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Preferred Time Delivery

for

DOST Domestic LPG Customers

13th

July 10

Under the Guidance of Ministry of Petroleum and Natural Gas

Domestic LPG marketing- India


Mammoth task by PSU oil Companies Second biggest market in the world. More than 11.5 crore House-holds. More than 57 % of Population More than 28 lakh cylinders per day All cylinders Home delivered. Control Logistics from Leh to Andamans

Customer Orientation
Product is subsidised and the delivery is strictly on first come first served basis. No preferential treatment meted out based on the status or pressure from customers. Catering to all categories of customers including working couples.

Inconvenience to both distributors and customers when door locked

New Initiative
Home Delivery of Cylinder as per day and time convenient to Customers

Concept
Many Customers are eager to get delivery at their preferred day and time Home Delivery Charges are only Rs 8/- for a nearly 30KG heavy cylinder MoP&NG formulated in Vision 2015 a scheme of preferred time delivery at a nominal Cost. Will benefit working couple, single customers and other customers who wish to receive cylinders at specific time.

Where Available ?
Launch today in

Delhi and nearby cities of Gurgaon, Faridabad, Sonepat, Noida, Ghaziabad Bengaluru and Pune

Kolkatta, Mumbai, Chennai, Hyderabad, and fringe cities to commence during the month. Extension to all cities with 10 lakh population within 6 months Remaining Cities within a Year

Modalities
No jumping of Queue even for preferred time customers. If there is a backlog with distributors due to unavoidable circumstances, After maturity of his booking, delivery on very next opted preferred time by customer. In case distributors not able to deliver due to reasons attributable to them A rebate of Rs 20 from the RSP of the cylinder No Preferred time Charges

Modalities
Once registered the option to remain for six months Customer has option to de-register. In case customers are not available at home during the delivery consecutively for two times, Status of preferred time customer will be withdrawn. Once registered no need to mention during refill booking.

Categories and Charges


Customer Can Opt for a time on any week Day
Time Metro Population> 10 lakhs (Rs) 50 25 25 25 50 Others

Before 8AM 8AM to 11 AM 11AM to 3PM 3PM to 6PM 6PM to 8PM

40 20 20 20 40

In case he misses delivery, he gets next week day at the same time

Preferred Day and Time Charges


Customer can opt for a specific day - Monday to Friday and time
Time Metro Population> 10 lakhs (Rs) 50 25 25 25 50 Others

Before 8AM 8AM to 11 AM 11AM to 3PM 3PM to 6PM 6PM to 8PM

40 20 20 20 40

In case he misses the preferred day(Monday) delivery, he gets next week same day(Monday) at the preferred time

Preferred Day and Time Charges


Customer can opt for Saturday or Sunday anytime between 8AM -6PM

Time 8AM to 6PM

Metro Population> 10 lakhs (Rs) 25

Others 20

In case he misses the preferred

day(Saturday) delivery, he gets next week


same day(Saturday)

Registration

Registration through
a) Direct Letter to Distributors b) Web site www.indane.co.in Once registered can change after six months. De-registration possible.

Registration through web - Indane

Grievance Redressal
Any issues related to the scheme, Customers can talk to Sales Officer Customer Service Cell Toll Free number 18002333555/155233 Write in our websites

Thanks