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2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 TRANSCRIBED BY: MAUREEN MC CORMICK WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS SEPTEMBER 11, 2001 FIRE TAPE 1

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 9th Floor? THE CALLER: On the ground. THE OPERATOR: THE CALLER: World Financial Center. Go ahead, ma'am. I'm calling from the I'm on the 9th Floor of Message 1 will consist of a series of phone alarms received on Channel 7. The message This is a continuation of channel-by-channel search regarding citywide Job No. 1-44, which was originally recorded on September 11, 2001, on Manhattan Master Tape 423.

commences at 0800 hours, 47 minutes and 37 seconds. THE DISPATCHER: Dispatcher 461. Fire Department,

The address of the fire?

Lehman Brothers, and a bomb or something just went off. fire. THE DISPATCHER: Okay. You're on the I heard a loud explosion. There is a

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Fire 461. Department. THE DISPATCHER: THE CALLER: Hello, Fire 461. An aircraft just THE OPERATOR: THE CALLER: F.D. Hi. Fire Department 408. Fire Hello? 526-6845. THE DISPATCHER: THE CALLER: 6845? 9th Floor? THE WITNESS: I'm on the 9th Floor. I don't know I THE DISPATCHER: Okay. You're on the

see the fire from the window. where — THE DISPATCHER:

Okay, ma'am.

Just

give me the phone number you are calling me from. THE CALLER: I'm calling from

Yes. I THE DISPATCHER: All right, ma'am, we are on our way. Okay? 461. Yes.

THE CALLER:

THE DISPATCHER:

The address of the fire?

Hello.

hit the World Trade Center.

It looked like a DC

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2 3 .

3 4 5 6 7 8 9 10 11 12
13 on?

THE DISPATCHER: address? THE CALLER: Manhattan. THE DISPATCHER: THE CALLER:

Okay.

What's the

One World Trade Center in

Okay.

It's burning. Two World Trade

THE DISPATCHER: center or One? THE CALLER:

It's the one close to — What floor are you

THE DISPATCHER:

14 15 16 17 18 19 20 21 22 23

THE CALLER:

I'm on Waverly Place. Okay.

THE DISPATCHER: THE CALLER:

In the Village. Okay. You're not in

THE DISPATCHER:

the World Trade Center, are you? THE CALLER: I'm not what? You're not in the

THE DISPATCHER: World Trade Center? THE CALLER:

No, I'm looking at it. We are on our way

THE DISPATCHER:

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sir.

We are on our way.
THE OPERATOR:

461.
Thank you.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 me from? you on? THE CALLER: On 47. Okay. Just stay on THE DISPATCHER: address of the fire? THE CALLER: World Trade Center. World Trade Center. Fire 461. The

We smell a lot of gas. It looked like a big

We're on the 47th Floor. explosion. THE DISPATCHER: Trade Center? THE CALLER:

Are you in the World

Yes.

!

THE DISPATCHER: Trade Center or One? THE CALLER:

Address Two World

One. Okay. What floor are

THE DISPATCHER:

THE DISPATCHER: the 47th Floor, okay? THE CALLER:

Where should I go? Just stay on the

THE DISPATCHER: floor, okay? Don't leave.

What's the phone number you're calling

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 All right. THE DISPATCHER: address of the fire? THE CALLER: assigned Class E. THE DISPATCHER: All right, listen. All right, AFA calling. I have an Fire 461. The there. THE CALLER: right to stay here? THE DISPATCHER: Ma'am, yeah. If you Okay. But we are all people. THE DISPATCHER: instructions, okay? The Fire Department is already Just wait for THE CALLER: THE DISPATCHER: instructions. THE CALLER: I've got about a hundred Just wait for

461,

can get out, then get out, but wait for instructions. you what to do. THE CALLER: Okay. There should be somebody telling

Hold on one second, okay?

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2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 the — number? address? THE DISPATCHER: THE CALLER: Give me the box. go ahead. Give me the address. THE CALLER: You want the box or

3030.
I

THE DISPATCHER:

You want to just help All right. What's

him on the radio or somebody? the address? THE CALLER:

200 Liberty Street. All right. Do you

THE DISPATCHER: know what terminal? THE CALLER: going on over there? of Class E's. THE CALLER:

I. ' Two. Is there something
Because we got a ton

We got a —

we got a fire

in the World Trade Center. THE DISPATCHER: Two. What's the box

I mean the Terminal 2? Terminal 2. Okay. And give me

THE CALLER:

THE DISPATCHER: what's your company? THE CALLER: AFA.

THE DISPATCHER:

What is the phone

number you are calling me from?

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2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Department. THE CALLER: Yeah, listen up. There's THE DISPATCHER: address of the fire? THE CALLER: 461. Fire 461. The okay? subscriber? THE CALLER: Corporation. THE DISPATCHER: We are on our way, O&Y Construction second. THE CALLER: (888) 232-1873. 1873?

THE DISPATCHER: THE CALLER:

Correct. Okay. Hold on one

THE DISPATCHER:

It's an automatic, Class E, you said? THE CALLER: Class E. Do you know the

THE DISPATCHER:

Fire Department. Hello, Fire Department? Yeah, Fire

THE DISPATCHER:

a plane that just crashed in the Twin Towers. THE DISPATCHER: there, ma'am, okay? THE CALLER: What happened? Yeah, we are already

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. fire. THE DISPATCHER: We're there. We're Department. THE CALLER: Yeah. I'm working on THE DISPATCHER: address of the fire? THE CALLER: Hello. Yeah. Fire Fire 461. The there. THE DISPATCHER: We got it. THE CALLER: What is the number? 461, bye-bye. We got We're there. We're

THE DISPATCHER: it okay, ma'am. THE CALLER:

I can't hear you. We have it. We're

THE DISPATCHER: there already. THE CALLER:

Okay.

THE DISPATCHER:

this building, and I see the Twin Tower blow. THE DISPATCHER: there, okay? THE CALLER: It's on fire. It's-on Yeah. We're already

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2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 office. Floor. with me. THE DISPATCHER: 106th Floor? THE CALLER: Yes. We are in the back Okay. You are on the Center. THE DISPATCHER: World or Two World? THE CALLER: One World Trade, 106th Okay, which one? One please. THE DISPATCHER: THE CALLER: Yes. Fire Department. Hello? THE DISPATCHER: address of the fire? THE OPERATOR: World Trade. THE CALLER: Okay, I need quiet, 461. This is in the Fire 461. The THE CALLER: All right.

THE DISPATCHER: THE CALLER:

106th Floor, World Trade

I have a hundred, about a hundred guests

There is a smoky condition here, Okay, was that —

everyone okay around you?

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2 3 4 THE DISPATCHER: Just give me the phone number you are calling me from, sir. THE CALLER: I am calling (212)

6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

THE DISPATCHER: THE CALLER: Yeah. All right, 461. I'll

THE DISPATCHER:

have somebody come up to you, okay? THE CALLER: Okay. We are in the back

office on the 106th Floor. come up here? THE DISPATCHER:

Someone is going to

Yeah.

We're going to Just

get somebody up there as soon as we can.

give a listen for what they tell you on the air, okay? THE CALLER: at this phone and wait? THE DISPATCHER: Sir, if you can get Okay. Should we remain

out of the building, then get out of the building. If you can't, just remain there and

somebody will get you. THE CALLER: All right. All right?

THE DISPATCHER: THE CALLER:

We are going to stay put

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building. there. 461. THE DISPATCHER: Fire Department, till we hear from somebody. THE DISPATCHER: THE CALLER: Okay, sir. 461.

Okay.

The address of the fire? THE OPERATOR: THE DISPATCHER: THE OPERATOR: 461, NYPD 1070. What's up?

Another call for the

World Trade Center. THE DISPATCHER: floor number or anything? THE OPERATOR: calling from the outside. THE DISPATCHER: calling from the outside. right? THE OPERATOR: Chambers Street. THE DISPATCHER: That's fine. We're Yeah, she is at 156 Okay. She was No, this lady was Okay. Do you have a

We're there, all

If it's not a floor, we're there. THE OPERATOR: No, she wasn't in the

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2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 you. it.

THE DISPATCHER:

Okay, we know about

THE OPERATOR: THE DISPATCHER:

Right. We're there, thank

THE OPERATOR: Right.

THE DISPATCHER: 461.

Fire Department,

The address of the fire? THE CALLER: Yes, I'm calling —

THE DISPATCHER: busy.

Ma'am, we are very

If it's not something very important, I

have a fire at the World Trade Center. THE CALLER: It's very important. What is it, ma'am?

THE DISPATCHER: THE CALLER:

I have a daughter that I

haven't heard from in over a month, and when I call her number, she didn't answer. THE DISPATCHER: They can help you with that. THE CALLER: Dial 911, ma'am. I can't help you.

That's not -- dial 911? Dial 911.

THE DISPATCHER: THE CALLER:

Thank you.

14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 repairs. this? THE DISPATCHER: me, hurry up. Quick. Okay. (inaudible) Go ahead. Give it to THE DISPATCHER: Dispatcher 461. THE CALLER: Good morning. This is Fire Department, THE DISPATCHER: You're welcome.

(inaudible) calling from Jefferson Houses. THE DISPATCHER: THE CALLER: we are shutting down... THE DISPATCHER: that right now. Listen, I can't take Okay. you know that

This is —

We have a major fire in the Just —

World Trade Center, okay? THE OPERATOR:

Who is going to take

THE CALLER:

houses, 306 East 117th Street, roof tank is going to be out for repair. THE DISPATCHER: Thank you. 461. Okay. Roof out for

15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 stuck. THE DISPATCHER: address of the fire? THE OPERATOR: 461? Okay, this is PD Fire 461. The where? THE OPERATOR: 25 to 30 people. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: All right. Okay? We're on our way. In the back room, it's THE DISPATCHER: address of the fire? THE OPERATOR: 461, 1365. It's Fire 461. The

someone trapped on 104th Floor in the World Trade Center. THE DISPATCHER: Okay. 104th Floor

All right. Thank you.

1686 in Manhattan at the World Trade Center. THE DISPATCHER: THE OPERATOR: You got a floor? 83rd Floor. They're

There's a lot of smoke. THE DISPATCHER: Okay, 83rd Floor. Do

16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 okay. there. there, sir. the fire? THE CALLER: Sir? Yes. Fire. Fire. THE DISPATCHER: 461. The address of you, bye. our way. THE OPERATOR: All right, 461. Thank you know whereabouts? THE OPERATOR: didn't say where. THE DISPATCHER: THE OPERATOR: Okay, 83rd Floor. On the 83rd Floor. He

A lot of smoke. You got it. We're on

THE DISPATCHER:

THE DISPATCHER: THE FIRE: Fire.

Something happened to the World Trade Center. THE DISPATCHER: Yeah, we're already

Are you in the building? THE CALLER: No, I'm at 42 Broadway. Okay. We're already

THE DISPATCHER:

Do you need us at your location? THE CALLER: I'm at 42 Broadway. I'm

17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 okay. ma'am. THE CALLER: the World Trade Center. smoky? I'm on the 103rd Floor of It's Department. THE CALLER: Hello. 461. Where are you I got the Fire THE DISPATCHER: Okay, fine. We're

already at the World Trade Center. Fire 461.

Thank you.

THE DISPATCHER:

What do we do? I • . We are all in a room. THE DISPATCHER: THE CALLER: Okay.

It's getting bad. Can you get out?

THE DISPATCHER: THE CALLER: because the fire. THE DISPATCHER: 103rd Floor? THE CALLER:

No, we can't get out,

Where are you on the

We're on the northwest. Northwest side, is there a room number

THE DISPATCHER: We are going to —

or anything? THE CALLER: Yeah, S ^ jH We are by the

18 1 2 3 4 5 6 7 8 9 computer center. THE DISPATCHER: listen to me. correct. THE CALLER: Yes. Give me your phone Ma'am, ma'am. Just

103rd Floor, northwest room,

THE DISPATCHER: number you are at. THE CALLER:

Phone number I am at is

11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 up? anything. you, okay?

THE DISPATCHER:

All right, ma'am. 461.

I'm going to get somebody up there to you. THE CALLER: window meanwhile? THE DISPATCHER:

Okay, but do we break a

Ma'am, if you have If you

to, you break a window, if you have to. don't, don't break it. there to get you, okay? THE CALLER:

I'm going to get somebody 461. Would that add more

suction here to the smoke? THE DISPATCHER: Don't break

Don't do anything unless they tell

THE CALLER:

When are you going to be

19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 on, ma'am? THE CALLER: We're on the 83rd Floor, ma'am. THE CALLER: Hello. What floor are you THE DISPATCHER: address of the fire? THE OPERATOR: Okay, 461. Go ahead Fire 461. The THE DISPATCHER: Ma'am, I'm — ma'am,

I'm going to try to get somebody there fast as I can. I need to get off the phone to do that. THE CALLER: to call me back? THE DISPATCHER: able to call you back. now. I'm not going to be Okay, but are you going

We are very busy right

Everybody is calling, ma'am. THE CALLER: Okay. All right?

THE DISPATCHER: THE CALLER:

All right.

THE DISPATCHER:

and the fire signal just went on. THE DISPATCHER: you on the 83rd Floor? Listen. Where are

Do you have a room

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and locked. THE DISPATCHER: orders over the PA, okay? THE CALLER: All right. 461, P.D. Ma'am, listen for please. THE CALLER: THE DISPATCHER: All right, ma'am, of you? THE CALLER: How many of us? Doesn't matter. number? THE CALLER: THE DISPATCHER: Room How many

THE DISPATCHER:

There's a bunch of you up there? THE CALLER: Yes. Give me the phone

THE DISPATCHER: number you're at. THE CALLER: our phone number? THE DISPATCHER:

The phone number, what's

P.D., ANI-ALI number,

I'll send somebody up to you as fast as I can, okay? 461. Just stay there, okay? Our doors are all closed

THE CALLER:

THE DISPATCHER:

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
818. THE CALLER: Okay. the top? THE CALLER: don't see them, so — of course. THE DISPATCHER: Okay. PD. This is From the top, but now I and the smoke has expanded, Message 1 concludes at 0900 hours. minutes and 49 seconds. Please stand by for 2

Message 2, a phone alarm received on Channel 7. The message commences at 0900 hours, 22 minutes and 51 seconds. THE DISPATCHER: THE CALLER: Fire department 818.

Hi, I actually was

calling because I saw somebody waving a white thing about four floors down on the north side of the first building. THE DISPATCHER: THE CALLER: Four floors down?

Ten floors down. Ten floor down from

THE DISPATCHER:

22 1

2 3 4 5 6 7
8 818.

Message 2 concludes at 0900 hours, 23 minutes and 21 seconds. Please stand by for The

Message 3 phone alarm received on Channel 7.

message commences at 0900 hours, 25 minutes and 23 seconds. THE DISPATCHER: This is dispatcher

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 flHHII^B;?)

THE CALLER:

Yeah, hi.

My name is The

I'm on 73 in Building 2.

smoke is really filling this room. not much — THE DISPATCHER: THE CALLER:

I estimate

On Floor No. 73?

The problem with the

idiots is they got the fire alarms going, but they won't give you any instructions. Will you tell the morons in the Trade Center to stop the fire alarms and give instructions? instructions. They are not giving anybody You hear the whelping sound and

then nobody can hear anything. THE DISPATCHER: you are, right. THE CALLER: I tell you -- well, Okay, just stay where

everybody says to stay here, but, you know, I

23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 73 or — THE CALLER: Yeah. don't think--- if somebody can't get here in another 20 minutes, I don't think I'm going to be able to breathe anymore. THE DISPATCHER: Okay, sir. I get down

THE CALLER: What do I do? on the floor? THE DISPATCHER: ground as you possibly can. THE CALLER: Right. Okay?

Stay as low to the

THE DISPATCHER: THE CALLER:

Floor No. 73.

73, west side. ' I • ' THE DISPATCHER: 73 west side. in building One or Two. THE CALLER: Two. The Two okay.

You're

THE DISPATCHER:

THE CALLER: All right? THE DISPATCHER: all you can tell me. THE CALLER: the stupid fire alarm. All right, but that's

I mean, you can't — Tell these idiots to stop I mean, what are they No instructions. All right, Floor No.

doing with the fire alarm? THE DISPATCHER:

24

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 yes. Building 2. THE CALLER: Yes. Do you have a heavy Building 2. THE DISPATCHER: Floor No. 88, on? THE CALLER: We are on 88 on the Message 3 concludes at 0900 hours, 26 minutes and 38 seconds. Please stand by for THE DISPATCHER: Okay, we got you.

Message 4, phone alarm received on Channel 7. The message commence at 0900 hours, 27 minutes and 34 seconds. THE DISPATCHER: Dispatcher 818. THE CALLER: in the building here. THE DISPATCHER: What floor are you Yes, we are still stuck Fire Department,

THE DISPATCHER: smoke condition? THE CALLER: It is heavy. THE DISPATCHER:

It's getting a lot worse,

Any windows open up

25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 open. there? THE CALLER: breaking one. THE DISPATCHER: THE CALLER: Break the windows. No, we're thinking about

Uh-huh. Break the windows

THE DISPATCHER:

Everyone stay as low to the ground as We're on the way up there. You're on

possible.

Floor No. 88 in Building 2. THE CALLER: where they are? Yes. Can you tell me Hello?

The Fire Department. I THE DISPATCHER: Yes.

THE CALLER:

Can you tell me where the

rescue people are, so we know? THE DISPATCHER: around the building. building. Okay. We're all

We're completely around the

We're into the building now, okay?

You're on Floor No. 88? THE CALLER: Yes. What is the phone

THE DISPATCHER:

number you are calling from?

24 25

THE DISPATCHER:

jjjjfi Okay. 818.

PD, this is Dispatcher

26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 blow out. out. THE CALLER: Okay. THE DISPATCHER: All right? He said the fire will there? THE CALLER: want to break it? matter? THE DISPATCHER: open it without breaking it? THE CALLER: No, it has to be broken. I don't know. Bang Is there any way to My point is where do we does it THE CALLER: Hello, hello. Yeah.

THE DISPATCHER: THE CALLER:

Can you give me some

advice on breaking this window? THE DISPATCHER: What do you have up

I mean, there is —

THE DISPATCHER: on it with something? THE CALLER: strategically. THE DISPATCHER: THE CALLER:

No, I want to know where

In the center.

Would the fire be pulled

inside or will it blow out? THE DISPATCHER: The fire will blow

27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 4 concludes at 0900 hours, 28 minutes and 55 seconds. Please stand by for THE CALLER: Thank you.

Message 5, a phone alarm received on Channel 7. The message commences at 0900 hours, 29 minutes and 42 seconds. THE DISPATCHER: Dispatcher 818. Hello? I THE DISPATCHER: Yes. THE CALLER: the World Trade Center. THE DISPATCHER: THE CALLER: Yes? Yes. This is regarding THE CALLER: Fire Department,

I called one of the

offices there, and they said they can't call out. No. 1. THE DISPATCHER: Building No. 1? THE CALLER: Yeah, and they're at the Floor No. 82 on They're on the 82nd Floor of the Building

east suite, and they have four people in there, and one person is injured and smoke is coming in.

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10 11 1.2 13 14 15 16 17 18 19
20

THE DISPATCHER: number you are calling from? THE CALLER: 718-556-7293. THE DISPATCHER: PD this is 818.

What's the phone

I'm calling from

All right.

Message No. 5 concludes at 0900 hours, 30 minutes and 20 seconds. Please stand by for

Message No. 6, a phone alarm received on Channel 7. The message commences at 0900 hours, 31

minutes and 50 seconds. THE DISPATCHER: Dispatcher 818. THE OPERATOR: Hi, it's 2110. You got Fire Department,

it coming in from Building No. 2 on the 97th Floor. People trapped. THE DISPATCHER: THE OPERATOR: 90 what floor? 97 on the west wing.

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22 23 24 25

About six people trapped at that location. THE DISPATCHER: right, 818. THE OPERATOR: 818, thank you. Building 2, all

29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 6 concludes at 0900 hours, 32 minutes and 10 seconds. Please stand by for

Message 7, a telephone alarm received on Channel 7. Message commences at 0900 hours, 33 minutes

and 51 seconds. THE DISPATCHER: THE CALLER: 818. I called you I'm on

Yeah, hi.

before, but I really need some help here. 73, Building 2. THE DISPATCHER: THE CALLER: ! ' '• Yes.

On the west side, and I I really don't.

don't have much time here, guys. THE DISPATCHER: on the floor with you? THE CALLER:

How many people are

I can't tell, because the I'm in a I

hallways are worse than my office. perimeter office.

It's filling with smoke.

don't know how much —

you know, I've got a kind

of a mask rigged on me, but, you know, the idiots in this building, all they do is ring the fire alarm. They have no instructions. THE DISPATCHER: Sir, sir, just stay

30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE CALLER: Well, I'm on the west I mean, you in. THE CALLER: What? What office are you you. THE CALLER: But I got the office door I west side. building. as low to the ground as you possibly can, okay? THE CALLER: Okay. I tell you —

THE DISPATCHER:

We are in the

We are on the way up there, okay? THE CALLER: I heard that before, 73,

I've got the door closed. THE DISPATCHER: 73 west side, we got

closed, so don't tell them to go by the thing. can't — you know, tell them to turn off the

stupid fire alarm? THE DISPATCHER: What office are you

THE DISPATCHER:

side looking towards the Hudson. know, on the west side of 73. many closed offices there. THE DISPATCHER: we're on the way up. Okay.

There aren't that

818.

Sir,

31 1 2 3 4 5 6 7 Message 7 concludes at 0900 hours, 35 minutes and 12 seconds. Please stand by for

Message 8, a phone alarm received on Channel 7. The message commences at 0900 hours, 36 minutes and 42 seconds. THE DISPATCHER: Fire 818. 818? Yes. 1375. Yeah. I We have a caller.

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Center.

THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: not on the line.

He's

States there's a male hanging

out the World Trade Center, the window by the antenna tower. THE DISPATCHER: window at the antenna tower? THE OPERATOR: THE DISPATCHER: THE OPERATOR: Right. Which building? Two World Trade Male hanging from the

THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

Two? Yes. Okay, 818.

32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: You're on floor 105? Message 8 concludes at 0900 hours, 37 minutes and 7 seconds. Please stand by for message 9, a phone alarm received on Channel 7. The message

commences at 0900 hours, 39 minutes and 7 seconds. THE DISPATCHER: THE CALLER: Fire Department, 818.

Two World Trade Center. It's very arid. Okay, floor 105. How

The smoke is getting worse. THE DISPATCHER:

many people up there with you? THE CALLER: Lots. I don't know.

Everybody split up and sitting in different offices now. THE DISPATCHER: try to remain calm. possible, okay? there? THE CALLER: Yeah, we are starting to Everyone, all right,

Stay as low to the ground as

Are there any windows open over

33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 9 concludes at 0900 hours, 39 minutes and 50 seconds. Please stand by for THE DISPATCHER: there, okay? We are on the way up what — THE CALLER: break them. THE DISPATCHER: Break the windows.

Everybody stay as low to the ground as possible. THE CALLER: getting that. THE DISPATCHER: I understand. That's Listen, man, I keep

PD, this is 818.

message 10, phone alarm received on Channel 7. Message commences at 0900 hours, 41 minutes and 36 seconds. THE DISPATCHER: THE CALLER: I can barely breathe. THE DISPATCHER: THE CALLER: Floor No. 100? Fire 818.

I'm on the 100th Floor.

Two World Trade, yes. Two World Trade.

THE DISPATCHER:

34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. right now? THE DISPATCHER: PD — THE CALLER: North — We're on the way up Message 10 concludes at 0900 hours, 41 minutes and 50 seconds. Please stand by for We're on the way up there. PD, this is 818.

Message 11, phone alarm received on Channel 7. The message commences at 0900 hours, 42 minutes and 14 seconds. THE DISPATCHER: THE CALLER: 818. My name is He's

Yeah.

(inaudible) My brother is on a cell phone.

up at 105th Floor, north side of the World Trade. THE DISPATCHER: side of the World Trade? THE CALLER: Yeah. We are on the way up 104th Floor, north

THE DISPATCHER: there, okay? THE CALLER:

You are on your way up

THE DISPATCHER:

What building is he

35 1 2 3 4 5 6 7
in?

THE CALLER:

He was panicking. Okay. All right, We

THE DISPATCHER: have the 104th Floor. there.

We're on the way up Thank you.

PD, this is 818.

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 105? 1690.

Message 11 concludes at 0900 hours, 42 minutes and 44 seconds. Please stand by for

Message 12, a phone alarm received on Channel 7. The message commences at 0900 hours 45 minutes I and 10 seconds. THE DISPATCHER: THE OPERATOR: 818. Fire 818. This is

Okay, 818.

He's on a cell phone.

He says he's at the

105th Floor at One World Trade Center, and he says it's a fire. him. I don't know if you can hear

He's breaking up. THE DISPATCHER: 105th Floor at

number— hello? THE CALLER: Yeah. You are on floor

THE DISPATCHER:

THE CALLER:

Yeah.

36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 12 concludes at 0900 hours and 46 minutes. Please stand by for Message 13, a you are. though? THE DISPATCHER: Sir, just stay where sir. number? Center? THE CALLER: Yeah. We're, Sir, we're on THE DISPATCHER: In One World Trade

THE DISPATCHER: the way up there.

Hello?

Stay where you are, okay? You want his cell phone

THE OPERATOR: I have it. THE DISPATCHER:

No, no.

PD hold on,

Stay where you are, okay? THE CALLER: Is the fire coming out,

We're on the way up there. THE CALLER: It's very smoky. We know that. Stay

THE DISPATCHER: where you are.

PD, this is 818.

phone alarm received on Channel 7. The message commences at 0900 hours, 47 minutes and 18 seconds. THE DISPATCHER: Fire 818.

37 1 2 3 4 5 6 7 THE CALLER: Department, right? THE DISPATCHER: THE CALLER: the World Trade Center. THE DISPATCHER: THE CALLER: 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Yeah. . I was in the Yeah. Hi. You're in the Fire

Okay, I'm calling about

Okay.

building when they had a bomb a number of years ago. THE DISPATCHER: THE CALLER: same floor, 103rd Floor. THE DISPATCHER: THE WITNESS: Uh-huh. The people Right.

My cousin works on the I • .

Helicopter.

can't breathe on the top floors. THE DISPATCHER: THE CALLER: doesn't work — THE DISPATCHER: Right now, we're We know that, sir. It

It's impossible.

doing everything humanly possible. THE CALLER: Okay. All right? We have

THE DISPATCHER: all the floors. .

THE CALLER:

Okay, you realize it's

38 1

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

not just the floors that were hit. THE DISPATCHER: THE CALLER: there. THE DISPATCHER: THE CALLER: We understand that. Right.

There's-a lot of smoke in

And the fire exit, unless

they changed it, the stairwells smoke up like a chimney. THE DISPATCHER: THE CALLER: Okay.

It's filled with smoke,

because every time someone opens the door, the fire exit — THE DISPATCHER: THE CALLER: — Uh-huh. it fills up, so that

fire exit of the building is as narrow as like a little apartment house. THE DISPATCHER: that, sir. THE CALLER: best you can. sometimes — I know you are doing the Okay. We understand

The other thing was many people in the past some people went to the

roof, not many, but some people went to the roof after the explosion the last time, so is there any reason why it's dangerous to have helicopters

39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. THE CALLER: I hear that, but, you THE DISPATCHER: They're on the way up Message 13 concludes at 0900 hours, 48 Please stand by for I Message 14, a phone alarm received on Channel 7. The message commences at 0900 hours, 53 minutes and 11 seconds. THE DISPATCHER: THE CALLER: again on 73, Building 2. fireman. Hi. Fire 818. This is minutes and 41 seconds „ go by the building or — THE DISPATCHER: there, I believe. THE CALLER: wanted to check on. Okay. That's what I We have helicopters

That's the only way to get

the people out, the ones at the top. THE DISPATCHER: Okay.

You got to send a

know, they may be going through the whole building. I have no idea, but they are not

40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 14 concludes at 0900 hours, 54 minutes and 2 seconds. Please stand by for <%. you. fireman. sending anybody to 70 — I've called ten times

for the last hour, and I really don't have that much oxygen in here, guys. very simple. I mean, it's just

Send a fireman to 73 west side. Okay, sir.

THE DISPATCHER: THE CALLER:

I mean, it's stupid for I mean,

me to try to go to the stairwell, right? there is debris.

I mean, I don't even know if I

can get to the stairwell. THE DISPATCHER: All right, sir. I

need you to stay where you are, okay? THE CALLER: That's what they say, but

you're not sending a fireman. THE DISPATCHER: where you are. Okay, sir. Just stay

We're on the way up there. All right. Send a

THE CALLER: Come on, guys.
4

THE DISPATCHER: THE OPERATOR:

PD 818. Thank

,

Okay, 1779.

41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 15 concludes at 0900 hours, 55 minutes and 10 seconds. Please stand by for 818. Message 15, a phone alarm received on Channel 7. The message commences at 0900 hours, 54 minutes and 43 seconds. THE DISPATCHER: THE OPERATOR: 818. 818, this is PD 1712.

The caller is not on the line, but this is in regard to the World Trade Center. THE DISPATCHER: building and the floor. THE OPERATOR: The caller stated One Just give me the

World Trade Center on the 86th Floor, Suite ^ff* THE DISPATCHER: THE OPERATOR: with difficulty breathing. THE DISPATCHER: Okay, thank you. Yeah.

There was someone there

Message 16, a phone alarm received on Channel 7. Message commences at 0900 hours, 56 minutes and 15 seconds. THE DISPATCHER: 818.

42

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Message 16 concludes at 0900 hours, 56 minutes and 35 seconds. Please stand by for that. there. Floor? THE CALLER: Yeah. Sir, we got you. THE CALLER: I'm on the 105th Floor. You're on the 105th

THE DISPATCHER:

THE DISPATCHER:

Just stay where you are, all right? THE CALLER: Where are you at? We're on the way up

THE DISPATCHER:

Stay where you are, okay? THE CALLER: We can't breathe. Sir, I understand PD, this is 818. 818? Yeah. Okay.

THE DISPATCHER: Stay where you are. THE OPERATOR: THE DISPATCHER: THE OPERATOR:

Message 17, phone alarm received on Channel 7. The message commences at 0900 hours, 57 minutes and 31 seconds. THE DISPATCHER: THE CALLER: Fire 818.

Listen, I'm on the One

43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 firemen. are. World Trade Center, 92nd Floor. THE DISPATCHER: Trade Center. THE CALLER: Southwest corner. should we do? Can you hear me? 92nd Floor, One World

What is the status and what i

We broke a window, and we are all

in a corner, but the fire is only a couple of floors above us. THE DISPATCHER: where you are, okay? THE CALLER: Okay, sir. Stay

We have you.

The smoke is coming in. ! • THE DISPATCHER: Sir, stay where you We have you on the 92nd Floor, southwest PD.

corner, stay where you are. THE OPERATOR: THE DISPATCHER: THE CALLER:

Hello. Yes.

What is the status of the

At what floor are they on now? THE DISPATCHER: Sir, we have firemen

in the building. now.

They're making their way up

THE CALLER:

Do you know what the

latest floor they're on, so we know how much longer we can expect help?

44

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 window. THE DISPATCHER: THE CALLER: Okay. THE DISPATCHER: Yeah. number? THE DISPATCHER: cell number. The caller THE DISPATCHER: THE CALLER: give you someone else's. THE DISPATCHER: Go ahead. — Yeah. Yeah, give me your THE DISPATCHER: THE CALLER: No, we don't.

Can I give you my cell

Okay, now listen. Yeah.

THE DISPATCHER: THE CALLER: We have air. THE DISPATCHER: THE CALLER: so in a corner window. THE DISPATCHER: THE CALLER:

Right now, we broke a

Right.

There's about 40 of us or

Right.

Overlooking the financial

center, the southwest corner.

45 1 2 3 4 5 6 7 THE DISPATCHER: THE CALLER: getting worse. Okay.

The conditions are

The conditions are not getting

better, because the fire is only about two floors above us. THE DISPATCHER: Okay. We have you, t

sir, for the 92nd Floor, One World Trade Center. 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 17 concludes at 0900 hours, 59 minutes and 25 seconds. Please stand by for 818. THE CALLER: Okay, thank you. Stay where you are, okay? THE CALLER: What is the status — Sir, we're in the .

THE DISPATCHER: building, sir. THE CALLER:

I Hello?

THE DISPATCHER: building, okay? Hello?

Sir, .-we're in the

THE OPERATOR: THE DISPATCHER:

Yes, yes, F.D. All right. This is

Message 18, a phone alarm received on Channel 7. The message commences at 1000 hours, 5 minutes

46

1 2 3 4 . 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
EMS.
THE DISPATCHER: THE CALLER: the 1st Floor. What floor is he on? Lieutenant. THE DISPATCHER: THE CALLER: He's a Lieutenant. and 22 seconds. THE DISPATCHER: 818. 818, go ahead,

sir.
THE CALLER: Okay, we're on a cell

phone with a lieutenant from EMS, who is a relative of somebody from my office. He's in an He's

office in the Hilton across the street.

trapped with some other people on the 1st Floor in the office. THE DISPATCHER: across the street? THE CALLER: the Trade Center. THE DISPATCHER: THE CALLER: And who is he? He's a Across the street from Office in the Hilton

Rene DeVilla.

He's a Lieutenant in the

He's on the 1st Floor, He's on his cell

He's trapped.

phone with some people in the office here. THE DISPATCHER: Do you have the cell

47

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
ahead, sir. THE CALLER: Hello. Fire Department. address? THE OPERATOR: 328, I'm 1115. Go Message No. 18 concludes at 1000 hours, six minutes and 17 seconds. to continue the channel-by-channel We are going search with number? now. THE DISPATCHER: THE CALLER: Okay. phone number? THE CALLER: 917-929-5916. What's the cell phone He's on the phone right

Tell him to hold on. All right, we'll get

THE DISPATCHER: someone over there. 818.

another series of phone alarms received on Channel 2. Message No. 1 will commence at 0800

hours, 51 minutes and 28 seconds. THE DISPATCHER: Fire 328. What's the

THE DISPATCHER: What's the address? THE OPERATOR:

Apparently it's One

48 1 2 3 4 5 6 7
World Trade Center. THE DISPATCHER: THE CALLER: roof, but I can't tell. THE DISPATCHER: fire on the roof? THE CALLER: Well, I don't know There seems to be a What's the floor?

It appears to be on the

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

whether it's a fire.

About five to eight minutes

ago, there was an explosion. THE DISPATCHER: THE CALLER: came off the building. THE DISPATCHER: Okay, we're on the Okay.

Large rectangular debris

way.
THE CALLER: And it's now raining down

pieces of paper, some of which is charred. THE DISPATCHER: Okay. What is the We got

phone number you are calling from, sir? numerous calls coming in. calls. THE CALLER: Okay.

I got to answer more

THE DISPATCHER: What's your phone number? THE CALLER:

Can you speed it up?

My phone number here is

49

1
2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19
20

(212) 416-6367. THE DISPATCHER: the way. Thank you. THE CALLER: THE OPERATOR: THE DISPATCHER: Thank you. What's your number? 328, operator, 328. All right. We're on

THE DISPATCHER: What's the address? THE OPERATOR: Trade Center No. 1. THE DISPATCHER:

Fire Department 328.

328, 1339 PD, World I .

Okay, what's going

on?
THE OPERATOR: Okay, she said a

passenger airplane hit the World Trade Center above the 85th Floor, 85th Floor. THE DISPATCHER: building? THE CALLER: Right. Oh. A airplane hit the

21
22 23

THE DISPATCHER: THE CALLER:

World Trade Center. Oh, okay.

24
25

THE DISPATCHER: THE OPERATOR:

You didn't.get that?

50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 on?

THE DISPATCHER:

You know what?

I'm

just getting it all now, okay. THE OPERATOR: calls. Oh, okay. Get a lot of

We got a lot of calls. THE DISPATCHER: Any call back on

that? THE OPERATOR: It was Miss Markowitz,

and her phone number was (212) 323-2400. THE DISPATCHER: All right. I'm 328.

THE DISPATCHER: address. THE CALLER: Floor. THE DISPATCHER:

Fire 328.

What's the

One World Trade, 104th

Okay.

What's going

THE CALLER:

What? What do you see,

THE DISPATCHER: sir? THE CALLER:

I'm on the 104th Floor,

and it is quickly filling up with smoke. THE DISPATCHER: THE CALLER: Okay. What is --

What should I do?

51 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 on? THE CALLER: We are on the 92nd THE DISPATCHER: What's the address? THE CALLER: One World Trade Center. What floor are you Fire Department 328. number? up. THE DISPATCHER: What's your phone

Stay there and we will send somebody

What's your phone number? THE CALLER: What? What's your phone

THE DISPATCHER: number there? THE CALLER:

(To someone in

background) No, you can't open a window. THE OPERATOR: THE DISPATCHER: THE CALLER: filling up with smoke. THE OPERATOR: THE DISPATCHER: Department will be there. shortly, okay? flHB 938. Okay, the Fire What do we do? I ' • . ' It's It's

They will be there

Stay where you are.

THE DISPATCHER:

52 1 2 3 4 5 6 7 way. are. THE CALLER: Thank you. Floor. floors. THE DISPATCHER: Okay. We're on our Apparently a bomb went off on the upper

We're there, sir, okay?

Stay where you

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: . Fire 328. Thank you. THE OPERATOR: Thank you. up. address? THE OPERATOR: Okay, they just hung THE OPERATOR: THE DISPATCHER: Can yo'O hear me? Fire 328. *

What's the

Caller says there is a fire in the World

Trade. THE DISPATCHER: THE CALLER: What floor? I

Okay, he didn't say.

think he said on the top of the World Trade Center. THE DISPATCHER: Okay, we're there.

53 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 328. THE OPERATOR: This is 1594. The THE DISPATCHER: 328. This is Fire the hall. Floor? THE CALLER: Yeah. Okay. We are we in THE CALLER: THE OPERATOR: THE DISPATCHER: address, One World Trade? THE CALLER: 105th Floor. THE DISPATCHER: You're on the 105th One World Trade Center, Into the hallway. 348? 328. What's the

THE DISPATCHER: the building.

Remain where you were, okay? I THE CALLER: It's smoke here. You The smoke. Exactly. Don't go in

can't get into the hallway. THE DISPATCHER: Remain there.

We will be there We will be there

shortly, okay? shortly, okay?

Remain there.

THE CALLER:

Okay.

caller said they were trapped on the 105th Floor

54 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
address? THE DISPATCHER: Fire 328. What's the Department. THE DISPATCHER: What floor are you address? THE OPERATOR: Sir? That's the Fire THE DISPATCHER: 328. What's the what it is. THE OPERATOR: All right. Thanks. of the World Trade Center. He hung up. He

didn't say what building or whatever. THE DISPATCHER: That's okay. We know

on?
THE CALLER: 104 World Trade Center. One World Trade, the

THE DISPATCHER: 104th Floor? THE CALLER: Yes.

THE DISPATCHER:

Okay, thank you. All right?

Remain where you are, if you can. THE CALLER: All right.

55 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Fire Department 328, hello. THE OPERATOR: Cashin, Port Authority. Trade Center incident? THE DISPATCHER: scene there. THE OPERATOR: THE DISPATCHER: Right. Okay. Yeah, we're on the Yeah, 328. This is Hello? Fire 328. okay? address? THE OPERATOR: 328? Hi, this is 1751, THE DISPATCHER: Fire 328. What's the THE CALLER: been reported. You know, I'm sure it's

The World Trade Center. We're there, thanks.

THE DISPATCHER:

Female complainant just called and stated

something hit the World Trade Center, a huge explosion. THE DISPATCHER: THE OPERATOR: I Okay, we're there. Thank you.

You're aware of the

56 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address? THE CALLER: One World Trade Center. THE DISPATCHER: Fire 328. What's the THE DISPATCHER: THE CALLER: Yes. Fire 328. Hello? Fire Department. THE OPERATOR: Thank you. Thank you.

THE DISPATCHER:

THE DISPATCHER: What's your address. THE CALLER: Financial Center. THE DISPATCHER: THE CALLER:

Yes, I'm at Two World

Two World Financial?

Yes, there is a fire on It's Three

top of the Marriott World Trade. World Trade. THE DISPATCHER: THE CALLER:

We're there, ma'am.

Okay. Okay?

THE DISPATCHER: THE CALLER:

All right. All right.

THE DISPATCHER:

57

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 call back. THE DISPATCHER: THE OPERATOR: 103rd Floor. THE DISPATCHER: Okay. All right, thank you. From Room 103 on the phone. on? THE CALLER: northwest corner. We're on the 103rd Floor, THE DISPATCHER: What floor are you

We've got a bunch of people in We

this room, and smoke is starting to come in. have no way to get out. elevator shaft. THE DISPATCHER: door to block the smoke. are, okay? Hello? THE OPERATOR: There is fire in the

Put something by the Try to remain where you

She said put something I by the door to block the smoke from coming in and stay where you are. THE DISPATCHER: All right, PD. Hello? He left the

Do you have a number?

What's the number you got there? THE OPERATOR: The number? Oh, his

58 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1430. address? THE HUDSON COUNTY OPERATOR: Okay, I'm People THE OPERATOR: your number? THE DISPATCHER: 328. What's the Okay. Fire Department, number? THE DISPATCHER: THE OPERATOR: 328. Thank you. THE OPERATOR: I don't know what's

going on. All I know is that it crashed into there, and they called in with explosion. THE DISPATCHER: Center, right? THE OPERATOR: Yes. Okay, we're there. At the World Trade

THE DISPATCHER: THE CALLER: passenger plane. THE DISPATCHER: time, but we're there. THE CALLER:

All right, but that was a

Unconfirmed at this

Okay. Okay, thank you. F.D., what's your

THE OPERATOR:

This is at the World Trade Center.

59 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 what floor. on? THE HUDSON COUNTY OPERATOR: not answering. answering. THE DISPATCHER: Who is that? Tell FD What floor, ma'am? They're are trapped. I have a call on the line. THE DISPATCHER: What floor are you

They're not

THE HUDSON COUNTY OPERATOR: Okay, New York, this is the

supervisor for Hudson County 911. open line.

We have the

They are not responding. I. • . THE DISPATCHER: You have a call, but All right. We can't

no one answering you, okay? do any better than that.

Okay, if they call

back, we'll get the information. THE OPERATOR: Do you know the phone

number they were calling from, ma'am? THE DISPATCHER: THE CALLER: Call back, okay?

On the south side of the

building, 68th Floor, the south side of the building. THE DISPATCHER: good enough. ma'am. 328. Thank you. All right, that's Thanks very much,

60 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Fire Department 328. THE OPERATOR: Operator 2764. This is Verizon Fire Department 328. wheelchair. THE OPERATOR: Okay. Let me put -THE OPERATOR: She is in a wheelchair. THE DISPATCHER: 68th Floor in a

We have a hundred people trapped

on the 105th Floor of the One World Trade Center. THE DISPATCHER: THE OPERATOR: Okay. Fire above. They want

to know if they should evacuate. THE DISPATCHER: remain where they are. I believe they should

If they can put something

to block the smoke from coining in under the door, because we are in the building, and the hallways are filled with smoke. hallway. THE OPERATOR: THE DISPATCHER: THE OPERATOR: breaking the windows. Okay. All right? They already started They should not go in the

They are panicking on that

61

1 2
3 4 5
floor. THE DISPATCHER: I understand, ma'am. Okay?

We're doing the best that we can. THE OPERATOR:

All right. Thank you.

THE DISPATCHER:

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
said. the line? address?

Fire Department 328. Fire Department.

What is the Fire

Hello?

Department, 328. THE OPERATOR: the World Trade. THE DISPATCHER: Is there someone on 328, this is PD 1724 to I ' .

THE OPERATOR:

No, they hung up.

No,

he was calling from the pier. engine plane hit the building. THE DISPATCHER: Okay. THE OPERATOR: disconnected.

He seen a single

Okay, that's all he

And he got

No problem.

THE DISPATCHER:

Fire Department, 328.

62 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address? THE CALLER: Trade Center. Yes, we are at One World There Fire Department 328, what's the you. line. . THE DISPATCHER: Hello, caller? THE OPERATOR: He said on the 106th He needs to know Hello, caller? THE OPERATOR: Hello, caller's on the

Floor there is a lot of smoke. what to do. THE DISPATCHER: where he is.

Tell him to remain

We will send someone up, okay? Okay. All right, thank

THE OPERATOR: THE DISPATCHER:

We're on the 104th Floor.

is smoke in this whole room. room. THE DISPATCHER:

We are locked in a

All right.

Please

put a towel by the door to block the smoke and stay where you are. upstairs. We're sending people

The Fire Department is coming

63

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
THE DISPATCHER: THE CALLER: Fire 328. Who is this? the fire? okay? coming. upstairs, all right? THE CALLER: What do we do? The Fire Department is Do we break a window?

Do we break a window? THE DISPATCHER: tell you about that, sir. THE CALLER: Could I talk to somebody I don't know what to

from the Fire Department? THE DISPATCHER: THE CALLER: in the Fire Department? THE DISPATCHER: (Call transferred). THE NEW DISPATCHER: 408. Where is's Excuse me?

Could I talk to someone I Hold on a second,

Yeah.

THE DISPATCHER: THE CALLER:

Fire Department, 328.

Fire Department 328, I'm

on the 106th Floor of the World Trade Center. I have a hundred people with me. smoke in here. I have a lot of

64 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 very smoky. THE DISPATCHER: Okay. If you feel . THE DISPATCHER: Okay. We have Fire

Department personnel heading upstairs to rescue people in the building. THE CALLER: know what to do. air in here? conditions. THE DISPATCHER: THE CALLER: Okay. Okay? All right. I need to

Do I break a window to get some

We are getting very smoky

Is there a fire fighter

who's familiar with this building? THE DISPATCHER: firefighters here. There are no You do We

We are civilians.

what you think is best.

No, cannot do that. All I can

are getting millions of calls, sir.

say to do is stay near window, stay low, put a towel by the door. THE CALLER: We are there, but it's

that your life is in danger, do what you must do, okay? that. I can't give you any more advice than

24 25

THE CALLER: what you're saying?

You cannot connect me is

65 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 on? THE CALLER: No, we are on Sixth THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: Department is on the line. THE DISPATCHER: Fire Department 328. too. okay? THE DISPATCHER: Just remain calm, We are in the

We will be there shortly.

building. THE CALLER: are trying our best. THE DISPATCHER: I'm trying my best, What you're saying. We

We've got a lot of calls coming in. THE CALLER: I understand, just

looking for direction. THE DISPATCHER: that, too, all right? back to you. THE CALLER: All right, thank you. I'm trying to get

As soon as I can, I'll get

Hello, ma'am. Fire Department. Stay on the line. Hello? What floor are you Fire

Avenue and Spring Street.

66 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 hello. Center. line. THE CALLER: Excuse me. Fire Department, hello. THE CALLER: another explode. THE DISPATCHER: What's the address? THE OPERATOR: It's the World Trade Fire Department, Okay, but I mean explode, you. Center. there? THE CALLER: It's in the World Trade THE DISPATCHER: Spring Street? THE CALLER: Yeah. What is's going on Sixth Avenue and

THE DISPATCHER:

There is a huge fire. THE DISPATCHER: Oh, yeah. We're

there, ma'am. THE CALLER: Oh, okay. We're there. Thank

THE DISPATCHER:

Sir, you got the Fire Department on the

THE DISPATCHER:

What is the location?

67 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 right. Center. THE DISPATCHER: THE CALLER: Fire Department 328. THE CALLER: Oh, I just see -- because

I'm in the 13th Floor, World Financial Center, and I see the One World Financial Center to explode right now, second World Financial -World Trade Center second also explode. THE DISPATCHER: Department is there. THE CALLER: Okay? Okay. We're on the scene. Okay. The Fire

THE DISPATCHER: THE CALLER:

Thank you, sir.

Hello. Fire Department.

THE DISPATCHER: What is the address? THE CALLER:

One World Trade Center. One World Trade

THE DISPATCHER: Where are you? THE CALLER:

89th Floor. 89?

THE DISPATCHER: THE CALLER: 89.

THE DISPATCHER:

89th Floor.

All Put

Remain in the location you are.

68 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE CALLER: This is a large plane. Fire Department, 328. right? THE CALLER: All right. something by the door to block the smoke, and we'll be there shortly. THE CALLER: Okay? The smoke is coming in. Can you block the

THE DISPATCHER:

door, the bottom of the door with the smoke, can you put something there, some kind of clothing or something or towel? THE CALLER: Okay, I'll try. Try that. All

THE DISPATCHER:

THE DISPATCHER: THE CALLER:

I'm just reporting that I I

saw the plane run into the second tower.

happened to be up on my roof to look at the first fire. THE DISPATCHER: go in the building? THE CALLER: Absolutely, aimed right And you saw a plane

for it, a big gray plane. THE DISPATCHER: Okay. What is the

69 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
phone number that you are calling from? THE CALLER: 477-0472. Okay. All right.

THE DISPATCHER: Thank you, ma'am.

This concludes Side No. 1.

Please

turn tape over to Side No. 2 for continuation of the channel-by-channel search regarding citywide

Job No. 1-44.