THE CITY OF NEW YORK

M.CHAEL A. CARDOZO Corporation Counsel DEPARTMENT 100 CHURCH STREET NEW YORK, N.Y. 10007-2601 KENNETH A BECKER Phone: (2 i 2 ) 788-0514 Fax:(212)788-0367 kbecker@law.nyc.gov

December 3, 2003

BY HAND Daniel Marcus, Esq. General Counsel National Commission on Terrorist Attacks Upon the United States 26 Federal Plaza, Suite 13-100 New York, N.Y. 10007 Re: Response to 9-11 Commission Subpoena Dear Mr. Marcus: Attached hereto are: 1. redacted copies of the eighty-seven New York City Police Department ("NYPD") tapes of all "911" calls made on September 11, 2001 concerning the terrorist attacks on the World Trade Center. These tapes are listed on Attachment A; 2. redacted transcripts of New York City Fire Department ("FDNY") tapes of "911" calls referred to the FDNY by the NYPD on September 11, 2001 concerning the terrorist attacks on the World Trade Center; and 3. redacted transcripts of tapes of 300 interviews of members of the FDNY conducted as part of an oral history project by the FDNY concerning the FDNY's response to the terrorist attacks. This submission is a partial response to the subpoena served on the City by the Commission on November 24, 2003. It is made subject to the provisions of the Agreement between the City of New York and the Commission dated December 3, 2003.

www.nyc.gov

Daniel Marcus, Esq. December 3, 2003 Page 2

If you have any questions, please feel free to call me. Very truly yours,

Kenneth A. Becker

cc: Enc:

John Farmer, Esq. NYPD"911"Tapes FDNY "EMS" Tape Transcripts FDNY Interview Tape Transcripts

i
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 TRANSCRIBED BY: MAUREEN MC CORMICK WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS SEPTEMBER 11, 2001 FIRE TAPE IB

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address? THE DISPATCHER: 328, what's the you. THE DISPATCHER: You're welcome. building. THE OPERATOR: Yes, all right. Thank right? THE DISPATCHER: Yes, plane into the me? THE OPERATOR: It's an explosion, Trade? I THE DISPATCHER: Yes, it is. Excuse THE DISPATCHER: THE CALLER: Fire Department 328. Yes, I'm at 210 East I

Broadway, and I've heard some explosions. heard one and then I heard — THE DISPATCHER: World Trade Center, ma'am. THE CALLER: Excuse me? Okay.

It's at the
I

THE DISPATCHER: Trade Center. THE CALLER:

It's at the World

It is at the World

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address. THE CALLER: Well, I just want to do THE DISPATCHER: Fire 328. What's the again? thank you. THE OPERATOR: THE DISPATCHER: What? Okay. What floor is that THE OPERATOR: Hello, F.D.? Hello? Yes, this I think

is PD 179, on the World Trade. they hung up. They're saying —

we got two calls,

one from the 104th Floor and one the 64th Floor. They said they broke the windows out, but they can't breathe. There's too much smoke. I understand. Okay,

THE DISPATCHER:

Repeat the floors again, please. 64th and 104th. Thank you.

THE OPERATOR: THE DISPATCHER:

report that I actually saw the second plane flying into the -THE DISPATCHER: your phone number? THE CALLER: (718) 816-8591. All right. What's

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
f

THE DISPATCHER: THE CALLER: Island into the — THE DISPATCHER: information. THE CALLER:

8591?

It flew right over Staten

Okay, we'll log that

All right. Thank you.

THE DISPATCHER:

THE DISPATCHER: 328. What's the address?
I

Fire Department,

THE CALLER:

Hi.

How you doing?

Listen, we have a second plane flying into the other World Trade Center building. THE DISPATCHER: What's your phone number? you're calling from? THE CALLER: 463-1162. All right. The Fire Okay, we know. What's the number

THE DISPATCHER: Department is there. information. THE CALLER: THE OPERATOR: THE CALLER:

Thank you for the

All right. Thank you, sir. Thank you.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
328.

THE DISPATCHER: THE CALLER: tower is on fire. THE DISPATCHER: THE CALLER:

Fire 328.

Yeah, the World Trade

We're there.

You are there? We're there.

THE DISPATCHER: THE CALLER:

I heard an explosion. We've got a lot of

THE DISPATCHER: things going on there, sir. THE CALLER:

Okay. Thank you.

THE DISPATCHER:

THE DISPATCHER:

Fire Department,

THE OPERATOR: to the World Trade Center. The caller is on the line. THE DISPATCHER: THE CALLER:

328, this is in regards A second plane hit.

Hello, caller? I just saw five

Yes.

minutes ago a second plane. THE DISPATCHER: Okay.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 something? THE DISPATCHER: THE CALLER: Yes, ma'am? THE CALLER: A military plane, very high speed, flying from the south going north. THE DISPATCHER: phone number, please? THE CALLER: 285-1578. 1578? All right. Okay. What's your

THE DISPATCHER: Thank you, ma'am. THE CALLER:

Okay.

Can I.ask you

We are at Pearl and I ' • . Franklin Street at South Bridge Towers in the 16-story building. Should we leave? If you don't feel

THE DISPATCHER:

safe, I would advise you to, but I can't tell you what to do, ma'am, because it's not happening in your building. THE CALLER: Where can we go? What do you mean

THE DISPATCHER: where can you go? Center, okay? THE CALLER:

It's only at the World Trade

Thank you. All right.

THE DISPATCHER:

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 you. THE DISPATCHER: necessary to survive — Can I have your number? I'm 328, but we have If you feel that is address? THE CALLER: Listen, I'm on the 106th THE DISPATCHER: Fire 328. What's the

Floor of the World Trade Center, and we have a hundred people in the room. We need to have

direction on what we should do to stay alive. Should we break a window to get air? THE DISPATCHER: necessary, sir. I cannot — If you feel that's I'm not there. I

cannot advise you. THE CALLER: I'm sorry. I can't hear

THE OPERATOR:

THE DISPATCHER: personnel there. THE CALLER:

Again, my question is: what we should do?

I

need some guidance on how —

We're in a room on 106th Floor.

There's probably

maybe a hundred of us, and the smoke is filling up this room. THE DISPATCHER: Okay. Have you

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Fire Department. Hello? Fire Department 328. Fire Department, 328. Police Operator 1901. must. window? THE DISPATCHER: If you feel you 328, you. THE DISPATCHER: Did you put something covered the doorways? doorways with — THE CALLER: I'm sorry. I can't hear Have you covered the

in the doorway to block the smoke? THE CALLER: Yeah. We're trying to

block the smoke coming in the door. THE DISPATCHER: Okay. All right. Okay? If

it gets really bad, call us back. THE CALLER:

What? I ' ' THE DISPATCHER: We're on the way. THE CALLER: Should we break a

I cannot direct you on that, sir.

thank you.

THE OPERATOR:

It's another call regarding the World Trade Center.

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: Fire, 328. I spoke to THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: you the phone number? THE OPERATOR: 212-254-9273. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: 9273? Yes. Okay. Thank you. His phone number is Okay.

Okay? What floor? He saw it happen. Okay. Did he give

Hello.

someone in one World Trade Center on the 82nd Floor, and he says there are four people trapped by smoke. THE DISPATCHER: Okay. All right.

The Fire Department is trying to cover all the floors as soon as they can, okay. they are. THE CALLER: What? That's 82? Remain where

THE DISPATCHER:

10

1
2 3 4 5 6 7 THE CALLER: 82 east, he said. 82 east?

THE DISPATCHER: THE CALLER:

East. Thank you, ma'am.

THE DISPATCHER: THE CALLER:

You're welcome.

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 side? Trade also.

THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR:

Okay.

Fire 328.

This is PD 1799. Okay. This is about the World I Okay. She said on the Vesey

THE DISPATCHER: THE OPERATOR: side, those little stores. THE DISPATCHER:

The Vesey Street,

THE OPERATOR:

Debris from the World

Trade is falling on the top of those buildings, and you have another little fire starting over there. THE DISPATCHER: the Vesey Street side. Thank you, sir. There is a fire on Thank you, ma'am.

Okay.

11
1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address? THE CALLER: Hello? THE DISPATCHER: Fire 328. What's the yeah. THE DISPATCHER: by the bottom of the door. block the smoke. there shortly. Okay. Put something THE DISPATCHER: THE CALLER: World Trade Center. Fire Department 328.

We are stuck on 83 at One The smoke

We can't get out.

is getting pretty bad. THE DISPATCHER: Can you put something

in the doorway to block the smoke? THE CALLER: We closed the doors,

Put clothing and

The Fire Department will be

What floor are you on, 83?

THE CALLER: THE DISPATCHER: THE CALLER: Yes. Okay.

THE DISPATCHER: THE CALLER:

Okay.

12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 here. THE DISPATCHER: What room are you there. door. smoke. THE DISPATCHER: Department. This is the Fire

What's your location? World Trade Center Two. Two World Trade.

THE CALLER:

THE DISPATCHER: THE CALLER:

86th Floor. 86, okay. Block the

THE DISPATCHER:

Put something in the doorway to block the Okay? Put some clothing in the doorway, All right? What do I do? Take a shirt or towel i

the bottom of the door. THE CALLER:

THE DISPATCHER:

and put it to the bottom of the door to block the smoke. All right? And we are going to send the

firemen there.

All right? Come' on. -JbFe^you okay?

THE CALLER:

THE DISPATCHER: THE CALLER:

I'm suffocating. Okay. Yeah. P.O.? I'm here.

THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

Oh, EMS is already

Are you by yourself? THE CALLER: Well, one person is

13
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 do that. right? in? THE CALLER: THE DISPATCHER: Okay. If you feel it

necessary to get some air, go by the window. Okay? THE CALLER: Go by the window? Yes, and if you have

THE DISPATCHER: to break it, do that. THE CALLER: Okay?

Break the window? If you feel you need

THE DISPATCHER: to do that to breathe. THE CALLER:

Yeah, I do. All right. All

THE DISPATCHER: Okay.

Go ahead and do that.

All right?

THE CALLER: from the window.

I don't see any lights

THE DISPATCHER: THE CALLER: from the window. THE DISPATCHER: Stay low.

Pardon me?

I don't see any lights

Are you alone?

Don't

Get low to the ground and

try to cover your mouth and your nose, okay, with something. Okay? If you can wet it, something wet.

14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 in? THE CALLER: I'm on the 82nd Floor. THE DISPATCHER: What's the address? THE CALLER: Two World Trade Center. What room are you Fire Department 328. are, ma'am. THE CALLER: Thank you. Okay. Evacuation away. I THE DISPATCHER: Then remain where you THE DISPATCHER: THE CALLER: Fire Department 328. THE CALLER: Okay.

THE DISPATCHERS'* All right.

Yes, I'm on North Moore.

Should I be leaving the building? THE DISPATCHER: Trade Center? THE CALLER: No, I'm three blocks Are you in the World

THE DISPATCHER: information.

THE DISPATCHER:

15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: 82. Okay. East or west? 82nd Floor?

THE DISPATCHER: THE CALLER:

West. 82 west?

THE DISPATCHER: THE CALLER:

Yes, southwest corner. Okay. Did you put

THE DISPATCHER:

something by the floor to block the smoke from coming in? THE CALLER: Yes, the door is closed. And you put something

THE DISPATCHER:

by the bottom of the door, some clothing or towels? THE CALLER: Okay. We will. And stay

THE DISPATCHER:

All right?

as far away from the door as possible. THE CALLER: Okay. Stay as low as you Okay?

THE DISPATCHER:

have to to get the air from the bottom. THE CALLER: Okay. All right.

THE DISPATCHER: THE CALLER:

Thank you.

16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Trade. THE DISPATCHER: THE CALLER: Right. THE DISPATCHER: THE CALLER: Two World Trade. plane -THE DISPATCHER: THE CALLER: — Right. that hit Two World Fire 328. you, ma'am. THE OPERATOR: I Thank you. 328. THE OPERATOR: 328, Trade Center Smoke conditions THE DISPATCHER: Fire Department,

again, 88th and 89th Floor. trapped. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

Which building? Two. Tower 2, 88, 89. Yes. All right. Thank

I'm on the 88th Floor on another

There was apparently

There's probably about a

hundred people trapped —.

17 1 2 . 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 the doors. THE. DISPATCHER: THE CALLER: — Okay. on the 88th Floor. All right. Put

THE DISPATCHER: something by the door. THE CALLER:

Okay, we tried to block

We are getting smoke. THE DISPATCHER: But there is more

smoke outside, right? THE CALLER: Shhh, shhh. There's more

smoke outside in the stairwell than inside. THE DISPATCHER: All right. So try to

stay calm, and we will be there as soon as we can. Okay? Try to stay low to the floor. All

right? THE CALLER: question, to be clear. Stay low to the floor. The last thing you want correct? As this, point, A

to do the break a window, THE DISPATCHER:

because there is so much smoke outside, I think it's just as bad, so try not to do that. THE CALLER: Okay. So try not to do that

THE DISPATCHER: as a last resort. Okay?

THE CALLER:

Okay.

Now, listen.

Can

18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 stairwells. you connect me with someone who can give us the — where the stairways are in the World Trade

Center? THE DISPATCHER: That's worse. i THE CALLER: We cannot get out to the stairwell, but we want to know if there is more than one stairwell — At this point, I You cannot go out the

THE DISPATCHER: cannot do that.

We have numerous calls coining 1 Can you tell me exactly

in, I have to re — THE CALLER:

what has happened today? THE DISPATCHER: into the building. THE CALLER: World Trade and Two? THE DISPATCHER: I believe so. We There was a plane in One There was a plane

have -- do you have a radio there you can put on? THE CALLER: We do have a radio. listen to? THE DISPATCHER: The news, 88 am. We don't have a radio.

What station should we

19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 correct. THE DISPATCHER': where you are. Stay low. That's correct. Stay 328. THE DISPATCHER: What's the address? THE CALLER: Trade Center. Yes, I'm at Two World hello? Fire Department, THE CALLER: Okay. Or 1010 am. Okay?

THE DISPATCHER: THE CALLER:

Okay.

Thank you.

THE DISPATCHER:

You're welcome.

I've been talking — Yes.

THE DISPATCHER: THE CALLER:

Go ahead.

Yeah, I'm on 73, and I I've got a

don't think I have much time here. mask on.

The smoke is filling the room. THE DISPATCHER: You blocked the

bottom of the doorway with something? THE CALLER: Yes. The previous

fireman I talked to said stay where you are. THE DISPATCHER: worse in the hallway, sir. THE CALLER: Okay. I think that's Please do. It's

20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Trade. something. 73? THE DISPATCHER: Try to remain calm. there is — THE CALLER: Can somebody — I mean,

I don't think I have much time. THE DISPATCHER: THE CALLER: Okay. Try to —

Can you send a fireman to

We're giving them a list of all the floors. Okay? They will be there as soon as they can. Okay? I got to tell you

They're in the building. THE CALLER:

I don't think I have much time here. I ' • I mean, smoke is really filling this room badly. THE DISPATCHER: mouth with something. Try to cover your

Stay low to the floor and

stay away from the door, okay? THE CALLER: Okay. Anything else?

THE DISPATCHER:

You're in Two World

What room are you in? THE CALLER: . I'm in the west — I'm on

the west side of Building 2 on 73. THE DISPATCHER: rely that information. THE CALLER: Smoke is filling fast. I 73 west, okay. I'll

don't think I got much more than half an hour at

21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 E? Plaza. THE DISPATCHER: Okay, it's a Class THE DISPATCHER: THE CALLER: Fire Department 328. This is the very best. THE DISPATCHER: your oxygen. All right? Thank you. Bye. Okay. Try to retain

THE CALLER:

THE DISPATCHER:

Good morning.

Jessica with ADP security services. THE DISPATCHER: THE CALLER: Yes.

And I was just on the

phone with a different operator for a fire alarm at one Chase Manhattan Bank. 408, and we got disconnected. THE DISPATCHER: alarm company? THE CALLER: ADP. You have an alarm at Okay. This is an It was operator

THE DISPATCHER: One Chase Plaza? THE CALLER:

One Chase Manhattan

22

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: Department 328. THE CALLER: THE OPERATOR: time hearing. Center. THE CALLER: World Trade No. 2. What floor? 105. 105 in east or west? ! • Hello. They are having a hard Fire 328. Fire it. THE CALLER: Thanks. Bye-bye. THE CALLER: Yes. All right. What's

THE DISPATCHER: your call back? THE CALLER:

877-285-7397. Okay. I'll see to

THE DISPATCHER:

This is at Two World Trade

THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE CALLER: stairwells. opened.

What?

You got to open up the

The stairwells have to be

People are trapped. East or west? You

THE DISPATCHER:

23

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 1 concludes at 0900 hours, 23 minutes and 12 seconds. Please stand by for east? THE OPERATOR: I can't hear him. He have people in the stairwells? THE CALLER: stairwells. THE DISPATCHER: the stairwells, sir? THE CALLER: the roof. The stairwells. And to Are there people in You've got to open the

The stairwells are closed. Okay. You are 105

THE DISPATCHER:

says that you have to open up the roof. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: mean Floor 105. The stairwells? Yeah. Okay. He's in Room 105. I

Message 2, a series of phone alarms received on Channel 2. The messages commences at

0900 hours, 26 minutes, and 27 seconds.

24

1
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 2?

THE DISPATCHER: location? THE CALLER: Floor, Building 2. THE DISPATCHER: THE CALLER: Center on THE OPERATOR: Hi.

328.

What's the

Yeah, hi.

On the 83rd

Which building? The World Trade

Building 1 or Building

THE CALLER:

Hold on.

What building?

Second building, second building. 83rd I ' • Floor. There are three people. What room? Room ^ ^ ^ B There are three people in Room

THE DISPATCHER: sir.

Okay.

Thank you,

We'll notify the Fire Department.

They're in the building now. THE CALLER: now? THE DISPATCHER: THE CALLER: Yes. They're in the building

Very good. Is the door blocked

THE DISPATCHER: with the -THE CALLER:

Hold on.

The doors --

25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE OPERATOR: Fire 328. 328, we're going back what are you saying? THE DISPATCHER: Put something at the

bottom of the doorway, the opening where the smoke is coming in. Block it with some clothes. (To Second Person) Block

THE CALLER:

with cold towels, the doorway. THE DISPATCHER: THE CALLER: There you go.

So the smoke doesn't come

into the bottom of the doorway. THE DISPATCHER: you go. THE CALLER: Okay? Very good. Stay low. There you go. There

THE DISPATCHER: THE CALLER:

All right.

All right.

to the location of the World Trade Center in Tower 2 at 105th Floor. THE DISPATCHER: THE OPERATOR: Floor? About a hundred people

trapped, smoke filling up the room. THE DISPATCHER: Did they say east 6r

26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
THE DISPATCHER: THE CALLER: Fire Department 328. west? THE OPERATOR: THE DISPATCHER: Thank you. No. Okay. All right.

Yes, I'm on the 83rd

Floor of the World Trade Center, One World Trade. THE DISPATCHER: THE CALLER: the hallways. this floor. THE DISPATCHER: Okay. We got a lot Building 1? ! Yes, we've got smoke in

We have got 10, 12 people on

of people trapped in the building, different floors. Have you put something by the

bottom of the door to block the smoke? THE CALLER: Yes. I did. Try not to panic. We

THE DISPATCHER:

are going to be there as soon as we can. Stay low. The smoke rises. Okay. Okay?

THE CALLER:

You are going to

be here as soon as you can?

27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 .17 18 19 20 21 22 23 24 25 on? THE CALLER: 88. This in Building 2. 88? Okay. I can Stay THE DISPATCHER: What is the address? THE CALLER: Center. We are in the World Trade Fire Department 328. Message 2 concludes at 0900 hours, 28 minutes and 29 seconds. Please stand by for THE DISPATCHER: We are in the

building now covering all the floors, okay? THE CALLER: Okay, thank you.

Message 3, a phone alarm received on Channel 2. The message commences at 0900 hours.

There will be four minutes and 34 seconds.

We've been calling for awhile. We

don't know what the status is, because people are starting to pass out up here. People are getting nervous. THE DISPATCHER: What floor are you

THE DISPATCHER:

only tell you to try to remain calm.

28 1 2 3 4 5 6 7 8 9 1.0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 bad. THE DISPATCHER: panic and your fear. I understand your i We are in the building, and we are doing the best we can to get to all the buildings. THE CALLER: status? THE DISPATCHER: you on that. No. I cannot update I ' • I can only ask you to remain Okay? Can we get any type of low to the ground. The smoke rises. Keep

your mouth covered, if you can. THE CALLER: It's bad.

All right?

It's really

calm and stay where you are. THE CALLER: who can update me? and death. THE DISPATCHER:

Can I speak to someone This is a matter of life

I understand that.

It is for hundreds of other people also, sir. Okay? We are doing the very best we can. We are in the building. We are

getting to you as soon as we can. THE CALLER: What do we do? Remain calm. Stop

THE DISPATCHER:

using all your oxygen up in the room.

29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 4 concludes at 0900 hours, 38 again? THE DISPATCHER: THE OPERATOR: 328. Thank you. Message No. 3 concludes at 0900 hours, 35 minutes and 30 seconds. Please stand by Okay? THE CALLER: Okay, okay. All right.

THE DISPATCHER:

for Message 4, a phone alarm received on Channel 2. The message commences at 0900

hours, 37 minutes and 54 seconds. THE DISPATCHER: THE OPERATOR: Fire Department 328. PD 2110. We got in

Building No. 2 on the 103rd Floor. THE DISPATCHER: THE OPERATOR: 103? Right. I got two males

up in the office there. THE DISPATCHER: THE OPERATOR: Okay.

What's your number,

30

1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
THE DISPATCHER: THE OPERATOR: Fire 328. minutes and 10 seconds. Please stand by for

Message 5, another series of phone alarms received on Channel 2. The message commences at 0900 hours, 38 minutes and 54 seconds. THE DISPATCHER: THE CALLER: Fire Department 328. I'm on the There

Yes, ma'am.

88th Floor of Two World Trade Center.

is smoke, and there's fires near the lobby. We need some direction on what to do. I need to talk to someone with any I guidance. Connect me with maybe a fireman that has a walkie-talkie in the building. THE DISPATCHER: right now. Sir, I can't do that I'll

You're on the 88th Floor.

notify where you are. 2, right? THE CALLER: Yes.

You are in Building

THE DISPATCHER:

Okay.

Thank you.

They're on the line,

31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 low. sir. THE CALLER: Okay, thank you. Ma'am?

THE DISPATCHER: THE CALLER: 93rd Floor. THE DISPATCHER: THE CALLER:

Fire Department 328. My son is on the

Okay.

What building?

The second building. Building 2, 93? There's twenty He said it's

THE DISPATCHER: THE CALLER: 93.

people with him up there.

getting harder and harder to breathe because of the smoke. THE DISPATCHER: Okay. Tell him to

put something cold and wet by the door to block the smoke. THE CALLER: Should they all try to

get into one office, ma'am? THE DISPATCHER: Yeah. Tell them to stay

If they can remain as far away Okay?

from the door as possible. THE CALLER: Okay.

THE DISPATCHER:

Just stay low and do

not try to talk too much, get the air in their lungs, keep their mouths covered and

32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message No. 5 concludes at 0900 hours, 40 minutes and 25 seconds. Please stand by back. 93. quiet, okay? THE CALLER: Okay. But we will notify The

THE DISPATCHER:

the Fire Department that we're there. room they're in, I'll notify them.

Okay?

They are checking all the floors now, all right? THE CALLER: Okay. Tell them it's

And again it's the second building. THE DISPATCHER: Is there a wing, east

or west? THE CALLER: minute? I Can you hold for a

I got to run. No, I can't. Call

THE DISPATCHER: All right? THE CALLER:

Okay.

for Message No. 6, a phone alarm received on Channel 2. The message commences at 0900

hours, 41 minutes and 54 seconds. THE DISPATCHER: Dispatcher 313.

33 1 2 3 4 5 6 7 8 9 10 11. 12 13 14 15 16 17 18 19 20 21 22 23 24 25 805. THE DISPATCHER: All right. We are Floor? THE CALLER: Yes. Smoke. You got a What's the address? THE CALLER: .Yes, hi. I'm sure you

know the World Trade Center is — THE DISPATCHER: What's the problem? THE CALLER: We just received a second Yes, okay, sir.

phone call from my friend's sister. THE DISPATCHER: the building? What's the address of

Which one? I think it's Two World They're

THE CALLER:

Trade Center on the 106th Floor. trapped in the hallway with smoke. THE DISPATCHER:

Trapped on 106th

THE DISPATCHER: phone number? THE CALLER:

Their cell phone number?

I have my phone number. THE DISPATCHER: your phone number. THE CALLER: (212) 809-1111, Extension All right. Give me

34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 358. THE DISPATCHER: THE OPERATOR: Right. From Nassau we have at THE DISPATCHER: THE OPERATOR: Dispatcher 313. Hi. This is Queens Message 6 concludes at 0900 hours, 42 minutes and 40 seconds. Please stand by for you. THE CALLER: Thank you. going to check it out. THE CALLER: Thank you.

Should I call back with

their cell phone number? THE DISPATCHER: phone number? THE CALLER: I'll call you back. THE DISPATCHER: All right. Thank I'm going to get it, and You got the cell

Message 7, a phone call received on Channel 2. The message commences, at 0900 hours, 43

minutes, and 44 seconds.

35 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 7 concludes at 0900 hours, 44 minutes and 22 seconds. Please stand by for the One World Trade a report of 50 people trapped on the 104th Floor in the northwest corner. The floor is burning out from

underneath them. THE DISPATCHER: Okay. One World

Trade Center, 50 people trapped on the northwest corner. THE OPERATOR: Northwest corner of the

104th Floor, and the floor is burning out from under them. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: Okay, Sheila. Okay.

Sheila, right? Right. High, it's Jeanie.

Bye-bye. Thank you.

THE DISPATCHER:

Message 8, another series of phone alarms received on Channel 2. Message commences at

0900 hours, 46 minutes and 14 seconds.

36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 in?

THE DISPATCHER: Hello? THE OPERATOR: THE DISPATCHER: THE OPERATOR: is in the building. sir? THE CALLER: THE OPERATOR: Yes.

May I help you?

313? Yes. 1935. I got a man who Hello,

Go ahead, sir.

A gentleman on the line

at Two World Trade Center on the 88th Floor. 1 THE DISPATCHER: Hello, sir? THE CALLER: My name is What building are you

THE DISPATCHER:

THE CALLER: Floor.

In Two World Trade, 80th

THE DISPATCHER: . THE CALLER:

80th Floor?

People are starting to

break windows, and they can't breathe. THE DISPATCHER: — Okay. You don't know

you are on the 80th Floor, and people

are having difficulty breathing there. THE CALLER: And they are starting to

37

1
2 3 4 5 6 7 break windows, which I think more smoke is coming toward us. THE DISPATCHER: number up there. sir. THE CALLER: The phone number? P.O., could you help Give me your phone

Give me your phone number,

THE DISPATCHER: 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE CALLER: THE OPERATOR: THE DISPATCHER: THE CALLER: THE DISPATCHER: THE DISPATCHER: THE OPERATOR:

him out with the phone number?

What is it?

The one -I have is

No, it's Okay,

J ^ Ail |V

ri9ht-

We

are going to relay this to the Fire Department. Okay? All right, sir?

We are going to relay this to them, all right? you. THE OPERATOR: leave the line open? Sir? Do you want to At this time. Okay? Thank

I'll stay on the line

38 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: 313. May I help with you. You don't have to talk. Okay?

THE CALLER:

Can you tell me where the

fire is, what other calls you've had? THE OPERATOR: A lot of calls. I

can't tell you exactly, and I just want to make sure. You said you were on the 88 or
I

the 80th Floor? THE CALLER: 88th. Hold on. Ma'am?

THE OPERATOR:. Okay. THE CALLER: THE OPERATOR: THE CALLER: Ma'am?

Yes. I ' You need to have the Fire People are starting

Department get up here. to pass out.

I'm going to put j all that down for the Fire Department and let them know that. All right? THE CALLER: (To Second Person) Give me something to I'm telling them now.

THE OPERATOR:

Okay.

^ ^ H is it better? ^ ^ break it.

39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 floor. Floor? THE CALLER: I'm the only one on the you? THE OPERATOR: Okay, F.D.? Yes. We have a caller

THE DISPATCHER: THE OPERATOR: on the line. Center. THE DISPATCHER: with him. Hello?

Okay.

He's at Two World Trade

Okay.

Let me speak

THE CALLER:

I'm on the 100th Floor. You're on the 100th

THE DISPATCHER:

I'm in the northwest conference

room, and I can barely breathe now. THE DISPATCHER: You are on the

northwest conference room? THE CALLER: Yes. Give me the phone

THE DISPATCHER:

number you are calling from there. THE CALLER: THE DISPATCHER: THE CALLER: Yes. All right. We are

THE DISPATCHER:

going to relay the information to them.

40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 you? THE CALLER: Hi. Yes. We are on the Message 8 concludes at 0900 hours, 49 minutes and 39 seconds. Please stand by for Trade. Okay? THE CALLER: (Inaudible). Okay. 100th Floor,

THE DISPATCHER:

northwest conference room. THE CALLER: Two World Trade. Yes, sir, Two World We'll have

THE DISPATCHER:

Okay, we'll be there.

them come upstairs. THE CALLER: All right. Thank you, sir.

THE DISPATCHER: THE OPERATOR:

Your number, F.D.? I . THE DISPATCHER: 313, P.O. THE OPERATOR: Thank you.

Message 9, a phone alarm received on Channel 2. The message commences at 0900 hours, 52

minutes, 43 seconds*. THE DISPATCHER: ^13. May I help

83rd Floor of the World Trade Center, No. 1.

41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 THE DISPATCHER: THE CALLER: One World Trade?

Right. On the 83rd Floor?

THE DISPATCHER: THE CALLER:

And we're 13 people, and

we have a sick person here with asthma, and we have smoke, and the fire alarm is going off right now. THE DISPATCHER: THE CALLER: Right, right.

We have no instructions.

Can you please tell us if the fire is above us or below us? THE DISPATCHER: THE CALLER: We haven't --

World Trade Center One. Listen, I know. I

THE DISPATCHER:

can't tell you anything at this time, the fact that the fire is spreading to, because we got people on the 100th Floor and the 104th Floor also trapped, so we're going to relay this information to the Fire Department. All I can tell you at this point just stay there at this time, and we'll have the EMS assist you. THE CALLER: Is there anything we can

42 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 do at the present time for the smoke? THE DISPATCHER: Hold on a second.

Just give me your phone number there. THE CALLER: our phone number? (To Second Person) What's Hold on, please. Okay.

THE DISPATCHER: THE CALLER: THE DISPATCHER: second, all right? THE CALLER:

Okay.

Hold on a

Hold on a second. Thank you. Hold on a second. I . Miss? Hello? Ma'am, hold on.

THE DISPATCHER: THE CALLER:

THE DISPATCHER: THE CALLER:

Hello? Hold on a second.

THE DISPATCHER: THE CALLER:

Do you know if it's still Hello?

on fire, World Trade Center One? THE DISPATCHER: THE CALLER:

Hello, listen —

Can you tell me if it's

on fire still, World Trade One? THE DISPATCHER: That I cannot. We

have a lot of smoke in the area in the building. Just stay where you are. Okay? They

are going to get to you.

43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 I'm going to have EMS pick up the asthmatic. Just stay where you are, because

they are trying to get to some people throughout the building, okay? THE CALLER: You can't tell me if in

World Trade Center One, if it was above us or below us? THE DISPATCHER: got two buildings. THE CALLER: Right, I understand. Stay where you are. I have no idea. We

THE DISPATCHER:

They will get to you, okay? THE CALLER: How will we know what I mean, we

direction are we going to have? are not getting any — THE DISPATCHER: worry about the fire alarm.

Okay, listen. It's going to

Don't

continue to ring, because due to the whole building filling with smoke, it's going to continue to ring. The Fire Department is there. They

are trying to get up to the floors as quick as possible. THE CALLER: What do we do in the

44

1

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

interim as far as the smoke is concerned? Because it's very smoky in here. THE DISPATCHER: THE CALLER: I understand that. I

What do we do, though? Are we

mean, what is the best thing to do?

supposed to put, like, clothes with water? THE DISPATCHER: Are you near a

bathroom where you can put like towels down or something? THE CALLER: front of the doors. I THE DISPATCHER: do that. this time. THE CALLER: in here? THE DISPATCHER: me? Are you listening to I How will they know we are Well, I advise you to I advise you not to open the door at We can put towels in

I know you are in the building.

sympathize with that. information.

Just give me the

I'm relaying the information

directly to the Fire Department over the radio. You hear them talking? they talk. THE CALLER: All right. They know This is exactly the way

45 1

2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

we're on the 88th Floor? THE DISPATCHER: Yes, this is what -They are

this is the information I took for you.

being notified that you are on the 83rd Floor with 13 people trapped. asthmatic. They have — one is One

I'm going to relay that to them.

World Trade Center, okay? THE CALLER: instructions what to do. THE DISPATCHER: you what to do. at this moment. It's too hard to tell As far as getting

I could tell you to stay there I could not tell to you go out You probably can't see. Just

into the hallways.

like you say, the room is getting filled with smoke. It's best to stay there, because I'm

going to relay this information to the Fire Department on the radio. THE CALLER: that's going off now — THE DISPATCHER: THE CALLER: Don't worry about it. Okay. So the fire alarm

No, but I mean as to

that's what they will give you a message on as to what to do. THE DISPATCHER: No, no. They are

46 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 9 concludes at 0900 hours, 58 minutes and 15 seconds. Please stand by for that. though — THE DISPATCHER: come up to you. noise. They are going to going to come up to you. THE CALLER: If our doors are closed

You are going to hear the They

They are going to come up to you.

have to check every floor in that building. THE CALLER: last in here? THE DISPATCHER: I cannot tell you How long will the air

I'm not there, so I cannot tell you. I . THE CALLER: Can I speak to somebody

in the Fire Department? THE DISPATCHER: Department, miss. This is the Fire hold on, P.O. You

This is —

want to hold on with her? THE CALLER: Hello? She is going to hold

THE DISPATCHER: on with you, all right? THE CALLER:

Thank you.

Okay.

47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 with smoke? THE OPERATOR: It's full of smoke, and Floor. I help you? THE OPERATOR: This is police operator Message 10, a phone alarm received on Channel 2. The messages commences at 1000 hours, 17 minutes and 41 seconds. THE DISPATCHER: Dispatcher 313. May

2215 at 130 Liberty Street. THE DISPATCHER: THE OPERATOR: 130 Liberty, okay.

Inside the —I'll

spell it because I can't say it. D-E-U-T-S-C-H-E. THE DISPATCHER: THE OPERATOR: Okay. Bank?

Yes, on the 22nd They said

You have people trapped there.

it's right across the street from the World Trade. THE DISPATCHER: And it has filled

he said the floor has fell out of the building where he is. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: The floor? Underneath him, yes. Okay. What's the

48 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Message 10 concludes at 1000 hours, 18 minutes and 49 seconds. Please stand by for you. again? THE OPERATOR: THE DISPATCHER: THE OPERATOR: THE DISPATCHER: on the 22nd Floor. 2215. 2215? Yes, And this here bank is phone number there? He's calling from. He's calling from a

THE OPERATOR:

cell phone, I don't know, and he disconnected. THE DISPATCHER: Okay. Your number

The floor fell underneath?

THE OPERATOR:

Yes. I ' ' ' THE DISPATCHER: Okay. Thank you. • 313 is mine. THE OPERATOR: Okay I got it. Thank

Message 11, a phone call received on Channel 2. The message commence at 1000 hours, 21 minutes and 11 seconds.

49 1 2 3 4 5 THE DISPATCHER: THE OPERATOR: Dispatcher 380.

This is Queens 317. 45 employees

Just got a call from Nassau P.O. are trapped on the 97th Floor. THE DISPATCHER: THE OPERATOR: THE DISPATCHER:

97th Floor? Yes. What building? He just said World

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 address. favor.

THE OPERATOR: Trade Center.

He didn't have any address. All right. Do me a

THE DISPATCHER:

Next time these guys call, see if they

are in the One or Two tower. THE OPERATOR: Yes. I asked for an

He said he didn't know. THE DISPATCHER: THE OPERATOR: THE DISPATCHER: THE OPERATOR: Okay. 97th Floor?

Right. Thanks, hon. Bye-bye

All right.

Message 11 concludes at 1000 hours, 21 minutes and 37 seconds. This will conclude the

recordings for Channel 7 and Channel No. 2.