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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 TRANSCRIBED BY: MAUREEN MC CORMICK WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS SEPTEMBER 11, 2001 FIRE TAPE 2B

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE OPERATOR: All right, sir. Talk THE DISPATCHER: Fire Department, conditions. THE DISPATCHER: you as soon as we can. THE CALLER: Thank you. Okay. We'll get to Center. THE DISPATCHER: THE CALLER: Okay. 408. THE CALLER: Sir? Yeah. THE DISPATCHER: Fire Department,

THE DISPATCHER: THE CALLER:

I'm at Two World Trade

Floor 105. Okay. We

THE DISPATCHER: THE CALLER:

Can you send help?

have a hundred people up here on floor 105, Two I World Trade. THE DISPATCHER: soon as we can. THE CALLER: We have tremendous smoke We'll get to you as

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 . corner? THE DISPATCHER: on the corner? THE CALLER: It's St. Nicholas. Okay. Smoke is No. What avenue is to the Fire Department. THE CALLER: Yes. I'm calling

reporting some smoke going out from the windows. Apartment 5-G. THE DISPATCHER: THE CALLER: apartment — THE DISPATCHER: corner, sir? THE CALLER: Oh, you around the What avenue is on the What's the address?

601 West 172nd Street,

THE DISPATCHER:

coming out of what apartment? THE CALLER: From Apartment 5-G. As in George?

THE DISPATCHER: THE CALLER:

G like in George. Okay. What's your

THE DISPATCHER: phone number there, sir? THE CALLER: 781-

THE DISPATCHER: THE CALLER:

Yeah.

33 —

1
2 3 4 5 6 7 THE DISPATCHER: the number there? THE OPERATOR: THE DISPATCHER: Department is on the way. THE CALLER: Okay. 781-3301. All right. Fire Uh-huh. PD, what's

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 sir. up here. THE DISPATCHER: tight till somebody comes. THE CALLER: Hello, firemen? Yeah. All right. Just sit THE DISPATCHER: Where's the fire? THE CALLER: hello, firemen? THE DISPATCHER: THE CALLER: Yeah. It was a plane I saw — I Fire Department 408.

I'm on the 99th Floor. Okay.

THE DISPATCHER: THE CALLER:

There's about eight of us

THE DISPATCHER: THE CALLER:

Firemen? I'm talking to you,

THE DISPATCHER:

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 BACKGROUND INSTRUCTIONS TO DISPATCHERS: They want all recalled to their They are to report ASAP Repeating, all units are firehouse. THE CALLER: Very good. Thank you. THE CALLER: Dispatcher, I'm an you, sir. THE CALLER: Hello? Yeah-- shit. you. THE CALLER: Firemen? Yeah. I'm talking to THE CALLER: Firemen? Yeah. I'm talking to

THE DISPATCHER:

THE DISPATCHER:

THE DISPATCHER: Disconnect.

off-duty fireman, Ladder Company 5 down in Manhattan. THE DISPATCHER: Get back to your

THE DISPATCHER:

You got it.

respective firehouses. for further deployment.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Fire Department, business? THE CALLER: Hotel Lathos. We're on the way. number? BACKGROUND: You cannot use the 408. THE DISPATCHER: What have you got? THE CALLER: Fire alert. Box number? Terminal Fire Department, being recalled to report to their respective firehouses.

THE DISPATCHER:

department phones unless there is -1 • . THE DISPATCHER: What's the address? THE CALLER: 4 East 228th Street. What type of fire

THE DISPATCHER: alarm is this? THE CALLER:

Class J, hotel. Name of the

THE DISPATCHER:

THE DISPATCHER: THE CALLER:

Thank you, sir.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department 408. 408. THE CALLER: Trade Center. the building. I'm watching the World THE DISPATCHER: Fire Department, up. building? on fire. THE DISPATCHER: I know that. THE CALLER: Where in the 408. Where's the fire? THE CALLER: The World Trade Center is

We're there. It blew up. Yeah. Hang the phone

THE DISPATCHER: We're there already. THE CALLER:

Oh, all right.

There's a man on the east side of It's too late. What?

THE DISPATCHER: THE CALLER:

He just jumped. All right.

THE DISPATCHER: THE CALLER:

Okay.

Yeah, I still got six

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 them? they are? THE DISPATCHER: THE CALLER: Yeah. tell you. adults, 97th Floor. THE DISPATCHER: THE CALLER: Sir — let me just

They said —

They heard an announcement on the PA

system saying go to the steps and go down. You're telling me they shouldn't. THE DISPATCHER: If they're being told

by people in the building to go to the steps, then they should go to the steps. THE CALLER: They heard this on the PA

system, and they can't go because they think it's I too hot. THE DISPATCHER: All right, then. If

they think it's too hot, then they should stay where they are. THE CALLER: They should stay where

Anything we can get

We need to get them oxygen. THE DISPATCHER: We'll get to them as

soon as we can. THE CALLER: Do you know if there is Oxygen, anything

anything on the 97th Floor?

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: We are on 105, okay? Yeah. THE DISPATCHER: Fire Department, sir. like that? THE DISPATCHER: THE CALLER: information from. both (inaudible). THE DISPATCHER: I understand that. I understand that, We're Sir, I don't know. Who can I get this you know, we're

Okay.

I'm not —

All right.

trying to get to people as fast as we can. THE CALLER: I know. But there's no

oxygen tanks on each floor? THE DISPATCHER: Sir, I don't know the I

World Trade Center like the back of my hand. really don't. tight. All right?

Just tell them to sit

THE DISPATCHER: THE CALLER: Can you help us at all?

What's the situation? Is it possible? Just stay where you

THE DISPATCHER:

are till the firemen come and get you.

10

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE OPERATOR: 8373. Okay, 408? We THE DISPATCHER: Fire Department, the way. Building 2? THE CALLER: Building 2. All right. We're on sit tight. Floor. THE DISPATCHER: THE CALLER: Okay. THE CALLER: We are on the 105th

But where are they? They're coming I got almost every

THE DISPATCHER: through the building, sir.

fireman in the city coming to help you. THE CALLER: Sir, I don't know that

we're going to hold much longer. THE DISPATCHER: I understand. Just

We'll get to you as soon as we can. ! THE CALLER: 105th Floor. THE DISPATCHER: THE CALLER: Okay.

North side. Okay. Building 1 or

THE DISPATCHER:

THE DISPATCHER:

11

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Hi. I just tried to get THE DISPATCHER: Fire Department, on? THE CALLER: 82. Can you get back up, trapped. are at 40 World Trade Center, Building 2. female is on the line. THE CALLER: Major fire, major fire. We know about it. The

THE DISPATCHER: We're taking care of it. THE CALLER:

We need help.

We're

We're trapped in the stairwell. THE DISPATCHER: What floor are you

THE DISPATCHER: back up onto the floor? THE CALLER:

We are in the stairwell. We're trapped. We will get somebody

That's as far as we can go. THE DISPATCHER: up there as soon as we can: THE CALLER:

Thank you.

my friend on the cell phone, and she's screaming that she's stuck on the 105th Floor.

12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 great. them. THE CALLER: can't get through there. THE DISPATCHER: Keep calling there. I called that number. I THE DISPATCHER: THE CALLER: Fire Department 408. How you doing? THE DISPATCHER: soon as we can. THE CALLER: Okay, thank you. You got it. We will get to her as

THE DISPATCHER:

Yes, hi.

THE DISPATCHER: THE CALLER:

All right.

I was just wondering, you

know, I saw this explosion on TV, and I thought I ' you could fill up some tanker planes with water and try to put the World Trade Center fire out. THE DISPATCHER: (718) 999-2000. Call

They will be able to help you better than I can. THE CALLER: that recommendation. THE DISPATCHER: All right. That's I just thought I'd give

13 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 windows? THE DISPATCHER: to break windows? THE CALLER: No one has — shit. We Are they telling you tight. THE CALLER: We've been sitting tight We with FD. THE DISPATCHER: THE CALLER: Talk to me. — The 408. THE OPERATOR: Sir, you're on the line THE DISPATCHER: Fire Department,

We're on the world

we're 88th Floor, Two World Trade Center.

smoke is getting so bad, you almost can't see. THE DISPATCHER: All right. Just sit

for whatever, since this episode started. need some guidance. We need to know —

THE DISPATCHER: That's your guidance. THE CALLER:

Stay where you are.

How about breaking

have guys starting to break the windows because they are starting to panic. THE DISPATCHER: All right. Just tell

14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
or Two? THE CALLER: Building 2. Floor, sir. THE DISPATCHER: Which building? One THE DISPATCHER: THE CALLER: Fire Department 408. fire is? THE DISPATCHER: Right now, we got so We — everybody to relax. We'll get to them as soon as

we can.
THE CALLER: Can you tell me where the

many calls, we don't know where the fire is. are taking care of it as best we can. THE CALLER: break a window? Just

What happens when you

You don't know where the fire

is?
THE DISPATCHER: THE CALLER: tight, but people are — THE DISPATCHER: That's all we can tell you. THE CALLER: I understand that. Just sit tight. Just sit tight. I People are trying to sit

All right.

We are on the 105th

15 1

2 3 4 5 tight.

THE DISPATCHER:

All right.

Just sit

They are on the way. THE CALLER: We can't hold anymore. Just stay where you

THE DISPATCHER:

6
7 8 9 10 11

are.
THE CALLER: hell, and smoke and — THE DISPATCHER: THE CALLER: Stay where you are. Everybody is getting

What? Just stay where you

THE DISPATCHER:

12
13 14 15 16 17 18 19 20 21 22 23 24 25

are.
THE CALLER: right now? THE DISPATCHER: their way up. they can. They are working What floor are they at

They will get to you as soon as

Just stay where you are. THE CALLER: There are like 50 people

over here. THE DISPATCHER: Just stay where you are. THE CALLER: side. THE DISPATCHER: THE CALLER: Okay. We are on the north I understand that.

Please —

16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: is dispatch. THE CALLER: How you doing? This is Good afternoon. This Fire Department, 408. THE CALLER: the cell phone. Yes, my son called me via THE DISPATCHER: They're coming.

He's in the second tower of the

World Trade Center. THE DISPATCHER: THE CALLER: Right. On the 93rd Floor.

Okay?

THE DISPATCHER: THE CALLER:

Yeah. They

30 other people. 1 are on the north end of the 93rd Floor. THE DISPATCHER: THE CALLER: is getting worse. THE DISPATCHER: taking care of it. THE CALLER: I understand. Okay.

Okay.

He said the smoke

We're

Thank you very much. You got it.

THE DISPATCHER:

17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Yes, hi. I'm sure you I just THE DISPATCHER: Fire Department, All right. Trade. THE CALLER: No. 2, the south tower. THE DISPATCHER: Okay, here we go. That's where we're at. 8087? THE CALLER: Is that the box number? That's at Two World got to get a rundown of the companies. a state of confusion. THE DISPATCHER: All right. For We are in the command post in Tower 2 of the World Trade Center. THE DISPATCHER: Okay.

THE DISPATCHER:

Hang on a second. (Dispatcher to Second Dispatcher)

Pick up 263 and give this guy the rundown for Two World Trade.

know the World Trade Center is on fire.

18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 caller, PD. THE CALLER: Hello? Yeah. 408. THE CALLER: THE OPERATOR: THE DISPATCHER: Yeah, hi. 408? 1375, THE DISPATCHER: Fire Department, to her. THE CALLER: They said if I had the called a little while ago. A friend of my sister

is stuck on the 106th Floor. THE DISPATCHER: THE CALLER: All right. *

The smoke ~-

THE DISPATCHER:

We're trying to get

person's cell phone number, I should call back with it. THE DISPATCHER: soon as we can. THE CALLER: I All right, thank you. We'll get to her as

Let me talk to the

THE DISPATCHER: THE CALLER:

I really need a fireman. I'm on 73. I've

I don't have much time left.

19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 floor yet. sir. called many times. THE DISPATCHER: as soon as we can. THE CALLER: I don't think I have more The smoke is intense. I understand that, We Sir, we'll get to you

than ten minutes in here. THE DISPATCHER:

We'll get to you as soon as we can.

know you're there. it.

We're going to take care of

THE CALLER: 73.

Nobody showed up on this

THE DISPATCHER: know about it.

Okay, no problem.

We

(Dispatcher Dials Out On Phone). ANSWER: Bronx 315. Yeah, Phil, it's

THE DISPATCHER: Jimmy, let me talk to Fox. BRONX: on the phone. on. THE DISPATCHER: MIKE: Hello?

Okay, hang on a second.

He's

On the radio.

I'll put him right

All right, go ahead.

THE DISPATCHER:

Yeah, Mike, Jimmy.

As per Joe Higgins, call your local precinct.

20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Fox.

MIKE: the place down.

I got a copy.

We just locked

THE DISPATCHER: you. Right.

Beautiful, thank

DISPATCHER DIALING OUT: ringing). How you doing?

(Phone

This is Jim Raftery.

Who is the borough supervisor down there right now? PHONE ANSWERS: THE DISPATCHER: Patty. ANSWER: Hold on. Supervisor Lisi. Yeah, Pat, Jimmy

ii Tour Supervisor Lisi.
Let me talk to

THE SUPERVISOR: THE DISPATCHER: Raftery in Manhattan.

As per Joe Higgins, call Get some cops

your local precinct, all right? over for security. THE SUPERVISOR:

We just got that from

THE DISPATCHER: right.

Okay, great.

All

21 1 2 3 4 5 DISPATCHER DIALS OUT: how you doing, Bill? dispatcher available? PHONE ANSWERED: . THE DISPATCHER: O'Connell there? ANSWER: 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 thanks. DISPATCHER DIALS OUT: ANSWER: Brooklyn. Yeah, how you doing, (Phone ringing) Raftery. precinct. THE SUPERVISOR: THE DISPATCHER: We did already. All right, great, Harry. ANSWER: Hold on. Supervisor Doyle. Yeah, Harry. Jimmy here. THE DISPATCHER: Let me talk to No, he's not. I got Harry He's on the line. Okay, is Denis (Phone ringing)

Is the supervisor

THE SUPERVISOR: THE DISPATCHER:

As per Joe Higgins, call the local

DISPATCHER: Howie? It's Jimmy.

As per Joe Higgins, call your

local precinct, have cops stand by in front of the office.

22

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are. are. THE CALLER: How long for help? I don't know. the window? THE DISPATCHER: Don't do nothing. Just stay where you are. THE CALLER: Listen, should we break side. you, sir. now. 1 THE DISPATCHER: We are getting up to THE DISPATCHER: THE OPERATOR: on the 105th Floor. THE DISPATCHER: THE CALLER: Let me talk to them. Fire Department 408. Yes. We have someone ANSWER: Okay. And just, you know,

THE DISPATCHER: secure the place.

The 105th Floor right

We're taking care of it. THE CALLER: Listen, we on the north

Should we go to the south? THE DISPATCHER: Just stay where you

Just stay where you

THE DISPATCHER:

23
1

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

They're coming. THE CALLER: Over here. They're coming, sir.

THE DISPATCHER: THE CALLER: (inaudible). THE DISPATCHER: They're coming. THE CALLER:

There's people that are

I understand.

How long?

How long?

THE DISPATCHER: They're coming.

I don't know, sir.

They're coining. We wait for over 45

THE CALLER: minutes.

THE DISPATCHER: sir. We're coming. THE CALLER:

I understand that,

Hello? Hang up, sir. We're

THE DISPATCHER:

18
19 20 21
22

on the way.
THE CALLER: Hello? Sir, hang up. I told

THE DISPATCHER: you, we're on the way.
you.

That's all I can tell

23

THE CALLER:

Please,

25

THE DISPATCHER:

I understand that.

24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are. ^ THE CALLER: The smoke is so thick. 408. THE CALLER: I'm on the 97th Floor of There are THE DISPATCHER: Fire Department, I Hang up the phone. We're on the way. (Inaudible.) We will get to you. We'll get to you

THE CALLER:

THE DISPATCHER:

I can't stay on the line, sir. as soon as we can. THE CALLER:

Please (inaudible). I swear to you, we'll

THE DISPATCHER: get somebody up to you.

Building 2 in the World Trade Center. six of us here. THE DISPATCHER: where you are. THE CALLER: Okay.

Just stay

Is someone coming? Someone is coming.

THE DISPATCHER:

We'll get to you as soon as we can. THE CALLER: Please hurry. Just stay where you

THE DISPATCHER:

25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 DISPATCHER DIALS OUT. ANSWER: Queens Dispatcher 358. Hi, Jeannie. It's DISPATCHER DIALS OUT: Yeah, Jimmy Raf they can. We're all having trouble breathing. THE DISPATCHER: stay where you are. THE CALLER: sprinklers on? THE DISPATCHER: They're doing what Can someone turn the I understand. Just

They're doing what they can. THE CALLER: What can we do? Just sit tight. Just sit tight.

THE DISPATCHER: That's all I can tell you.

in Manhattan. As per the citywide tour commander, go over the voice alarm and radio. Total recall of all off-duty members and officers, and they are to report to their assigned firehouses. Thanks.

THE DISPATCHER:

26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Fire Department, All right. ago. THE DISPATCHER: Okay, great. Okay? already? THE SUPERVISOR: That went out awhile that. THE DISPATCHER: You did do it Manhattan. THE SUPERVISOR: THE DISPATCHER: Right. As per the citywide Jimmy. Who is the boss there? THE OPERATOR: THE DISPATCHER: THE SUPERVISOR: THE DISPATCHER: Bobby. Let me talk to him. Supervisor Roberts. Bobby, Jimmy Raf in

tour commander, go over the voice alarm and the radio. Immediate and total recall of all

off-duty members and officers. They are to I report to their assigned firehouses. THE SUPERVISOR: You already did

27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 two tower. caller. caller, PD. THE OPERATOR: THE DISPATCHER: Where is he? THE OPERATOR: THE DISPATCHER: Where is the fire, sir? THE CALLER: Smoke, really bad. 105, He's on the line. Let me talk to him. 1597. Let me talk to the THE DISPATCHER: THE OPERATOR: THE DISPATCHER: Fire Department 408. This is PD. Let me talk to the tight. THE CALLER: Yes, hi. I got a cell

phone call from my brother.

He's stuck on the

104th Floor on One World Trade in the northwest corner office. THE DISPATCHER: THE CALLER: hundred people. THE DISPATCHER: He's got to sit Okay.

He says there's 50 to a

We'll get to him as soon as we can. THE CALLER: Okay. Thank you.

28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Jimmy. ringing). ANSWER: Can I help you? How you doing? It's THE DISPATCHER DIALS OUT: (Phone sir. can do. tight. THE DISPATCHER: All right. Sit

We will get to you as soon as we can. THE CALLER: They keep saying that, We can barely

but the smoke's really bad. breathe. THE DISPATCHER: We are —: THE CALLER: floor you guys up to? THE DISPATCHER: We're getting there. THE CALLER:

Sir, that's all we

Where are you?

What

We're getting there.

Doesn't feel like it,

^^m man.

«• • THE DISPATCHER: We're on the way.

I understand that,

THE DISPATCHER:

Can I speak to Pat, please? THE SUPERVISOR: THE DISPATCHER: Supervisor. Yeah, Pat, Jimmy

29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Columbia. right. down. THE CALLER: Okay. What you got? The address is 110-120 THE DISPATCHER: THE CALLER: 328? Yes. I don't know how Fire 328. bye-bye. again. Over the radio and voice alarm. All

off-duty members and officers, total recall of all off-duty members and officers to respond into their respective firehouses . THE SUPERVISOR: from operations. THE DISPATCHER: Okay, thanks, Yeah, I just got back

THE DISPATCHER: THE CALLER:

Okay.

this is a very bad time, but I'm trying to call you guys to inform you of a shutdown we have. THE DISPATCHER: Give me the address It's a bad time is I'll just write it

THE DISPATCHER: THE OPERATOR:

We have a shutdown hot and cold water,

which is affecting the compactor sprinkler system

30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 need help. THE DISPATCHER: I understand, ma'am. 328. THE DISPATCHER: What's the address? THE CALLER: 97th Floor. 97th Floor? Fire Department, only. I know, I understand. THE DISPATCHER: THE OPERATOR: It's crazy. Thanks,

All right.

THE DISPATCHER: THE CALLER: Yes.

THE DISPATCHER: THE CALLER:

Building 2? I ' • Building 2. Did you put something

THE DISPATCHER: by the door? THE CALLER: can't get to the doors.

It's an open floor.

We

There is smoke coming

through the ventilation system. THE DISPATCHER: to cover your mouth. THE CALLER: We are trying to, but we Okay, stay low. Try

We're doing the very best that we can. 97th Floor, Building 2. I'll notify them. Okay?

31 1 2 3 4 5 6 7 THE CALLER: Okay. Try to keep your

THE DISPATCHER: mouth covered.

Stay low to the floor, okay? Okay. All right, bye-bye.

THE CALLER:

THE DISPATCHER:

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 you, sir. close? sir. tight.

THE DISPATCHER: THE CALLER:

Fire Department 408.

Hello? Yeah.

THE DISPATCHER: THE CALLER:

I'm on the 104th Floor,

One World Trade Center, northwest corner. THE DISPATCHER: Okay. Just sit

THE CALLER:

There's 30 of us here. I understand that,

THE DISPATCHER: Just sit tight.

We'll get to you as soon

as we can. THE CALLER: You know, are they

THE DISPATCHER:

They're getting to

They're getting to you.

32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 care. now. on?
!

THE DISPATCHER: THE CALLER:

Fire Department 408. My name is Ken

Yes, 408.

Targon, Westchester County firefighter. THE DISPATCHER: Yeah. What's going

THE CALLER: severe help?

You are you asking for

THE DISPATCHER: All right?

I don't know right

Just sit tight where you are. Okay. Best I can tell you.

THE CALLER:

THE DISPATCHER:

If we start calling for mutual aid, we will start calling for mutual aid. THE CALLER: All right. You need the

phone number where I'm at? THE DISPATCHER: You know what? Let

me give you this phone number.

You got to call

headquarters, because I'm just the Manhattan dispatcher. 718-999-2000. THE CALLER: Okay. All right. Take

THE DISPATCHER:

33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE DISPATCHER: Fire Department, for this? THE CALLER: Yes, sir. It's 0051. 408. THE CALLER: Honeywell Security. THE DISPATCHER: THE CALLER: No. 22 Thames Street. THE DISPATCHER: You got a box number Yes. Hi, this is from THE DISPATCHER: Fire Department,

Reporting a fire alarm at

THE DISPATCHER: THE CALLER: 7.

Terminal number?

THE DISPATCHER: the number, the address? THE CALLER:

All right.

What was

22 Thames Street. What type of fire

THE DISPATCHER: alarm is this? THE CALLER:

That's Class E. All right. We'll

THE DISPATCHER: take care of it.

34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

THE CALLER:

Good morning.

This is

Arleen with ADP Security Services. THE DISPATCHER: THE CALLER: Yeah.

Calling in regard to a

commercial fire alarm we are receiving. THE DISPATCHER: the box number? THE CALLER: one. I don't think we got Hello? All right. What's

We don't have a box number. THE DISPATCHER:

Do you have the

information? THE CALLER: box number. THE DISPATCHER: THE CALLER: What's the address?
I Okay.

We don't show a

Address s 23 Park Place. This is ADT?

THE DISPATCHER: THE CALLER: Yes.

THE DISPATCHER: Class E? THE CALLER:

All right.

That's a

What is a Class E? All right. What is

THE DISPATCHER: the call back? THE CALLER:

877-285-7397. We're on the way.

THE DISPATCHER:

35 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: Fire Department 408. 408? I got this one. 408? Yeah. I had a call from a man 408. THE CALLER: I have a friend two THE DISPATCHER: Fire Department, THE CALLER: Thank you.

blocks away, and she doesn't know the trains are running, and — THE DISPATCHER: where she is. THE CALLER: Say that again. Stay where she is. Just tell her to stay

THE DISPATCHER: THE CALLER:

Stay where she is? Yeah.

THE DISPATCHER:

caller that Building 1 collapsed. THE DISPATCHER: We got it.

36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
THE DISPATCHER: THE CALLER: Hi. Fire Department 408. Look, I just got in him? THE DISPATCHER: THE CALLER: Yeah. THE DISPATCHER: THE CALLER: Fire Department 408. THE OPERATOR: Okay. All right.

THE DISPATCHER:

Hello? Yeah. I'm talking to

THE DISPATCHER: THE CALLER: Hi.

somebody on the line right now who is trapped on the 104th Floor. THE DISPATCHER: THE CALLER: We'll get to him. I You are going to get to

Where should they be? Just tell them to

THE DISPATCHER: stay where they are. THE CALLER:

Stay where they are? Yeah. Thank you.

THE DISPATCHER: THE CALLER:

Okay.

37 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Yeah, hi. Ill Nassau THE DISPATCHER: Fire Department, can. THE CALLER: Okay. Thank you. vents? THE DISPATCHER: THE CALLER: there to evacuate them? THE DISPATCHER: We'll do the best we Yeah. in there. THE DISPATCHER: stay where they are. vents. THE CALLER: Put some towels over the Just tell them to touch with somebody at 72 Wall Street. THE DISPATCHER: THE CALLER: Right.

There's some smoke going

Put some towels over the

Is anybody going to be

Street, downtown Manhattan. fire. THE DISPATCHER: THE CALLER:

My place is on

111 Nassau?

Yeah, 111 Nassau Street.

38

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
408.

It's in the basement, and it's on fire.

I have

guys down there, and they say it's full of smoke. They can't get out. THE DISPATCHER: the corners there? THE CALLER: Beekman and Ann. Okay. What type of What streets are on

THE DISPATCHER: building is that? THE CALLER: building. THE DISPATCHER: commercial? THE CALLER:

It's a three-story

Apartment building, I '

Commercial building. What's the phone

THE DISPATCHER: number there? THE CALLER:

212-566-5540. All right. We're on

THE DISPATCHER:
the way.

THE CALLER:

Thank you.

THE DISPATCHER:

Fire Department,

THE CALLER:

Yeah, this is ADT. 200

39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Yes, sir. This is ADT THE DISPATCHER: Fire Department, problem. THE DISPATCHER: THE OPERATOR: 408. 408. Fire alarm, Vesey, is that down in that area? THE DISPATCHER: THE CALLER: Yeah, it is. Okay.

I.figured that.

Holiday Inn at 15 Gold Street, Class J. THE DISPATCHER: All right. No

Security calling with a commercial fire alarm. THE DISPATCHER: THE CALLER: What's the address?

111 Fulton Street. Okay. We have a —

THE DISPATCHER:

we had a major explosion at the World Trade Center. THE CALLER: Yes, sir, we heard. Just ease off on the

THE DISPATCHER: alarms, okay?

40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Center. THE CALLER: Oh, okay. 408. THE OPERATOR: from New York Merchants. automatic assign. THE DISPATCHER: THE CALLER: Trinity Place. . THE DISPATCHER: It's the World Trade Where are we? This is Operator 12 I have a Class 3 THE DISPATCHER: Fire Department, THE DISPATCHER: THE CALLER: 408. D&W Alarm THE CALLER: Okay, sir.

Yes, 408.

Company with a Class E assigned. THE DISPATCHER: THE CALLER: What is the address?

15 Maiden Lane. Okay.

THE DISPATCHER:

We are going to 100

41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are. THE CALLER: Stay inside? Yeah. THE DISPATCHER: THE CALLER: Fire Department 408. It's a area. THE CALLER: Inaudible, THE DISPATCHER: THE CALLER: 408.

A fire. What is the address?

THE DISPATCHER: THE CALLER:

(Inaudible. ) Okay. It's the World

THE DISPATCHER: Trade Center. THE CALLER:

Inaudible. Yeah. It's in the

THE DISPATCHER:

83 Maiden Lane.

wall of gray smoke out there. us to do? THE DISPATCHER:

What did you want

Just stay where you

THE DISPATCHER: THE CALLER: safer in a building? THE DISPATCHER:

Is there any place that's

Just stay where you

are right now is the safest place.

42

THE CALLER:

All right.

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 area. security. calling.

THE DISPATCHER: THE CALLER:

408.

Hi, ADT Security

THE DISPATCHER: THE CALLER: One Wall Street. THE DISPATCHER: it's in the area. THE CALLER:

Yeah.

I have a fire alarm on

All right.

Just —

I ' Okay.

THE DISPATCHER: THE CALLER: Hi.

408. This is (Inaudible.)

We got a fire alarm signal going off

at 17 John Street. THE .DISPATCHER: Okay. That's in the

THE CALLER:

Okay.

THE DISPATCHER:

Fire Department 408.

43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: Yes, ADT Security. We THE DISPATCHER: Fire Department, 408. THE DISPATCHER: I got it. Fire Department, address? THE CALLER: 14 Wall Street. Okay. Security. THE CALLER: This is Kelly with ADT

I have a commercial fire alarm. THE DISPATCHER: Okay. What's the

THE DISPATCHER:

Yeah, Fire Department. Hi. We are in 90 William

THE CALLER:

Street, and we are stuck inside of our building due to the debris. THE DISPATCHER: where you are. can. THE CALLER: Okay. Thank you. Okay. Just stay

We'll get to you as soon as we

have a commercial fire alarm.. THE DISPATCHER: What's the address?

44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 are.
Street. THE DISPATCHER: THE CALLER: Hi. Fire Department 408. I'm leaving 90 Gold sit tight. THE DISPATCHER: THE CALLER: 408? Fire Department 408. This is PD 1133. care of It. THE CALLER: All right, sir. THE CALLER: It's at 20 Broad Street, Okay. We'll take

THE DISPATCHER:

THE DISPATCHER: THE OPERATOR: Rector Place.

Yeah. We have a caller at 300

I
THE DISPATCHER: THE OPERATOR: Yeah. And he said — Okay. Tell her to

THE DISPATCHER:

It's from the fire. THE OPERATOR: Okay then.

I am in a big building, 17 floors.

Should I leave my building? THE DISPATCHER: Just stay where you

45 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department. 408. THE CALLER: Security Services. for you. THE DISPATCHER: THE CALLER: What's the address? Hi. This is Tim with ADT THE DISPATCHER: Fire Department, THE CALLER: Stay where I am? Yeah. Thank you.

THE DISPATCHER: THE CALLER:

Okay.

Got another fire alarm

75 Maiden Lane. All right. That's in

THE DISPATCHER:

the area in the area of the World Trade Center.. THE CALLER: Is it? Yeah.

THE DISPATCHER: THE CALLER:

Thanks.

Good morning, this is

Arlene with ADT Security Services calling with an update.

46 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Where's the fire? THE CALLER: It's no fire. It's Fire Department 408. THE DISPATCHER: THE CALLER: Okay.

22 Park Place. We're there already.

THE DISPATCHER: THE CALLER:

Okay, they (inaudible.)

And said there's smoke in the building. THE DISPATCHER: Yeah, it's from — we

had a major explosion at the World Trade Center right across the street. THE CALLER: Okay. Your name?

THE DISPATCHER:

408.

smoke, and it's really bad. THE DISPATCHER: address? THE CALLER: 34 William Street. What streets are on What is your

THE DISPATCHER: the corner? THE CALLER:

Maiden Lane. All right, you're

THE DISPATCHER:

right by the Trade Center?

47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 41. 408. THE OPERATOR: 408, this is Operator THE DISPATCHER: Fire Department, tight. THE CALLER: Okay. All right. THE CALLER: Yeah. Something happened

and, like, we can't even see out the window, and the smoke is in the building. the fire, it's the smoke. THE DISPATCHER: Okay. Just sit It's not

THE DISPATCHER: THE CALLER:

Will someone —

We have a commercial assigned fire

alarm in Manhattan. THE DISPATCHER: number? THE CALLER: The box number is 3-0087. What's the address? What is the box

THE DISPATCHER: THE CALLER: Street, Manhattan. THE DISPATCHER: THE CALLER:

Address is 116 Nassau

Okay.

We have another one. We

48 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department, 408. that. tried to get through to you, and they weren't able to get — THE DISPATCHER: take another one? No. It's just that

we got this thing at the World Trade Center. It's right there. I know that. I know

THE CALLER: Okay.

Another alarm. Okay. Where is it? I

THE DISPATCHER: THE CALLER:

What is your alarm?

got the Fire Department. Box 287. THE DISPATCHER: THE CALLER: Greenwich Street. THE DISPATCHER:

This one here is

I • Okay. 110

Greenwich Street.

All right.

That's

the World Trade Center. THE CALLER: Yes. All right.

THE DISPATCHER:

Hello, I have some

friends in the building near the World Trade Center.

49 1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 tight. THE CALLER: number? THE DISPATCHER: No. You want the phone tight. THE OPERATOR: building. They're in another THE DISPATCHER: THE CALLER: Yeah.

It's 65 Broadway. Okay.

THE DISPATCHER: THE WITNESS: they have to do. THE DISPATCHER:

They don't know what

Just tell them to sit

They are at 65 Broadway. Just tell them to sit

THE DISPATCHER:

16 17
18 THE DISPATCHER: Fire Department,

19
20 21 22 23 24 25

408.
THE CALLER: a manual. THE DISPATCHER: number? THE CALLER: Box 35. What's the address? What is the box Yeah, this is ADT. I got

THE DISPATCHER:

50 1

2 3 4 5
6 7

THE CALLER:

It's 21 West Street. Okay. It's right by

THE DISPATCHER: the World Trade Center. THE CALLER:

Okay.

8
9 408.

THE DISPATCHER:

Fire Department,

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

THE CALLER:

Hello? Yes. This is the

THE DISPATCHER: Fire Department. THE CALLER: spoke to my wife.

I Yes, I have a —

I just

My wife is trapped inside

of a building, her and — THE DISPATCHER: trapped in? THE CALLER: 90 William Street. She What building is she

said there is fire and smoke in there, and there is no way for them to get out of the building. THE DISPATCHER: tight. Tell her to sit

We will be there as soon as we can. Okay. She has a cell

THE CALLER: phone number.

She said she can't call out,

51 1 2 3 4 5 but I can call on her phone. THE DISPATCHER: Yeah, call her and

tell her just to sit tight. THE CALLER: number, as well? THE DISPATCHER: right. No, that's all Should I give you her

Just tell her to sit where she is. THE CALLER: Okay, then.

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408.

THE DISPATCHER:

Fire Department,

THE CALLER:

Yes, sir.

This is the

chief engineer, 11 West 42nd Street. THE DISPATCHER: THE CALLER: Yeah. We have a

Manhattan.

very strong gas smell on the 42nd Street side. I think it's coming from the street. THE DISPATCHER: THE CALLER: 11 West 42nd?

Right. Off of Sixth Avenue?

THE DISPATCHER: THE CALLER:

Between 5th and 6th. All right. What's

THE DISPATCHER:

your phone number there, sir?

52 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: (Inaudible. Yeah. THE DISPATCHER: Fire Department, are. okay? THE CALLER: Thank you. 408. THE CALLER: Good morning. I was THE DISPATCHER: Fire Department, THE CALLER: Okay, it's 212-354-6087. All right. We're on

THE DISPATCHER: the way. THE CALLER:

Thank you.

wondering if they have need of volunteers? THE DISPATCHER: All right. Just stay where you • Just call the Red Cross, I

THE DISPATCHER: THE CALLER:

161 Lexington Avenue. All right. Hang on

THE DISPATCHER: just one second. Okay.

All right, just -All right, what's

hang on just one second.

53 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire Department, 408. 408. THE CALLER: wrong number. I'm sorry. I called the THE DISPATCHER: Fire Department, the box number? phone number? address? THE CALLER: Inaudible). We're on the way. What is it? All right. (Inaudible)

What's the

THE DISPATCHER:

This (inaudible) alarm

company calling for a commercial. THE DISPATCHER: the box number? THE CALLER: Box number is 47. What's the address? All right. What's

THE DISPATCHER: THE CALLER:

68 Trinity Place. It's right by the

THE DISPATCHER: World Trade Center. THE CALLER:

Okay, and hold on a

54 1

2 3 4 5 6 7 8 9 10 11 12 13
14 15

second.

John, you got another one? I'm sorry.

What

have you got?

I also got —

THE DISPATCHER: addresses. THE CALLER: Street. THE DISPATCHER: right down there. THE CALLER: that.

Just give me

Okay.

It's 60 Broad

All right.

That's

Okay.

I won't give you

60 Broad Street, 120 (inaudible.) St, THE DISPATCHER: Okay. I . That's right

there.

All right.

16
17 408.

THE DISPATCHER:

Fire Department,

18 19 20 21 22 23 24 25 Manhattan.

THE CALLER:

Good morning, this is

Estelle, ADP Security Services. THE DISPATCHER: THE CALLER: Yeah.

I have a fire alarm in

THE DISPATCHER: THE CALLER:

What is the address?

75 Maiden Lane. Okay. We'll take

THE DISPATCHER:

55 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Hi. Fire Department 408. I work at 85 Broad, it. office. local. THE DISPATCHER: THE CALLER: need volunteers. Hi. Fire Department 408. I don't know if you care of it.

I'm a New York State EMT. Just stay with your

THE DISPATCHER:

Stay with your local Fire Department or

EMS and just stay there. THE CALLER: I don't have — Just sit tight then. I'm in Manhattan, in an

THE DISPATCHER: THE CALLER:

Okay. We'll take care of

THE DISPATCHER:

and I was just wondering, is there a number or something that I can call to find out exactly not what's going on, but how, you know, the procedure on what you should do? THE DISPATCHER: Just stay where you —

56 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 408. THE CALLER: This is John Moore, the THE DISPATCHER: Fire Department, it's not. 408. THE CALLER: Good morning. I know I This is United Central Station with THE DISPATCHER: Fire Department, are. THE CALLER: Stay where we are? Yeah. Thank you.

THE DISPATCHER: THE CALLER:

Okay.

THE DISPATCHER: THE CALLER: Bye.

All right.

residential fire. THE DISPATCHER: THE CALLER: What's the address?

114 Liberty Street. It's right by there.

THE DISPATCHER: THE CALLER:

It is, Apartment 9. Okay.

THE DISPATCHER: THE CALLER:

All right.

57 1

2 3 4 5 6 7 . 8 9 10 11 12 13 14 15 16 17 18 19
20

general manager of the Marriott Hotel at the World Trade Center. THE DISPATCHER: THE CALLER: Right.

I'm in radio contact with

one of my employees inside the hotel. THE DISPATCHER: THE CALLER: Uh-huh.

He says that he is

trapped with several firemen who are badly injured. THE DISPATCHER: THE CALLER: Okay, where?

In the bell area, which

is right in the front lobby, right in the front area of the bell plaza. THE DISPATCHER: THE CALLER: Bell area, the —

Marriott. Okay.

THE DISPATCHER: THE CALLER: injured.
get out.

He said the firemen are

He's not.

They are trapped and can't

21 22 23 24 25

THE DISPATCHER: THE OPERATOR: of the Marriott or —

Okay, no problem. Is that the bell area

Message 1 concludes at 1000 hours, 17 minutes and 50 seconds. Please stand by for

58 1

2 3 4

Message 2, a phone alarm received on Channel 3 the. Message commences at 1000 hours, 23 minutes

and 11 seconds.

5 6
7
8 408.

THE DISPATCHER:

Fire Department,

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 basement.

THE CALLER:

On the desk. On the — We are a group of

THE DISPATCHER: THE CALLER:

Yeah.

people that just survived the World Trade, and we I are in 160 Broadway in the basement, and we need oxygen down here. THE DISPATCHER: the basement? THE CALLER: We should get out of it? Get out of the Can you get out of

THE DISPATCHER:

Get out on the street. THE OPERATOR: They said they are

trapped, FD.

I called EMS, all right. Get out where? There is

THE CALLER:

no way. Outside is all black. anything. THE DISPATCHER:

You can't see

All right.

59 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 it. THE CALLER: There's no — here. We can't see anything.

we don't know how to get out of I came into the

I was on the street.

building, and two or three other people did. There's about 15 of us down here, and I inhaled like for five minutes of that dust outside. managed to survive it, and we need help. THE DISPATCHER: help over there. right? THE CALLER: Off of Liberty, but I It's all We'll get you some I

You are off of Liberty Street,

don't know if you can find the address. black. THE DISPATCHER:

Don't worry about

We'll get to you as soon as we can. THE CALLER: Okay, please.

Message 2 concludes at 1000 hours, 24 minutes and two seconds. Please go to the next tape for continuation of the channel by channel search of all the phone alarms.