MM 001<H C.

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2 3 4 5 6 7 FIRE TAPE 2A

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WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS SEPTEMBER 11, 2001

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22 23 24 25

TRANSCRIBED BY:

MAUREEN MC CORMICK

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department 408. where. THE DISPATCHER: We're on the way. Okay. All right. THE DISPATCHER: THE CALLER: Yes. Fire Department 408. I'm at 110 Greene. This is a continuation of citywide Job No. 1-44, originally recorded on Manhattan Master Tape 423 on September 11, 2001. The following

will be a channel-by-channel search. Message 1, a series of phone alarms received on Channel 3. The message commences at

0800 hours, 47 minutes and 4 seconds

An airplane just crashed down by the World Trade Center. THE DISPATCHER: THE CALLER: Okay.

I don't know exactly

Hello? Yeah, this is the

THE DISPATCHER: Fire Department.

1
2
3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 the way. THE CALLER: All right. THE DISPATCHER: THE CALLER: Fire Department 408. PD? THE OPERATOR: just blew up. THE DISPATCHER: We're on the way. THE OPERATOR: Okay. Yeah, we got it. The World Trade Center a call. THE OPERATOR: This is PD. I just got

I guess the caller hung up. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: Yeah. Hold on a second. What have you got,

Trade center? Yeah. What's up? okay.

THE DISPATCHER: THE CALLER:

One World —

THE DISPATCHER: THE CALLER:

What have you got?

One World Trade Center, Massive

90th Floor, it looks to be about. explosion and fire. THE DISPATCHER:

All right.

We're on

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Where's the fire? Fire Department, 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: World Trade. Fire Department? Yeah. We got it. Okay? THE DISPATCHER: Fire Department, the way. THE OPERATOR: Okay. THE DISPATCHER: Fire Department. THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: Hold on just a second. PD, where is it? World Trade Center. We got it. We're on Fire Department 408.

You got it?

What's your number? 408. Okay, thank you.

THE DISPATCHER: THE OPERATOR:

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 a joke. THE CALLER: Somebody reported -We got it. THE DISPATCHER: THE CALLER: Fire Department 408. I'm right across A bomb 408. THE OPERATOR: 408, this is 1981. I THE DISPATCHER: Fire Department, THE OPERATOR: 408, we have a plane

into the World Trade Center. THE DISPATCHER: THE OPERATOR: Yeah. Okay. We got it.

Thanks.

have a helicopter crash, One World Trade. THE DISPATCHER: THE OPERATOR: Yeah, we got it. I ' . Okay.

Yeah.

the street from the World Trade Center. just went off in there.

It's not a joke. Yeah, I know it's not

THE DISPATCHER:

THE DISPATCHER: THE CALLER:

Okay. Fire Department,

THE DISPATCHER:

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Hi. Do you know about THE DISPATCHER: Fire Department, the way. 408. THE CALLER: Parks & Recreation. Hello, 408. This is THE DISPATCHER: Fire Department, number? THE DISPATCHER: 408. I gave it. 408. Fire Department. Fire Department, 408.

Fire Department. THE OPERATOR: the World Trade Center. Yeah, okay. He said at

There is a big

explosion, the one with the antenna on it. THE DISPATCHER: THE OPERATOR: Yeah, we got it. May I have your

We just got word from one of

our park employees that there was an explosion at the World Trade Center. THE DISPATCHER: We got it. We're on

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Property. THE DISPATCHER: We just had a plane business? THE CALLER: It's Brookfield Financial number? 408. THE CALLER: Yeah. This is AFA Alarm THE DISPATCHER: Fire Department, way. THE CALLER: Okay. Thanks. the World Trade Center? THE DISPATCHER: Yeah, we're on the

Company with a commercial Plan C unassigned. THE DISPATCHER: Okay. What's the box

Oh, it's unassigned. THE CALLER:

I'm sorry.

One Liberty Plaza. Where?

THE DISPATCHER: THE CALLER:

No. One Liberty Plaza. The name of the

THE DISPATCHER:

or a helicopter go into the World Trade Center, so we are on the way. THE CALLER: Okay. All right.

THE DISPATCHER:

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 you know? THE OPERATOR: and Greenwich. THE DISPATCHER: problem there? Okay. What's the No, he gave me Chambers THE DISPATCHER: Fire Department 408. way. THE CALLER: I Okay. 408. THE DISPATCHER: Fire Department,

What's the address of the fire? THE CALLER: Yes, I'm at Astor Place,

but I'm looking at the twin towers. THE DISPATCHER: THE CALLER: It's on fire. THE DISPATCHER: Okay. We're on the Yeah.

There was an exposition.

What's the address of the fire? THE OPERATOR: Trade Center. THE DISPATCHER: Which building? Do 408. It's the World

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 number? THE CALLER: 70. Terminal number? THE DISPATCHER: Where's the fire? THE CALLER: Yes, this is AFA Alarm Fire Department 408. again? THE DISPATCHER: 408. way. THE OPERATOR: Okay. Your name THE OPERATOR: He doesn't know. He

said something crashed into the World Trade Center, unknown. That's it. Okay. We're on the

THE DISPATCHER:

Company calling with a Class E assigned. THE DISPATCHER: What's the box

THE DISPATCHER: THE CALLER: 29.

THE DISPATCHER: the address? THE CALLER:

29.

Okay.

What's

Six World Trade Center. All right. We just

THE DISPATCHER:

had a plane or something crash into the World

10

1
2 3 4 5 6 7 very much. All right. Trade Center. THE CALLER: Really? This is no BS here.

THE DISPATCHER:

We are on the way. THE CALLER: All right. Thank you

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: .THE CALLER: Yes. Fire Department 408. This is Greg I'm looking out my THE DISPATCHER: THE OPERATOR: Fire Department 408. You have it THE DISPATCHER: THE CALLER: Hi. Fire Department, 408. Are you aware of a

burning fire in the World Trade Center? I ' THE DISPATCHER: Yeah. We got it. We're on the way.

All right.

at the One World Trade Center? THE DISPATCHER: Yeah, we do.

McCauley at One Wall Street.

11
1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 fire. THE DISPATCHER: We're on the way. Yeah, we got it. Department. THE CALLER: I'm seeing the towers on THE DISPATCHER: Where's the fire? THE CALLER: Hello? Yeah, it's the Fire Fire Department 408. fire? THE CALLER: One World Trade Center. Yeah. Where is it in THE DISPATCHER: 408. Where's the there. window. It looks like there's a fire. THE DISPATCHER: Thank you. Bye. We got it. We're

THE DISPATCHER: the building? Can you tell?

THE CALLER:

Near the top floor. We got it. Thank you.

THE DISPATCHER: THE CALLER:

Okay.

THE DISPATCHER:

12 1 2 3 4 5 6 7 8 9 10 11 .12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Where's the fire? Fire Department 408. bomb? THE DISPATCHER: Trade Center is all we know. THE CALLER: My brother-in-law is It's a fire in the THE DISPATCHER: Where's the fire? THE CALLER: Trade Center? What's going on at the Fire Department 408.

My brother-in-law works there, and

I work across the street at 120 Broadway. There's paper and smoke coming from the building. THE DISPATCHER: We're taking care of it. THE CALLER: What's going on? I ' • . Is it a Yeah, we're there.

okay, but there was a big explosion heard. THE DISPATCHER: what's going on right now. All right? Okay. We don't know

We just got there. you know,

Unless you are reporting —

people trapped or something, don't call.

13 1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. Floor. THE DISPATCHER: number, sir? What's your phone leave. THE CALLER: Yeah, hi. I'm on the

106th Floor of the World Trade Center. We just had an explosion up here. THE DISPATCHER: Okay, 106th Floor.

What building are you in, sir, One or Two? THE CALLER: One World Trade. All right.

THE DISPATCHER: THE CALLER:

There's smoke and there

are about a hundred people up here. THE DISPATCHER: Okay? Sit tight. Do not

There is a fire, or explosion or All right? All right? I want What is

something in the building. you to stay where you are. your phone number there? THE CALLER:

We are on the 106th

Your phone number.

THE CALLER: THE DISPATCHER: All right. We are we

We're coming up to get you. THE CALLER: There's smoke coming up

from outside the windows down -THE DISPATCHER: All right. We're on

14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department 408. tight. sir. THE CALLER: Okay. Just keep some the way. THE CALLER: Huh? We're on the way,

THE DISPATCHER:

THE DISPATCHER: windows open. tight.

If you can open up windows and sit

It's going to be awhile, because there is

a fire going on downstairs. THE CALLER: unless we break them. I THE DISPATCHER: We're on the way. THE CALLER: All right. Okay. Just sit We can't open the windows

I've never seen a ball of

fire that big in my life. THE DISPATCHER: is the Fire Department. THE CALLER: All right, sir. This

Talk to me. I just saw it happen. Where?

THE DISPATCHER: THE CALLER:

At the World Trade

15 1 2 .3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 was — already. THE CALLER: I'm sure you are, but it THE DISPATCHER: THE CALLER: Fire Department 408. the way. THE CALLER: Okay. Center. THE DISPATCHER: All right. We're on

Hello. Yeah, this is the

THE DISPATCHER: Fire Department. THE CALLER:

Hey, guys.

A commercial

airliner, as you probably know, just did a hatchet job on the top of World Trade Center, and I saw it. THE DISPATCHER: Okay. We're there

it looked purposeful to me. THE DISPATCHER: THE CALLER: All right.

It didn't look like it It looked like

was anybody looking to veer away.

it was intentional, if you want to know my opinion. I saw it from when it started over here

by One Penn Plaza on 34th Street, it flew

16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Where's the fire. Fire Department, right? THE DISPATCHER: Yeah, we're there. already. THE CALLER: You there already, 408. (Inaudible). THE DISPATCHER: Yeah. We're there THE DISPATCHER: Fire Department, there. directly into the side of the building. THE DISPATCHER: THE CALLER: Okay.

And then, you know, it

just took the top quarter of the building. THE DISPATCHER: THE CALLER: Okay, sir.

I mean, this is not cool. All right. We're

THE DISPATCHER:

We're taking care of it. THE CALLER: All right? Okay. Thank you.

THE DISPATCHER:

17

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
you. THE CALLER: All right. No problem. 408. THE OPERATOR: Yeah. Yeah. Right, 408? THE DISPATCHER: Fire Department, . THE OPERATOR: 408, this is in regard

to the World Trade Center job. THE DISPATCHER: THE OPERATOR: the 87th Floor also. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: Okay. Okay? Thank you. What about it? You have four people on

THE DISPATCHER: THE CALLER:

Have you heard?

we got a fire in the World Trade? THE DISPATCHER: THE CALLER: Yeah.

I'm right nearby it. Okay.

THE DISPATCHER: THE CALLER:

Okay? All right. Thank

THE DISPATCHER:

18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Fire Department, Floor. THE DISPATCHER: THE CALLER: I understand that. Thank you. there. THE DISPATCHER: All right. We're 408. THE DISPATCHER: Where's the fire? THE CALLER: World Trade Center. The fire is 104th Floor, Fire Department,

Our building has just been

hit by a plane, and we have a smoke condition up here. It's getting progressively worse. THE DISPATCHER: phone number there, sir? THE CALLER: Phone number here is Okay. What's your

We're taking care of it. THE CALLER: Okay, we need to know if

we should — THE DISPATCHER: Just sit tight until All right?

some firefighters come and get you. THE CALLER:

We are on the 104th

Okay.

19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 problem. on? THE CALLER: 100, northeast. All right. Sir, 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: 100th Floor northeast. THE DISPATCHER: the Fire Department. THE CALLER: lot of smoke. THE DISPATCHER: THE CALLER: Please come right now. THE DISPATCHER: What floor are you Right. Hi. It's hard to talk, a How you doing? It's FD? Yeah.

We got people on the

We're all overreacting.

THE DISPATCHER:

what's your phone number there? THE CALLER: Sir, I'm on a cell phone. All right. No

THE DISPATCHER: We'll get to you. THE CALLER:

Please, immediately. They're on the way.

THE DISPATCHER:

20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
THE DISPATCHER: Yeah, EMS. The Port
408.

THE DISPATCHER:

Fire Department,

408.
THE OPERATOR: THE DISPATCHER: THE OPERATOR: World Trade fire. THE DISPATCHER: THE OPERATOR: Yeah, we got it. Thank you. Hi, this is PD 179. Yeah. Notification of the

THE DISPATCHER:
I

Fire Department,

THE OPERATOR: the World Trade Center. THE DISPATCHER: THE OPERATOR: said the floor is on fire. THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

Yes.

I had a call for

Yeah. 106th Floor. The man

Okay. Your number? 408.

THE EMS DISPATCHER:

21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. there. THE OPERATOR: THE DISPATCHER: Where's the fire? THE CALLER: This is AFA Alarm Okay. Thank you. 408. THE OPERATOR: THE DISPATCHER: THE'OPERATOR: Hi, this is 1539. Yeah. On the One World THE DISPATCHER: Fire Department, Authority called us. through to you. Center? THE DISPATCHER: Dude, we are there. Roll everything They said they couldn't get

Do you have the World Trade

THE EMS DISPATCHER: you've got, all right?. THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

All right.

Yes. Bye.

Okay.

Trade Center, the 89th Floor, smoke conditions. THE DISPATCHER: All right. We're

Fire Department,

Company, calling with a commercial Class E,

22 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
408.

assigned THE DISPATCHER: second here. Hang on just one

Oh, man. What is the box number? Box 342. Terminal number?

THE CALLER:

THE DISPATCHER: THE CALLER: 80.

THE DISPATCHER: THE CALLER: Yes.

This is a Class E?

THE DISPATCHER: the address?

All right.

What's

It's 611 Broadway. I. '. THE DISPATCHER: The name of the business? THE CALLER: Associates. THE DISPATCHER: All right. We're on The name is Cable

THE CALLER:

the way.
THE CALLER: Okay, and you are?

THE DISPATCHER: 408.

THE DISPATCHER:

Fire Department,

THE CALLER:

This is

Affiliated

23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 on fire. got? THE OPERATOR: Okay. Lady said it's 408. THE DISPATCHER: Where's the fire? THE OPERATOR: Okay. I'm receiving Fire Department, Central. We're recording on Box No. 47. We'll

be off line. THE DISPATCHER: of the building? THE CALLER: 46 Trinity Place. All right. That's What is the address

THE DISPATCHER:

because we just had a plane go right into the World Trade Center. problem. THE CALLER: Okay. All right? So that's the

from the World Trade Center. THE DISPATCHER: Okay. What have you

It's the top floor. THE DISPATCHER: Yeah. We got it,

we're there. THE OPERATOR: Okay. Very well.

24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Fire Department, lady. care of it. building? THE CALLER: the television here. THE DISPATCHER: We're there. THE CALLER: Please send someone. We're there already Yeah. We're taking No, I'm just looking on to me. THE CALLER: World Trade Center. water there. A 747 crashed into the 408. THE DISPATCHER: Where's the fire? THE OPERATOR: I got a call on the line. THE DISPATCHER: Okay. Caller, talk FD 408? World Trade. Fire Department,

There's no helicopters with

Man, the thing is burning. I Are you in the • . ' •

THE DISPATCHER:

THE DISPATCHER: Hang the phone up. THE CALLER:

Okay.

25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Hi, this is June Warren. THE DISPATCHER: Fire Department, THE OPERATOR: the World Trade. THE DISPATCHER: THE OPERATOR: Yeah, we're there. Okay. Thank you. 408. (Inaudible) on

I'm standing at 90 West Street, and I notice the front part of this red van at the corner of Albany and West Street is on fire. It's on the

same side of the street as your fire engine is on — volunteer — whatever station is. THE DISPATCHER: THE CALLER: Albany and West?

Yes, sir. It's a car on fire?

THE DISPATCHER: THE CALLER:

It's a red van, and it's

got fire coming out, and it's very close to the exit. THE DISPATCHER: Okay. Have you

looked up towards the top of the Trade Center recently? THE CALLER: Yes, I know that, but —

26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 please. 408. THE OPERATOR: Okay, ma'am. Hold on, THE DISPATCHER: Fire Department, the way. THE CALLER: Thank you. you on? THE CALLER: can't get out. went off now. THE DISPATCHER: All right. We are on We are 82nd Floor. We THE DISPATCHER: THE CALLER: World Trade Center. THE DISPATCHER: I Okay. What floor are Fire Department 408. it's from. THE DISPATCHER: That's probably what

We will take care of it. THE CALLER: But it was a little— Lady, lady. We'll

THE DISPATCHER: take care of it.

Hang the phone up.

Yes, I'm calling from the

The smoke is —

the alarm just

I have a lady on the line.

She is in

27 1 2 ,3 4 5 6 7 the building at the World Trade. THE DISPATCHER: PD, are you there? THE CALLER: The World Trade Center. All right. (Pause)

I'm across the street from the — THE DISPATCHER: Fire Department. Lady, this is the

Talk to me. I'm on 125 Cedar Street

THE CALLER: 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 down.

across from the World Trade Center, with a small little four year old. I stay? Should I go? THE DISPATCHER: Okay, you're not in What should I do? Should

the World Trade Center, correct? THE CALLER: across the street? THE DISPATCHER: dispatcher in Central Park. THE CALLER: to know what's going on. THE DISPATCHER: THE OPERATOR: Listen, lady — Oh, Jesus Christ. I need No, this is the No. Are you Engine 1

Ma'am, you have to calm

THE DISPATCHER: talk to the lady.

PD, stand by.

Let me

28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 me? THE DISPATCHER: THE OPERATOR: Fire, 408. 408, this is 2177 with uptown. okay? THE CALLER: Yeah. Start heading okay? one — here. Lady, listen to me. THE CALLER: I'm on -Listen, listen,

THE DISPATCHER: listen, listen, listen. THE CALLER:

Okay? I lived through the last I got a four year old

you got to tell me.

Do I got to go to Brooklyn? THE DISPATCHER: Listen. Calm down,

If it's not in your building, don't worry

about it. THE CALLER: It's going to crash. I ' • . THE DISPATCHER: Okay. Go downstairs,

THE DISPATCHER:

Get on the subway uptown. THE OPERATOR: Hello?

regard to the World Trade Center. THE DISPATCHER: What have you got for

29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 a window. on. THE CALLER: We got someone — we're We

in the corner office on the 105th Floor. don't know what to do. Where's the fire?

Because we are -- we should be right on -there's a lot of smoke coming in here. THE DISPATCHER: the 105th Floor? THE CALLER: Come on, guys. (To Others at Scene) Come All right. You're on

Get some more boxes on top

of these vents. THE DISPATCHER: covered up, all right? Just sit tight. THE CALLER: But the smoke is coming Okay. Keep the vents

The fire is downstairs.

in like it's going out of style here. THE DISPATCHER: Just sit tight. THE CALLER: Window or not? You may as well break I understand that.

THE DISPATCHER: Break a window. THE CALLER:

We are right above the It's getting

smoke, so the smoke is coming in. worse and worse. THE DISPATCHER:

I understand that.

30 1 2 3 4 5 6 7 We are taking care of it. THE CALLER; phone with us. THE DISPATCHER: Somebody will get to you. No, we can't, sir. It's going to be Can someone stay on the

awhile before they will get to you.

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 fire? THE CALLER: Trade Center. The fire is at One World THE DISPATCHER: 408. Where's the it? THE OPERATOR: THE DISPATCHER: We're there already. THE OPERATOR: All right. An explosion. Yeah. We got it. 408. THE OPERATOR: World Trade Center. THE DISPATCHER: Yeah. What about 408? I PD 1613 at the THE DISPATCHER: Fire Department,

31 1 2 3 4 5 6 1 8 9 10 11 12 13 14 15 16 17 18 19 20 21
22

THE DISPATCHER:

All right.

We're

there already. We are taking care of it. THE CALLER: Floor. We are in the 104th

We are locked in a room with smoke in

this whole room. THE DISPATCHER: All right. Take some

towels or stuff and stuff it underneath the door. THE CALLER: (To Others at Scene) Wedge some towels. THE DISPATCHER: come up to you. All right. They will

THE DISPATCHER: Where's the fire? THE OPERATOR: 1751. THE DISPATCHER: THE OPERATOR:

Fire Department 408.

408, Hi.

PD.

This is

Yeah.

Okay, I just got a call

from a mail complainant on the 106th Floor of the World Trade Center. THE DISPATCHER: there. All right. We're

23 24 25

We're taking care of it.

32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 408. THE OPERATOR: Center. THE DISPATCHER: THE OPERATOR: Yeah. We got it. Okay. One World Trade THE DISPATCHER: Fire Department, Trade? Yeah, but she is at the 1 ' World Trade Center, and she got disconnected from the call. It came from Hudson County Jersey. THE OPERATOR: 408. THE OPERATOR: Okay, 408. I'm 1430. THE DISPATCHER: Fire Department, THE OPERATOR: Okay.

Be advised there is a female trapped on the 68th Floor on the south side of the building. THE DISPATCHER: All right. One World

Hudson County, Jersey City, Operator 107 made the call. THE DISPATCHER: We got it.

23
24 25

Thanks.

33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 know, lady? THE CALLER: First of all, please fire. THE DISPATCHER: THE CALLER: somebody in the — THE DISPATCHER: What do you need to What about it? regard to? THE CALLER: This is in regard to the THE DISPATCHER: Fire Department, 408. THE CALLER: Fire Department 408.

Fire department, 408. Yeah. Can I please speak

to the public affairs office? THE DISPATCHER: What is this in

I need to speak to

don't call me lady like that. THE DISPATCHER: Ma'am, look, I just

had a plane crashed into the World Trade Center. All right? I'm a little busy right now. I need

to know what you are looking for. THE CALLER: I'm looking for the

number of people that you have down there

34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Where's the fire? THE OPERATOR: Number, please? Just give me the Fire Department, working. already — THE DISPATCHER: May I ask who you are I want to know how many people you

and where you are calling from? THE CALLER: organization. THE DISPATCHER: headquarters. THE CALLER: 718 — 999-2000. Call 718-999-2000. Call I'm calling from a news

THE DISPATCHER: headquarters.

THE DISPATCHER: information, PD.

Don't worry about my number. I was just trying to

THE OPERATOR: get the number. THE DISPATCHER: information. THE OPERATOR: World Trade Center, sir.

Give me the

Okay, sir.

In the

On the 106th Floor.

35

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 calls. 408. THE DISPATCHER: Fire Department, 408. THE CALLER: Hello? Yeah. This is the Fire Department, it. There's no injuries, but the people are trapped. They don't have no air. THE DISPATCHER: We got it. We got

THE DISPATCHER: Fire Department. THE CALLER:

I was just trying to tell —

you that at the World Trade Center THE DISPATCHER: THE CALLER:

We got it.

Well, at the very — Fire Department.

THE DISPATCHER: THE CALLER: THE OPERATOR: They got it. THE DISPATCHER: THE CALLER: Sir? Sir?

There's like a hundred

Okay.

We got it.

THE DISPATCHER: THE CALLER:

What?

If you look at the top

right of the first building, there is somebody

36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Department, 408. THE CALLER: Trade Center. need any — Hi. I see the World Okay. If you 408. Fire 408. THE OPERATOR: just had a call. 408, this is 1690. We THE DISPATCHER: Fire Department, waving something at the very top of the right -THE DISPATCHER: We're taking care of it. THE CALLER: All right. All right. We're there already.

The caller hung up, but he said

a new explosion just happened at Two World Trade Center on the 80th Floor. THE DISPATCHER: THE OPERATOR: Okay.

Thank you.

It just blew up.

anything. THE DISPATCHER: Just be yourself.

37 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408.
THE DISPATCHER: Fire Department, THE DISPATCHER: THE CALLER: Fire Department 408. I need the We are

Oh, hi.

spokesperson for the Fire Department.

trying to get some information on the World Trade Center. THE DISPATCHER: Who am I speaking

to?
THE CALLER: Washington post.com. I'm calling from This is (inaudible) Pino. 718 —

THE DISPATCHER: THE CALLER:

718. ' I ' . ' THE DISPATCHER: 999 — THE CALLER: 999. 2000. Do you know who I

THE DISPATCHER: THE CALLER: can speak with? THE DISPATCHER: teleprompts you get. (inaudible. ) Okay? THE CALLER:

2000.

Just work with the

You'll get the

Okay.

Thanks.

38 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: Fire Department 408. Hi, this the PD 1744. Yeah. We're getting a second Water. THE DISPATCHER: 180 Water. number? THE CALLER: 190. Terminal number? THE CALLER: Yes. This is AFA Alarm

Company calling with a Class E assigned. THE DISPATCHER: What's the box

THE DISPATCHER: THE CALLER: 21.

THE DISPATCHER: THE CALLER:

175 Water? I'm sorry. 180

Correct.

call over the air from division radio. THE DISPATCHER: THE OPERATOR: Yeah. And they're saying it's They are

a second World Trade building on fire.

not saying a building number, but they're saying a second. THE DISPATCHER: .Well, something just

39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. said? Place? THE OPERATOR: Vesey and West. THE. DISPATCHER: All right. We're Is that Park Place, she and West. fire. THE DISPATCHER: THE OPERATOR: Where? Vesey and Park? Vesey 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: 408. PD 1125. THE DISPATCHER: Fire Department, blew. THE OPERATOR: THE DISPATCHER: We're taking care of it. THE OPERATOR: Okay. Thank you. Okay, so then you know. Yeah, we're there.

Yeah. I. You have a call of

I think it's a police car in the

parking lot. THE DISPATCHER: Vesey Street and Park

40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are. THE CALLER: Stay where we are. We're THE DISPATCHER: THE CALLER: FD? Yeah. Fire Department 408.

THE DISPATCHER: THE CALLER:

Yeah, I'm on the 106th We have about a

Floor of the Trade Center.

hundred people up there, a smoke condition getting worse. The fire looks to be below us. Yeah.

THE DISPATCHER: THE CALLER:

We need someone to lead

us out of here so we can go up. THE DISPATCHER: THE CALLER: Stay where you are.

Stay where we are? Stay where you are.

THE DISPATCHER: THE CALLER: or crack a window open? THE DISPATCHER:

Should we break a window

Just stay where you

on the 106th Floor on the north side of the building. THE DISPATCHER: Okay.

41 1 2 3 4 5 6 7 '8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 number? THE CALLER: 95. Terminal number? calling. THE DISPATCHER: THE OPERATOR: Fire Department 408. Hi, 408. It's AFA 408. THE DISPATCHER: Fire Department, 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: from World Trade Center. THE DISPATCHER: THE OPERATOR: said a bomb — THE DISPATCHER: taking care of it. THE OPERATOR: THE DISPATCHER: Okay. All right. We're there. We're Where? The 100th Floor. She 408? PD 1678. Fire Department,

What have you got? I have another call

I have an assigned Class E. THE DISPATCHER: What's the box

THE DISPATCHER: THE CALLER: 10.

THE DISPATCHER: THE CALLER:

What's the address?

100 Church Street.

42 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Where's the fire? THE CALLER: The World Trade Center. Fire Department, care. explosion. THE CALLER: Yeah, a plane crash, THE DISPATCHER: Okay. Listen.

Anything that comes in down that way, all right, I would suggest disregarding it, the reason being is we just had something happen at the World Trade Center. THE CALLER: Yes, a plane crash. A plane crash or an

THE DISPATCHER:

but not everybody in here knows what area is what over there. We don't have a map in front of us. Right. All right.

THE DISPATCHER: THE CALLER:

And I don't know if they

are going to let us -- I'll speak to the management. THE DISPATCHER: THE CALLER: Okay.

All right? All right. Take

THE DISPATCHER:

43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 there. THE OPERATOR: she in any danger. She wants to know if 408. THE CALLER: don't believe this. THE DISPATCHER: We got it. We're A plane crashed into — I THE DISPATCHER: Fire Department, 408. THE OPERATOR: 408, he hung up. THE DISPATCHER: Fire Department, there. you hurt? THE CALLER: (Inaudible). All right. We're Help, please. building. THE DISPATCHER: Are you okay? Are It went inside of the Trade tower

THE DISPATCHER:

We're taking care of it.

Another plane into the World Trade Center. THE DISPATCHER: Okay.

44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1? 408. THE OPERATOR: Yes. I have two They have no THE DISPATCHER: Fire Department, right? THE DISPATCHER: the building? THE CALLER: I'm at 125 Maiden Lane. All right. So you Well, where is she in

THE DISPATCHER:

are over on the other side of Broadway, right? THE CALLER: Yeah, I guess. Are you on the east

THE DISPATCHER: side or the west side? THE CALLER: know what we should do. THE DISPATCHER:

I guess —

I just want to

Sit tight.

All Don't

The fire is not in your building.

worry about it. THE CALLER: Okay.

employees stuck on the 86th Floor.

access to the stairwell or to the elevator. They're at Suite • ^ o the World Trade Center. B B f THE DISPATCHER: What building, No.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 me, sir. THE OPERATOR: Talk to him. THE DISPATCHER: Fire Department. Yeah, this is the Talk to the fireman. THE DISPATCHER: All right. Talk to 408. THE OPERATOR: ! . Yes, sir. I have This is 911, THE DISPATCHER: Fire Department, the way. THE OPERATOR: Okay. Center. THE OPERATOR: One World Trade

There's smoke, and they are having a I was able to reach them by

hard time breathing. phone a second ago.

THE DISPATCHER:

All right.

We're on

someone in the World Trade Center. Hudson County. THE DISPATCHER: THE OPERATOR: Right.

He's stuck on one of He has a

the floors, 106th Floor, west side.

46 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
truck. THE DISPATCHER: Manhattan dispatcher. THE CALLER: Dispatch? This is 12 Good morning, Department. THE OPERATOR: THE DISPATCHER: THE OPERATOR: talking to you. Yes. Talk to me. The operator was him. THE OPERATOR: so you can hear him? THE DISPATCHER: Yeah, I can hear Okay. Can I disconnect

Hudson County/ you can disconnect.

Thanks. THE OPERATOR: THE DISPATCHER: Hello? Yeah, this is Fire

She said that the guy was stuck

on the 106th Floor. THE DISPATCHER: We got it.

Do you want us to respond? THE DISPATCHER: Hang on. (Dispatcher

to Second Person) What do you got for 12 truck? (Dispatcher to Caller) All right. Sit tight. If

we got something for you, we'll send you.

47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 number? THE CALLER: 106. 408. THE CALLER: Yes, this is AFA Alarm THE DISPATCHER: Fire Department, Center. 408. THE DISPATCHER: Where's the fire? THE CALLER: Yes, One World Trade What should I Fire Department, THE CALLER: Okay. All right.

THE DISPATCHER:

I'm on the 89th Floor.

do, go down or sit tight? THE DISPATCHER: somebody comes and gets you. THE CALLER: Okay. Sit tight till Okay? I'm in<

THE DISPATCHER: THE CALLER:

Okay.

Thank you.

Company calling with a commercial water flow (inaudible). THE DISPATCHER: What's the box

48 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE OPERATOR: Hi. This is PD 1792. THE DISPATCHER: Fire, Manhattan, THE DISPATCHER: THE CALLER: 6. The address? Terminal number?

THE DISPATCHER: THE CALLER:

45 Park Place. We're on the way.

THE DISPATCHER:

I had a call on the line from cell phone from the World Trade Center. THE DISPATCHER: THE OPERATOR: Yeah.

She stated she's in a

wheelchair, and she is stuck, and everybody has left, but they left her there. THE DISPATCHER: THE OPERATOR: Where is she? Okay, she's on the 68th

Floor on the south side of the building. All she left me with was her cell number. THE DISPATCHER: get to that. THE OPERATOR: THE DISPATCHER: You want her cell? That's all right. All right. We will

49 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Department. THE CALLER: I'm on 73 in Building 2. Right. Department? THE DISPATCHER: This is the Fire caller. please. THE CALLER: Hello? Yeah. THE DISPATCHER: THE OPERATOR: on the line at — THE DISPATCHER: Let me talk to the Department 408. 408? There is a call

Caller, talk to the Fire Department,

THE DISPATCHER: THE CALLER:

Is this the Fire I '

THE DISPATCHER: THE CALLER:

I'm afraid to evacuate,

because there is debris, and there's smoke in here. I've got a mask. I mean, I can last maybe

an hour or two.

I just don't know -- what are I mean, I'm

you doing about the 73rd floor?

afraid to evacuate, because there is debris out in the -THE DISPATCHER: All right. Just sit

50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
note? right? THE DISPATCHER: Sit tight. We will tight. Okay? THE CALLER: Sit tight is best,

get to you as soon as we can. THE CALLER: Okay, I'm on 73. I think

I'm the only person here. THE DISPATCHER: Just sit tight. We

will get to you as soon as we can. THE CALLER: Okay. Can you make a

I'm in the north — THE DISPATCHER:

I'm in a (inaudible.) Half the firefighters They will get

in the city are on their way over. to you as soon as they can. THE CALLER: just to stay there? THE DISPATCHER: THE CALLER: all over the place. THE DISPATCHER: to stay where you are. THE CALLER: Right.

Do you think it's safer

Stay there.

I keep getting explosions

Sir, your best bet is

51 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
luck. burning. THE DISPATCHER: taking care of it. THE CALLER: Church Street. THE DISPATCHER: THE CALLER: Okay. No problem. Good That's the part facing . No problem: We're officer. THE DISPATCHER: THE CALLER: Trade Center. Talk to me, sir. 408. THE DISPATCHER: Fire Department, 408. THE CALLER: Yes. Good morning, Fire Department,

I'm overlooking the World That's a

I looked over at the 5.

small building about ten stories high. THE DISPATCHER: THE CALLER: Yeah.

And some of the lit

debris has landed on the roof, and it's still smoking. THE DISPATCHER: THE CALLER: Okay.

And it looks like it's

Okay, officer.

52 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 tight. 408. THE CALLER: We can't get out. Fire Department. Hello? Yes. This is the THE DISPATCHER: Fire Department, 408. THE OPERATOR: 408. PD 1513. Just THE DISPATCHER: Fire Department,

notifying on World Trade Center again. THE DISPATCHER: Okay, no problem.

THE DISPATCHER: THE CALLER: Yes.

THE DISPATCHER: Fire Department.

Talk to me. I'm calling from the

THE CALLER: World Trade Center. 82nd Floor. smoke here.

I'm in Building 1, on the There is a lot of

We can't get out.

THE DISPATCHER:

Okay.

Just sit

They're on their way. THE CALLER: I've called before. Okay. Sit tight. We

THE DISPATCHER: are on the way. THE CALLER:

All right.

53 1 2 3 4 5 THE DISPATCHER: THE CALLER: Fire Department, 408

Yes, we're at Broadway

and 9th Street, and we're trying to get some evacuation information. THE DISPATCHER: 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: THE DISPATCHER: Fire Department, I got it. You're at Broadway --

You are at Broadway and 9th? THE CALLER: Yeah, and we are afraid We don't

there will be more plane crashes. know — is there an emergency? THE DISPATCHER: you are, all right?

Just sit tight where

It looks like it's just the Just sit tight. Is there someone

World Trade Center right now. THE CALLER: Okay.

else we can call for information? THE DISPATCHER: the information. Sir, I'm giving you

Sit tight where you are. Okay. Thanks.

THE CALLER:

54 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Department. 408. THE CALLER: Down there. It's the Fire -«;.. 408. THE CALLER: What? Fire Department, THE DISPATCHER: Fire Department, sir. THE CALLER: Oh, man. Just sit tight. You tight. Floor. THE DISPATCHER: Stay where you are. THE CALLER: Come on, big guys. They're on the way, All right. Sit 408. THE OPERATOR: THE CALLER: 408. 1410. THE DISPATCHER: Fire Department,

We are in the 105th

THE DISPATCHER:

THE DISPATCHER: can hang up now.

Just sit tight. All right, all right.

THE CALLER:

THE DISPATCHER:

THE DISPATCHER: Talk to me.

55 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Where's the fire? THE OPERATOR: THE DISPATCHER: THE OPERATOR: FD 408? Yeah. This is 1530. We have Fire Department, him. Okay? THE CALLER: Okay. stuck on? THE CALLER: I have no idea. I can co-workers. 408. THE CALLER: I have one of my THE CALLER: Fire Department. Fire Department,

THE DISPATCHER:

He's stuck in an elevator in the

World Trade Center. THE DISPATCHER: What floor is he

give you his cell phone number. THE DISPATCHER: They will get to

a call for about 100 to 200 people on the 106th Floor. THE DISPATCHER: We're on the way. Yeah, we got it.

56 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Terminal 7? THE CALLER: and it's 43-27. THE DISPATCHER: want to hear. THE CALLER: Okay. That's one Chase Okay. That's what I They said box/terminal, 7? THE DISPATCHER: THE CALLER: Manhattan fire, 408. This is THE OPERATOR: Thank you, sir.

Good morning.

Jessica with ADP Security Services. THE DISPATCHER: THE CALLER: alarm in Manhattan. THE DISPATCHER: THE CALLER: Box number. Yeah.

I have a commercial fire

Box number is 4327. All right. Terminal

THE DISPATCHER: What's the address? THE CALLER:

That would be

(inaudible. ) Penn Plaza. THE DISPATCHER: All right, it's 432,

THE DISPATCHER: Manhattan Plaza?

57 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Department. THE OPERATOR: THE DISPATCHER: THE CALLER: Okay, I'm 1751. Yeah. I've got a THE DISPATCHER: THE OPERATOR: THE DISPATCHER: Fire Department 408. Hi, FD? Yeah. It's the Fire two away. THE CALLER: Okay. same one. THE DISPATCHER: It's maybe a block or 735-1397? THE CALLER: Yes. Okay. Are you guys THE CALLER: Yes. All right. (887)

THE DISPATCHER:

THE DISPATCHER:

aware that we just had a plane crash into the World Trade Center? THE CALLER: Bank of New York. THE DISPATCHER: THE CALLER: We just had — They saw something at the

I didn't know it was the I

Okay.

58 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 down? THE DISPATCHER: THE OPERATOR: Just sit tight. sit tight. number? THE CALLER: THE DISPATCHER: All right, sir. Just 408. THE OPERATOR: on the 89th Floor. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: What building? One World Trade. One World Trade? Uh-huh. What is your Okay. It's Roomj THE DISPATCHER: Fire Department, number? THE DISPATCHER: 408. second — well, I had numerous calls on this bomb

hitting Two World Trade Center. THE DISPATCHER: THE OPERATOR: Okay. What's your

Okay.

What suite are you in again? THE CALLER: ^ B Is the fire coming H

What is your number,

59 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 in?
THE CALLER: (inaudible.) The second airplane fly— Department. THE CALLER: Okay. Fire Department. THE DISPATCHER: Fire Department,

FD?

408.
THE OPERATOR: THE CALLER: 408. Hello. This is the Fire Go ahead, sir.

THE DISPATCHER:

We're sitting in the roof of World Trade. I THE DISPATCHER: Yeah. THE CALLER: Yes? What office are you

THE DISPATCHER:

inside to the trade. Where are'you?

THE DISPATCHER: THE CALLER: and it's quite special.

On 43rd and First Avenue, It's terrorist. It's

not something -- (inaudible. ) THE DISPATCHER: Okay.

60 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: This is QfJ 80th Floor THE DISPATCHER: Fire Department, there then. THE CALLER: Okay. All right. 408. THE CALLER: Building No. 2. condition. 82nd Floor, Stairway C THE DISPATCHER: Fire Department,

Very, very heavy smoke

Stairwells are locked. THE DISPATCHER: Okay. Get back in

your office and stay in your office. THE CALLER: Our office exploded. Okay. Try to get

THE DISPATCHER: downstairs if you can. THE CALLER:

All right? We can only get to 78,

and then the doors are locked. THE DISPATCHER: Okay. Sit tight

THE DISPATCHER:

of Two World Trade Center. THE DISPATCHER: THE CALLER: Yeah. it's — we

Where it's —

61

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 a favor. call. are stuck in all the —

.•

we can't get out. All right.

THE DISPATCHER: THE CALLER:

It's blocked. Just sit tight. Stay

THE DISPATCHER: where you are. THE CALLER:

Right now we are trying

to break the windows, because the smoke is killing us. THE DISPATCHER: where you are. We are on the 80th Floor. I . THE DISPATCHER: Okay. Stay there. THE SECOND CALLER: jff§ he' s telling you to stay where you are. Hi. -I picked this up on a conference THE CALLER: All right. Just stay

Should I stay on the phone with you guys? THE DISPATCHER: No. Just tell them

to stay there. can.

We'll get to them as soon as we

THE SECOND CALLER:

Okay. iffjj do me

If you can dial out obviously, right? THE CALLER: THE CALLER: Yes. Take my number down. All right. I'm

THE DISPATCHER:

62 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 with ADT. 408. THE CALLER: Yes, I'm Jim (Inaudible.) THE DISPATCHER: Fire Department, 408. THE CALLER: Yes, I'm in One World I-don't know THE DISPATCHER: Fire Department, disconnecting, PD.

Trade Center on the 64th Floor.

whether to stay on the floor or go down the stairs. THE DISPATCHER: somebody comes to get you. THE CALLER: Okay. Thank you. Just stay there until

The reason I'm calling is the World

Trade Center. THE DISPATCHER: THE CALLER: Yeah.

Do you want us to call

the trouble signal in and stuff like that? THE DISPATCHER: something going on. No, we know there is

Don't call us for nothing.

63

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
ground? THE CALLER: Yeah. THE DISPATCHER: THE OPERATOR: 408. Sir, go ahead.

THE CALLER:

Okay.

THE DISPATCHER: All right? Because we are taking — we're getting all these calls All right. We know there ±s We're Hold

from the civilians.

something going on there.

We're there.

trying to take care of it as best we can.

off on all alarms to the World Trade Center. THE CALLER: you. Okay. All right. Thank

THE CALLER:

Yeah.

Okay, there is

people trapped in a restaurant in the World Trade Center. It's Greenhouse Restaurant.
THE DISPATCHER: THE CALLER: Okay. What floor? escape.

(Inaudible.) — What floor?

THE DISPATCHER: THE CALLER: World Trade 1. THE DISPATCHER:

The plaza level in the

That's down near the

64 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: William from Star Fire. if — Manhattan. This is to do? 408. THE DISPATCHER: Where's the fire? THE CALLER: There is no fire. We're Fire Department, THE DISPATCHER: worry about it. All right. Don't

We will take care of it. Okay.

THE CALLER:

at 131 Duane (inaudible.) Restaurant. to evacuate where we are? THE DISPATCHER: THE CALLER: Sit tight.

Do we need

Is there anything we need

We're in a restaurant? THE DISPATCHER: THE CALLER: Just site tight.

Okay.

Good morning.

I'm calling to find out

are your phone lines up okay? THE DISPATCHER: Yeah, do you realize

what's going on? What are you — THE CALLER: Excuse me?

65 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Broadway. THE DISPATCHER: THE CALLER: Fire Department, 408. We're on 11 We are THE DISPATCHER: THE OPERATOR: notification desk, Boyle< Citywide, 408. Yeah, this is We are at total load of — right now. THE CALLER: Okay. All right. THE DISPATCHER: We just had a plane

crash into the World Trade Center. THE CALLER: at it on TV. THE DISPATCHER: We are getting a shit Yeah, yeah. I'm looking

we are overloaded with phone calls

recall, and can you make the announcement that we are calling in all available members from home by the orders of the chief of operations. THE DISPATCHER: THE CALLER: Okay. No problem.

Okay.

Thank you.

Yes, hi.

We're on the 12th Floor.

pretty close to the fire, about two or three

66 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: a gentleman. 408, this is 1162. Yeah. I just had a call from THE DISPATCHER: Fire Department, THE DISPATCHER: THE CALLER: Dispatcher. blocks. We want to know if we should evacuate

the building. THE DISPATCHER: told otherwise. THE CALLER: Okay. Thank you. Just sit tight until

THE DISPATCHER:

All right.

My name is the Jimmy Is there --

Lanza with 43 truck, but I'm home. THE DISPATCHER: THE CALLER:

Come on in.

Go to work? Go to work. Thank you.

THE DISPATCHER: THE CALLER:

Okay.

THE DISPATCHER:

You got it.

He said that they were trapped on

67 1 2 3 4 5 the 103rd Floor. THE DISPATCHER: THE OPERATOR: World Trade. THE DISPATCHER: THE OPERATOR: Okay. And he said there were What building? In Building 2, Two

about 75 to a hundred people that were trapped in 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 it. 408. THE CALLER: Okay. We were just in THE DISPATCHER: Fire Department, the stairwell at that location also. THE DISPATCHER: THE OPERATOR: All right. He said that he was in

a room on the 103rd Floor, and that there were a . 1 ' lot of people in the stairwell, said that the doors were hot, and that the stairwell it was also full of smoke. THE DISPATCHER: Okay. No problem.

contact with people who were trapped on the 106th Floor of the Building 1. THE DISPATCHER: We are trying to get — Okay. We know about

68 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 tight. THE CALLER: All right. Bye. THE DISPATCHER: THE CALLER: Dispatcher. Guys tight. with smoke. THE DISPATCHER: THE CALLER: they break a window. THE DISPATCHER: Tell them to sit I understand. THE CALLER: I know. It's filling

They want to know should

Don't do nothing till they get up there. THE CALLER: Don't do anything. Don't

break a window? THE DISPATCHER: THE CALLER: Right. Thank you.

Okay.

Yeah, dispatcher.

on recall, where do you want us to go? THE DISPATCHER: firehouse and sit tight. THE CALLER: I'm 54 engine. We got a Just go to your own

couple of guys here all right. THE DISPATCHER: All right. Just sit

69 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Park City. THE DISPATCHER: THE CALLER: Manhattan fire, 408. THE DISPATCHER: Fire Department,

408.
THE CALLER: Wayne Goldstein. Yes, hi. My name is

I'm in contact with people on

the 90th Floor of Two World Trade Center. THE DISPATCHER: THE CALLER: Right.

They're looking for

information on whether they should go down the stairwell. THE DISPATCHER: Tell them to stay

I
where they are. THE CALLER: Okay. Is there a way to

check back or is there any way for them to get instruction up there? THE DISPATCHER: stay where they are for now. THE CALLER: Okay. Just tell them to

Hi, I live in Battery

Our doorman suggested that everybody Is that what you are

vacate the building.

70

1

2 3 4 5
6

recommending? THE DISPATCHER: We are not

recommending anything unless you are in that building that's been affected.
you are.

Just stay where

7

THE CALLER:

Okay.

8

9
10 THE DISPATCHER: Fire Department,

11
12 13 14 15 16 17 18 19 20 21 22 23 24
25

408.
THE CALLER: couple of times. World Trade. THE DISPATCHER: THE CALLER: dense. Okay, sir. Yes, sir. I've called a

I'm on the 88th Floor of Two

The smoke is getting more

It's getting hotter. THE DISPATCHER: Okay. Just sit

tight. THE CALLER: some direction? down? THE DISPATCHER: are.
are.

Can you at least give us

Does it make sense to go up or

Just stay where you Just stay where you

Don't go anywhere.

71 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 fireman. go. windows? THE DISPATCHER: Just stay where you are. THE CALLER: Why would — there's a That's up to you. THE CALLER: And what about breaking

point where you would break a window? THE DISPATCHER: Sir, I'm not a

I'm just telling these guys where to If you got to

Just stay where you are.

break a window, break a window. And what — 1 THE DISPATCHER: Just sit tight. We'll get to you as fast as we can. THE CALLER: second, please? SECOND PERSON: speaking to? THE DISPATCHER: This is the New York Okay, sir. Hello? Who am I Okay. Can you hold one THE CALLER:

City Fire Department dispatcher. THE CALLER:

We are in the Two World We are on the 88th

Trade, as the gentleman said. Floor. THE DISPATCHER: THE CALLER:

Right.

As far away from where we

72 1

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
20

think the plane hit the building? THE DISPATCHER: THE CALLER: Right. We are o n — we

Okay?

are on the northwest corner of the 88th Floor. THE DISPATCHER: . THE CALLER: Right.

Two World Trade.

Sir, the smoke is getting worse here. We have several people here, okay? pregnant woman here and so on. getting worse. best as we can. THE DISPATCHER: you is sit tight. Sir, all I can tell We have a

The smoke is

We are huddled into the corner as

All right? Can you give us some

THE CALLER: instruction and —

THE DISPATCHER:

All I can tell you is

to sit tight, all right, because I got almost every fireman in the city coming out to help
you.

21 22 23 24 25

THE CALLER:

I understand. They're coming. All

THE DISPATCHER:

I can tell you is sit tight until somebody leads you out of there. THE CALLER: Okay. All right. We

73 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 the way.
THE CALLER: How long? I'm here with THE DISPATCHER: THE CALLER: the 103rd Floor, please. THE DISPATCHER: THE CALLER: What building? 408. We're trapped on should know -THE DISPATCHER: THE CALLER: you off the phone. instruction. THE DISPATCHER: stay where you are. I'm telling you to Just sit tight.

Sir, we are not letting we need some

You've got to —

Don't leave your floor. Stay where you are.

Don't leave your office. I'm hanging up.

Yeah.

Building 2. All right. We're on

THE DISPATCHER:

another guy in an office. window.

We busted out the

It's 75 to a hundred people trapped in

the stairway. THE DISPATCHER: All right. We'll get

74 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are. 408. THE OPERATOR: Yes, I'm PD 2183, THE DISPATCHER: Fire Department, there. to you as soon as we can. THE CALLER: All right. I got the I

door closed in the office. busted out two windows. THE DISPATCHER:

I got it blocked.

Fine.

Just stay.,

We will get to you as soon as we can. THE CALLER: Please hurry.

regarding the World Trade Center. THE DISPATCHER: THE OPERATOR: THE CALLER: about 20 people. THE DISPATCHER: THE CALLER: Right. Yes. You're on the line? Hello, I got a group of

We're on the 88th Floor

of the .World Trade Center. THE DISPATCHER: THE CALLER: Just sit tight.

Okay, this is — Just stay where you

THE DISPATCHER:

75 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE OPERATOR: Department 408. 408, I have some caller window? THE DISPATCHER: If you feel you have keep — THE CALLER: What about breaking a sir. THE CALLER: getting real bad. THE DISPATCHER: I understand that, All right. The smoke is

Just stay where you are. THE OPERATOR: Yes, sir. He said

to break a window, go ahead and do it, but just stay where you are. THE CALLER: smoke to us? THE DISPATCHER: are, all right? Just stay where you I Doesn't that draw the

There will be someone up to get

you as soon as we can. THE CALLER: All right. We are in the

northwest corner, about 20 people. THE DISPATCHER: All right.

states they are in the elevator.

76 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are.
down? THE DISPATCHER: Just stay where you ma'am? THE CALLER: Where are they? They're coming. building? THE CALLER: There's smoke all over. What building are you THE DISPATCHER: THE CALLER: THE CALLER: They're what?

Stuck in the elevator. We're on the 84th Floor. Okay. What

THE DISPATCHER:

THE DISPATCHER:

in?
THE CALLER: send somebody. THE DISPATCHER: THE OPERATOR: They're coming. What floor are you on, I can't hear you. Just

THE DISPATCHER: THE CALLER:

What? They're coming.

THE DISPATCHER: THE CALLER:

Where are they? They're downstairs.

THE DISPATCHER: They're on the way up, THE CALLER:

Do you want us to come

77 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
408.

THE DISPATCHER: Manhattan 408. THE OPERATOR: THE DISPATCHER: THE OPERATOR: 35.

Yeah, EMS.

I'm

408, I'm 8617. Yeah. Okay. We have a male

His leg is trapped in a door. THE DISPATCHER: THE OPERATOR: Where? At 405 Lexington

Avenue.

I
THE DISPATCHER: floor? THE OPERATOR: doors. scene. THE DISPATCHER:

. All right.

What

It just says revolving

It don't say what floor, but we're on the

We're on the way.

THE DISPATCHER:

Fire Department,

THE CALLER:

Yes, there was a bombing

in the World Trade Center. THE DISPATCHER: Okay. What else do

78 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 okay? THE CALLER: You want our names? That's all right. 408. THE CALLER: Hi, we located directly THE DISPATCHER: Fire Department, you want to tell me? THE CALLER: In both buildings, a

plane crashed in the second one, and a bomb blew up in the first one. THE DISPATCHER: THE CALLER: Okay.

And there's police cars

and an ambulance over there, but they don't have fire trucks yet. THE DISPATCHER: THE CALLER: We're there, sir.

Oh, you're there? Yes.

THE DISPATCHER: THE CALLER:

All right.

across from the World Trade Center towers, and we saw everything (inaudible.) THE DISPATCHER: Just sit tight,

THE DISPATCHER: THE CALLER:

Do we need to evacuate?

79 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 . 408. THE CALLER: Hello? Fire Department. I had spoken to we have people THE DISPATCHER: Fire Department, care. 408. THE CALLER: Yes, this isj THE DISPATCHER: Fire Department, are. THE CALLER: Okay. Thank you. THE DISPATCHER: Just stay where you

and I have a son-in-law trapped on the 83rd Floor of the World Trade Center, and they wanted to just make sure that you knew they were there. THE DISPATCHER: Believe me, we know. THE CALLER: You do? All right. Take

THE DISPATCHER:

THE DISPATCHER: THE CALLER:

Okay.

someone a few minutes ago about —

80 1 2 3 4 5 trapped on 89. There are ten people trapped -Okay, just — I don't

THE DISPATCHER: THE CALLER: know which office. THE DISPATCHER: THE CALLER:

~ in an office.

Just sit tight.

They tried to escape The emergency doors

using the emergency doors. 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE OPERATOR: THE DISPATCHER: tell you. them? THE DISPATCHER: Just sit tight. THE CALLER: are locked. THE DISPATCHER: will get to you. THE CALLER:

Just sit tight.

We

Are you going to get to

That's all we can

The smoke is coming in,

and they don't know what to do. THE DISPATCHER: THE CALLER: Just sit tight.

Okay.

Fire Department,

Yes.

I got six adults Two

trapped on the 97th Floor, Building No. 2.

81 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 doors? tight. window? tight. THE CALLER: Should they break the World Trade Center, 97th Floor. the west side of the building. smoke, difficulty breathing. THE DISPATCHER: take care of it. All right. We will Six adults on Heavy, thick

Just sit tight, sir. We're connected to a

THE CALLER:

conference call to the individual -THE DISPATCHER: Just tell them to sit

We have them on the phone. I THE DISPATCHER: Just tell them to sit We'll get to them as soon as we can. THE CALLER: How soon? They need air.

THE DISPATCHER: Just tell them to sit tight. THE CALLER:

I understand that.

For how long? Till we get up there

THE DISPATCHER: and get them. THE CALLER: can do in the meantime? THE DISPATCHER: THE CALLER:

Is there anything they

I can't tell you.

Should they go to the

Should they go down the steps?

82 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 This concludes Side 1. Please turn leave. THE DISPATCHER: where they are. Tell them to stay

Do not leave. In that office. Do not

THE CALLER:

Okay, my number is 718 —

tape over to Side 2 for continuation of citywide Job No. 1-44.