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CadencePro

Quick Start
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Stand-alone Voice Mail System with Auto Attendent
Quick Start
Introduction
Thank you for choosing the Matrix CadencePro! Please read the instructions in
this quick start to install this feature reached System.
This Quick Start is meant to help you install the basic features and parameters of
the system. For advanced installation and detailed feature description, please
refer the CadencePro System Manual provided to you on the CD-ROM.
It is possible to configure the CadencePro using following interfaces
Web interface (TCP/IP)
Telephonic interface
Compared to the telephonic interface, the Web interface is simpler and more
user friendly. Hence, we recommend the system engineer to use the web interface
to configure the CadencePro.
Before You Start
Verify Package Content
Unpack the system. Make sure that your package contains all the below items.
If any item is missing or damaged, please contact the source from where you
have purchased the system.
Two Screw M 7/30
Two Screw Grip
Mounting Template
Warranty Card
CadencePro Adaptor 12V, 1.25A EU
CD containing System Manual,
Quick Start, User Card and
Voice Messages
Quick Start and User Card Ethernet Cable (RJ45)
Line Cord (RJ11)
(Depends upon configuration
of the System)
COM Port Cable
Collect following information:
1. If CadencePro is going to be connected with any PBX:
Extension numbers of the PBX to be programmed in the CadencePro.
Decide to which extension numbers, mailbox has to be assigned.
2. If Ethernet port of CadencePro is going to be connected in the network,
collect the IP Address and Subnet mask from the Network Administrator for
configuring the CadencePro using Web jeeves.
Installing the CadencePro
Precautions and Safety Instructions:
Take following precautions while installing CadencePro to reduce the risk of fire,
electric shock and injury to the system as well as the person using it:
Do not install the system where sulfuric gases are produced and do not use
the telephone to report a gas leak in the vicinity of the leak.
Do not install the system at the places where shocks or vibrations are frequent
or strong.
Do not install the system at dusty places or places where it may come in
direct contact with oil or water.
Read and understand all the instructions given in the user guide properly.
Unplug the product from the wall outlet before cleaning and do not use liquid
cleaners. Use only dry and soft cloth.
Do not open the system in power ON condition.
To reduce the risk of electric shock or damage to the system, take the product
to the qualified serviceman when some repair work or servicing is required.
Removing covers or opening the system or incorrect reassembly may cause
electric shock when used subsequently.
Mounting the CadencePro on wall:
Select a suitable place on the wall for mounting the CadencePro.
Drill a hole of appropriate size.
Insert the nail grip in the hole.
Insert the screw and tighten it leaving the screw head a few millimeters
protruded of the wall.
Connecting the CadencePro
Ethernet cable (RJ45)
Plug one end of the Ethernet cable to the CadencePro labeled Ethernet (on
Rear panel side) and other end of the cable to the network connection/PC
Ethernet port.
Two-wire telephone cords (RJ11)
Plug one end of the cord to the RJ-11 connector of the CadencePro labeled
TRK 1-TRK 8 (on Rear panel side) and other end of the cable to the
extensions of the PBX or to the exchange lines depending upon the
application to be used.
12V DC Adapter
Connect the DC adapter pin to the CadencePro labeled 12VDC (on Rear
panel side) and other end to the Mains.
Switching on the CadencePro
Switch ON the system,
Following LED sequence would be observed
At Power ON:
PWR LED will glow green continuously. All other LEDs are OFF.
TRK1 LED glow green as soon as initialization process starts. Initialization
process starts after approximately 100 seconds.
After approximately 80 seconds of glowing of TRK1, all LEDs will follow the
sequence as under:
Glow Green-500 ms Glow Red- 500 ms Glow Orange-500 ms LEDs
OFF.
In Normal Condition:
PWR LED will glow green continuously while STS LED will blink green (1
sec ON- 1 sec OFF). All other LEDs are OFF.
TRK1 to TRK8 will glow green when the respective trunk port is ringing or
OFF-Hook.
STS LED will blink red (1 sec ON - 1 sec OFF) when there is a File System
Error.
STS LED will blink red 5 times (100ms On- 100ms Off) in 1 sec ON and 1
sec OFF sequence when there is a Pen Drive error.
How to reach the Home Page of Web Server?
Connecting the CadencePro with the computer
Connect the Ethernet Port of the CadencePro to the Ethernet Port of
the Computer using the RJ-45 cable provided with the system.
The default IP Address of the CadencePro is 192.168.1.166 and Subnet
Mask is 255.255.255.0.
To access the CadencePro using computer, the CadencePro and
computer shall be in the same subnet.
Follow the steps given below to change the CadencePros IP Address
and Subnet Mask:
Step 1: Entering into the Programming mode
If TRK port of the CadencePro is connected with PBX extensions,
dial the extension number to which the TRK port is connected from
any extension of the PBX.
Or
If TRK port of the CadencePro is connected to the exchange lines,
dial that exchange number from any other exchange number.
CadencePro will answer the call and will greet with Welcome
Message.
Dial *19-1234 (1234 is the default SE Password) during the
Welcome message.
CadencePro will greet with Enter the Programming Command.
Step 2: Assigning an IP Address
Enter into the programming mode by following the step 1 i.e.
Entering into the Programming mode.
Dial the SE command 1501-IP Address-#*.
For example, if the IP address 192.168.1.167 is to be programmed,
the SE command shall be given as, 1501-192168001167-#*
CadencePro will restart once you enter this command.
Step 3: Assigning an Subnet Mask
Enter into the programming mode by following the step 1 i.e Entering
into the Programming mode.
Dial the SE command 1502-Subnet Mask-#*
For example, if the subnet mask 255.255.255.0 is to be programmed,
the SE command shall be given as, 1502-255255255000-#*
CadencePro will restart once you enter this command.
To change or know the IP Address and Subnet Mask of the Ethernet
port of the computer go to: My Network Places Properties Local
Area Connection Properties Internet Protocol (TCP/IP) Properties
(For computers with windows 2000 and XP Operating Systems).
You may also connect the CadencePro in the LAN of the organization.
But make sure that the CadencePro and the computer you are using to
access the CadencePro are in the same subnet.
Configuring the CadencePro using the Web Interface
Step 1: Access the Webjeeves of the CadencePro
Open the Web browser/Internet Explorer.
Enter the IP address of the CadencePro Network Port in the URL field of the
Web browser/Internet Explorer and press Enter key.
The CadencePro will prompt for login as shown below:
You can enter the User name of your choice. (Entering the user name is not
mandatory for login.)
Enter the SE Password (default: 1234) in the Password field.
Click on the Login button.
On successful login, you will be taken to the Home Page.
Now, you can configure the CadencePro using Web Jeeves.
The left most side displays the link for different web pages for configuring.
Click on the link and the respective webpage will get opened.
Make required changes and click on Submit button given on the bottom of
the webpage to affect the changes.
Click on Default All button given on the bottom of the webpage to default
the parameters of the page.
Configuring the PBX Interface Parameters:
By default, PBX type = Matrix Digital.
Click on the link "PBX Interface Parameters" and PBX Interface Parameters
webpage will open as given below:
Program the PBX type from the list of PBX supported by the CadencePro.
Change following parameters also as per the PBX type programmed:
VMS string timer (default = 6000msec)
Tone to Speech Timer (default = 3000msec)
Program PBX Tytpe = None, if the PBX to which it is connected is not
supported in the list of PBX type or if CadencePro is directly connected to
the exchange lines.
For PBX type = None, program the frequency and cadence for different
tones (Ring back, busy, error) as per the tone generated by the PBX to
which it is connected or as given by the exchange line.
Select PBX type = 'Matrix Eternity (Version 7onwards) if CadencePro is
interfaced with Matrix Eternity (Version 7 onwards).
Program frequency and cadence in system parameters page if PBX
type is set to 'None'.
Configuring Customer Profile:
By default, Customer Profile is set to Enterprise.
To change the customer profile, click on the link System Parameters.
Select the customer profile depending on the type of environment in which
the CadencePro is installed and Submit the page.
Default values of following parameters will change if the customer profile is
changed to Hotel.
Time Table
Mailbox Size
Maximum Message Length
Ask Mailbox Password
Mailbox Required flag
Post Check-in Welcome Message
Extension Number Validation flag
Also Welcome Messages played at various place will change
Configuring the Region Code:
By default, Region Code = India.
To change the Region code, click on the link System Parameters and
System Parameters webpage will open as given below:
Select the Region code from the list and Submit the page.
Default the System after changing region code. Following parameters would
be changed as per the Region code programmed:
Operator Code Root Node Code
Trunk Access Code DST Mode
DST Type Welcome Message Number
Configuring the Date & Time Settings
1
:
Click on the link Date & Time Settings and Date & Time Settings webpage
will open as given below:
1
There would be no non-working hours and no holidays in the hotel business.
Thus when VMS card is set to hotel mode, the holiday table would be blank and
default working hour table would be as under:
Start End
Sunday 0:00 23:59
Monday 0:00 23:59
Tuesday 0:00 23:59
Wednesday 0:00 23:59
Thursday 0:00 23:59
Friday 0:00 23:59
Saturday 0:00 23:59
Working Hours Time Zones/
Weekdays
In hotel mode, following welcome message will be played:
Welcome! Please dial the room number. To leave message for the guest, press
6. To go to operator, press 9. To disconnect, press #.
Current Date & Time:
Program the Current Date and Current Time.
Current date & time is required in the system because certain features
like Time table, holidays, Greetings, etc. relates to date & time.
Time Table:
Program the start time and end time of working hours for weekdays in
the Time Table. Remaining time would be considered as Non-working
hours.
Different welcome messages will be played for working hours and non-
working hours according to the time table programmed.
For example:
For Monday, Start time is programmed as 09:00 and End time is programmed
as 18:00 for working hours.
Thus, 00:00 to 08:59 and 18:00 to 23:59 would be considered as Non-working
hours.
Holidays:
Program the date and month of holidays
On holidays, time table would not be applicable and Welcome message
is played according to the holidays.
Configuring Port Parameters:
Click on the link Port Parameters and Port Parameters webpage will open
as given below:
Flash Timer:
Default value for Flash timer = 600msec and Flash timer range is from
083-900 msec.
Flash timer is required for holding the caller i.e a call.
Flash timer value should be less than or equal to flash timer of the
extension of the PBX to which it is connected.
Configuring the Station Parameters:
Click on the link Station Parameters and Station Parameters webpage will
open as given below:
Extension Number:
Program the Extension numbers of the PBX which are to be allowed.
Mailbox Required
2
:
By default, Mailbox number 001 to 512 is associated with Station number
001 to 512 respectively.
Enable this flag for the extensions to which mailbox is to be assigned.
By default, this flag is disabled for all the stations i.e. no mailbox is
assigned.
For changing the Mailbox related parameters, refer "Configuring the
Mailbox Parameters" topic.
Abbreviated Name:
By default, blank for all station number.
Assign the abbreviated name if dial by name feature is to be used
Only 3 alphabets of the station user name can be programmed in
Abbreviated name and it should be enter in capital letters i.e for
example: program RAK for Rakesh.
Mode:
Mode for each station is used for transfer type.
Different Modes supported are Manual and Scheduled.
Program Manual mode for Station if Transfer type is to be kept fixed
through out the day.
Program Scheduled mode for Station if Transfer type is to be kept
different at different time of the day.
By default, Mode = Manual.
If Manual Mode is programmed:
Program the Transfer type in the field Manual Mode Transfer Type for
the station.
By default, Manual Mode Transfer Type = Wait for Answer.
For different transfer types refer Transfer Types.
If Scheduled Mode is programmed:
Program Start Time and Transfer Type for Time Zone 1 - Time Zone 4 in
Scheduled Mode.
Start Time for Time Zone 1 - Time Zone 4:
By default, Start Time = 00.00.
Start time of Time Zone 2 is the End time of Time Zone 1 and so on.
Thus, program the Start time accordingly.
Transfer Type for Time Zone 1 - Time Zone 4:
By default, Transfer Type = Wait for Answer
2
In hotel mode, by default, mailbox is assigned to all the stations i.e. 'Mailbox
required' flag is enabled for all the stations.
For different transfer types refer Transfer Types.
Transfer types:
Different transfer type which can be set is as given below:
None - Directly transfers the caller to the mailbox if assigned.
Blind - Directly transfers the caller to the extension number dialed by
the caller without knowing the status of the extension i.e whether it is
busy or not.
Wait for Ring - Transfers the caller to the extension number dialed by
the caller if the extension is ringing i.e ring is detected by the CadencePro.
If not, caller is transferred to home node/mailbox.
Wait for Answer - Transfers the caller to the extension number dialed
by the caller only if it is answered. If not answered, caller is transferred
to home node/mailbox.
Screen - CadencePro asks the caller to record its name and the recorded
name is played to the extension number dialed by the caller if it answers.
If extension user accepts the call it is transferred otherwise takes the
caller to the home node/mailbox.
Configuring the Mailbox Parameters:
Click on the link Mailbox Parameters and Mailbox Parameters webpage
will open as given below:
Mailbox Size
3
Default Mailbox size = 5 minutes for each mailbox. Maximum size of
mailbox can be of 999 minutes for each mailbox.
Change the Mailbox size for mailbox depending upon who is the Station
user.
3
In hotel mode, mailbox size is set to 300 minutes.
Maximum Message Length
4
Default Maximum Message Length = 15 seconds for each mailbox.
Maximum message length can be of 999 seconds.
Change the Message length of the mailbox depending upon who is the
Station user.
Ask Mailbox Password at Login
5
:
Default = Yes.
You can also programmed it as No i.e password will not be asked from
the station user while accessing the mailbox.
Configuring System Parameters
Click on 'System Parameters' link and program the following parameters:
Region Code:
Default = India
Select the Country in which the CadencePro is installed.
Please refer 'Region Code' in System Manual for more details.
Customer Profile:
Default = Enterprise
4
In hotel mode, maximum message length is set to 999 seconds.
5
In hotel mode, ask mailbox password at login is set to No.
Select Customer Profile in this field depending on the type of business
environment in which the CadencePro is installed.
Please refer 'Customer Type' in the system manual for more details.
SE Password: Default SE Password = 1234.
Please refer 'System Security (Passwords)' in System Manual for more
details.
SE Mailbox login retry count: Default login retry count = 3.
Extension Number Validation Flag: Default = Enable
6
.
Please refer 'Dial by Extension number' in System Manual for more details.
Message Verification Flag: Default = Enable.
Please refer 'Message Verification' in System Manual for more details.
Post Check in Welcome Message
7
: Applicable in case of Hotel application
only.
Default = Do not post welcome message at Check-In.
Mailbox Message treatment at Check Out: Applicable in case of Hotel
application only.
Default = Transfer message to General Mailbox.
Home node code for Graph: Default = 0
Please refer 'Graphs and Nodes' in System Manual for more details.
System Level Debug:
Default = Disable
Enable this option to take System Level Debug.
Web Jeeves Level Debug:
Default = Disable
Enable this option to take Web Jeeves Level Debug.
Timers: Set the following timers:
First Digit Wait Timer for External Caller: Default = 5 seconds.
First Digit Wait Timer for Internal Caller: Default = 5 seconds.
6
In hotel mode, by default, extension number validation flag is disabled.
Digit to Digit Timer for External Caller: Default = 5 seconds.
Digit to Digit Timer for Internal Caller: Default = 5 seconds.
Pause Timer: Default = 1 second.
Wait for Answer Timer: Default = 15 seconds.
Home Node: Program the default digits for the following default functions at
Home Node.
Dial by Name: Default digit = 7.
Operator: Default digit = 9.
Programming: Default digit = *.
Root Node: Default digit = 0.
Mailbox Management: Default digit = 8.
Disconnect: Default digit = #.
Leave Message: Default digit = 6.
Please refer 'Home Position' in System Manual for more details.
Message Play Options:
Call Could Not Be Attended Message: Default = Enable. Disable this
option if you do not want to play call could not be attended message.
Called Party Busy Message: Default = Enable. Disable this option if you
do not want to play called party busy message.
Called Party Not Available Message: Default = Enable. Disable this option
if you do not want to play called party not available message.
Leave Message: Default = Enable. Disable this option if you do not
want to play leave message.
Please refer 'Mailbox Parameters' in System Manual for more details.
Message Notification:
Retry Count: Default = 3.
Time Interval between Trials (Minutes): Default = 5 minutes.
Function Codes: Program following function codes:
Hold: Assign code for 'Hold' function.
Transfer: Assign code for 'Transfer' function.
Retrieve Held Call: Assign code for 'Retrieve Hold Call' function.
Trunk Access: Assign code for 'Trunk Access' function.
7
In hotel mode, by default, this parameter is set to 'Post welcome message at Check-In'.
Reinstate the Default settings
Sometimes, due to some programming error, the system goes haywire and it
become difficult to analyze the problem. In such a situation, it is advisable to
load default values in the system.
CadencePro enables you to restore the default factory settings using Web Jeeves.
On defaulting CadencePro, all the parameters except the prompts, system
greetings and welcome messages will change. Defaulting the system will also:
Restart CadencePro.
Default SE password.
Stop all on-going communication.
Clear all mailbox greetings.
Clear all mailbox messages.
Default the mailbox capacity and the message length.
On defaulting the system, following parameters will not change i.e. will not be
defaulted:
Prompts
System greetings
Welcome messages
Date and Time
Region Code
Customer Profile
Daylight Savings Time
Network Port Parameters
1. When system is defaulted after changing the region code in the system
parameters page then the parameters relating to the region code will
also change. Refer 'Region code' topic to see the parameters that will
change after defaulting the system and also for knowing new values of
those parameters.
2. When the system is defaulted, the values of different parameters will
change according to the region code and customer profile programmed
by the SE.
To default the system using Web Jeeves, follow the steps given below:
Click on 'Default the System' link.
Alert window will appear showing message: "This will assign default values
to the parameters of CadencePro, do you want to continue?"
Click on 'OK'. System will restart.
Default values will be assigned to all the parameters of CadencePro.
Click 'Cancel'. System will not be defaulted. Values assigned to the
parameters will remain same.
Making a Call to CadencePro
Dial the number (Extension number of the PBX to which the CadencePro
ports are connected) or the external number (External number of the
exchange to which the CadencePro ports are connected)
System prompts you with Welcome message. (for external caller or station
without mailbox)
Dial the extension number.
According to the transfer type programmed for the extension number,
CadencePro will transfer the call or directly routes the call to mailbox.
Accessing a Mailbox of CadencePro
Accessing the Mailbox through the extension number to whom Mailbox is
assigned:
Dial the extension number (Extension number to which the CadencePro
port are connected)
System prompts you with
You have no new messages if there are no new messages in your
mailbox.
or
You have n new messages if there are new messages in your mailbox
(n= number of messages)
Enter your Mailbox password
8
.
You will enter in the Mailbox Menu.
Accessing the Mailbox from other extension number or through external
number or if PBX type is programmed as None:
Dial the number (Extension number of the PBX to which the CadencePro
ports are connected) or the external number (External number of the
exchange to which the CadencePro ports are connected)
System prompts you with Welcome message.
Dial 8 for mailbox management.
System prompts you to dial the extension number.
Dial the Extension number of the mailbox you want to access.
System will prompt you with
You have no new messages if there are no new messages in your
mailbox.
You have n new messages if there are new messages in your mailbox
(n= number of messages)
Enter your Mailbox password.
You will enter in the Mailbox Menu.
FAQs
Q.1. How many mailboxes are supported by CadencePro? How many messages
can be stored in one mailbox?
Ans. CadencePro supports 512 mailboxes and maximum 254 messages can
be stored in one mailbox.
Q.2. How information is exchanged between CadencePro-PBX?
Ans. Exchange of information between CadencePro-PBX is done either using
Tone Sensing or VMS strings (i.e. Gateway). Tone Sensing is the method
of sensing various Call Progress Tones and on the basis of these tones
various call management functions are performed. VMS strings i.e.
Gateway uses DTMF digits to signify various call progress events. Gateway
protocol differs from PBX to PBX hence CadencePro is to be programmed
accordingly. (Please refer PBX Interface Parameters for more details)
Q.3. Can I check the configuration of programmable parameters after
programming the system? How?
Ans. Yes, you can check the configuration of all the programmable parameters
after programming the system. CadencePro provides facility to generate
system configuration reports on the PC. Configuration reports can be
generated by issuing appropriate command in SE mode. There is a
separate command for each configuration report. You can also check Port
Status and Mailbox Status using Web Jeeves. (Please refer Configuration
Reports, Mailbox Status and Port Status for more details)
Q.4. How programming is done in CadencePro?
Ans. Programming in CadencePro can be done at two levels: System Engineer
Level and Mailbox Owner Level. SE can program all the parameters while
Mailbox Owners can program their respective mailboxes only. Programming
in CadencePro can be done either by issuing commands through Phone
or with the help of Web Jeeves. (Please refer Programming the System
for more details).
8
In hotel mode CadencePro will not prompt for the password as 'Ask mailbox Password at
login' option is set to 'No'.
Q.5. Can I call a person by dialing his name? How?
Ans. Yes, CadencePro gives facility to call a person in an organization by dialing
his name. Follow the prompts and dial first three letters of the name of the
Called party after the prompt. CadencePro will transfer the call to the desired
person as per the programming done. SE should program the abbreviated
names of all the station users in CadencePro to use this feature. (Please
refer Dial by Name for more details).
Q.6. Can I record system greetings and welcome messages of my choice?
Ans. Yes, you can record and use system greetings and welcome messages of
your own choice. (Please refer Greetings and Welcome Messages for
more details).
Q.7. Which is the default code to go to Home position while traveling through
the graph?
Ans. By default, 0 is used for traversing to the home position while traveling
through the graph.
Q.8. Maximum how many graphs are supported by the CadencePro? Each
graph has maximum how many nodes?
Ans. CadencePro supports maximum 4 graphs. A graph can have maximum
64 nodes ranging from 01 to 64.
Q.9. Can I change the default functions defined at home position? Can I change
the default codes assigned to the functions at home node?
Ans. No, you cannot change the default functions defined at home position but
you can change the default codes assigned to the functions at home node
by issuing appropriate command through phone as well as using Web
Jeeves. (Please refer Home Position for more details).
Q.10. What happens to the new message in case the personal mailbox is full?
Ans. CadencePro gives facility to the mailbox owner to set mail delivery option
in mailbox full condition. By default, new messages are sent to general
mailbox in mailbox full condition. (Please refer Mailbox Parameters for
more details).
Q.11. Can I get notification of the arrival of new message in my mailbox on my
personal number?
Ans. Yes, you can get notification of the arrival of new message in your mailbox
on your personal number. CadencePro offers two types of message
notification options. Immediate message notification and Scheduled
message notification. (Please refer Message Notification for more details).
Q.12. Can I redirect the messages of my mailbox to mailbox of my colleagues
when I am outstation for long time?
Ans. Yes, you can redirect your messages to someone else mailbox whenever
necessary by using Redirecting Messages facility of CadencePro. (Please
refer Redirecting Messages for more details).
Q.13. In which format voice guidance messages should be recorded?
Ans. Voice Guidance messages should be recorded in .wav file format only.
Wav file format should be as shown below:
Bit Rate: 128 kbps.
Audio Sample Size: 16 bit.
Channels: 1 (Mono).
Audio Sample Rate: 8 KHz.
Audio Format: PCM.
Q.14. What should I do if there is some error in the system and it becomes
difficult to analyze the problem?
Ans. It is advisable to default the system when there is some error in the system
and you are unable to locate the problem. CadencePro facilitates to default
the system either using Web Jeeves or by issuing commands through
Phone. (Please refer Reinstate the default settings for more details).
Q.15. What happens if password is forgotten either by SE or Mailbox Owner?
Ans. SE Password: If system engineer forgets SE password, change the jumper
J8 position from BC to AB so as to default the SE password.
Mailbox Owner: If mailbox owner forgets his mailbox password, SE can
reset the mailbox password to default value. (Please refer System Security
(Passwords) for more details).
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MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD.
Corporate Office:
394-GIDC, Makarpura, Vadodara - 390010, India.
Tel.:+91 265 2630555, Fax: +91 265 2636598
E-mail: Info@MatrixTeleSol.com
Factory:
39-GIDC, Waghodia - 391760, Dist. Vadodara, India.
Tel.: +91 2668 262056/57
Technical Support:
Tel.: +91 2668 263172/73, Fax: +91 2668 262631
E-mail: Support@MatrixTeleSol.com
www.MatrixTeleSol.com