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DEPARTMENT OF COMMERCE AND MANAGEMENT STUDIES
UNIVERSITY OF CALICUT
A REPORT ON FIRM VISIT TO
SUBMITTED TO Dr. P. Mohan Reader, DCMS University of Calicut SUBMITTED BY Adarsh K. Mohemmad Naseef P.
Page | 1
Department Of Commerce and Management Studies for giving us this wonderful opportunity to conduct a firm visit to Bharat Sanchar Nigam Limited . Last but not the least we thank all our teaching and non-teaching staffs and our classmates for sharing their valuable experience and their suggestions. Mohanan (Reader).A. General Manager and Mrs. Bharat Sanchar Nigam Limited for their valuable guidance and support . Joseph. Lastly we would also like to sincerely thank Mr. Saniya Abdul Latheef Deputy General Manager. Head of the Department for permitting us to visit Bharat Sanchar Nigam Limited. Page | 2 . M. G. Muraleedaran. P.FIRM VISIT BSNL CALICUT ACKNOWLEDGEMENT We express our sincere gratitude to Dr.We also express our deep sense of gratitude to Dr.
Today.312 crore on revenues of Rs. it connects each inch of the nation to the infinite corners of the globe. expansion of telecom network introduction of new telecom services in all villages and instilling confidence among its customers. BSNL is the largest telecom operator in India and is known to everybody for Basic Telephony services for over 100 years. 2000 the Department of Telecom Operations.000 electronic exchanges. BSNL's financial and asset bases too are vast and strong. definitely. 326 Digital Trunk Automatic Exchanges(TAX).2 billion) • Turnover of Rs.00.24. 6.000 crore (US $ 21. with a host of Phone Plus value additions to our valued Customers. countrywide telephone service is being provided through 32. Presently the plain old. Page | 3 . BSNL's telephony network expands throughout the vast expanses of the country reaching to the remotest part of the country. BSNL is the largest Public Sector Undertaking of India and its responsibilities include improvement of the already impeccable quality of telecom services.300 crore for the financial year 2001-02. to enable you to step into tomorrow. • The telephone infrastructure along is worth about Rs. Government of India became a corporation and was christened Bharat Sanchar Nigam Limited (BSNL).4 Lakhs km of Optical Fiber Cable. 22. 1. Driven by the very best of telecom technology from chosen global leaders. At present the BSNL is the World's Largest Seventh and India's First Telecommunication Company. Along with its vast customer base. Digitalized Public Switched Telephone Network (PSTN) all interlinked by over 2. Responsibilities that BSNL has managed to shoulder remarkably.6 billion) • Now from latest news BSNL records a net profit of Rs.000 crore (US $ 4.FIRM VISIT BSNL CALICUT Abstract On October 1. BSNL is working round the clock to take India into the future by providing world class telecom services for the people of India.
VIRTUAL PRIVATE NETWORKS 9. REFERENCE 5 6 8 9 9 10 13 14 15 16 Page | 4 . INTRANET 7. FRANCHISE MANAGEMENT SYSTEMS 4. BSNL PORTALS 6. OUTSOURCING 5. CONCLUSION 10.FIRM VISIT BSNL CALICUT CONTENTS 1. ORGANISATIONAL HIERARCHY OF SOUTHERN TELECOM REGION 8. BRIEF PROFILE 2. DATABASE MANAGEMENT 3.
351.630. MPLS-VPN. CDMA mobile. 1 Telecom Company of India. Broadband. IN services etc. the present turnover of BSNL is more than Rs.000 million (US$ 14. VoIP services.820 million (US$ 8 billion) with net profit to the tune of Rs. Carrier services.bsnl. VSAT. please visit http://www.99.in Page | 5 . Presently it is one of the largest and leading public sector units in India.26 billion) for last financial year. providing a comprehensive range of telecom services in India: Wireline. For more information. The turnover. is the world's seventh largest telecommunications company. reach.co. The infrastructure asset on telephone alone is worth about Rs. Scaling new heights of success.37 billion). GSM Mobile.FIRM VISIT BSNL CALICUT BRIEF PROFILE Bharat Sanchar Nigam Ltd. comprehensive range of telecom services and the desire to excel has made BSNL the No.390 million (US$ 2. Internet. nationwide coverage.
A database server is the key to solving the problems of information management. Higher quality of service results from having no single point of failure. lower cost. An Oracle database is a collection of data treated as a unit. With this architecture. There is no need for peak workloads. unwieldy systems that are expensive to maintain and difficult to change. because capacity can be easily added or reallocated from the resource pools as needed. IT systems designed and implemented in the grid style deliver higher quality of service. The grid style of computing aims to solve some common problems with enterprise IT: the problem of application silos that lead to under-utilized. Lower costs derive from increasing the utilization of resources and dramatically reducing management and maintenance costs. Oracle Database is the first database designed for enterprise grid computing. and greater flexibility. dedicated hardware resources. policy-driven management. Page | 6 . With grid computing. thus reducing the cost of each individual component and providing more flexibility to devote resources in accordance with changing needs. Rather than dedicating a stack of software and hardware to a specific task. Grid computing is also used. modular hardware and software components can be connected and rejoined on demand to meet the changing needs of businesses. A database server also prevents unauthorized access and provides efficient solutions for failure recovery. Enterprise grid computing creates large pools of industry-standard. Benefits of Grid Computing Compared to other models of computing. and the problem of fragmented and disintegrated information that cannot be fully exploited by the enterprise as a whole. all resources are pooled and allocated on demand.FIRM VISIT BSNL CALICUT DATABASE MANAGMENT BSNL normally uses the database oracle. the problem of monolithic. The purpose of a database is to store and retrieve related information. thus eliminating under-utilized capacity and redundant capabilities. a robust security infrastructure. groups of independent. and centralized. a server reliably manages a large amount of data in a multiuser environment so that many users can concurrently access the same data. Grid computing is a new IT architecture that produces more resilient and lower cost enterprise information systems. All this is accomplished while delivering high performance. modular storage and servers. Grid computing also enables the use of smaller individual hardware components. In general. the most flexible and cost effective way to manage information and applications. each new system can be rapidly provisioned from the pool of components.
people or software programs) through an abstraction. application or infrastructure resources are virtualized and provisioned are specific to the type of resource. grid computing achieves a balance between the benefits of holistic resource management and flexible independent resource control. and preparing a resource to serve a particular need without the consumer caring how that is accomplished. client-server. application components and information sources) are pooled together by type then made available to consumers (e. or multi-tier: virtualization and provisioning. The specific ways in which information. when consumers request resources through a virtualization layer. Page | 7 .FIRM VISIT BSNL CALICUT The grid style of computing treats collections of similar IT resources holistically as a single pool. lower costs and increased flexibility. such as mainframe. With virtualization. but all share the characteristics of better quality. individual resources (e. computers. disks. Virtualization means breaking hard-coded connections between providers and consumers of resources. To address simultaneously the problems of monolithic systems and fragmented resources. IT resources managed in a grid include: Infrastructure: the hardware and software that create a data storage and program execution environment Applications: the program logic and flow that define specific business processes Information: the meanings inherent in all different types of data used to conduct business Core Tenets of Grid Computing Two core tenets uniquely distinguish grid computing from other styles of computing. Provisioning as part of grid computing means that the system determines how to meet the specific need of the consumer. while optimizing operation of the system as a whole.g. With provisioning. Similarly. behind the scenes a specific resource is identified to fulfill the request and then it is allocated to the consumer. while exploiting the distinct nature of individual resources within the pool. but the concepts apply universally. the specific benefits derived from grid computing are particular to each type of resource.g.
Page | 8 . Database applications make it easy to recall and update information and to create reports of subsets of information. covering more than 6400 towns. Vertical Technologies has developed software SOFTBIZ that manages the whole working system for the franchiser. including collecting. with a subscriber base of over 1. storing and analyzing customer information. Pre-paid cards. BSNL have over thousands of franchises across the India. CRM Software Customer relationship management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers. Recharge Voucher and ITC cards. SOFTBIZ is developed to handle all the information regarding Postpaid cards. Database Application Every software development leads to the requirement for storing information. BSNL’s GSM Technology based Cellular Mobile Network has reached a long way.54 cr. Database application is the way to do so.FIRM VISIT BSNL CALICUT FRANCHISE MANAGEMENT SYSTEMS BSNL is the leading service provider in the country in the Basic Telephone Services.
FIRM VISIT BSNL CALICUT OUTSOURCING BSNL outsources all the data management operations and commercial activities. Billing details are made available to the customers at the click of a button. software and application partners. Telephone bills can be paid through these portals. Through this portal a lot of services are made available to the customers. The systems integration involves managing the overall engagement along with a large team of hardware. includes deploying operational support systems (OSS) and business support systems (BSS) components such as customer relationship management. Software exporter Tata Consultancy Services (TCS) has won a nine-year contract worth $140 million (Rs 574 crore) from Bharat Sanchar Nigam Ltd (BSNL). hosting and cloud services through the IDC located at Telephone Exchange Building at Patancheru here which is built. The deal. If a customer has to register for a new telephone connection he can make use of this portal. The revenue flowing in from the project in the first two years will be larger than in the rest of the years. a country’s giant in IT services. covering the north and west of India. operated and managed jointly by BSNL and Sai Infosystem. Page | 9 . The software activities are outsourced by TCS. BSNL PORTALS BSNL has a number of portals. BSNL will offer managed collocation. billing. The $140 million is revenue that TCS will earn from the contract. BSNL on launched Internet data center services in Hyderabad in partnership with Ahmedabad-based Sai Infosystem. BSNL AP Circle chief general manager V Srinivasan and Sai Infosystem vice president (Data Centre and NGN) R K Iyer told reporters. Most of the hardware components and services are outsourced to HCL. The latter will involve operating and maintaining the systems. and is eying revenue of Rs 15 crore in next one year. One of the main portals among these are Self Care portal. The first two years of the engagement will involve setting up the new systems in association with its partners and upgrading from the existing systems. These portals are maintained at better interaction with the clients and customers in running of the business. mediation and directory enquiry.
users can access data held in any database the organization wants to make available.0. suppliers. While intranets are generally restricted to employees of the organization. extranets may also be accessed by customers. the intranet can only be directly accessed from a computer in the local network. The objective is to organize each individual's desktop with minimal cost. intranets may be created simply by using private IP address ranges. or by other access methods. in 1992.168. With the help of a web browser interface. such as universities and technology corporations. In many organizations. The term is used in contrast to internet. however. timely. or as a private extension of the Internet confined to an organization. An intranet can be understood as a private analog of the Internet. It also helps to improve the services provided to the users. or computing services within an organization. Sometimes. cost efficient. An intranet may host multiple private websites and constitute an important component and focal point of internal communication and collaboration.0/16. BENEFITS OF INTRANET Workforce productivity: Intranets can help users to locate and view information faster and use applications relevant to their roles and responsibilities. the term intranet first became common-place among early adopters. Although not officially noted.FIRM VISIT BSNL CALICUT INTRANET For administrative functions within the organization INTRANET is used. requiring user authentication and encryption. such as 192. SMTP (e-mail). companies may provide access to offsite employees by using a virtual private network. the term refers only to the organization's internal website. authorization and accounting (AAA protocol). An intranet is a computer network that uses Internet Protocol technology to share information. and instead refers to a network within an organization. a network between organizations. and with confidence that they have the right information. Intranets are sometimes contrasted to extranets. increasing employees' ability to perform their jobs faster. but may be a more extensive part of the organization's information technology infrastructure. Extranets extend a private network onto the Internet with special provisions for authentication. and competitive. For smaller companies. Page | 10 . Any of the well-known Internet protocols may be found in an intranet. The first intranet websites and home pages began to appear in organizations in 1996-1997. In these cases. and FTP (file transfer protocol). operational systems. time and effort to be more productive. anytime and — subject to security provisions — from anywhere within the company workstations. more accurately. or other approved parties. such as HTTP (web services). and may be composed of multiple local area networks. Internet technologies are often deployed to provide modern interfaces to legacy information systems hosting corporate data. intranets are protected from unauthorized external access by means of a network gateway and firewall.
news feeds. Page | 11 . From a communications standpoint. email. benefits documents. People soft "derived significant cost savings by shifting HR processes to the intranet".000 reports and the amount of dollars processed was USD19 million". Employees may link to relevant information at their convenience. This can potentially save the business money on printing. Cost-effective: Users can view information and data via web-browser rather than maintaining physical documents such as procedure manuals.48 per enrollment. CGI applications). internal phone list and requisition forms. Because each business unit can update the online copy of a document. and or blogs. they quickly realized the savings. Business operations and management: Intranets are also being used as a platform for developing and deploying applications to support business operations and decisions across the internetworked enterprise. and who to speak to for more information. Some examples of communication would be chat. A great real world example of where an intranet helped a company communicate is when Nestle had a number of food processing plants in Scandinavia. intranets are useful to communicate strategic initiatives that have a global reach throughout the organization. Another company that saved money on expense reports was Cisco.FIRM VISIT BSNL CALICUT Time: Intranets allow organizations to distribute information to employees on an as-needed basis. company policies. business standards. results achieved to date. can be accessed using common Internet standards (Acrobat files. Examples include: employee manuals. who is driving the initiative. McGovern says the savings from the reduction in query calls was substantially greater than the investment in the intranet. Web publishing allows cumbersome corporate knowledge to be maintained and easily accessed throughout the company using hypermedia and Web technologies. the most recent version is usually available to employees using the intranet. Flash files. When Nestle decided to invest in an intranet. By providing this information on the intranet. which enables teamwork. Communication: Intranets can serve as powerful tools for communication within an organization. For example. rather than being distracted indiscriminately by electronic mail. The type of information that can easily be conveyed is the purpose of the initiative and what the initiative is aiming to achieve. staff have the opportunity to keep up-to-date with the strategic focus of the organization. Enhance collaboration: Information is easily accessible by all authorized users. "In 1996. and the environment as well as document maintenance overhead. McGovern goes on to say the manual cost of enrolling in benefits was found to be USD109.79. duplicating documents. Their central support system had to deal with a number of queries every day. Cisco processed 54. and even training. vertically and horizontally. "Shifting this process to the intranet reduced the cost per enrollment to $21. a saving of 80 percent".
laws. Being able to specifically address your "viewer" is a great advantage. Built for one audience: Many companies dictate computer specifications which. Supports a distributed computing architecture: The intranet can also be linked to a company’s management information system. you know exactly who you are interfacing with and can personalize your Intranet based on role (job title. specifications. Since Intranets are user-specific (requiring database/network authentication prior to access). Immediate updates: When dealing with the public in any capacity. may allow Intranet developers to write applications that only have to work on one browser (no crossbrowser compatibility issues). Mac. for example a time keeping system. in turn.FIRM VISIT BSNL CALICUT Cross-platform capability: Standards-compliant web browsers are available for Windows. and parameters can change. Promote common corporate culture: Every user has the ability to view the same information within the Intranet. and UNIX. which can limit a company's liability. Page | 12 . Intranets make it possible to provide your audience with "live" changes so they are kept up-to-date. department) or individual ("Congratulations Jane. on your 3rd year with our company!").
FIRM VISIT BSNL CALICUT Organizational hierarchy of Southern Telecom Region Page | 13 .
printers. users may use a VPN to connect to their work computer terminal from home and access their email.FIRM VISIT BSNL CALICUT VIRTUAL PRIVATE NETWORKS BSNL has its own Virtual Private Networks and also sets up VPN’s for banks. such as files. A VPN provides security so that traffic sent through the VPN connection stays isolated from other computers on the intermediate network. VPN remote users get the impression of being directly connected to the central network via a point-to-point link. For example. VPNs can connect individual users to a remote network or connect multiple networks together. databases. or internal websites. images. etc. files. on request. Through VPNs. financial institutions etc. users are able to access resources on remote networks. Page | 14 . A virtual private network (VPN) is a technology for using the Internet or another intermediate network to connect computers to isolated remote computer networks that would otherwise be inaccessible.
The flow of information has changed the way we live in today's world. Information is the backbone of every system. It has become a leading telecom company in India. Many organizations have started separate IT departments in their firms for smooth functioning. With the help of IT BSNL for the past few years have been able to provide people with its various services. Page | 15 . Thus it can be clearly understood that for any organization to prosper efficient utilization of Information Technology is very necessary. This is just a very basic example of IT. Every morning when we read a newspaper having out so much information we came to know the latest happening in the world . For speedy performance of the organization application of IT has become a necessity. a business organization without implementing IT solutions it cannot survive.FIRM VISIT BSNL CALICUT CONCLUSION In this modern and competitive world.
Muraleedharan General Manger BSNL. Saniya Abdul Latheef Deputy General Manager BSNL. Balan K Nair Road. Calicut Mrs. Calicut Page | 16 . Calicut BSNL Administrative Office.FIRM VISIT BSNL CALICUT REFERENCES Mr. G.
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