Application Authentication Retrieval

Before we get started, there are a few pieces of information that are important to know:

In order to protect the identity of our certificate holders, only the certificate holder should be using their own digital certificate. Please do not let others use your digital certificate; do not share your passwords or passphrases, or your private key. Disclosing passwords and passphrases compromise the security of your digital certificate, requiring it to be revoked.

Individual vs. ACES Unaffiliated Individual Certificate - enables you to authenticate yourself in personal government transactions to gain access to restricted Web sites, and to send and receive eBusiness
mail communications using your digital certificate to authenticate yourself. ACES Business Representative Certificate - enables you to authenticate yourself as an employee of a valid business in government transactions to gain access to restricted Web sites, and to send and receive e-mail communications using your digital certificate to authenticate yourself.

Disclosing Personal Info

Applying for an individual certificate will require you to disclose personal information about yourself for the purpose of identification verification. If this information is incomplete or inaccurate, we will be unable to fulfill your request for a digital certificate.

Passphrases During the application process, you will be required to create a Passphrase. This

Passphrase will be needed to retrieve your certificate once it is approved. Please remember or store your Passphrase in a secure place, as it cannot be retrieved once you have submitted it. It is stored in an unreadable format, so support personnel have no access to the original text you submit.

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Step-By-Step Instructions (ACES Unaffiliated Individual Certificate) Step 1: Application
Once you begin the online application process, you will need to provide the following information and then provide payment for the digital certificate:
1. 2. 3. 4. 5. 6. 7. Name E-mail address Home address Phone number Social Security Number (SSN) Date of Birth (DOB) Driver’s license number or State ID

Payment Payment methods: Credit Card, Order Number or Voucher Number NOTE: To pay by Order Number or Voucher Number, you must submit your Purchase Order prior to certificate application.

Step 2:
Authentication

Authentication Processing of the ACES Unaffiliated Individual Certificate application is carried out by an IdenTrust Registration Agent. This process consists of validating the information provided in Step 1 against independent data sources. Once the application is approved, usually within 1 business day, a Welcome Letter is mailed to the address provided. Please allow up to 5 days for the Welcome Letter to arrive in the mail.

Step 3: Retrieval

Retrieval Once the Welcome Letter is received in the mail, follow the instructions to retrieve your ACES Unaffiliated Individual Certificate.

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ACES Registration Process

Getting Started

Log onto the IdenTrust website at www.IdenTrust.com. Locate the BUY button for ACES certificates located on the right side of the web page. Click on BUY. Identify which certificate you would like to purchase (Unaffiliated Individual or Business Representative) and click on BUY again. You will see a screen like the one below and you have begun your application process.

Click Next

This page will introduce you to the application, which will consist of approximately 16 pages. Be aware that you will need to provide personal information (such as your home address, phone number, social security number, date of birth and driver’s license number), as well as payment information. Providing this information allows us to properly verify your identification. Please be sure that everything is complete and accurate so that we can fulfill your request for a digital certificate. The application screens are time sensitive. Please be prepared with your information when you begin your application – as your application session will time out after only a few minutes, if not in use.

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Have these items ready

This page tells you what information to have ready. If these items are not ready prior to your application, your application session may time out and stop your application process and you will have to begin again.

Click Next

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Name and Address

Enter your name and address information in the spaces provided. Please note that only your full name and email address will appear in your digital certificate. All personal information is held in the strictest of confidence.

Click Next

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Personal Information

Answering the questions on this page will be used for identification verification. In order for your request for a digital certificate to be completed, this information must be complete and accurate.

Click Next

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Delivery Address Verification

You will be asked for credit card information – BUT THIS IS NOT FOR PAYMENT. Providing a credit card number in this screen will be used, and is necessary, for identification verification only.

Click Next

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Enter Your Passphrase

Please enter a passphrase that you will remember. This Passphrase will be needed to retrieve your certificate once it is approved. Please remember your passphrase or store it in a secure place, as it cannot be retrieved once you have submitted it. It is stored in an unreadable format, so support personnel have no access to the original text you submit. If you cannot remember your passphrase or answers to your secret questions, you will have to purchase a new digital certificate.

Click Next

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Secret Questions

When you provide answers to secret questions, they will help you if you forget your passphrase. DO NOT forget the answers to your secret questions.

Click Next

Click Next

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Application Review

Review your application information to be sure that the information is correct.

Click Next

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Summary of Terms

Please review the Subscriber Agreement. By selecting to “accept” the Subscriber Agreement, you are stating that you understand and agree to IdenTrust’s responsibilities and warranties as well as your obligations and warranties.

Click “I accept”

Click Next

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Payment

Select a payment method for your digital certificate. Remember: To pay by Order Number or Voucher Number, you must submit your Purchase Order prior to certificate application.

$70 USD $70 USD

Click Next

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Credit Card

If you select to pay by credit card, please be aware that your credit card will not be charged at this time. The provided identification must first be verified, and your application must be approved. When the credit card does get charged, you will receive a receipt stating the charge and amount.

Click Next

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Credit Card Review

Review the credit card information to be sure that it is correct.

$70 USD $70 USD

Click Next

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Voucher Payment

Enter the voucher number and be sure that it is correct. Remember: To pay by Order Number or Voucher Number, you must submit your Purchase Order prior to certificate application.

Click Next

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Voucher Payment

Review the voucher information to be sure that it is correct.

$70 USD $70 USD

Click Next

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Processing

Please wait while your application is being processed and sent to IdenTrust. This will only take a moment. Once processed, identity verification and approval still need to take place. Upon application approval, you will receive an email confirmation.

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Finishing Up Your application is complete. Remember that there are 3 processes to the Registration
Process.

• Step 1: • Step 2: • Step 3:

Application – this step is now complete. Authentication – IdenTrust will now complete this process

Retrieval – Upon application approval, you will need to retrieve your digital certificate. The Registration Department will send an email to you giving you further instructions.

Click Finish

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Email

“Your application has been received” notification. Your email confirmation will appear as follows:

Dear <Applicant>,

Thank you for applying with IdenTrust for an ACES unaffiliated individual certificate. We have received your application and have begun the approval process. The approval process is normally completed within three business days after receipt of your completed forms. You can check the status of your application at any time by going to http://www.identrust.com/app-status.html. You will need the following information in order to check your application process: Application ID, provided below, and your passphrase that you entered during your application process. Application ID: xxxxxx Upon approval, we will send you a message indicating our approval of your application and the steps necessary to retrieve your ACES certificate. Soon afterward, you will receive an approval letter in the mail with an activation code that you will use to retrieve your certificate. If we are unable to approve your application, we will mail you a letter with an explanation. Also, please remember to keep track of your passphrase. You must be able to provide your passphrase at the time you retrieve your certificate. Please contact IdenTrust Customer Support with any questions via e-mail at aceshelp@IdenTrust.com or by phone at 888-339-8904. Customer service representatives are available to assist you Monday through Friday, 6 a.m. - 6 p.m. Mountain Time. Messages received after business hours will be serviced the following business day. If you have general certificate questions or questions about the ACES program, see the FAQ on the ACES Web site at http://www.TrustDST.com/federal/aces_8.html. Thank you again for applying for an ACES unaffiliated individual certificate from IdenTrust. We look forward to creating trust in your electronic network activities. Sincerely, Certificate Registration Department www.IdenTrust.com

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Email

“Your application has been approved” notification. Your email confirmation will appear as follows:

Dear <applicant>, Your application with IdenTrust for an ACES Business certificate has been approved. You should receive an ACES approval letter with a certificate activation code in the mail in a few days. The kit will also include a Web address where you will need to go to retrieve your ACES certificate. To retrieve the certificate, you will use your activation code in combination with your previously selected passphrase. Please contact IdenTrust Customer Support with any questions via e-mail at aceshelp@IdenTrust.com or by phone at 888-339-8904. Customer service representatives are available to assist you Monday through Friday, 7 a.m. - 6 p.m. Mountain Time. Messages received after business hours will be serviced the following business day. If you have general certificate questions or questions about the ACES program, see the FAQ on the ACES Web site at http://www.TrustDST.com/federal/aces_8.html. Thank you again for choosing an ACES certificate from IdenTrust. forward to creating trust in your electronic network activities. Sincerely, Certificate Registration Department www.IdenTrust.com We look

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Additional Support

Should you need any further assistance, please see our website at www.IdenTrust.com, and click on the Support link located on the orange menu at the top of the web page.

Click ACES

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ACES Support

There are several Frequently Asked Questions located on the ACES support page. You will also see additional answers to Frequently Asked Questions using the menu to the Left or in the GREY menu bar at the top of the web page.

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General Support

These are Frequently Asked Questions located under the FAQ: General link:

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“How-To” Support

These are Frequently Asked Questions located under the HOW-TO link:

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Further Support

Should you need any additional support, please fill out the form located on the Main Support Page, and a Customer Support Representative with promptly respond to your request.

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