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STATEMENT OF WORK

OBJECTIVES The primary objective of this project is to build an ERP with additional security features (biometrics functionalities) for accessing various facilities within the university. SCOPE The project scope of work includes:  Conduct Fit Analysis for the first 4 weeks. The deliverables out of this analysis will be: o Project blueprint that shall be the basis for project scope definition. In addition to scope, the following elements shall also be included in the blueprint and agreed to by both parties:         Establishment of acceptance criteria. Project payment milestones or invoicing mechanism.

o Detailed functional specifications including Gap identification Implementation will be ready to support current user base of approximately 300 in a single location. Provide support to User Acceptance Test (UAT) (to be performed by CLIENT) Post-release support and maintenance for 30 days Setup support environment at INTEGRATOR Offshore facilities Support setting-up of production environment (at CLIENT‟s site or INTEGRATOR site depending on whether CLIENT purchases option for hosting) Work with existing team members that are dedicated to ensure smooth knowledge transition. Scope of work does not include   Migration of data residing on outside environments not identified in requirements. Additional equipment needed to support implementation not identified in requirements.

Some artifacts like detail documentation will not be part of this implementation. speed of delivery.   Formal ERP training of existing resources Any Business Process Reengineering Technology Approach Implementation Modules       Registration/ Enrolment Finance management Examination management Library management Open and distance learning Procurement Technologies: Technology selection will be completed within 4 weeks of the start of the work as part of the Fit Analysis. the process and artifacts will be modified to fit this timeline. As the project has a very aggressive timeline. quality and performance. Package Implementation Process Overview: INTEGRATOR plans to utilize on-time methodology for implementation. This project will implement existing packages for achieving the base business functions of the project. As the project has a very aggressive timeline. 1|Page . Some artifacts like detail documentation will not be part of this implementation. At this point INTEGRATOR is assuming that CLIENT recommendation of ERP Package implementation will be in line with the results of this Fit Analysis. Project Approach INTEGRATOR’S Organizational Structure: INTEGRATOR‟s organizational structure provides “One Face to the Customer” that ensures responsiveness. the process and artifacts will be modified to fit this timeline.

a detailed documentation of the results gathered during requirements workshops. They will. and implementation sequence  Establish the project organization and relevant committees and assign resources Phase 2: Business Blueprint Our team will try to achieve a common understanding of how the company intends to run the applications to support their business. The result is the Business Blueprint. 2|Page . The system configuration methodology will be provided in two work packages: Baseline (major scope). and final configuration (remaining scope). and also to refine the original project goals and objectives and revise the overall project schedule. Other key focal areas of this phase are conducting integration tests and drawing up end user documentation. budget plan. Phase 3: Realization All the business process requirements will be implemented based on the Business Blueprint.Phase 1: Project Preparation During this phase our team will go through initial planning and preparation for ERP project.  Define project goals and objectives  Clarify the scope of implementation  Define project schedule.

monitoring system transactions. The final preparation phase also serves to resolve all critical open issues. User Acceptance Test During the requirements refinement phase.Phase 4: Final Preparation The final preparation will be completed (includes testing. Support After the ERP is functioning in the production environment. end user training. The most important elements include setting up production support. the support process will be followed. pre-production environment to live production operation. to report and address issues and/or defects. and optimizing overall system performance. During the UAT period. the CLIENT ERP UAT team members will validate that the ERP site performs as required using a mutually agreed upon process. A UAT team will be created consisting of CLIENT business process owners who either wrote the business requirements or are innately familiar. Phase 5: Go Live & Support The purpose of this phase is to move from a project-oriented. 3|Page . Deliverables The key deliverables for this project are described below. system management and cutover activities) to finalize read to go live. All deliverables will require sign-off by CLIENT. INTEGRATOR will work with CLIENT Project Manager (PM) to establish acceptance criteria that are refined into a set of test cases.

Likelihood Low Impact High Mitigation Approach Review engagement plan with Initiative Sponsor at engagement startup so that resources can be secured as early as possible.Process Stage Fit Analysis Finalize Requirements Deliverables and Description Finalize the functional and performance requirements Define scope to meet budgetary and Acceptance Criteria Customer Sign-off (Project Preparation) Business Blueprint timing constraints. 4|Page . raising issues with the Initiative Sponsor immediately. Define blueprint for implementation and identify Gap Customer Sign-off Realization Final Preparation Go Live & Support Schedule    Risks Customer Acceptance Customer Acceptance Customer Acceptance Customer Sign-off Customer Sign-off Customer Sign-off 34 to 40 weeks from start of project Details of scope and timeline to be decided during Fit Analysis (within 4 weeks of start of project) Schedule Risk: High Risk CLIENT personnel will not have sufficient availability to provide the required input to complete deliverables according to the schedule.

Med High The INTEGRATOR PM will work with CLIENT to identify the Gap. Med Med Degree to which system documentation exists will be identified during the first week of the engagement. ERP „Vanilla‟ version (with little or no customization) does not meet CLIENT Base Requirements.  Project will be time and material basis and the budget will be managed jointly during the blueprint phase by defining scope that meets budget constraint. Compelling business event(s) may cause CLIENT resource constraint. the INTEGRATOR initiative manager will work with CLIENT to identify back-up resources.Information on existing system functionality and processes are not readily available. CLIENT will have production ready environment as defined in the Fit Analysis results. CLIENT understands that this SOW is based on INTEGRATOR‟s high level understating of CLIENT requirements and CLIENT‟s willingness to jointly define scope to meet timeline and budgetary constraints. we will make changes to the engagement Statement of Work (SOW) accordingly. If this level of documentation is inadequate.      No new requirements are identified that compromise the timeline and budget There are no material limitations in integration with existing system. CLIENT will work with INTEGRATOR to jointly define the final scope during FIT Analysis. Low High Before beginning the initiative. ASSUMPTIONS The following are the key engagement assumptions on which this proposal is based. 5|Page .

5. 7. or long delays in gaining access to CLIENT resources (Subject Matter Experts (SME). 4. Utilize all resources efficiently to minimize costs and maximize productivity. 8. Encourage a true partnership with the client team. 9. and documentation). 2. 3. Provide qualified personnel to fill all designated roles on the initiative. Raise any issues which arise on the initiative to the CLIENT Program Champion. and deliverables. 3.the scope of the engagement will not be changed without written approval of the Program Champion). direct and manage the initiative team (INTEGRATOR and CLIENT personnel). 6. 5. Provide written approval to and from the Program Champion for any changes in scope (it is imperative to closely manage the scope of the engagement . Own responsibility for delivering all deliverables as designated in the appropriate sections of this document. CLIENT and INTEGRATOR shall jointly decide a resolution plan that may require INTEGRATOR to consult with ERP vender directly to resolve the cause of the failure in order to maintain successful delivery of the project goals. Should the schedule and/or successful testing of any phase of this project be materially impacted. 6|Page . INTEGRATOR will need timely responses from CLIENT. Document and prepare for CLIENT signature any identified changes in scope. Provide INTEGRATOR with timely feedback on all changes. Work aggressively to minimize the lack of availability. issues. Perform work as identified in this SOW 2. technical experts. Lead the engagement. Commit its senior management to actively support this effort – in order to meet the project schedule. 4. CLIENT RESPONSIBILITIES 1. Monitor costs and schedule closely and report status on a weekly basis. Encourage a true partnership with the consulting team.INTEGRATOR RESPONSIBILITIES 1.

All H/W and S/W required for production environment. Prompt sign off on all approved deliverables 8.6. The undersigned individuals who execute this SOW represent and warrant that they have full legal authority to execute this SOW and thereby bind the parties to full performance. INTEGRATOR CLIENT By: _____________________________ Name: ___________________________ Title: ___________________________ Date: ___________________________ By: _____________________________ Name: __________________________ Title: ___________________________ Date: ___________________________ 7|Page . connectivity & support system during the project. 7. Program manager will review the project status with the Program Champion on a weekly basis. 9. Providing office space.