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Itineris End 2 end solutions and services for utility players

ITINERIS
SOFTWARE VENDOR
Design, set-up and maintain standardized utility SW and applications on MS Dynamics AX 2012

ITINERIS
SYSTEM INTEGRATOR
Planning, building & integrating the utilities solution, tailor-made to your organization

ITINERIS
UTILITY CONSULTANCY
Expertise and consultancy in defining your to-be enterprise architecture & business cases

ITINERIS
CUSTOMER CARE
Guaranteeing the smooth operating and exploitation of your utilities solution

Offering services & solutions for suppliers, grid operators, water and multi-utility companies

Supporting all market models and commodities

Working for major European utility players

All Itineris solutions based on Microsoft ERP technology

Itineris solutions certified by Microsoft

Best in class modular & scalable solution

Incorporating flexibility, efficiency & best practices

Itineris solutions: smart meter & - grid ready

Modular solutions covering all roles & commodities

Product lifecycle mgt Product mgt Price mgt Forecast & simulate Billing Output & Document mgt E-invoicing Multi payment engine Dunning strategies

Campaign mgt Quotation mgt Order intake mgt Customer contact mgt

Operational Control Framework

Metering Messaging Mediation Portfolio mgt

Asset administration Project administration Planning Maintenance & Repair Mobile workforce

Itineris & Telvent a worldwide partnership


Telvent: Market Cap: 1.3 Billion USD 450 Utilities world wide Large US footprint 6,000 highly qualified professionals

Itineris offers solutions on a unique platform: UMAX


Integrating tools and best practices for efficient sales
Uniting lean management business philosophy Based on proven methodologies and working processes Built on Microsoft Dynamics AX 2012

UMAX - A powerful business platform for B2C and B2B players

UMAX - Built to maximize the utility value chain

UMAX - Itineris utility process overview

UMAX - Focus on effective sales & maximizing margins


Focus on maximized customer contribution Effective sales & campaign management Instant quotation generation & contract intake

UMAX - Supporting integrated customer life cycle

Happy ex customer

Customer Unhappy ex customer Prospect

RIP

?
Targeted prospect but did not sign in

Developing your customers via cross/up sell

Passed away cust.

Non targeted Prospect (various reasons)

UMAX - Campaigns: Linking channels with processes effectively

Prospects

Campaigns

Outbound email

Online subscription

Outbound calling

Contract intake

UMAX - Smooth operations through lean business organization


Focus on lead times Limit cost 2 serve Increase operational margins

UMAX - Focus on lead times - first line resolution

UMAX - Transparent case & workforce management


Customer processes Front Office

Back-office processes

Cases
Workload Allocation PERIODICITY Frequent Adhoc COMPLEXITY Low Expert Workload Management ROLE A ROLE B ROLE C ROLE MEDIUM Task Notification Process Screen

UMAX - Staying in full control of your utility business


Manage your utility business with confidence

UMAX - Built-in corporate performance

Executive view

Balanced Scorecard

CORPORATE FOCUS

Commercial view

PMC3

PROCESS & TEAM FOCUS

PMC2 PMC1

Operational view

TASK FOCUS

UMAX - Instant, real-time & actual status of operations

UMAX - Proven performance vs. SAP

UMAX - Built on MS Dynamics AX 2012 = lower TCO


MS DYN AX 2012 ORACLE UTILITIES SAP ISU

Initial costs in EUROS ()


Software Consulting Hardware Personnel Training Total 571.234 1.169.745 180.188 346.667 141.375 2.409.207 1.729.688 2.301.429 284.500 675.000 263.088 5.253.705 1.853.333 3.637.039 882.000 2.480.000 1.271.550 10.123.922

Recurring costs in EUROS ()

SW maintenance
Personnel 3 Year TCO

274.192
576.000 3.259.399

591.924
1.590.000 7.435.629

1.016.616
3.360.000 14.500.538

UMAX - Processes based on straight through processing


Reducing lead times, clear roles & tasks

Structuring your business organization

Eneco entered Belgian B2C market on 8.8.2011 powered by UMAX solution

Customer evidence: Eneco


The flexibility of our proposal and contract phase is essential for

serving our customers even better and being able to increase our turnover Jeroen Bode - Eneco

Before, users had to switch too often from one system to another to look for extra information. The assocated risk of error has been reduced to virtually zero by UMAX Jeroen Bode Eneco

We have achieved our three main goals: reducing time to market cutting the cost to serve and better insight to our sales processes and settlement of contracts Jeroen Bode - Eneco

Customer evidence: Delta


We are much more in control of our businesss and the risks related to our sector. We have a better overview of our business and can work focused towards our goals. - Jeroen van Daal - Delta

The ease of use of the microsoft makes the system very

familar to our users and lowers the cost of training Jeroen Van Daal - Delta

Despite the size and complexity of our project the implementation went very

smoothly. Itineris has always acted as a real partner knowing what our business is about. - Jeroen van Daal - Delta