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Support technique 6, rue Jean-Pierre Timbaud 78 180 Montigny-le-Bretonneux - France Tel.

: 08 91 70 01 12 (0,225 € / minute) E-mail: support@auralog.fr

FAQ TeLL me More

Update :28/10/04. Configurations..................................................................................................................................................1 Installation......................................................................................................................................................2 Start...............................................................................................................................................................3 Use of Tell me More..........................................................................................................................................3 VIDEO – Dialogue, Video, phonetic activities........................................................................................................4 Sounds...........................................................................................................................................................5 Recording of the voice of the user......................................................................................................................5 Other errors messages and problems..................................................................................................................8 Technical Support.............................................................................................................................................9

Configurations
Required configurations
Before installing TeLL me More, check the configuration of your computer. Configurations Minimum (CD-ROM) Recommended (CD-ROM and DVD-ROM) PC or compatible Pentium® Windows® 95, 98, NT4, Millennium, 2000 or XP RAM 16 MB 32 MB (64 MB for Windows NT4 and 2000, 128 for XP). Available hard disk 90 MB 110 MB space CD-ROM/DVD-ROM CD 2x CD (or DVD) 12x Drive Soundcard 16 bits Windows®-compatible soundcard Graphics card 640x480 in 256 colours 1024x768 in 65536 colours microphone and speakers or headset Internet Connection and emailaddress (for the tutoring service) These components are installed or upgraded if necessary: DxMedia to play the MPEG videos “msvcrt.dll” in the directory “c:\windows” Common Controls on Windows® 95 DCOM on Windows® 95/98

Compatibilities
On which systems can TELL ME MORE be run? TELL ME MORE can be run on Microsoft Windows® 95, 98, NT4, Millennium, 2000, XP. Note for Windows NT, 2000, XP: the administrator rights of the computer are necessary to install tell me More. Once the installation is done, the program can be used by a simple user profile. Is TeLL me More compatible with Microsoft Windows XP? TeLL me More can be run on Microsoft Windows XP. Before doing the installation, be sure to have the installation CD-ROM. That CD-ROM is written “Installation”. On some configurations, the introduction video may be uncorrectly displated. Refer to the “Use/Start” section. To use Tell me More as a limited user, refer to the section “Installation.Installation on Windows NT/2000/XP”. Does TELL ME MORE run on MacIntosh computers? The program was not developed to be compatible with MacIntosh computers. Although on some MacIntosh equiped with Virtual PC, the program can be used. We recommend in that case to make a test with a demonstration CD-ROM.

The installation CD-ROM can be downloaded at: ftp://club. Korean The installation CD-Roms of CD-L500INS-CN. Other information The installation of the software does not start automatically. particularly on computers equipped with DVD-ROM drives. and installation does not launch automatically. On the most recent versions (from March 2002). That directory must be saved and copied on the new computer in the same path: “c:\tell me more NV\users” Installation under Windows NT/2000/XP Administrator Rights To install TeLL me More on Windows NT and 2000.save the file . How can TELL ME MORE be uninstalled? The uninstall program present in the menu "Start / Programs / TeLL me More Collection / Uninstallation" makes it possible to remove all the components installed on your computer by TeLL me More.exe » file (110 MB) Installation/Uninstallation on Windows 98 Chinese.double-click on the file "dxmedia.inf" copied inside this directory . It can be solved by carrying out the following operations: . Saving the results for a reinstallation The users’ results are saved in the directory: « c:\tell me more NV\users ». It is present in the directory ftp://club.restart the computer Error messages at the beginning of the installation Message "You do not have the sufficient rights to carry out the installation of the software". you must execute the «autorun.remove the "read only" attribute of the file "setup. or reinstall Windows. 2000. The installation of the voice recognition and the update of certain elements require the administrator rights. Personalized installation: you choose the configurations you wish to install and to copy the presentation on the hard drive or not. XP.to remove the repertory " c:\tellmemorepro\tellmemore\bin\fonts " . the "Power-user" rights under Windows 2000 are sufficient for the installation of TeLL me More e-learning. At the end of the installation.auralog.Installation To install TeLL me More Refer to the installation manual. The data present on the hard disk are not damaged. Korean : during the uninstallation of Tell me More. Japanese.start the installation by double-clicking on the file "setup. If the Installation CD-ROM is being used. This installation is chosen when you frequently change your display configuration (resolution or the number of colors) and that you have enough free space on your hard drive (170 MB required). Windows can be damaged. the "Power users" rights can be sufficient). Have you inserted the TeLL me More Installation CD-ROM? «Installation» is written on the side that is not engraved.com/hotline/Tell_me_More_5_Chinese_Japanese/font/japanese/ .ttf " on the computer. Complete installation: TeLL me More installs the screens corresponding to the six possible configurations. The message appears under Windows NT.com/hotline/Tell_me_More_5_chinese_japanese/install/ « aurinst. when the user does not have the "Administrator" rights in Windows. It also copies the presentation on your hard disk. a message "installation failed" appears Test with copy on the hard drive This problem is generally caused by the installation of the Microsoft DXMedia component.bat" in the "Aurtech" directory of the installation CD-Rom .exe» program found in the CD-ROM or DVD-ROM root directory.exe" copied in the "Aurinst" directory of the hard disk . Windows administrator rights are needed. as well as the screens corresponding to the 640 x 480 x 256 color resolution display.auralog. During any use of Tell me More.change the PatchDXMEDIA=1 value into PatchDXMEDIA=0 . it is necessary: .to manually install the font " Hgrgmsj. Specific note to Windows NT/2000 – NTFS partitions: If the users have their own loggin with a restricted user profile . Can the CD-ROM containing the lessons be copied onto the hard disk? This functionality is not available for the general public version of the software. Tell me More is generay composed with an installation CD-ROM and one or several lessons CD-ROMs. These rights may be removed after completion of the installation of Tell me More. For the most recent installations (after March 2002).give full control to everyone to the “c:\tell me more cj” directory . Which installation mode must be chosen? The different installation modes proposed in the TeLL me More program are the following: Minimal installation: TeLL me More installs the screens corresponding to your display configuration at the time that installation of the software is launched. the lesson CD-ROM must be in the CD-Rom drive.to obtain a correct display of the fonts of the phonetic points. It is then necessary to restore the registry base. Japanese. Standard installation: TeLL me More installs the screens corresponding to your display configuration at the time that installation of the software is launched.copy the "Aurinst" directory from the installation CD-Rom to your hard disk .open this file "setup. the following operations should be done: .inf" using Notepad . CD-L501INS-CJ and CD-L502INS-CJ reference must not be used on Windows 98 Simplified Chinese.

Note : if the problem appears in the video activities.dll " is linked to missing export "msvcrt.save the file .check the volume control settings of the card.Feel free to contact us for further information.open the file "tmm.mpg" or "intro1" represented by a blue camera or the Windows Media Player icon. it is necessary to: Update the program (refer to the “update” section). It can happen with Cmi sound cards on Continental Edison computers. note : To check the reference of the sound card.double-click on the file "mixeroff. . They are to be performed for each lesson on each CDROM.go to the Tell me More installation directory (c:\Tell me more NV\bin) .ams" (located on the Installation CD-Rom. that automatic detection should be disabled : .restart the computer.Launch Tell me More.-cCp. Message " msvc60. Other problems When starting the software. number of colors). starting from the Installation CD-Rom referenced CD_L509ins.dll" has not been updated during the installation of Tell me More. .go to the Tell me More installation directory (c:\Tell me more NV\bin) .check the volume control settings of the card. Diagnosis If the error message "installation failed" appears. .go to "tell me more asian". with the exception of Level 1 which contains seven : We suggest you carry out the following steps in their order. . which should not cause the problem to appear any more. (note: it is not the file "intro1" represented by a brush).go to "bin". namely: "c:/Windows/err.open the file "tmm. .dll in the "system32" directory of Windows. refer to the section “installation of the sound card”. as follows: . An error message in the « msvcrt.search for the file which is called "intro1.change the value of the KEYb_UseMixerDefault=FALSE line into : KEYb_UseMixerDefault=TRUE . It is most often solved. in particular the selection of the microphone in recording. in particular the selection of the microphone in recording.On Windows NT and 2000.ni" using Notepad . it is better toupdate the program (refer to the “update” section).dll": 1-ic-6collate. Start Black screen or error message The problem that you are referring to is due to a conflict with a video component installed on your computer. a message requiring to reconfigure the display or to reinstall the software appears.rename this file into "intro10.mpg". . You must restore the display configuration used at the time of the installation of TeLL me More or uninstall and reinstall the software with the new display configuration. it is sometimes necessary to manually copy the msvcrt.txt" or "c:/WinNT/err. The software will not use it any more at start. and on Ensoniq sound cards. The DLL "msvcrt. Or delete the introcution video file : . Use of Tell me More Here are some specifications concerning the use of Tell me More Chinese : Number of lessons by level There are six lessons in each level. The display configuration of the computer was modified since the installation of TeLL me More (resolution.txt" We will analyse and forward the diagnosis to you. .save the file . .ni" using Notepad .go to "C: \".change the value of the KEYb_UseMixerDefault=FALSE line into : KEYb_UseMixerDefault=TRUE . Error message about the sound card When the program starts. If an error message about the sound card appears while the sound card can be used correctly under Windows. directory "Aurtech") or . . Access to the lesson . an automatic detection of the sound car dis done. after a click on the « start » button The problem can be due to a setting problem of the sound card.Launch Tell me More. it is necessary to ask for the file which was created at the time of the installation in the Windows directory.dll» module. To decrease the frequency of the problem.double-click on "My Computer".

just click on the corresponding grammar title.Chinese/Chinese association . Spanish. the reinstallation of the latest version of « Windows Media Player » may solve the problem.avi format. Different paths are also possible.nividia.the pronunciation exercise. TeLL me More invites you to practice to pronounce a word or a sentence. If other programs to read the videos have been installed on the computer.the translation of all phrases. French. When TeLL me More understands you. German.Dictation . which appear by tooltip when you position your mouse over the word. Read the propositions carefully in order to understand the best answer.the translation of words in their context. .if your pronunciation is not accepted.Word order . To obtain the translation of a sentence. the best exercise is dialogue.Fill-in-the-blanks . This exercise takes all the sentences that have been heard in the dialogue activity. A dialogue carried out in explore or expression mode is fully completed only when you have restarted it several times and exhausted all the possible responses. To obtain the translation of a word. DIALOGUE To familiarize oneself with a language.Picture/word association . GLOSSARY AND GRAMMAR RULES To know all the vocabulary associated to a lesson.Chinese/Pinyin association . The score box shows all your results for all your recordings. PRONUNCIATION To improve your pronunciation. To improve some grammar points needed to better understand the language you learn. just click on the "Fresh start" button in the upper right corner of the screen. In this exercise. This dialogue is interactive. To listen again one of your recordings. In parenthesis. Dutch lessons languages. Note : if only some videos are not correctly displayed. you have not yet completed all the exercises in that category. the glossary presents the translation of some words or sentences taken in their context. click on the clap in the task bar to go back to Dialogue and select the flag corresponding to the translation. click on the activity bar to access the lesson home page. phonetic activities Freezing or error messages The problem can be due to a conflict with a program to read the videos (DivX for example).the figure next to the dark blue shows the number of those that were correct To cancel your results and start the exercises again. Italian. The registration is not available for Chinese and Japanese lessons languages. . you will find the plural of the corresponding words.Crossword puzzle LESSON REPORT Each tube gives the result of a single activity : . in a clockwise direction. If Nimo Lite has been installed. the problem can be a problem to read the video at the .The right word .com website. accessible by clicking on the flag found in the navigation bar at the bottom of your screen.Mystery phrase . . the drivers should be updated from the www.auralog. They are classified in alphabetical order. you can increase the tolerance level of the software by reducing this level in the Options. Several tools are at your disposition : . obtained by double-clicking on the phrase of which you wish to practice. Video. in order to display the avi videos of Tell me More. EXERCISES Now you are ready to check your knowledge thanks to the different exercises : . it is sometimes necessary to modify the display settings: . Listen closely to each question. They are presented in order of difficulty. American English. it will continue to the next question. which we obtain by clicking on the loud-speaker that is situated on the left of the selected phrase.The lessons are accessible by clicking on the coat rack found on the home page. If the problems are not solved : On some computers (equipped with Windows 95/98).com/Hotline/Multimedia/ file Nimo50Build9Beta1. the computer selects the following associated question. right click on it and choose "translation".Chinese/English association . On some graphics cards with the nForce 2 chipset.listening to the pronunciation of phrases. . and then respond to the question by pronouncing one of the answers clearly. you can visualize and compare the vocal curves corresponding to your pronunciation and those corresponding to the model.the figure above the light blue area shows the number of exercises completed . VIDEO – Dialogue. Once you have selected the lesson. just double click on the corresponding number.exe. select it from the pronunciation screen. That functionnality exists only for English. you should install the full version from Nimo web site or from: ftp://club. Remark : If the tube is not full. Following the response given.

. select “Display” or “Appearance and themes”. “ " or "” ».Go to «Windows Installation» and double-click on «Multimedia».. Sounds that are not played in some activities Check that all the audio codecs are installed (menu « start/settings/control pannel/multimedia » Recording of the voice of the user Connecting the headset to the plugs of the soundcard These plugs are usually found on the back of the computer. On some computer configurations. the Cinepak decompressor which is installed by default with Windows. During the broadcast of some videos. can occur on Windows 2000.Launch Tell me More. .. Connect either the grey (or orange) plug of the headset or the plug of the loudspeakers to the soundcard.ams" (on the Installation CD-Rom. Problem of black screen in the video activity when moving the cursor.Go to « Settings/ Control Panel». This problem occurs more frequently on computers under Windows XP.Select «Video Compression» and validate the different dialogue boxes. you must follow these instructions (the Windows CD-ROM may be needed): .. The problem cannot be solved. .Click on "Add/Remove programs".Go to «Windows Installation» and double-click on «Multimedia». Click on “Advanced settings” and set the hardware acceleration to the lowest level.MS-CRAM format. . The videos appear only when they are displayed in full screen. set the colour number to 16 bits. Uninstall or update it.ini" using Notepad. in the “Settings” section. must be installed on your computer.check the volume control settings of the card. If this decompressor is not installed. a message «impossible to find the vids decompressor. This plug must be connected to the soundcard input marked "Mic" or " ".Go to «Start/Settings/Control Panel». . That format should be available by default in Windows. Note: You may listen to the sound output via the loudspeakers or over your headphones. as follows: . If it is not the case. .change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE . a message «impossible to find the vids decompressor.open the file "tmm.go in the Tell me More installation directory (c:\Tell me more NV\bin) .» appears. . It is solved in most cases starting from the Installation CD-Rom reference CD_L509ins.save the file . the multimedia components ofWIndows should be reinstalled – refer to the section “During the broadcast of some videos. in particular the selection of the microphone in recording. directory "Aurtech") or . . . The headphones terminate at the grey (or orange) plug of the headset. Sounds The sound is set to zero when starting Tell me More That problem can occur with some cards (SB Live and some cards from the Guillemot brand). . The microphone " " terminates at the red (or pink) plug of the headset. Refer to the “update” section. Problem when displaying the video. In order to broadcast a video in AVI format.» appears”.Deselect «Video Compression» then validate the different dialogue boxes.double-click on the file "mixeroff. VIDEO – Phonetic exercises The videos are at the avi . This plug must be connected to the soundcard input marked "Spk/Line out". . Message “This version testing date is expired” A demo version of WinDvD has been installed on the computer.Double-click on «Add/Remove Programs».Go to "Start/Settings/Control Panel". the videos appear only when they are displayed in full screen. or “Resolution”.

if the recording control is not accessible. Recording Settings . In Windows® 98. Playback Settings . . Note: If the recording level is set too high. To optimise recordings in TELL ME MORE: . Windows® Recorder This enables you to test the recording functions of the soundcard in Windows ®.Tick the boxes of all the devices showing and click on "OK". . double-click on "Multimedia" and click on the button placed in the recording section.Go into the menu "Options/ Properties" and tick the "Recording" box. If the program is not there.Adjusting Volume Control Settings 1.Adjust the level of recording level using the level indicators of the first column named "Recording control" (if it is available) and the column named "Mic" or "Microphone".Check that the box at the bottom of the column named "Mic" or "Microphone" is selected: it should be ticked if it is marked "selected" and not ticked if it is marked "mute". To optimise sound recording and playback in TELL ME MORE: .Tick the boxes of all the devices listed and click on "OK". you can install it using the Windows ® CD-ROM. . Running it Go into the menu “Start/Program/Accessories/Multimedia or Entertainment /Sound Recorder” If the program is not there. do not click on the "mute" in the "Microphone" box. . click on "mute" in the "microphone" and "line in" boxes.Adjust the playback level using the level indicators for the two following columns: the first column named "Volume Control" and the column named "Sound" or "Wave". 2. and the quality of recording and playing sounds directly in Windows®. Open Go into the Menu: "Start/Program/Accessories/Multimedia or Entertainment/Volume Control".De-select the other devices. you can install it using the Windows ® CD-ROM from “Start/Settings/Control Panel/Add- . .To reduce background noise. 3. you should go into the menu "Start/ Settings/ Control Panel". the background noise may be too strong. following these steps: "Start/Settings/Control Panel/Add-Remove Programs/Windows Setup/Multimedia" and ticking the "volume control" box.On the other hand.Go into the menu "Options/Properties" and tick the "Playback" box. the voice signal might also be too weak. . and want to play your voice over the loudspeakers. if you want to make a demonstration. If it is too weak.

Check the the installation of the sound card under Windows (see section Installation of the sound card). b) message “The sound card is in use by another application”. Some problems have been seen with the computers equipped with: Sound Max soundcard (especially Compaq computers) To solve the problem. proceed to the operations described in the section « Tell me More does not hear me».save the file . 3. For compaq_notebook_presario_700. For computer experts. If error messages occur when opening the Sound Recorder. If this is the case. clicking on “ok” should solve the problem.ini" using Notepad.open the file "tmm.. If messages appear when opening the sound recorder or when attempting to record by clicking on the red button. Update the soundcard drivers with the Compaq website. Double-click on the “System” icon. As a result. If the recorder is running and Tell me More does not record your voice. If the message always appears when restarting the computer when launching the recorder. Double-click on the heading: “Sound. .) 2. The name of your soundcard will appear underneath. Then TELL ME MORE should work correctly. use the file SP20309_3035. since it uses the same properties as the Sound Recorder. Error message about the sound card at the start of Tell me More When the program starts. c) other messages Check the installation of the sound card under Windows (see section Installation of the sound card. Installation of the soundcard • • • • • • • Go into the menu: “Start/Settings/Control Panel”. If it does not solve the problem. proceed to the operations detailed in section b). found on: ftp://club.change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE . Click Yes if you would like to fix this problem now. that automatic detection should be disabled : .Start Tell me More Problems during the speech recognition Check the soundcard reference (see Installation of the soundcard).auralog. you must: Use the QuickRestore CD-ROM to reinstall the sound components. a) message “Sound Recorder settings have been changed by another program. Tell me More will not be running correctly. the soundcard drivers should be updated from the Compaq website. video and games controllers”. search for the program which uses the recording function of the sound card and remove it from the starting programs of the computer. 4. . and re-install its drivers if necessary under Windows.exe.go in the Tell me More installation directory (c:\Tell me more NV\bin) .com/Hotline/Drivers/sound_cards/SoundMax/compaq_notebook_presario_700/ Note: On Windows® XP. If technical problems appear when running the sound recorder such as recording button not active or the position cursor not responding during the recording. Check that there are no configuration problems represented by a yellow exclamation point or a red cross. If an error message about the sound card appears while the sound card can be used correctly under Windows. If the Windows Sound recorder does not work. Using it - Double left arrow: rewind Double right arrow: fast forward Single arrow: playback Black rectangle: stop recording or playback Red dot: record If problems occur: 1. We suggest you should contact your computer dealer. otherwise click No”. If after checking the connections of the headsets and the volume control settings the recorder still does not work. if a serious error is reported when the computer is restarting. contact your computer dealer. Sound Recorder may not work correctly. an automatic detection of the sound car dis done. you can change the recording format of TELL ME MORE.Remove Programs/Windows Setup/Multimedia” and tick the box “Sound recorder”. Click on the “Device Manager” tab. this can be done by pressing the <Ctrl-Alt-Sup> combination key. In this case. the problem may be due to a defective microphone. please contact us in this case.

check the acceptance level in Tell me More in the Options screen. Dell and Unika. It is sometimes necessary to hold the microphone 20 cm from your mouth while speaking. If Windows Sound recorder works correctly but tell me More does not record the user’s voice. If the errors are systematical. select « sound and audio devices » .Start Tell me More If a vocal modem is installed on your computer. . check that the default device corresponds to the sound card and not to a mdoem or a camera. The drivers from the www.open the file "tmm. Problem accessing "an unnamed file" Temporary data access problem. contact us to get some specific files. it cannot be solved. On computers of last generation. the automatic settings should be disabled : .com site are suited to all computers except: IBM. you can try to change the recording format of Tell me More : . . It is sometimes necessary to check the volume control settings » : refer to the “Adjusting Volume Control Settings” section If it is not enough.go in the Tell me More installation directory (c:\Tell me more NV\bin) .yamahayst. the drivers on the website of Toshiba are correct. Can occur when there are problems reading the CD-Rom for Tell me More general public. please download this update for Tell me More Chinese / Japanese : Click on the following link : ftp://club. If the problem does not occur frequently.2343 if possible. send a CD-Rom of higher version. Tell me More does not accept my answers. check that the sound card is the device selected by default to record the sounds : . Message "runtime error" May be due to a problem of accessing the data: Example: Written Expression. The computer does not hear my voice Make the checks of the section Recording of the voice of the user in order to find the reason of the problem.change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE . « recording » section. on the Italian CD-Rom beginner CD_L502It1. problem of network flow. 5th lesson. . In free-to-roam mode.on Windows 95/98 : go into « start/settings/ control panel ». although they are correct If the recording quality is correct.open the file "tmm. the automatic settings should be disabled : . Use on a Chinese Windows If the program is used on a Chinese Windows chinois.Start Tell me More Error messages during speech recognition Refer to the « internal errors » section. it is sometimes necessay to wait a few seconds between the entry in the screen of the choice of phonems and the selection of one phonem. Message "memory cannot be read" Most of the time.Start Tell me More The recording is of poor quality The distance between your mouth and the microphone can affect recording quality. whereas the levels 6 et 7 correspond to a very high acceptance level.go in the Tell me More installation directory (c:\Tell me more NV\bin) . there is a problem to display the grammar points. An error message "kernell32" appears when exiting the software. due to a problem to read the cd-rom.com/hotline/Tell_me_More_5_Chinese_Japanese/update/tmm. Random errors. Note: For Toshiba computers.ini" using Notepad. Acer. The levels 1 and 2 correspond to a week acceptance level.save the file . Or for Tell me More Pro.exe Then copy the file onto the folder : C:\TELL ME MORE CJ\Bin\ ( answer "YES" to replace the current file ). Other errors messages and problems Problem in association Chinese/Japanese – English (in American interface – CD 505) To resolve your problem. In that case. CD_L503It1 and higher.08.Yamaha OPL3 SAx soundcard Update the drivers to version 4. check that the sound card is declared in the Preferred deviceds – Recording.change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE . The problem can occur with some versions of "Panda Antivirus" lower than 6. In the multimedia settings. select « sound and audio devices » In « audio ».change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE .06. it is best to deactivate the modem manager. If the update of the drivers does not solve the problem.ini" using Notepad.save the file . In this case.open the file "tmm.save the file .auralog. essentially in the « phonetic » activity That screen is compound of numerous elements . Contact Panda Software .ini" using Notepad.go in the Tell me More installation directory (c:\Tell me more NV\bin) .on Windows 2000/XP: go into « start/ control panel ».

com.auralog.com Technical support : (02) 756 0888 | Fax: (02) 253 3224 E-mail : techsupport.78180 Montigny-le-Bretonneux .) Belgique . web site. during orafter the use of Tell me More.auralog.06 (0.com Random problems – Windows NT Under Windows NT. . if some random problems with blue screen appear.Fax : +33(0)1 30 07 12 01 www.France Tél. Refer to the FAQ that are updated on the www.1260 Nyon – Suisse Tél.Fax : 00 41 878 800 962 Panda E-mail : switzerland@pandasoftware.A.switzerland@pandasoftware.Route Champ-Colin.com SUISSE .1800 Vilvoorde – Belgique Tél.belgium@pandasoftware. The corresponding codec should be updated. rue Jean-Pierre Timbaud . Error message after 10 minutes of use of Tell me More The problem can come from Vobsub. The technical support of Auralog can be contacted : support@auralog.Mechelsesteenweg 311 . then Windows NT should be updated with SP6.25. Technical Support In case of problems to install or use TeLL me More : Refer to the files in the «AurDoc» directory of the CD-ROM.01.Fax : 00 32 2 253 3224 Panda E-mail : belgium@pandasoftware. Or contact your distributor in the country where you have purchased the program. : 00 41 22 99 48 949 / 00 41 878 800 680 .(technical Support to obtain an updated version: 08.com .99frs the minute).6.06. : 00 32 2 756 0880 .com Auralog S. 10 .com Technical support: 022 22 99 48 949 | Fax: 022 878 800 962 E-mail : techsupport. : +33(0)1 30 07 12 12 . section « Technical support »).