Alumni Volunteer Coordinator Fundraising & Supporter Development King’s College London & King’s Health Partners Reference Number: G4/RTH/956/13-JL
• Explanatory notes, including application procedure. • Further particulars, including: • Information about King’s College London, and the post; • Job description; • Person specification; • Summary of the terms and conditions of service.
Please read carefully before completing the application form Thank you for your enquiry regarding a post at King’s College London. Enclosed is a set of further particulars for this post. These comprise: a job description and person specification; general information about the College, School and Department; as well as the main terms and conditions of the post. Application procedure Should you wish to apply for this position, please send the following: • Please complete a Standard four-page application form and Equal opportunities monitoring form (CTRL + click the link) You may include a curriculum vitae as well, but not in place of the application form. To email: email@example.com Applications should be made electronically in Word or PDF format. Please ensure you quote reference number G4/RTH/956/13-JL on all correspondence. Informal enquiries may be made to Amy Webb on firstname.lastname@example.org Closing date: Wednesday 9 October 2013 Interview date scheduled for: Wednesday 16 October 2013 Please advise your referees that they may be contacted and asked to provide a reference at short notice.
Equal opportunities King's College London recognises that equality of opportunity and the recognition and promotion of diversity are integral to its academic and economic strengths. The following principles apply in respect of the College’s commitment to equality and diversity: • To provide and promote equality of opportunity in all areas of its work and activity; • To recognise and develop the diversity of skills and talent within its current and potential community; • To ensure that all College members and prospective members are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, trans status, socio-economic status or any other irrelevant distinction; • To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; • To promote good relations between individuals from different groups. Applicants with disabilities King's College London is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact the Human Resources Advisor responsible for the administration of the post. Travel expenses The College normally reimburses reasonable travel costs to and from interview within the United Kingdom. Regrettably, only limited contribution to travel costs for applicants from outside the UK may be available. Please contact the Head of Department before making your reservation. Response We very much regret that due to limited resources and the large number of applications we currently receive, we are only able to inform short listed candidates of the outcome of their application. If you do not hear from us within four weeks of the closing date, please assume that you have been unsuccessful on this occasion. We would like to assure you, however, that every application we receive is considered in detail and a shortlist only drawn up after careful reference to a detailed person specification. If therefore, your application is not successful, we hope that you will not be discouraged and will still apply for other suitable vacancies at King’s College London as and when they are advertised. Thank you for your interest in King’s College London.
The College King’s College London is one of the top 30 universities in the world (2011/2012 QS international world rankings), the Sunday Times 'University of the Year 2010/11' and the fourth oldest in England. A research-led university based in the heart of London, it has nearly 23,500 students (of whom nearly 9,000 are graduate students) from 150 countries and approximately 6,000 employees. King’s has an outstanding reputation for providing world-class teaching and cutting-edge research. In the 2008 Research Assessment Exercise for British universities, 23 departments were ranked in the top quartile of British universities; over half of our academic staff work in departments that are in the top 10 per cent in the UK in their field and can thus be classed as world leading. The College is in the top seven UK universities for research earnings and has an overall annual income of nearly £525 million. There are nine Schools of Study: • Arts & Humanities • Biomedical Sciences • Dental Institute • Institute of Psychiatry • The Dickson Poon School of Law • Medicine • Natural & Mathematical Sciences • Florence Nightingale School of Nursing & Midwifery • Social Science & Public Policy King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar. It is the largest centre for the education of healthcare professionals in Europe; no university has more Medical Research Council Centres. King's College London, Guy's and St Thomas' NHS Foundation Trust (GSTT), King's College Hospital NHS Foundation Trust (KCH) and South London and Maudsley NHS Foundation Trust (SLaM) are part of the King's Health Partners Academic Health Sciences Centre, a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. Accredited by the Department of Health in 2009, King’s Health Partners (KHP) is one of five academic health science centres in the UK. The four sovereign partner organisations within KHP are committed to working cooperatively to create an internationally recognised centre of excellence which draws upon academic expertise in medical science, basic science, social science, law and humanities and brings together world leading research, education and clinical training and practice within an integrated environment. KHP hosts two National Institute for Health Research (NIHR) funded Biomedical Research Centres (BRCs) and a NIHR funded Biomedical Research Unit in Dementia through local KCL-GSTT and KCL-SLaM partnerships respectively. These NIHR centres and unit are specifically focused on enhancing the NHS clinical research environment, in order to accelerate the pace of translation of basic discovery science into experimental medicine and early phase clinical research and thus speed up the delivery of new treatments and diagnostics for patient benefit. For more information about King’s Health Partners, visit: www.kingshealthpartners.org.
The Department In February 2011, the Development & Alumni Office of King’s College London merged with the fundraising teams of our partner institutions, Guy’s and St Thomas’ Charity , South London and Maudsley Charity and King’s College Hospital Charity, to create a single fundraising function under the joint leadership of King’s College London and King’s Health Partners. This decision to unite all hospital and university fundraising activity in one team is a milestone in both UK and European philanthropy. The Fundraising & Supporter Development Office is an integrated office with fundraisers in major and individual gifts, trusts and foundations and legacy giving. Engagement programmes include those for both former and current students and staff, families of current students, patients, and friends of the College. The office includes a communications team focused on print and digital media and a comprehensive operations team with research, finance, data and stewardship functions. The Campaign Having successfully closed a £44 million campaign in 2004, in November 2010 King’s launched its second ground-breaking campaign. The World questions|King’s answers campaign, has an ambitious target to raise £500 million by 2015. The campaign will help find answers to some of the world’s most pressing questions, like: How do we respond to an ever-ageing population?...What will it take to eradicate poverty?...Why can’t we find better treatments for cancer?... We have matched our strengths against world issues and have identified three key impact areas, where we are wellplaced to help find answers: Neuroscience & mental health, Leadership & society and Cancer. More information on the Campaign can be found at www.kcl.ac.uk/kingsanswers. The Post Working as a member of the Alumni & Supporter Relations team, the Alumni Volunteer Coordinator will manage a volunteer programme to increase alumni involvement in the UK and overseas in support of the College’s strategic priorities and objectives. The post involves working efficiently and tactfully with a wide range of people including volunteers, alumni, students, parents of students, donors, academics and administrators at all levels in the College. The successful candidate will be goal-oriented, an outstanding communicator, with the ability to remain calm under pressure. You will have experience in events or project management and will be adept at managing several projects simultaneously. You will be motivated by achieving targets as well as the interpersonal aspect of volunteer management. You will need to combine strong organisational skills with accuracy and an eye for detail when delivering projects and corresponding with alumni, students and staff. Alumni Relations is a very dynamic area and issues and priorities constantly change- you will thrive in a high-performing, proactive and ambitious environment. The post will be based initially at Strand Bridge House, Strand Campus; however, it is a requirement of employment that the post holder be prepared to work at any additional or different location owned or served by the College either on an on-going or temporary basis after due consultation.
Post title Alumni Volunteer Coordinator
Department/Division/Directorate Fundraising & Supporter Development Grade Responsible for Responsible to Role purpose
• • • To identify, recruit and steward over 1000 volunteers in support of the College’s strategic priorities. To manage and evaluate a range of volunteer programmes and events to achieve ambitious KPI’s. To represent the department internally and externally to ensure that the College community and its audiences are well informed about volunteer activities.
4 N/A International Alumni and Volunteer Manager (IAVM)
Role outline - main responsibilities Key objectives
• • • • • • • • To coordinate the UK volunteer programme and achieve set KPI’s which increase the engagement of volunteers in line with the College’s strategic priorities. To identify, recruit, steward and manage volunteers and work with the International Alumni & Volunteer Manager to develop succession plans for the UK volunteer programme, including the alumni & student mentoring programmes. To design and deliver annual volunteer events, including student and alumni mentoring events. To build excellent relationships with student groups, alumni volunteers and academic staff to advance alumni outreach. To represent the Department internally and externally to ensure that the College community and its audiences are well informed about alumni activities. To advise staff in the Department and the College on the volunteer programme. To work with colleagues to ensure the alumni volunteer plans are in line with Fundraising and Marketing objectives. To work with Communications to ensure that volunteer activities are promoted across integrated communication channels and identify opportunities to share goods news stories.
Communication & networking
• • • • • Promote the work and strategy of the Fundraiser & Supporter Development at events. Identify and recruit alumni volunteers and cultivate relationships with key volunteers. To work with colleagues throughout the College, particularly in marketing, careers and fundraising, to communicate alumni volunteer activities and create opportunities to advance engagement. To work with colleagues in communications to produce volunteer focused communications. Work with the Data team to ensure accurate recording of all volunteer activities and pipeline development.
Decision making, planning & problem solving
• • • • • • • • • Work with the IAVM to coordinate volunteer events and projects. Achieve volunteer engagement KPI’s for full portfolio of work and monitor progress towards objectives. Contribute to the development of the Alumni Team’s strategy and annual plans, in particular taking an active part in the development of the alumni volunteer strategy. Prioritise daily workload and assist with the management of workload across the Alumni team, especially with the Alumni Volunteer and Reunions Assistant. To identify and build relationships with key alumni who might take a leadership role in UK volunteer programmes. Assist with troubleshooting and brainstorming across the team to ensure our work is smart, efficient, and always in line with our team strategy. To work with colleagues, particularly in marketing, careers and fundraising, to communicate alumni activity and opportunities throughout the College. To build productive relationships with student societies to establish support for alumni volunteer programmes. Build a portfolio of contacts across the College to help inform future volunteer programmes whilst raising the profile of the alumni team to academics and professional service staff.
• • • To uphold and support the Department’s Customer Services Charter and role model that behaviour to other team members. To ensure that alumni, students, staff and volunteers receive the highest standard of care and stewardship To support College leadership in promoting the College.
Analysis & research
• • • • • To analyse alumni data to guide future volunteer activity and ensure activity is maximised. Review surveys, event evaluations and statistics to inform future volunteer activities and alumni relations’ programmes. Work with the Research team to provide information for staff briefings and to identify new volunteers. Incorporate findings and research from other Russell Group Universities to ensure best practice in programme development. Identify and utilise industry intelligence on key audiences and markets when developing engagement programmes.
Team work, teaching & learning support
• • • Assist in staff and volunteer recruitment, induction, and mentoring when required. Attend training courses and workshops as part of personal and professional development Assist with the delivery of support and training to temporary staff members and student workers. To undertake any other duties as directed by the IAVM or Head of Alumni & Supporter Relations.
Sensory/physical demands & work environment
• • • • • Ability and willingness to attend events outside normal working hours Data processing is required whilst maintaining accuracy. Ability to multi-task in a busy office Produce event briefing and debrief documentation for staff Contribute to development of event & project planning
Specific Aspects - indicate frequency D (daily), W (weekly), M (monthly) where applicable:
Intensive Display Screen Equipment work (eg. data entry or digital microscopy): Heavy manual handling: Highly repetitive tasks (eg. pipetting or reshelving books): Shift work, night work or call-out duties: Work involving risk of exposure to environmental or human pathogens (eg in waste streams or soils): Driving vehicles on College business: Work at height (eg. ladders, scaffolds etc)
n/a n/a n/a n/a n/a
Direct patient contact involving exposure prone procedures (EPP): Direct patient contact, no EPP Work with patient specimens (eg. blood or tissue samples): Work with GM organisms or biological agents that may pose a hazard to human health: Hazards which require health surveillance eg. respiratory sensitisers (allergens, substances with risk phrase R42, wood dust etc) or loud noise: Food handling or preparation: Work in confined spaces (eg. sump rooms, etc)
n/a n/a n/a n/a n/a
• • • Uphold and promote the Department’s Core Values and Culture Support the personal and professional development of your peers Support the IAVM, Head of Alumni & Supporter Relations and Director of Supporter Development when required.
Organisational chart Director of Supporter Development Head of Alumni & Community Relations International Alumni and Volunteer Manager Alumni Volunteer Coordinator Special requirements • You will be required to work irregular hours in accordance with the needs of the role. • Information of a confidential nature must be kept strictly confidential and should never be disclosed either inside or outside work. It should be noted that breach of confidentiality is a serious offence which may lead to dismissal. General All staff are expected to adhere to King’s policies and procedures.
Date September 2013 Please note This job description reflects the core activities of the role and as the College and the post-holder develop there will inevitably be changes in the emphasis of duties. It is expected that the post-holder recognise this and adopt a flexible approach to work and be willing to participate in training. If changes to the job become significant, the job description should be reviewed formally by the post-holder and line manger. The Human Resources department should then be consulted as to the implications of the proposed changes.
Eligibility to work in the United Kingdom The advertising of this post has not been compliant with UKBA guidelines for candidates who need to apply for a Certificate of Sponsorship to work in the UK.
E S S E N T I A L
D E S I R A B L E
HOW IDENTIFIED AND ASSESSED
AP AS I P R
Application Assessment Interview Presentation References
Education/qualification and training Degree or equivalent Knowledge/skills Ability to project an organisation positively, clearly and effectively in all communications, written and spoken Computer literate i.e. Word, Outlook, Excel Database experience Ability to work accurately and systematically An interest in higher education, particularly fundraising and supporter relations Experience of volunteer or membership management Ability to prioritise and manage a demanding workload and work on several different projects at once Strong organisational skills Excellent grammar and written English Experience Event or project management experience Ability and willingness to adapt to changing workloads and priorities Exceptional interpersonal skills with the ability to interact with individuals at all levels Enthusiasm and commitment Personal characteristics/other requirements Ability to communicate effectively with senior colleagues, peers and alumni Flexibility to work effectively as part of a busy team Ability to use initiative and make quick decisions under pressure * * * I I I
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AS, I, R AP AP AS, I AP
AP, I AP, I AP AP, AS, I, R I I AP, I
Motivated by high standards Excellent attention to detail
AP, I AP, I
Summary of terms and conditions of service
This appointment is made under the King’s College London Terms and Conditions of Service for NonClinical Academic staff, a copy of which is available from the Human Resources department on request. Period of Appointment Probation Salary Annual leave Indefinite Six months £22,700-£25,504 per annum, plus £2,323 London Allowance per annum 27 working days. Staff receive four additional closure days. Notification as to how these days are taken is circulated at the start of the academic year.
Superannuation This appointment is superannuable under the SAUL pension scheme. Staff already superannuated under the NHS Superannuation Scheme may opt to remain in that scheme provided an application to do so is received by the NHS scheme trustees within three months of appointment to King’s College London. Alternatively staff may opt to participate in SERPS or take out a personal pension. Please note that the College does not provide an employer's contribution towards a private pension plan. The College operates PensionsPlus by which individuals increase their take home pay by reducing their NI contributions. For staff who join either SAUL or USS pension schemes, you will automatically be entered into PensionsPlus (provided you would benefit from doing so). As a result your salary will be reduced so that you receive the PensionsPlus salary and a payment is made into your pension scheme instead. NB - NHS Superannuation Scheme: Medical Schools are classed as “Direction Employers” and some benefits of the NHS Scheme are not available to Direction members. For further information please contact Ms Pauline Job, Payroll & Pensions Manager, King’s College London, James Clerk Maxwell Building, 57 Waterloo Road, London SE1 8WA. Medical All appointments to King’s are subject to Occupational Health clearance. Should you be offered this post you will be sent an Occupational Health Questionnaire along with your contract of employment. When the Occupational Health Department have evaluated your questionnaire and declared that you are fit for appointment, your appointment will be formally confirmed. Confidentiality In the course of your work you may have access to personal or confidential information which must not be disclosed or made available to any other person unless in the performance of your duties or with specific permission from your Head of School/Department/Division. (In particular if your work involves the handling of clinical samples and/or patient data, NHS policies for the maintenance of security and confidentiality of NHS systems and data must be observed). Breaches in confidentiality may lead to disciplinary action. Training and Education King’s College London recognises the importance of training in achieving its objective of pursuing excellence in teaching, research and clinical practice through the activities of its staff. We are committed to providing training for all members of staff so that they can perform their jobs effectively and offering them opportunities for further development. Most training and development will occur "on the job" and formal training opportunities are also available within King’s College London associated hospitals trusts and through other external organisations.
No Smoking Policy King’s College London is committed to maintaining a healthy environment for staff, students and visitors. Therefore, please note that smoking is not permitted in any of the College buildings or in College vehicles. Smoking is also not permitted immediately outside the entrances to College buildings or near to windows and air intake units. Staff working at associated NHS trust sites or other premises should adhere to whatever policy is in place at these locations.