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VICTORIA RICHARDS

Gastonia, NC (856) 869-0524 victoriarichards02@hotmail.com

ADMINISTRATIVE PROFESSIONAL
Dynamic, versatile, and accomplished administrative professional with demonstrated ability to manage multiple, diverse tasks with ease. Exceptional project and time management skills. Maintains professionalism and poise in all changing and challenging environments. Excellent communication and interpersonal skills. A self-starter who thrives in collaborative, team-oriented environments. Possesses a high degree of professional integrity. Largely recognized and lauded for expertise in all office matters. Proven organizational and analytical skills. Affable and honest. A respected employee and colleague. AREAS OF EXPERTISE Project Management Budget Management Self Motivation Compliance Communications Multitasking Presentations Affirmative Action Human Resources Meeting Coordination Calendar Management Desktop Support Staff Supervision Training Office Administration Telecommunications Computer Support Network Administration PROFESSIONAL EXPERIENCE AMERICAN WATER, Voorhees, NJ Assistant to Director, HR Services; Assistant to Director, Corporate HR and Interim VP Human Resources, 2008-Present Coordinate and administer organizational charts across business Perform succession planning and development for top company executives Prepare and manage department budget Oversee meeting requests and office calendar; screen phone calls Maintain confidential personnel information Liaise with all levels of upper management and assistants Process tuition reimbursements, check requests, and third party invoices Prepare and submit expense reports and credit card statements Distribute company service awards Serve as group SharePoint site administrator Key Accomplishments: Selected as Super User for Hire to Retire for rollout of SAP Facilitate Affirmative Action program; act as liaison between company and AAP vendor Assistant to Chief Ethics and Compliance Officer, Corporate Labor and Employment Counsel Managed and maintained all confidential documentation Served as liaison with upper management, Board of Directors, and assistants Determined distribution for all department legal documentation Performed expense reporting, record retention, phone call screening, travel arrangements, training Executed enterprise-wide annual Code of Ethics certification process Composed company correspondence and presentations Maintained law library updates and board minutes Key Accomplishments: Assisted in the rollout and facilitation of company wide record retention program Lead case management system for Code of Ethics program

FAMILY FOCUS ONE LLC, Gloucester City, NJ Office Administrator, Executive Assistant, 2005-2008 Provided administrative support to President/CEO and VP of Sales Reviewed monthly financial objectives and goals Oversaw process for loan flow through office from inception to completion Prepared expense reports and performed payment reconciliation Maintained corporate compliance for internal and state regulations Supervised office staff; provided new staff training and presentations Provided customer service, composed office correspondence, managed company communications Managed negotiations for interest rates and point spreads with banks Developed relationships and maintained contact with various vendors Arranged travel, video conferencing, event and meeting coordination, record retention Key Accomplishments: Developed and implemented lending guideline matrix to streamline loan processes; produced 10% increase in loan originations RYERSON-TULL/THYPIN STEEL, Morrisville, PA Office Administrator, Lead Production Planner, 1995-2005 Performed all administrative support for several facility managers Managed production schedule for facility; increased on-time delivery percentage Oversaw internal and customer stock programs Expedited customer orders and verified pricing structures Coordinated all contractor work Developed and implemented plant and corporate change procedures Key Accomplishments: Selected to consult on complex system operating improvements within 1 year of company changeover Increased on-time delivery by 15% Office Administrator, Inventory Control Manager Performed multimillion-dollar inventory management and financial reporting Supervised office staff; conducted training for new employees Provided technical and hardware support Served as liaison between management and employees Oversaw record retention, daily billing auditing and reconciliation Managed and troubleshot all telecommunications ADDITIONAL EXPERIENCE ATLAS ENVIRONMENTAL CONSULTANTS, Willingboro, NJ Office Manager/Executive Assistant, 1994-1995 ROHM & HAAS, Bristol, PA Administrative Assistant, Long-Term Temporary Assignment, 1992-1993 EDUCATION & TRAINING Certificate of Completion, Microsoft Certified System Engineer, Nettrain, Marlton, NJ, 2001 Certificate of Completion, All Microsoft Office 97 Products, New Horizons, Voorhees, NJ, 1998 Certificate of Completion, Office Automation, Cittone Institute, Mt. Laurel, NJ, 1991