You are on page 1of 13

ACS equips people with the skills and support they need to face the

challenges of military life…today as well as tomorrow.

The mission of the ACS Center is to:

• Facilitate commander’s ability to provide comprehensive, coordinated and
responsive services that support readiness of Soldiers, civilian employees
and their families.
• Maximize technology and resources, adapt to unique installation
requirements, eliminate duplication in service delivery, and measure service
ACS service delivery methods include; centralized intake, readiness
programs, resource file and client tracking, and outreach.
Helpful link:

Information and Referral (I&R) can assist you in locating the service you need.
I&R assists military personnel and Families with information regarding military and
civilian community resources. I&R specialists conduct intake assessments to
determine the nature of each clients visit, such as: financial, medical, marital,
behavioral, employment and/or transitional adjustments. I&R provides appropriate
referral based on client needs. Follow-up contact is available to ensure client needs
have been met.

Workshops are offered in a variety of topics to help consumers plan for the future and possibly prevent
financial difficulties. Some of the topics covered are: checkbook writing, budgeting and spending, identity theft,
financial planning, estate planning, debt liquidation, insurance, money management, using credit wisely,
savings, and investing. ACS provides one-on-one counseling and can assist clients with:
Developing a spending plan
Working with creditors
Determining insurance needs
Understanding needs vs. wants
Planning for large purchases
Getting Out of Debt
Financial planning
Money Management
Transition and Relocation
Saving and Investing
Debt Liquidation
The ACS Consumer Readiness Program provides information on becoming a wise consumer, recognizing and
avoiding scams and frauds, knowing consumer rights, writing a consumer complaint letter and discovering
community resources. A skilled counselor is also available to help with writing a complaint letter and serving
as consumer advocate for soldiers, their dependents, retirees, and Department of the Army civilians.

Helpful link:


Army Emergency Relief (AER) provides emergency financial assistance to active soldiers; their dependents,
retirees, members of the Army National Guard and Reserved components on continuous active duty for more
than 30 days and their dependents; and surviving spouses and orphans of soldiers who died while on active duty
or after they retired.
AER can provide aid in the following areas: Procedure for getting AER assistance:
Help with emergency financial needs for: First, contact your unit commander
Food, rent or utilities Complete DA Form 1103
Emergency transportation and vehicle repair Obtain commander's signature in Box 17
Funeral expenses
Medical/dental expenses Items to bring to the appointment:
Personal needs when pay is delayed or stolen Military ID card
Give undergraduate-level education scholarships, Leave and Earning Statement
based primarily on financial need, to children of soldiers Leave/PCS orders
Substantiating documents
AER cannot provide assistance for the following: (car repair estimate, rental agreement, utility bill, etc.)
Help pay for nonessentials Power of attorney; if applicable
Finance ordinary leave or vacation
Pay fines or legal expenses Length of Time for Assistance:
Help liquidate or consolidate debt Most cases are worked within 24 HRS. However,
Purchase of home or home improvements based on the complexity of the case, it may take longer.
Help purchase, rent or lease a vehicle
Cover bad checks or pay credit card bills.
Helpful link:

The Family Advocacy Program (FAP) provides child/spouse abuse prevention, education and training,
treatment, and supportive services to Families in the military community. These services increase cohesion of
family units by promoting healthy family relationships and strengthening communication.

Services include, but are not limited to:

Domestic Violence Awareness educational programs which discuss the effects of domestic violence on
children, the abuser's power and control, and available resources for individuals seeking intervention.

Child Abuse Awareness educational programs for staff, military personnel and families, which discusses the
four types of abuse, being an advocate for a child in need, and confidentiality.

Community Awareness Programs, which promote healthy families and the prevention of child abuse and
domestic violence. Command and Troop briefings are also available.

Short-term crisis counseling to provide intervention and support to individuals or families in need.

Advocacy and referral to local agencies that can provide additional resources and intervention.

Child and spouse abuse case management.

Helpful links:

The Sexual Assault Prevention and Response Program reinforces the Army's commitment to
eliminate incidents of sexual assault through a comprehensive policy that centers on
awareness and prevention, training and education, victim advocacy, response, reporting, and
accountability. Army policy promotes sensitive care and confidential reporting for victims of
sexual assault and accountability for those who commit these crimes.

The goals of the Sexual Assault Prevention and Response Program are: To
create a climate that minimizes sexual assault incidents, which impact Army personnel, Army
civilians, and family members, and, if an incident should occur, ensure that victims and
subjects are treated according to Army policy.

Create a climate that encourages victims to report incidents of sexual assault without fear.
Establish sexual assault prevention training and awareness programs to educate Soldiers.
Ensure sensitive and comprehensive treatment to restore victims' health and well-being.
Ensure leaders understand their roles and responsibilities regarding response to sexual
assault victims, thoroughly investigate allegations of sexual assault, and take appropriate
administrative and disciplinary action.
Helpful link:

The Employment Readiness Program provides assistance, information, training, and referral services to family
members, who are relocating as a result of a military or civilian sponsor’s PCS move, in order to maximize their
opportunities for initial and continued employment. Services and training programs are opened to all military
cardholders, DOD civilian employees and their family members. Services include job counseling, job search
training, employment and educational information, information on volunteer opportunities, internet job search,
and assistance in resume writing and goal setting.

The Employment Readiness Program coordinates with CPAC and NAF Offices and other on-and off-post
agencies to provide a full range of Employment services and assistance to family members in their job search
and career Development.

A variety of classes and workshops are available:

Career Counseling
Resume Writing and Individual Assistance
Spouse Career Development Seminar
Effective Interviewing

Helpful link:


The Exceptional Family Member Program (EFMP) is a mandatory enrollment program for family members,
regardless of age, of an active duty soldier with any medical or educational disability that requires special
medical treatment, education, or counseling.

The Army will consider the special needs of enrolled exceptional family members during the assignment
process and will attempt to assign the soldier to an area where the needs of the family member can be met.

EFMP enrollment is MANDATORY if an enrolling condition exists.

•Conditions which require medical support or follow-up care other than that commonly provided by a family
practitioner in an outpatient setting.

• Have any serious or chronic medical problem, physical disability and/or mental health disorder
• Have any other medical, educational, counseling, or social need

• Provide information about EFMP resources and services/rights and responsibilities and assist in developing
solutions to individual and community EFMP issues and problems.

Helpful link:


ACS Deployment and Mobilization Readiness Program supports Active Duty, Reserve, National
Guard, civilians, contractors and their respective Family members. Programs, services and support
is provided throughout the mobilization, deployment and contingency operation process, to include
mass casualties or evacuations. During Soldier Readiness Processing, Soldiers are asked to
complete the Family Assistance Information Sheet in order to identify specific requirements which
may arise during his/her absence.

Readiness briefings and classes are available on key issues and steps to consider when preparing
for deployment, such as "Understanding and Planning for Military Separation," "Coping with
Separation," and "Financial Planning.“ Support and assistance is provided to unit commanders in
establishing Family Readiness Groups and training for Rear Detachment Commanders. Assistance
provided to single parents and dual military couples in developing Family Care Plans, Pre-
deployment packets with materials about installation support and services deployment,
Spouse/Family Member homecoming and reunion workgroups, deployment stressors and more!
Helpful links:

Army family Team Building (AFTB) is a volunteer led organization. AFTB provides
training and knowledge to spouses and family members to support the total Army
effort. Strong families are the pillars of support behind strong soldiers, and AFTB's
mission is to educate and train all of America's Army in knowledge, skills, and
behaviors designed to prepare our Army Families to move successfully into the

AFTB contributes to the Army mission by educating and training the Army family to
be self-sufficient leaders within their communities.

•Level I focuses on the basic skills and knowledge needed to live the military life.

•Level II allows the participant to grow into a community leader.

•Finally, Level III goes into inspiring and mentoring others into leadership positions.
Helpful links:

Relocation Readiness Program is here to help reduce problems arising because of

frequent moves.
Some of the services provided are listed below, but not limited to:
•Relocation Counseling
•Pre-arrival Information
•Living in the USA Orientations
•Reentry Workshops
•Newcomers Orientation
•Lending Closet
•Sponsorship Support
•Multicultural Services
•Waiting Family Services
•Citizenship & Naturalization Information & Assistance
Upon your arrival we provide an In-processing Orientation where we enhance your
knowledge of the local area and the services provided by Army Community Service
and other valuable services and resources.
Helpful link:

The Army Family Action Plan (AFAP) allows you to give feedback to commanders and raise issues important
to you about military and family life. It is a decision making tool for Army leaders at all levels.
Why is there an AFAP?
Army’s leaders recognize that to have a quality Army, you must be satisfied with the Army’s way of life.
Who takes part in AFAP?
All segments of America’s Army are represented: single, married, dual military and single parent soldiers,
family members, retirees and their family members, members of the National Guard and Reserve and
How does the AFAP process work?
It starts with a local AFAP conference each year where delegates raise issues, suggest ways to resolve them
and report them to senior officials. Local issues are worked at the installation level and updated quarterly at
the Steering Committee Meetings, which are open to the public. If the issues can not be resolved at the local
level, the issues are sent up the chain to the next level. Issues requiring higher level attention are sent to the
DA AFAP conference in Washington, D.C. Delegates come from throughout the Army to address the top
issues and propose solutions. Senior leaders then take on those issues, which require DA, DOD or
congressional intervention.
What has AFAP done for you in the past 20 years?
60 issues resulted in new legislation
126 issues resulted in new or revised Army policies
125 issues resulted in new or improved programs.
Helpful link:
AFAP issues and concerns:

The Army Volunteer Corps embraces existing volunteer programs, unites all volunteers who support
Soldiers and families, formalizes the Army’s commitment to volunteerism and promotes volunteerism to
meet community needs. The Army Volunteer Corps Coordinator (AVVC) assists community agencies
recruit, train and recognize volunteers. The AVCC evaluates the volunteer’s interests, skills and goals and
recommends placement. If a volunteer already knows where he or she would like to work, volunteers may
contact community agency directly.
Just like the Army of One, the Army Volunteer Corps concept espouses teamwork and unity as Army
volunteers, while recognizing the individual strengths and contributions of both the volunteers and the
organizations with whom they serve.

Benefits of Volunteering:
 Build a resume
 Rewarding work helping others
 Educate yourself on installation programs and services
 Be part of the community
 Meet new people/network
 Update skills/Acquire skills

Helpful link: