76-A GOR5 HBFC Faisal Town Lahore +92 42 35160372 0323-8605555 Brief Biography Father’s name: Anwar Hussain Mirza Marital Status: Married Date of Birth: 03-01-1985 Religion: Islam Nationality: Pakistani N.I.C. #: 35202-8109276-7 SUMMARY OF QUALIFICATIONS Successfully passed all the examinations of M.Sc. B.Sc. and F.Sc. Successfully completed internship at PU FM Radio 104.6 as a presenter Successfully completed internship at Time and Vision Advertising Agency as a client Agent Successfully completed a research project in final Year of M.Sc. regarding a TVS advertisement PROFESSIONAL CAREER OBJECTIVE I always like to do the work that puts me on a growing edge. EDUCATIONAL QUALIFICATION Diploma in Human Resource Management Pakistan Institute of Management (PIM) Masters of Communication Studies (M.Sc.) Institute of Communication Studies, University of the Punjab, Pakistan Bachelors of Communication Studies (B.Sc.) Institute of Communication Studies, University of the Punjab, Pakistan Intermediate in General Science (F.Sc.) Formanites College, Lahore, Pakistan Matriculation The Punjab School

2009 (69%) 2006 (GPA 3.39)

2002 (1st Div.) 2000 (1st Div.)

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INTERNSHIP EXPERIENCE Worked at PU FM radio 104.6 as a presenter. Part of a team of young enthusiastic people at that radio station in 2006. Worked as a client agent in Time and Vision Advertising Agency. Handled different clients and projects successfully 2007. Worked as an Editor in News Paper The Post 2010. Worked in Channel 5 as MCR & NCR Assistant 2010. WORK EXPERIENCE Tenure: February 2007-2010 Accomplishments

Warid Telecom Pvt. Ltd Positions Official Line Help  

Location: Lahore

Provided technical assistance to Warid and Wateen employees, officials, and franchises. Analyzed different issues and escalated them to the relevant department such as Operations, Subscriber Support, Complaints Support, Credit & Collection, Bill Delivery, Correspondence and Outbound for their

Surprise award on Auditing Tabs accesses nationwide.  Delivered daily reports to management about company revenues & customer complaints. vehicles record.May 2011 Location: Lahore  Working as an admin officer in engineering kinetics.  Handled the entire complaints nationwide of TABS (Oracle) of Warid.  A thorough knowledge of CRM being used. Worked as NLE (Non Linear Editor) Worked on Assignment Desk PERSONAL CHARACTERISTCS Strengths Committed to Work.Ltd Tenure: January. Reading Articles and increasing my English language vocabulary. Engineering Kinetics Pvt.  Inbound Corporate Customer Services    March 2010 . update documentation and filing record of department. Table Tennis. Watching NEWS Language and degree of proficiency English and Urdu Excellent in reading. cleanliness of building.Official Help Line Employee of the Month. Always willing to learn and welcome the challenges. Admin Officer  Maintaining head office employees attendance.resolution and improving company image.  Regularly attended training and coaching sessions conducted. writing and speaking Punjabi Proficient in speaking Computer literacy Microsoft Word Microsoft Excel Microsoft PowerPoint Proficient in technicalities of internet searching and browsing Well conversant with social networking websites REFERENCES: Shall be available as per request. AWARDS/ACHIEVEMENTS  January 2009 . and video games.  Conveying customers’ feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.  Taking immediate and all possible measures to resolve customer’s problem keeping company policies in view. security record. Execution of collective plans to achieve goals of first call resolution. . Looking after Trainee general administration work in head office and local projects.August 2011 Location: Lahore Majorly did crime reporting along with general reporting of News. Listening to music. Learned about organization’s products and services and kept up-to-date with any changes to them. C42 (Media Channel) Reporter    Tenure: May. Business Analysis Executive Provided information about products and services to the customers. a Team player and proficient in Multi-tasking Entertaining Activities Playing Cricket.

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