You are on page 1of 1

Joshua M.

Current Address: P.O. 20643 3219 College Street Savannah, Ga. 31404 Mobile: (678)-206-4123 Permanent Address: 6259 Dogwood Trail Lithonia, GA 30058 Phone: (678)-206-4123

OBJECTIVE: To provide a valuable impact in the position granted using strategic thinking skills while assisting in the development the company through technology and effective communication. EDUCATION: Savannah State University, Savannah, Ga. Expected Graduation date: December 7, 2013 Bachelor of Business Administration (AASCB Accreditation) Major: Business Marketing WORK EXPERIENCE: IT Department at Savannah State University January 2009 -Current IT Systems Support Manager Managed 4K+ university licensed IT products to ensure sustainability and longevity of modules operating on the Microsoft platform. Analyzed hardware and software issues on Microsoft Windows (7&8) operating systems in order to minimize cost for repair procedures and reach a resolve rate of 93%. Facilitated and supported the implementation of Microsoft software on vast amounts of electronic devices supplying the university with effective and efficient user friendly navigation and resources. Provided maintenance and advice on Windows operating system for students about technology use to maximize the products lifespan and software capabilities. Enterprise Holdings May 2013- August 2013 Sales and Management Trainee Internship Worked with regional sales team of 40+ members to create new B2B relationships in order to exceed sales quota by more than 10% for the 3rd Quarter which grew market share. Enhanced loss prevention tactics which assisted in decreasing absorbed cost on $3M+. Became #1 ranked salesperson in top management trainee program by acquiring a 90% sales execution on all customer encounters and led the company to capturing $400K+ of additional revenue. Increased Enterprise Service Quality Index rating by 12% via leveraging innovative techniques to assist in index forecasting. Scottrade Incorporated January 2012- December 2012 Sales and Marketing Internship Minimized annual account turnover ratio from 13% to 10% using effective negotiation and bargaining skills to retain over 3K accounts which helped in maintaining continuous streams of income for the company. Gathered accounts for company using professional selling techniques to grow profits and company liquidity reaching a milestone of $250M+ in current assets which help to grow the business. Strategically placed marketing materials to increase brand recognition and develop new business accounts using social media surpassing new account quota by more than 12% during the 4 th Quarter. Placed 3rd in national company intern competition on product knowledge and investment research out of 300+ employees to demonstrate expertise. Utilized SharePoint software and office equipment in order to decrease workflow process time by a maximum of 25% making the company more productive. AWARDS & ACHIEVEMENTS: Honor Roll (Spring 2013 semester), Deans List (Spring 2012 semester), Honor Roll (Spring 2011 semester), Blue Ribbon Scholar (Spring 2010 semester), Recipient of Certified Student Leader Award (Fall 2012), Inductee of the Achievers of Today and Tomorrow (Fall 2009), Savannah State University National Case Competition Team (Fall 2012-Spring 2013), Black Executive Exchange Program Ambassador (Spring 2010) Global Logistics & International Business Team (Fall 2012- Current), Tiger Ambassador (Fall 2010-Current) CAMPUS LEADERSHIP: Alpha Phi Alpha Fraternity Incorporated -Financial Secretary (May 2013- December 2013), Students in Free Enterprise (SIFE) -Vice President (May 2010- May 2012), Student Government Association (SGA) -Treasurer (August 2011- May 2012), Society for Advancement of Management (SAM) Marketing Coordinator (August 2011- May 2012), Association of Information Technology Professionals (AITP) President (May 2011August 2012) COMMUNITY INVOLVEMENT Alpha Phi Alpha Fraternity Incorporated the Delta Eta Chapter (Fall 2012 Current), Frank Callen Boys and Girls Club Volunteer (Fall 2009Current), Savannah Book Festival Representative (Fall 2009- Current), Library Initiative Committee (Fall 2009- Spring 2010), My Savannah is Clean Initiative (Fall 2010-Current) Clean campus committee (Fall 2009-Current) March of Dimes (Fall 2011-Current) Hands on Savannah (Fall 2009- Spring 2011) Additional Skills: SharePoint, Microsoft Office 365, Compass, Tablerock, Pinnacle, @Risk, Management Scientist, Decision Tree, Decision Explorer, Internet Explorer, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Prezi