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Project Title Implementation of new administrative system

The objective of Project; The main purpose of this project is to build to customer good will and satisfy its legal Political and ethical obligations with respect to work health and Safety and antidiscrimination legislation, standards or code of conduct, promote high standards in professional conduct. The purpose is also to inform to clients, tenants and potential tenants of maintenance and light repair and also achieve employees and clients buy in for imitative. Health care is a complex, highly regulated, interdisciplinary, service-oriented industry, that continually faces changes in technology, delivery systems, standards of care and treatment protocols, rules and regulations, funding and reimbursement, and finally and most importantly the service needs of our patients and their families. With that complexity in mind and at the direction of our Board of Directors, Mountain Land Rehabilitation has established a Plan of Compliance, Conduct and Ethics. The development and implementation of this guide and related compliance activities is fundamental to establishing a culture, within our organization, that promotes prevention, detection, and resolution of instances of conduct that do not conform to MLR policies and procedures, federal and state laws, as well as ethical business practices. Project purpose: In this Case scenario the Company wants to grow its customer base and have good relation with customer who is good for the companys reputation and growth. Background of Company; Max Lionel Realty has been a member of the Real Estate Institute, As one of the leading and most experienced real estate teams in West Vancouver, with over 45 years of award winning expertise serving one of North Americas finest real estate markets spectacular West & North Vancouver on the North Shore. We not only draw on a wealth of knowledge in determining how to successfully market your home, but are also dedicated to ensuring that the process of selling your home is as pleasurable and stress-free an experience as possible. Specializing in West Vancouver, North Vancouver & Vancouver! We maintain a highly respected reputation in the industry and it is our dedication to our clients that has prompted the Lionel Lorene Realty team to make themselves accessible 24 hours a day. Take this opportunity to put our teams hard work and market expertise to work for you.

Max Lionel Realty was founded in 2008 by properly developer Max Lionel. Through its client agents, the organization manages property sales and rentals on behalf of a range of clients. The organization also separately engages in investment activities such as property and land development. Max Lionel Realty has been a member of the Real Estate Institute of Victoria. On time finished project work Engaging with customers and clients Building goodwill and reputation for integrity Supporting innovative thinking ,management and leadership skills Creating a high performing, highly profitable organization.

Project status It has been decided the company will go ahead with the project and make the necessary changes. The four community aspirations include: prosperity through economic development social equity through accessibility 2

community health and safety protection of the total environment PROJECT APPROVAL TEMPLATE

This form is required for submission of projects for approval to the Management Board and Operations Committee. It is the responsibility of the Project Director to complete this form, unless a Project Director has not yet been appointed, in which case it is the responsibility of the Project Champion.

Project Name: Description: Project Champion: Project Director: Approval Sought:

PROPOSAL SUMMARY Background What is proposed? Why should the proposal be implemented? Update since last approval stage

THE VALUE OF THE PROJECT TO THE COLLEGE Benefits expected from the project Investment required and ongoing cost to the College HOW THE PROJECT WILL BE IMPLEMENTED Suggestions for consultation groups (if any) Results of consultation 3

Plan for development phase Plan for delivery phase RISKS and uncertainty SOURCES OF FUNDING

Source Department / Division Faculty Pro Rectors Reserve Long Term Maintenance Minor Works Residences LTM Capital Plan Other TOTAL APPROVALS

Authorizing Signature

Amount of Approval Required

Cost Operations Committee Management Board Finance Committee

Date

Council

Project Scope Project Name: Max lionel Project Manager: Haseeb JAved

1. Project Purpose Statement: Describe the reason for the project. Please limit to two paragraphs. A separate Business Case document is created which fully documents the project feasibility study, explains reasoning and justification for the project in terms of the evaluation methods utilized and the business benefits. Reference to this document should be entered here. 2. Background: Provide a description of the history of this project. Include any information on its background that may be of importance to communicate in the context of this project. Explain any changes to the external / internal environment. Describe the existing impact (e.g. on the business, on staff, customers, etc.) Explain why the status quo is changing (i.e. What is the rationale for the project?) Describe in detail the circumstances driving the change. 3. Objectives: Document the high level objectives of the project here. 4. Key Stakeholders and Other Players: Provide the details of the players within this project. 5. Organizational Requirements Describe the Universitys organizational, end user and customer requirements for this project. 6. Approach Provide a description of how you intend to carry out and manage the project. 7. Timeframe & Milestones

Describe the overall timeframe for the main stages in the project, and the milestones/checkpoints within each stage? 8. Inclusions & Deliverables What is deemed to be included in the scope of the project? It is essential that items appearing in this section are clear and unambiguous. Documenting specific inclusions provides the boundaries for the project scope. 9. Exclusions Ensure that all items that are not within the project boundaries, that may otherwise cause confusion by not being explicitly stated, are described here. Such items may be within the scope of another stage or a related project. 10. Critical Success Factors Include factors that will make or break the project. What is critical to success (or will result in failure). 11. Assumptions Ensure all suppositions or statements that are made due to the lack of available information in order to further clarify the scope of the project are detailed here. 12. Constraints List the known restrictions that will inhibit the delivery of the project and cannot be changed. 13. Related Projects Describe any other project exerting an influence on this project, including any program/project relationships, key dependencies or critical links. Provide details on any related projects scheduled to run before, after or concurrently. 14. Risks Create a list of circumstances or events, which may occur to the detriment of the project. Each risk should be assigned a unique Risk Identification Number. Risks may be internal, external, organizational, environmental or technical. 15. Sign Offs This is an agreement between the project sponsor and project manager to the high level requirements of the project as known to this point.

. Project Manager / /

. Project Sponsor / /

Project Scope Defined IN SCOPE -Appoint team -Appoint office -Allocate tasks and responsibilities -search for software developer -identify training needs -prepare training plan -assets and policy and procedure -review and monitoring OUT OF SCOPE (EXCLUSIONS) Legislation Ethical -training of clients , staffs ASSUMPTIONS Assume that clients will be fully trained on legal and ethical compliance -assume that client need to provide additional budget CONSTRAINTS Skills Knowledge We dont have limited budget Office Software developer High speed internet Server Time

Name

Work area

Stakeholder type (client , end user)

Impact on /by project, requirement , success criteria

Stakeholders Analyses

Roles and responsibilities

Shareholders: Some would say that shareholders are the first stakeholder Management: Controversial, but some believe that managers are stakeholders For example, Evan and Freeman argue that managers have an additional duty that of maintaining the health of the company by keeping stakeholder demands balanced-- which makes them stakeholders debate and this suggests a responsibility to future generations --those who will one day be reliant upon the physical environment-- as a stakeholder group

Project snapshot

Name of project : Implementation of administration system of Max Lionel Realty 8

Project purpose: Company wants to grow its customer base and have a good relation with customers which is good for the companys reputation and growth. The company goal is to have good administrative system Deliverables with timeframes What to build computer programs, plans, reports, policies and procedures When within 6 months Stakeholders Max Lionel ,Haseeb Javed and Waqas Shabbir , innovative travels , ready office supplies , Coffeeville

Resources Computers, software, table, chairs, office for renting, internet, cash from stakeholders (CEO and CFO) People Team leader, team members, project manager, IT manager, Marketing manager

Risks Budget can be less for the project, it could be hard to find skilled people, it could be difficult to manage deadline with staff shortage, computers can get virus, people can have access to confidential documents, and computers can be hacked.

Interdependencies We need to share data with other group members frequently, we need information from existing system.

Success criteria We can measure our success criteria with the help of stakeholder analysis. Then the stakeholders can tell us what to do and that would be very important.

Human resources Physical resources Financial resources Performance indicators

Real estate agent Flyers, brochures, iPad Bank loan, low interest loans Action Follow the REIV Code of Conduct and relevant legislation 1.1.1 Action Get feedback from customer questionnaire 1.1.2 Action We have a standard that the builders are going to 1.1.3 maintain. They will have to use good quality products, build the house according to Max Lionel Realty standard that is ISO 9001:2013

Planning workgroup planning template Project aim The project is to grow the customer base and have good relation with customers which is good for the companys reputation and growth. 9

Goal 1 Objective 1.1 Action

To promote high standards in professional conduct Increase revenue by 20% within the third quarter Action Advertise in local newspapers, magazines and internet 1.1.1 about Max Lionel Realty Action Price of the houses should be kept a little less than 1.1.2 competitors Action Change the design of the house. Improve the design. 1.1.3 3 months

Time frame

Objective 1.2 Action Goal 2

Engage with customers Action Mail them a copy of the real estate magazine of Max Lionel Realty to customers and potential customers Inform clients, tenants and potential tenants of MLRs commitments.

Resources: CRC has limited funding through IPR. Are there any anticipated expenses?

Corporate Hierarchy

CEO 10

Broad Of Director

Finanacial manager

Credit Project Manager

Project Officer

Project Manager

Project Sub Managers

Initiating

Planning

Implementing Change management procedure

Monitoring Status update

Closing Submit handover report

Project client

Workgroup planning

Project sponsor
Background and strategic context Project status

Activity chart

Issue log

Milestone
Post-project review meeting

Budgeting

Strategy

Budgeted cost Post-project review report

Risk register

Project approval

Risk assessment

Project completion report

Grant Chart; To evaluate the activities we will evaluate all the project results on grant chart. Activity / task Planning 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

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Research Design Implementation Follow up

Project Sponsor:

Version:1

Project Client:

Project Manager:

Date :

File Name:

Page

Activities schedule Phases & activities Planning and implementing Responsibility To execute plan and organize well throughout the company Creating brand awareness , Resources Computers , software , internet, stakeholders Effort (hrs) 48 hrs Started 14 Sep 2012 Deadline 18 Sep 2012 Actually completed 17 Sep 2012 Comment /status Completed

Promoting

Developing strategies

Advertising

Research analysis

Art Centre , marketing executive, Real estate To develop new Project goals and manager , objectives team members , team leader To reach the Marketing customers and manager , increased the money , TV , value of the radio , news company paper To collect Project information and manager , data for careful team leader planning

12 hrs

15 Sep 2012

17 Sep 2012

17 Sep 2012

Not completed

7 hrs

20 Sep 2012

22 Sep 2012

21 Sep 2012

completed

72 hrs

25 Oct 2012

28 Oct 2012

29 Oct 2012

Close to complete

48 hrs

30 Oct 2012

01 Nov 2012

02 Nov 2012

completed

Resources and budget

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All the expense which will incur during this Project will be. Project Name : Income Cash at bank Total income Expense Employees salary Travel expense Telephone expense Internet expense Electrical expense Rent Office supplies Catering expense Water expense Subtotal Contingency (+10%) Total

Inc. GST $ 20000

Ex.GST

Inc. GST $2000 $1000 $200 $100 $300 $1200 $600 $500 $300 $6200 $620 $6820

Ex.GST $ 200 $100 $20 $10 $30 $120 $60 $50 $30

Contingency actions recommended:

Industry benchmarking in all areas of organizational performance Staff trained in use of technology as needed. conduct periodic reviews of agent performance to ensure professional conduct.

Supporting documentation: will be existing computer system and old training record. Training documents to train the employees

Risk assessment form Project details 13

Project Name : Implementation of new administrative system Project Manager : Mayur Patel Risk details Risk ID : 550821 Raised by :Haseeb Javed Date raised : 20/09/2012 Description of risk : Failure to recruit qualified real estate agents due to increased competition Likelihood of risk: medium risk Impact of risk: High

Risk register

Project purpose Company wants to grow its customer base and have good relation with customer who are good for the companys reputation and growth

Background and strategic context Max Lionel Realty has been a member of the Real Estate Institute Max Lionel Realty was founded in 2008 by properly developer Max Lionel. Through its client agents, the organization manages property sales and rentals on behalf of a range of clients. The organization also separately engages is investment activities , such as property and land development. Max Lionel Realty has been a member of the Real Estate Institute

On time finished project work Engaging with customers and clients Building goodwill and reputation for integrity Supporting innovative thinking ,management and leadership skills Creating a highperforming, highly profitable organization.

Project objective 14

Planning had been done in advanced and everything has gone according to plan, reduce direct and indirect costs of operations by 10%, engage with customers / build to raise organizational profile. Improve health of employees. Scope including key deliverable -Appoint team -Appoint office -Allocate tasks and responsibilities -search for software developer -Legislation -Ethical -training of clients Staffs

Assumptions We assume that clients will benefit a lot from the project. They now have a direction. They would be more confident with their customers and agents because they have the materials to engage their customers and agents and we assume that their reputation will grow. Constraints Even though the outcome is good, there will be constraints. If MLR does not train their staffs well, they would not be able to express the companys values and morals properly. This cannot be controlled by us. Deliverables From everything that is planned, we have been able to find out that there are going to be a lot of deliverables. We need to have deliverables in order to achieve our goals. From what we have learned, we might need the following of the deliverables. Project initiation Setting up office Need to buy tables 15

Setting up wiring system Install phone connection Installation Record of travelling costs Finding a software engineer Contact real estate agents Governance Project organization chart and project information and stakeholders responsibilities On time finished project work Engaging with customers and clients

Communication plan

CEO

Quality Manager

Project Manager

General Managerlal

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Testing manager

Purchase officer

Subcontractor

Team Staff

PR officer

Project owner Max Lionel Realty

Project sponsor CEO Max Lionel

Key stakeholders CEO Project manager Operational general manager Chief financial manager Manager Residential Realty

Schedule Item Planning Responsibility To execute plan and organize well throughout the company

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Research Design Implementation Follow up

To collect information and data for careful planning Designing the strategies and new system Improve the administrative system To follow the new system

Project risk assessment Quality management plan This section discusses how quality management will be used to ensure that the deliverable for the project delivers have been defined in order to provide an understanding of the tasks. Due to quality management planning, our organization would be able to complete the work to an acceptable standard Controls Monitoring to status report Exception reports Issues /risk log Variance requests

Appendices Stakeholder needs analysis Work breakdown structure Gantt chart Activities schedule Budget/cash flow Roles and responsibilities Procurement schedule Risk management plan

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Quality management plan Communication management plan

Implementing

Change request project Issued by Item affected Nature of change requested Reason for change Impact on scope Impact on budget Impact on schedule

Project Manager Research is behind schedule , budget is out of control Changes in cost , risk , schedule , budget and scope Improve processing for project Implementing cost process Cost has been reduced and saved money Delay closed to the individual work

Issues log

Item Financial Personal Technology Management

Health Skills

Strategy Bank loan Keep team member and motivated Keep server system Increase hourly salary. Better safety standards at work. OHS/WHS and trained employees Knowledgeable , experience ,

Date logged 05/11/2012 12/11/2012 21/11/2012 28/11/2012

Date resolved 10/11/2012 20/11/2012 25/11/2012 30/11/2012

01/12/2012 05/12/2012

03/12/2012 12/12/2012

Monitoring

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Closing

Documents attached No. Title 1 Project report 2 Employees handbook 3 OHS document 4 Legislation code documents 5 Code of practice

Handover report Initial overall objectives Agreed changes to objectives Final agreed deliverables Item Project initiation Setting up office Need to buy tables Setting up wiring system Install phone connection Installation

Budgeted cost $ 4700 $800 $200 $300 $200 $ 300

Final cost $5000 $700 $300 $250 $400 $500

Schedule date 10/12/2012 11/12/2012 12/12/2012 13/12/2012 14/12/2012 15/12/2012

Final date 15/12/2012 16/12/2012 17/12/2012 18/12/2012 19/12/2012 20/12/2012

Post-Project Review Meeting - Agenda Topic Brief overview of project: Company wants to grow its customer base and have good relation with customer that is good for the companys reputation and growth. Accomplishments: We have made a breakthrough in design, we have reduced our cost for the research, and we have met the deadline even when we were lagging behind at the beginning. Review by team: Goals of the project have been achieved by everyone. It had been told again and again. So everyone knew the goals from the beginning. Deliverables have been achieved just on time. Work has been very organized.

Speaker Project manager

Time 5 mins

All

10 mins

20

What worked/what could have gone better? Employees could have come to work on time instead of being late by fifteen minutes and half an hour. Planning had been done in advanced and everything has gone according to plan Communication has been poor among team members. Team members always got messages late. Some team members always argued that they had not been told to do the task properly by the manager. There have been arguments with the manager. Risk management has been spot on. We had a backup plan in case there was a risk. There had been a lot of risks and we did cover up all the risks. Stakeholder management has been handled well by the Public relations officer. Without his help, it would not have been able to keep good relation with all the stakeholders. We had been struggling with resources. At times, we could not pay our employees for all the hard work they have done. Lessons learned Next steps

All

20 mins

All All

10 mins 5 mins

Post-Project Review Report Name of project : Implementation of administration system Date and location of meeting: 20/01/2013 and Perth convention Centre Names of attendees :, CEO Max Lionel Realty Staffs

Overview by Project Manager Overview of the project is to grow the customer base and have good relation with customers which 21

is good for the companys reputation and growth. The project manager has the overall authority and responsibility for managing and executing this project team will consist of personnel from the coding group , quality control. The project manager is responsible for communicating with organizational managers on the progress and performance of each project resource.

Review by team of goals , objectives / deliverables and schedule as outlined in project plan Goals of the project have been achieved by everyone. It had been told again and again. So everyone knew the goals from the beginning. Deliverables have been achieved just on time. Work has been very organized. Employees could have come to work on time instead of being late by fifteen minutes and half an hour. Planning had been done in advanced and everything has gone according to plan

What worked well; what could have gone better? Worked well Could have gone better Stakeholder management has been handled Employees could have come to work on time well by the Public relations officer. Without instead of being late by fifteen minutes and half an his help, it would not have been able to keep hour. good relation with all the stakeholders.

Planning had been done in advanced and everything has gone according to plan

Communication has been poor among team members. Team members always got messages late. Some team members always argued that they had not been told to do the task properly by the manager. There have been arguments with the manager We had been struggling with resources. At times, we could not pay our employees for all the hard work they have done.

Lessons learned Always finish work on time. Managers should be strict with staff about being late to work. Initiative needs to be taken and work should not be left at the last minute. Next steps/improvement plans Hire staff who are more reliable, who are on time at work and hire staff that would not take a lot of leave or change jobs frequently.

Project completion 22

Project Completion Report Project title: Implementation of new administration system Project overview: Overview of the project is to grow the customer base and have good relation with customers which is good for the companys reputation and growth. Project objective: Planning had been done in advanced and everything has gone according to plan, reduce direct and indirect costs of operations by 10%, engage with customers / build to raise organizational profile. Improve health of employees.

Agreed changes to project objective Project outcomes Deliverable/milestone Budgeted cost

Final complete date Project initiation $ 4700 $5000 10/12/2012 15/12/2012 Setting up office $800 $700 11/12/2012 16/12/2012 Need to buy tables $200 $300 12/12/2012 17/12/2012 Setting up wiring system $300 $250 13/12/2012 18/12/2012 Install phone connection $200 $400 14/12/2012 19/12/2012 Installation $ 300 $500 15/12/2012 20/12/2012 Issues and risk summary: Financial , management , technology , personal , health and skills Bank loan Keep team member and motivated Keep server system Increase hourly salary. Better safety standards at work. OHS/WHS and trained employees Knowledgeable , experience , Lesson Lessons learned: Review the project work with team members and we will communication with team with in week.

Final cost

Scheduled date

Milestone/phase Project initiation Install phone connection

What worked

What didnt work

Ways to improve We will start on time project work We will do intercom phone system in the company We will keep it record By internet

Installation Record of travelling costs Finding a software engineer

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Contact real estate By email agents Recommended improvements: We will apply for the future projects we will give proper training to the project team members and face to face meeting. So we can improve the next project.

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