'/

EMS TAPE 1

WORLD TRADE CENTER 911 EMS TELEPHONE CALLS September 11, 2001

Transcribed by Laurie A. Collins

RECORDER:

The following master tape

reproduction pertains to CCU case 1073-01 relative to CAD 0727 which occurred on September llth, 2001. The following portion of tape begins at 0847 hours, 27 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8702. 8702, 1981. Caller is on

OPERATOR:

the line from Manhattan. CRO: Okay. Hello?

CALLER: CRO:

Yes, hi.

Is the patient breathing, please? I am on the Brooklyn Bridge,

CALLER:

and I just saw an explosion. CRO: You saw an explosion? Yeah, on the World Trade

CALLER: Center.

I'm sorry, not the World Trade Center,

Twin Towers. CRO: Towers? CALLER: CRO: Yeah, the top floor. You' saw an explosion at the Twin

Okay.

EMS Tape 1

3

CALLER: CRO:

Everybody's calling.

I see --

Yeah, there's a lot of calls. Everybody's calling. Thank you.

CALLER: CRO:

Yeah, okay.

RECORDER:

The preceding portion of

tape concludes at 0848 hours, 00 seconds. The following portion of tape begins at 0853 hours, 57 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8702. I. 8702, 2106. . We're calling

OPERATOR:

on a second call, job number 727. CRO: job. OPERATOR: CRO: Okay. 727. Okay. Yeah, we have that

All right?

OPERATOR: All right. CRO: You're welcome. Bye-bye.

OPERATOR: CRO:

Bye-bye. The preceding tape concludes

RECORDER:

at 0854 hours, 15 seconds. The following portion of tape begins at

EMS Tape 1

4

0857 hours, 27 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: CRO: 8702. Okay, RO 8702. This is (Inaudible) and get a name.

OPERATOR: 1466. Center? CRO:

Is this another call for the World Trade

No problem. Caller hung up. Thank you. Bye-bye.

OPERATOR: CRO: Okay.

RECORDER:

The preceding portion of

tape concludes at 0857 hours, 42 seconds. The following portion of tape begins at 0852 hours, 46 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRD: 8736. 87 what?

OPERATOR: CRD: 8736.

OPERATOR: CRD: Yes.

36?

OPERATOR: I can barely hear you, all this going on. This is operator 1246, and we are

EMS Tape 1

5

going into the borough of Manhattan, and the caller is on the line at this time. CRO: Hello, caller. Yes.

CALLER: CRO:

Is the patient breathing? Yes, he is, ma'am. How old is he?

CALLER: CRO:

He's awake?

CALLER: CRO: him? CALLER:

He's about 50, 52. What's the matter with

Okay.

He's sitting down calmly now, I can't

but he says he needs an ambulance. even — can you hear me? CRO: I can hear you.

OPERATOR:

I'm sorry, there's a lot of

noise going on in the back here. CALLER: There's been some kind of

explosion, and it might have affected him or something like that. CRO: Center? CALLER: I'm at Two Rector. CRO: Oh, okay, because we have -No. We're right next to it. Are you at the World Trade

EMS Tape 1

6

okay. place.

We have a lot of units going over to that

CALLER: CRO:

Okay.

But being that you're in a

different location CALLER: CRO: — Right. I just need for you to tell me

what is his condition so this way we'll make sure that he gets one. CALLER: now. Well, he's breathing right

He's sitting. CRO: Okay. He's holding his leg.

CALLER: CRO:

Okay. I think he might have fell to

CALLER:

his knees or something. CRO: Okay. Yeah, he's breathing okay. I think his leg . Okay. Yeah, he fell. He has a

CALLER:

He's trying to breathe a little. is affected. CRO:

CALLER: bruise on his leg. CRO:

Okay.

EMS Tape 1

7

CALLER: OPERATOR: CALLER: OPERATOR: with the patient? CRO:

Yeah. Caller? Yes? I'm sorry, what is wrong

Okay.

He fell, and he had

bruises to the leg. CALLER: Yeah, on both legs. He may

not be able to walk at this time. OPERATOR: injury? CALLER: OPERATOR: I . Right, uh-huh. I thought she said it was So that's what it is, an

some kind of explosion. CRO: explosion. CALLER: OPERATOR: Right here, I'm sorry, nearby. That's the World Trade No, there was an explosion, an

Center, but not there. CRO: Right. That's what I wanted to find

OPERATOR: out. CALLER: been running.

I guess may be he might have

EMS Tape 1

8

OPERATOR: Okay. Injured male.

Right, and he got scared. Hold on. Okay. It's hard

to hear these callers (inaudible) making too much noise here. Aided male.

Okay, ma'am? CALLER: CRD: Hold on.

Ma'am? Hello?

CALLER: CRD:

What I need you to do is just

have him sit right where he's at, okay, and not move anymore. We'll have somebody respond. Let

me just verify your address; okay? CALLER: CRO: Okay.

AC, did you route yet?

CRO:

AC?
Yeah.

DISPATCHER: CRO:

Did you route yet? Excuse rue?

DISPATCHER: CRO:

AC, did you route? Hello?

DISPATCHER:

CRO:

Yes.
RO?

DISPATCHER:

CRO:

Yes.
I can barely hear you.

DISPATCHER:

EMS Tape 1 Again, 8736? CRO: Yes.

9

DISPATCHER: Rector Street. front lobby. CRO: Okay.

Yes, I did route, it's Two In the

I can barely hear you.

Let me just put it in

manually, then, because I didn't get it. DISPATCHER: or anything. CRO: Broadway; right? CALLER: CRO: Yes, ma'am. All right, ma'am. Just Okay, Two Rector Street. Near I don't think we're down

Okay.

keep him like I said. Let him sit there.

Don't move him anymore.

We'll have somebody respond

to Two Rector Street; okay? CALLER: last name? CALLER: CRO: CRO: My last name? All right. Can I have your

Yes. Brown. Thank you, Ms. Brown. Sorry

CALLER:

for all the confusion here. confusion. Thank you, ma'am.

There's a lot of

EMS Tape 1 CRO: All right. The preceding portion of

10

RECORDER:

tape concludes at 0856 hours, 16 seconds. The following portion of tape begins at 0905 hours, 15 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8736? 8736, this is operator 1490.

OPERATOR:

I have a call from a lady at Bank of New York that states that the World Trade Center CRO: We got that already. She states on the northwest —

OPERATOR:

side there's a women hanging from — an unidentified person hanging from the top of the building. That's all the information. One World

Trade Center. CRO: calls. OPERATOR: CRO: same thing here. OPERATOR: only imagine. Yeah, I can imagine. I can I know. Jesus Christ. All right. We have quite a few

I know.

We're going through the

It's chaos here.

EMS Tape 1 CRO: Uh-huh.

11

It's another World Trade I guess I can put it in,

all over again.. Okay.

but I'm pretty much sure we have more than enough ambulances going to the scene already. I'm

pretty sure somebody is going to let them know. OPERATOR: CRO: All right.

Okay. Bye-bye.

OPERATOR: CRO:

Bye-bye. The preceding portion of

RECORDER:

tape concludes at 0906 hours, 10 seconds. The following portion of tape begins at 0935 hours, 46 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8736. Hello, EMS. I'm sure you've

CALLER: got lots of calls.

I'm just alerting you to the There is a man down

44th floor of Tower Two. with head injuries. CRO: Trade? CALLER: CRO: Okay.

This is at the World

Yes, it is.

Yeah, we have a lot of units over

EMS Tape 1 there at the scene already. CALLER: Well, can you make sure

12

somebody gets to the 44th floor lobby?

There is

a security guard with him, but he has no phone. It's out at that floor. from another floor. CRO: right? CALLER: No, I'm not. I'm just a I want to You're not a police operator; So I'm making the call

tenant in the middle of evacuating.

keep walking, but I just want to make sure that somebody knows about this man on the 44th floor of Tower Two. CRO: Oh, goodness. Hold on a second,

because we are so backed up here. CALLER: I'm sure you are. But can you

write that down and I can keep walking, please? CRO: Well, as soon as I get -- sure. We have so much information Okay?

Hold on one second.

on here, that our computers are down. CALLER: sorry. CRO: No problem. Thank you.

I have to keep walking. I'm

OPERATOR:

1
EMS Tape 1 RECORDER: The preceding portion of

13

tape concludes at 0936 hours, 46 seconds. The following portion of tape begins at 0952 hours, 53 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8736? Okay, 87 — 8736?

OPERATOR:
CRO: Yes.

OPERATOR: CRO:

155 in Manhattan.
1

Hello, caller?
Yes.

CALLER: CRO:

Is the patient breathing? She's having trouble

CALLER: breathing.

She's breathing, but she's having

trouble breathing. CRO: Okay. How old is she?

CALLER: CRO: patient. CALLER: CRO: problems? CALLER:

I'd say about 60. Is she an asthmatic

Okay.

No.

Does she have any medical

I don't know.

EMS Tape 1 CRO: Okay.

14

Is she complaining of any

chest pains or anything like that? CALLER: CRO: No. All right. Keep her in a Loosen

Okay.

ventilated area, nothing to eat or drink. any tight clothing around her chest and her stomach. And we'll have somebody respond.

Don't

hang up because I need to verify your address. CALLER: OPERATOR: CRO: No. I did. Okay. You got it?

OPERATOR: CRO:

What's the address? 230 West 129th Street.

CALLER: CRO:

Okay, because we're so backed up

over here with these computers. OPERATOR: elevator. She was stuck in the

Now she's downstairs and having

difficulty breathing. CRO: All right. 230 West —

CALLER: CRO: dead end street. CALLER:

-- 129th Street. (Inaudible) and

129th Street.

Yes.

EMS Tape 1 CRO: Okay.

15

Just bear with us because

with this explosion we're having so much back up. Okay? CALLER: CRO: I understand.

Like I said, just keep her in a Don't let anybody crowd her. Okay.

ventilated area. CALLER: CRO:

Don't have anybody question her.

Just have her relax until we get there; okay?
CALLER: CRO: Okay.

230 West 129th Street. I ' • . • Correct.

CALLER:

CRO:

Okay. Okay.

CALLER: CRO:

All righty. The preceding portion of

RECORDER:

tape concludes at 0954 hours, 45 seconds. The following portion of tape begins at 0859 hours, 46 seconds, taken from position 3, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8621. 8621, this is 1821 in

OPERATOR:

Manhattan for the One World Tower.

EMS Tape 1 CRO: Hello? OPERATOR: disconnected. There's no caller. He Okay.

16

But I wanted to give you

additional information on it. CRO: Okay. He's on the 103rd floor.

OPERATOR: CRO:

He's at the 103rd? 103, a hundred and three

OPERATOR: floor.

He says that there are people getting There's a

sick from the smoke that's coming in. lot of people. trapped. CRO: Thank you. OPERATOR: CRO: You're welcome. — Okay.

He's thinking that they're

They're on the way, then.

Did you route

OPERATOR: CRO:

(Inaudible.)

Did you route already? I'll do it again just in

OPERATOR: case. CRO:

No problem.

Did you hear it was a confirmed helicopter or a plane?

EMS Tape 1 OPERATOR: CRO:

17

They said it's a helicopter. Yeah.

Helicopter; right? Yeah, yeah.

OPERATOR: sure.

They're not

But most people are saying helicopter. CRO: Trauma. Yes.

OPERATOR:

Did you receive that? CRO: Huh-uh. You didn't get it?

OPERATOR: CRO: No.

OPERATOR: what happened. CRO:

(Inaudible.) Let me see I ' • .

You said One World Tower; right? Right.

OPERATOR: CRO: that. OPERATOR: ones.

Let me see if there's a job on

There's probably numerous

I saw a lot of jobs in our system for it. CRO: All right. You could use 727

with regard to that. OPERATOR: CRO: Yeah. Okay. Where's my pen? 727. All right. I I 727?

OPERATOR:

have to find the job again.

EMS Tape 1 got it. '. CRO: You got it? 3130, right, your

18

job number? OPERATOR: Oh, thanks. I was in

another room working, and they called me out. CRO: Yeah, me too. I was having

breakfast, and they dragged me out. OPERATOR: They canceled everything.

CRO: No, not here.
OPERATOR: CRO: Okay. That was the job number, 3085, that was the job.

OPERATOR: 3081. CRO: Okay.

OPERATOR: Okay.

Oh, forget how to work here.

EMS job number is again? CRO: 727. 727? Okay.

OPERATOR: CRO: Okay.

OPERATOR: RECORDER:

Thank you very much. The preceding portion of

tape concludes at 0902 hours, 08 seconds. The following portion of tape begins at 0909 hours, 00 seconds, taken from position 3,

EMS Tape 1

19

dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8621. Okay. One second, 8621. 86 —

OPERATOR:

Let me just put this in. CRO: — 21. 1712.

OPERATOR:

Caller in regards to Calling,

the World Trade, as you probably know.

I'm 1712 going into Manhattan, th'e World Trade Center. CRO: One World Trade Center? I don't know if it's — I I'm

OPERATOR:

saying going into the World Trade Center. don't have a specific building as yet. CRO: All right.

She's on line; right? he's not on

OPERATOR: the line.

The guy said —

He stated that a second plane — CRO: Oh, yeah. — hit another building

OPERATOR:

opposite of the first building that got hit. CRO: Yeah, we got that one already. Oh, okay. He hung up. I

OPERATOR:

routed everything because it was a while, me trying to get it.

EMS Tape 1 CRO: from that guy. We're not getting anything else The link is probably shot. Yeah, I know. That's what

20

OPERATOR:

they told us so —; oh, gosh. (inaudible). We're down. All right.

I have got an extra

Ain't this something. I'll put it in,

CRO: though.

OPERATOR: CRO:

Yeah, okay.

No problem. I'm 1712.

OPERATOR: CRO: Okay.

OPERATOR: here. RECORDER:

I have an extra (inaudible)

The preceding portion of

tape concludes at 0910 hours, 46 seconds. The following portion of tape begins at 1104 hours, 52 seconds, taken from position 5, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: EMS 8659. Okay, 8659. 1082 regarding

OPERATOR: Manhattan.

Caller is on the line. CRO: Hello, Manhattan caller. Is the

patient breathing?

EMS Tape 1 CALLER: just hysterical. CRO: Are they awake? Yes, they are. Hello.. Yes, yes. They're

21

CALLER: CRO:

It's a woman? Two women here.

CALLER: CRO:

Two women. And they're just covered in

CALLER: ash. CRO:

How old is the first one? They're about both, I'd say,

CALLER: in their thirties. CRO:

Thirties?

Okay.

Thirties.

And

they're covered in ash. CALLER: They came from the building.

They came from the building. CRO: Right. Okay. What else — are Are they cut?

they complaining of anything else? CALLER:

One is complaining of her leg. I

The other one is just hysterically crying. don't know if she's calmed down now. CRO: Okay. All right.

If there's any

bleeding that you can see, if you can put a clean, dry cloth with direct pressure to where

EMS Tape 1 they're bleeding; okay? CALLER: CRO: down. CALLER: CRO: Okay. Okay.

22

And then just try to calm them

They're working on getting help

to everybody; okay? CALLER: CRO: Okay.

What's the address there. The address is One Fifth

CALLER: Avenue.

It's on the corner of eighth Street. CRO: One Fifth Avenue. Right.

CALLER: CRO:

Where are they? And we're in the lobby here

CALLER: with them now. CRO:

In the lobby. Yes.

CALLER:

I'm on the phone with EMS. CRO: Is that the Fifth Avenue Hotel? No, no, no. It's a regular

CALLER:

corporate building. CRO: Okay. So it's One Fifth Avenue?

CALLER:

Correct.

EMS Tape 1 CRO: please. CALLER: 777-2933. CRO: Okay. Okay? The phone number is (212) Tell me the phone number there,

23

CALLER: CRO:

Give me your name. Hold on. Their name?

CALLER: CRO:

Yours. My name is Jodi McGurck.

CALLER:

I just want to make sure you're okay. Other than your leg, do you have anything else wrong with you? is that? Yes. CRO: AC? Yes. Are you bleeding anywhere? What

OPERATOR: CRO:

You sent it; right? Yeah, I'll send it. One

OPERATOR: second. CRO:

Okay, ma'am. Okay.

OPERATOR: CRO: still? OPERATOR:

So you're just keeping them

Yes.

EMS Tape 1 CRO: Any apparent bleeding, you just

24

put a clean, dry cloth, direct pressure, anything that could be clean; okay? CALLER: CRO: Okay.

And try to keep them comfortable. Okay.

CALLER: CRO:

All right. Okay. Thank you. Oops. Good-bye. All right.

CALLER:

CRO: , Don't hang.up.
AC?

OPERATOR: correct? CRO:

One second.

Hold on.

8659;

Correct.

AC?
OPERATOR: CRO: over yet. Uh-huh?

One Fifth Avenue is not coming

Please give me a PD job number. OPERATOR: CRO: Okay. Okay. Okay. Got it? That's 4530.

OPERATOR:

CRO:

No.
Not yet? I don't know — That's the second one I got

OPERATOR: CRO: No.

OPERATOR:

EMS Tape 1 right now. CRO:

25

Yeah, it's probably going to be a

lot like that now. OPERATOR: CRO: Yeah.

That was 4530; right? Yeah. One second. Yeah,

OPERATOR: 4530. : CRO:

Ah, there we go. Okey-doke.

I got it.

OPERATOR: CRO:

Wait a minute.

That was — no,

that was a job from before.

I'm finally getting I ' that, and that's got to be working on — okay. Yeah. OPERATOR: CRO: we go. Got it? Here

Oh, I'm sorry, here we go.

No problem. OPERATOR: CRO: Okay.

Oh, you know what, I didn't get

it yet.
OPERATOR: Okay.

CRO:

It was 45 —
— 30. Okay.

OPERATOR: CRO: 4530.

OPERATOR:

Okay, buddy.

EMS Tape 1 CRO: Thanks. Thank you. The preceding portion of

26

OPERATOR: RECORDER:

tape concludes at 1109 hours, 38 seconds. The following portion of tape begins at 0852 hours, 40 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CALLER: CRO: He came out of the window.

EMS 8758. 8758, 1168. I have a caller

OPERATOR:

on the line for the World Trade Center. CALLER: Hi. I'm in the American I just saw

Express building across the street. someone fall out of the building. CRO: there. Okay.

We have everybody going

Okay, sir? CALLER: Okay. But he's on the north

side of the building on the floor now, down on the floor level, outside the building. CRO: All right. CALLER: CRO: Thank you. Bye. Okay. All right. North side.

Okay.

EMS Tape 1 OPERATOR: RECORDER: Thank you. The preceding portion of

27

tape concludes at 0853 hours, 06 seconds. The following portion of tape begins at 0853 hours, 40 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. CRO: EMS 8758. 8758, 1796. In Manhattan we The

OPERATOR:

had two people hurt at the Marriott Hotel. caller is on the line.
i ' .

CRO:

Okay. It might have been as a

OPERATOR:

consult result of the explosion at the Financial Center. CRO: Hello? Hello?

OPERATOR: CRO:

Hello, ma'am, how far is the

Marriott from the World Trade Center? OPERATOR: World Trade Center. CRO: AC do you have an address? You're going to have it in a Just two blocks from the

OPERATOR: second.

It will be right in front of you in one

EMS Tape 1 second. CRO: Hold on. Yes. Ma'am?

28

OPERATOR: CRO: see them? OPERATOR: him.

The people that are hurt, can you

Actually, yeah, I can see

He's sitting right there in the lobby. CRO: How old is he, about? 85 West Street.

OPERATOR: CRO: Okay.

How old is he, ma'am? CALLER (talking to someone else at scene): Let me — hey, Steve, can you go to the I need information about

gentleman who is hurt? him.

I need how Old is he and what is his name. CRO: Just how old are you?

CALLER (talking to second person): He's sitting right on the corner with Sal. been hurt. CALLER: CALLER: need information. CRO: Okay, ma'am, never mind. Okay? Bleeding from the face. I am talking to ambulance. I He's

He's just bleeding from the face; right?

EMS Tape 1

29

CALLER: face. CRO:

Yeah, he's bleeding from the

All right.

Somebody is coming

over, 85 West Street. CALLER:

Outside; right? Actually he's sitting

Yeah.

right there in the lobby, the lobby. CRO: The lobby? All right.

OPERATOR: Marriott Hotel. CRO: right? Okay.

He's in the lobby of the

Somebody's coming. •I ' • . '

All

OPERATOR: CRO:

Yeah.

What you can do is try to get him

something clean and dry; all right? CALLER: now. CRO: And try to bear with us; okay? All right? Somebody is doing that right

Somebody should be there soon. CALLER: Okay.

OPERATOR: CRO: Thank you. OPERATOR: CRO: Okay. Okay.

Marriott Financial Center. They'll be there, ma'am.

Thank you.

Bye-bye.

I know you're going crazy

EMS Tape 1 over there. OPERATOR: CRO: Okay. I know. Thank you.

30

OPERATOR:. Thank you. now? CRO: Yes, ma'am. Thank you.

So I can hang up

OPERATOR: OPERATOR:

Yeah, we have somebody that

just fell out of the window. CRO: We heard that it was a plane that

crashed into the building. OPERATOR: I know. But there was

somebody that fell out of the window from there
too.

CRO:

Oh, my God.

You're getting hit

with everything over there. OPERATOR: Yeah, I guess the guy was in

a helicopter and just fell out of the helicopter. CRO: It was a helicopter or a plane? They say helicopter.

OPERATOR: CRO: know? OPERATOR:

How many people dead; do you

The only thing I heard about

is somebody fell out the window.

EMS Tape 1 CRO: Oh, my God. I'm sure — i t must be

31

OPERATOR: serious. CRO: you later. OPERATOR: RECORDER: Yeah.

All right.

I'll talk to

Okay.

Bye-bye.

The preceding portion of

tape concludes at 0855 hours, 42 seconds. The following portion of tape begins at 0905 hours, 36 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. OPERATOR: Everybody is there, ma'am:

police, ambulance, fire, everything. CRO: 8758. 8758, 1182. We have another

OPERATOR:

call for the World Trade Center. CRO: Okay.

Ma'am, hello? CALLER: CRO: Yes.

Listen, tell me what's wrong.

Whose hurt there? CALLER: 94th floor. My husband. He works on the

EMS Tape 1 CRO: Is he with you now? No. I'm home.

32

CALLER:

I just called

him on his cell phone because I just saw the news. CRO: Okay. Ma'am, all right. We're trying to rescue

Everybody is there now. everybody; okay? CALLER: CRO:

But he can't breathe.

All right.. If he was on the

phone, I would try to tell him what to do to help him out. All right? But all I can tell you i's Relax.

just to calm down. CALLER: CRO:

All right? Okay.

Bye-bye. Thanks. The preceding portion of

All right. RECORDER:

cape concludes at 0906 hours, 14 seconds. The following portion of tape begins at 0943 hours, 10 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: EMS 8758. 8758. This is police

OPERATOR: operator 1320.

I have a caller on the line in

EMS Tape 1 Manhattan. to you. I just dispatched — I just sent it

33

I released it.

Let me find out the

number for you. CRO:

But you can talk to the person. Hello, sir. The patient is awake

and breathing; right? CALLER: breathing. CRO: How old is she? She (inaudible) breathing Yes, she's awake and

CALLER:

slowly because I don't have any (inaudible) or atropine or nothing like that. I. ' • . CRO: Listen to me. How old is she? CALLER: sir, female. CRO: What happened to her? Okay. She had an anxiety She's in her mid-thirties,

CALLER:

attack, because of the plane crashes and all that. CRO: Okay. Listen. Listen. The best

thing you can do--- all right -- is just to calm her down and give her some fresh air. CALLER: clinician. Yeah, I know, I know. I'm a But I

I know what I'm doing too.

need some assistance because I can't control her anymore.

EMS Tape 1 CRO: location. CALLER: CRO: 30 Broad Street, 19th floor. All right. Just give me the

34

30 Broad Street? Yeah. Manhattan?

CALLER: CRO:

19th floor. Yeah.

CALLER: OPERATOR:

Maximus, they're at Maximus,

Incorporated, on the 19th floor. CRO: right? CALLER: CRO: Broad Street. (212) — CALLER: CRO: (917) 228-5600. All right. Somebody's on Yeah. They're on their way. 30 That's right near Beaver Street;

Okay.

What's your phone number there?

Okay.

their way, 30 Broad Street; okay? OPERATOR: CRO: No problem. Bye-bye, Bye-bye. The preceding portion of

Okay.

OPERATOR: RECORDER:

tape concludes at 0944 hours, 22 seconds. The following portion of tape begins at

EMS Tape 1 0946 hours, 15 seconds, taken from position 7,

35

dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: EMS 8758. Yes, sir. We're at One World

CALLER: Trade Center. OPERATOR: CRO:

8758, 1704.

Okay, sir? Yes. World Trade Center.

OPERATOR: CALLER: CRO:

Sir, listen, the person you're I calling for, right, that person is awake and breathing; right. CALLER: CRO: Yes.

How old is she? This is at the World Trade

OPERATOR: Center. CALLER:

Tell us something:

Is

somebody coming to meet us? Is the building on fire? What happened? CRO: from? CALLER:

What's happening?

Is it going to fall?

Can somebody tell us? Okay. Where are you calling

I'm from World Trade Center.

EMS Tape 1 CRO: Are you inside right now. I'm inside. I'm on the 83rd

36

CALLER: floor, Suite q M | t CRO: smoke inside? CALLER:

What do you see from there?

Any

All I'm seeing is New Jersey. I'm at the back of the

I can't see anything. building. CRO: Listen.

Inside where you are,

there's no smoke; right. CALLER: CRO: No smoke yet. 1 • Listen. The best you can do I'm going to tell them

right there is relax.

you're on the 83rd floor trapped; right? CALLER: CRO: you said; right? CALLER: CRO: you? CALLER: CRO: 13? 13 people. Okay. Listen — Yes. Again?

You're trapped on the 83rd floor,

How many people are there with

CALLER: outside.

The sprinklers are going on

EMS Tape 1 CRO: Okay. Listen.

37 I'm going to send

a message to them that you're on the 83rd floor. .All right. -^ «a CALLER: CRO: the second one? CALLER: floor, Suite 8331. CRO: Okay. I understand. Which one One World Trade Center, 83rd
«|s«!:*l*

Yes, sir. The first one or

Which building?

of the buildings is it? CALLER: CRO: One, one, number one. Number one. All right.

Okay.

CALLER:

'Okay.

I'll connect you to the Hello?

Fire Department to talk to you. CRO: He hung up.

OPERATOR: the info'rmation. CRO:

All right-, then.

I'll route

8758; right? Yeah. Okay. The preceding portion of

OPERATOR: RECORDER:

tape concludes at 0947 hours, 56 seconds. The following portion of tape begins at 0955 hours, 17 seconds, taken from position 7, dictaphone prolog originally recorded on cassette

EMS Tape 1 S71, BUM 4, deck 2, en September llth, 2001. CRO: 8758. All right, 8758. This is

38

OPERATOR: 1466.

It's building Two World Trade Center. CRO: Okay. Hello, are you inside the

building? CALLER: OPERATOR: Yes. He's.on the 97th floor with six persons at the

about six other persons — location. CRO: The 92nd? 9-7. 9-7.

CALLER: OPERATOR: CRO:

Okay, 97th floor.

Sir, any smoke over there? CALLER: CRO: Very heavy.

Very heavy? Yeah.

CALLER: CRO:

The best thing to do is to keep All right? Yeah, we are.

down on the ground. CALLER: CRO: Okay? CALLER:

I'll let them know you're there.

Please.

EMS Tape 1 CRO: All right? All right?

39

Hang in there, bro.

CALLER:

Yeah.

CALLER: CRO:

Yes.

Stay on the phone. What's your name, sir?

OPERATOR:

OPERATOR: jftftft

Spell the name for

me.
CALLER:

OPERATOR: floor. CALLER: five other people. OPERATOR: CALLER: OPERATOR: CRO: Yeah.

Okay.

You're on the 97th

I'm with six other people —

Five other persons. Six total. RO?

OPERATOR: CRO:

RO, you .got this; right?

Yeah, I got it. Can you get somebody up here

CALLER:

EMS Tape 1

40

immediately?
CRO: (Inaudible.) OPERATOR: Fire Department, ambulance Yeah, they're coming. Okay?

service notified, police are notified. CALLER: OPERATOR: What? They're all notified: Fire

Department, ambulance service and the police. They're all notified. CRO: The Fire Department and the

ambulance are notified. They're going to be ' | ' •. coming up. ^ m ^ ^ hold on. Hold on one second. OPERATOR: the line? CRO: No, I'm going to go. All right? I have RO, are you going to stay on

other calls to take.

on. CRO: Okay. Bye-bye. Okay. Take care.

OPERATOR:

MALE SPEAKER:flflBB''. do You still have a wet rag?

MALE SPEAKER:

Okay.

Hang on one

EMS Tape 1

41

second. VQBHPwants to talk to you.
MALE SPEAKER: • ^ M c just hang in jHf there. Don't (inaudible).

MALE SPEAKER: through the towel. towel?

Just breathe slowly

Are you breathing through the

MALE SPEAKER: be there soon.

Okay.

They're going to They're

Your parents are fine.

fine. ^ H > S fine. ^ H ' Everybody's very calm. fine.

Everybody's fine. Everything is going to be Everybody here is

You have to stay calm.

calm, I promise you. >is here.

Everybody is calm.

Your girls don't even know Your parents are

because they're in school. here. They're very calm. RECORDER:

The preceding portion of

tape concludes at 0957 hours/ 42 seconds. The following portion of tape begins at 1015 hours, 29 seconds, take-n.^from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: EMS 8758.

EMS Tape 1 OPERATOR: World Trade Center. be — 8758. Okay. This is 1824. Hold on. Two

42

The to

hold on one second.

I'll give you a job

number. CRO: Were they calling from inside? Excuse me?

OPERATOR: CRO:

Were they calling from inside the

World Trade Center? OPERATOR: the 105 floor. Yeah. This person was on

He said he couldn't breathe and
!

there were 60 other employees with him. CRO: Oh, man. FD was notified, yes. It's

OPERATOR: terrible. CRO:

Do you have any other news about

it, any of the latest? OPERATOR: CRO: No, nothing later. The

Are they .still, standing?

World Trade Center is there; right? OPERATOR: I don't know. Someone said they collapsed.

But someone caine in here and told I don't know.

us the building had collapsed. CRO:

One of the buildings? Yeah.

OPERATOR:

EMS Tape 1 CRO: Oh, man. That's what we're hearing.

43

OPERATOR:

We don't.know for sure, but that's what we're hearing. CRO: this side. OPERATOR: CRO: No? No, because how could the The No, on this end either. God. Nobody is going home on

OPERATOR:

other people get to work to relieve you? trains and buses are not running. here. CRO: blocked. OPERATOR: CRO: borough. OPERATOR: CRO: thing? OPERATOR: CRO: Right, right. All right. So you're 8 — Right. Yeah.

They can't get

I heard they've got the boroughs

Like nobody could go out of the

So it's some kind of security

Oh, God. Okay.

OPERATOR: CRO: 8758.

EMS Tape 1 OPERATOR: CRO: Okay. All right. Bye-bye. Bye-bye. The preceding portion of 8758. 1824.

44

OPERATOR: CRO: Okay.

OPERATOR: RECORDER:

tape concludes at 1016 hours, 55 seconds. The following portion of tape begins at 1018 hours, 11 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. I ' • CRO: EMS 8758. OPERATOR: to Manhattan. CRO: Hello, caller? Yes, I'm here. Is the breathing? 8758. This is 1410. Going

CALLER: CRO:

Hello, ma'am.

CALLER: and is conscious. CRO:

Yes, the patient is breathing She's just in shock.

How old is she? She appears to be about 35.

CALLER: CRO:

Where are you at? I'm in the lobby of the

CALLER:

building, 100 Wall Street.

EMS Tape 1 CRO: 100 Wall Street? Yes.

45

CALLER: CRO:

She's awake; right? She is.

CALLER: CRO:

Listen, the best thing I can tell All right. I know you

you to do is try to keep her calm. CALLER:

I understand that.

guys are overwhelmed. CRO: Okay? Okay. They'll be there All right?

CALLER: CRO:

All right.

soon; all right? CALLER: CRO:

100 Wall Street. All right.

Thank you.

Bye-bye. Bye-bye. The preceding portion of

OPERATOR: RECORDER:

tape concludes at 1018 hours, 50 seconds. The following portion of tape begins at 0849 hours, 14 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: CRO: What is it? Hello?

8695.

Good morning. Good morning. 8695, 2106.

OPERATOR:

EMS Tape 1

46

World Trade Center just blew up.
CRO: The whole center? Yeah, that's what they said. They said an Oh, Lord. Once

OPERATOR: CRO:

My God, ray God.

airplane crashed over (inaudible).

This makes me feel so bad, I can't take it. again, poor babies. my screen.

I got another call routed to

One moment. OPERATOR: CRO: Okay. I hope that's

Say our prayers.

incorrect because —

we would be able to see an We

explosion from the World Trade Center here. would feel it too. Okay. Let me see something.

Caller on line? No. They hung up. I'm ready whether you

OPERATOR: CRO: are.

All right.

You routed me already, dear? OPERATOR: CRO: Uh-huri.

I don't see it. You know what it is? It's a

OPERATOR: lot of jobs in. CRO: CRO:

They snatched it in front. Try this job, 727. 727?

OPERATOR:

EMS Tape 1 OPERATOR: CRO: Okay. Yeah.

47

I think they snatched mine.

MCI, World Trade Center, Church and West, Oh, wow, that's wild.

mostly Barclay and Church.

And it's confirmed; right? OPERATOR: CRO: It doesn't say yet.

It said airplane on this job,

because it said an airplane crashed into the World Trade Center. That's what happened. This

one says here the same thing, the job you told me to pull up. OPERATOR: CRO: Uh-huh.

It says aircraft incident crash. That's where

It says Turkish Cargo, 22nd floor. it crashed into, I guess. the call came from. call came from* OPERATOR: CRO: Okay.

Unless that's where

I think that's where the

That's one sturdy building, boy.

OPERATOR:' Uh-huh. CRO: again: OPERATOR: CRO: Okay. 2106. How you doing? Uh-huh. What's your AC number

EMS Tape 1 OPERATOR: CRO: I'm doing fine.

48

We're just saying our prayers and

have a good day. OPERATOR: CRO: Okay.

Thank you, babe. Okay. Bye.

OPERATOR: RECORDER:

The preceding portion of

tape concludes at 0851 hours, 10 seconds. The following portion of tape begins at 0852 hours, 45 seconds, taken from position 8, dictaphone prolog originally recorded on cassette I ' 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: Hello? Hello? CRO: 8695. Good morning. 8695, transit 1697 with What's your number? Hello?

OPERATOR: regard to Manhattan. CRO:

8695 good morning, good morning.. Hi. This is transit. We're

OPERATOR: going .to Manhattan. It's 727. CRO: Okay.

They have the job number.

OPERATOR: Okay.

In the World Trade Center.

EMS Tape 1 CRO: I've have that, yeah. They got it.

49

OPERATOR: CRO:

Is that confirmed, TA? We don't know yet.

OPERATOR:

They didn't say it was confirmed, did they? EMS 8695. EMS job number is 0727.

We're trying to ascertain that on the front. We have to call you back. CRO: Okay. What's your number again? 1697.

OPERATOR: CRO:

Have a good day. Okay. The preceding portion of

OPERATOR: RECORDER:

tape concludes at 0853 hours, 36 seconds. The following portion of tape begins at 0853 hours, 40 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8695, good morning. Hi. This is 1339. This

OPERATOR:

another call on your job 727. CRO: now. OPERATOR: Yeah. What's your number, Okay. I'm looking at it right

EMS Tape 1

50

I'm sorry?
CRO: 8695. 8695.

OPERATOR: CRO:

Give me your number again.

Another call for — OPERATOR: CRO: tell me, ACD? OPERATOR: She just said a passenger 1339. What do you have to

ACD 1339?

airplane hit the World Trade Center and it was above the 85th floor. CRO: That's all I got. I ' . ' Passenger — That's all I got. Thank you so much. Have a

OPERATOR: CRO: good day. OPERATOR: RECORDER: Okay.

You're welcome.

Bye-bye.

The preceding portion of

tape concludes at 0854 hours, 12 seconds. The following portion of tape begins at 0908 hours, 36 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. FEMALE CALLER: Church Street. Oh,

God, how long it take y'all to get together?

EMS Tape 1 OPERATOR: the head; right? OPERATOR: gash. OPERATOR: CALLER: OPERATOR: are you there? CRO: 8695, good morning. Good morning, 8695. 1366. Okay. Debris hit him. Okay. Just a moment. RO, Yes. And he's got a big He's 29.

51 He's bleeding from

OPERATOR:

This is all in regards to the World Trade Center, but we have an aided that is bleeding from the head. MALE CALLER: head. CRO: you at? OPERATOR: the shoe store. CRO: right there. CALLER: OPERATOR: Shoe store? Yes. We're going That's fine. We'll send them He's at 109 Church Street in What's the address? Where are He has a deep gash in the

Just a moment.

to send the ambulance right there.

EMS Tape 1 CALLER: here — We have three people hurt One of them has a big gash

52

two people.

in the head that's quite deep, I'd say like a half an inch deep into the skull and he's bleeding quite badly. He's still conscious.

He's able to communicate. OPERATOR: CRO: Yes, ma'am.

Three persons hurt there; right? We have two people here who

CALLER: are hurt. CRO:

You said three people were hurt.

;i ' .

CALLER: OPERATOR:

That was a mistake. Two persons hurt?

RO, you should be receiving. CALLER: OPERATOR: head? CALLER: gash in the head. OPERATOR: They're from the Two World Yeah, he has quite a large Yeah. One is quite seriously.

One heavy bleeding from the

Trade Center itself or they were passing by or how they got caught you don't know? CALLER: Something — well, the top of

the World Trade Center keeps blowing up.

EMS Tape 1 CRO: Keeps blowing up? And debris falls off the

53

CALLER:

building and hits people. CRO: How many times it blew up? I saw it blow up once, but I There are fire trucks

CALLER:

heard several explosions. and police cars everywhere. CRO: please. CALLER: Oh, my God.

Hold on one second,

Debris fell off the building

and hit him in the head. CRO: Okay. It's falling from the top of

CALLER:

the building and hit him very hard in the head. CRO: Understood.

AC, are you routing? OPERATOR: receiving. CRO: The routing is going slow. I Yeah. You should be

think that has something to do with the route. It's coming very slow. OPERATOR: CRO: You're 8695? Okay. I'm going to take

Uh-huh.

this in Manhattan.

I'm going to take it home.

EMS Tape 1 We can't even get verification and stuff. computers aren't even working right. second. AC? OPERATOR: CRO: please. OPERATOR: It's Manhattan, 109 Church Uh-huh. Let me — The

54

Hold on one

Please go over that again,

Street between Park Place and Murray. Is that correct, sir? CALLER: I believe so. I. ' CALLER (to second person) : Between Park Place and Murray, is that the address? CRO: Okay. I put it in manually.

CALLER: CRO:

Between Park Place and Murray?

109 Church Street? Yeah, 109 Church Street

CALLER:

between Park Place and Murray. CRO: Give me a phone number. Phone

CALLER (to second person): number here? SECOND PERSON: MALE SPEAKER: CRO: Okay. (212) 267 -5357.

AC may I have your PD job

EMS Tape 1 number, please? OPERATOR: PD job number is T3269.

55

I'm

going to document it on the other job. CRO: is. (212) — OPERATOR: CRO: ACD. OPERATOR: CRO: Sorry, your number? 267-5357. Okay. And the phone number again

Ambulance call number is 765,

My number is 865, but the

ambulance call number I just put in is 765, because your route didn't come to me. So I put

the PD'job number in the text, and I put it in myself. It's going to come as a late file. CALLER: stuff down? • CRO: No, sir. This is for our us to Do I need to write all this

know that we don't put this job in again when it comes back. a link. We put it in ourselves, and we have I'm going to explain it to

We have —

you right now.

We have a link from 911 to the The link is not working. So

Fire Department.

the link that comes through if the call comes in again, we won't be putting the same call in

EMS Tape 1 again, again and again, because today I'm going

56

to get a lot of calls again and again and again. CALLER: CRO: Yes.

All right? (Inaudible.)

OPERATOR: CRO:

Tell the people to stay calm and

not to move unless they're in danger of immediate injury. Lay flat and apply direct pressure to Maintain airway —

hemorrhage.

CALLER: his head elevated. CRO:

He's sitting in a chair with

Is that okay? I ' ' . •' It's better if you stabilize his

head and let him lay flat. CALLER: wall. He has his head against the

Somebody is holding his head and, applying

pressure to the wound. CRO: Well, if the patient can breathe,. But

we always try lay flat and apply pressure. do the best you can. CALLER: CRO: Okay.

We appreciate if the person is

laying flat it's better for the spine and keeping the head stable, but do the best you can. there; we're not there; okay? You're

EMS Tape 1 CALLER: CRO: Okay.

57

Apply the pressure, don't move

the head, twist it or anything, and move the patient as less as possible, only if you're in immediate danger of further injury; okay? CALLER: CRO: Okay.

Have a good day. There's a police officer here.

CALLER: CRO:

Thank goodness. Are the police on the scene? There's one in here

OPERATOR: CALLER: with us. CRO:

Yeah.

How far are you from the World Three or

Trade Center, how many blocks, about? four blocks? CALLER: blocks. CRO: Thank you very much. Thank you very much. Okay, RO.

It's about, I'd say, four

CALLER: OPERATOR: CRO:

Thank you. Bye. Is that it?

OPERATOR: CALLER: CRO:

Okay.

Yeah.

EMS Tape 1 CALLER: CRO: Okay. Thanks. Thank you.

58

You're welcome. Bye.

OPERATOR: CRO: Bye.

RECORDER:

The preceding portion of

tape concludes at 0913 hours, 36 seconds. This tape will continue on side B. The following portion of tape begins at 0913 hours, 36 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. I • CRO: 8695, good morning. OPERATOR: Center. 8695, 1285. One World Trade

We have a 54 rescue, 82nd -- 86th floor. CRO: Okay. I have ambulance call

number 727 for that. That's for the plane crash? OPERATOR: CRO: Yeah. Is

727 still is on the scene.

that caller for another ambulance? OPERATOR: He said there's some people

trapped on the 86th floor and have difficulty breathing. FD is on the way. What address did they give you

CRO:

EMS Tape 1

59

for this one?
OPERATOR: CRO: One World Tower, 86th floor. Is anybody on line, AC?

Okay.

OPERATOR: CRO:

No.

That's what I need, another call. Do you want to make a

What job are you giving? new job? OPERATOR:

This will be a new job,

because this is a rescue. CRO: The whole thing is a rescue. The one before was put down

OPERATOR: as an explosion. CRO:

Yeah, but it's a plane crash.

Any time we get a call like that, automatic rescue. OPERATOR: CRO: Okay. ACD number again is — 1285. Wait a second. Trapped on

Okay?

OPERATOR: CRO: 1285.

the 86th floor and trouble breathing, of course. Okay. Trapped.on 86th floor. All right. Hold on

Comments listed? one second.

What comments listed? Okay.

One second.

CRO (to Lieutenant):

Lieutenant

EMS Tape 1 Knight. . Hold on one second. I'm going to see

60

if the lieutenant wants me to set up an independent job. They're telling us to dupe To me —

everything to everything. OPERATOR: CRO:

I guess you would.

I agree, I agree. I didn't know. I changed

OPERATOR: the code. CRO:

No problem.

Okay.

there.

CRO (to Lieutenant): I know we're I ' • . ACD wants to send me a new job to say I told him

that the people are trapped. everybody is trapped anyway. LIEUTENANT: CRO: Okay.

We don't need a new job. All right. I changed the code. It's sad. It is. It's sad.

OPERATOR: CRO:

It's sad.

I'm excited I'm afraid. Okay. Thank you.

That's right.

I just wanted to make sure, AC, because — OPERATOR: CRO: All right. No problem. We have to

No, no, listen.

EMS Tape 1 communicate. Them being there, they may need And if you don't tell the

61

additional units. supervisor —

now what I do and what you do is God

you documented you spoke to a lieutenant.

forbid they need additional units and they were not sent for, you covered yourself right now. OPERATOR: lieutenant? CRO: you her number. on. Lieutenant— I'm going to give Hold on one second. Please hold What's the name of the

80, lieutenant 80, 8-0. OPERATOR: CRO: 8-0?

Uh-huh. All right.

OPERATOR: CRO:

(Inaudible) to rescue.

Additional units needed on the -- ambulance needed, ambulance needed on 86th floor for someone trapped. Because, you know, they kind of did that thing fast. Sometimes new — sometimes

they're coming in not as bad as they think or people get overlooked. hours later. They could be overlooked because I put

This way you know —

in miscellaneous, but I document now that she was

EMS Tape 1 notified. OPERATOR: CRO:
day.

62

Okay. All right. Have a good

Okay?

OPERATOR: CRO:

Thank you. Bye-bye.

You're welcome.

RECORDER:

The preceding portion of

tape concludes at 0917 hours, 22 seconds. The following portion of tape begins at 0917 hours, 22 second, taken from position 8, dictaphone prolog originally recorded on cassette I. ' ' 571, DRM 4, deck 2, on September llth, 2001. CALLER: CRO:
day.

Holy mary, mother of God. Good morning. Have a good

8695.

OPERATOR: again, please? CRO: 8695.

Hi, what's your number

CALLER: floor.

Oh, God, I'm on the 83rd

I'm on the 83rd floor. OPERATOR: CRO: 8695. 8695? She's at the World 86 what?

OPERATOR: Trade Center.

Someone is having difficulty

EMS Tape 1 breathing. They're on the 83rd floor. Ma'am, how are you doing? Are they going to be able to

63

CRO:

CALLER:

get somebody up here? CRO: you. CALLER: There's no one here yet, and We're on the Of course, ma'am. We come up for

the floor is completely engulfed.

floor, and we can't breathe, and it's very, very, very hot. CRO: Are the lights still on? The lights are on, but it's

CALLER: very hot. CRO:

Ma'am, ma'am •— It's very hot. We're all the

CALLER:

way on the other side of Liberty, and it's very, very hot. CRO: the lights off? CALLER: CRO: calm. No, no, the lights are off. Good. Now, everybody stay Are the lights — can you turn

Okay.

You're doing a good job. CALLER: CRO: Please. The ambulance,

Ma'am, listen.

EMS Tape 1 everybody is coming. knows what happened. CALLER: CRO: come up there. very careful. CALLER: CRO: It's very hot. Everybody knows. Okay?

64 Everybody

Okay.

No, no, they had to take time to You know that. They've got to be

I understand.

They've got to be

very, very careful how they approach you; okay? All right? So when they come upstairs, it won't

be worse than it is. . now? CALLER: with me. CRO:

Now, you stay calm. I . How many people where you're at right

There's like five people here

Caller is from the 83rd floor? 83rd floor.

CALLER: CRO:

With five people, five patients.

Everybody's having trouble breathing? CALLER: breathing. Everybody's having trouble

Some people are worse. Some people — unconscious?

CRO:

Everybody's awake? CALLER: So far, yes.

EMS Tape 1 CRO: awake? CALLER: CRO: fire; right. CALLER: high. CRO: smoke; right? I can't see because it's too Yes, so far. Listen, listen. Everybody's

65

And it's very hot there, but no

Very hot, no fire for now, and no No smoke; right? Of course there's smoke.

CALLER: CRO: calm. CALLER: breathe. CRO: understand. CALLER: it's very hot. floor. CRO:

Ma'am, ma'am, you have to stay

There is smoke.

I can't

Stay calm with me; okay?

I

I think there is fire, because

It's very hot everywhere on the

I know you don't see it.

I'm

going to document — say; okay?

I'm documenting what you You see no fire, but

It's very hot.

you see smoke; right? CALLER: It's very hot. I see — I

EMS Tape 1 don't see any air anymore. CRO: on one second. Okay, dear. All I see is smoke. I'm so sorry.

66

Hold

Stay calm with me. Please.

Stay calm.

CALLER: CRO: I'm documenting.

Listen, listen, the call is in. Hold on one second, please.

CRO:

No, no, no, no.

CALLER: CRO: Ma'am, ma'am, say your prayers.

CALLER: ! CRO: We're going to think positive

because you have to help each other get off the floor. CALLER:

CRO: calm.

Stay calm.

Stay calm.

Stay

Stay calm. CALLER: CRO: Dear God.

You're doing a good job, ma'am.

You're doing a good job. CALLER: CRO: It's so hot. I'm burning up.

Okay.

The floor is hot and When you go

everything is hot.

Are there desks?

EMS Tape 1 up high, you get too close away from the smoke. I know you know. Hold on a second. 83rd floor, three

67

CRO (relaying):

people trapped, very hot on the 83rd floor. are having trouble breathing. CALLER: Wait, wait, wait. Hello?

They

CRO (relaying): I'm just letting you know. CRO:

That's what I'm doing.

Hello, ma'am?

CALLER: CRO: Stay calm. Ma'am? Ma'am?

CALLER: CRO: don't move. CALLER: CRO: . They're coming through to you now? CALLER: Find out if there's anybody Stay calm. Stay calm. Just

here on the 83rd floor. CRO: Ma'am, don't worry. — You stay on

the phone with me, and we'll CALLER:

Can you find out if there's

anyone on the 83rd floor because I thought I

EMS Tape 1 heard somebody. CRO: I already notified the

68

lieutenant; okay? CRO (to Lieutenant): AC. OPERATOR: CRO: 80? 80, I notified

Yes, Lieutenant 80.

I already notified the lieutenant that there are five people on the fourth floor; right? Very hot and smoky. Okay, dear? I CALLER: CRO: Can you — can you — I already did that. — stay on the line with me, They won't overlook you.

CALLER: please? CRO:

Yes, ma'am, I am going to.

CALLER: CRO: Listen — They're here?

CALLER: CRO: dear? CALLER: CRO:

Are they inside with you yet,

No. Stay calm.

Okay.

CALLER:

Can you find out where they

EMS Tape 1 are?. CRO: Ma'am, stay calm — stay calm

69

until they get inside, CALLER: OPERATOR: you have? CRO: I have 727. 727? EMS, what is the job number

OPERATOR: CRO: Yes.

Do they have water coolers in there by you, ma'am? CALLER: No, not by us. The water There was

cooler were where the explosion was. an explosion on this floor. CRO: On that floor?

now. CRO: the 86th floor. CALLER: building. OPERATOR: CRO: It's a different building. That was over the other They said .the explosion was on

Oh, they are different buildings? Both buildings now.

OPERATOR:

EMS Tape 1 CALLER: CRO: Can you — What

70

Ma'am, ma'am, stay calm.

address is this building? CALLER: Two World Trade Center.

CRO: another —

AC, route me that call.

You got

OPERATOR: CRO: Okay.

EMS is down. I'll put that in.

CALLER: Ma'am, stay calm. 1 ' OPERATOR: Do you want me to give you the address? CRO: Trade Center? OPERATOR: CALLER: OPERATOR: Yeah, on the 83rd floor. Is there anybody here? The phone number isj I'm doing it now. Two World CRO:

CALLER:

Is there anyone here, please?

Is there anyone here? CRO: me. Okay. CALLER: I don't think I can hear Yes, ma'am. Just stay calm for

EMS Tape 1 anyone. I don't think there's anyone here. CRO: I think so, ma'am. Ma'am,

71

CALLER: CRO:

Ma'am, ma'am, listen to me.

CALLER: CRO: Listen to me, ma'am.

CALLER: CRO:

Yes, I am.

You're in a bad situation. Yeah, you know what, I think

CALLER:

the ceiling is going to cave in on us. CRO: You're in a bad situation, ma'am.

Hold on a second. CALLER: to cave in on us. CRO: Hold on a second. I think the ceiling is going

AC —
Hold on, ma'am. AC, talk to her. OPERATOR: okay? Hello, ma'am. Calm down;

Take a deep breath. CALLER: Can you do me a favor?

OPERATOR:

Ma'am, just take a deep

EMS Tape 1 breath. CALLER: OPERATOR: Ma'am, the police and Calm down; okay?

72

ambulance are on their way.

OPERATOR:

They're on their way.

You're not going anywhere. CALLER:

(Inaudible.) CRO: ma'am? CALLER: It's too hot. There's too Okay? Listen to me. Hello,

much fire, I'm sure. CRO: Ma'am, do you see fire? I feel the fire.

CALLER: CRO: right? CALLER: CRO:

You feel additional heat, though;

I feel —

Ma'am, ma'am, there's no —

listen to me. Ma'am — CALLER: The heat is in the ceiling.

EMS Tape 1 We can feel it. CRO: In the ceiling, not — is the

73

heat on the floor? CALLER: to breathe. CRO: ma'am. right? CALLER: CRO: I'm sorry. No, no, don't be sorry. Let's say our prayers Oh, my God. Oh, my God. Listen, We feel it. There's no place

Listen to me.

Stay calm for me; all

Okay.

You're in a bad situation. and think of ways —

do you have exits, ways to Do they have exits

tell you to get out of there? in there, ma'am? CALLER: CRO:

Ma'am, stay calm, stay calm.

Ma'am, do they have — ma'am — CALLER:

CRO:

Hold on one second, ma'am.

EMS Tape 1 Please hold. phone. AC, .talk to her. OPERATOR: CRO: Talk to her. ACD. Please hold. Don't hang up the

74

Yes, I'm here.

Talk to the patient. Okay.

OPERATOR:

Ma'am, are you all right? CALLER:

CRO:

Hello? Hi.

CALLER: CRO:
ma' am?

Okay.

CALLER: OPERATOR: phone number is CALLER:
And her

Hello? CRO: Yes, ma'am.

CALLER:

EMS Tape 1

75

CRO:

What's your name, ma'am? My name i * l ^ ^ s f ^ ^ B

CALLER:

CRO: J H ^ | How do you spell it? ^ I B

CRO: j ^ ^H

ABB

And your mother is

how do you spell her last name? CALLER:
CRO:

CALLER:

Would you please try one more

time to get somebody up here? CRO: We are trying, ma'am. The call is in. No matter

what, we're trying.

CRO:

The call is in.

Yes, ma'am. OPERATOR:

CALLER: anymore. CRO: ma'am.

It's so hot, I can't breathe

Yes, ma'am, you can breathe, Stay calm, stay calm. Think of — think

You can breathe.

Breathe slowly, talk slowly.

EMS Tape 1 of something different from where you're at. CALLER: [please. CRO:
:alm. A. No.

.76

No.

Stay and talk to me,

Yes, stay calm, stay calm, stay

CRO: positive.

Stay calm, stay calm.

Think

What is everybody else doing there? CALLER: Everybody is trying to call

hlome, I think that would be too hbrd. CRO: We couldn't put her on a

t iree-way anyway.

We don't have a three- way I would —

fstem for that, m a ' a m . CALLER: CRO:

I'm going now.

No, ma'am, go, don't go, don't

Anybody else you want to leave their name? I'll take their names. CALLER: CRO: Is everybody else on telephones

to gi- pe up, please.
Please don't give up,]

EMS Tape 1 Please do not give up,
Oh,rayGod.

77

I'm going to call

CALLER: going to make it.
CRO:

There's no way. We're not There's no way —

CALLER: th|em away. CRO:

There's no door.

They blew

No doors.

Oh, my God. Okay.

m on this phone.
who are

you talking to? ba|be? CALLER: Bye.

'who are you talking to,

CRO: -^^^^^^m don't hang up the phone. don't hang up to phone. Stay on the

ph

; okay?

You've got to keep communicating.

Dop't hang up the- phone. They blew the doors — op^n? the doors are

You can get up to that floor; correct?

can you
hear me? •^^•^^^•••^•i ••^•^•^••^•ii

EMS Tape 1 CALLER: CRO: They said they blew the doors

78

OPERATOR: :losed. CRO:

I think they kept the doors

He doesn't know.

He's not there,

w jio

is that you're talking to, the Fire Ma' am,1] The phone is still open.

ipartment ?

OPERATOR:

CRO:

Okay, AC, you still there? number is, OPERATOR:
CRO: Yes.

Her phone

OPERATOR: I CRO: Okay. I wanted to make sure.

^ ^ you mean? ^ B OPERATOR: ^ B sorry. • CRO: Okay, Yes.

OPERATOR:

my God.

EMS Tape 1 (Pause.)
CRO:

79

mir is

that the Fire

Department talking to you?

mmtmm^m JM^^__^___
building?
•^••^Mi ••^i^rh

is this the South Tower

•••• •^^^ Oh, my God. Can you hear me,

jjmmj^l^^^^^^ dear? ^^^^^^M It's going to be all right.

Just keep saying your prayers. all right.

It's going to be

can you hear me, dear?

It's going to be fine. You'll do fine.

Just keep saying your prayers.

Can anyone hear me?

Can anyone hear me?

(Pause.) CRO: j ^ ^ ^ can you hear me? ^^^H It's going to be all right. breathe slow. Stay close to the floor. Just Okay, Just stay It's going

It's going to be all right. close to the floor. to be okay. Breathe slowly.

Oh, my God.

0 Lord, so sad.

EMS Tape 1 ACD, you still there, dear? OPERATOR: God. CRO: Poor baby. Yes, I'm still here.

80

Oh, my

(Pause.) CRO: Nobody's talking. I hear a guy in the

OPERATOR: background. CRO:

That is I guess the Fire

Department trying to get their attention, because he was giving the instructions, remember? nobody's answering. or down on the floor. they're okay. doors off. OPERATOR: building. They're in the second But

Everybody's asleep, I guess, Unconscious. I hope

All that smoke.

They blew the

The route, did you get it? CRO: No routes are coming over, AC. I

think it has something to do with that. It's going to be all right. Iwhen you get out, to come and see how you're doing and say hi yourself. Okay, J ^ ^ H O , my God. ^ ^ ^ > h

(Inaudible) you're going to be all right. You're

EMS Tape 1 going to be fine.

81

You're going to be able to talk to your lyourself. You've got to think positive. You're going to talk to

You've got to stay calm.

going to be fine.

They're going to come get you.

Oh, my God. ' ^ ^ ^ H You're going to be fine. ^^^^ Everybody's going to be fine. You're going to come and tell your (is. the phone number. I've got

Don't worry about that. You're going to be They'll

You're going to be all right. all right. Keep praying.

Oh, my God.

be in there soon. those stairs. be fine.

It takes a while to get up You're going to You're going

They'll be there.

You're going to be fine.

to be fine.

You're going to be fine.I You're going to be fine. You're going to be

You can hear me.

You're going to be fine. fine.

You're going to be fine: ^ ^ H t Keep ^ ^ H Keep on breathing. Try to stay as

on breathing.

calm as possible. They sound like me might be unconscious. Just keep talking, saying positive

EMS Tape 1 things. . right? my God. (Pause.) ^ H V it's going to be fine. H ^ Going to be fine. All

82

Going to be fine.

Oh,

Everything's going to be fine. a bad situation.

I know you're in As soon

It's going to be fine.

as it's over with, you calltflHj^^^^Hfyourself; okay? They should have I ' • everybody moved from downtown. OPERATOR: Yeah, they should. It's CRO (to operator):

going to get a whole lot worse. CRO: It's crowded. It's crowded.

Don't worry,^^^^^^^fbecause they need ^^^^^^^ ^^^^^^^ to clear the traffic. OPERATOR: CRO: hang up. OPERATOR (to second operator): On the Hello, Yeah, hold on. Don't

I'm going to stay on here.

83rd floor, there were five people trapped; right? (Inaudible) the girl was talking. It

sounds like everybody is unconscious now.

EMS Tape 1 CRO: Everybody is snoring.

83 Tell them

everybody is snoring. OPERATOR (to second operator): (Inaudible) for er|HHwan<:1 tnat4 h (inaudible). SECOND OPERATOR: OPERATOR: hear ~ CRO: dead. ACD? SECOND OPERATOR: Because everything ACD? No, it's not dead. ACD? ACD? ACD? It's not ACD? ACD? It's dead? Now all we

It's dead.

ACD?

was supposed to go on 78. CRO: ACD, what's your AC number, dear? 2252. It's not dead, dear.

OPERATOR: CRO: They're snoring. OPERATOR: CRO: 2252.

Are they asleep? They sound

They're snoring.

like, you know, when you're unconscious, real deep sleep, because you snore. OPERATOR: CRO: Okay. I don't know

So they're snoring.

if she's unconscious or just out of breath, but

EMS Tape 1 it sounds like they're unconscious and snoring. That's why I keep talking to her. OPERATOR: follow? Okay.

84

FD, do you want me to

CRO:

Yes.
The line is dead now. They

OPERATOR: hung up. CRO:

Oh, my Lord. The line is now dead.

OPERATOR:

CRO:

No, no.
(Inaudible) they cut the I. ' • .

OPERATOR: '. • line off now. CRO: Okay.

Thank you, AC.

Okay.

RECORDER:

The preceding portion of

tape concludes at 0941 hours, 10 seconds. The following portion of tape begins at 0941 hours, 10 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8695. OPERATOR:
1712.

8695.

You have to stand by.

Okay.

Are you ready now?

CRO:

1712, one moment.

EMS Tape 1 OPERATOR: Okay. CRO: Are you going to the World Trade Center? CALLER: Yeah. Yes, we are. I just had a call

85

OPERATOR: CRO:

Okay, okay.

disconnect from that one. are you on? 727?

7217.

What job number

OPERATOR: job. CRO: job? OPERATOR: CRO: Okay,

I put in my own separate

What address is for this

One World Tower. I'm sorry,

Why did you put it —

are you TA or are you ACD? OPERATOR: CRO: I'm ACD.

Okay, AC, please give me your

number again, I'm sorry. OPERATOR: CRO: 1712. OPERATOR: CRO: Okay. 12, right. In Manhattan. Right. 1712. I'm so sorry.

17 — I ' m sorry.

OPERATOR:

EMS Tape 1 CRO: question. AC, I want to ask you one

86

Why are you putting in your own job?

Is that what you were instructed to do? OPERATOR: I'm not — the reason that I

did it is because a caller is stating that a person on a separate floor was — wanted to know

a question because they're having difficulty breathing. Instead of putting it on one job

where it might or possibly could be opened, I used a separate job. CALLER: . an answer. Guys, I'm just trying to get I I have two people who are in a smoke

condition and they are having difficulty breathing. Should they break the window? That's

the question. CRO: That's a question for the Fire

Department firefighters. CALLER: Isn't this the Fire

Department — because they're sitting here — CRO: Stay calm. I agree with you that

you need air, but I can't tell you to break a window. Now, I can tell you if you break the

window you might let more smoke or debris in. CALLER: That's what we're trying to

EMS Tape 1 figure out. CRO: Okay. Then if you break the

.87

window, will you break your foundation more. know what I'm saying? CALLER: So I can't say --

You

Is there anyone that can

answer the question or no? CRO: Oh, yes, maybe, maybe not. I

want to get someone to answer that question right now. Okay? CALLER: CRO: Yep.

ACD, you send me a separate job

if you want to, and I'll route it over to them. OPERATOR: CRO: Okay, no problem.

But the only thing about it is

that the routes are coming very, very, very slow. OPERATOR: CRO: Right. I understand.

So I'm going to put your job —

your information on the job that exists already. I'm going to put on there 7 — 7 — No, sir, we're not figuring out what to do. It's just — CALLER: CRO: I understand. I understand. another call for

We don't want to give you wrong

EMS Tape 1 information. CALLER: understand. CRO: do more. No, I feel so bad that we can't Oh, boy. You're doing your thing. I

88

You don't know. CALLER: CRO:

God forbid.

(Inaudible.) AC, (inaudible)

Another call.

One World Trade? OPERATOR: CRO: Yes.

One world. Do you need the sprint for

OPERATOR: this one? CRO:

One second, dear.

I'm putting

your job in, because even if you route it it will probably take five minutes for you to get it. Trade Center. CALLER (to second person): Call her

CRO:

They're trapped on what floor?

What floor are you trapped? OPERATOR: CALLER: CRO: floor. He said 86. 86, right, suite!

We're well aware of the 86th

It's the other floors that we didn't know

EMS Tape 1 about before. 86th floor.

89

One World Trade Center, trapped on

And the suite number again, please?

CALLER: OPERATOR: CRO: OPERATOR: CALLER: CRO: Yes. Correct.

Trouble breathing. East side of the building.

CALLER: CRO:

East side. Yes, east side.

CALLER: CRO: inside? CALLER:

And it's a smoky condition

Smoky condition and just not

sure if they should break a window or not. CRO: here. CALLER: CRO: I'm here. You stay on the line with me

What I'm trying to tell you --• Would you breathe

CALLER (to second person): wet like towels and stuff? through towels? CRO: That's a good idea. Yes it does.

For them to

CALLER:

EMS Tape 1 CRQ: Get them soaking wet.

90
Everybody

get soaking wet towels. CALLER (to second person): towels. CRO: Yes. Very, very Soaking wet

CALLER (to second person): wet. CRO: Okay.

You can get soaking wet

towels, and you can put them at the doorways and things too if it's not too late for that. CALLER: CRO: first. Okay. I ' • Soaking wet towels for everybody

Bless you. CALLER (to second person): Doors or is

it coming through the floor? CRO: Where do you feel the heat at?

On the floor or on the ceiling or where? CALLER (to second person): feel any heat on the floor? SECOND PERSON (to caller): know. CRO: Heat on the doors? I don't think so. I don't Do they

CALLER: CRO:

If you don't feel heat on the

EMS Tape 1 floor or the doors, then that's good for you. That's good. you. That means no fire should be near

91

So the smoky condition is the worst thing Keep the

you should be concerned about now.

cloth •— even if you don't have that yourself, you take a damp one for yourself and filter yourself. CALLER: They have it. The question is That's

if they should break a window or not.

what they're kind of grappling with now. CRO: One moment. I'm trying —...

CALLER:

I don't know if that's going

to create a vacuum and make it worse or make it better. CRO: Hold on one second, sir. Wait a No

SECOND PERSON (to caller): minute.

We're still going to find that out.

one can do that till — CALLER: firefighter? SECOND PERSON (to caller): Yeah. Does anyone hear a

Although I wouldn't trust his judgment right now. CRO: Hold on one second; okay? Yeah.

CALLER:

EMS Tape 1 CRO: .The answer is going to most likely be no, but hold on; okay. ACD, please talk to him for me? OPERATOR: CRO: Yeah.

92

Thank you. Lots of water. Lots of

CALLER:

SECOND PERSON (to caller): water on your clothes or — CALLER: towels —

No, not the clothes, just the

right, keep the cloth and breathe I SECOND PERSON (to caller): OPERATOR: CALLER: OPERATOR: Sir? Yeah. What's your name and number? Talk to

through it. Exactly.

CALLER (to second person): Allison.

We should probably cancel the revenue

meeting; okay? Our number is (212) 326 — CRO: 326. No, what's

CALLER (to second person): your number? 8695.

And we have an open line to

these two people that are stuck up there.

EMS Tape 1 CRO: Oh, okay. And your name, sir?

93

CALLER: H-I-P-S-C-H-M-A-N.

My name is Jeff Hipschman, .

They should be laying on the floor; correct? OPERATOR: all of that out. CALLER: the way. Okay. The floor's not hot, by The smoke is Yes. She went to go find

It's just lots of smoke.

increasing. CRO: Hello, sir? Yeah.

CALLER: CRO:

As per my lieutenant 80, there's All the firefighters are

no firefighters here. going to the scene. CALLER: CRO: That's not true. CALLER: CRO: available.

Right. I can't say all.

Most of them.

Right.

And there's no firefighters

And we're all going to tell you not

to break the window because we can't tell you to break the window because we don't know the pressure on the 86th floor, you know.

EMS Tape 1 CALLER: CRO: Right.

94

An open window on the 86th floor, When it's not

if it was open, was made to open.

made to open, we can't tell you to open. CALLER: CRO: Right.

We can't tell you what to do I mean, I'm sorry, we're

because God forbid — not in your situation. CALLER:

I just don't know what the

procedures are to tell them — You told them the right thing. 1 ' • CALLER: -- to increase their chances of being okay. CRO: to stay low. CALLER: CRO: Stay low. . The procedures are to tell them CRO:

Don't open the door. Don't open the door.

CALLER: CRO: don't open —

Don't go in the hallways and they don't say don't open the

windows sometimes, depends on the circumstances because you can't see. If there's heavy smoke,

you don't know if smoke is around you. CALLER: Right.

EMS Tape 1 CRO: If you open the door, you might

95

bring in more smoke. CALLER: CRO: Right.

Then you can't get out. No, I understand. I

CALLER: CRO:

Then that's the bad part.

don't know what to tell you. know what to tell you today. ' CALLER: CRO: Okay.

I'm sorry I don't

What about the vents, are the air-conditioning? Are the

vents covered for the

CALLER (to second person): air-conditioning vents covered? CRO:

Would it bring in more smoke? another thing too we have to

Because, see then —

be concerned, do you know if that's the vent that brings it in or the vent that brings it out. CALLER: CRO: Right. Both of them But the

We don't know.

might be bringing it in at this time.

doors are supposed to be covered with wet things. If you've created a spot where all of y'all can stay, there might be somewhere where you can make sure it stays kind of clear.

EMS Tape 1 CALLER: CRO: Right.

96

I can't —

I can't visualize for Think of a

you, but you know what I'm saying?

way that you can create a spot where it stays moist, everybody has something together. know what I'm saying. CALLER: CRO: Okay. You

Try to find something like that.

Don't hang up the phone. CALLER: they're there? CRO: first report. going to. I ' • Oh, yeah, the 86th floor was the You're the first ones that we're Does the Fire Department know

But you know they've got to approach God forbid — i

this situation differently.

mean, it's sad, there are other people too in other buildings. CALLER: CRO: I understand.

So stay calmOkay. where you're at. And you're

CALLER: CRO: — doing a fine job. CALLER: CRO:

What's your name, sir? Jeff. I've documented it.

Okay, Jeff.

EMS Tape 1 And as soon as I get from the fire — from the

97

firemen themselves, if they tell you, I will relay the message to you; okay? CALLER: CRO: last name? CALLER: CRO: H-I-P — — S-C-H — Great. what's your

Jeff, do you have —

H-I-P —

' CALLER: CRO:

— S-C-H — — M-A-N.

CALLER: CRO:

— M-A-N.

Do you have a phone number to your home that you would like for us to call anybody? CALLER: (732). CRO: One moment, sir. Everything — I'll give you my cell.

even our computers are messing up. CALLER: CRO: I understand.

(732) — — 259 —

CALLER: CRO:

-- 259 — — 5901. (732) 59 — (732) 25 —

CALLER: CRO: —

5901.

EMS Tape 1 excuse me. (732) 259-5901? CALLER: CRO: hips man? CALLER: CRO: H -H-I-P — I-P-S-C-H-M-A-N? Right. Hips man, right. Right.

98

Okay.

Now, and the last name is

CALLER: CRO: —

CALLER: CRO:

All right. Okay?

CALLER: CRO:

And you're on the 86th floor? I'm not. It's not me; it's

CALLER: my coworkers. CRO:

Well, what floor are you on? I'm at 300 Park Avenue. I'm

CALLER: just talking them —

I have an open line to them,

so I'm kind of helping them figure out what they should do. CRO: there with them. CALLER: No, I'm not with them. We You sound so clear, like you're

just — w e have two phones going here.

I'm just

talking to someone who's talking to them on the

EMS Tape 1 phone. That's all. CRO: That's good. We're just trying to help

99

CALLER:

them figure out what they should do. CRO: Okay. Okay? Now, I'll put down What's the — your

CALLER: CRO:

That's good.

caller not with the patient. cell phone is (732) 259-5901. CALLER: CRO: Right.

Tell them to stay calm, stay And as soon as we get a

close to the floor.

firefighter available or the chief to talk to — they're going to tell them the same things. They

have a speaker going over through the buildings telling them to stay low, not to open the door, not to go to the windows. CALLER: CRO: Okay.

Okay? Yep.

CALLER: CRO:

Thank you, Jeff. All right, ma'am thanks. Yes, ma'am?

CALLER: CRO:

Thank you, ACD.

OPERATOR:

I have the call back to his

EMS Tape 1 office he's at. CRO: .What's that number? OPERATOR: The World Trade one is

100.

CRO:

OPERATOR:

CRO:

—j

OPERATOR:

CRO:

—j
And the number to 300 Park
I •. This is Two World

OPERATOR:
is (212) —

CRO: Trade Center.

Okay, wait.

OPERATOR:

Right, that one I just gave And his

you is to where they're supposed to be. is (212) 326-8695. CRO: Okay. One second.

326-8695?

OPERATOR: 'Yes. CRO: Okay, (212) — OPERATOR: CRO: — 326. 8695. That's my number, boy.

Let me get that number off to the And 8695 is the rest? That's the one to 300 —

screen (inaudible). OPERATOR:

EMS Tape 1 CRO: — Park. — Park, right.

101

OPERATOR:

The first

one I gave you was to where they're supposed to be, the patient. CRO: there. OPERATOR: have — CRO: People — — people that work over No, no. I guess they Park Avenue. I thought he was

OPERATOR: there. CRO: so sad, AC.

That is so bad, you know.

That's

You know —• It is.

OPERATOR: CRO:

On the 83rd ~ I can't imagine. You be trapped like on the second World

OPERATOR: CRO:

Oh, God.

that — we've got the 83rd —

Trade Center on the 83rd floor five people were trapped, went unconscious. they're doing. I don't know what

And it's an awful thing, awful,

awful, awful thing to call somebody and tell them you're going to die. That's an awful thing.

I hope they're all alive because they

EMS Tape 1 sound like they passed .out because they were breathing hard, snoring, like they were unconscious. OPERATOR: Right.

102

CRO: . That's an awful, awful thing. And nobody probably really knows about them, because it's the second World Trade Center and all the calls — know, at first. OPERATOR: CRO: Right. I mean, they know now, but, you

It's a sad thing.

300 Park Avenue, can you give me that number again? OPERATOR: CRO: Sure.

(212) --- 326 ~ 326. -- 8695, 326-8695. Okay. I

OPERATOR: CRO: —

OPERATOR:

had already put it in, but I didn't put the address next to the number. to do. So I don't know what I wanted to

He hung up already; right?

tell them to keep the line open with the girls, keep them calm. I don't know.

I wonder what's taking them so long to

EMS Tape 1 get to the 86th floor? The World Trade Center

103

was called to rectify the situation the last time, remember that? fire situation. OPERATOR: I guess you never think it's Lord knows. The last time they had no

going to happen again. CRO:

Yeah, because they're buildings, How could

big buildings, and they don't think.

you have a big building and no way to get out of it? That's ridiculous. Anyway, if you had like

a chute like you just slide down, that way the people don't have to walk down and more people can get out; just slide down the chute and you're out the door. That's what they should have. But

you can't tell the rich people around here. Have a good day. OPERATOR: RECORDER: You too. This portion of tape

concludes at 0953 hours, 46 seconds. The following portion of tape begins at 0903 hours, 17 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8600.

EMS Tape 1 OPERATOR: 8600, this is 1339.

104 This is

another call regarding One World Trade Center in Manhattan. CRO: Job 727. Okay. Is the

OPERATOR: CRO:

What's the condition?

patient breathing? OPERATOR: Unknown. He was calling He's at

from another building. Park Avenue. CRO: ' same one,

He's far away.

My job number is 727 — !.

it's the

OPERATOR: CRO:

Right, job 727.

Okay. Okay, bye-bye.

OPERATOR: CRO: 1329.

OPERATOR: RECORDER:

Thank you.

Bye-bye.

The preceding portion of

tape concludes at 0903 hours, 47 seconds. The following portion of tape begins at 0912 hours, 06 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO: 8600, 8600.

EMS Tape 1 OPERATOR: 8600, 1375. Manhattan

1Q5

caller, World Trade Center, 100th floor. CRO: Okay. World Trade Center, ma'am, Ma'am, are

are you in the World Trade Center? you in the World Trade Center? CALLER:. CRO: Yeah.

What's the matter?

Are you

having difficulty breathing? 100th floor?

Are you on the

What room number?

AC, do you have a room number to this? OPERATOR: No, it's a cell caller. I

have no room, nothing. CRO: of yourself. hello? Talk to me, ma'am. Take control Ma'am,

Ma'am, how old are you?

AC?
OPERATOR: Yes.

CRO:

Oh, God.
What I got from her is 100th

OPERATOR:

floor, One World Trade Center. CRO: 100. She was able to speak? That's all I No

OPERATOR: .Just barely. got.

I don't know what company, what room.

telephone number, nothing.

EMS Tape 1 CRO: All we know is that she was on She didn't tell you nothing

106

the 100th floor. else, AC; right?

OPERATOR: CRO:

That's it.

So we know we have a patient on

the 100th floor who's unable to speak and is obviously having difficulty breathing, maybe due to smoke inhalation or something? OPERATOR: CRO: Okay. I don't know. What floor is that the 100th

plane crashed on?

I don't remember.

floor, female caller, unable to ID exact location, needs help. Okay, AC. OPERATOR: CRO: That's all I can do. Okay, ma'am. Bye-bye.

Take care.

RECORDER:

The preceding portion of

tape concludes at 0914 hours, 00 seconds. This tape will continue on tape 2, side A.

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