PHF.G.A.W.G.GALGAMUWA Direct r Ge!er"# E%. Lie&te!"!t VNF E%. Direct r F rei*! A++"ir, -N"ti !"# Y &t. Ser(ice, C &!ci#/

G.A.AMODHA GALGAMUWA CEO$Direct r Lie&te!"!t Sri L"!'" N"() Direct r -N"ti !"# Y &t. Ser(ice, C &!ci#Mi!i,tr) + ) &t. A++"ir, 0 S'i##, De(e# 12e!t/

F r3"r4
The influence of human personality upon the functional efficiency of an organization and its personnel has been widely recognized. The personality can also be modified to a certain extent. Accordingly, recent years have seen a variety of efforts by professionals in various fields to design courses that will help develop certain positive trends in personality. The objective of such courses is to remove or screen out those barriers or obstructions that stand in the way of the expression of individual personality, through a process of training.

The present module on personality development is specifically design to cater to the demands of training courses organized for the staff members of various organizations, in order to improve functional efficiency. The module covers 11 areas. When effectively operationalised, the module should ensure that participants are given ade uate opportunity to gain s!ills that will help improve their functional efficiency.

This module is prepared and executed by Amasa "nstitute of #rofessional $tudies in collaboration with %lobal &nvironment 'outh &ducation (oundation )%&'&(* +olombo under the $upervision and direction of ,r.Amodha %algamuwa, +&-./irector and ,r. %algamuwa, /irector %eneral, %&'&(. The (oundation, since its inception in 1010 has consistently catered to the educational needs of $ri 2an!an youth by obtaining placements in "ndian 3niversities for pursuing "ndian /egrees. $imilarly, the (oundation also provides exposure to personnel employed and school leavers, to improve professionalism and promote efficiency through carrier based programs such as #ersonality /evelopment, &nglish for 3niversity $tudies and +ertificate./iploma +ourses in $ecretarial #ractice. (ashion 4 Apparel.


05. P"c'"*e + Per, !"#it) De(e# 12e!t 06. Pr *r"22e Sc.e4&#e 03. Le"4er,.i1 07. I!ter1er, !"# Re#"ti !, 08. C 22&!ic"ti ! i! r*"!i9"ti !, 0:. Stre,, M"!"*e2e!t 0;. Gr &1 D)!"2ic, "!4 Te"2 B&i#4i!* 0<. C !+#ict M"!"*e2e!t 0=. Per+ r2"!ce A11r"i,"# 50. Ti2e M"!"*e2e!t 55. M ti("ti ! 56. S'i## De(e# 12e!t 53. Se%&"# re1r 4&cti(e He"#t. 57. >&e,ti !!"ire,

P"c'"*e + Per, !"#it) De(e# 12e!t

The training module is aimed at the promotion of the strategies for the personality development of the participants. The rationale behind this endeavor is the recognition of the multifaceted influence of the personality of the employees upon organisational effectiveness.

The objective of the training programme is to bring about personality development with regard to the different behavioural dimensions that have far reaching significance in the direction of organizational effectiveness. Met. 4 # *)
2ecture5cum5discussion %roup /iscussion ,anagement %ames +ase $tudies 6ole play 7rainstorming sessions


+ P"rtici1"!t,A 68

D&r"ti !A 518 Wee!s

P"c'"*eA - 6s.809, 999.5

C &r,e C !te!t
U!it 5 Le"4er,.i1 "ntroduction to 2eadership, 2eadership #ower, 2eadership $tyles, 2eadership in Administration. "ntroduction to interpersonal 6elations. Analysis of different ego states. Analysis of Transactions, Analysis of $tro!es, Analysis of 2ife position "ntroduction to +ommunication, (low of +ommunication, 2istening, 7arriers of +ommunication, :ow to overcome communication. "ntroduction to $tress, +auses of $tress, "mpact $tress, ,anaging $tress "mportance of groups in organization, "nteractions in group, %roup /ecision Ta!ing, Team 7uilding, "nteraction with the Team, :ow to build a good team; "ntroduction to +onflict, +auses of +onflict, ,anaging +onflict "ntroduction to #erformance Appraisal, <ertical Appraisal, :orizontal Appraisal, =>9? #erformance Appraisal, ,ethods of improving Techni ues of #erformance Appraisal. Time as a 6esource, "dentify "mportant time Wasters, "ndividual Time ,anagement $tyles, Techni ues for better Time ,anagement. "ntroduction to ,otivation, 6elevance and types of ,otivation, ,otivating the subordinates, Analysis of ,otivation. "ntroduction to $!ill /evelopment. Are you a good 2istener; +ommunication, s!ills, Telephone &ti uettes, &mail &ti uettes, :andling of customer. "ntroduction to 6eproductive :ealth, :uman sexuality, puberty 4 Abortion, $T/ 4 :"<, (amily #lanning methods, $6: 4 #articipation of male partner

U!it 6

I!ter1er, !"# Re#"ti !,

U!it 3

C 22&!ic"ti !

barriers of

U!it 7

Stre,, M"!"*e2e!t Gr &1 D)!"2ic, "!4 Te"2 B&i#4i!*

U!it 8

U!it :

C !+#ict M"!"*e2e!t Per+ r2"!ce A11r"i,"#

U!it ;

U!it <

Ti2e M"!"*e2e!t

U!it =

M ti("ti !

U!it 50

S'i## De(e# 12e!t

U!it 55

Se%&"# 0 Re1r 4&cti(e He"#t.

D") O!e 6egistration, (amiliarization and "nauguration. )@A minutes* I!tr 4&cti ! t t.e c &r,e )@A minutes* This session involves a detailed discussion pertaining to the aims and objectives of the course in general. The introduction of the total content areas is also attempted in this session. Pr ?#e2 I4e!ti+ic"ti ! )@A minutes* $uggested methodology B %roup discussion. /uring this session the participants will be divided into specific number of groups and each group is expected to discuss the problems that they are facing in their organization. &ach group is to have a leader who is to present a consolidated report of the problems faced by the members of his group. Re1 rt Pre,e!t"ti ! "!4 4i,c&,,i ! )@A minutes* After the presentation of the reports by each of the leaders, in order to fulfill the re uirement of this session in #roblem "dentification, the course director will be preparing a detailed list of all the problems cited. The list of problems will then be circulated to all the trainers who are handling the various sessions.

D") O!e


To impart !nowledge, sharpen s!ills and orient attitudes of participants so that they are capable of performing better in their roles as leaders based on the situation. C !te!t 2eadership B importance and significance B the concept B leader vs. manager BAre all leaders managers; 5 Are all managers leaders; B +ategories of leadersC entrepreneurial B administrative B political. 2eadership stylesC autocratic )authoritarian and paternalistic* B democratic B laizzes faire. 2eadership style B the concept of situational leadership B identification of individual leadership styles and construction of personal leadership style profiles. Met. 4 # *) S&**e,te4 )1* 2ecture )8* %ames )=* %roup /iscussion )@* +ase $tudies Ti2e Sc.e4&#e 2ecture cum discussion on 2eadership concepts 8. =. &xercise of tower building T# 2eadership style Duestionnaire 4 +onstruction of #ersonal 2eadership style profiles &xperience sharing Total

B @A minutes 5 >9 minutes

5 =9 minutes 5 @A minutes 55555555555555555555555 5 119 minutes


D") T3

- I!ter1er, !"# Re#"ti !, )Transactional Analysis*

O?@ecti(e, To create awareness in the participants with regard to the different aspects of interpersonal relations based on the ideas envisaged in Transactional Analysis and their relative significance in the context of the functional effectiveness of organizations. C !te!t, "ntroduction Analysis of different ego states Analysis of Transactions Analysis of $tro!es Analysis of 2ife position Met. 4 # *) 1. 2ecture ,ethod 8. Duestionnaire method Ti2e Sc.e4&#e 1A minutes "ntroduction @A minutes Analysis of different ego states =9 minutes administer the uestionnaire and analysis different ego states =9 minutes Analysis of Transactions =9 minutes Analysis of $tro!es =9 minutes Analysis of 2ife position

D") T.ree O?@ecti(e,

C 22&!ic"ti ! i! Or*"!i9"ti !,

To empower participants to be better communicators by providing them with 6elevant inputs and also sharpening their s!ills. C !te!t, "ntroduction to +ommunication B +ommunication as a process B +ommunication as a concept B "mportance of +ommunication B Types of +ommunication B &ffective +ommunication 5 The A7+s of +ommunication B,odel for +ommunication process B +ommunication categories B 7arriers to effective +ommunication. Met. 4 # *) The methodology shall consist of 2ecture, exercises, games, inventories and case studies. Ti2e Sc.e4&#e 1. "ntroduction and clarification of concepts )2ecturette* 8. &xercise B #lease follow the "nstructions =. 7arriers to &ffective +ommunication )$tory telling exercise and 2ecturette* @. &xercise B $eparate (act from "nference A. Duestionnaire on 2istening >. Duestionnaire on $pea!ing E. /rawing exercise 1. "mproving +ommunication 5 19 minutes 5 19 minutes 5 19 minutes 5 =9 minutes 5 =9 minutes 555555555555555555555555 Total 5 119 minutes 5 19 minutes 5 >9 minutes 5 89 minutes

D") F &r

- Stre,, M"!"*e2e!t

The principal objectives of this unit are to familiarize the participants with the !nowledge regarding the various causes of stress, type of stresses and above all the various stress management strategies. C !te!t "ntroduction to $tress ,anagement 5 +auses of $tress 5 "mpact of $tress 5 ,anaging $tress Met. 4, 2ecture method %roup discussion 6elaxation Techni ues )/emonstration* Ti2e Sc.e4&#e

=9 minutes 5 "ntroduction @A minutes 5 +auses of $tress @A minutes 5 "mpact of $tress @A minutes 5 ,anaging $tress 1A minutes 5 Duestion and answers session

D") Fi(e O?@ecti(e,

- Gr &1 D)!"2ic, 0Te"2 B&i#4i!*

To improve managerial capabilities of participants through team building and group dynamics. C !te!t, +oncept of team B concept of group 5 synergy B principles of intra5group dynamics relevant in the context of team building and management. :ow to build and manage effective teams. Met. 4 2ecture method %ames %roup wor! Ti2e Sc.e4&#e
1. The exercise of bro!en s uares

5 @A minutes 5 =9 minutes 5 =9 minutes 5 @A minutes

8. /iscussion =. #articipantsF experience sharing @. %roup wor! on developing an effective $trategy for team building and management A. #resentation of reports

5 =9 minutes 555555555555555555555555


5 119 minutes

D") Si%


C !+#ict M"!"*e2e!t

To familiarize participants with the importance, influence and methods of managing conflict. C !te!t "ntroduction to conflict B What is +onflict B %oal +onflict B +ognitive +onflict and &motional +onflict )affection*. 2evels of conflict B"ntrapersonal +onflict B "nterpersonal +onflict B "ntragroup +onflict B "nter5group +onflict B "ntra5-rganisational +onflict. ,anaging +onflict and +onflict 6esolution $tyles. Met. 4 2ecture ,ethod %ames %roup /iscussion Ti2e Sc.e4&#e @A minutes 5 "ntroduction @A minutes 5 %ames @A minutes 5 2evels of +onflict @A minutes 5 ,anaging +onflict

D") Se(e!


Per+ r2"!ce A11r"i,"#

To clarify the concepts related to #erformance Appraisal and create an awareness regarding its method of implementation in the context of its contribution to #ersonality /evelopment C !te!t #erformance Appraisal and overview 5 Techni ues of #erformance Appraisal B What should performance appraisal measure and who should do it B Application of #erformance Appraisal 5 /esigning a #erformance Appraisal $ystem Ti2e Sc.e4&#e =A minutes 5 #erformance Appraisal and -verview =9 minutes 5 Techni ues of #erformance Appraisal @A minutes 5 What should performance appraisal measure =9 minutes 5 Application of #erformance Appraisal @A minutes 5 /esigning a #erformance Appraisal $ystem

D") Ei*.t


Ti2e M"!"*e2e!t

To impart relevant !nowledge, sharpen the re uisite s!ills and orient attitudes of participants so that they become more efficient with regard to the management of time C !te!t, The concept of time and time management B uni ueness of time as a resource Bthe cost of time B importance of and need for time management B causes of time mismanagement B urgency addiction and time management matrix B hard wor! vs. smart wor! B demands on oneFs time B different time management styles B time cheaters and beaters B goal setting and planning for long term time management B short term time management B good ideas for time management B managing meetings effectively B steps towards better time management. Met. 4 # *) ,ethodology shall consist of lectures, inventories, exercises, discussions and film show. Ti2e Sc.e4&#e 1. "ntroductory lecture covering basic concepts 8. &stimating participants cost of time =. +auses of time management )2ecture5cum5/iscussion* @. $mart wor! vs. hard wor! )2ecture5cum5/iscussion* A. /emands on time and time management styles )2ecture* >. "dentification of participantFs time management styles E. The concept of time management matrix )lecture* 5 19 minutes 5 19 minutes 5 89 minutes 5 19 minutes 5 1A minutes 5 19 minutes 5 1A minutes

1. Time cheaters and beaters )inventory* 0. 2ong term and short term time management )2ecture* 19. ,anaging meetings )lecture* 11. &xperience sharing )by participants* 18. $teps towards better time management )2ecture5cum5discussion* 1=. Action #lanning )%roup &xercise* 1@. #resentation of #lans

5 19 minutes

5 1A minutes 5 19 minutes 5 1A minutes 5 1A minutes

5 1A minutes 5 19 minutes 5555555555555555555555


5 119 minutes

D") Ni!e O?@ecti(e


M ti("ti !

To ma!e the participants aware of the multifaceted impact of the concept of ,otivation upon efficient organizational functioning.

C !te!t,
"ntroduction 5 6elevance and Types of ,otivation 5 Theories of motivation 5 Analysis of ,otivation 5 ,otivating the subordinate.

Met. 4 # *)
)1* 2ecture ,ethod )8* Duestionnaire ,ethod

Ti2e Sc.e4&#e

=9 minutes 5 "ntroduction =9 minutes 5 6elevance and types of ,otivation =9 minutes 5 ,otivating the subordinates =9 minutes 5 Analysis of ,otivation

D") Te! O?@ecti(e


S'i## De(e# 12e!t
s!ills and how to use them according to the relevant situations and overall development

- To create awareness in the participants with regards to the different

C !te!t,
"ntroduction to $!ill /evelopment, Are you listening well; , +ommunication, s!ills, Telephone &ti uettes, &mail &ti uettes, :andling of customer.

Met. 4 # *)

-2ecture method /rama %roup discussion Duestionnaire

Ti2e Sc.e4&#e

-=9 min 5 "ntroduction to s!ill development
91 hr 5 /rama about different s!ills =9 min 5 expressing own s!ills =9 min 5 /iscussion regarding own s!ills =9 min 5 uestionnaire

D") E#e(e! O?@ecti(e


Se%&"# "!4 Re1r 4&cti(e He"#t.

-To familiarize participants with the important of $6:, $T/ 4
:"<, (amily planning methods and active participants for betterment own life and partners.

C !te!t,
"ntroduction to 6eproductive :ealth, :uman sexuality, #uberty and Abortion, $T/ and :"<, (amily #lanning ,ethods, $6: and participation of male partner

Met. 4 # *)

-Lect&re 2et. 4
Di,c&,,i ! 3it. (i4e c#i1, Gr &1 4i,c&,,i !,

Ti2e Sc.e4&#e

- =9 min 5 "ntroduction to $6:
1A min 5 'outh and human sexuality =9 min 5 #uberty and Abortion 91 hr 5 $T/ 4 :"< =9 min 5 (amily planning methods 1A min 5 $6: 4 participation of male partner

D") T3e#(e


Fee4?"c' 0 E("#&"ti ! -O&t4 r Pr *r"2/

>&e,ti !!"ire + r Pre te,t "!4 1 ,t te,t
A!,3er "## B&e,ti !,
1. What do you mean by personality /evelopment;

8. Write down three leadership s!ills =. "nterpersonal relation is one of the best things in organizational development. /o you agree; $o briefly describe about G"nterpersonal 6elationG. @. ,a!e a small paragraph about G+ommunication s!illG A. All human beings suffer by stress atleast once in their life time. /o you have any &xperience regarding it; :ow did you overcome stress; >. 'our managing director re uest you to collect some information of different !ind of groups. What do you mean by different groups; :ow do you wor! with different groups; E. What is conflict; 1. What are the techni ues of performance appraisals; 0. Why time management is important for human beings; 19. :ave you ever heard the term Gmotivation; &xplain it in your own words. 11. What are the different types of soft s!ills; 18. :ow $T/ and :"< is transmitted from one to another; 1=. Who are the people at ris! the most; 1@. $elect one of the topics below and write a small essay in &nglish H " want to be a 2eader H Why is &nglish language important; H 2ove is based on sex. /o you agree or not; ,a!e a paragraph with your ideas H ,arriage and future challenges