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Transmission Knowledge Transfer Agreement for Year 2009-2010

Between

Telecom Egypt
- Hereinafter referred to as "TE" And

Nokia Siemens Networks
- Hereinafter referred to as "NSN" -

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Table of Contents:

Part I ............................................................................................ 4

1 Basic Contents .............................................................................. 4 1.1 Introduction 1.2 Concept 1.3 Scope of Work 1.4 Requirements & pre-requisites for the Technical Knowledge Transfer Agreement 1.5 Services not included 1.6 Agreement duration 1.7 Offer Validity

Part II .......................................................................................... 9

Module 1: Education On Job training Training on Technology This will be considered per geographical area depending on the technology existence. (Estimated 50 engineer) Module 2: Operation support & network Support Experts to cover the network complexity. Module 3: Fault Management TSC solution expansion to cover tickets Spare Management Manage existing spares / Spare evaluation per area Module 4: Network Optimization
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Traffic routing / redesign for 8 Network. Module 5: SW Life Extender Service Module 6: Knowledge Transfer through a Shared Intranet Module 7: Knowledge Transfer through local enabling measures. Knowledge Transfer through Technology Updates. Part III ....................................................................................... 61

1 2. 3. 4. 5. 6.

Commercial Conditions Payment Conditions: Effective Date of the Contract (E.D.C.): Execution Time: Validity Time: General Conditions:

ANNEX 1: Supported Products/Equipments .................................... 64 ANNEX 2: Contacts........................................................................ 65

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Part I 1 Basic Contents
1.1 Introduction
Looking to the situation of Telecom Egypt’s Transmission network, we realized the fact that Telecom Egypt has more than 150 sites in Cairo, 200 sites in Long Distance and 260 stations for mother villages within a very wide and complicated network structure, which contains more than 2500 Network elements. This was our encouraging motive to define this agreement in order to ensure a high standard of network quality.

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1.2 Concept
Our Concept is built on modular base which is described in the following points:

1. Module 1:
• • • Education On Job training Training on Technology

This will be considered per geographical area depending on the technology existence. (Estimated 50 engineer)

2. Module 2:
• • Operation support & network Support Experts to cover the network complexity, O&M procedures development and documentation. Fault Management TSC solution expansion to cover tickets Spare Management Manage existing spares / Spare evaluation per area

3. Module 3:
• • • •

4. Module 4:
• • • • • • Network Optimization Traffic routing / redesign for 8 Network. SW Life Extender Service Knowledge Transfer through a Shared Intranet Knowledge Transfer through local enabling measures. Knowledge Transfer through Technology Updates.

5. Module 5: 6. Module 6: 7. Module 7:

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1.3 Scope of Agreement:
• The agreement covers legacy SDH as well as hiT70xx related technical requirements and supports (Please refer to Annex 1 for detailed supported product description) in order to enable TE in the O&M and customer TAC activities. This agreement supports the longing of Telecom Egypt by innovative tailored knowledge Transfer from the supplier to TE facilitating first class operation and network safeguarding. Transfers of technical know how, through all possible media and for all required technical cases covered by this agreement. Training programs on focus products for a selected amount of TE O&M engineers, which will provide them the necessary expertise to operate and maintain any installed SDH legacy as well as hiT70xx and management system (TNMS). Support TE in all O&M related technical queries and fault clearance processes based on backup agreements with Nokia Siemens Networks headquarter. Support TE in solving unexpected emergency cases or by restoring the network as fast as possible. Enhancing TE´s network performance by providing the SW updates and if applicable FW modifications. The agreement as a whole is aiming at improving/developing customer relationship.

• • •

• • • •

Detailed contents to be agreed mutually (NSN & TE) before the conduction of any local enabling sessions/workshops.

1.4 Requirements & pre-requisites for the Technical Knowledge Transfer Agreement:
To enable the supplier to fulfill his responsibilities here enclosed, the following pre-requisites and requirements should always be taken into consideration: Proposed "Knowledge Transfer Agreement" will be materialized in an effective contract between TE and NSN.

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All contact and addresses of TE, NSN responsible persons shall be part of this agreement. Offered knowledge transfer is restricted to Nokia Siemens Networks-Customer information handout policy, e.g. developmentoriented information cannot be transferred and is not subject of this agreement. Each individual request for information & knowledge transfer shall be routed from TE through NSN’s Project Manager. TE and NSN shall appoint responsible operational managers for each region as a single point of contact for any coordination issues. NSN in cooperation with Nokia Siemens Networks GCC will provide sufficient support and required information & know-how about handling any technical query. The aim behind this agreement is not to perform maintenance tasks by the supplier but to transfer knowledge to enable and develop TE O&M personnel qualification as well as customer relation improvement. Technical solutions provided by the supplier are exclusively based on field reports, statements of implemented SW/FW and latest update on exchange level from TE as well as availability of required functional spares and SW backup’s. During the course of the contract TE management might have new requirements related to training; consequently TE preserved its right to modify this agreement on mutual understanding for any foreseen amendment. Any additional costs related to such changes shall be borne by TE.

1.5 Services not included:
The services shall not comprise any services or supplies, which are required as a result of or in connection with one or more of the following: Power Supply Systems and Complimentary Equipment Condition units, diesel Engines, UPS, Batteries, etc...).
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Any usage of the Nokia Siemens Networks Remote Service Platform is out of the scope of this contract and should be handled separately. Products that are declared as End of Life (EoL i.e. Phased out) Damages of the Products or Systems caused by a third party or TE. Operation and handling of the System deviating from the operation and handling manuals provided by the supplier for the System. Failures to maintain prescribed environmental conditions or external electrical parameters. Damages caused by any components of the TE network infrastructure. Needs of replacing consumable items as well as HW and SW. Spare parts (not existing at NSN) or SW backup’s required for emergency clearance. An event related to Force Majeure.

1.6 Agreement duration:
This agreement shall commence after the closure of the existing O&M agreement 15/2005/42

1.7 Offer Validity:
This offered proposal is valid until July 30th 2009.

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Part II
Module 1 (Education, Technology Training and On Job Training)
1.1 Introduction
Enable and advance the performance of Telecom Egypt O&M engineers in transmission related technical task’s, which might not be performed currently. Transfer of technical knowledge and information through all possible Medias and for all required technical cases covered in this program. Guided enabling program for selected amount of Telecom Egypt O&M personnel, which shall provide enough experience in order to utilize the gained knowledge in the “field”. Value added Telecom Egypt O&M performance as a result of applying knowledge transfer from the supplier. The contracted training is designed and harmonized according to Telecom Egypt’s O&M personnel needs and existing equipments. All Trainees will be selected after performing a prequalification test to choose the engineers who will benefit most from the training abroad and will be able to transfer their knowledge to the rest of Telecom Egypt’s engineers and technicians who didn’t join the training.

1.2 Scope of Work
The scope of the module implementation will be based on 3 parts starting with the entry examination to evaluate the candidates and assure the best output calipers for TE.
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Training for hiT equipment group Training for TNMS group Entry exam All expenses related such as (Visa issuance, Flight tickets, insurance within Europe, Daily allowance of 160 Euro, transportation from and to the airport in Germany)

1.3 Training Program
1.3.1 Equipment Group Duration (days) Number of participant

Course Code Course Name hiT 7070 / hiT 7050 FT5232-00S FT5233-00S FT5234-00S FT5236-00S SXA FT5332-00S TNMS FT9212-01A TNMS-Core/CDM Operation and Administration for Next Generation SDH networks Wideband Synchronous Cross-connect system : SXA Series 3 - Operation & Maintenance SURPASS hiT 7070,7050 O&M; General Topics SURPASS hiT 7070,7050 OAM; SDH and Equipment Core Functionalities Advanced Topics SURPASS hiT 7070,7050 OAM; EoS P2P Advanced Topics SURPASS hiT 70 series OAM; Synchronization Advanced Topics

3 3 2 2

32 32 32 32

7

32

5

32

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1.3.2 TNMS Group Duration (days) 3 3 Number of participant 16 16

Course Code Course Name HiT 7070/HiT 7050 SURPASS hiT 7070,7050 O&M; General FT5232-00S Topics SURPASS hiT 7070,7050 OAM; SDH and FT5233-00S Equipment Core Functionalities Advanced Topics TNMS TNMS-Core/CDM Operation and FT9212-01A Administration for Next Generation SDH networks FT9219-00S DCN planning / Routers FT1102-00S Next Generation Optical Network FT1802-00S DCN in Next Generation SDH Networks

5

16 16 16 16

TNMS-Core Installation and Commissioning 2 5 4

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Module 2: (Operation support & network Support including Experts to cover the network complexity. (3 Experts) in addition to O&M procedures development and documentation)

2.1 Introduction
The operation support is divided in 2 parts, first the O&M procedure development which contains the O&M procedure documentation development in addition to the O&M procedure mentoring. Second will be the Field Maintenance which includes Field Maintenance Management, Preventive Mgt. in addition to Corrective Mgt.

On the other hand and regarding the Service overview managed by the expert support for handling O&M activities a Competent Support for day-today network operations is expected within the following: • • • • O&M Procedure Development Support Network Operations Center Support Field Maintenance Support Practical workshops and mentoring on operation of Nokia Siemens Networks delivered telecommunications equipment

2.2 Scope of Work
2.2.1 O&M Procedure Development Support: 2.2.1.1 O&M procedure documentation development – Checking existing O&M procedure documentation and work instructions – Proposing changes to existing O&M procedure documents based on verified best practices for Nokia Siemens Networks system
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– Proposing new O&M procedures if some key O&M procedures are found to be missing – TE is responsible for implementing the developed procedures and training their personnel 2.2.3 Share of Responsibilities: Nokia Siemens Networks will provide: • • • • TE will: • • • • • • Give Nokia Siemens Network personnel unlimited access to all locations at all times 24 hours 7 days a week. Supply Nokia Siemens Networks personnel with spare parts and consumables as required Be responsible for normal operation and maintenance of system Provide premises for Nokia Siemens Networks personnel Provide Nokia Siemens Networks personnel with tools required to perform specified tasks. (PDH/SDH analyzer, Power meter/ Power generator, Test cords etc….) Arrange appropriate remote connection in case of remote operations support Agreed resources within specified lead time Nokia Siemens Networks personnel with personal tools (i.e. mobile phone, laptop computer) Nokia Siemens Networks personnel with own specific debugging tools, if so agreed. NSN will provide fully equipped service cars

2.2.4 Operations Support Summary Operations Support Service will be customized for TE requirements, taking specific needs, system scope, size and location into consideration. Operations Support Service provides TE with: • Practical on-the-job mentoring and knowledge transfer for TE’s O&M organization.

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Introduction
. Furthermore, the Nokia Siemens Networks Network Operations Service may be complemented by design and engineering related services such as network design and optimization services. In order to put the network operation service and possible scope extensions into the appropriate delivery model it is mandatory to complete service offering with the operations transition service. The Nokia Siemens Networks Network Operations Service can be easily adjusted to reflect Telecom Egypt’s specific situation and requirements in terms of scope and service level agreement as well as other operational aspects.

Service summary
Nokia Siemens Networks Network Operations Service is designed for operators who want to purchase part or all of the technical network operations as a managed service. Nokia Siemens Networks Network Operations Service is delivered against a clear Service Level Agreement (SLA), which ensures a high quality of the delivered service and facilitates proper governance for both Nokia Siemens Networks and Telecom Egypt. In addition, this service enables Telecom Egypt to accurately plan network operations OPEX. The Nokia Siemens Networks Service comprises: Network Operation Center Services (NOC): • NOC Management • Configuration Management • Performance Management • Security Management • OSS Administration The services are delivered to create visibility of network and service availability and operations process performance and shall facilitate the joint governance.

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The Nokia Siemens Networks approach to network operations and infrastructure management has: • Management of network and infrastructure elements, performance and trouble management

Service management and the management of the network are provided by the Nokia Siemens Networks Network Operations Service, while the management of infrastructure is provided by complementary service offerings.

Network Operations Center

NOC Management
The NOC Management is responsible for all NOC business processes, NOC planning and NOC personnel related issues. NOC Management activities include: NOC planning, steering and monitor all aspects of the NOC activities. Definition , installation and management of the NOC organisation and NOC staffing; delegation and empowerment of sub NOC managers and team members Primary official representative of the NOC to the customer and to partners Continuous monitoring and Escalation of critical NOC situation to the appropriate boards.

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Configuration Management
The configuration management function comprises two main parts. The first part is the planned works management. While the monitoring function manages all reactive activities arising from alarms or customer complaints, planned works management manages all activities which are to be scheduled. This includes the management of work orders related to: Configuration and provisioning management for all network operations and infrastructure management functions Planned corrective maintenance for the NOC operations functions. Preventive maintenance for the NOC operations functions. The planned works management function typically receives work orders from the design, planning and engineering functions. The network operations side must properly approve these work orders to ensure network integrity and an analysis of any operational impact. Planned works management must coordinate the approval process, with the actual analysis being done by the configuration and provisioning management function. The activities include the analysis of work order dependencies, the impact on end-user services and network functionality and thus the proper definition of suitable timeslots for work order execution, considering agreed service windows. Furthermore, this function includes the assignment of work orders to field maintenance, security operations and infrastructure management, as well as the coordination of work orders with interdependency between those functions

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The second part entails the configuration and provisioning management functions. They manage and coordinate the changes in the configuration of services and the network, logical provision of additional capacity and functionality (provisioning of individual equipment elements, such as CPE, TRX, Channel Cards, etc.), checks the consistency of the configuration and maintains the up to date information. Configuration management includes configuration and activation of services (end-user services) from the Network Operations Center. Advanced trouble management provides support by preparing and implementing more advanced changes. Configuration and provisioning management includes the following continuous activities: • Scheduling and managing the implementation of changes in network configuration according to the change requests approved by Telecom Egypt, this may imply: o Single parameter changes o Mass parameter changes o Software upgrades and updates. • Maintaining network configuration information in the NOC databases and diagrams so that the data corresponds to the physical network. The relevant configuration information and documentation (including configuration files in downloadable format) must be provided initially by the network design and optimization as well as the roll-out function, no matter whether this is within Telecom Egypt’s or Nokia Siemens Networks’ responsibility (via another service offering). Provisioning management of the system and feature parameters and creating associated views to the OSS, as well as updating of all related configuration documents. Supporting the optimization of the network with remote implementation of logical configuration changes in co-operation with network optimization.

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Logical provisioning of additional capacity and functionality (provisioning of individual equipment elements or related configurations, such as subscriber lines, CPE, TRX, Channel Cards, etc.), including liaison with field maintenance and other service function for the physical provisioning activities. Configuration management for subscriber activation and related parameter settings and their changes. SIM card provisioning (applicable to the operator environment)

• •

Change projects for major configuration changes, such as changes in numbering plan, frequency plan, or large scale re-homing activities can also be mutually agreed for inclusion in the service scope. The configuration and provisioning management function co-operates with the network implementation organization according to the planned roll-out and integration of the network. All planned network changes shall be managed under the control of a change request process. The change request process and interfaces shall be agreed between Telecom Egypt and Nokia Siemens Networks. By default, the process will contain: • • Change procedures for single parameter changes (for example adjacency changes), mass parameter changes. The change procedure defines who will initiate, prepare, decide, approve, implement and accept the changes – in practice the preparation and implementation of changes is defined in the SOR.

Performance management
Performance management includes analyzing and reporting the quality of end-user services as well as network performance and availability. The main activities include: • Collection of service quality and network performance data from the OSS • Generating basic quality, performance and traffic statistics and reports • Monitoring the long-term development of service quality and the network’s performance • Analysis of quality and performance degradation

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Quality and performance management maintains service quality and network performance information and liaises with Telecom Egypt’s organization regarding technical questions about the quality, performance and availability of the network. Furthermore, quality and performance management interfaces to advanced trouble management and network planning and optimization for rectification of quality and performance degradation, depending on the identified cause. Should there be a need to modify standard reporting capabilities of the OSS, the modifications are offered by Nokia Siemens Networks as a separate development.

Security Management
Security Management is responsible for the day-to-day management of security related to the operation and the access to OSS systems and Network Elements as well as Site / Infrastructure security. • • • • Security Monitoring: Monitoring of the proper operation of the security mechanisms and systems as well as vulnerability checks. Incident Management: Recovery of security services. Support for fraud investigation. Infrastructure Security: Monitor / Recomended of premises access rights, escort services. Security Administration: Provision of security reports and management summaries

System administration
System administration is responsible for the day-to-day administration of information systems and databases for network operation and maintenance. These activities include OSS and operating system administration tasks and user management, including authorization of users of network operation and maintenance systems. System administration consists of the following activities: 1. Operate and maintain the OSS system: • File system, OSS server system (i.e. Unix, NT or PC and all related hardware and software), and OSS IT infrastructure
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• Run appropriate back-ups on file systems, servers etc. in accordance with agreed routines and system manuals. • Approve, control and accept any OSS upgrades or updates • Maintain and regularly control the ability and reliability of the OSS to detect and show network malfunctions.

2. User management • User authorization and authentication • Access management and control

Share of responsibility
Nokia Siemens Networks would be responsible for: • Processes and resources to deliver Nokia Siemens Networks Network Operations Services according to agreed SLA • Frequent reporting on network availability and quality • Nokia Siemens Networks engineers with personal tools (for example mobile phone, laptop computer) • Nokia Siemens Networks engineers with supplier’s own specific debugging tools, if so agreed For an optimal Nokia Siemens Networks Network Operations Service Delivery it is essential that Telecom Egypt provides the Nokia Siemens Networks operation and maintenance team with: • OSS, related equipment and the functionalities as specified by Nokia Siemens Networks • Trouble ticket system • Workplaces and office facilities for the O&M team, except the field maintenance team • 24 hour, 365 days a year access for all sites and facilities

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• Free access to the data network documentation necessary to perform the tasks under the Nokia Siemens Networks Network Operations Service • Disaster recovery plans need to be defined • Appropriate remote access to the network • Support agreement (hardware and software).

In addition it is also essential that the following tools, equipment and spares are made available. These can either be provided by Telecom Egypt or Nokia Siemens Networks can, if required, include these in the scope of the service: • Operational and field maintenance tools and equipment • Sufficient availability of spare parts for fault management activities. Please refer to Nokia Siemens Networks Hardware Care Services for details. • Availability of sufficient CPEs of the right types in locations that enable the SLAs to be fulfilled. If CPE-related logistics and management services are also required by the operator, please refer to Nokia Siemens Networks Hardware Care Services Nokia Siemens Networks will provide a detailed list of the equipment and tools required for the Nokia Siemens Networks Network Operation Service. The tools and equipment provided by Nokia Siemens Networks for its O&M team include laptops, mobile phones, and field maintenance tools. Nokia Siemens Networks is currently operating other vendors’ network equipment as part of existing operations services agreements. Where Nokia Siemens Networks is fully responsible for operating other vendor’s equipment, special measures protect business critical information of other equipment vendors. This business critical information includes, but is not limited to, software and equipment roadmaps, equipment performance, equipment pricing, as well as fault events, fault resolution and fault resolution history. Nokia Siemens Networks is willing to drive open discussions with other equipment vendors to arrive at a mutually agreeable co-operation model.
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In addition to the Nokia Siemens Networks Network Operations Service, we offer hardware services (spare part management, repair, logistics and warehousing, spares) for both Nokia Siemens Networks and 3rd party equipment. Network and capacity evaluation management services are offered by Nokia Siemens Networks Consulting and Systems Integration from the Nokia Siemens Networks Optimization and Assurance Service portfolio. The responsibilities of Telecom Egypt and Nokia Siemens Networks will be described in detail in the Share of Responsibility (SOR). Definitions LAN OSS GNSC NOC SLM SOR SLA KPI Working Day Local Area Network Operations Support System Global Network Solution Center Network Operations Center Second Line Maintenance Share of Responsibility Service Level Agreement Key Performance Indicator Standard working day (also called office hours) on weekdays (i.e. excluding weekends and public holidays) tbd

Trouble

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Module 3: (Fault Management, TSC solution expansion to cover tickets, manage existing spares/Spare evaluation per area)

Overview:
No doubt that customer support nowadays is one of the most important issues in any sphere of business. Excellent and intuitive support is a sign of quality of service. Any time the customer needs to address an issue, he will definitely turn to customer support for help on resolutions. Technical Knowledge and Responsiveness to customers is the only way to show that you have competent and professional service. We are aiming to provide Telecom Egypt with an excellent tool to leverage relationship between Telecom Egypt and their corporate clients. Technical Support Center Solution is aiming at a powerful and easy-to-use support process that allows: Full control of company relations with corporate clients Handle productively interactions between company and their clients. Responding to the urgency nature of this service Providing the corporate clients with personalized attention! We are providing a turnkey Web based Support Center Solution that provides: - Full Management of support requests - Manage Departments (Categories) - Manage Permissions - Requests forwarded to relevant department - Multilevel viewing of support requests - Multilevel support panels - Premade Replies - Escalation rules - Integrated Knowledge Base system - Accept attachments

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Benefits:
Your Business Needs How Support Center Solves them? Our Management system will automatically converts incoming tickets to the support team based on occupancy of the resource as well as the tickets in hand. The Management system can assign automatically to specific Support Groups & Technicians. Our system will allow customers to view status of tickets and search knowledge base for answers online. Keep your assets updates in our spare pool section

We have hundreds of support requests coming on daily and I don't have a system which can automatically assign them to my Support Team.

I receive many requests in a day from customers for their ticket status. I have hundreds of articles in my knowledge base. How do I make it available for my customers? I want to manage my thousands of inventory assets from a single central location. I want to keep a tab on my support team on their resolution times and I need to generate reports on their performance to enhance my customer experience.

The system will allow easy reporting of productivity, trends, …etc

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How does it work??

The Technical Support Center Solution allows to seamlessly integrating all technical support requests created via web by all TE’s contracted customers with a simple and easy to use methods. The solution is a multi level web based portal that allows easy management, organize and archive all requests and it will allow also viewing status and history online.

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Features:

Support incident management: Ticket Routing Ticket Creation Ticket history Knowledge Base Notification by email E-Meeting Live Chat system Contact Management Documentation Reporting: a. b. c. d. Building up database with failures, faults and traffic tables Process evaluation and optimization Monthly Reporting to TE and NSN management Recording of selected performance • Mobile Access to Field Engineers • Reporting overdue incidents by SMS

Spare Pool: • Fault incident recording • Equipment Assets • Inventory Control: • Preventive Maintenance Management: • Track location and serial number of spare parts and relate them to contracts

Spare pool is per region and each region should have its own interface to manage

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Module 4: (Network Optimization, Traffic routing and redesign for 8 Networks) General Service Procedure
The Optimization and Assurance life-cycle of Nokia Siemens Networks consists of 4 different phases indicated in Figure 1: • Measure • • • Analyze Optimize Implement

The respective activities during these phases are indicated on a high level in the following Figure:

Optimisation and Assurance - General
• • • • • • Change Update Fix Add Remove Verify • • • • • • Collect Trace Test Count Read Investigate

Measure

Implement

Analyse

• • • • • •

Evaluate Solve Prioritize Proceed Recommend Reengineer

Optimize

• • • • • • •

Visualize Derive Compare Correct Discover Determine Consider

Figure 1. Optimization and Assurance Life-Cycle

For SDH Analysis and Optimization the Implementation phase is usually executed by the operator own staff. Thus this phase is out of scope of this document.

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Goal and Benefit
The goal of the SDH Analysis and Optimization Service is to pro actively enhance functionality of the network and its respective network management systems in three areas: reliability, efficiency and flexibility. The scope and the benefit of these areas are the following: Reliability Reliability of the network is a key functionality to meet SLAs towards customers. Three areas will be analyzed • Resilience Traffic Protection within the network will be checked (SNCP, MSP, BSHR, etc.). HW redundancy and TNMS network management redundancy will be analyzed. Goal is to ensure the required resilience for Customer. Security Mainly security settings of TNMS are checked. Goal is to use ensure the required security level of Customer.

Efficiency Efficiency covers in general two aspects, efficient management of the network and efficient usage of the network resources: • Path Provisioning Efficient usage of the network resources will be analyzed, for example the respective usage of VC4-Highways will be checked. Goal is to free resources for additional path provisioning. • Alarm reduction an important measure to enhance network management efficiency is to reduce the number of alarm displayed in TNMS, only the real relevant alarms should be displayed. Goal is to identify unnecessary alarms and to suppress them. Over resilience typically there are parts of the network which are overprotected due to the combination of different protection mechanisms. Goal is to identify these cases and to free the resources.

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Network cleanup: Within several networks Cross Connection (CCs) of former paths remains in the network and block resources for the creation of additional connections. Goal is to identify and remove these CCs. HW/SW Consistency check: Different HW/SW versions in a network may cause inefficiency within the network. Goal of this part is to identify and align respective versions where possible. Parameter adjustment several parameters of TNMS-Core and Network Elements have to be correlated to reach a higher efficiency. Goal is to adjust these values to enhance efficiency.

Flexibility Precondition for traffic growth in the network is the availability of respective bandwidth and switching capacity in the network. Goal of this area is to identify bottlenecks in TE network and provide recommendation for augmentation/migration. In addition to these topics TE specific pain points may be addressed, following indications like violated SLAs towards TE or specific problems indicated in the Event Logs of TNMS-Core.

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SDH A&O - Measure
The goal of this phase is to collect all necessary information to perform the SDH analysis and optimization.

4.1 Activities
The main activity of this phase is data collection. Available planning and configuration data and information provided by TNMS will be used to generate the data base for further activities. In general the following information are required: Item Description TE S Nokia Siemens Networks a

Network plan and Network Management architecture (s) Supply, (a) accept

4.1.1 Measure Reliability
The following table contains the required information: Item Description TE S S S S Nokia Siemens Networks a a a a

Resilience requirements of TE Backup concept and configuration Deployed resilience mechanism and configuration Security Settings and firewall configuration (s) Supply, (a) accept

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4.1.2 Measure Efficiency
The following table contains the required information: Item Description Path provisioning guidelines of TE Typical SLA requirements List of created paths and services and their respective routings Bandwidth consumption of used infrastructure HW and SW version list for each HW: • • NEs TNMS Server/Net-Server/Clients TE s s s s s Nokia Siemens Networks a a a a a

(s) Supply, (a) accept

4.1.3 Measure Flexibility
The following table contains the required information: Item Description TE s Nokia Siemens Networks a

Expected traffic growth of TE (s) Supply, (a) accept

4.2 Duration
To be defined

4.3 Deliverables
The collected data of this phase will be considered in the Analysis phase. There are no dedicated deliverables of these phases.

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4.4 Split of responsibility
The split of responsibility is already indicated in the tables above. For several data TNMS-Core itself can be used to extract data, for example by using the remote inventory list information. Nokia Siemens networks will provide checklists and instructions to TE for some data to enhance efficiency of data exchange. For some aspects the most efficient way to extract data is a joint usage of TNMS-Core between experts from TE and Nokia Siemens Networks.

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SDH A&O - Analyze
The goal of the analysis phase is to identify problems, measures to resolve and possible corrections concerning the areas defined in chapter 2. Some recommendations may already be given for a later implementation. For some of the identified problems it might be necessary to execute an addition optimization phase to provide profound recommendations.

4.5 Activities
Mismatches between planning or guidelines and realization shall be identified.

4.5.4 Analyze Reliability
The following list gives an overview of the checks, which will be executed by Nokia Siemens Networks: • • • • • Check standby concept for network management verify backup concept and check usability of available backup data Check interplay of available protection mechanisms in the network SNCP, MSP. BSHR, etc; are the respective timing parameters for these technologies adjusted to ensure proper functionality? Verify resilience requirements of TE. Check security settings: o Check Password security o Access rights to network areas correctly set? o All accounts still valid? o Check remote login possibilities o Check antivirus and firewall configuration o Check recommended windows patch version

4.5.5 Analyze Efficiency
The following list gives an overview of the data checks, which will be executed by Nokia Siemens Networks: • • Verify realization of path provisioning scheme of TE Check efficiency of resource usage: o Highways used where necessary? o Drop & continue helpful?, o Efficient usage of available switching matrices (VC12/VC4)? o LCAS, used concatenation, GFP used? Verify alarm suppression mechanisms, especially at TE boundary of unused ports

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• •

• • • • •

Check traffic resilience mechanisms on different layers, for example BSHR combined with e2e SNCP or MSP combined with e2e SNCP Check network for blocked resources: o unused Cross Connections o equipment disabled o alignment with configurations done with element management system o Any loop backs configured and not removed? o Performance counter activated, but not used? Check TNMS HW, processor and respective memory consumption, any mismatch with dimensioning rules? Check NE HW and SW versions, all versions still supported by respective TNMS version. Any versions which should be updated according to technical support guidelines? Check parameter, for example retry counter of TNMS, time out values, etc. Perform database sanity check. If required a backup of the database can be checked offline to identify Check time zones and NTP configuration

4.5.6 Analyze Flexibility
To ensure further growth potential within TE network it is necessary to identify already existing or potential bottlenecks within the network: The following list gives an overview of the checks, which will be executed by Nokia Siemens Networks: • • Identify usage of network elements and available resources. Indication of foreseeable bottlenecks

4.6 Duration
To be defined.

4.7 Deliverables and Acceptance
The deliverables are reports for the respective sub chapters. They will include a documentation of the status and a list of identified problems. For several problems (like wrong configurations or simple faults) a list of recommended changes will already be included. Some other topics might require an additional optimization. Usually the enhancement of bandwidth usage requires a detailed optimization, also considering the required effort of changing an existing network.

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4.8 Split of responsibility
All the analysis tasks are done by Nokia Siemens Networks. If additional information is required, TE shall provide the data.

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SDH A&O - Optimize
Depending on the problems identified before it might be necessary to start a detailed optimization. Usually the efficiency enhancement of resource usage requires dedicated optimization activities. This may also require the usage of certain planning tools. The detailed tasks of the optimization phase can only be given after finishing the analysis phase. Example: • During the analysis phase it was identified that VC4 server trails are only filled up to 30%. Analysis recommendation would be to reconfigure a certain number of paths. The definition of the new optimized path trails and the respective usage of VC4/VC12 connections would be part of the optimization. • The network architecture and load results of several TNMS net server has shown significant load differences. Recommendation would be to rearrange the NE distribution. Result of the optimization would be an optimized distribution of the NEs to each Net server.

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Module 5: (SW Life Extender Service)

Introduction
Nokia Siemens Networks Care offers a full range of maintenance services to suit the needs of your network. Offering world wide service delivery through highly skilled engineers, Nokia Siemens Networks Care is designed to perform in the best and most cost-effective way possible. This ensures that we can overcome the critical situations facing your network, solve solution and equipment problems, answer your technical questions and address the unique needs of each operator’s network. We achieve this through providing preventive and corrective maintenance services for your products and solutions and by helping you keep your platforms ready to launch new services in the shortest possible time. Benefits at a glance: Professionally maintained products and solutions ensure your networks have high availability to keep your customers satisfied, bring new services to market fast and protect and increase your business’ revenues. Support to manage the risks of complex products, solutions and complete networks. Protect your customer base with a high quality, highly available network. Via cost effective operational Life Extender delivery chain Customers can keep the network running, when rolling out new NSN network solutions.

The service described in this document is part of the Nokia Siemens Networks Care portfolio.

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Service introduction and benefits

Service introduction
This SW Life Extender Care Service is designed to safeguard the network investment with proper incident management and issue resolution. The SW Life Extender services provide the basis for a competitive and reliable network by keeping network equipment in good operating conditions while preparing for Network renewal. It allows increased stability of the network and reduces risk of Operator’s business during the necessary additional time needed before Network replacement is completed. This service provides TE with extended SWS support for products no longer sellable (EOL) and out of regular support. NSN commits to support and maintain and repair products for extended period. Our service organization provides technical support via proven service processes and a delivery structure well-adapted to specific telecommunication markets.

Benefits of Life Extender Services for SWM
The Nokia Siemens Networks SWS Life Extender Service delivers professional support, ensuring network availability, reducing end-user churn and giving protection against revenue losses due to network downtime. The key deliverable of the Nokia Siemens Networks SWS Life Extender Service is technical expertise and guidance for resolving critical network faults and technical queries. This support from Nokia Siemens Networks improves the efficiency of the Customer’s network operations. The right focus on SWS Life Extender allows the TE to achieve the highest possible network usability and availability, quality and compatibility in increasingly complex networks and reductions in the operational costs of the network.

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Service Scope, Content and Deliverables
Depending on product group and respective phase of life cycle and other parameters either one or both of the below SWS Life Extender (LE) Service Product variants is available. LE B (excluding SW update support) SWS Life Extender services consist of three different service modules Service Module 1. Emergency support 2. Trouble resolution 3. Technical query LE B X X X

The default support language and access technical expertise including documentations is in English.

Relationship with other services
The SWS Life Extender service is delivered by the Nokia Siemens Networks global service delivery network. Respective HWS Life Extender Service is complementing SWS Life Extender and can be made available - if feasible - combined in one single Care Agreement.

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Emergency Support
Overview
This service offers the fastest possible restoration of the Customer’s end-user services or network equipment in emergency situations where part or all of the network element’s functionalities are not available. The service is available 24 hours, 365 days a year through global GCC Network. The service also includes Customer management communication and escalations if needed.

Service and process description
Emergency support is designed to handle acute and serious incidents relating to the operation of the network or severe impairment to system availability, which may affect the services to the end-users and thus the revenue. In the event of an emergency, the support will be called for via the defined emergency contact number. Nokia Siemens Networks will capture the emergency support request and manage the restoration activities. The restoration work is carried out by Nokia Siemens Networks emergency support experts. Nokia Siemens Networks experts will handle the investigation and troubleshooting activities as well as the solution. The management escalation and communication activities are started if the length or effect of the incident exceeds agreed thresholds. The management escalations are used to provide sufficient resources to the incident and to ensure that communication inside both organizations is controlled.

Deliverables
Nokia Siemens Networks Emergency Support experts are available 24 hours 365 days a year. Very fast reaction: Nokia Siemens Networks answers emergency requests within the defined period of time. Provision of resolution and service restoration.
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All TE personnel and management involved are kept informed and updated regularly until the emergency is resolved. A final emergency report will be provided by Nokia Siemens Networks.

Share of responsibilities
Share of responsibilities: Emergency Support Issue Nokia Siemens Networks TE

Initiative call via a defined emergency phone number Provision of information: Customer name, A contract number, affected system/technology, person to be contacted, description of the situation incl. start time of the fault Provision of service engineers on duty 24 R hours a day, 365 days a year (within the global GCC network) Return call within the initial response time R by service support staff Continuous remote support of personnel, until operation is restored TE's R

R R

A

Transfer of the emergency trouble ticket to R trouble resolution service, if the restoration of system operation does not provide a definitive solution of the emergency incident Confirmation of system restoration and closure of ticket R: Responsible, A: Assistance R

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Trouble Resolution
Overview
The Nokia Siemens Networks Trouble Resolution Service handles TE reported technical problems and malfunctions during the operation of the Nokia Siemens Networks network. The service provides a contact point for submitting the details of the identified or suspected defect, assignment of the technical support expert for the case, investigation, troubleshooting and documentation of the problem, regular updates on progress of the trouble investigation and the delivery of the workaround (if available for product) within the agreed response and resolution times.

Service and process description
If a software defect is identified or suspected, the TE contacts the Nokia Siemens Networks, which will start the trouble resolution process within the Nokia Siemens Networks support structure. A trouble ticket will be opened and a technical priority will be assigned according to the severity of the trouble. A Nokia Siemens Networks technical support expert will be assigned to investigate the problem and liaise with the TE throughout the duration of investigations and the resolving process. The Customer will provide all details, including all necessary symptoms, information and system configurations. The problem description will be analyzed and evaluated and the problem situation reproduced and verified in a test environment if necessary. The Customer will receive regular updates on progress of the investigation. Nokia Siemens Networks will provide an interim workaround for priority 1 and 2 cases. Corrective measure will be made available within the agreed response and resolution times. Nokia Siemens Networks strongly recommends that the Customer implement the resolution as soon as possible. The associated trouble
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ticket will be closed along with the acceptance of the Customer of the resolution provided. Nokia Siemens Networks technical support is available during normal working hours. Outside these hours, trouble reports may be passed to Nokia Siemens Networks via e-channel, e-mail or CRM tool access.

Deliverables
Confirmation of the support case submission Process milestone notifications Access to technical expertise and trouble analysis techniques in English Technical Priority Guidelines (if available for product) Trouble progress reports up to final resolution Provisioning of a technical solution for the problem Standard summary and performance reports

Share of responsibilities
Share of responsibilities: Trouble Resolution Service Issue (indicative order of tasks) Nokia Siemens Networks TE

Initiation of a trouble ticket, assigning a priority level Delivery of instructions and templates for R information gathering Collection and report of all error symptoms A available and necessary for further analysis Evaluation of the trouble ticket, priority R check

R

R

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Request of additional symptoms if necessary

R

Provision of a first response within the First R Response Time Case analysis based on error symptoms, if R necessary verification on test systems Provision of a solution, fault correction or R answer within workaround/correction Time. Installation measures of correction or corrective R R R

Verification of the statement and/or the correction Ticket closure confirms correction, response not later than one week after delivery of correction/solution R: Responsible, A: Assistance

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Technical Query
Overview
The Nokia Siemens Networks Technical Query Service provides answers and assistance for technical and operational queries regarding daily network operations and maintenance. Queries are handled by technical experts and they provide qualified responses within the agreed response time.

Service and process description
The Customer’s technical staff may create operational or technical queries about Nokia Siemens Networks network equipment and systems via e-channel, fax, e-mail or phone to Nokia Siemens Networks’ global GCC Network. A central technical support teams will analyze and evaluate the query and provide a qualified response in writing, within the defined time frame according to the priority of the query. On receiving the response, the Customer will check the reply and confirm to Nokia Siemens Networks technical support if the case can be closed. A Nokia Siemens Networks technical expert will be appointed as the designated point of contact throughout the process until a final answer is accepted. The Customer will be kept informed regularly about the status of the query.

Deliverables
Access to technical and system expertise in English. Single point of contact designated until the final answer is accepted. Regular status updates on the progress of the query until final answer.

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Share of responsibilities
Share of responsibilities: Technical Query Service Issue Nokia Siemens Networks TE

Initiation of the ticket, assigning a priority level Provision of the necessary information for analysis (e.g. affected systems/technology) Provision of a first response within the R Initial Response Time Analysis and request information, if necessary for additional R

R R

Provision of a full answer/solution within the R defined Answer time Ticket closure confirms acceptance of the answer/solution R: Responsible, A: Assistance R

Available service levels
This chapter gives a summary of the available SLA option and the guidelines on the case types and case criticalities.

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Available SLA option
The available Life Extender SLA option is documented in the table below.
Service module Emergency Trouble Resolution Support Category Time Service Level LE B 15 min 1 work day 8h 2 weeks n.a. 1 week 8 weeks n.a. two weeks n.a. n.a. 5 wd 4 weeks 10 wd 6 weeks

Critical Major fault P1

Initial response Restoration Initial response Workaround * Final Correction Initial response Workaround * Final Correction Initial response Workaround * Final Correction Initial response Answer Initial response Answer

Medium fault P2

Minor fault P3

Technical Query Service

Urgent request General request

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Explanations:
Initial response
The initial response is sent by a service engineer after receiving the case. The content includes the contact partner, case identification details, determination of priority and possibly requirements for additional information.

Restoration
Restoration means to put a system back into operation, so that the service is available again. This could be done e.g. via rebooting the system, restoring the database…If a hardware fault was the reason, the information to change the defect module will be given. Restoration does not necessarily mean to solve root cause of the problem but it means to restore traffic lost.

Workaround
A workaround is an action to manage the failure situation and minimize the effect. A workaround may include an operational advice. Workaround is searched with best efforts and may need restoration to earlier configuration in the NW

Final correction
Delivery of a solution to the Customer reported problem. The final correction must be available for the Customer via the agreed media.

Confidence level
Nokia Siemens Networks commits to have target to provide services for at least ninety percent of all cases within response times.

Exceptions
Time to collect additional or missing error symptoms are excluded from final correction time if initial information is not adequate to investigate the issue.

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Definitions of case types
Emergency case
Emergency case stands for the highest fault priority (critical). There is only one priority defined for the emergency service: Conditions that severely affect service, capacity/traffic and maintenance capabilities and require immediate corrective action. For example: A loss of service that is comparable to the total loss of effective functional capability of an entire switching or transport system. A reduction in capacity or traffic handling capability such that expected loads cannot be handled.

Trouble resolution
Handles suspected or identified defects. The case criticalities are described in the next chapter.

Technical query
Handles technical queries, operational problems regarding daily network operations and maintenance. Nokia Siemens Networks defines two priorities for the technical queries. Urgent requests are related to important operational problems or tasks and require immediate attention by the vendor. General requests are, for example, questions on documentation, procedures and concepts.

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Definitions of case criticalities for trouble resolution
Major fault P1
Conditions that seriously affect system operation, maintenance and administration and require immediate attention as viewed by the Customer following discussion with the supplier. For example: Reduction in any capacity/traffic measurement function. Any loss of functional visibility and/or diagnostic capability. Short outages equivalent to system or subsystem outages Repeated degradation of DS1 or higher rate spans or connections. Prevention of access for routine administrative activity. Degradation of access for maintenance or recovery operations. Degradation of the system’s ability to provide any required critical or major trouble notification. Any significant increase in product related customer trouble reports.

Medium fault P2
Conditions that seriously affect system operation, maintenance and administration, and require attention as viewed by the Customer following discussion with the supplier. The urgency is less than in critical situations because of a lesser immediate or impending effect on system performance, customers and the customer’s operation and revenue. For example: Less significant failure of the deliverables such as processor restarts with no traffic impact. Some adverse impact on the network or a relevant subsystem of the network that affects call processing, traffic handling or subscriber service in some manner. Serious inefficiency of O&M functionality.

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Minor fault P3
Conditions that do not significantly impair the functioning of the system and do not significantly affect service to customers. These problems do not affect traffic. Note: Engineering complaints are classified as minor unless otherwise negotiated between the customer and supplier.

Local On Site Support
Nokia Siemens Networks commits to assign skillful team of engineers for the Local On Site Support and their main tasks include the following: • • • On Site troubleshooting Emergency call out On site maintenance

The service availability will be three hours from entering (3 hrs + Transportation time) for only the critical cases (e.g. traffic outage). The on site support service is based on a condition that Telecom Egypt will provide the needed spare parts on site.

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Prerequisites and Assumptions
General requirements
Nokia Siemens Networks shall be allowed full and free access to sites. The customer shall appoint a system manager and supply Nokia Siemens Networks with his or her name, address and telephone number. This system manager will be responsible for the job coordination with Nokia Siemens Networks personnel and will ensure that a representative of the customer is on the premises during delivery of services. The customer maintains a professionally trained on-site operations team which serves as the interface to Nokia Siemens Networks technical support. This interface enables central and regional service organizations to fulfill their obligations under the terms and conditions of the Nokia Siemens Networks Care Agreement. The terms and conditions of the Nokia Siemens Networks Care Agreement apply to this service.

Availability of e-channel
The service provides access to the latest Nokia Siemens Networks technical information, advanced web-based tools. It forms a subset of services delivered via an extranet channel. The service is available to the customer 24 hours a day, 7 days a week through the Nokia Siemens Networks extranet. The language used in the e-channel is English. Nokia Siemens Networks strongly recommends using the e-channel to guarantee the performance of Nokia Siemens Networks Care services.

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Availability of Nokia Siemens Networks RAS
In general the customer is responsible to deliver the data and symptoms necessary to work on Emergency, Trouble Resolution and Technical Query cases. The time for gathering additional information is not included in the stated response time tables. To ensure the shortest possible times Nokia Siemens Networks strongly recommends to its customers that secure and controlled remote access be provided to relevant network elements as available.

Service specific requirements / supported product lines
The service product is available for all Nokia Siemens Networks products and solutions as agreed in the provided List of Material or Nokia Siemens Networks Care Agreement. Hardware Services are not included and need to be agreed separately. The linkage to other service products is described in Chapter 2.3 and in the relevant sub-chapters of the service modules.

Tools and test equipment
Necessary tools and test equipment must be agreed separately.

Valid contract
Customers will need a valid contract to get access to any Nokia Siemens Networks Care service. This means that any customer without a valid contract will be rejected.

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Training
Training of the customer’s personnel shall be based on the recommended courses in the Nokia Siemens Networks training program. If required, additional special training measures may be arranged on request, such as delta training, on the job training and knowledge transfer. All training courses and measures are subject to an additional charge (Module 1).

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Abbreviations
CD CRM D ED EOL GCC H HW HWS MV n/a OAM OEM RAS R&D SCV SLA SPM SW VPN Wd Change Delivery Customer Request Management (IM system) Day Enhancement delivery End of Life Global Care Center Hour Hardware Hardware Services (e.g. repair / SPM services) Multi vendor not applicable Operation and administration Original equipment manufacturer Remote access solution Research and development Standard correction version Service level agreement Spare Part Management Service Software Virtual private network Working days

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Module 6:
• Knowledge Transfer through a Shared Intranet

6.1 Introduction
Knowledge sharing intranet is a strategic tool to boost customer service, improve knowledge management, save time, share best practices and increase productivity. The proposed solution will enable both NSN and Telecom Egypt to have a common and solid ground for sharing information, capturing and managing knowledge in a very efficient and interactive way. This solution will improve the flow of information and knowledge It will act as a technology enabler and catalyst for knowledge sharing between the two entities to meet the agreed upon business goals and to strengthen their long term partnership. The Knowledge Sharing Intranet will be: • User-friendly • Easy to use • Allow one easy point of access to diverse resources • Open architecture (based on open source proven architectures) • Extensible • Ready for growth • Secure The network target is to facilitate access to documentation which will be available through many available documents provided by NOKIA SIEMENS NETWORKS as well as documents developed by NSN. It is a suitable environment for publishing: Technology news (Fixed Network services and operations) Manuals Patch releases Service Information Enabling documentations Workshop results and recommendations Presentations Products reaching C9 and C10 Network Concept development

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Also this environment will improve the communication between NSN and Telecom Egypt through the common e-mail system which will allow us not only to exchange e-mails but also to create what is called “knowledge sharing discussion groups”, those groups will improve communications between people interested in common subjects &technologies.

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6.2 Scope of work
NSN will facilitate the described services through an Internet web site. The number of subscribers to the different services is limited to a maximum of 100 subscribers (as a first stage) from Telecom Egypt side. All the initial contents (documentation, presentations, software and firmware) will be prepared and published by NSN. Also on job enabling sessions will be conducted in order to make sure of the maximum utilization of the available services.

6.3 The Knowledge Sharing intranet will include:
A. Content Management: With the Content Management you engage more employees in the critical process of content creation and submission. Empowering knowledge experts, rather than IT professionals, to manage and publish content dramatically reduces your ongoing maintenance costs and increases the contextual relevance of your intranet. B. Document Management: 80 to 90 percent of a typical enterprise's knowledge resource exists as unstructured data in documents, reports, e-mail, graphics, images, audio and video files. These data sources are largely inaccessible from existing information systems. Intranet document management allows the sophisticated management of these resources. It also provides multi access/permissions to these unstructured data sources and unifies the delivery of the content. C. Email Integration Module: To allow integrating emails and alerting of different events, updates, calendar registered meetings (public and private calendars) D. Knowledge Sharing Discussion Group: To allow easy posting of information and sharing knowledge about products and projects and it will allow associating documents, reports, web pages and emails to each discussion. E. Knowledge Worker Profiles: This will allow intranet users to be able to customize the intranet look, content, documentation, projects data and alerts to match their profiles, role and interests to save time and improve efficiencies

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F. Knowledge Worker Web folders: It will include all the web folders that every knowledge worker will receive in his account such as shared knowledge folder, public knowledge folder and any private folders the knowledge worker can create, edit and delete. G. Knowledge Worker Repository folders: It will include the searchable multi navigational listing of all the knowledge assets (documentation, important files, etc) posted by all knowledge workers on the intranet categorized by subject, date …etc H. Knowledge Worker Reports: It will allow single point of access to Knowledge worker generated reports about projects, meeting, important events, etc I. Private/Public Contacts Directory: It will include all contacts database for both companies grouped by role, titles, and in alphabetic order and searchable by any provided details for easy access. This module will also allow knowledge workers to add their own contacts as private or as public. The contact module is fully integrated with calendars and knowledge sharing discussion groups. J. Group/User Administration: It will include easy access of user accounts generation as well as groups for the administrators group K. Security Administration: It will allow setting security rules on different users and groups using the intranet and setting the web folders access rights L. Knowledge Sharing Intranet Backup: It is a tool to help administrators in backup, import and export of data easily M. Knowledge Sharing Intranet Setup Manager: It will allow administrators to setup the intranet and customize its templates as well as the all the application settings. N. Knowledge Sharing Activity Tracking Module: It will allow administrators to monitor usage of the intranet and generate reports about this.

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Module 7:
• Knowledge Transfer through local enabling measures • Knowledge Transfer through Technology Updates

7.1 Knowledge Transfer through local enabling measures
NSN will also arrange local enabling sessions/workshops, which shall concentrate some TE special points of interest. These local sessions/workshops shall deal with Egypt relevant network configuration aspects only; the technical content is subject to mutual agreement between NSN and TE, minimum 4 weeks prior to planned commencing date. Such events –as completely outside of standard training scope –shall be always considered as on best effort base and are limited to a maximum of 60 Group Days (6 participants/Group). The distribution of Group Days will be allocated according to a mutual agreement with NSN

7.2 Knowledge Transfer through Technology Updates
NSN will conduct periodically presentations/announcements for Telecom Egypt staff members in order to spread latest technology information. The main aim of this service is to provide periodically what is called “Information digest”. This concentrated session which will take one complete day as a maximum should provide a summery of new technologies and trend in the communication industry and relevant/neighboring areas of knowledge. The updates can be distributed over the shared intranet (e-mail, discussion group…) or can be done in the form of seminars or presentations.

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Part III
1 Commercial Conditions
The total offered price for the before mentioned services is 4,400,000 Euro.

1. 1.1.

Prices:
Prices for Services quoted in Euro: The prices of services are quoted in Euro. The prices of services denominated in Euro shall be converted to EGP at the selling rate (Transfer-Sell) of the Central Bank of Egypt as described in Article 2 “Payment Conditions” of this Offer.

1.2.

Common Term: The prices don’t include sales tax. In case of coming into force of any other duties or taxes related to the Contract, the prices have to be mutually agreed. Telecom Egypt shall deduct withholding tax from every invoice and shall provide Nokia Siemens Networks with the respective certificate at the end of every three months. Telecom Egypt will assist Nokia Siemens Networks to facilitate paying the social insurance to the social insurance authorities as following: 1. Telecom Egypt should approve and stamp the translated Contract and issue a covering letter addressed to the social insurance authority. 2. Telecom Egypt should approve and sign the translated copy of Nokia Siemens Networks invoices and issue a covering letter addressed to social insurance authority.

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2.

Payment Conditions:
The invoices will be issued as follows: • • • Invoices comprising foreign services will be issued in Euro and shall be converted by Telecom Egypt accordingly. All payments shall be paid by cheques within thirty (30) days from the date of the respective invoice. The value in Euro of the hundred percent (100%) shall be converted from Euro to EGP at the selling rate (Transfer – Sell) of the Central Bank of Egypt on the date of each respective invoice (date of invoice).

The payments shall be effected in EGP as follows:

2.1.

Payment for foreign Services quoted in Euro:

100% (Hundred percent) of the Contract value in Euro shall be paid in four (4) equal quarterly installments at the end of every three months by cheques against presentation of the respective commercial invoice as follows: 25% (Twenty five percent) of the Contract value in Euro shall be converted from Euro to EGP at the selling rate (Transfer – Sell) of the Central Bank of Egypt on the date of each respective invoice (date of the invoice). 25% (Twenty five percent) of the Contract value in Euro shall be converted from Euro to EGP at the selling rate (Transfer – Sell) of the Central Bank of Egypt on the date of each respective invoice (date of the invoice). 25% (Twenty five percent) of the Contract value in Euro shall be converted from Euro to EGP at the selling rate (Transfer – Sell) of the Central Bank of Egypt on the date of each respective invoice (date of the invoice). 25% (Twenty five percent) of the Contract value in Euro shall be converted from Euro to EGP at the selling rate (Transfer – Sell) of the Central Bank of Egypt on the date of each respective invoice (date of the invoice).
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3.

Effective Date of the Contract (E.D.C.): After the Contract is clarified commercially and technically and signed by both parties.

4.

Execution Time: The Execution time shall be Twelve (12) months from E.D.C with mobilization time 3 months.

5.

Validity Time: This offer is valid until July 16th, 2009. Nokia Siemens Networks must confirm any extension of the validity.

6.

General Conditions: Nokia Siemens Networks is not responsible for any permits needed to be issued by the Egyptian authorities.

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ANNEX 1: Supported Products/Equipments

Network Elements SMA1K SMA1/4 SMA16 SLD16 SL64 hIT7050 HIT7070

Supported Versions V3.2/V3.3 V4.2/V4.3/2.3/2.2.3 V4.3 V2.4/V2.5/V2.6 V3.27/V3.3 V1.1/V2.0/V3.1/V3.2/V3.21 V3.0/V3.1/V3.2/V3.2.2(or higher)

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ANNEX 2: Contacts

NSN:
Head of Service: Mr. Sharaf El Din Mohamed Tel.: +20-2-38282151 Fax: +20-10-6078126 E-Mail: Sharafeldin.mohamed@nsn.com Commercial Operation GM: Mr. Yehia Mourad Tel.: +20-10-1662990 Fax: +20-2-38333349 E-Mail: Yehia.mourad@nsn.com Service Account Manager: Mr. Ihab Girgis Tel.: +20-10-110 2002 Fax: +20-2-35352555 E-Mail: ihab.girgis@nsn.com Program Manager: Mr. Amr Ibrahim Tel.: +20-2-38282221 Fax: +20-2-38333349 E-Mail: amr.ibrahim@nsn.com

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Telecom Egypt:
Vice Chairman for O&M: Mr. Mohamed Abdel Reheem Tel.: +20-2-31315022 Fax: +20-2-31315020

Head of O&M Sector Chiefs: Mrs. Nawal Amer Tel.: +20-2-25915222 Fax: +20-2-25915395 Transmission O&M Sector Chiefs: Mr. Ahmed El Said Tel.: +20-2-7871144 Fax: +20-2-7871122

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