Anthony M.

200 W 9th Street Brooklyn, NY 11231 857.540.3450 Technical Skills: Windows Server Environment Windows Server SBS/2003/2008/Datacenter: Windows Active
Directory: Exchange 2000 – 2010: IPSEC VPN: IIS: SMS: MOM: WSUS: Terminal Services: Group Policy Management: Microsoft Licensing: Scripting: Windows Mobile / BlackBerry Enterprise Server: Linux

Linux Server Environment: All flavors mainly Debian/Ubuntu: Nagios/Cacti/Webmin: LAMP
administration: Account Management: VSFTPD: OPENSSH: BASH/PERL/PYTHON Scripting: AD LDAP Integration: CGYWIN Heartbeat: DRBD: CRON:

Macintosh Server Environment MAC OSX Server 10.5-10.6: Open Directory: XRaid; Office for Mac,
Filemaker Pro, Adobe CS Suite, Mixed Windows Domain / Mac Environments

Amazon Web Services / Web Development Operations Best Practices / Design
Implementations, New Relic, Puppet, Cloud Formation, CloudWatch, Route 53, EC2/VPC, AWS Elastic Load Balancing, S3/Glacier, RDS, SES, SQS, IAM Administration, 3rd Party Tools / Monitoring / Scripting, 3rd Party Consulting and Utilization Services, VisualCron Process Automation, Subversion Revision Control System: GitHub Reversion Control System, TeamCity Application Deployment, Build Load Testing, Development lifecycle management

Virtualization VMware ESX 3.5/4 Enterprise & ESXi Server: VMware VCenter: Citrix XEN Server: Citrix
XEN App: VirtualIron Platform: Microsoft Virtual Server 2005: Clustered Virtualized Environments: SaaS Infrastructure Design

DataCenter Data Center Deployments, Off-Site Hosting, Redundant VPN Tunneling, MPLS & BGP
Routing, Redundant System Cloud Computing Design

Programming & Database PHP: BASH/SHELL/POWERSHELL: VBS: PERL: PYTHON: HTML: JS: Microsoft SQL Server: MySQL: Oracle Networking TCP/IP: DHCP: DNS: WINS: NetBIOS: VPN Design: Spoke/Hub Tunneling: QoS: Load
Balancing: Routing: VLANs: Port Trunking: LACP: STP: 802.11 Wireless: In-House Wiring: PBX: Cisco VO/IP: Cisco Switching: Cisco Security Appliances: Web Domain Services

Security / Control Management SSAE16 Auditing, IDS, WAN Web Application Security: Kerberos:
RSA Cryptology: RSA Server: OPENSSH: PGP Encryption: LDAP: SSL: Firewall: Spam: Enterprise Antivirus: Policy Writing

Storage ISCSI Protocol: NAS/SAN Appliances: Dell Storage Management: NetAPP FAS Management:
Datacore San Melody Systems: Virtual Array Provisioning

Backup Redundant System Planning: SNMP Monitoring: RAID: Online Vaulting: Imaging: Tape:
Removable Disk: Symantec Veritas

Desktop O/S Windows 95-2000-XP-Vista: Citrix Presentation Server 4.5: Dos: Mac OSX 9-10.6: Linux Business Applications Microstrategy: Microsoft Office 97-2010: Microsoft SharePoint: Lotus Notes:
Crystal Reports: CRM: Document Lifecycle Management:

Work Experience: May 2012 - Systems and Network Administrator, ServiceChannel Inc, New York, NY Responsible for administration, design, security, uptime, scalability, integration, and both in-house and external support of SaaS web environment and Corporate IT network. • Responsible for a nation wide IT network comprised of Amazon Web Services, Leased Datacenter RackSpace, 3 Corporate offices that supported 100 employees, and leading brand corporate clientele. Technology included .NET IIS Based Web Farm, Large MSSQL Environment, Production/Dev/Staging areas, Code Repository & Application deployment automation, Data Warehousing, AWS Suite with large VPC footprint, custom Linux/Windows applications, VOIP, IVR, Fax Telephony, Static VPN design, Firewall and remote access. Strategically designed and developed AWS infrastructure for web application uptime, delivery optimization, security, and scalability. Created Systems (some custom design from scratch) of various functionality that deployed into Production to enhance SaaS model and migrate physical web infrastructure into AWS. Implemented monitoring and automation systems as well as outside consulting resources to ensure AWS best practices. Helped transition web application and custom applications out of datacenter infrastructure and into AWS. Participated in AWS partner meetings and conferences. Prepared ServiceChannel network for SSAE16 audit by working together with outside audit preparedness consultancy. Participated in large scale role outs, project discussions, brainstorms, and client meetings

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August 2010 – IT Consultant, Sole Proprietorship, New York, NY • • • • Maintain Client Relationships Support Entire Clientele IT Infrastructure Advise on Solutions Coordinate Accounting

January 2010 – Senior Network Consultant, OB-1 Technologies, New York, NY • • • • • • Supported Entire IT Infrastructure for OB-1 Client Base (Business & Residential) Assisted with Build out / Renovating new office space Worked with contractors (audio video / telecom / general contractors) to create infrastructure Business Development (creating processes/work-flow, creating and improving on existing management systems, helping set up a business model to allow for growth/expansion) Submitted Bid Proposals for Government IT Projects Daily Troubleshooting / Purchasing / Solutions Architect

September 2009 – December 2009 - Consultant, A+ Mobile PC Doctors, Quincy, MA • Developed new internal technologies to improve workflow and connectivity • Performed Business Class IT Operations at numerous client locations in the US Northeast including workplace moves, technology audits, and solution design and implementation.


March 2009 – September 2009 – Director of Information Technology, IT4 Inc, Woburn, MA Managed the development and deployment of a Cloud Computing Service Platform for the SMB market. • Created technical design of Cloud Computing Platform utilizing a redundant system architecture and virtualization host software • Built Cloud hardware infrastructure inside IT4 Data Center Leased Space • Met with prospective clients as technical liaison with Director of IT4 Sales • Installed VO/IP Whaleback solution at various client sites, included FATPIPE Load Balancing and Whaleback Network Traffic Shaper • Performed numerous IT projects including network installations, system upgrades, roll-overs, and virtualization. • Acted as CTO to existing clients performing account reviews / advising solutions • Provided Escalation Helpdesk and Senior level expertise to IT4 Consultants • Reviewed Profit Centers / Business Models with IT4 President Apr 2008 to Feb 2009 - IT System Administrator - Virtify, Inc., Cambridge, MA. IT Manager / Consultant – Ascent Rx, Inc, Cambridge, MA Coordinated and performed all System Administration tasks within Virtify, a global life-sciences software development company. Acted as IT Manager to client Ascent Rx, a biotech pharmaceutical company • Supported entire IT Infrastructure including servers, desktops, networking, and storage. • Maintained Citrix environment utilizing Cisco networking appliances including IP Telephony • Planned, Designed, Implemented VMWare ESX 3.5 virtualized cloud computing environment • Planned, Designed, Implemented transition from Windows SBS to Windows Standard 2003 R2 • Planned, Designed, Implemented transition from Exchange 2003 Standard to Exchange 2007 Standard • Planned, Designed, Implemented NETAPP SAN storage utilizing ISCSI for use in new systemwide virtualized architecture. • Setup redundancy controls and off-site backup measures • Planned growth of IT Infrastructure to accompany Organization projected growth. • On-Call Server monitoring and management both with health checking and security. • Provide Support to International Branches located in India and Philippines • Coordinated integration of scientific machines to existing lab and office networked infrastructure

August 2007 – April 2008 – IT Consultant, Above and Beyond Technology, Cambridge, MA Above and Beyond was a small consulting firm which oversaw IT operations in an International nonprofit organization. • Acted as IT Manager for an international organization with multiple remote sites. • Managed overall IT lifecycle including maintaining and supporting Windows Server 2003/Exchange Domain Environment, Windows Vista-XP-2000 Desktop Support, Managed Layer HP Switch TCP/IP Network (including in-house wiring), IT Project Planning/Implementation, IT Purchasing, Veritas Backup Exec & Redundancy Measures • Evaluated and provided solutions to meet clients ever present and expanding IT needs. • Utilized new technology such as Microsoft Virtual Server 2005 and Norton Ghost Imaging to streamline recovery and backup processes.


March 2006 – March 2007 – IT Consultant, Infosystems Integrated, Boston, MA • Acted as Primary System Administrator to multiple offices in downtown Boston and Cambridge, MA. • Serviced and supported entire technology environment from Network Cabling to Microsoft Exchange Server. (This included multiple server and workstation environments, security, email server, backup systems, file server, print server, terminal remote access server, network applications, desktop support, Blackberry & Treo, imaging technology, IP Telephony and Video Conferencing appliances, routers/switches, wireless networking, contingency planning, etc.) • Communicated with clients to understand their technology goals to help • Create and advise solutions for technology upgrades and/or solutions.

September 2005 – Desktop Support, TERC, Cambridge, MA
Provided Desktop Support (5 Week Contract) to end-users in a primarily MAC OS X environment. • Provided technical assistance to all employees in the company (OS X, MS Office for Mac, Lotus Notes, networked HP printers) • Cloned machines / setup new user machines / installed software from file server(s) / transferred data • Monitored help desk email system and help desk phones. • Setup audio/visual equipment for presentation use

August 2005 – September 2005 Consultant, Encirca Inc., Woburn, MA
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Provide consulting services to a major domain company. (Limited Contract) Support clients via web ticketing system as new services/domains are released. Setup DNS management, Added DNS zones and contact information, locked/unlocked domains. Maintain and updated knowledge base. Sales and marketing services including feedback calling.

June 2005 – August 2005 Internet Cafe Manager, Tech Superpowers, Boston, MA
Manage Internet Cafe part time (Summer Position) • Log in users as they enter the cafe • Provide assistance to users on PowerMacs/Imacs running Mac 9x – 10.3 systems • Sell Apple products (Ipods, Macmini, IBooks, Airport cards, 3rd party products, etc.) in display cases. • Answer phones and direct calls • Check in equipment for repair though Applecare or Non-Warranty • Input tickets for outside service techs, repairs, phone support • Handle cashbox and credit card machines • Open and close the cafe

January 2005 – May 2005 - POS Service Technician, MCR Technologies, Wakefield, MA
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Responsibilities included servicing POS equipment, installation of new POS equipment, and technical phone support. Setup and ran in-house POS system / laser equipment repair shop Contacted and communicated with manufactures and resellers Responsible for incoming/outgoing shipping of equipment to customers and manufacturers for repair/replacement Performed complete installation of TCP/IP based POS system (multiple machines, cash drawers, receipt printers, Ple displays, etc) and TCP/IP based video camera systems. Provided technical support over the phone to customers


September 2004 – November 2004 - Network Technician, Robert Half International, Boston, MA Central Office Solutions (Contract) Installed, tested, and maintained voice and data telecommunications network cable infrastructure for Bank of America.

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Installations by studying customer orders, plans, manuals, and technical specifications; gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram. Established voice and data networks by running, pulling, terminating, and splicing cables; installing cable trays, racks and patch panels; building ironwork and ladder racks; establishing connections; establishing connections and integrations; following industry standards; coordinating with contractors. Verified service by testing circuits, and equipment; identifying, correcting, or escalating problems. Documented network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintained network by troubleshooting and repairing outages; updating documentation.

May 2004 – August 2004 – Desktop Support (Temporary Assignments) Randstad Inc, Boston, MA Northeastern University, Boston, MA • Filled in for the Manager of Technical Support Services for the CO-OP Department. • Troubleshooted day to day user service requests • Quality tested Maximizer Lotus Notes Custom Add-On • Attended project meetings Adams, Harkness, and Hill, Boston, MA Provided onsite technical support in a financial services environment. Gained hands on experience working with specific financial services technology including ILX and Thomson One. • Helped company move from one office location to another. • Broke down, reset up, and reconfigured user terminals. • Provided technical support to employees through ticketing system. • Imaged and setup new user systems through protocol.

September 2003 – April 2004 – Junior Systems Administrator, MicroGroup Inc, Medway, MA Worked on an ongoing project changing entire computer system from Mac to PC and implemented a workflow order processing system called Syteline. • Managed entire company’s computer systems and network. • Setup user dell systems and installed various software applications, transferred email, databases, and documents from their Mac to PC. • Maintained, monitored, and troubleshooted Windows 2000 LAN (Active Directory, and network hardware) • Monitored and troubleshooted daily backups using Veritas Backup Software • Setup and troubleshooted wireless Linksys network. • Monitored 4 servers (Exchange, SQL, and 2 DNS servers.) • Administered Syteline (Setup user and group permissions) • Used query analyzer to make changes to Styleline SQL database • Used Norton Antivirus Server edition to do remote client installs


Ordered various hardware components and software apps for company.

May 2003 – August 2003 - Onsite Technical Support Representative, Hewlett-Packard Company, Marlboro, MA Provided desk side end-user support and service request support that required In-depth knowledge of PC hardware, desktop Operating Systems options and settings, and network functionality. Intermediate knowledge of end-user applications was required. • Principal owner of service request as well as the customers overall satisfaction. May 2002 – March 2003 Technical Support Representative, Quest Technologies, Marlboro, MA Provided User End software direct technical support to customer reported issues reported primarily through phone calls and emails. • Consulted with Team Members regarding problem escalation, problem resolution, and further analysis. • Used Query Analyzer to create procedures within SQL databases. • Used Microsoft Netmeeting to resolve issues remotely. • Maintained network running Windows 2000 and Oracle Servers. Education & Certifications: Quinsigamond College, Worcester, MA June, 2003 Completed Computer Application Specialist Certificate Data and Networking E-Business Law and Ethics. Accounting University of Massachusetts, Boston, MA September, 2004 Theater Arts, Acting, Stagecraft, European Modern Drama Xintra Computer Certification Provider August, 2003 Completed A+ CompTIA Certification Xintra Computer Certification Provider February, 2007 Microsoft Certified Professional – Windows 2003 Server VMware Educational Services January, 2009 Completed VMware Infrastructure 3: Install and Configure V3.5 VMware Certified Professional (VCP) Currently Pursuing Completion Microsoft Certified System Engineer (MCSE)


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