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SANDRA COLES-BELL, MA, SBB(ASCP) Takoma Park, Maryland 20912 Home: 301-891-2117 Cell: 301-332-2021 smcbell@tmo.blackberry. Performance-driven professional with extensive experience in leading classroom training sessions and executing on-line program agendas within diverse environments. Drives organizations educational and employee engagement in alignment with organizational rules, regulations and guidelines. Participates in major projects that improve efficiency, effectiveness and productivity. Provides resource interventions as requested. Leads organizations administrative activities, such as curriculum development, program management and staff oversight. Champions adult learning theories within comforting, supportive environments. Collaborates in team projects, resolving problems, and engaging in rapid informed decisionmaking. Provides employee and employer advisory. Plays a key role in organizations diversity issues. Exhibits strong communication skills in support of people interactions and leadership. AREAS OF EXPERTISE Education/Training Program/Project Management Learning Management System Administration Instructional Design Employee Engagement Workforce Development Employee Relations Leadership Training Consultant Management Facilitation Budget Management Website Management Event Coordination Diversity PROFESSIONAL EXPERIENCE HOLY CROSS HOSPITAL, Human Resources, Silver Spring Maryland 2009-2013 Organizational Learning and Development Manager (2010 -2013) Served as the organizational learning and development manager supporting the organizations mission by improving management effectiveness and employee engagement. Implemented developmental and educational services. Provided organization with ongoing assessment of learning needs of supervisors and managers. Responsible for providing new employee orientation as a presenter and facilitator. Major Achievements: Implemented School at Work Program with 3 graduating cohorts Employee Engagement participation increased 10% annually Gained extensive knowledge in the handling of discipline issues. Designed and implemented Education Council to coordinate training initiatives throughout the hospital Organizational Development Specialist (2009-2010) Redesigned the new employee orientation program power point presentation to consolidate individual presentations. Facilitated focus groups to obtain information following newly implemented employee engagement survey. Subject matter expert for Avatar/HR Solutions survey.

AMERICAN RED CROSS BLOOD SERVICES, Baltimore, MD 2006-2009 Assistant Director, Hospital Services Held full responsibility for the coordination of blood product distribution, customer service, fleet management and order prioritization for hospital customers in the MD/DC/VA/PA region. Ensured that all federal and local regulatory aspects of the storage and shipment of blood and blood products. Major Achievements: Drove department consolidation and cohesiveness under new structure for department leadership within three months. Addressed severe staffing shortage by selecting, hiring and training high performing staff within six months of hire. Coached, mentored and applied ongoing self development to significantly improve quality, increase accountability and strengthen team integration. NATIONAL MINORITY AIDS COUNCIL Washington, DC 2001-2006 Assistant Director, Technical Assistance and Training Led the reorganization of the technical assistance and training program to align with expectations of the Center for Disease Control. Restored contractual and grant requirements. Transitioned the consultant pool by obtaining and reviewing consultant reviews from technical assistance assignments. Major Achievements: Reconfigured consultant pool to ensure quality and excellent performance within 6 months of hire. . Revised and reproduced 15 technical assistance manuals and provided them in digital formats. PUBLC BENEFITS CORPORATION, Washington, DC 1998-2001 Program Director, DC Kids Led program implementation for ensuring medical and behavioral assessments performed for children in foster care program between placement assignments and reassignments. Major Achievements: Initiated training of CFSAs social work personnel to ensure timely access to the new program BENOVA, INC. Baltimore, MD 1996-1998 Regional Director, HealthChoice Led program implementation for state of Maryland Medicaid Managed Care Program . CHILDRENS NATIONAL MEDICAL CENTER Washington, DC 1985-1996 Program Director, Community Pediatric Health Center (1987-1996) Blood Bank Supervisor, (1985-1987)

NATIONAL INSTITUTES OF HEALTH, Bethesda, MD 1978-1985 Assistant Blood Bank Supervisor, (1980-1985) Blood Bank Technologist and Student (1978-1980)

EDUCATION Masters of Arts in Administration University of Maryland University College, Adelphi, Maryland Bachelor of Arts in Biology Lincoln University, Lincoln University, Pennsylvania

PROFESSIONAL DEVELOPMENT Color Code Facilitator Certification Workforce Development Specialist VOLUNTEER AND CIVIC EXPERIENCE Parish Advisory Board Nativity Catholic Church Evangelization Committee Chair Washington DC Cursillo Community External Palanca Coordinator City of Takoma Park, Maryland 4th Appointment to Personnel Appeals Board Toastmasters International District Governor (2008-2009) Lt Governor Education and Training (2007-2008) Lt Governor Marketing (2006-2007)

PUBLICATIONS TRANSFUSION Alloimmunization of Two Multi-Transfused Patient Populations LABORATORY MEDICINE Acute Intraoperative Hemolysis Following Rapid Infusion of Hypotonic Solution

SANDRA COLES-BELL Takoma Park Maryland 20912 Home: 301-891-2117 Cell: 301-332-2021