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AMIT MAHESHWARI

Contact Address: S-522 school block,laxmi nagar,new delhi-92 Mob: 8791390364


Objective: To Challenge my technical skills as well as problem solving abilities for the growth of the organization and to learn new technologies to enhance my skills so that I can serve the industry better.

Key Competencies: Good relationship Management Skills across various People groups and Cohesive Team Player. Good written, Verbal communication skills. Ability to perform under a high pressure work environment Strong interpersonal skills Self Motivated and Goal Achievement

Work Experience (Feb 2012 to Till Date) Innovative IT Solution Tech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies Designation: IT Service Desk Client: Bill Desk India Pvt Ltd Responsibility: As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. All mails to be read thoroughly and replied to all the concerned in case of escalation. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Shift report, Daily call report, Monthly call report Interacting with the Top label management for the critical issues encountered. Install and configure Operating Systems: XP basic and XP pro, Windows Vista and Windows 7 Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and Configuration. MS Outlook, Outlook Express Configuration, Backup and Restore Process. Remote Management through Team Viewer,VNC Remote Desktop ,& Net meeting to solve Windows and Software issue Installation,

Technical Skill: Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop). Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network Devices- Hub, and Switches & Routers etc.

AcademicProfile: Course/Class

College/School Mangalayatan University

University/Board Mangalayatan University

3 Years Polytechnic Diploma (Computer Science) 12th 10th

Year Passed 2011

%or Grade 65%

H.B Inter College U.P. Board Aligarh U.P. Board H.B Inter College Aligarh

2007 2005

60 % 54 %

Professional Training Infrastructure Management Service Training Program (IMS) Purple Leap, Bangalore Duration: 250 Hrs. (Oct 2010 to Mar 2011) Training Coverage: Networking Fundamentals

Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing. Leading Events. Reading Books. Personal Information: Fathers Name Date of Birth Nationality Marital Status Languages Known

Mr V.K. Maheshwari 23-June-1990 Indian Unmarried Hindi, English

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi
(Amit

Maheshwari)