1

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1. Warm Up ☀
Answer and discuss these questions in pairs or as a class.
1. Do you have an email account?
2. Do you like corresponding via email?
3. Who do you write to?
4. Have you ever ordered something online?
5. What do you do when the price of your order increases?
Office Life
Lesson 5 of 15 : Placing an Order
July 22nd, 2008
_____ Lee Timson
_____ To Whom It May Concern:
_____ Sincerely,
_____ My name is Lee Timson and I’m the new sales representative at River Education
Books.
_____ The grand total for the order will be $255.99.
_____ I need to place an order for supplies. I need to order 3-inch binders, disks, legal
pads, computer software, and pens.
_____ Please include an invoice when you send my order so I can prepare your payment.
_____ I looked up the prices in your catalog.
_____ Required quantities of each product are on the attached spreadsheet.
July 23rd, 2008
_____ The prices of disks and computer software have increased so your grand total
would be $305.99.
_____ Thank you for your recent order.
_____ Please let me know if you’d still like to place this order.
_____ All of the items are in stock and can be shipped immediately.
_____ Mandy Noland, Customer Service Representative
_____ Dear Mr. Timson,
_____ You can find the most up-to-date pricing in our online catalog that is updated
weekly.
_____ Sincerely,
_____ However, I’d like to verify the prices.
2. Correspondence Building
The correspondence below is not in the right order. Work alone or with a
partner to put the email messages in the right order. Then practice reading the
correspondence. (Your teacher will provide you with cut-up strips.)
3. Find business words and
phrases. !
Circle any words or expressions from the
emails that you think are useful in the
office. Write them below.
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
orders@mainsupply.xrm
Supply Order
ltimson@redriverpress.com
Re: Supply Order
2
Copyright 2008. This eBook is produced and distributed by Red River Press Inc. All rights reserved. The contents within this e-book/document may only be
photocopied by members of ESL-Library.com in accordance with membership terms and conditions. Contact info@esl-library.com for complete details.
4. Match these words or phrases to their correct definitions. !
1. place
2. order
3. supplies
4. attached
5. spreadsheet
6. catalog
7. grand total
8. invoice
9. shipped
10. online
11. 3-inch binder
12. disk
13. legal pad
14. software
15. in stock
16. quantity
5. Fill in the blanks with the right form of the correct word or phrase. "
I wanted to buy some things that I needed for my new job. I found a 1.________________ from Office Hut. I made a list of
2._______________ that I wanted to 3. _______________ an order for. I had to decide on the 4._______________ next. I
decided I needed 10 pens, four binders, and 12 5._______________ so I could hold data from my computer. I wanted to
make sure I had the correct prices, so I checked the 6._______________ catalog since things on the internet seem more
up-to-date. The best way to list the items and their prices was on the accounting program I had on my computer. I typed
the list in a 7._______________. Then I sent my 8._______________ to Office Hut. The customer service department sent
me an 9._______________ with a final price of $99.99. It was an expensive order, but everything is 10._______________
so I will receive my items soon!
____ a. things used in an office
____ b. a book or a magazine that shows items for sale and their prices
____ c. to submit, to give
____ d. sent
____ e. yellow writing paper used to take notes
____ f. document that shows the prices for the order
____ g. a large folder with rings used to hold paper
____ h. something used to hold data from a computer
____ i. added as a file to an email message
____ j. available
____ k. found on the internet
____ l. computer programs
____ m. request to purchase things
____ n. amount or number needed
____ o. the final price with all costs included
____ p. accounting program file for a computer
6. Reading
Now practice reading the email messages with a partner. Take turns practicing the pronunciation. Discuss what you think is good
about the correspondence. (Your teacher will provide you with the full emails on a separate sheet.)
7. Speaking
Write your own dialogue. Work with a partner and write your own conversation using at least eight words or phrases from today"s lesson
Think of other items you may need to order. Practice and memorize the dialogue, then present it in front of the class.
8. Writing "
Write an email message with an order for supplies. Include the items you want and their prices. Then give the email to one of your
classmates to write a reply email back to you.
Office Life
Lesson 5 of 15 : Placing an Order
3
Copyright 2008. This eBook is produced and distributed by Red River Press Inc. All rights reserved. The contents within this e-book/document may only be
photocopied by members of ESL-Library.com in accordance with membership terms and conditions. Contact info@esl-library.com for complete details.
July 22, 2008
To Whom It May Concern:
My name is Lee Timson and I’m the new sales representative at River Education Books.
I need to place an order for supplies. I need to order 3-inch binders, disks, legal pads, computer
software, and pens. Required quantities of each product are on the attached spreadsheet.
I looked up the prices in your catalog. The grand total for the order will be $255.99.
Please include an invoice when you send my order so I can prepare your payment.
Sincerely,
Lee Timson
July 23, 2008
Dear Mr. Timson,
Thank you for your recent order. All of the items are in stock and can be shipped immediately.
However, I’d like to verify the prices. The prices of disks and computer software have increased
so your grand total would be $305.99. You can find the most up-to-date pricing in our online
catalog that is updated weekly.
Please let me know if you’d still like to place this order.
Sincerely,
Mandy Noland, Customer Service Representative
orders@mainsupply.xrm
Supply Order
ltimson@redriverpress.com
Re: Supply Order
Office Life
Lesson 5 of 15 : Placing an Order
4
Copyright 2008. This eBook is produced and distributed by Red River Press Inc. All rights reserved. The contents within this e-book/document may only be
photocopied by members of ESL-Library.com in accordance with membership terms and conditions. Contact info@esl-library.com for complete details.
Lee Timson
My name is Lee Timson and I’m the new sales
representative at River Education Books.
I looked up the prices in your catalog.
To Whom It May Concern:
Please include an invoice when you send my
order so I can pay you.
Sincerely,
Required quantities of each product are on the
attached spreadsheet.
I need to place an order for supplies. I need to
order 3-inch binders, disks, legal pads, computer
software, and pens.
The grand total for the order will be $255.99.
! !
In Task 2, your students are required to put the email in the correct order. It"s more fun for students to put the email in
order by physically rearranging cut up strips. Below are two shuffled copies of the emails. Have your students cut them
into strips and rearrange them until they"ve put them in the correct order.
!
Email 1
However, I’d like to verify the prices.
Sincerely,
The prices of disks and computer software have
increased so your grand total would be $305.99.
You can find the most up-to-date pricing in our
online catalog that is updated weekly.
All of the items are in stock and can be shipped
immediately.
Mandy Noland, Customer Service Representative
Dear Mr. Timson,
Please let me know if you’d still like to place this
order.
Thank you for your recent order.
Teacher!s Handout for Task 2.
Email 2 (reply email)
Office Life
Lesson 5 of 15 : Placing an Order
5
Copyright 2008. This eBook is produced and distributed by Red River Press Inc. All rights reserved. The contents within this e-book/document may only be
photocopied by members of ESL-Library.com in accordance with membership terms and conditions. Contact info@esl-library.com for complete details.
4. Matching
1. c 2. m 3. a 4. i 5. p 6. b 7. o 8. f 9. d 10. k 11. g 12. h
13. e 14. l 15. j 16. n
Teachers! Answer Key
2. Correspondence Building Note. Do not hand out Page 3 until this task is completed.
(Also, see page 4 for the dialogue strips to hand out to students before starting.)
9. Lee Timson
1. To Whom It May Concern:
8. Sincerely,
2. My name is Lee Timson and I"m the new sales representative at River Education Books.
6. The grand total for the order will be $255.99.
3. I need to place an order for supplies. I need to order 3-inch binders, disks, legal pads, computer software, and pens.
7. Please include an invoice when you send my order so I can prepare your payment.
5. I looked up the prices in your catalog.
4. Required quantities of each product are on the attached spreadsheet.
___________________________________________
5. The prices of disks and computer software have increased so your grand total would be $305.99.
2. Thank you for your recent order.
7. Please let me know if you"d still like to place this order.
3. All of the items are in stock and can be shipped immediately.
9. Mandy Noland, Customer Service Representative
1. Dear Mr. Timson,
6. You can find the most up-to-date pricing in our online catalog that is updated weekly.
8. Sincerely,
4. However, I"d like to verify the prices.
5. Fill in the blanks.
1. catalog
2. supplies
3. place
4. quantities
5. disks
6. online
7. spreadsheet
8. order
9. invoice
10. in stock
Office Life
Lesson 5 of 15 : Placing an Order

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