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Management of Information Technology Quiz-1 Time- 20 Minutes

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Multiple Choice. Circle the correct answer. (Correct: +1, Incorrect: (-)0.25) 1) Which of the following are new areas of development in the field of ERP systems? a) Adaptation for Grid Computing b) Web-enablement c) Decision support and data mining capability d) All of the above e) b) and c) 2) Development of ERP systems prior to 1980s was hampered by which of the following: a) Absence of service oriented architecture b) Absence of DBMS technology c) Presence of strong mainframe COBOL systems d) There was no need for organizational integration e) b) and c) 3. a. b. c. d. Business processes are collections of: informal practices and behaviors. informal but documented practices. routines that complete a set of transactions. rights and privileges.

4. A business process that links all the procurement from suppliers, the transformation activities inside a firm, and the distribution of goods or services to customers via wholesalers and retailers is called a: a) supply chain. b) value chain. c) integrated approach. d) budget. e) factor.

5. Enterprise Resource Planning (ERP) systems major objective is to: a) electronically link an organization with its suppliers. b) electronically link an organization with its customers. c) integrate all departments and functions within an organization. d) handle inventory. e) manage human resource requirements for production.

6. What are the main dimensions used to measure business processes?

a. b. b. c.

Cost, time, quality, and flexibility Cost, time, quality, and organization Inputs, outputs, cost, and quality Inputs, outputs, cost, and time

7. Which of the following is NOT a business process? a. credit card approval b. hierarchical organizational chart c. processing an expense form d. renewal of a drivers license

8. Which of the following is NOT one of the major reasons that BPR fails? a. b. c. d. large expenses inability to properly align BPR and IT organizational resistance lack of available technology

9. The streamlining of standard operating procedures to eliminate obvious bottlenecks is: a. b. c. d. e. rationalization of procedures. paradigm shifts. accessibility and empowerment. automation. business process reengineering.

10. The type of software enables data to be used by single functions within business processes for organizational efficiency is/are: a. b. groupware. collaboration software. c. enterprise software. d. None of the above

11. Which of the following systems are not considered to be enterprise systems? a) accounting information systems b) enterprise resource planning systems c) customer relationship management systems d) decision support systems e) knowledge management systems 12. BPR is a) Automation b) Downsizing c) Outsourcing d) None of the above

13. R/3 System is a) Database server, Application server, and Presentation server b) Database server, SAP server, ERP server c) SAP server, Application server, Client server d) Client server, 2-tier server, Application Server e) None of the above 14. SAP Solutions specifically designed for Small and Midsize businesses are A. B. C. D. SAP Business One MySAP-ERP SAP R/3 Business Suite Industry specific solutions

15. In the DFG Redesign of Business Systems and Processes case, which of the was / were processes that required significant manual intervention and wasted human resources: A Store Replenishment B Accounting C Negotiating discounts on bulk purchases with vendors D All of the above E A and B only

16. In the DFG Redesign of Business Systems and Processes case, choice between the alternatives offered by the consulting firms was difficult because: A Both of the consulting firms, A & B had a successful track record B The two alternatives were very similar in terms of benefits C Net present value of expected cash flows was a gross approximation D A and B E A and C

17. In the Cisco ERP Implementation case, the highest proportion of the total cost was incurred in: a. b. c. d. Software System Integration Hardware Training

18. In the Cisco ERP Implementation case, which of the following was NOT a reason for selecting Oracle: A Oracle was an established database vendor B Oracle had better capability in manufacturing C Oracles headquarters was located close to Cisco D None of the above

True/ False: Write T for True or F for False (Correct: +1, Incorrect: (-)0.50)

1. Function organizations focus on what and are not concerned with hierarchy. 2. An organization with ERP is a process-oriented organization. 3. Enterprise software allows data to be used by multiple functions and business processes for precise organizational coordination and control. 4. Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business, upto a certain degree. 5. Enterprise systems require fundamental changes in the way the business operates. 6. Functional systems support the entire enterprise or major portions of it. 7. Enterprise resource planning software forces discipline around the functional areas, making the alignment of IT and business strategy less likely.

8. ERP projects, particularly large ones, have not been known to fail because of the amount of money invested. 9. Consultants have no impact on ERP implementations.

10. Before attempting to reengineer, the performance of existing processes must be measured. 11. Information technology cannot create new design options for organizational processes. 12. The more steps there are in a process, the more chance there is for human error. 13. In the Cisco ERP Implementation case, the Executive Steering Committee directly supervised the Project Management Office 14. In the DFG Redesign of Business Systems and Processes case, both of the consulting firms, A and B, identified Invent ory Management as a problem area and suggested ways to address them.
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