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Barriers to Effective Communication Business communication is communication that promotes a product, service, or organization; relays information within a business;

or functions as an official statement from a company. Business communication can also refer to internal communication. A communications director will typically manage internal communication and craft messages sent to employees. It is vital that internal communications are managed properly because a poorly crafted or managed message could foster distrust or hostility from employees. A. Physical barriers Internal structure of the organization and layout of office machines and equipments creates physical barriers in communication a. Distance: – communication is found obstructed in long distance. Like communication between America and Nepal. b. Noise: – it is from external sources and affects the communication process. Noise negatively affects the accuracy c. Physical arrangement: – the physical arrangement of organizational sources like men, money, material and machine obstruct the communication process. B. Semantic barriers The use of difficult and multiple use of languages, words, figures, symbols create semantic barriers. a. Language: – we can find some words having different meaning. As meaning sent by the sender can be quite different from the meaning understood by the receiver. Long and complex sentences creates problem in communication process. b. Jargons: – technical or unfamiliar language creates barriers to communication that may be drawn from the literature. So message should be simple and condensed as far as possible so that no confusion creation will be there to the receiver. C. Organizational barriers It is raised from the organizational goals, regulations, structure and culture. a. Poor planning: – it refers to the designing, encoding, channel selection and conflicting signals in the organization. b. Structure complexities:- difficult organizational structure barrier for free flow of information. Appropriate communication process must be used. c. Status differences: – it creates barrier for communication. Superior provides information to the subordinate about plans and policies. Different information is provided by different subordinates who create barrier in communication.

In work situations. it creates barriers to effective communication. Emotions: – emotion also creates barriers to effective communication like anger. jealousy etc.d. It the receiver doesn’t clear the message and ignore without hearing. Information overload: – if superior provides too much information to the subordinate in short period receiver suffers from information overload which creates barriers to effective communication. E. it is important to find a common ground to work from. People do not pay attention to the communication which are not interesting to them and which do not fulfill their want. People receive things differently for a various number of reasons. the message may create obstructions.distance between sender and receiver also creates barriers to effective communication. Different cultures. Filtering: – communication some time filters the negative information to make it more favorable to the If the information is not provided in time it creates barriers to effective communication. f. Psychological barriers It is the barriers to effective communication created from the lack of interest of the people from whom the communication is meant. . Organizational distance:. knowingly or unknowingly some valuable information may be disposed. e. Timing: – communication can be obstructed if not done on time.RRn0dT4S. identifying a problem and coming up with a highly efficient way to solve it can quickly topple any cultural or institutional barriers. Quite simply. ideas and opinion which create obstruction in communication. can hinder developed communication if two different cultures clash. d. f. het. e. people like results.dpuf .See more at: http://opin. Distrust: – superior provides information or message to the subordinates to their own view. c. In this process. whether they be a societal culture of a race or simply the work culture of a company. D. Perception: – it is the process of accepting and interpreting the information by the receiver. In these cases. Cultural Barriers : Cultural barriers are a result of living in an ever shrinking world. mistrust. b. Defensiveness: – if the receiver receives the message as threat and interprets that message in the same way. Viewpoint: – it also creates barriers to effective communication. a.

By communication channel or channels we will understand a set of means and mediums used to pass information among the entities that attempt to communicate. or in addition to. or other forms of communication). which means that symbols (words) used to pass information and their arrangement may have no meaning or different meaning b. Cultural barriers interlocutors cultural origins are different which means that they may have: o Different model/image of the world and its relations o Different values and their hierarchy o Different social norms. These types of barriers then can be presented as follows: a.Communication channel First. body movements. . In our case two persons communicate verbally and visually. see one another and they can undertake any actions. speaks on different level or use different vocabulary. gestures and facial expressions instead of. rules and rituals formal and informal that affect behaviour and regulate an entire system of interactions . let's clarify some terms. In a simplest example both interlocutors are close in the space so they can talk.e. They are also using body language i.Or Barriers to communication To approach the subjects we'll analyse a simple model of a communication process consisting of two communicating units (people) and a communication channel linking them. verbal language. Linguistic barriers interlocutors don't speak the same language. efficiency of communication depends of the persons' abilities to understand one another and of their specific personal skills. sounds. Providing that there is no problem with communication channels.

They are the following: o Physical and mental abilities o Preferences o Values and their hierarchy o Different model/image of the world o General behaviour and emotional states o Background and education. o Conversational Misalliance d. Individual/personal barriers interlocutors have different personal qualities similar to ones already mentioned through the points 1 to 3. unnecessary projection o Different use of language and the level of its knowledge o Different communication skills. however they are not necessarily consequences of different linguistic. rules and customs.c. beliefs and priorities. o Background and education o Use of language and level of its knowledge. Social barriers interlocutors represent different social group which may differ their: o General behaviour as effect of different social norms. o Abilities to:  Anticipate objections  Achieve credibility  Give full attention.  Purpose. which can be divided as follows: o Knowledge of:  Interlocutor. Interlocutor is categorised and assigned to a specific position in the social or cultural grid.  Topic. give and get feedback  Follow through what was said  Communicate a little at a time  Use multiple communication techniques  Present information in several ways  Detect emotional states  Understand possible differences in perception . cultural or social origin of the individuals. standards. which cause the communication to be perceived as impossible or useless.

By setting up Grid Opening Project we can make our society able to overcome the most difficult challenges of the future. It turns the gate/barrier sensor from the position "what" to the position "Who".Abilities to avoid:  Muddled messages  Stereotyping  Wrong sub-channel  Wrong language Other attitudes:  Making eye-contact  Giving prompts. but are present in everybody's life. e. some even might not be interested in. People never were socially equal and never will be. unnecessary and useless or possibly overloading. Structural Barriers Structural barriers are set in order to avoid communication perceived as unwanted. smiling.o o . they are too important and necessary but making them more dynamic. The creation of such barriers is dangerous for any society. nodding. Why not to try? . The problem starts when the value of information to pass is evaluated by its origin and not by its content. The purpose of the barriers may be to put a dam in the place where communicational flood might be expected. damaging our democracy.e. flexible. Usually used schemata are saving our time. It leads to separation. ghettoisation and social/political conflicts as well. for example: to make our VIPs life reasonably quiet. unimportant. These phenomena exist not only in our establishments and public institutions. but we should give them equal possibilities to move through the grid if they want to and categorize them rather after the communication has taken place. pervious and transparent will allow them and people within to progress. Simple evaluation of the interlocutor's position in the social/cultural grid can tell us what we may expect. before any communication starts we attempt to categorize our interlocutor. We want to evaluate how much it is worth to communicate with and how dip we want to go in. i. etc. The structures cannot be avoided. In fact.