Lift Evacuation Management Station: Do your best to answer the following questions, there is no right or wrong answer.

Question 2 is outlines a baseline scenario. Expect additional scenarios to build in complexity throughout the management station. 1. You have been asked by ski area management to help source and purchase new lift evacuation equipment for the upcoming season. a. List the items you would like to include in each lift evacuation kit. Where might you source these items?

b. Using the map and information provided how many lift evacuation kits would you like to purchase? Why?

c. Are there any additional items you would like to purchase beyond a stand lift evacuation bag?

d. Where would you like to store this equipment during the season, during off the season? Explain storage and record keeping methodologies.

2. On a Friday night you are on shift as the acting patrol supervisor. The current weather is 28 degrees and clear. You receive a call from a lift

operator that Whitetail Express Quad has been down for 5 minutes and he is unsure why the lift has stopped. The lift is 3/4 full of guests. Your current staff includes: 3 Patrollers (including yourself) at the top of the Whitetail Express Quad (PHQ) 2 patrollers skiing on K side 2 patrollers in the clinic 1 patroller and 1 safety at the top of Easy Rider 2 patrollers and 1 safety unaccounted for 1 safety at PHQ 1 safety in the base area

a. Based on the current situation, what are your immediate actions (Refer to the provided lift evacuation procedure for protocol)?

b. It is now 7:50 and the lift is still down. You have spoken with lift maintenance supervisor and he thinks they know what problem is but are not 100% certain. You do not have a time commitment for when the lift will be fixed. What is your plan of action during the next 5 minutes?

c. It is now 7:55. The Lift mechanic informed you it will take another 20 minutes or more to fix the lift. Please outline your plan of action for the next 5 minutes.

d. It is now 8:00pm. The lift has been down for 20 minutes and mechanic informs you the lift may take up to an hour to fix. Describe the actions you plan to coordinate with your staff and the rest of the mountain. Be sure to explain how you plan to disperse and/or relocate people and resources.

e. If the decision is made to perform a lift evacuation, with the information provided, how long do you anticipate it will take to evacuate all the guests?

f. Please outline items and with whom you plan to hold a debriefing with.

Appendix A: Whitetail Ski Area Information:

Whitetail Statistics: Vertical Drop 935 ft. Top Elevation 1,800 ft. 23 Trails 9 Lifts (Number of Towers on the Major Lifts listed below). o o o EZ Rider Quad 12 Towers Whitetail Express Quad 12 Towers Experts Choice Quad 12 Towers.

Uphill Capacity 15,000 skiers/hour 100% Snowmaking

Appendix B: Lift Evacuation Plan Purpose: This plan will serve as a guide for Whitetail Mountain Resort staff in the event of a lift evacuation incident. It defines procedures and responsibilities for each department that will have responsibilities in an evacuation. Initiation of Lift Evacuation Plan The lift evacuation plan will be initiated: A. As a result of mechanical breakdown of a lift, requiring an extended amount of time repair. B. In the event of any situation rendering the lift inoperable. C. In the event of a life threatening medical emergency that would result in great harm by delaying evacuation. Summary of Evacuation Plan A. The plan will be a multiphase system with each phase having a higher level of operational readiness eventually leading to the actual evacuation. B. Each department involved in the evacuation process will have specific duties to perform at each phase of the plan. Phase 1: Alert Phase 2: Prepare Recourses Phase 3: Deploy Resources Phase 4: Evacuation Phase 5: Debriefing

ROLES AND REPONSIBILITIES OF STAFF AND DEPARTMENTS A. MANAGEMENT REPRESENTITIVE General Manager: Will make final decisions regarding the initiation of each phase of the plan

Safety Director: Will act in place of the General Manager during his absence of if so appointed by the General Manager

Manager on Duty (MOD) Will make decisions regarding initiation of each phase of the plan in absence of General Manager or Safety Director

B. SAFETY DEPARTMENT 1. Patrol a. Provide first aid as needed

b. Provide incident coordination through Patrol Supervisor c. d. Perform evacuation Complete lift evacuation report

2. Mtn. Safety Team a. Assist patrol with evacuation as needed and obtain information from evacuated guests.

3. First Aid Clinic a. Provide first aid as needed.

C. MOUNTAIN OPERATIONS 1. Provide manpower and equipment as needed.

D. LIFT OPERATIONS 1. Assist as needed

E. LIFT MAINTANENCE 1. Provides technical advisement as to the nature of the lifts mechanical problem and the status of repair and return to function. 2. Perform repairs to lift equipment.

F. TICKETS/GROUP SALES

1. Advise guests at ticket windows and adjust ticket sales accordingly.

G. GUEST SERVICES 1. Provides information to guests and assists guest as needed.

H. SKI SCHOOL 1. Assist as needed with evacuation 2. Assist guests as needed

TIME LINE OF EVACUATION PLAN A. When a lift becomes mechanically inoperable: 1. Lead Lift Attendant: Immediately notify the Lift Supervisor, Lift Mechanic, and Patrol Supervisor on duty. 2. Lift Mechanic: Will respond to the effected lift, assess situation and advice lift supervisor of anticipated time to repair. 3. Patrol Supervisor: a. The Patrol Supervisor upon hearing anticipated repair time will contact Management Representative to advice and request implementation of PHASE 1: ALERT STATUS if repair time is greater than 10 minutes. b. When PHASE 1 is implemented, Patrol Supervisor will notify each Department of Lift Evacuation Alert Status and the time of implementation. c. Record Time of PHASE 1 implementation.

B. At approximately 10 minutes from the time of lift failure or upon notice from lift mechanic that lift cannot be repaired in 20 minutes: 1. Patrol Supervisor a. Will request a status report from the Lift Mechanic.

b. Immediately relay that information to the management representative and request advisement to implement PHASE 2: PREPARE RESOURCES. c. If granted the Patrol Supervisor will advise all participating departments of PHASE 2 implementation and time of implementation. d. Record time of PHASE 2 implementation.

C. At approximately 15 minutes from the time of lift failure, or notice from lift mechanic that lift cannot be repaired in 20 minutes and exactly 5 minutes from the implementation of PHASE 2. 1. The Patrol Supervisor will request a status update from the Lift Mechanic.

2. The Patrol Supervisor will immediately relay that information to the Management Representative and request advisement regarding implementation of PHASE 3: DEPLOY RESOURCES. 3. If advised to implement PHASE 3, the Patrol Supervisor will immediately announce to all departments participating in the implementation of PHASE 3 and State/Record time of implementation of PHASE 3. 4. The Patrol Supervisor will contact the Lift Mechanic and request a status update, relay that information to the Management Representative and request advisement to proceed to PHASE 4: EVACUATION.

D. At the end of the evacuation DEBREIFING shall occur.

E. These times may be adjusted for weather conditions or other special circumstances by the General Manager or designee.

Lift Evacuation Log Lift Name:

Time of Lift Malfunction: _______________ Time Patrollers Deployed: _______________ Time Lock Out/Tag Out Performed: _______ CHAIR NUMBER OF Total number of Chairs Evacuated:______ TIME NUMBER GUESTS Total number of Patrollers Deployed:_____ Total number of Evac. Bags Used:_______

Date of Evacuation:
Time Pulling of Ropes Begin: ________________ Time Pulling of Ropes Finish: ________________ Time All Clear of Lift: ______________________ TIM CHAIR NUMBER OF Total number of People Evacuated:______ E NUMBER GUESTS Total number of Mt. Safety Deployed:____ Bag Numbers Used:____________________